Operations Manager

S.Kumar No.149, 7th Street, N.S.K.Nagar, Arumbakkam, Chennai - 600106. Phone no: 044-26213992, Mobile: 09900240050 Mail Id: [email protected] ---------------------------------------------------------------------------------------------------------------------------------Profile Expertise in managing large fleets, Maintenance Budgeting, Handling RTO rules & Regulated issues for pan India clients, Remarketing of Cars, New Car Purchase, Insurance management, Vendor management and expansion of new vendors, Dealer Auditing, Parts Inventory Management, Warranty Auditing, Internal and external customer Concern resolution, Identifying new business opportunities and reducing expenses as well increasing profits Achievements •

Presentation to all India ford service manager’s on “On time Delivery of Cars” in 2004 meet • Presentation to all India ford service manager’s on Ford Service Level’s in 2005 meet • Best Accessories Sales Performance – Highlighted in dealer magazine by Ford India Ltd • Business Growth of 18 % was achieved and Profit Margin was increased by 10 % with in 2 years • Implemented Quality Care processes in both dealership successfully 4 star rating achieved in both dealership during my tenure • Best customer satisfaction (JD Power) award in both dealerships • 5S Committee Champion & Member in Pricing Committee, Member in Competition Tackling Project • Rs 15 % lakhs special incentive collected from Ford India Ltd • Implemented Feedback management system for handling customer complaints • Launched Website for both Sundaram Ford and Metro Ford • Established three new 3S facilities in Hyderabad and Bangalore Strengths • •

4 years experience as profit head for service centre Ability to analyze, anticipate and find solutions

• • • • • • •

Excellent rapport with vendors and clients Aggressive, Result driven & Process based approach Worked in all 4 southern states Very good contact with all car manufacturers Expenses Control initiatives Analysis of inflow and outflow expenses and measures to enhance the same Exposure in both retail and Client based business model

Employment Details Experience:

2006 to till date

Organization:

LeasePlan India Ltd -Bangalore

Position:

Regional Operations Head (South)

Responsibilities  Independently handling Fleet Management operations for my region  As Procurement head responsible for purchase of 2000 cars every year  Responsible to dispose 300 cars every year in the market  Setting up targets for my team and monitoring the same  Responsible for dealer, manufacturer and vendor relationship  Conducting market research and identifying strength and threats on an ongoing basis  Rolling out new initiatives.  Ensuring internal and external customer satisfaction.  Vendor and supplier relationship management.  Member in various projects within organization

Experience:

2005–2006

Organization:

Metro Ford -Bangalore

Position: Responsibilities

Service Head

 Profit Head for after sales and spare parts operations for 4 branches   

Heading a team of 300 employees Business growth of 40% reported on a YOY basis

Earned additional revenue of Rs 70 lakhs  Business diversification resulted in revenues increased from 5 to 20 %  Training and Development & Standardizing Repair Procedures  Business Plan development and implementation across branches

Experience:

1991 – 2005

Organization:

Sundaram Motors - Hydrabad

Position:

Service Head

Responsibilities Increased Labour Turnover from 60 lakhs to 90 lakhs per month. Reduced Warranty reimbursement duration from 80 days to 55 days. Brought down Parts inventory from 85 days to 54 days by implementing SOQ. Technical Audit and action plan preparation, Warranty administration, Accident service administration, Conducting Free Service Check Up Campaigns at different locations. Implemented backup system to take care of manpower issues.  Successfully reduced reimbursement of warranty claims from 151 days to 21 days by creating new procedures. Part of team, which won the Less Accident Prone workshop. Co ordination with Insurance company, surveyors and customer’s Outstanding Follow-up’s with manufacturer and customer’s MIS generation to management & Principle’s Carrying out New Car Pre delivery inspection

Education: BBA (Finance), Interests:

Diploma in Mechanical Engineering,

Music, Travelling & Cricket.

Languages Known: Salary Drawn:

Tamil, English, Telugu and Canada. Negotiable

(S.Kumar)

References 1) 2) 3) 4) 5) 6) 7) 8) 9)

Mr.Venu Srinivasan – Head – Operations - Orwal Mr.Devarajan – DGM – Ser & Parts - Hindustan Motors Ms.Meena Kriloskar – CEO– Ravindu Toyota Mr.Srivatsan – President – MY TVS Mr.Nirav Modi – MD – Fortune Ford Mr.Shyam Shetty – MD – Magnum Honda & Advaith Hyundai Mr.S.S.Ramasubramaniam – GM – Sundaram Honda Mr.Sivarama Krishnan – VP – Harsha Toyota Mr.Punit Chug – General Manager –Sales - General Motors