Mechanics - Vocational Communication

4-3.1

5 MECHANICS

VOCATIONAL COMMUNICATION

A

At the reception

1.

Work in pairs. Make up conversations with visitors like this one. Use the table below. Choose one or two people from the table. Take turns. Use at least your name and workplace in your answers.

Receptionist Visitor Receptionist Visitor Receptionist Visitor Receptionist Visitor Receptionist Visitor Receptionist Visitor list Visitor no. 1 2 3 4 5

Good morning. Good morning. I’m here to meet Mr Steven Jones. What’s your surname, please? Szabó. How do you spell that? S-Z-A-B-O And your first name? Ferenc. That’s F-E-R-E-N-C And what company do you work for? I work for Gerber Appliances. Thank you. Please take a seat.

First name Ferenc Balázs Ildikó Péter József

Surname Szabó Kiss Nagyfali Kovács Saslik

Date: 12 Sept Company Gerber Appliances Euronics Ltd Central Park Otis Technology Elcoteq

To meet Steven Jones Peter Ariacs John Neill Sam O’Hara Kimmo Kuukkankorpi

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4-3.1

5 MECHANICS

B

VOCATIONAL COMMUNICATION

Ordering things

1. Make a list of tools and supplies. Look at the list of Hungarian words. Find their English equivalents in the grid. How many can you find in five minutes? You can use a dictionary to check your ideas. The words can go in these directions:
, 

reszelő

kapocs, csíptető

anyacsavar

csavarhúzó

kézifűrész

kötél

tűzőgép

munkaasztal

ráspoly

kalapács

lemezcsavar

csípőfogó

csavar

véső

csavarkulcs

szögbelövő

csavaralátét

fémfűrész

szög

horog, kampó

kés, tőr

kábel

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5 MECHANICS

2.

4-3.1

VOCATIONAL COMMUNICATION

Useful telephone phrases - Collect useful phrases under each heading. To start your collection, use the conversation in exercise 1.

Starting the call:

Messages:

Spelling:

Checking understanding :

Ending the call: 3.

You can order things for your work over the phone. Match the Assistant's and the Customer's sentences. Then write down the conversation in the correct order. Assistant: a. Yes, I’m ready. b. OK. Let me check. 25 bolts size……….. c. OK. Could you read your order, please? How many items are there? d. Fifty washers. Right. e. Size 8? f. Five meters. g. Four three five.

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4-3.1

5 MECHANICS

VOCATIONAL COMMUNICATION

Customer: 1. That’s right and that’s it. 2. Twenty-five size 8 bolts, reference number B8J dash 435. 3. And the last thing is 5 metres of rope. 4. That’s right, size 8. Then twenty-five size 8 nuts, reference number N8J dash 435. 5. There are 4 items. Can I start? 6. Then fifty washers size 8, reference number W8J dash 522. 4.

Help the assistant to fill in the order form, using the information in the conversation.

5.

Read the conversation in pairs.

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4-3.1

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6.

VOCATIONAL COMMUNICATION

Order screws and fixings from the tables. Use the hints below. Could you start? How many items are there? Yes. There are ….. items. Are you ready? Yes, I’m ready. You can start. Give the number of the pieces, size, item, reference number. Check the number and size That’s right. Repeat the number and size. Order the next item. …

And the last thing is a …..give the number and size of the last item. Repeat the number and the size. That’s right and that’s it.

Brass Woodscrews For traditional & decorative finish. Produced to BS1210 design Screw Size (Guage)

Length (Inches)

Length (mm)

Box Quantity

Order Code

4

1/2

13

200

100234012

£1.75

4

3/4

19

200

100234034

£1.99

4

5/8

16

200

100234058

£1.99

6

3/4

19

200

100236034

£2.69

6

1

25

200

100236001

£3.28

8

1

25

200

100238001

£4.22

8

1 1/2

38

200

100238112

£5.86

8

1 1/4

32

200

100238114

£5.04

10

1 1/4

32

200

100231114

£7.04

10

1 1/2

38

200

100231112

£8.80

10

2

51

100

100231002

£6.45

10

2 1/2

64

100

100231212

£9.39

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Price Inc. VAT

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4-3.1

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VOCATIONAL COMMUNICATION

Hammer Fixings Ideal for plumbing fittings and door/window frames.

Order Code

Price Inc. VAT

Brand

Guage

Length (Inches)

Length (mm)

Box Quantity

Powerline

6

1 9/16

40

100

102236040

£3.28

Powerline

6

2 3/8

60

100

102236060

£3.51

Powerline

8

3 1/8

80

100

102238080

£5.86

Powerline

8

3 15/16

100

100

102238100

£7.04

Powerline

8

4 3/4

120

100

102238120

£8.21

http://www.machinemart.co.uk/rangeguidesNoRangeRef.asp?g=999&r=9906

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4-3.1

5 MECHANICS

B 1.

VOCATIONAL COMMUNICATION

Ordering things

Tools and supplies

reszelő

file

kapocs, csíptető

clamp

anyacsavar

nut

csavarhúzó

screwdriver

kézifűrész

handsaw

kötél

rope

tűzőgép

stapler

munkaasztal

bench

ráspoly

rasp

kalapács

hammer

lemezcsavar

screw

csípőfogó

pliers

csavar

bolt

véső

chisel

csavarkulcs

spanner

szögbelövő

nailgun

csavaralátét

washer

fémfűrész

hacksaw

szög

nail

horog, kampó

hook

kés, tőr

knife

kábel

cable

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4-3.1

5 MECHANICS

2.

VOCATIONAL COMMUNICATION

Useful telephone phrases - possible answers: Starting the call: Messages: Spelling: Checking: Ending the call:

- Hello. - Is that the ….? - This is Peter. - Just a second. I need a pen. - Are you ready? - How do you spell that? - P-E-T. Then ….. - So, that’s …. - Pardon? - Thanks. - You’re welcome. - Good-bye.

3.

The conversation in the correct order:

            

(b) OK. Could you read your order, please? How many items are there? (5) There are 4 items. Can I start? (a) Yes, I’m ready. (2) Twenty-five size 8 bolts, reference number B8J dash 435. (e) Size 8? (4) That’s right, size 8. Then twenty-five size 8 nuts, reference number N8J dash 435. (g) Four three five. (6) Then fifty washers size 8, reference number W8J dash 522. (d) Fifty washers. Right. (3) And the last thing is a 5 metres of rope. (f) Five meters. (1) That’s right and that’s it. (b) OK. Let me check. 25 bolts size………..

4.

The Order Form: 1 2 3 4

Quantity 25 pcs 25 pcs 50 pcs 5m

Reference no. B8J-435 N8J-435 W8J-522 -

Item bolt nut washer rope

Size 8 8 8 -

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4-3.1

5 MECHANICS

VOCATIONAL COMMUNICATION

C

Safety rules

1.

Read these rules from the Internet. Are the sentences below true or false? True

False

If you run out of time you can take a shortcut.





You should take a break if you are tired.





You should use up-to-date manuals.





You mustn’t read warnings and instructions.





You must call in professionals if the job is too much.





You can choose any tools.





You must wear loose clothing and a ring.





Always use a chisel to open a tin.





BEFORE YOU START Planning the task ahead can save time and money. More haste, less speed ... Don't under-estimate how long a job will take. If you start to run out of time, don't rush or take a shortcut. Tiredness is a big factor in many accidents, so give yourself a break. To the letter ... Read instructions and warnings, especially if you are using some equipment for the first time. Make sure manuals are up to date - equipment changes all the time. Don't be a hero ... If a job is too much, call in the professionals. Proving a point is little use if it puts you in hospital. Right for the job … Choose the right tools and protective equipment for the job. Don't wear loose clothing or jewellery, and tie back long hair, or put it under a hat. Never climb a ladder unless the latch is closed. Never use a chisel to open a tin. Always use a screwdriver or other suitable device. (Adapted from: www.diyfixit.co.uk  Safety  Before you start)

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5 MECHANICS

4-3.1

VOCATIONAL COMMUNICATION

3.

Draw illustrations for the rules. You can use the pictures below for two of the six. Work in pairs. Find the most humorous illustrations in the class.

4.

Project: Humorous safety signs

Make a list of more safety rules. Design signs for them. Make them colourful and funny. Draw the signs and organise an exhibition of them. Here are some examples from other areas of life:

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4-3.1

5 MECHANICS

C

VOCATIONAL COMMUNICATION

Safety rules

3. True

False

If you run out of time you can take a shortcut.





You should take a break if you are tired.





You should use up-to-date manuals.





You mustn’t read warnings and instructions.





You must call in professionals if the job is too much.





You can choose any tools.





You must wear loose clothing and a ring.





Always use a chisel to open a tin.





Words and phrases haste speed under-estimate run out of time take a short cut tiredness warning

sietség sebesség alábecsül kifut az időből lerövidíteni valamit fáradtság figyelmeztetés

manual up to date prove a point protective equipment loose clothing latch suitable device

kézikönyv naprakész bizonyítani védő felszerelés laza, lötyögő ruha kallantyú megfelelő eszköz

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