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Plan-Do-Check-Act ( PDCA Cycle ):- A four step process for quality improvement. In the first step (PLAN), A plan to effect improvement is developed. In the Second step (DO), the plan is carried out. In the third step ( CHECK), the effects of the plan are observed. In the last step (ACT) ,Action is taken to carry out the plan after making necessary corrections. This is repeated till the original plan is achieved.
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The PDCA cycle has the advantage of being cyclical - implying that improvement never ceases. Few examples of PDCA are given on the next slide.
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Core processes
PLAN
Policy definition
DO
CHECK
Publish and communicate policy
Regular review of policy in light of changing circumstances
ACT
Amend or ratify existing policy
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Core processes
PLAN
Setting of business objectives and targets
DO
CHECK
Management of programs to deliver business objectives and targets
Monitoring of management programs & progress towards meeting business objectives & targets.
ACT
Identified nonconformities compared to plant arrangements.
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Core processes
PLAN
DO
CHECK
Determination of process & operational control procedures.
Implementati on of process & operational control.
Monitoring & measurement of process & operational control parameters
ACT
Respond to identified nonconformities compared to plant arrangements.
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Support processes
PLAN
DO
Definition of organizational structures, roles & responsibilities.
Documentatio n of critical elements, processes, procedures & control of documents.
CHECK
Monitor implementation of documentation & document control processes.
ACT
Respond to identified nonconformities compared to planned arrangements.
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Support processes
PLAN
Review of available resources & allocation of those resources.
DO
Allocate resources
CHECK
Implementation of internal audit
ACT
Management review.
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Support processes
PLAN
DO
CHECK
Determination of necessary levels of training & development of all personnel.
Implement training, awareness & competence programs.
Monitor effectiveness of training & on-going requirements in light of changing circumstances.
ACT
Respond to identified nonconformities as compared to planned arrangements.