Our Tqm Presentation

"Coming together is a beginning… Keeping together is progress... Working together is a success”.

IT IS ALL ABOUT ,

Moving forward together towards excellence

Common problems

Developmen t

Types

Teams Effective team meetings

Characteristic s

Roles

Team….??? • A distinguishable set of two or more individuals who interact dynamically, interdependently and adaptively to achieve specified, shared and valued objectives. • A team comprises a group of people or animals linked in a common purpose.

If between friends and partners We were geese… Ah!

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r e h t e g r o o f T

SYNERGY

Types of Teams • Process improvement teams • • • •

Authorized for improving a selected process of the organization Continuous responsibility Six to ten members Scope is limited to a work unit

• Cross functional teams • • • •

Different functional members Include the customers and suppliers Six to ten members (generally) Breaks the functional area boundaries

Types of Teams

cont’d…

• Natural work teams • • • •

Voluntary teams for similar work All organizational members Management involvement Team based working environment is required

• Self directed/Self managed teams • • • • • •

A type of natural work teams Inspired them selves to perform Without a supervisor Do and manage the work Meet daily and plan Have access to business information

Characteristics of a Successful Team • Sponsor • Team Charter • Team composition • • • • • •

Training Ground rules Clear objectives Accountability Well-defined decision procedures. Resources

Characteristics of a Successful Team cont’d… • • • • • • •

Trust Effective problem solving Open communication Appropriate leadership Balanced participation Cohesiveness Comfortable working with each other and act as a single unit, not as individual or sub-groups.

Team Member Roles

Team Leader Ensure the smooth and effective operation Facilitate the team process Serves as a contact point Orchestrates the implementation of the changes that are recommended • Monitor the statues and accomplishments of members • Prepare the meeting agenda including time, date, and location • Ensures that team decisions are made by consensus where appropriate • • • •

The facilitator • Support the leader in the facilitating the team during the initial stages of the team • Focuses on the team process • Acts as resources to the team by intervening • Does not perform activities that the team can do • Provides feed back

Team Recorder • Documents the main ideas of the main team’s discussion • Present the documents for the team to review • Participate as a team member

Timekeeper • Selected by the leader • Monitor the time to ensure that the team maintains • Participate as a team member

Team Member • • • • • • • • • •

Contribute best Respect other people Listens carefully and asks questions Works for consensus on decision Supports the decision Has genuine concern for other team members. Understands and committed to objectives Respect and tolerant the individual differences. Encourage feedback on own behavior. Acknowledges and works through conflict openly.

An Effective Team Meeting should, • Never meet without an agenda! • If you are meeting without an agenda make one up first thing! • Try facilitation… • Assign facilitator, note taker, and timekeeper for every meeting. • Rotate responsibilities! • Keep it simple!!

Common Problems of a Team • Floundering Trouble starting or ending a project • Overbearing participants Over influences of a member • Dominating participant They like to themselves talk, use overlong anecdotes • Reluctant participants They feel shy or unsure of themselves

Common Problems of a Team cont’d… • Unquestioned acceptance of opinions as facts occurs • Rush to accomplish Impatient for results • Discounts and “plops”

Members fail to give credit or no one responds to a statement

Common Problems of a Team cont’d… • Wanderlust

Loss track of the meeting’s purpose • Attribution • Feuding team members

This can disrupt an entire team with their disagreement

TEAMS and TQM • Teamwork enables various parts of the organization to work together in meeting customer needs that can seldom be fulfilled by employees limited in one specialty. • TQM recognizes interdependence of various parts of the organization and uses teams as a way to coordinate work. • Teams provide the capacity for rapid response to changes in customer demands.

Summary…… Teams Types Characteristics Roles Team Meeting Problems