Organizationl Behaviour

Organization The word organization is derived from Latin word organism which means to create the structure. A group of two or more than two persons who work together to achieve the organizational goals CHESTER BERNARD’S classical definition says that “Organization is a system of consciously coordinated structured activates or forces of two or more than two persons” Organizations are social invention helping us to achieve things collectively that we could not achieve alone. Behavior Behavior is the aggregate of responses, reactions, movements made by any people in any situation. Behavior is the observable demonstration of some capability, skill, ability or characteristics. Organization Behavior According to KRIETNER “Interdisciplinary field dedicated to better understanding and managing people at work” Organizational behavior is the systematic study and careful application of knowledge about how people—as individuals and as groups—act within organizations. Organizational behavior is the field of study that investigates the impact individuals, groups and structure purpose of applying such knowledge towards improving on organizations effectiveness. (Stephen P. Robins) Organizational Behavior (OB) is the study and application of knowledge about how people, individuals, and groups act in organizations. It does this by taking a system approach. That is, it interprets people-organization relationships in terms of the whole person, whole group, whole organization, and whole social system. Its purpose is to build better relationships by achieving human objectives, organizational objectives, and social objectives. The organization's base rests on management's philosophy, values, vision and goals. This in turn drives the organizational culture which is composed of the formal organization, informal organization, and the social environment. The culture determines the type of leadership, communication, and group dynamics within the organization. The workers perceive this as the quality of work life which directs their degree of motivation. The final outcomes are performance, individual satisfaction, and personal growth and development. All these elements combine to build the model or framework that the organization operates from.

Organizational goals: 1. To earn the profit. 2. Managing work force diversity. 3. Improving quality and productivity. 4. Improving customer services. 5. Human resource development. 6. Organizational change. Methods to achieve organizational goals 1. Commitment. 2. Communication. 3. Leadership. 4. Motivation. 5. Believe on people/Trust. 6. Organizational Change. 1. Commitment: Make employees committed. Through modern type of leadership not authoritarian. If leaders(managers) are behaving good to employed and employees are committed to work sincerely, it would speed up the whole environment and there would be a positive impact on output which leads to earn more profit which is the basic goal, when managers are giving job satisfaction to their foreign employees than the work force diversity will also be managed properly. It also improves not only the output but also the quality or output. If the managers are committed to customer giving respect, it also creates a customer service relation. 2. Communication Managers should be fond of two way communication; it means that employees should be given the respect. Communication should not be done imposingly. This creates creativity and positiveness in organization, which ultimately helps in achieving the organizational goals like with this it increases the profit, work force diversity would be managed properly, in turn increases quality and productivity and as a whole creates change in an organization. 3. Leadership Leadership is one of the most important and back bone in any organizations success. Leadership is of two types (1) Modern or democratic: which involves two ways communication. In this sort of leadership every one has right to speak. (2) Autocratic or authoritarian type of leadership creates disparity and nonavailability and chaos of goals. Where Modern leadership is an effective tool of achieving goals.

4. Motivation Performance of the people of the organization depends upon the motivation. Motivation came from the Latin word “mover” which means to influence the inner felling. Motivation plays vital role in achieving the organizational goals which involve the employees. If the human in the organization is motivated he/she performs well, which increases the productivity, quality, output. Motivation also helps in managing the workforce diversity. There can be two types of motivation (1) Enforcement (2) Reinforcement. Enforcement is related with the giving of reward to the employees. Whereas the reinforcement related with the punishment for motivating employees. 5. Believe People in any organization are focal point in any organization. People are real essence in any organizational success. Management should treat people as major, adult which have thinking capability and they should be given the due respect and dignity. With this organization becomes a unit and achieve the organizational goals easily. Management Simply speaking, management is what managers do. However, this simple statement doesn’t tell us much. We define management as the process of coordinating and integrating work activities so that they are completed efficiently and effectively with and through other people. Management Style: Management is the combination of different activities which are given below: 1. PLANNING 2. ORGANIZING 3. LEADING 4. CONTROLLING Planning: determining organizational goals and the means for achieving them. It also includes the future strategy about how the goals which were set can be achieved. Organizing: deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom. Leading: inspiring and motivating workers to work hard to achieve organizational goals. Controlling: monitoring progress towards goal achievement and taking corrective action when needed.

CHART 1 Organizational Behavior Organization Profit

Behavior Not for Profit Productivity Absenteeism

Turnover CHART 2 HUMAN FACTORS Commitment Trust

Communication

Motivation

CHART 3 Management Functions Planning Controlling

Organizing

Leading

Leadership