Mldompor Nov09

MA. LORENA T. DOMPOR Mobile No.: +65 8357 9628

Home Phone: +65 6523 6261

Email: [email protected]

PROFESSIONAL PROFILE:  Results-oriented and self-driven Industrial Engineering Professional with significant experience in Business Process Management and Improvement for manufacturing, semiconductor , banking, insurance and business process outsourcing industry  Proven ability to successfully manage and head business process management and improvement teams and programs  Proven ability to manage medium to large-scale projects: SSU – Claims Processing, Customer Service (Call Center and Business Processing Units), Loans Module – PNB Core-banking Project, PNB Process Mapping and Work Measurement Project, etc.  Proven ability to work in start-up programs, department or organizations; primary and high involvement in laying out the foundation for business process management and improvement across several industries  Enjoys working in a varied role with elements of technology management, end-user coordination and/or training PROFESSIONAL EXPERIENCE: Process Analyst/ Project Coordinator Optimum Solutions Pte Ltd, Client: MNC Bank – Present)

(Jan 2009

Licensing Project:

 Liaise with different global teams to gather relevant and accurate information on software license 

 

management, procurement, and recovery procedures for licensing compliance in a global level Provide assessment on collected data to support findings that will impact financial policies, standards, procedures, risk mitigation, and governance of the licensing management Drive an effort to reduce/eliminate licensing exposure for some products with potential significant exposure Actively identify, mitigate, communicate, and follow-up on all outstanding issues with timely resolutions

Technology Management Office, Process Review and Documentation:

 Document, validate and identify process improvement opportunities and provide recommendations to ensure sustainable business process management

 Worked on the following business processes: Murex Licensing, Technology Refresh Programme, Systems Development Project Management Processes, Oracle Licensing, etc. Business Development Officer/Technical Sales Executive Personal e-Motion Pte Ltd, Singapore (Sept 2008 – Dec 2008)    

Plan and propose marketing and sales strategies to the Company General Manager Consolidate sales related financial figures and ensure the correct financial transactions Recommend and propose new channels for software use and distribution Prepare research grant proposals to different global institutions

Process Analyst RR Donnelley Global Business, Philippines (April 2007 – July 2008) 

Headed and managed the process gathering, material preparation and training for three (3) major client services prior to launch within the given budget, resources and timeframe: (1) Claims Processing Unit and (2) Customer Service Unit – Call Center and (3) Customer Service Unit - BPU (for insurance):

 Liaise with Client Representatives coming from four (4) different countries namely Australia, New Zealand, Singapore, and Philippines to capture and validate processes needed to launch the Client’s operations in the Philippines;  Documented validated processes and conducted knowledge transfer to the Training Team  Oversee the training and also functioned as Subject-Matter Expert  Prepared and maintained the Project Initiation Document for the new account: Customer Service Unit  Provided overall support to the Project Manager for the successful launch of the Customer Service Units  Prepared and documented the Standard Operating Procedures (SOP) Manual of the Claims Processing Unit; Identified, initiated and managed process improvement projects needed for the start-up of the accounts  Conducted process review and analysis of the newly-launched Claims Processing Unit operations  Recommended process improvements in the processing of claims which resulted to 10% increase in productivity Process Manager - Systems and Methods Philippine National Bank (July 2005 – April 2007) 

 Functioned as Member for the Core Banking (i-Flex) Project – Loans Module, PAS 39 Compliance Project; Validation and documentation of gaps identified during Product Walkthrough and User Acceptance Testing (UAT) and preparation of Functional Business Requirements for the gaps identified for system customization

 Functioned as Member of the PNB Counterpart Team for the Process Mapping and Work Measurement Project that worked closely with the consultant, Simplex Foundation Inc.; Conducted time and motion studies, process analyses and proposed solutions resulting to improved branch operations and increase in efficiency and productivity by 35%

 Functioned as Member of the Working Team for the Digital Archival and Retrieval System (DARS) Project; Lead, managed and conducted the entire training program from 61 branches in the Visayas region from material preparation, actual training, post-implementation review and documentation

 Prepared and released the following bank policies and procedures: Impairment Loss Compliance, EIR Compliance, FCDU Loans Redenomination, FCDU ROPA Redenomination, ROPA Migration, Real and Other Properties Acquired (ROPA) Management Planning Analyst – Integrated Supply Network Group INTEL CORPORATION, PHILIPPINES (Jan 2005 – May 2005)  o o o

Functioned as a Production Control Planner (PCP), with the following responsibilities: Manages monthly test schedules for the FLASH factory Directly coordinates with Product Planners for resolution of planning issues concerning their specific products Chairs the weekly operations meeting together with manufacturing and all support groups to identify possible problem areas and provide resolutions

Industrial Engineer – Planning and Business Applications Group AUTHENTIC AMERICAN APPAREL, Philippines (May 2003 – Dec 2004)   

Conducted problem analysis on most recurring and cost-intensive problems , reviewed existing procedures and policies, and recommended improvements Set standards for production for monitoring sewing factory productivity and efficiency Prepared audit materials and conducted audit on all sewing factories to ensure compliance with company standards

EDUCATION: Units in Master in Technology Management (MTM) University of the Philippines, Diliman

Bachelor of Science in Industrial Engineering University of the Philippines, Diliman , Graduated March 2003

SEMINARS/ TRAININGS:

 ITIL V3 Certification, Sept 2009  Customer Service Workshop, RR Donnelley, Dec 2007 

Quality Management Donnelley, Aug 2007

Training,

RR



Management Effectiveness Donnelley, July 2007

Program,

RR



Recruitment Interviewing Donnelley, July 2007

Skills,

RR

 MS Excel and PowerPoint Training, RR Donnelley, June 2007 

General Management, TMC, University of the Philippines, May 2006



Marketing, TMC, University Philippines, May 2006

of

the



Production and Operations Management, TMC, University of the Philippines, May 2006



Financial Accounting, TMC, University of the Philippines, May 2006



Effective Communication, TMC, University of the Philippines, May 2006



Process Mapping and Work Measurement, Philippine National Bank, February 2006



Activity-Based Costing, Philippine National Bank, October 2005



Practical Project Management, Ateneo Graduate School of Business, August 2004



Strategic Planning and Management, IE/OR Dept., University of the Philippines, August 2002