Organizational Conflict

Organizational conflict

Presented by : Solanki ( 57 ) Salman ( 21 ) Santul ( 36 )

Roadmap  Introduction  Case study

I. The scenario II.Amrita’s story § Case analysis I. Sources of conflict II.Type of conflict III.Conflict process § Minimizing the conflict § APPLE theory

INTRODUCTION   

WHAT DO YOU MEAN BY ORGANIZATIONAL CONFLICT??

Case Study The Super Market Case  

The Scenario   

Ankit joined as the new Store Manager He had to manage a staff of 9 women employees All above 42 years of age. 

Worked for over 10 yrs with familiar routines .  

Cntd.. 

Then one full time stocker Annie retired and was replaced by Amrita ,a young lady who had just left college. 

Pushpa and Annie had worked for 25 yrs and were very close. Pushpa had to train Amrita but no formal training and induction programme 

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The first few months …...... 

Everything seemed well Amrita was very enthusiastic about her work Customers were happy to see a new face. 

Later On…….. 

Amrita started absenting on various occasions in a month. 

Unfinished work and uninterested 

Customers started complaining Pushpa started complaining that Amrita was not the right match     

Cntd…. 

Amrita was not mixing with others Ankit talked to Amrita but still matters did not improve Ankit thought of taking disciplinary action But one of the cash counter handler told that even others were not

Amrita’s Story Was very enthusiastic initially Pushpa was strict but helpful Amrita started making some changes in the way files and stocks were handled Pushpa objected and sometimes complained to others

Cntd…. Initially she was mixing but she received cold response She also thought of talking to Ankit but he was very busy Pushpa openly chided her for some of her mistakes 

Case Analysis

The Problem…

An Established team which could not make space for a new member

Reason ….

Sources of Conflict Status Status inconsiste inconsiste ncy ncy

Different Different goals goals && time time horizons horizons

Overlappin Overlappin gg Authority Authority

Conflict Conflict Scarce Scarce Resources Resources

Incompatibl Incompatibl ee evaluation evaluation && Reward Reward

Task Task Interdepen Interdepen dency dency

Types of conflict ◆ ◆Interpersonal Conflict: between individuals based on differing goals or values. ◆ ◆Intragroup Conflict: occurs within a group or team. ◆ ◆Intergroup Conflict: occurs between 2 or more teams or groups ◆ ◆Interorganizational Conflict: occurs across organizations. 

ethically.

The Conflict Process

Minimizing the conflict Ankit Could have anticipated the conflict Pushpa was used to working with Annie and she was likely to feel apprehensive Ankit’s assumption that team would integrate well…Some intervention to help members readjust

Minimizing the conflict ( Contd ….) Ankit could have talked with Pushpa what could have gone well or wrong and prepared action plan beforehand. More Structured induction and Training Program Regular Review meeting

Minimizing the conflict ( Contd ….) When Amrita’s behavior started changing, Ankit should have intervened 

Ankit should have helped others focus on Goals 

Remember !! An ‘APPLE’ a day can keep conflict at bay !

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A nticipate - that conflict is likely P redict - the potential sources of conflict and tension P lan - ways of avoiding the risk of conflict L ook - actively at the situation as it unfolds

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