Norma Resume

Norma L. Roberts 96 Conklin Ave. Binghamton, NY 13903 607-238-7545 / cell: 607-727-1483 [email protected] Objective:

Experienced, self motivated professional seeks position using excellent customer service skills.

Experience: Front Desk Receptionist • Greeted incoming patients to ascertain nature of their business and gained appropriate information • Entered patient information into computer accurately • Heavy phone volume with computerized scheduling • Received payments on accounts and processed them accordingly • Strong commitment to customer service • Ability to remain calm and work well under pressure • Maintained accurate patient records • Strong organizational and planning skills • Coordinated monthly company meetings • Published company phone list and monthly calendar • Balanced daily book, reconciled insurance payments Patient Access Specialist • Registered patient demographics, verification of all health insurances using web sites or phone • Verified workers compensation and automobile accident billing information • Entered correct information in computer system IDX, MEDEC, MEDECONNECT • Verified Medicare and various states Medicaid benefits • Data Entry Work History:

Education:

UT Medical Group Patient Access Specialist (Was temp employee 10/05 to 01/06)

Memphis, TN 10/05 to 2/09

Lalor Creekside Dental Front Desk Receptionist

Vestal, NY 06/04 to 08/05

Larry P. Bleier, DMD Front Desk Receptionist

Endicott, NY 12/01 to 06/03

Century 21 Sbarra & Wells Receptionist

Johnson City, NY 11/97 to 12/01

Bartlett High School HS Diploma

Bartlett, TN