Non-verbal
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Non-verbal communication Frida Gardberg 13.11.2004
Non-verbal communication
Introduction to non-verbal communication
Comparing verbal and non-verbal communication
The universal use of non-verbal communication
Non-verbal codes
Introduction to non-verbal communication
in communication with others only 30 % of the communication is verbal, 70 % is non-verbal
non-verbal communication involves gestures, facial expressions, eye contact …
our non-verbal behaviour is mostly subconscious
Comparing verbal and non-verbal communication
both are symbolic, communicate meaning and are patterned
all societies have different non-verbal languages
the non-verbal communication is more than just body language; the use of time and personal space, our voice etc.
Comparing verbal and non-verbal communication
non-verbal communication is learnt through relations with others
non-verbal behaviours can reinforce, substitute for or contradict verbal behaviour
we often trust our non-verbal behaviour to reveal our true feelings
The universal use of non-verbal communication
there is some universality in non-verbal communication, especially in facial expressions
six basic emotions are communicated by facial expressions in much the same way in most societies:
happiness, sadness, disgust, fear, anger and surprise
but what causes the non-verbal behaviours can vary
there are also variations in the rules for non-verbal behaviour
Non-verbal codes
PROXEMICS how people use personal space; to keep someone at the right distance
contact cultures and non-contact cultures
KINESIC BEHAVIOUR body posture, hand gestures, facial expressions and eye contact
CHRONEMICS the use of time
M-time (Monochronic) and P-time (Polychronic)
Non-verbal codes
SILENCE the use of silence in conversations
HAPTICS the use of touching high-touch cultures and low-touch cultures
VOCAL CUES rate, pitch, loudness, articulation, tone, accent, pronunciation etc.
ARTEFACTS things, objects, decorations etc.
Conclusion
misunderstandings can be avoided if we are aware of and understand our cultural differences
non-verbal communication changes also constantly
And always remember:
the more we know of other cultures, the greater the possibility is of a successful communication!
Thank you for listening!
Non-verbal communication
Introduction to non-verbal communication
Comparing verbal and non-verbal communication
The universal use of non-verbal communication
Non-verbal codes
Introduction to non-verbal communication
in communication with others only 30 % of the communication is verbal, 70 % is non-verbal
non-verbal communication involves gestures, facial expressions, eye contact …
our non-verbal behaviour is mostly subconscious
Comparing verbal and non-verbal communication
both are symbolic, communicate meaning and are patterned
all societies have different non-verbal languages
the non-verbal communication is more than just body language; the use of time and personal space, our voice etc.
Comparing verbal and non-verbal communication
non-verbal communication is learnt through relations with others
non-verbal behaviours can reinforce, substitute for or contradict verbal behaviour
we often trust our non-verbal behaviour to reveal our true feelings
The universal use of non-verbal communication
there is some universality in non-verbal communication, especially in facial expressions
six basic emotions are communicated by facial expressions in much the same way in most societies:
happiness, sadness, disgust, fear, anger and surprise
but what causes the non-verbal behaviours can vary
there are also variations in the rules for non-verbal behaviour
Non-verbal codes
PROXEMICS how people use personal space; to keep someone at the right distance
contact cultures and non-contact cultures
KINESIC BEHAVIOUR body posture, hand gestures, facial expressions and eye contact
CHRONEMICS the use of time
M-time (Monochronic) and P-time (Polychronic)
Non-verbal codes
SILENCE the use of silence in conversations
HAPTICS the use of touching high-touch cultures and low-touch cultures
VOCAL CUES rate, pitch, loudness, articulation, tone, accent, pronunciation etc.
ARTEFACTS things, objects, decorations etc.
Conclusion
misunderstandings can be avoided if we are aware of and understand our cultural differences
non-verbal communication changes also constantly
And always remember:
the more we know of other cultures, the greater the possibility is of a successful communication!
Thank you for listening!
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