Neals Ssa Resume

Neal Boren 22751 El Prado #5113, Rancho Santa Margarita, Ca. 92688 Phone: (949)207-8421 Email: [email protected]

OBJECTIVE Seeking a Claims or Service Representative position with the Social Security Administration.

EDUCATION California State University, Fullerton B.A. Political Science, May 2007

RELEVANT COURSEWORK Public Administration, Polls and Policy Making, Social Inequality, Psychology, Sociology, Law Politics and Society

RELATED SKILLS • • • •

Confident facilitator; relate comfortable with diverse cultural and socio-economic population individually or in groups. Fully capable of handling assignments involving detailed record keeping, analysis and reporting. Knowledgeable in Microsoft Office Good with people, organized, ability to take direction as well as take initiative.

JOB SPECIFIC EXPERIENCE • • • • • •

Ability to interpret MBR’s and SSID’s. Knowledgeable in Title II and Title 16 rules and regulations. Able to navigate PCOM and POMS efficiently. Understand how regulations affect recipient claims and can communicate it clearly to claimants. Can quickly diagnose and resolve claimant inquiries and problem situations. Proficient in use of WAC to manage workloads.

EMPLOYMENT • • • • •

Manager, Walgreens, Irvine, California (2008- Present) Service Representative, SSA, Fountain Valley, California (2007-2008) Management Trainee, Wachovia Bank, Irvine, California (2007-2007) Server/Sales, The Hobbit Restaurant, Orange, California (2005-2007) Server/Wine Captain, Orange Hill Restaurant, Orange, California (2003-2005)

AWARDS AND ACCOMPLISHMENTS • •

By second month with Social Security Administration had most work units produced within service representative unit. Mentored new hire with Social Security Administration after only 9 months with the agency.

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ROP overall student of the year, top student out of 135,000 (1995)