New Resume

24 Valley View Drive Newington, Connecticut 06111

To Whom It May Concern: Enclosed is my resume in consideration for a sales, customer service or administrative position within your organization. I have a B.S. Degree in Business Education and over twenty-five years experience including insurance, financial services and educational organizations. My duties have focused on sales, sales support, customer relationship building, problem solving, product education and project management. Additionally, I have a track record of promotions based on outstanding work performance. After a successful career in banking I left to seek a new challenge. While seeking a full time position, I accepted a contract position at MetLife and worked part-time as a seasonal employee at a boutique. I have also volunteered at a non-profit organization providing support to battered women and performing administrative duties. I look forward to an opportunity to meet and elaborate on how I can immediately contribute to your organization. My compensation requirements are negotiable. Sincerely,

Jodie Ingalls Enclosure

JODIE INGALLS 24 Valley View Drive Newington, Connecticut 06111 Home: (860) 666-6785 [email protected] OBJECTIVE:

Sales/Customer Service/Administrative position.

SUMMARY:

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Over twenty-five years of diversified sales/sales support, customer service, administrative, training, supervisory and teaching experience. B.S. Business Education. Held Treasury Professional certification and license for solicitation and sales of Savings Bank Life Insurance. Computer literate (Microsoft Word, Excel). * * *

EXPERIENCE:

Conscientious Diligent Detail Oriented

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Effective Communicator Organized Self Motivated

SALES/SALES SUPPORT/CUSTOMER SERVICE Part-time Sales Associate (seasonal) – Parfums Du Jour LLC • Perform product merchandising, sales, customer service and inventory control duties for a boutique. • Interface with customers providing product information. Process customer purchases including cash and charge transactions. Client Support Project Associate – MetLife • Contract position in the remittance and collection area (lockbox payments). • Managed multiple projects from initiation to completion and on time. • Interfaced with clients and updated data on Excel spreadsheets. Cash Management Officer – Webster Bank • Developed/supported sales opportunities working with new and established cash management customers. • Resolved customer issues with a focus on quality customer service. • Provided customer education on various online banking products. • Maintained strong knowledge of business trends and regulations. Accomplishments: Managed the successful integration and training of cash management clients during merger of Webster Bank and First Federal Bank in 2005 (Massachusetts and Rhode Island). Senior Personal Banker – Webster Bank • Extensive relationship building with new and established customers providing quality customer service including opening accounts, promoting products and problem solving. • Duties included cross-selling loan and investment products to clients to achieve individual financial goals. • Developed sales opportunities for home equity loans, savings bank life insurance and other financial services products.

JODIE INGALLS

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(continued…) Accomplishments: Promoted to Cash Management Officer. ADMINISTRATIVE Relocation Coordinator – Connecticut National Bank • Coordinated temporary and permanent housing accommodations for executive hires. • Secured bridge loans and ensured a smooth transition for executives. • Tracked relocation expenses, generated reports and provided presentations to management. Accomplishments: Promoted to Senior Personal Banker. TEACHING Instructor – Morse School of Business • Planned and implemented lesson plans for business courses. • Effectively managed classroom activities. EMPLOYMENT: 2008-2009 2007-2008 1990-2007, 85-88 1979-1983

Parfums Du Jour LLC – West Hartford, Connecticut MetLife – Hartford, Connecticut Webster Bank/Connecticut National Bank – Hartford, Connecticut Morse School of Business – Hartford, Connecticut

EDUCATION:

B.S. Degree in Business Education – Central Connecticut State University Graduate cum laude (1979) Extensive training courses at Webster Bank and Connecticut National Bank.

VOLUNTEER:

Volunteer Victim Advocate – Prudence Crandall Center Connecticut Certified Battered Woman’s Counselor