Pre Work - Lls

1 Pre Workshop Questionnaire Supervisory Development & Leadership Workshop Hello! We are delighted to welcome you in the two day Workshop on Supervisory Development & Leadership to be held as per the following details: Date:_______________________________________ Venue:______________________________________ Timings:_____________________________________ The Workshop is being conducted by facilitators from Life Learning Solutions, a Learning and Development firm, specializing in Leadership Training, amongst others. To get a better comprehension of your experiences and work environment, and to know you better, we have prepared a brief list of Questions to be answered before the Workshop. These would help us understand your world and design the Workshop suitably. We would request you to answer the Questions and send it back to us at the earliest. Feel free to answer the questions honestly and openly, as there is /are no one right or wrong answer/s to these questions. You can use additional sheets, if required. PROFILE OF THE PARTICIPANT  NAME- Komal SHAH AGE -23yrs DESIGNATION- CSA  DEPARTMENT- SABRE FARE FILLING  JOB PROFILE ________________________________________________ ________________________________________________  WITH THE COMPANY SINCE __________________________ 1. What are your expectations from the Supervisory Development & Leadership Workshop? Ans: From this workshop I am expecting a high quality of leadership to enhance my skills and implement in my day to day life.

2. What are the challenges you face in the current life/work situations? Ans- Taking challenges work is a part of my hobby. I always take up a challenges work which is risk and difficult work. e.g. at times we received very complicated work which are difficult to process and risk of getting serious errors, I pick up those work and completed with no errors. And resolving the work related issues with the clients like the no errors from our side and clients gives us errors. Also committed to complete the work within the TAT.

3. What is the communication skill/interaction which is expected of you? How much of your work involves having to listen to clients, brief team members and interact with others? Are there any challenges you face here. Specify with examples, if possible Ans –communication plays a very important role at works too, Many a times we need to communicate with clients on the phone when the issues is not resolved by mails. I take the challenge to talk to the clients on the phone and listen carefully what the clients want and I shares this with all my colleague.

4. Do you ever face any disagreements, conflicts with those whom you have to interact with at work and in personal life? Please relate some common examples. How do you normally deal with the same? Ans-confilcts/disgreements is a part of human nature when we have different opinions. At work also each staff has his/her own way of doing work, so sometimes there are certain rules which a staff must follow but the result are the same if follow the rule or not, that time I need to explain with proper example to understand the staff how important is the steps in the work that he missed. 5. What, according to you, are the qualities required in a good coach? Are you a good Coach? Do you consider yourself capable of being a good Coach? What do you think will enhance your abilities as a Coach? Ans- First, a good coach must have a good communication skills and then good knowledge of the topic. I cannot say myself the best but up to some extend as I’ve been giving training to my subordinate and still learning. Definitely this training program will help me to understand more

6. Any other Issues which you would like to be clarified or addressed at this juncture. We thank you for your participation and look forward to an enriching interaction with you in the Workshop. Life Learning Solutions