customizable courseware
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Building Better Teams
Agenda Session One: Introduction and Course Overview
8:45-9:00
Icebreaker: To Do List
9:00-9:30
Session Two: Defining Teams
9:30-10:15
Session Three: Establishing Team Norms
10:15-10:30
Break
10:30-10:45
Session Four: Working as a Team
10:45-11:45
Session Five: Glenn Parker Team Survey
11:45-12:00
Morning Wrap-Up
12:00-1:00
Lunch
1:00-1:15
Energizer: Group Pursuit
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Session Six: Building Team Trust Break
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2:00-2:15
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1:15-2:00
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8:30-8:45
2:15-2:30
Session Seven: The Stages of Team Development
2:30-3:30
Session Eight: Towers
3:30-4:00
Session Nine: Communication
4:00-4:15
Session Ten: Becoming a Good Team Player
4:15-4:30
Workshop Wrap-Up
Session One: Course Overview
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• Provide an opportunity for participants to get to know one another and share ideas for developing their teams • Understand the value of working as a team • Recognize the critical role communication skills will play in building and maintaining a team atmosphere • Explore your team player style and identify how it can be used effectively with your own team • Identify ways that team members can be involved and grow in a team setting
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Session Two: Defining Teams
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• What is synergy? • What is a team? • What makes a team different from a group?
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Session Two: Defining Teams
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The Five Types of Teams
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• The Traditional Model • The Team Spirit Model • The Cutting Edge Model • The Task Force Model • The Cyber Team
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Session Three: Establishing Team Norms
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• What are some advantages to working as a team? • What are some disadvantages? • Why do teams fail? • What is the purpose of a team contract?
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Session Four: Working as a Team
Agree w/ reservations
Abstain
“I have no opinion.”
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“Basically, I like it.”
Stand aside
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Endorse w/minor point
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Endorsement
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“I can live with it.”
“I like it.”
“I don’t want to stop anyone else, but I don’t want to be involved in implementing it.”
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“I don’t like this, but I don’t want to hold up the group.”
Formal disagreement, willing to go w/majority
Formal disagreement, with request to be absolved of implementing responsibility
“I want my disagreement noted in writing, but I’ll support the decision.”
Block
“I veto this proposal.”
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Session Five: Glenn Parker Team Survey
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The Contributor
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This is the detailed person who keeps track of everything.
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The Collaborator
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This is the visionary who is always looking to the future and a better way of doing things.
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The Communicator
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This type is a people person. They don’t want to rock the boat; they just want to enjoy the boat ride.
The Challenger This person wears the hat of the Devil’s Advocate.
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Session Six: Building Team Trust
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Trust is produced in a climate that includes four elements:
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• Honesty: Integrity, no lies, no exaggerations • Openness: A willingness to share and receptivity to information, perceptions, ideas • Consistency: Predictable behavior and responses • Treating people with dignity and fairness
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Session Six: Building Team Trust
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Four themes emerge to help explain why a climate of trust fosters teamwork.
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• Trust allows team members to stay problemfocused. • Trust improves the quality of collaborative outcomes. • Trust leads to compensating. • Trust promotes more efficient communication and coordination.
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Forming Storming Norming Performing
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• • • •
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Session Seven: The Stages of Team Development
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• What can you do to help your team through each stage? • How do you think you can create a positive team environment? • What environment do you like to work in? • How can we build team trust?
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Session Eight: Towers
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• T is for Trust: interpersonal confidence and absence of fear. • O is for Openness: free flow of information, ideas, perceptions and feelings. • R is for Realization: self-determination, being role free, doing what you want to do. • I is for Interdependence: reciprocal influence, shared responsibility and leadership.