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MTA Project Plan 2007 0612 Project Start: Mon 6/4/07 Project Finish: Wed 1/23/08
Tasks ID Task Name Duration Start Finish Resource Names 1 Start 0 days Mon 6/4/07 Mon 6/4/07 Implementation Plan 2 168 days Mon 6/4/07 Wed 1/23/08 for NY MTA 3 Project Assignment 16 days Mon 6/4/07 Mon 6/25/07 PAF and pricing 4 0 days Mon 6/4/07 Mon 6/4/07 Sales received by Sales Assign members of JPMC Regional Implementation 5 2 days Mon 6/4/07 Tue 6/5/07 Implementation Mgr Team Setup company Implementation 6 information in 2 days Tue 6/12/07 Wed 6/13/07 Coordinator CustTrax IM adds project to 7 Implementation 1 day Wed 6/6/07 Wed 6/6/07 Implementation Mgr Report Determine if Technical 8 1 day Mon 6/25/07 Mon 6/25/07 Implementation Mgr Consultant is needed 9 Signed Contract 83.5 days Mon 6/4/07 Thu 9/27/07 Receive fully 10 0 days Mon 6/4/07 Mon 6/4/07 JPMC Legal,Client executed contract Receive final credit 11 5 days Mon 6/4/07 Fri 6/8/07 Credit,Compliance approval Obtain final client Client,Implementation 12 sign-off on program 2 days Tue 9/25/07 Thu 9/27/07 Mgr set-up 13 Program Assessment 18 days Mon 6/4/07 Wed 6/27/07 Internal Team 14 3 days Wed 6/6/07 Fri 6/8/07 Meeting Schedule internal 15 JPMC (CCS) team 1 day Wed 6/6/07 Wed 6/6/07 Implementation Mgr meeting Conduct internal 16 2 days Thu 6/7/07 Fri 6/8/07 Implementation Mgr team meeting Client 17 1 day Mon 6/11/07 Mon 6/11/07 Introductory Call Client 18 1 day Mon 6/11/07 Mon 6/11/07 Implementation Mgr introductory call Client Discovery Meeting 19 4 days Tue 6/12/07 Fri 6/15/07
% Complete 0% 0% 0% 0%
0%
0%
0%
0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
0%
19
20 21 22
23
24
25 26
27
28
29
30
31
32
33
34
35
36
37
38
(Preliminary Meeting) Schedule Discovery Meeting Send agenda Conduct Discovery Meeting Commercial Card program overview Identify members of client Implementation Team Begin documenting PAF/CSW Document findings from Discovery Meeting Review and distribute Discovery Meeting minutes Create initial customized Project Plan to reflect target dates Send implementation resource documents for review Define Program Goals, estimated number of cards and annual spend Client Implementation Meeting (detailed planning meeting) Schedule Implementation Meeting Set agenda for Implementation Meeting Prepare PaymentNet demo site Conduct Implementation Meeting Schedule weekly status conference calls Document the findings of the Implementation Meeting Debrief with internal
4 days
Tue 6/12/07
Fri 6/15/07
0%
3 days
Tue 6/12/07
Thu 6/14/07 Implementation Mgr
0%
1 day
Fri 6/15/07
Fri 6/15/07 Implementation Mgr
0%
1 day
Fri 6/15/07
Fri 6/15/07
0%
1 day
Fri 6/15/07
Fri 6/15/07 Implementation Mgr
0%
1 day
Mon 6/4/07
Mon 6/4/07 Client
0%
2 days Mon 6/18/07
Tue 6/19/07
Implementation Coordinator
0%
1.5 days Mon 6/18/07
Tue 6/19/07
Implementation Coordinator
0%
0.5 days
Tue 6/19/07 Implementation Mgr
Tue 6/19/07
Implementation Coordinator
2 days Wed 6/20/07
Thu 6/21/07
2 days Mon 6/18/07
Tue 6/19/07 Implementation Mgr
0%
0%
0%
8 days Mon 6/18/07 Wed 6/27/07 Client
0%
8 days Mon 6/18/07 Wed 6/27/07
0%
3 days Mon 6/18/07 Wed 6/20/07 Implementation Mgr
0%
1 day
Thu 6/21/07
Thu 6/21/07 Implementation Mgr
0%
1 day
Thu 6/21/07
Thu 6/21/07 Implementation Mgr
0%
1 day
Fri 6/22/07
Fri 6/22/07 Implementation Mgr
0%
1 day Mon 6/25/07 Mon 6/25/07 Implementation Mgr
0%
2 days Mon 6/25/07
Tue 6/26/07 Implementation Mgr
0%
1 day Wed 6/27/07 Wed 6/27/07 Implementation Mgr
0%
38
39
40
41 42 43
implementation team Program Implementation for Commercial Card Weekly Meetings (IC: Add Recurring Weekly Mtgs) Add weekly meetings here Commercial Card Program Implementation Determine cycle date
1 day Wed 6/27/07 Wed 6/27/07 Implementation Mgr
105 days
Fri 10/26/07
0%
1 day Mon 6/25/07 Mon 6/25/07
0%
1 day Mon 6/25/07 Mon 6/25/07
0%
105 days
Mon 6/4/07
0%
Mon 6/4/07
Fri 10/26/07
0%
5 days Mon 6/25/07
Fri 6/29/07 Client
0%
44
Determine payment method
5 days Mon 6/25/07
Fri 6/29/07 Client
0%
45
Determine card delivery method
5 days Mon 6/25/07
Fri 6/29/07 Client
0%
46 47
48
49
50
51 52 53 54
Address/introduce secure data export requirements JPMC Internal System Setup Complete CustTrax, assign company number EDS set up tables 84 & 85 (company information) EDS set up table 69 in EDS (if Special Handling) Review cardholder auth parms Complete CAP worksheet Provide Cheat Sheet for Data Entry Determine liability
2.5 days Mon 6/25/07 Wed 6/27/07
Client,Implementation Mgr
68 days Mon 6/25/07 Wed 9/26/07
0% 0%
5 days Wed 6/27/07
Tue 7/3/07
Implementation Coordinator
0%
5 days Wed 6/27/07
Tue 7/3/07
Implementation Coordinator
0%
5 days Wed 6/27/07
Tue 7/3/07
Implementation Coordinator
0%
1 day Wed 6/27/07 Wed 6/27/07
Implementation Coordinator
0%
5 days
Tue 9/18/07 Mon 9/24/07
Implementation Coordinator
0%
2 days
Tue 9/25/07 Wed 9/26/07
Implementation Coordinator
0%
1 day Wed 6/27/07 Wed 6/27/07
Implemenation Coordinator
0%
55
Set up Central Bill
8 days
Thu 6/28/07
Mon 7/9/07
0%
56
Provide name and statement address for central bill(s)
5 days
Thu 6/28/07
Wed 7/4/07 Client
0%
1 day
Thu 7/5/07
Thu 7/5/07
Implementation Coordinator
0%
1 day
Fri 7/6/07
Fri 7/6/07
Implementation Coordinator
0%
57
58
Retrieve Central Bill account number in CustTrax Set up Central Bill in EDS (N screen)
59
60
61
Provide Central Bill information back to client Set up Table 83 in EDS (if custom MCC groups) Determine if custom MCC groups are needed
62
Client submits custom MCC group(s)
63
Set up custom MCC in EDS
64
65
66
67 68 69 70 71 72
Set up PaymentNet schema Submit PaymentNet schema request form Notification of completion of PaymentNet site setup Verify site set up, complete QC on set up Create PA login Card Design Determine card design (custom, logo, or generic) Custom Card Design Submit card design specifications
1 day
Mon 7/9/07
20 days Mon 6/25/07
Fri 7/20/07
0%
Fri 6/29/07 Client
0%
Fri 7/13/07 Client
0%
5 days Mon 6/25/07
10 days
Mon 7/2/07
5 days Mon 7/16/07
1 day
Wed 7/4/07
Wed 7/4/07
2 days
Thu 7/5/07
2 days
Mon 7/9/07
Tue 7/10/07 Implementation Mgr
0%
2 days Wed 7/11/07
Thu 7/12/07 Implementation Mgr
0%
Implementation Coordinator
Fri 7/6/07 JPMC Technical
58 days
0%
0%
0%
3 days Mon 6/25/07 Wed 6/27/07 Client
0%
Thu 6/28/07 Mon 9/17/07
0%
3 days
Thu 6/28/07
0%
74
Receive proof
10 days
Wed 7/4/07
75
Submit proof to client for approval
76
Sign off on proof
Complete custom plastic
0%
61 days Mon 6/25/07 Mon 9/17/07
Tue 7/3/07
79
0%
Thu 7/12/07
1 day
78
Implementation Coordinator
Wed 7/4/07
Submit specifications for proof
77
Fri 7/20/07
0%
7 days
73
Confirm Vendor Mgmt has received proof approval Assign institution ID / source code
Implementation Coordinator
Mon 7/9/07
Mon 7/2/07 Client
Tue 7/3/07 Implementation Mgr Tue 7/17/07
Implementation Mgr,Vendor Mgmt
1 day Wed 7/18/07 Wed 7/18/07 Vendor Mgmt 2 days
Thu 7/19/07
Fri 7/20/07 Client
1 day Mon 7/23/07 Mon 7/23/07 Implementation Mgr
0% 0% 0% 0%
0%
5 days
Tue 7/24/07 Mon 7/30/07 Vendor Mgmt
0%
30 days
Tue 7/31/07 Mon 9/10/07 Vendor Mgmt
0%
80 81
Confirm stock availability Logo Card Design
5 days 23 days
Tue 9/11/07 Mon 9/17/07 Implementation Mgr
0%
Thu 6/28/07 Mon 7/30/07
0% 0%
82
Submit card design specifications
3 days
Thu 6/28/07
83
Submit specifications for proof
1 day
Tue 7/3/07
84
Receive proof
10 days
Wed 7/4/07
85
Submit proof to client for approval
86
Sign off on proof
87
Confirm Vendor Mgmt has received proof approval
88
Assign institution ID / source code
89
90
91
PaymentNet Set Up Preliminary set up of PaymentNet screens PaymentNet Accounting Codes
Mon 7/2/07 Client
Tue 7/3/07 Implementation Mgr Tue 7/17/07
Implementation Mgr,Vendor Mgmt
1 day Wed 7/18/07 Wed 7/18/07 Vendor Mgmt 2 days
Thu 7/19/07
Fri 7/20/07 Client
1 day Mon 7/23/07 Mon 7/23/07 Implementation Mgr
5 days
Tue 7/24/07 Mon 7/30/07 Vendor Mgmt
33 days Mon 6/25/07
0% 0% 0% 0%
0%
0%
Wed 8/8/07
0%
Tue 7/17/07 Implementation Mgr
0%
33 days Mon 6/25/07
Wed 8/8/07
0%
3 days
Fri 7/13/07
92
Design account code structure for PaymentNet
10 days Mon 6/25/07
Fri 7/6/07
93
Prepare accounting code import file (ACTT Import)
20 days
Mon 7/9/07
Fri 8/3/07 Client
0%
94
Import accounting code file (ACTT Import) into PaymentNet
3 days
Mon 8/6/07
Wed 8/8/07 Client
0%
28 days Mon 6/25/07
Wed 8/1/07
0%
96
Design hierarchy access structure for PaymentNet
15 days Mon 6/25/07
Fri 7/13/07
97
Prepare hierarchy import file (HIER Import)
10 days Mon 7/16/07
Fri 7/27/07 Client
0%
3 days Mon 7/30/07
Wed 8/1/07 Client
0%
95
98
PaymentNet Hierarchy
Import hierarchy file (HIER Import)
Client,Implementation Mgr
Client,Implementation Mgr
0%
0%
into PaymentNet 99
Cardholder Data Preparation
100
Select security data for card activation
Fri 8/31/07
0%
50 days Mon 6/25/07
Fri 8/31/07 Client
0%
101
Select secure method to submit cardholder files to JPMC
10 days Mon 6/25/07
Fri 7/6/07 Client
0%
102
Select PaymentNet user id format
10 days
Fri 6/22/07
Thu 7/5/07 Client
0%
105 days
Mon 6/4/07
Fri 10/26/07
3 days
Mon 9/3/07
Wed 9/5/07
New Batch Add 91.5 days Mon 6/4/07 QC on CAP, SHC, and all 1 day Mon 10/8/07 EDS tables
Tue 10/9/07
103
104 105 106
107
108
109
110
111
112
113
Cardholder Applications and Processing Determine Cardholder application method
Prepare spreadsheet list of cardholders and important data Prepare secure file with cardholder spreadsheet Submit cardholder applications / spreadsheet Notify Customer Service regarding incoming apps (if greater than 250 cards) Update CustTrax for Customer Service; include any important notes Update CustTrax for Customer Service, add any important notes QC / Review cardholder application
51 days
10 days
Fri 6/22/07
Tue 10/9/07
0%
Client,Implementation Mgr
0% 0%
Implementation Coordinator
Thu 9/6/07 Wed 9/19/07 Client
0%
0%
1 day
Thu 9/20/07
Thu 9/20/07 Client
0%
0.5 days
Tue 9/25/07
Tue 9/25/07 Client
0%
1 day
Tue 9/25/07 Wed 9/26/07
Implementation Coordinator
0%
1 day Wed 9/26/07
Thu 9/27/07
Implementation Coordinator
0%
1 day
Mon 6/4/07
Implementation Coordinator
0%
6 days
Mon 6/4/07
Tue 9/25/07 Wed 10/3/07 Implementation Mgr
0%
spreadsheet
114
Submit NBA "Heads Up" notification (request card numbers in notes)
115
Prepare NBA
116
Submit NBA
117
Run "batch doctor" on NBA
118
119
120 121 122
123
Implementation Coordinator
0%
0.5 days Mon 10/8/07 Mon 10/8/07
Implementation Coordinator
0%
JPMC Commercial Operations
0%
Thu 10/4/07
Make changes to NBA (if necessary)
1 day
Wed 6/6/07
Separate records needing manual processing, submit to new accounts
0.5 days
Thu 6/7/07
Thu 6/7/07
Implementation Coordinator
0%
Thu 6/7/07
Thu 6/7/07
JPMC Commercial Operations
0%
Thu 6/7/07
Thu 6/7/07
Implementation Coordinator
0%
Submit NBA "Real Deal" 0.25 days notice to EDS Confirm "Real 0.25 days Deal" date Process NBA and print cards Spot check records created, confirm SHC
125
Screen Scrape for MCC's (if multiple used)
128
Fri 10/5/07
2 days
Mon 6/4/07
Mail cards
127
0%
2 days
124
126
Implementation Coordinator
0.5 days Wed 10/3/07 Wed 10/3/07
Screen Scrape for Auth Parms (Individual Liability) Receipt of cards by client CRM (Card Request Manager)
2 days
1 day
Tue 6/5/07
Wed 6/6/07 Client
Fri 6/8/07 Mon 6/11/07 EDS,FDR,JPMC
Tue 6/12/07
Tue 6/12/07
Implementation Coordinator
0.5 days Wed 6/13/07 Wed 6/13/07 JPMC
0%
0%
0% 0%
Thu 6/14/07
Implementation Coordinator
0%
Fri 6/15/07
Implementation Coordinator
0%
5 days Wed 6/13/07 Wed 6/20/07
Implementation Coordinator
0%
1 day Wed 6/13/07
1 day
Thu 6/14/07
37 days
Thu 9/6/07
Fri 10/26/07
0%
129
Prepare CRM demo site
2 days
Thu 9/6/07
Fri 9/7/07 Implementation Mgr
0%
130
Prepare Excel CRM template
2 days Mon 9/10/07
Tue 9/11/07 Implementation Mgr
0%
131
Conduct CRM demo and review CRM template
2 days Wed 9/12/07
Thu 9/13/07 Implementation Mgr
0%
132
Complete and submit CRM template in Excel
5 days
Thu 9/20/07 Client
0%
Fri 9/14/07
133
134
135
136
Set up CRM template in system Prepare and submit CRM approver import file Load CRM approver import file Run test application in system with client
3 days
Fri 9/21/07
Tue 9/25/07 Implementation Mgr
0%
5 days Wed 9/26/07
Tue 10/2/07 Client
0%
2 days Wed 10/3/07
Thu 10/4/07 Implementation Mgr
0%
3 days
Tue 10/9/07 Implementation Mgr
0%
Fri 10/5/07
137
Notify Customer Service regarding incoming apps (if greater than 250 cards)
1 day Wed 10/10/07 Wed 10/10/07
Implementation Coordinator
0%
138
Update CustTrax for Customer Service; include any important notes
1 day Thu 10/11/07 Thu 10/11/07
Implementation Coordinator
0%
139
Provide client sample CRM instructions
1 day
Fri 10/12/07
Fri 10/12/07 Implementation Mgr
0%
0 days
Fri 10/12/07
Fri 10/12/07 Client
0%
10 days Mon 10/15/07
Fri 10/26/07 Client
0%
140
141
142
Cardholders begin completing applications Receipt of cards by cardholders Merchant Category Code (MCC) Defaults
36 days
Mon 7/9/07 Mon 8/27/07
0%
143
Determine if account code defaults per MCC will be used at hierarchy and/or card level
5 days
Mon 7/9/07
Fri 7/13/07
144
Prepare MCC Accounting Code import file (MCCI Import and/or MCHI Import) (if necessary)
10 days
Mon 8/6/07
Fri 8/17/07 Client
0%
145
Import MCC Accounting Code file into PaymentNet
6 days Mon 8/20/07 Mon 8/27/07 Client
0%
146
Merchant Set Up
147
Identify any merchant enrollment
Client,Implementation Mgr
63 days Mon 6/25/07 Wed 9/19/07
3 days Mon 6/25/07 Wed 6/27/07 Client
0%
0%
0%
requirements (if necessary)
148
Coordinate merchant enrollment with Chase Merchant Services (if necessary)
60 days
149
Notify merchants of new program (if necessary)
60 days Mon 6/25/07
Fri 9/14/07 Client
0%
20 days
Fri 7/13/07
Thu 8/9/07
0%
151
Prepare cardholder profile import file (USEI Import)
3 days
Fri 7/13/07
152
Import cardholder profile file into PaymentNet
3 days Wed 7/18/07
Fri 7/20/07 Client
0%
153
Prepare cardholder hierarchy import file (EMPL Import)
3 days
Thu 8/2/07
Mon 8/6/07 Implementation Mgr
0%
3 days
Tue 8/7/07
Thu 8/9/07 Client
0%
3 days Wed 7/18/07
Fri 7/20/07 Client
0%
156
Prepare noncardholder import file (NCHI Import)
3 days Mon 7/23/07 Wed 7/25/07 Client
0%
157
Import noncardholder file into PaymentNet
3 days
0%
150
154
155
158
159
160
161
162
163
PaymentNet Import Files
Import cardholder hierarchy file into PaymentNet Identify noncardholders that require PaymentNet access
PaymentNet Mapper Review existing mappers and select generic, flex or custom Generic or Flex Mapper Submit sample accounting codes for purposes of test file If flex mapper, select & set up fields Prepare test file for generic
Thu 6/28/07 Wed 9/19/07 JPMC
Tue 7/17/07 Implementation Mgr
Thu 7/26/07 Mon 7/30/07 Client
63 days Mon 6/25/07 Wed 9/19/07
5 days Mon 6/25/07
0%
0%
0%
Fri 6/29/07 Client
0%
21 days
Mon 7/9/07
Mon 8/6/07
0%
5 days
Mon 7/9/07
Fri 7/13/07 Client
0%
Client,Implementation Mgr
2 days Mon 7/16/07
Tue 7/17/07
5 days Wed 7/18/07
Tue 7/24/07 Implementation Mgr
0%
0%
or flex mapper 164
Perform testing on the mapper test file
165
Provide feedback on testing results
166
Deploy mapper to client PaymentNet site
167
Custom Mapper
5 days Wed 7/25/07
1 day
Wed 8/1/07
3 days
Thu 8/2/07
58 days
168
Identify fields needed for Mapper
3 days
169
Design custom mapper specification document
5 days
170
Request for custom mapper specification estimate
171
Obtain technical specs and verify timing and pricing
2 days
172
Sign-off on custom mapper spec for programming
2 days
173
Program custom mapper and generate test file
30 days
174
175
176
177
Perform testing on the custom mapper test file IF NECESSARY, make programming corrections and re-test Sign-off on custom mapper programming Deploy custom mapper to PaymentNet site Review &
1 day
5 days
5 days
2 days
Tue 7/31/07 Client
0%
Wed 8/1/07 Client
0%
Mon 8/6/07 Implementation Mgr
0%
Mon 7/2/07 Wed 9/19/07
0%
Mon 7/2/07
Wed 7/4/07 Client
0%
Thu 7/5/07 Wed 7/11/07 Technical Consultant
0%
Thu 7/12/07
Thu 7/12/07 Technical Consultant
Technical Fri 7/13/07 Mon 7/16/07 Consultant,Implementation Mgr
0%
0%
Tue 7/17/07 Wed 7/18/07 Client
0%
Thu 7/19/07 Wed 8/29/07 Technical Consultant
0%
Thu 8/30/07
Wed 9/5/07 Client
0%
Thu 9/6/07 Wed 9/12/07 Technical Consultant
0%
Thu 9/13/07
Fri 9/14/07 Client
3 days Mon 9/17/07 Wed 9/19/07 Technical Consultant
0%
0%
178
Finalize PaymentNet Screen Configurations
2 days
Tue 10/2/07 Wed 10/3/07
0%
2 days
Tue 10/2/07 Wed 10/3/07 Client
0%
2 days
Tue 10/2/07 Wed 10/3/07 Client
0%
181
Complete Accounting Code Setup screen configuration
2 days
Tue 10/2/07 Wed 10/3/07 Client
0%
182
Complete Billing Cyle screen configuration
2 days
Tue 10/2/07 Wed 10/3/07 Client
0%
183
Complete Accounting Cycle screen configuration
2 days
Tue 10/2/07 Wed 10/3/07 Client
0%
184
Complete Approval level / E-mail screen configuration
2 days
Tue 10/2/07 Wed 10/3/07 Client
0%
185
Input custom email message on Edit E-mail Message screen (if necessary)
2 days
Tue 10/2/07 Wed 10/3/07 Client
0%
186
Complete Default Screen View configurations
2 days
Tue 10/2/07 Wed 10/3/07 Client
0%
187
Complete Merchant Classification Setup screen configuration
2 days
Tue 10/2/07 Wed 10/3/07 Client
0%
188
Select reports on Report Setup screen configuration
2 days
Tue 10/2/07 Wed 10/3/07 Client
0%
179
180
189
190 191
192
Complete General Information Setup screen configuration Design and setup PaymentNet Welcome Screen
Complete Transaction Edit / Viewable 2 days Tue 10/2/07 Wed 10/3/07 Client screen configuration Program Training 126 days Mon 6/25/07 Mon 12/17/07 for PaymentNet Program Administrator Training Schedule date and location for Program Administrator training
22 days Mon 8/27/07
Tue 9/25/07
10 days Mon 8/27/07
Fri 9/7/07
0%
0% 0%
Implementation Mgr,Client
0%
193
Fill out PaymentNet Training Request Form
3 days Mon 9/10/07 Wed 9/12/07 Implementation Mgr
0%
194
Send Welcome Packet to SLC visitor (if applicable)
2 days
0%
195
Attend Program Administrator level training
2 days Mon 9/17/07
Tue 9/18/07 Client
0%
5 days Wed 9/19/07
Tue 9/25/07 Trainer
0%
196
197
Deliver PaymentNet documentation to Program Administrator Cardholder Training (Commercial Card)
198
Select cardholder training methods
199
Set up tracking of Learning Website (if necessary)
200
201
202 203
Select / develop / customize cardholder training materials Schedule cardholder training Conduct cardholder training Client Internal Communication
Thu 9/13/07
16 days Mon 9/10/07 Mon 10/1/07
3 days Mon 9/10/07 Wed 9/12/07 Client 1 day
Thu 9/13/07
5 days
Fri 9/14/07
Thu 9/20/07 Client
0%
2 days
Fri 9/21/07 Mon 9/24/07 Client
0%
5 days
Tue 9/25/07 Mon 10/1/07 Client
0%
40 days Mon 6/25/07 30 days Mon 6/25/07
205
Customize, finalize forms, documents, memos, etc. for program rollout
10 days
206
Transition Program to Client Relations
207
Assign ongoing client relationship management team
208
Close first month accounting cycle with mapper
210
211
Schedule transition meeting with Client
0% 0%
Create / Review program "Policies and Procedures"
Prepare Transition Document Conduct internal program review for transition
0%
Thu 9/13/07 Training
204
209
Fri 9/14/07 Implementation Mgr
Mon 8/6/07
Fri 8/17/07 Fri 8/3/07 Client
0%
Fri 8/17/07 Client
0%
126 days Mon 6/25/07 Mon 12/17/07
5 days Mon 6/25/07
Fri 6/29/07 JPMC Client Relations
22 days Mon 10/29/07 Tue 11/27/07 Implementation Mgr 5 days Wed 11/28/07
0%
0%
0%
0%
Tue 12/4/07 Implementation Mgr
0%
5 days Wed 12/5/07 Tue 12/11/07 Implementation Mgr
0%
3 days Wed 12/12/07
0%
Fri 12/14/07 Implementation Mgr
212
Conduct transition meeting with client
213
Post Implementation Review
214 215 216
Change Status on Imp report to "complete" Send customer survey Conduct a debriefing internal educational meeting
217 End
1 day Mon 12/17/07 Mon 12/17/07 Implementation Mgr 27 days Tue 12/18/07 Wed 1/23/08
0%
2 days Tue 12/18/07 Wed 12/19/07 Implementation Mgr 20 days Thu 12/20/07 Wed 1/16/08 JPMC 5 days
Thu 1/17/08 Wed 1/23/08 Implementation Mgr
0 days Wed 1/23/08 Wed 1/23/08
0% 0% 0% 0%
Resources ID Name
0%
Group Max Units Peak Units
1 Imp Mgr
100%
2 Imp Coord.
100%
0% 0%
3 Client 4 Technical Conslt
100% 100%
1,600% 0%
5 Training 6 Sales 7 Compliance
100% 100% 100%
100% 0% 100%
8 Credit 9 JPMC
100% 100%
100% 100%
10 JPMC Vend Mgmt 11 IC
100% 100%
0% 0%
12 RIM 13 Imp Mgr/IC 14 Legal
100% 100% 100%
0% 0% 0%
15 JPMC Legal 16 Technical Operations
100% 100%
0% 0%
17 JPMC Technical Operations 18 JPMC Technical
100% 100%
0% 100%
19 JPMC Vendor Mgmt 20 Impl Coord 21 Imp Coord
100% 100% 100%
0% 0% 0%
22 Vendor Mgmt 23 RM
100% 100%
200% 0%
24 JPMC Commercial Operations 25 JPMC Commerical Operations
100% 100%
100% 0%
26 JPMC Commercial Operation 27 EDS 28 FDR
100% 100% 100%
0% 100% 100%
29 Clinet 30 Technical Consultant
100% 100%
0% 100%
31 Trainer 32 JPMC Client Relations 33 Implementation Mgr
100% 100% 100%
100% 100% 700%
34 Regional Implementation Mgr 35 Implementation Coordinator
100% 100%
100% 400%
36 Implemenation Coordinator 37 Implemen
100% 100%
100% 0%
38 Implementatin Coordinator 39 IM 40 SPPC Program Mgr
100% 100% 100%
0% 0% 0%
41 CC IM 42 CC Training
100% 100%
0% 0%
43 CC Trainer
100%
0%
Assignments Task ID Task Name
Resource Name Work
4
PAF and pricing Sales received by Sales
5
Assign members of JPMC Implementation Team
6
Start
Finish
% Work Complete
0 hrs
Mon 6/4/07
Mon 6/4/07
0%
Regional Implementation Mgr
16 hrs
Mon 6/4/07
Tue 6/5/07
0%
Setup company information in CustTrax
Implementation Coordinator
16 hrs
Tue 6/12/07 Wed 6/13/07
0%
7
IM adds project to Implementation Report
Implementation Mgr
8 hrs
Wed 6/6/07
Wed 6/6/07
0%
8
Determine if Technical Consultant is needed
Implementation Mgr
8 hrs Mon 6/25/07 Mon 6/25/07
0%
10
Receive fully JPMC Legal executed contract
0 hrs
Mon 6/4/07
Mon 6/4/07
0%
Receive fully Client executed contract Receive final Credit credit approval Receive final Compliance credit approval
0 hrs
Mon 6/4/07
Mon 6/4/07
0%
40 hrs
Mon 6/4/07
Fri 6/8/07
0%
40 hrs
Mon 6/4/07
Fri 6/8/07
0%
12
Obtain final client sign-off on Client program set-up
16 hrs
Tue 9/25/07
Thu 9/27/07
0%
12
Obtain final client Implementation sign-off on Mgr program set-up
16 hrs
Tue 9/25/07
Thu 9/27/07
0%
15
Schedule internal Implementation JPMC (CCS) Mgr team meeting
8 hrs
Wed 6/6/07
Wed 6/6/07
0%
16 hrs
Thu 6/7/07
Fri 6/8/07
0%
8 hrs Mon 6/11/07 Mon 6/11/07
0%
10 11 11
16 18 20 21
Conduct internal team meeting Client introductory call Schedule Discovery Meeting Send agenda
Implementation Mgr Implementation Mgr Implementation Mgr Implementation
24 hrs
Tue 6/12/07
Thu 6/14/07
0%
8 hrs
Fri 6/15/07
Fri 6/15/07
0%
21
Send agenda
23
Commercial Card Implementation program Mgr overview
24
25
26
27
28
29
30
32
Identify members of client Implementation Team Begin documenting PAF/CSW Document findings from Discovery Meeting Review and distribute Discovery Meeting minutes Create initial customized Project Plan to reflect target dates Send implementation resource documents for review
8 hrs
Fri 6/15/07
Fri 6/15/07
0%
8 hrs
Fri 6/15/07
Fri 6/15/07
0%
8 hrs
Mon 6/4/07
Mon 6/4/07
0%
Implementation Coordinator
16 hrs Mon 6/18/07
Tue 6/19/07
0%
Implementation Coordinator
12 hrs Mon 6/18/07
Tue 6/19/07
0%
Tue 6/19/07
Tue 6/19/07
0%
Implementation Coordinator
16 hrs Wed 6/20/07
Thu 6/21/07
0%
Implementation Mgr
16 hrs Mon 6/18/07
Tue 6/19/07
0%
64 hrs Mon 6/18/07 Wed 6/27/07
0%
24 hrs Mon 6/18/07 Wed 6/20/07
0%
Mgr
Client
Implementation Mgr
Define Program Goals, estimated Client number of cards and annual spend Schedule Implementation Implementation Mgr Meeting
4 hrs
33
Set agenda for Implementation Meeting
Implementation Mgr
8 hrs
Thu 6/21/07
Thu 6/21/07
0%
34
Prepare PaymentNet demo site
Implementation Mgr
8 hrs
Thu 6/21/07
Thu 6/21/07
0%
35
Conduct Implementation Meeting
Implementation Mgr
8 hrs
Fri 6/22/07
Fri 6/22/07
0%
36
Schedule weekly Implementation status conference Mgr calls
8 hrs Mon 6/25/07 Mon 6/25/07
0%
37
Document the findings of the Implementation Meeting
Implementation Mgr
38
Debrief with internal implementation team
Implementation Mgr
43
Determine cycle date
Client
40 hrs Mon 6/25/07
Fri 6/29/07
0%
Client
40 hrs Mon 6/25/07
Fri 6/29/07
0%
Client
40 hrs Mon 6/25/07
Fri 6/29/07
0%
44 45
Determine payment method Determine card delivery method
16 hrs Mon 6/25/07
Tue 6/26/07
0%
8 hrs Wed 6/27/07 Wed 6/27/07
0%
46
46
48
49
50
51 52 53 54 56
57
58
59
61
62 63
65
66
67 68
Address/introduce secure data export requirements Address/introduce secure data export requirements Complete CustTrax, assign company number EDS set up tables 84 & 85 (company information) EDS set up table 69 in EDS (if Special Handling) Review cardholder auth parms Complete CAP worksheet Provide Cheat Sheet for Data Entry Determine liability Provide name and statement address for central bill(s) Retrieve Central Bill account number in CustTrax Set up Central Bill in EDS (N screen) Provide Central Bill information back to client Determine if custom MCC groups are needed Client submits custom MCC group(s) Set up custom MCC in EDS Submit PaymentNet schema request form Notification of completion of PaymentNet site setup Verify site set up, complete QC on set up Create PA login Determine card
Client
20 hrs Mon 6/25/07 Wed 6/27/07
0%
Implementation Mgr
20 hrs Mon 6/25/07 Wed 6/27/07
0%
Implementation Coordinator
40 hrs Wed 6/27/07
Tue 7/3/07
0%
Implementation Coordinator
40 hrs Wed 6/27/07
Tue 7/3/07
0%
Implementation Coordinator
40 hrs Wed 6/27/07
Tue 7/3/07
0%
8 hrs Wed 6/27/07 Wed 6/27/07
0%
Implementation Coordinator Implementation Coordinator
40 hrs
Tue 9/18/07 Mon 9/24/07
0%
Implementation Coordinator
16 hrs
Tue 9/25/07 Wed 9/26/07
0%
8 hrs Wed 6/27/07 Wed 6/27/07
0%
Implemenation Coordinator Client
40 hrs
Thu 6/28/07
Wed 7/4/07
0%
Implementation Coordinator
8 hrs
Thu 7/5/07
Thu 7/5/07
0%
Implementation Coordinator
8 hrs
Fri 7/6/07
Fri 7/6/07
0%
Implementation Coordinator
8 hrs
Mon 7/9/07
Mon 7/9/07
0%
Client
40 hrs Mon 6/25/07
Fri 6/29/07
0%
Client
80 hrs
Mon 7/2/07
Fri 7/13/07
0%
Implementation Coordinator
40 hrs Mon 7/16/07
Fri 7/20/07
0%
Implementation Coordinator
8 hrs
Wed 7/4/07
Wed 7/4/07
0%
JPMC Technical
16 hrs
Thu 7/5/07
Fri 7/6/07
0%
Implementation Mgr
16 hrs
Mon 7/9/07
Tue 7/10/07
0%
Implementation Mgr
16 hrs Wed 7/11/07
Thu 7/12/07
0%
70
72
73
design (custom, logo, or generic) Submit card design specifications Submit specifications for proof
Client
24 hrs Mon 6/25/07 Wed 6/27/07
0%
Client
24 hrs
Thu 6/28/07
Mon 7/2/07
0%
Implementation Mgr
8 hrs
Tue 7/3/07
Tue 7/3/07
0%
Implementation Mgr
80 hrs
Wed 7/4/07
Tue 7/17/07
0%
80 hrs
Wed 7/4/07
Tue 7/17/07
0%
8 hrs Wed 7/18/07 Wed 7/18/07
0%
74
Receive proof
74
Receive proof Vendor Mgmt Submit proof to client for Vendor Mgmt approval Sign off on proof Client
75 76 77
Confirm Vendor Mgmt has received proof approval
78
Assign institution Vendor Mgmt ID / source code
79 80 82
83
Complete custom plastic Confirm stock availability Submit card design specifications Submit specifications for proof
Implementation Mgr
8 hrs Mon 7/23/07 Mon 7/23/07
0%
240 hrs
Tue 7/31/07 Mon 9/10/07
0%
Implementation Mgr
40 hrs
Tue 9/11/07 Mon 9/17/07
0%
Client
24 hrs
Thu 6/28/07
Mon 7/2/07
0%
Implementation Mgr
8 hrs
Tue 7/3/07
Tue 7/3/07
0%
Implementation Mgr
80 hrs
Wed 7/4/07
Tue 7/17/07
0%
80 hrs
Wed 7/4/07
Tue 7/17/07
0%
8 hrs Wed 7/18/07 Wed 7/18/07
0%
Vendor Mgmt
Receive proof Vendor Mgmt Submit proof to client for Vendor Mgmt approval Sign off on proof Client
88
0%
0%
84
87
Fri 7/20/07
Tue 7/24/07 Mon 7/30/07
Receive proof
86
Thu 7/19/07
40 hrs
84
85
16 hrs
Confirm Vendor Mgmt has Implementation received proof Mgr approval Assign institution Vendor Mgmt ID / source code
16 hrs
Fri 7/20/07
0%
8 hrs Mon 7/23/07 Mon 7/23/07
0%
40 hrs
Thu 7/19/07
Tue 7/24/07 Mon 7/30/07
0%
90
Preliminary set up Implementation of PaymentNet Mgr screens
24 hrs
Fri 7/13/07
Tue 7/17/07
0%
92
Design account code structure for Client PaymentNet
80 hrs Mon 6/25/07
Fri 7/6/07
0%
92
Design account Implementation code structure for Mgr PaymentNet
80 hrs Mon 6/25/07
Fri 7/6/07
0%
93
Prepare accounting code import file (ACTT Import)
94
Import accounting code file (ACTT
Client
160 hrs
Mon 7/9/07
Fri 8/3/07
0%
Client
24 hrs
Mon 8/6/07
Wed 8/8/07
0%
96
96
97
98
100
101
102
104
104
106
107
108
109
110
111
112
Import) into PaymentNet Design hierarchy access structure Client 120 hrs Mon 6/25/07 for PaymentNet Design hierarchy Implementation access structure 120 hrs Mon 6/25/07 Mgr for PaymentNet
Fri 7/13/07
0%
Fri 7/13/07
0%
80 hrs Mon 7/16/07
Fri 7/27/07
0%
24 hrs Mon 7/30/07
Wed 8/1/07
0%
400 hrs Mon 6/25/07
Fri 8/31/07
0%
Client
80 hrs Mon 6/25/07
Fri 7/6/07
0%
Client
80 hrs
Fri 6/22/07
Thu 7/5/07
0%
Client
24 hrs
Mon 9/3/07
Wed 9/5/07
0%
Implementation Mgr
24 hrs
Mon 9/3/07
Wed 9/5/07
0%
8 hrs Mon 10/8/07
Tue 10/9/07
0%
Thu 9/6/07 Wed 9/19/07
0%
Prepare hierarchy import file (HIER Client Import) Import hierarchy file (HIER Client Import) into PaymentNet Select security data for card Client activation Select secure method to submit cardholder files to JPMC Select PaymentNet user id format Determine Cardholder application method Determine Cardholder application method QC on CAP, SHC, and all EDS tables Prepare spreadsheet list of cardholders and important data Prepare secure file with cardholder spreadsheet Submit cardholder applications / spreadsheet
Implementation Coordinator
Client
80 hrs
Client
8 hrs
Thu 9/20/07
Thu 9/20/07
0%
Client
4 hrs
Tue 9/25/07
Tue 9/25/07
0%
8 hrs
Tue 9/25/07 Wed 9/26/07
0%
Notify Customer Service regarding Implementation incoming apps (if Coordinator greater than 250 cards) Update CustTrax for Customer Service; include any important notes Update CustTrax for Customer Service, add any important notes
Implementation Coordinator
8 hrs Wed 9/26/07
Thu 9/27/07
0%
Implementation Coordinator
8 hrs
Mon 6/4/07
0%
Mon 6/4/07
113
114
QC / Review cardholder application spreadsheet Submit NBA "Heads Up" notification (request card numbers in notes)
115
Prepare NBA
116
Submit NBA
117
Run "batch doctor" on NBA
118
119
120 121 122 122 122 123 124 125
126
127 129 130 131
132
133
Make changes to NBA (if necessary) Separate records needing manual processing, submit to new accounts Submit NBA "Real Deal" notice to EDS Confirm "Real Deal" date Process NBA and print cards
Implementation Mgr
Implementation Coordinator Implementation Coordinator Implementation Coordinator JPMC Commercial Operations
48 hrs
Tue 9/25/07 Wed 10/3/07
0%
4 hrs Wed 10/3/07 Wed 10/3/07
0%
16 hrs
Thu 10/4/07
Fri 10/5/07
0%
4 hrs Mon 10/8/07 Mon 10/8/07
0%
16 hrs
Mon 6/4/07
Tue 6/5/07
0%
Client
8 hrs
Wed 6/6/07
Wed 6/6/07
0%
Implementation Coordinator
4 hrs
Thu 6/7/07
Thu 6/7/07
0%
2 hrs
Thu 6/7/07
Thu 6/7/07
0%
2 hrs
Thu 6/7/07
Thu 6/7/07
0%
JPMC Commercial Operations Implementation Coordinator EDS
16 hrs
Fri 6/8/07 Mon 6/11/07
0%
Process NBA and FDR print cards
16 hrs
Fri 6/8/07 Mon 6/11/07
0%
16 hrs
Fri 6/8/07 Mon 6/11/07
0%
Process NBA and print cards Spot check records created, confirm SHC Mail cards Screen Scrape for MCC's (if multiple used)
JPMC Implementation Coordinator
8 hrs
Tue 6/12/07
0%
JPMC
4 hrs Wed 6/13/07 Wed 6/13/07
0%
Implementation Coordinator
8 hrs Wed 6/13/07
Thu 6/14/07
0%
Implementation Coordinator
8 hrs
Fri 6/15/07
0%
Implementation Coordinator
40 hrs Wed 6/13/07 Wed 6/20/07
0%
Prepare CRM demo site
Implementation Mgr
16 hrs
Thu 9/6/07
Fri 9/7/07
0%
Prepare Excel CRM template Conduct CRM demo and review CRM template Complete and submit CRM template in Excel Set up CRM template in system
Implementation Mgr
16 hrs Mon 9/10/07
Tue 9/11/07
0%
Implementation Mgr
16 hrs Wed 9/12/07
Thu 9/13/07
0%
Client
40 hrs
Fri 9/14/07
Thu 9/20/07
0%
Implementation Mgr
24 hrs
Fri 9/21/07
Tue 9/25/07
0%
Screen Scrape for Auth Parms (Individual Liability) Receipt of cards by client
Tue 6/12/07
Thu 6/14/07
134
135
136
137
138
Prepare and submit CRM approver import file Load CRM approver import file Run test application in system with client Notify Customer Service regarding incoming apps (if greater than 250 cards) Update CustTrax for Customer Service; include any important notes
Client
40 hrs Wed 9/26/07
Tue 10/2/07
0%
Implementation Mgr
16 hrs Wed 10/3/07
Thu 10/4/07
0%
Implementation Mgr
24 hrs
Tue 10/9/07
0%
Implementation Coordinator
8 hrs Wed 10/10/07 Wed 10/10/07
0%
Implementation Coordinator
8 hrs Thu 10/11/07 Thu 10/11/07
0%
Implementation Mgr
8 hrs
Fri 10/12/07
Fri 10/12/07
0%
0 hrs
Fri 10/12/07
Fri 10/12/07
0%
80 hrs Mon 10/15/07
Fri 10/26/07
0%
139
Provide client sample CRM instructions
140
Cardholders begin completing Client applications
141
143
143
144
145
147
148
Receipt of cards Client by cardholders Determine if account code defaults per MCC Client will be used at hierarchy and/or card level Determine if account code defaults per MCC will be used at hierarchy and/or card level Prepare MCC Accounting Code import file (MCCI Import and/or MCHI Import) (if necessary) Import MCC Accounting Code file into PaymentNet Identify any merchant enrollment requirements (if necessary) Coordinate merchant enrollment with Chase Merchant Services (if necessary) Notify merchants
Fri 10/5/07
40 hrs
Mon 7/9/07
Fri 7/13/07
0%
Implementation Mgr
40 hrs
Mon 7/9/07
Fri 7/13/07
0%
Client
80 hrs
Mon 8/6/07
Fri 8/17/07
0%
Client
48 hrs Mon 8/20/07 Mon 8/27/07
0%
Client
24 hrs Mon 6/25/07 Wed 6/27/07
0%
JPMC
480 hrs
Thu 6/28/07 Wed 9/19/07
0%
149
of new program (if necessary) Prepare cardholder profile import file (USEI Import) Import cardholder profile file into PaymentNet Prepare cardholder hierarchy import file (EMPL Import) Import cardholder hierarchy file into PaymentNet Identify noncardholders that require PaymentNet access
Client
480 hrs Mon 6/25/07
Fri 9/14/07
0%
Implementation Mgr
24 hrs
Fri 7/13/07
Tue 7/17/07
0%
Client
24 hrs Wed 7/18/07
Fri 7/20/07
0%
Implementation Mgr
24 hrs
Thu 8/2/07
Mon 8/6/07
0%
Client
24 hrs
Tue 8/7/07
Thu 8/9/07
0%
Client
24 hrs Wed 7/18/07
Fri 7/20/07
0%
156
Prepare noncardholder import Client file (NCHI Import)
24 hrs Mon 7/23/07 Wed 7/25/07
0%
157
Import noncardholder file Client into PaymentNet
24 hrs
0%
159
Review existing mappers and select generic, flex or custom
40 hrs Mon 6/25/07
Fri 6/29/07
0%
161
Submit sample accounting codes Client for purposes of test file
40 hrs
Mon 7/9/07
Fri 7/13/07
0%
162
If flex mapper, select & set up fields
Client
16 hrs Mon 7/16/07
Tue 7/17/07
0%
162
If flex mapper, select & set up fields
Implementation Mgr
16 hrs Mon 7/16/07
Tue 7/17/07
0%
163
Prepare test file Implementation for generic or flex Mgr mapper
40 hrs Wed 7/18/07
Tue 7/24/07
0%
164
Perform testing on the mapper test file
40 hrs Wed 7/25/07
Tue 7/31/07
0%
151
152
153
154
155
165 166
168
169
Provide feedback on testing results Deploy mapper to client PaymentNet site Identify fields needed for Mapper Design custom mapper specification document Request for
Client
Client Client
Thu 7/26/07 Mon 7/30/07
8 hrs
Wed 8/1/07
Wed 8/1/07
0%
Implementation Mgr
24 hrs
Thu 8/2/07
Mon 8/6/07
0%
Client
24 hrs
Mon 7/2/07
Wed 7/4/07
0%
Technical Consultant
40 hrs
Thu 7/5/07 Wed 7/11/07
0%
Technical Consultant
8 hrs
171
Obtain technical specs and verify timing and pricing
Technical Consultant
171
Obtain technical specs and verify timing and pricing
170
172
173
174
175
176
177
179
180
181
182
183
184
185
186
custom mapper specification estimate
Sign-off on custom mapper spec for programming Program custom mapper and generate test file Perform testing on the custom mapper test file
Thu 7/12/07
0%
16 hrs
Fri 7/13/07 Mon 7/16/07
0%
Implementation Mgr
16 hrs
Fri 7/13/07 Mon 7/16/07
0%
Client
16 hrs
Tue 7/17/07 Wed 7/18/07
0%
240 hrs
Thu 7/19/07 Wed 8/29/07
0%
Thu 8/30/07
Wed 9/5/07
0%
Thu 9/6/07 Wed 9/12/07
0%
Technical Consultant
Thu 7/12/07
Client
40 hrs
Technical Consultant
40 hrs
Client
16 hrs
Fri 9/14/07
0%
Technical Consultant
24 hrs Mon 9/17/07 Wed 9/19/07
0%
Client
16 hrs
Tue 10/2/07 Wed 10/3/07
0%
Client
16 hrs
Tue 10/2/07 Wed 10/3/07
0%
Client
16 hrs
Tue 10/2/07 Wed 10/3/07
0%
Client
16 hrs
Tue 10/2/07 Wed 10/3/07
0%
Client
16 hrs
Tue 10/2/07 Wed 10/3/07
0%
Client
16 hrs
Tue 10/2/07 Wed 10/3/07
0%
Client
16 hrs
Tue 10/2/07 Wed 10/3/07
0%
Complete Default Screen View Client configurations
16 hrs
Tue 10/2/07 Wed 10/3/07
0%
IF NECESSARY, make programming corrections and re-test Sign-off on custom mapper programming Deploy custom mapper to PaymentNet site Complete General Information Setup screen configuration Design and setup PaymentNet Welcome Screen Complete Accounting Code Setup screen configuration Complete Billing Cyle screen configuration Complete Accounting Cycle screen configuration Complete Approval level / E-mail screen configuration Input custom email message on Edit E-mail Message screen (if necessary)
Thu 9/13/07
187
188
189
192
192
193
194
195
196
198 199
200
201
202
204
205
Complete Merchant Classification Setup screen configuration Select reports on Report Setup screen configuration Complete Transaction Edit / Viewable screen configuration Schedule date and location for Program Administrator training
Client
16 hrs
Tue 10/2/07 Wed 10/3/07
0%
Client
16 hrs
Tue 10/2/07 Wed 10/3/07
0%
Client
16 hrs
Tue 10/2/07 Wed 10/3/07
0%
Implementation Mgr
80 hrs Mon 8/27/07
Fri 9/7/07
0%
80 hrs Mon 8/27/07
Fri 9/7/07
0%
Implementation Mgr
24 hrs Mon 9/10/07 Wed 9/12/07
0%
Implementation Mgr
16 hrs
Thu 9/13/07
Fri 9/14/07
0%
Client
16 hrs Mon 9/17/07
Tue 9/18/07
0%
Trainer
40 hrs Wed 9/19/07
Tue 9/25/07
0%
Client
24 hrs Mon 9/10/07 Wed 9/12/07
0%
Schedule date and location for Program Client Administrator training Fill out PaymentNet Training Request Form Send Welcome Packet to SLC visitor (if applicable) Attend Program Administrator level training Deliver PaymentNet documentation to Program Administrator Select cardholder training methods Set up tracking of Learning Website (if necessary) Select / develop / customize cardholder training materials Schedule cardholder training Conduct cardholder training Create / Review program "Policies and Procedures" Customize, finalize forms, documents, memos, etc. for program rollout
Training
8 hrs
Thu 9/13/07
Thu 9/13/07
0%
Client
40 hrs
Fri 9/14/07
Thu 9/20/07
0%
Client
16 hrs
Fri 9/21/07 Mon 9/24/07
0%
Client
40 hrs
Tue 9/25/07 Mon 10/1/07
0%
Client
Client
240 hrs Mon 6/25/07
80 hrs
Mon 8/6/07
Fri 8/3/07
0%
Fri 8/17/07
0%
207
208
209
210
211
212
214
Assign ongoing client relationship management team Close first month accounting cycle with mapper Prepare Transition Document Conduct internal program review for transition Schedule transition meeting with Client Conduct transition meeting with client Change Status on Imp report to "complete"
JPMC Client Relations
Fri 6/29/07
0%
Implementation 176 hrs Mon 10/29/07 Tue 11/27/07 Mgr
0%
Implementation Mgr
40 hrs Wed 11/28/07
Tue 12/4/07
0%
Implementation Mgr
40 hrs Wed 12/5/07 Tue 12/11/07
0%
Implementation Mgr
24 hrs Wed 12/12/07
Fri 12/14/07
0%
Implementation Mgr
8 hrs Mon 12/17/07 Mon 12/17/07
0%
Implementation Mgr
16 hrs Tue 12/18/07 Wed 12/19/07
0%
160 hrs Thu 12/20/07 Wed 1/16/08
0%
215
Send customer survey
JPMC
216
Conduct a debriefing internal educational meeting
Implementation Mgr
40 hrs Mon 6/25/07
40 hrs
Microsoft Home Page Microsoft Project Home Page
Thu 1/17/08 Wed 1/23/08
0%
Tasks ID Task Name Duration Start Finish Resource Names 1 Start 0 days Mon 6/4/07 Mon 6/4/07 Implementation Plan 2 168 days Mon 6/4/07 Wed 1/23/08 for NY MTA 3 Project Assignment 16 days Mon 6/4/07 Mon 6/25/07 PAF and pricing 4 0 days Mon 6/4/07 Mon 6/4/07 Sales received by Sales Assign members of JPMC Regional Implementation 5 2 days Mon 6/4/07 Tue 6/5/07 Implementation Mgr Team Setup company Implementation 6 information in 2 days Tue 6/12/07 Wed 6/13/07 Coordinator CustTrax IM adds project to 7 Implementation 1 day Wed 6/6/07 Wed 6/6/07 Implementation Mgr Report Determine if Technical 8 1 day Mon 6/25/07 Mon 6/25/07 Implementation Mgr Consultant is needed 9 Signed Contract 83.5 days Mon 6/4/07 Thu 9/27/07 Receive fully 10 0 days Mon 6/4/07 Mon 6/4/07 JPMC Legal,Client executed contract Receive final credit 11 5 days Mon 6/4/07 Fri 6/8/07 Credit,Compliance approval Obtain final client Client,Implementation 12 sign-off on program 2 days Tue 9/25/07 Thu 9/27/07 Mgr set-up 13 Program Assessment 18 days Mon 6/4/07 Wed 6/27/07 Internal Team 14 3 days Wed 6/6/07 Fri 6/8/07 Meeting Schedule internal 15 JPMC (CCS) team 1 day Wed 6/6/07 Wed 6/6/07 Implementation Mgr meeting Conduct internal 16 2 days Thu 6/7/07 Fri 6/8/07 Implementation Mgr team meeting Client 17 1 day Mon 6/11/07 Mon 6/11/07 Introductory Call Client 18 1 day Mon 6/11/07 Mon 6/11/07 Implementation Mgr introductory call Client Discovery Meeting 19 4 days Tue 6/12/07 Fri 6/15/07
% Complete 0% 0% 0% 0%
0%
0%
0%
0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
0%
19
20 21 22
23
24
25 26
27
28
29
30
31
32
33
34
35
36
37
38
(Preliminary Meeting) Schedule Discovery Meeting Send agenda Conduct Discovery Meeting Commercial Card program overview Identify members of client Implementation Team Begin documenting PAF/CSW Document findings from Discovery Meeting Review and distribute Discovery Meeting minutes Create initial customized Project Plan to reflect target dates Send implementation resource documents for review Define Program Goals, estimated number of cards and annual spend Client Implementation Meeting (detailed planning meeting) Schedule Implementation Meeting Set agenda for Implementation Meeting Prepare PaymentNet demo site Conduct Implementation Meeting Schedule weekly status conference calls Document the findings of the Implementation Meeting Debrief with internal
4 days
Tue 6/12/07
Fri 6/15/07
0%
3 days
Tue 6/12/07
Thu 6/14/07 Implementation Mgr
0%
1 day
Fri 6/15/07
Fri 6/15/07 Implementation Mgr
0%
1 day
Fri 6/15/07
Fri 6/15/07
0%
1 day
Fri 6/15/07
Fri 6/15/07 Implementation Mgr
0%
1 day
Mon 6/4/07
Mon 6/4/07 Client
0%
2 days Mon 6/18/07
Tue 6/19/07
Implementation Coordinator
0%
1.5 days Mon 6/18/07
Tue 6/19/07
Implementation Coordinator
0%
0.5 days
Tue 6/19/07 Implementation Mgr
Tue 6/19/07
Implementation Coordinator
2 days Wed 6/20/07
Thu 6/21/07
2 days Mon 6/18/07
Tue 6/19/07 Implementation Mgr
0%
0%
0%
8 days Mon 6/18/07 Wed 6/27/07 Client
0%
8 days Mon 6/18/07 Wed 6/27/07
0%
3 days Mon 6/18/07 Wed 6/20/07 Implementation Mgr
0%
1 day
Thu 6/21/07
Thu 6/21/07 Implementation Mgr
0%
1 day
Thu 6/21/07
Thu 6/21/07 Implementation Mgr
0%
1 day
Fri 6/22/07
Fri 6/22/07 Implementation Mgr
0%
1 day Mon 6/25/07 Mon 6/25/07 Implementation Mgr
0%
2 days Mon 6/25/07
Tue 6/26/07 Implementation Mgr
0%
1 day Wed 6/27/07 Wed 6/27/07 Implementation Mgr
0%
38
39
40
41 42 43
implementation team Program Implementation for Commercial Card Weekly Meetings (IC: Add Recurring Weekly Mtgs) Add weekly meetings here Commercial Card Program Implementation Determine cycle date
1 day Wed 6/27/07 Wed 6/27/07 Implementation Mgr
105 days
Fri 10/26/07
0%
1 day Mon 6/25/07 Mon 6/25/07
0%
1 day Mon 6/25/07 Mon 6/25/07
0%
105 days
Mon 6/4/07
0%
Mon 6/4/07
Fri 10/26/07
0%
5 days Mon 6/25/07
Fri 6/29/07 Client
0%
44
Determine payment method
5 days Mon 6/25/07
Fri 6/29/07 Client
0%
45
Determine card delivery method
5 days Mon 6/25/07
Fri 6/29/07 Client
0%
46 47
48
49
50
51 52 53 54
Address/introduce secure data export requirements JPMC Internal System Setup Complete CustTrax, assign company number EDS set up tables 84 & 85 (company information) EDS set up table 69 in EDS (if Special Handling) Review cardholder auth parms Complete CAP worksheet Provide Cheat Sheet for Data Entry Determine liability
2.5 days Mon 6/25/07 Wed 6/27/07
Client,Implementation Mgr
68 days Mon 6/25/07 Wed 9/26/07
0% 0%
5 days Wed 6/27/07
Tue 7/3/07
Implementation Coordinator
0%
5 days Wed 6/27/07
Tue 7/3/07
Implementation Coordinator
0%
5 days Wed 6/27/07
Tue 7/3/07
Implementation Coordinator
0%
1 day Wed 6/27/07 Wed 6/27/07
Implementation Coordinator
0%
5 days
Tue 9/18/07 Mon 9/24/07
Implementation Coordinator
0%
2 days
Tue 9/25/07 Wed 9/26/07
Implementation Coordinator
0%
1 day Wed 6/27/07 Wed 6/27/07
Implemenation Coordinator
0%
55
Set up Central Bill
8 days
Thu 6/28/07
Mon 7/9/07
0%
56
Provide name and statement address for central bill(s)
5 days
Thu 6/28/07
Wed 7/4/07 Client
0%
1 day
Thu 7/5/07
Thu 7/5/07
Implementation Coordinator
0%
1 day
Fri 7/6/07
Fri 7/6/07
Implementation Coordinator
0%
57
58
Retrieve Central Bill account number in CustTrax Set up Central Bill in EDS (N screen)
59
60
61
Provide Central Bill information back to client Set up Table 83 in EDS (if custom MCC groups) Determine if custom MCC groups are needed
62
Client submits custom MCC group(s)
63
Set up custom MCC in EDS
64
65
66
67 68 69 70 71 72
Set up PaymentNet schema Submit PaymentNet schema request form Notification of completion of PaymentNet site setup Verify site set up, complete QC on set up Create PA login Card Design Determine card design (custom, logo, or generic) Custom Card Design Submit card design specifications
1 day
Mon 7/9/07
20 days Mon 6/25/07
Fri 7/20/07
0%
Fri 6/29/07 Client
0%
Fri 7/13/07 Client
0%
5 days Mon 6/25/07
10 days
Mon 7/2/07
5 days Mon 7/16/07
1 day
Wed 7/4/07
Wed 7/4/07
2 days
Thu 7/5/07
2 days
Mon 7/9/07
Tue 7/10/07 Implementation Mgr
0%
2 days Wed 7/11/07
Thu 7/12/07 Implementation Mgr
0%
Implementation Coordinator
Fri 7/6/07 JPMC Technical
58 days
0%
0%
0%
3 days Mon 6/25/07 Wed 6/27/07 Client
0%
Thu 6/28/07 Mon 9/17/07
0%
3 days
Thu 6/28/07
0%
74
Receive proof
10 days
Wed 7/4/07
75
Submit proof to client for approval
76
Sign off on proof
Complete custom plastic
0%
61 days Mon 6/25/07 Mon 9/17/07
Tue 7/3/07
79
0%
Thu 7/12/07
1 day
78
Implementation Coordinator
Wed 7/4/07
Submit specifications for proof
77
Fri 7/20/07
0%
7 days
73
Confirm Vendor Mgmt has received proof approval Assign institution ID / source code
Implementation Coordinator
Mon 7/9/07
Mon 7/2/07 Client
Tue 7/3/07 Implementation Mgr Tue 7/17/07
Implementation Mgr,Vendor Mgmt
1 day Wed 7/18/07 Wed 7/18/07 Vendor Mgmt 2 days
Thu 7/19/07
Fri 7/20/07 Client
1 day Mon 7/23/07 Mon 7/23/07 Implementation Mgr
0% 0% 0% 0%
0%
5 days
Tue 7/24/07 Mon 7/30/07 Vendor Mgmt
0%
30 days
Tue 7/31/07 Mon 9/10/07 Vendor Mgmt
0%
80 81
Confirm stock availability Logo Card Design
5 days 23 days
Tue 9/11/07 Mon 9/17/07 Implementation Mgr
0%
Thu 6/28/07 Mon 7/30/07
0% 0%
82
Submit card design specifications
3 days
Thu 6/28/07
83
Submit specifications for proof
1 day
Tue 7/3/07
84
Receive proof
10 days
Wed 7/4/07
85
Submit proof to client for approval
86
Sign off on proof
87
Confirm Vendor Mgmt has received proof approval
88
Assign institution ID / source code
89
90
91
PaymentNet Set Up Preliminary set up of PaymentNet screens PaymentNet Accounting Codes
Mon 7/2/07 Client
Tue 7/3/07 Implementation Mgr Tue 7/17/07
Implementation Mgr,Vendor Mgmt
1 day Wed 7/18/07 Wed 7/18/07 Vendor Mgmt 2 days
Thu 7/19/07
Fri 7/20/07 Client
1 day Mon 7/23/07 Mon 7/23/07 Implementation Mgr
5 days
Tue 7/24/07 Mon 7/30/07 Vendor Mgmt
33 days Mon 6/25/07
0% 0% 0% 0%
0%
0%
Wed 8/8/07
0%
Tue 7/17/07 Implementation Mgr
0%
33 days Mon 6/25/07
Wed 8/8/07
0%
3 days
Fri 7/13/07
92
Design account code structure for PaymentNet
10 days Mon 6/25/07
Fri 7/6/07
93
Prepare accounting code import file (ACTT Import)
20 days
Mon 7/9/07
Fri 8/3/07 Client
0%
94
Import accounting code file (ACTT Import) into PaymentNet
3 days
Mon 8/6/07
Wed 8/8/07 Client
0%
28 days Mon 6/25/07
Wed 8/1/07
0%
96
Design hierarchy access structure for PaymentNet
15 days Mon 6/25/07
Fri 7/13/07
97
Prepare hierarchy import file (HIER Import)
10 days Mon 7/16/07
Fri 7/27/07 Client
0%
3 days Mon 7/30/07
Wed 8/1/07 Client
0%
95
98
PaymentNet Hierarchy
Import hierarchy file (HIER Import)
Client,Implementation Mgr
Client,Implementation Mgr
0%
0%
into PaymentNet 99
Cardholder Data Preparation
100
Select security data for card activation
Fri 8/31/07
0%
50 days Mon 6/25/07
Fri 8/31/07 Client
0%
101
Select secure method to submit cardholder files to JPMC
10 days Mon 6/25/07
Fri 7/6/07 Client
0%
102
Select PaymentNet user id format
10 days
Fri 6/22/07
Thu 7/5/07 Client
0%
105 days
Mon 6/4/07
Fri 10/26/07
3 days
Mon 9/3/07
Wed 9/5/07
New Batch Add 91.5 days Mon 6/4/07 QC on CAP, SHC, and all 1 day Mon 10/8/07 EDS tables
Tue 10/9/07
103
104 105 106
107
108
109
110
111
112
113
Cardholder Applications and Processing Determine Cardholder application method
Prepare spreadsheet list of cardholders and important data Prepare secure file with cardholder spreadsheet Submit cardholder applications / spreadsheet Notify Customer Service regarding incoming apps (if greater than 250 cards) Update CustTrax for Customer Service; include any important notes Update CustTrax for Customer Service, add any important notes QC / Review cardholder application
51 days
10 days
Fri 6/22/07
Tue 10/9/07
0%
Client,Implementation Mgr
0% 0%
Implementation Coordinator
Thu 9/6/07 Wed 9/19/07 Client
0%
0%
1 day
Thu 9/20/07
Thu 9/20/07 Client
0%
0.5 days
Tue 9/25/07
Tue 9/25/07 Client
0%
1 day
Tue 9/25/07 Wed 9/26/07
Implementation Coordinator
0%
1 day Wed 9/26/07
Thu 9/27/07
Implementation Coordinator
0%
1 day
Mon 6/4/07
Implementation Coordinator
0%
6 days
Mon 6/4/07
Tue 9/25/07 Wed 10/3/07 Implementation Mgr
0%
spreadsheet
114
Submit NBA "Heads Up" notification (request card numbers in notes)
115
Prepare NBA
116
Submit NBA
117
Run "batch doctor" on NBA
118
119
120 121 122
123
Implementation Coordinator
0%
0.5 days Mon 10/8/07 Mon 10/8/07
Implementation Coordinator
0%
JPMC Commercial Operations
0%
Thu 10/4/07
Make changes to NBA (if necessary)
1 day
Wed 6/6/07
Separate records needing manual processing, submit to new accounts
0.5 days
Thu 6/7/07
Thu 6/7/07
Implementation Coordinator
0%
Thu 6/7/07
Thu 6/7/07
JPMC Commercial Operations
0%
Thu 6/7/07
Thu 6/7/07
Implementation Coordinator
0%
Submit NBA "Real Deal" 0.25 days notice to EDS Confirm "Real 0.25 days Deal" date Process NBA and print cards Spot check records created, confirm SHC
125
Screen Scrape for MCC's (if multiple used)
128
Fri 10/5/07
2 days
Mon 6/4/07
Mail cards
127
0%
2 days
124
126
Implementation Coordinator
0.5 days Wed 10/3/07 Wed 10/3/07
Screen Scrape for Auth Parms (Individual Liability) Receipt of cards by client CRM (Card Request Manager)
2 days
1 day
Tue 6/5/07
Wed 6/6/07 Client
Fri 6/8/07 Mon 6/11/07 EDS,FDR,JPMC
Tue 6/12/07
Tue 6/12/07
Implementation Coordinator
0.5 days Wed 6/13/07 Wed 6/13/07 JPMC
0%
0%
0% 0%
Thu 6/14/07
Implementation Coordinator
0%
Fri 6/15/07
Implementation Coordinator
0%
5 days Wed 6/13/07 Wed 6/20/07
Implementation Coordinator
0%
1 day Wed 6/13/07
1 day
Thu 6/14/07
37 days
Thu 9/6/07
Fri 10/26/07
0%
129
Prepare CRM demo site
2 days
Thu 9/6/07
Fri 9/7/07 Implementation Mgr
0%
130
Prepare Excel CRM template
2 days Mon 9/10/07
Tue 9/11/07 Implementation Mgr
0%
131
Conduct CRM demo and review CRM template
2 days Wed 9/12/07
Thu 9/13/07 Implementation Mgr
0%
132
Complete and submit CRM template in Excel
5 days
Thu 9/20/07 Client
0%
Fri 9/14/07
133
134
135
136
Set up CRM template in system Prepare and submit CRM approver import file Load CRM approver import file Run test application in system with client
3 days
Fri 9/21/07
Tue 9/25/07 Implementation Mgr
0%
5 days Wed 9/26/07
Tue 10/2/07 Client
0%
2 days Wed 10/3/07
Thu 10/4/07 Implementation Mgr
0%
3 days
Tue 10/9/07 Implementation Mgr
0%
Fri 10/5/07
137
Notify Customer Service regarding incoming apps (if greater than 250 cards)
1 day Wed 10/10/07 Wed 10/10/07
Implementation Coordinator
0%
138
Update CustTrax for Customer Service; include any important notes
1 day Thu 10/11/07 Thu 10/11/07
Implementation Coordinator
0%
139
Provide client sample CRM instructions
1 day
Fri 10/12/07
Fri 10/12/07 Implementation Mgr
0%
0 days
Fri 10/12/07
Fri 10/12/07 Client
0%
10 days Mon 10/15/07
Fri 10/26/07 Client
0%
140
141
142
Cardholders begin completing applications Receipt of cards by cardholders Merchant Category Code (MCC) Defaults
36 days
Mon 7/9/07 Mon 8/27/07
0%
143
Determine if account code defaults per MCC will be used at hierarchy and/or card level
5 days
Mon 7/9/07
Fri 7/13/07
144
Prepare MCC Accounting Code import file (MCCI Import and/or MCHI Import) (if necessary)
10 days
Mon 8/6/07
Fri 8/17/07 Client
0%
145
Import MCC Accounting Code file into PaymentNet
6 days Mon 8/20/07 Mon 8/27/07 Client
0%
146
Merchant Set Up
147
Identify any merchant enrollment
Client,Implementation Mgr
63 days Mon 6/25/07 Wed 9/19/07
3 days Mon 6/25/07 Wed 6/27/07 Client
0%
0%
0%
requirements (if necessary)
148
Coordinate merchant enrollment with Chase Merchant Services (if necessary)
60 days
149
Notify merchants of new program (if necessary)
60 days Mon 6/25/07
Fri 9/14/07 Client
0%
20 days
Fri 7/13/07
Thu 8/9/07
0%
151
Prepare cardholder profile import file (USEI Import)
3 days
Fri 7/13/07
152
Import cardholder profile file into PaymentNet
3 days Wed 7/18/07
Fri 7/20/07 Client
0%
153
Prepare cardholder hierarchy import file (EMPL Import)
3 days
Thu 8/2/07
Mon 8/6/07 Implementation Mgr
0%
3 days
Tue 8/7/07
Thu 8/9/07 Client
0%
3 days Wed 7/18/07
Fri 7/20/07 Client
0%
156
Prepare noncardholder import file (NCHI Import)
3 days Mon 7/23/07 Wed 7/25/07 Client
0%
157
Import noncardholder file into PaymentNet
3 days
0%
150
154
155
158
159
160
161
162
163
PaymentNet Import Files
Import cardholder hierarchy file into PaymentNet Identify noncardholders that require PaymentNet access
PaymentNet Mapper Review existing mappers and select generic, flex or custom Generic or Flex Mapper Submit sample accounting codes for purposes of test file If flex mapper, select & set up fields Prepare test file for generic
Thu 6/28/07 Wed 9/19/07 JPMC
Tue 7/17/07 Implementation Mgr
Thu 7/26/07 Mon 7/30/07 Client
63 days Mon 6/25/07 Wed 9/19/07
5 days Mon 6/25/07
0%
0%
0%
Fri 6/29/07 Client
0%
21 days
Mon 7/9/07
Mon 8/6/07
0%
5 days
Mon 7/9/07
Fri 7/13/07 Client
0%
Client,Implementation Mgr
2 days Mon 7/16/07
Tue 7/17/07
5 days Wed 7/18/07
Tue 7/24/07 Implementation Mgr
0%
0%
or flex mapper 164
Perform testing on the mapper test file
165
Provide feedback on testing results
166
Deploy mapper to client PaymentNet site
167
Custom Mapper
5 days Wed 7/25/07
1 day
Wed 8/1/07
3 days
Thu 8/2/07
58 days
168
Identify fields needed for Mapper
3 days
169
Design custom mapper specification document
5 days
170
Request for custom mapper specification estimate
171
Obtain technical specs and verify timing and pricing
2 days
172
Sign-off on custom mapper spec for programming
2 days
173
Program custom mapper and generate test file
30 days
174
175
176
177
Perform testing on the custom mapper test file IF NECESSARY, make programming corrections and re-test Sign-off on custom mapper programming Deploy custom mapper to PaymentNet site Review &
1 day
5 days
5 days
2 days
Tue 7/31/07 Client
0%
Wed 8/1/07 Client
0%
Mon 8/6/07 Implementation Mgr
0%
Mon 7/2/07 Wed 9/19/07
0%
Mon 7/2/07
Wed 7/4/07 Client
0%
Thu 7/5/07 Wed 7/11/07 Technical Consultant
0%
Thu 7/12/07
Thu 7/12/07 Technical Consultant
Technical Fri 7/13/07 Mon 7/16/07 Consultant,Implementation Mgr
0%
0%
Tue 7/17/07 Wed 7/18/07 Client
0%
Thu 7/19/07 Wed 8/29/07 Technical Consultant
0%
Thu 8/30/07
Wed 9/5/07 Client
0%
Thu 9/6/07 Wed 9/12/07 Technical Consultant
0%
Thu 9/13/07
Fri 9/14/07 Client
3 days Mon 9/17/07 Wed 9/19/07 Technical Consultant
0%
0%
178
Finalize PaymentNet Screen Configurations
2 days
Tue 10/2/07 Wed 10/3/07
0%
2 days
Tue 10/2/07 Wed 10/3/07 Client
0%
2 days
Tue 10/2/07 Wed 10/3/07 Client
0%
181
Complete Accounting Code Setup screen configuration
2 days
Tue 10/2/07 Wed 10/3/07 Client
0%
182
Complete Billing Cyle screen configuration
2 days
Tue 10/2/07 Wed 10/3/07 Client
0%
183
Complete Accounting Cycle screen configuration
2 days
Tue 10/2/07 Wed 10/3/07 Client
0%
184
Complete Approval level / E-mail screen configuration
2 days
Tue 10/2/07 Wed 10/3/07 Client
0%
185
Input custom email message on Edit E-mail Message screen (if necessary)
2 days
Tue 10/2/07 Wed 10/3/07 Client
0%
186
Complete Default Screen View configurations
2 days
Tue 10/2/07 Wed 10/3/07 Client
0%
187
Complete Merchant Classification Setup screen configuration
2 days
Tue 10/2/07 Wed 10/3/07 Client
0%
188
Select reports on Report Setup screen configuration
2 days
Tue 10/2/07 Wed 10/3/07 Client
0%
179
180
189
190 191
192
Complete General Information Setup screen configuration Design and setup PaymentNet Welcome Screen
Complete Transaction Edit / Viewable 2 days Tue 10/2/07 Wed 10/3/07 Client screen configuration Program Training 126 days Mon 6/25/07 Mon 12/17/07 for PaymentNet Program Administrator Training Schedule date and location for Program Administrator training
22 days Mon 8/27/07
Tue 9/25/07
10 days Mon 8/27/07
Fri 9/7/07
0%
0% 0%
Implementation Mgr,Client
0%
193
Fill out PaymentNet Training Request Form
3 days Mon 9/10/07 Wed 9/12/07 Implementation Mgr
0%
194
Send Welcome Packet to SLC visitor (if applicable)
2 days
0%
195
Attend Program Administrator level training
2 days Mon 9/17/07
Tue 9/18/07 Client
0%
5 days Wed 9/19/07
Tue 9/25/07 Trainer
0%
196
197
Deliver PaymentNet documentation to Program Administrator Cardholder Training (Commercial Card)
198
Select cardholder training methods
199
Set up tracking of Learning Website (if necessary)
200
201
202 203
Select / develop / customize cardholder training materials Schedule cardholder training Conduct cardholder training Client Internal Communication
Thu 9/13/07
16 days Mon 9/10/07 Mon 10/1/07
3 days Mon 9/10/07 Wed 9/12/07 Client 1 day
Thu 9/13/07
5 days
Fri 9/14/07
Thu 9/20/07 Client
0%
2 days
Fri 9/21/07 Mon 9/24/07 Client
0%
5 days
Tue 9/25/07 Mon 10/1/07 Client
0%
40 days Mon 6/25/07 30 days Mon 6/25/07
205
Customize, finalize forms, documents, memos, etc. for program rollout
10 days
206
Transition Program to Client Relations
207
Assign ongoing client relationship management team
208
Close first month accounting cycle with mapper
210
211
Schedule transition meeting with Client
0% 0%
Create / Review program "Policies and Procedures"
Prepare Transition Document Conduct internal program review for transition
0%
Thu 9/13/07 Training
204
209
Fri 9/14/07 Implementation Mgr
Mon 8/6/07
Fri 8/17/07 Fri 8/3/07 Client
0%
Fri 8/17/07 Client
0%
126 days Mon 6/25/07 Mon 12/17/07
5 days Mon 6/25/07
Fri 6/29/07 JPMC Client Relations
22 days Mon 10/29/07 Tue 11/27/07 Implementation Mgr 5 days Wed 11/28/07
0%
0%
0%
0%
Tue 12/4/07 Implementation Mgr
0%
5 days Wed 12/5/07 Tue 12/11/07 Implementation Mgr
0%
3 days Wed 12/12/07
0%
Fri 12/14/07 Implementation Mgr
212
Conduct transition meeting with client
213
Post Implementation Review
214 215 216
Change Status on Imp report to "complete" Send customer survey Conduct a debriefing internal educational meeting
217 End
1 day Mon 12/17/07 Mon 12/17/07 Implementation Mgr 27 days Tue 12/18/07 Wed 1/23/08
0%
2 days Tue 12/18/07 Wed 12/19/07 Implementation Mgr 20 days Thu 12/20/07 Wed 1/16/08 JPMC 5 days
Thu 1/17/08 Wed 1/23/08 Implementation Mgr
0 days Wed 1/23/08 Wed 1/23/08
0% 0% 0% 0%
Resources ID Name
0%
Group Max Units Peak Units
1 Imp Mgr
100%
2 Imp Coord.
100%
0% 0%
3 Client 4 Technical Conslt
100% 100%
1,600% 0%
5 Training 6 Sales 7 Compliance
100% 100% 100%
100% 0% 100%
8 Credit 9 JPMC
100% 100%
100% 100%
10 JPMC Vend Mgmt 11 IC
100% 100%
0% 0%
12 RIM 13 Imp Mgr/IC 14 Legal
100% 100% 100%
0% 0% 0%
15 JPMC Legal 16 Technical Operations
100% 100%
0% 0%
17 JPMC Technical Operations 18 JPMC Technical
100% 100%
0% 100%
19 JPMC Vendor Mgmt 20 Impl Coord 21 Imp Coord
100% 100% 100%
0% 0% 0%
22 Vendor Mgmt 23 RM
100% 100%
200% 0%
24 JPMC Commercial Operations 25 JPMC Commerical Operations
100% 100%
100% 0%
26 JPMC Commercial Operation 27 EDS 28 FDR
100% 100% 100%
0% 100% 100%
29 Clinet 30 Technical Consultant
100% 100%
0% 100%
31 Trainer 32 JPMC Client Relations 33 Implementation Mgr
100% 100% 100%
100% 100% 700%
34 Regional Implementation Mgr 35 Implementation Coordinator
100% 100%
100% 400%
36 Implemenation Coordinator 37 Implemen
100% 100%
100% 0%
38 Implementatin Coordinator 39 IM 40 SPPC Program Mgr
100% 100% 100%
0% 0% 0%
41 CC IM 42 CC Training
100% 100%
0% 0%
43 CC Trainer
100%
0%
Assignments Task ID Task Name
Resource Name Work
4
PAF and pricing Sales received by Sales
5
Assign members of JPMC Implementation Team
6
Start
Finish
% Work Complete
0 hrs
Mon 6/4/07
Mon 6/4/07
0%
Regional Implementation Mgr
16 hrs
Mon 6/4/07
Tue 6/5/07
0%
Setup company information in CustTrax
Implementation Coordinator
16 hrs
Tue 6/12/07 Wed 6/13/07
0%
7
IM adds project to Implementation Report
Implementation Mgr
8 hrs
Wed 6/6/07
Wed 6/6/07
0%
8
Determine if Technical Consultant is needed
Implementation Mgr
8 hrs Mon 6/25/07 Mon 6/25/07
0%
10
Receive fully JPMC Legal executed contract
0 hrs
Mon 6/4/07
Mon 6/4/07
0%
Receive fully Client executed contract Receive final Credit credit approval Receive final Compliance credit approval
0 hrs
Mon 6/4/07
Mon 6/4/07
0%
40 hrs
Mon 6/4/07
Fri 6/8/07
0%
40 hrs
Mon 6/4/07
Fri 6/8/07
0%
12
Obtain final client sign-off on Client program set-up
16 hrs
Tue 9/25/07
Thu 9/27/07
0%
12
Obtain final client Implementation sign-off on Mgr program set-up
16 hrs
Tue 9/25/07
Thu 9/27/07
0%
15
Schedule internal Implementation JPMC (CCS) Mgr team meeting
8 hrs
Wed 6/6/07
Wed 6/6/07
0%
16 hrs
Thu 6/7/07
Fri 6/8/07
0%
8 hrs Mon 6/11/07 Mon 6/11/07
0%
10 11 11
16 18 20 21
Conduct internal team meeting Client introductory call Schedule Discovery Meeting Send agenda
Implementation Mgr Implementation Mgr Implementation Mgr Implementation
24 hrs
Tue 6/12/07
Thu 6/14/07
0%
8 hrs
Fri 6/15/07
Fri 6/15/07
0%
21
Send agenda
23
Commercial Card Implementation program Mgr overview
24
25
26
27
28
29
30
32
Identify members of client Implementation Team Begin documenting PAF/CSW Document findings from Discovery Meeting Review and distribute Discovery Meeting minutes Create initial customized Project Plan to reflect target dates Send implementation resource documents for review
8 hrs
Fri 6/15/07
Fri 6/15/07
0%
8 hrs
Fri 6/15/07
Fri 6/15/07
0%
8 hrs
Mon 6/4/07
Mon 6/4/07
0%
Implementation Coordinator
16 hrs Mon 6/18/07
Tue 6/19/07
0%
Implementation Coordinator
12 hrs Mon 6/18/07
Tue 6/19/07
0%
Tue 6/19/07
Tue 6/19/07
0%
Implementation Coordinator
16 hrs Wed 6/20/07
Thu 6/21/07
0%
Implementation Mgr
16 hrs Mon 6/18/07
Tue 6/19/07
0%
64 hrs Mon 6/18/07 Wed 6/27/07
0%
24 hrs Mon 6/18/07 Wed 6/20/07
0%
Mgr
Client
Implementation Mgr
Define Program Goals, estimated Client number of cards and annual spend Schedule Implementation Implementation Mgr Meeting
4 hrs
33
Set agenda for Implementation Meeting
Implementation Mgr
8 hrs
Thu 6/21/07
Thu 6/21/07
0%
34
Prepare PaymentNet demo site
Implementation Mgr
8 hrs
Thu 6/21/07
Thu 6/21/07
0%
35
Conduct Implementation Meeting
Implementation Mgr
8 hrs
Fri 6/22/07
Fri 6/22/07
0%
36
Schedule weekly Implementation status conference Mgr calls
8 hrs Mon 6/25/07 Mon 6/25/07
0%
37
Document the findings of the Implementation Meeting
Implementation Mgr
38
Debrief with internal implementation team
Implementation Mgr
43
Determine cycle date
Client
40 hrs Mon 6/25/07
Fri 6/29/07
0%
Client
40 hrs Mon 6/25/07
Fri 6/29/07
0%
Client
40 hrs Mon 6/25/07
Fri 6/29/07
0%
44 45
Determine payment method Determine card delivery method
16 hrs Mon 6/25/07
Tue 6/26/07
0%
8 hrs Wed 6/27/07 Wed 6/27/07
0%
46
46
48
49
50
51 52 53 54 56
57
58
59
61
62 63
65
66
67 68
Address/introduce secure data export requirements Address/introduce secure data export requirements Complete CustTrax, assign company number EDS set up tables 84 & 85 (company information) EDS set up table 69 in EDS (if Special Handling) Review cardholder auth parms Complete CAP worksheet Provide Cheat Sheet for Data Entry Determine liability Provide name and statement address for central bill(s) Retrieve Central Bill account number in CustTrax Set up Central Bill in EDS (N screen) Provide Central Bill information back to client Determine if custom MCC groups are needed Client submits custom MCC group(s) Set up custom MCC in EDS Submit PaymentNet schema request form Notification of completion of PaymentNet site setup Verify site set up, complete QC on set up Create PA login Determine card
Client
20 hrs Mon 6/25/07 Wed 6/27/07
0%
Implementation Mgr
20 hrs Mon 6/25/07 Wed 6/27/07
0%
Implementation Coordinator
40 hrs Wed 6/27/07
Tue 7/3/07
0%
Implementation Coordinator
40 hrs Wed 6/27/07
Tue 7/3/07
0%
Implementation Coordinator
40 hrs Wed 6/27/07
Tue 7/3/07
0%
8 hrs Wed 6/27/07 Wed 6/27/07
0%
Implementation Coordinator Implementation Coordinator
40 hrs
Tue 9/18/07 Mon 9/24/07
0%
Implementation Coordinator
16 hrs
Tue 9/25/07 Wed 9/26/07
0%
8 hrs Wed 6/27/07 Wed 6/27/07
0%
Implemenation Coordinator Client
40 hrs
Thu 6/28/07
Wed 7/4/07
0%
Implementation Coordinator
8 hrs
Thu 7/5/07
Thu 7/5/07
0%
Implementation Coordinator
8 hrs
Fri 7/6/07
Fri 7/6/07
0%
Implementation Coordinator
8 hrs
Mon 7/9/07
Mon 7/9/07
0%
Client
40 hrs Mon 6/25/07
Fri 6/29/07
0%
Client
80 hrs
Mon 7/2/07
Fri 7/13/07
0%
Implementation Coordinator
40 hrs Mon 7/16/07
Fri 7/20/07
0%
Implementation Coordinator
8 hrs
Wed 7/4/07
Wed 7/4/07
0%
JPMC Technical
16 hrs
Thu 7/5/07
Fri 7/6/07
0%
Implementation Mgr
16 hrs
Mon 7/9/07
Tue 7/10/07
0%
Implementation Mgr
16 hrs Wed 7/11/07
Thu 7/12/07
0%
70
72
73
design (custom, logo, or generic) Submit card design specifications Submit specifications for proof
Client
24 hrs Mon 6/25/07 Wed 6/27/07
0%
Client
24 hrs
Thu 6/28/07
Mon 7/2/07
0%
Implementation Mgr
8 hrs
Tue 7/3/07
Tue 7/3/07
0%
Implementation Mgr
80 hrs
Wed 7/4/07
Tue 7/17/07
0%
80 hrs
Wed 7/4/07
Tue 7/17/07
0%
8 hrs Wed 7/18/07 Wed 7/18/07
0%
74
Receive proof
74
Receive proof Vendor Mgmt Submit proof to client for Vendor Mgmt approval Sign off on proof Client
75 76 77
Confirm Vendor Mgmt has received proof approval
78
Assign institution Vendor Mgmt ID / source code
79 80 82
83
Complete custom plastic Confirm stock availability Submit card design specifications Submit specifications for proof
Implementation Mgr
8 hrs Mon 7/23/07 Mon 7/23/07
0%
240 hrs
Tue 7/31/07 Mon 9/10/07
0%
Implementation Mgr
40 hrs
Tue 9/11/07 Mon 9/17/07
0%
Client
24 hrs
Thu 6/28/07
Mon 7/2/07
0%
Implementation Mgr
8 hrs
Tue 7/3/07
Tue 7/3/07
0%
Implementation Mgr
80 hrs
Wed 7/4/07
Tue 7/17/07
0%
80 hrs
Wed 7/4/07
Tue 7/17/07
0%
8 hrs Wed 7/18/07 Wed 7/18/07
0%
Vendor Mgmt
Receive proof Vendor Mgmt Submit proof to client for Vendor Mgmt approval Sign off on proof Client
88
0%
0%
84
87
Fri 7/20/07
Tue 7/24/07 Mon 7/30/07
Receive proof
86
Thu 7/19/07
40 hrs
84
85
16 hrs
Confirm Vendor Mgmt has Implementation received proof Mgr approval Assign institution Vendor Mgmt ID / source code
16 hrs
Fri 7/20/07
0%
8 hrs Mon 7/23/07 Mon 7/23/07
0%
40 hrs
Thu 7/19/07
Tue 7/24/07 Mon 7/30/07
0%
90
Preliminary set up Implementation of PaymentNet Mgr screens
24 hrs
Fri 7/13/07
Tue 7/17/07
0%
92
Design account code structure for Client PaymentNet
80 hrs Mon 6/25/07
Fri 7/6/07
0%
92
Design account Implementation code structure for Mgr PaymentNet
80 hrs Mon 6/25/07
Fri 7/6/07
0%
93
Prepare accounting code import file (ACTT Import)
94
Import accounting code file (ACTT
Client
160 hrs
Mon 7/9/07
Fri 8/3/07
0%
Client
24 hrs
Mon 8/6/07
Wed 8/8/07
0%
96
96
97
98
100
101
102
104
104
106
107
108
109
110
111
112
Import) into PaymentNet Design hierarchy access structure Client 120 hrs Mon 6/25/07 for PaymentNet Design hierarchy Implementation access structure 120 hrs Mon 6/25/07 Mgr for PaymentNet
Fri 7/13/07
0%
Fri 7/13/07
0%
80 hrs Mon 7/16/07
Fri 7/27/07
0%
24 hrs Mon 7/30/07
Wed 8/1/07
0%
400 hrs Mon 6/25/07
Fri 8/31/07
0%
Client
80 hrs Mon 6/25/07
Fri 7/6/07
0%
Client
80 hrs
Fri 6/22/07
Thu 7/5/07
0%
Client
24 hrs
Mon 9/3/07
Wed 9/5/07
0%
Implementation Mgr
24 hrs
Mon 9/3/07
Wed 9/5/07
0%
8 hrs Mon 10/8/07
Tue 10/9/07
0%
Thu 9/6/07 Wed 9/19/07
0%
Prepare hierarchy import file (HIER Client Import) Import hierarchy file (HIER Client Import) into PaymentNet Select security data for card Client activation Select secure method to submit cardholder files to JPMC Select PaymentNet user id format Determine Cardholder application method Determine Cardholder application method QC on CAP, SHC, and all EDS tables Prepare spreadsheet list of cardholders and important data Prepare secure file with cardholder spreadsheet Submit cardholder applications / spreadsheet
Implementation Coordinator
Client
80 hrs
Client
8 hrs
Thu 9/20/07
Thu 9/20/07
0%
Client
4 hrs
Tue 9/25/07
Tue 9/25/07
0%
8 hrs
Tue 9/25/07 Wed 9/26/07
0%
Notify Customer Service regarding Implementation incoming apps (if Coordinator greater than 250 cards) Update CustTrax for Customer Service; include any important notes Update CustTrax for Customer Service, add any important notes
Implementation Coordinator
8 hrs Wed 9/26/07
Thu 9/27/07
0%
Implementation Coordinator
8 hrs
Mon 6/4/07
0%
Mon 6/4/07
113
114
QC / Review cardholder application spreadsheet Submit NBA "Heads Up" notification (request card numbers in notes)
115
Prepare NBA
116
Submit NBA
117
Run "batch doctor" on NBA
118
119
120 121 122 122 122 123 124 125
126
127 129 130 131
132
133
Make changes to NBA (if necessary) Separate records needing manual processing, submit to new accounts Submit NBA "Real Deal" notice to EDS Confirm "Real Deal" date Process NBA and print cards
Implementation Mgr
Implementation Coordinator Implementation Coordinator Implementation Coordinator JPMC Commercial Operations
48 hrs
Tue 9/25/07 Wed 10/3/07
0%
4 hrs Wed 10/3/07 Wed 10/3/07
0%
16 hrs
Thu 10/4/07
Fri 10/5/07
0%
4 hrs Mon 10/8/07 Mon 10/8/07
0%
16 hrs
Mon 6/4/07
Tue 6/5/07
0%
Client
8 hrs
Wed 6/6/07
Wed 6/6/07
0%
Implementation Coordinator
4 hrs
Thu 6/7/07
Thu 6/7/07
0%
2 hrs
Thu 6/7/07
Thu 6/7/07
0%
2 hrs
Thu 6/7/07
Thu 6/7/07
0%
JPMC Commercial Operations Implementation Coordinator EDS
16 hrs
Fri 6/8/07 Mon 6/11/07
0%
Process NBA and FDR print cards
16 hrs
Fri 6/8/07 Mon 6/11/07
0%
16 hrs
Fri 6/8/07 Mon 6/11/07
0%
Process NBA and print cards Spot check records created, confirm SHC Mail cards Screen Scrape for MCC's (if multiple used)
JPMC Implementation Coordinator
8 hrs
Tue 6/12/07
0%
JPMC
4 hrs Wed 6/13/07 Wed 6/13/07
0%
Implementation Coordinator
8 hrs Wed 6/13/07
Thu 6/14/07
0%
Implementation Coordinator
8 hrs
Fri 6/15/07
0%
Implementation Coordinator
40 hrs Wed 6/13/07 Wed 6/20/07
0%
Prepare CRM demo site
Implementation Mgr
16 hrs
Thu 9/6/07
Fri 9/7/07
0%
Prepare Excel CRM template Conduct CRM demo and review CRM template Complete and submit CRM template in Excel Set up CRM template in system
Implementation Mgr
16 hrs Mon 9/10/07
Tue 9/11/07
0%
Implementation Mgr
16 hrs Wed 9/12/07
Thu 9/13/07
0%
Client
40 hrs
Fri 9/14/07
Thu 9/20/07
0%
Implementation Mgr
24 hrs
Fri 9/21/07
Tue 9/25/07
0%
Screen Scrape for Auth Parms (Individual Liability) Receipt of cards by client
Tue 6/12/07
Thu 6/14/07
134
135
136
137
138
Prepare and submit CRM approver import file Load CRM approver import file Run test application in system with client Notify Customer Service regarding incoming apps (if greater than 250 cards) Update CustTrax for Customer Service; include any important notes
Client
40 hrs Wed 9/26/07
Tue 10/2/07
0%
Implementation Mgr
16 hrs Wed 10/3/07
Thu 10/4/07
0%
Implementation Mgr
24 hrs
Tue 10/9/07
0%
Implementation Coordinator
8 hrs Wed 10/10/07 Wed 10/10/07
0%
Implementation Coordinator
8 hrs Thu 10/11/07 Thu 10/11/07
0%
Implementation Mgr
8 hrs
Fri 10/12/07
Fri 10/12/07
0%
0 hrs
Fri 10/12/07
Fri 10/12/07
0%
80 hrs Mon 10/15/07
Fri 10/26/07
0%
139
Provide client sample CRM instructions
140
Cardholders begin completing Client applications
141
143
143
144
145
147
148
Receipt of cards Client by cardholders Determine if account code defaults per MCC Client will be used at hierarchy and/or card level Determine if account code defaults per MCC will be used at hierarchy and/or card level Prepare MCC Accounting Code import file (MCCI Import and/or MCHI Import) (if necessary) Import MCC Accounting Code file into PaymentNet Identify any merchant enrollment requirements (if necessary) Coordinate merchant enrollment with Chase Merchant Services (if necessary) Notify merchants
Fri 10/5/07
40 hrs
Mon 7/9/07
Fri 7/13/07
0%
Implementation Mgr
40 hrs
Mon 7/9/07
Fri 7/13/07
0%
Client
80 hrs
Mon 8/6/07
Fri 8/17/07
0%
Client
48 hrs Mon 8/20/07 Mon 8/27/07
0%
Client
24 hrs Mon 6/25/07 Wed 6/27/07
0%
JPMC
480 hrs
Thu 6/28/07 Wed 9/19/07
0%
149
of new program (if necessary) Prepare cardholder profile import file (USEI Import) Import cardholder profile file into PaymentNet Prepare cardholder hierarchy import file (EMPL Import) Import cardholder hierarchy file into PaymentNet Identify noncardholders that require PaymentNet access
Client
480 hrs Mon 6/25/07
Fri 9/14/07
0%
Implementation Mgr
24 hrs
Fri 7/13/07
Tue 7/17/07
0%
Client
24 hrs Wed 7/18/07
Fri 7/20/07
0%
Implementation Mgr
24 hrs
Thu 8/2/07
Mon 8/6/07
0%
Client
24 hrs
Tue 8/7/07
Thu 8/9/07
0%
Client
24 hrs Wed 7/18/07
Fri 7/20/07
0%
156
Prepare noncardholder import Client file (NCHI Import)
24 hrs Mon 7/23/07 Wed 7/25/07
0%
157
Import noncardholder file Client into PaymentNet
24 hrs
0%
159
Review existing mappers and select generic, flex or custom
40 hrs Mon 6/25/07
Fri 6/29/07
0%
161
Submit sample accounting codes Client for purposes of test file
40 hrs
Mon 7/9/07
Fri 7/13/07
0%
162
If flex mapper, select & set up fields
Client
16 hrs Mon 7/16/07
Tue 7/17/07
0%
162
If flex mapper, select & set up fields
Implementation Mgr
16 hrs Mon 7/16/07
Tue 7/17/07
0%
163
Prepare test file Implementation for generic or flex Mgr mapper
40 hrs Wed 7/18/07
Tue 7/24/07
0%
164
Perform testing on the mapper test file
40 hrs Wed 7/25/07
Tue 7/31/07
0%
151
152
153
154
155
165 166
168
169
Provide feedback on testing results Deploy mapper to client PaymentNet site Identify fields needed for Mapper Design custom mapper specification document Request for
Client
Client Client
Thu 7/26/07 Mon 7/30/07
8 hrs
Wed 8/1/07
Wed 8/1/07
0%
Implementation Mgr
24 hrs
Thu 8/2/07
Mon 8/6/07
0%
Client
24 hrs
Mon 7/2/07
Wed 7/4/07
0%
Technical Consultant
40 hrs
Thu 7/5/07 Wed 7/11/07
0%
Technical Consultant
8 hrs
171
Obtain technical specs and verify timing and pricing
Technical Consultant
171
Obtain technical specs and verify timing and pricing
170
172
173
174
175
176
177
179
180
181
182
183
184
185
186
custom mapper specification estimate
Sign-off on custom mapper spec for programming Program custom mapper and generate test file Perform testing on the custom mapper test file
Thu 7/12/07
0%
16 hrs
Fri 7/13/07 Mon 7/16/07
0%
Implementation Mgr
16 hrs
Fri 7/13/07 Mon 7/16/07
0%
Client
16 hrs
Tue 7/17/07 Wed 7/18/07
0%
240 hrs
Thu 7/19/07 Wed 8/29/07
0%
Thu 8/30/07
Wed 9/5/07
0%
Thu 9/6/07 Wed 9/12/07
0%
Technical Consultant
Thu 7/12/07
Client
40 hrs
Technical Consultant
40 hrs
Client
16 hrs
Fri 9/14/07
0%
Technical Consultant
24 hrs Mon 9/17/07 Wed 9/19/07
0%
Client
16 hrs
Tue 10/2/07 Wed 10/3/07
0%
Client
16 hrs
Tue 10/2/07 Wed 10/3/07
0%
Client
16 hrs
Tue 10/2/07 Wed 10/3/07
0%
Client
16 hrs
Tue 10/2/07 Wed 10/3/07
0%
Client
16 hrs
Tue 10/2/07 Wed 10/3/07
0%
Client
16 hrs
Tue 10/2/07 Wed 10/3/07
0%
Client
16 hrs
Tue 10/2/07 Wed 10/3/07
0%
Complete Default Screen View Client configurations
16 hrs
Tue 10/2/07 Wed 10/3/07
0%
IF NECESSARY, make programming corrections and re-test Sign-off on custom mapper programming Deploy custom mapper to PaymentNet site Complete General Information Setup screen configuration Design and setup PaymentNet Welcome Screen Complete Accounting Code Setup screen configuration Complete Billing Cyle screen configuration Complete Accounting Cycle screen configuration Complete Approval level / E-mail screen configuration Input custom email message on Edit E-mail Message screen (if necessary)
Thu 9/13/07
187
188
189
192
192
193
194
195
196
198 199
200
201
202
204
205
Complete Merchant Classification Setup screen configuration Select reports on Report Setup screen configuration Complete Transaction Edit / Viewable screen configuration Schedule date and location for Program Administrator training
Client
16 hrs
Tue 10/2/07 Wed 10/3/07
0%
Client
16 hrs
Tue 10/2/07 Wed 10/3/07
0%
Client
16 hrs
Tue 10/2/07 Wed 10/3/07
0%
Implementation Mgr
80 hrs Mon 8/27/07
Fri 9/7/07
0%
80 hrs Mon 8/27/07
Fri 9/7/07
0%
Implementation Mgr
24 hrs Mon 9/10/07 Wed 9/12/07
0%
Implementation Mgr
16 hrs
Thu 9/13/07
Fri 9/14/07
0%
Client
16 hrs Mon 9/17/07
Tue 9/18/07
0%
Trainer
40 hrs Wed 9/19/07
Tue 9/25/07
0%
Client
24 hrs Mon 9/10/07 Wed 9/12/07
0%
Schedule date and location for Program Client Administrator training Fill out PaymentNet Training Request Form Send Welcome Packet to SLC visitor (if applicable) Attend Program Administrator level training Deliver PaymentNet documentation to Program Administrator Select cardholder training methods Set up tracking of Learning Website (if necessary) Select / develop / customize cardholder training materials Schedule cardholder training Conduct cardholder training Create / Review program "Policies and Procedures" Customize, finalize forms, documents, memos, etc. for program rollout
Training
8 hrs
Thu 9/13/07
Thu 9/13/07
0%
Client
40 hrs
Fri 9/14/07
Thu 9/20/07
0%
Client
16 hrs
Fri 9/21/07 Mon 9/24/07
0%
Client
40 hrs
Tue 9/25/07 Mon 10/1/07
0%
Client
Client
240 hrs Mon 6/25/07
80 hrs
Mon 8/6/07
Fri 8/3/07
0%
Fri 8/17/07
0%
207
208
209
210
211
212
214
Assign ongoing client relationship management team Close first month accounting cycle with mapper Prepare Transition Document Conduct internal program review for transition Schedule transition meeting with Client Conduct transition meeting with client Change Status on Imp report to "complete"
JPMC Client Relations
Fri 6/29/07
0%
Implementation 176 hrs Mon 10/29/07 Tue 11/27/07 Mgr
0%
Implementation Mgr
40 hrs Wed 11/28/07
Tue 12/4/07
0%
Implementation Mgr
40 hrs Wed 12/5/07 Tue 12/11/07
0%
Implementation Mgr
24 hrs Wed 12/12/07
Fri 12/14/07
0%
Implementation Mgr
8 hrs Mon 12/17/07 Mon 12/17/07
0%
Implementation Mgr
16 hrs Tue 12/18/07 Wed 12/19/07
0%
160 hrs Thu 12/20/07 Wed 1/16/08
0%
215
Send customer survey
JPMC
216
Conduct a debriefing internal educational meeting
Implementation Mgr
40 hrs Mon 6/25/07
40 hrs
Microsoft Home Page Microsoft Project Home Page
Thu 1/17/08 Wed 1/23/08
0%
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