Modem Claro

This is a 'bug' in the Windows XP operating system. It may or may not occur. How to get rid of error 619: Step 1: Restart your computer. If you still have the error, go onto step 2 Step 2: Delete your SMIG connection. To delete your SMIG connection, right-click the mouse button, and left-click on Delete. Then reinstall SMIG according to the XP directions. If this does not correct the error, go onto step 3 Step 3: You now need to remove the modem. Go to Control Panel, Phone and Modems, Modems tab. Highlight the modem, and click on Remove. After which, close everything, restart your computer and Windows will reinstall the modem for you. ********* Computers for Pupils - USB device - "Error 619 - A connection to the remote computer could not be established..." Published Date : 09 Oct 2007 Last Updated : 01 Sep 2008 Content Ref: TEC1024980

Operating System (none) Part No (none) Summary Possible causes and solutions for "Error 619 - A connection to the remote computer could not be established, so the port used for this connection was closed."

Symptoms

Computer fails to connect to the Internet This article is for Computers for Pupils users with a T-Mobile USB device who try to connect to the T-Mobile network and the Internet by clicking on the web 'n' walk USB Manager Connect button. The connection attempt fails and the message "Error 619 - ..." is displayed. This is what happens: You have assembled your USB device and attached it to one of the computer's USB ports. Microsoft� Windows� appears to detect the device and installs the driver software. The web'n'walk USB Manager also installs and appears on the desktop and in the Programs list. You started the web'n'walk USB Manager and clicked the Connect button. The message "Error 619 - ..." is displayed.

Cause

Error 619 is a non-specific error and can be caused by a number of things. Possible causes include: The The The You The The You The The

incorrect profile is selected in web'n'walk. SIM card is dirty. SIM card has been inserted incorrectly. have reached your 2GB or 3GB limit for the month. web'n'walk software has not installed correctly or has developed a fault. USB driver has not installed correctly or has developed a fault. are out of range of the T-Mobile network. T-Mobile network is down. USB web'n'walk device has developed a fault.

Procedure

1. Checking the light on the T-Mobile USB device There is a light on the USB device. The table below shows what the different light colour and patterns mean: Light colour and pattern What it means Off The device is disabled Green - steady The device is starting up Green - blinks once every two seconds Searching for a network, or no network available Green - blinks twice every two seconds GSM/GPRS network found Green - blinks continuously GSM/GPRS transferring data Blue - blinks twice every two seconds UMTS/HSDPA network found Blue - blinks continuously UMTS transferring data Cyan - blinks continuously HDPSA transferring data If the light is off the device may be disabled, incorrectly installed or broken. You might want to try section three first. If the light is flashing green once every two seconds then the device may be out of the T-Mobile network range. You might want to try section four first. If the light is like any of the other states then see section two. See TEC1155359 in Other Useful Articles for more information.

2. Checking the profile settings in the web'n'walk USB Manager Double-click the web'n'walk USB icon on the desktop or click Start, All Programs, web'n'walk USB Manager, web'n'walk USB Manager. Click Tools, Options. Click Profile Management. Look in the box that says Profile Name. The Profile Name should read Computers for Pupils (Default). If the profile name reads T-Mobile (Default), click once on the box and then select Computers for Pupils. (If you click on the Profile Name and Computers for Pupils is not there, then please refer to article DWN982005 about importing or creating a Computers for Pupils profile. Please see Other Useful Articles below for the link to this article.) Click 'Set as Default' and now the box should read Computers for Pupils (Default). Click OK to close the window and try to reconnect. If you still receive an error move on to the next step. 3. Checking the SIM card If the USB device is connected to the computer disconnect the device. Remove the SIM card tray and remove the SIM card from its holder. Clean the gold contact patch using a soft, dry, clean cloth. Do not use any cleaning agents, solvents or water. Re-insert the SIM card, gold face up and angled edge first into the tray. Re-insert the SIM card tray, gold face down, into the USB device. Try to connect using the web'n'walk USB Manager. If you still receive an error move on to the next step. 4. Checking T-Mobile reception Double-click the web'n'walk USB icon on the desktop or click Start, web'n'walk USB Manager, web'n'walk USB Manager. Look at the bottom left-hand corner of the screen. There is a signal strength icon followed by some text describing the type of network and network provider. (See TEC1155359 in Other Useful Articles for more information.) If you hover your mouse cursor over the signal strength icon, a pop up will advise you of signal strength. (Please note: 0% signal strength is displayed even if the SIM card is not in the device.) The text beside the icon should read GPRS/HSDPA/3G T-Mobile. (If blank the device or SIM is not picking up a network.) If the signal strength is low, or there is no network description at all, then you may be out of T-Mobile range. Try moving the device to an area where you know the T-Mobile signal is strong. Change settings in web'n'walk Manager to connect to the 2G network rather than 3G, if able to connect to 2G network then the 3G service is currently unavailable in the area. (From web'n'walk Manager, Tools, Options, Network and then in the dropdown box below Network Type change from 3G Preferred to 2G GPRS only. Note: Remember to change this back to 3G Preferred. You can check the T-Mobile coverage in your area at: http://www.tmobile.co.uk/services/coverage/street-check/?ref=quick (This Web site will not reflect recent outages and is used to provide a guide to the expected levels of service.) If you are in an area where you know T-Mobile signal is strong then continue to the next section. Note: One way of testing network availablility is to put the T-Mobile SIM in an

unlocked phone. On the display it should come up with T-Mobile and the signal strength. (Customers are unable to make calls as the SIMs are data only.) If you still receive an error move on to the next step. 5. Access Device Manager to reinstall web'n'walk driver Ensure that the USB device is connected to your machine. Make sure the web'n'walk USB Manager software is not running. Check that the software is not running in the background. You can check this by looking in the system tray (bottom right of the screen beside the clock) and hovering your mouse cursor over the icons. If the web'n'walk icon is there, right-click on it and click Exit. From the Start menu, right click on My Computer in Microsoft� Windows XP� or Computer in Microsoft� Windows Vista�, select Properties from the drop down list that is now displayed. In Microsoft� Windows XP� click the Hardware tab and click on the Device Manager button, in Microsoft� Windows Vista� click on the Device Manager tab located in the upper left corner of the System window. Double-click 'Add or Remove Programs' in Microsoft� Windows XP� or 'Programs and Features' in Microsoft� Windows Vista�. Within Device Manager browse down to Modems and ensure that there is a minus (-) sign next to it, if there is a plus (+) sign press this to expand the Modems group. NOTE : If there is no Modems group please proceed to Section 6). Right click on the HUAWEI Mobile Connect - 3G Modem and select Uninstall, press OK on the warning message appears, the device should now uninstall and will no longer be displayed under Modems. (If the HUAWEI device was the only device in the Modems group, the group will no longer be displayed). NOTE : If the HUAWEI Mobile Connect - 3G Modem is not showing in the Modems group please proceed to Section 6. To reinstall the device driver select the Action menu from the top of the Device Manager Window and select Scan for hardware changes, after a short period the HUAWEI device will show within the Modems group. If you still receive an error move on to the next step. 6. Forcing the hardware to reinstall Work through article TEC974290. The link to this article is at the bottom of the page in the Other Useful Articles section. Note: Make sure the device is listed in Device Manager under modems as HUAWEI 3G Mobile connect. If the install fails try the alternative USB cable. (Cable has two USB A connectors going into a mini USB like a Y, both USB connectors need to be connected at the same time.) 7. Update firmware Work through DWN1045813 to update firmware on the device. Note: Alternative Internet connection required as 8MB file download.

Once the Firware update is complete open the web 'n' walk USB manager and check the version, to do this : Click Tools from the top menu options. From the drop down menu options click on Diagnostics. From the Diagnostics window make a note of the Firmware Version as this will be required if you need to contact CfP Support. 8. Checking your Internet usage You have a limited amount of data that you can use each month. This limit is 2GB or 3GB depending upon the contract your school has taken out with T-Mobile and you cannot connect to the T-Mobile network if you have reached this limit. You can check how much data you have sent and received by looking at the statistics in the web'n'walk USB Manager: Double-click the web'n'walk USB icon on the desktop or click Start, web'n'walk USB Manager, web'n'walk USB Manager. Down the left-hand side of the window are statistics that tell you how much you have uploaded and downloaded. These statistics are split into daily, monthly and yearly usage. It is the monthly usage that you should look at. Add the monthly download total to the monthly upload total. If the total is greater than 2000 or 3000 you may have reached your download limit. If you suspect you have reached your download limit, you can phone technical support to confirm this. If you have reached your download limit your connection will be re-activated on the ninth day of the month so if you exceed the limit on 20 November, you will be reconnected on 9 December. Note: Resetting these statistics will not increase your monthly data limit as this is logged by T-Mobile and not by the software on your computer! If none of the solutions here are successful, then call Technical Support as there may be a hardware fault with your device.