Measuring Performance Excellence With Baldrige

Measuring Performance Excellence with Baldrige

Charles Aubrey, Vice President Performance Excellence Anderson Pharmaceutical Packaging Senior Baldrige Examiner Baldrige National Quality Award Board of Examiners

The Malcolm Baldrige National Quality Award

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Malcolm Baldrige National Quality Award

History Public Law 100-107: Malcolm Baldrige National Quality Award Act

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1982

National Advisory Council for Quality ASQC, American Productivity Center

9/83

White House Conference on Productivity Have national award similar to Japan’s Deming Prize

9/85

National Organization for U.S. Quality Award Objective: Award Administration, Funding, Criteria, White House Support, Draft Legislation

History Public Law 100-107: Malcolm Baldrige National Quality Award Act 8/86

House Bill 5321 on National Quality Award introduced; bill dies

1/87

House Bill 812 on National Quality Award introduced

3/87

Hearing on House Bill 812

7/87

Award renamed “Malcolm Baldrige National Quality Award” by Senate Committee

8/87

Passed by Congress

8/20/87 Signed by President Reagan and becomes law

Baldrige Award Organization Foundation for the Malcolm Baldrige National Quality Award

Cooperating Organizations: • Professional Societies • Trade Associations • State and local networks

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Department Of Commerce

National Institute of Standards and Technology

Contractor American Society For Quality

Board of Overseers

Board of Examiners • Judges • Senior Examiners • Examiners

Core Values and Concepts

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Criteria for Performance Excellence Framework 1. 2. 3. 4. 5. 6. 7.

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Leadership Strategic Planning Customer and Market Focus Measurement, Analysis, and Knowledge Management Workforce Focus Process Management Results

Leadership Category

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Leadership Category

Strategic Planning Category

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Strategic Planning Category

Customer and Market Focus Catgeory

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Strategic Planning Category

Measurement, Analysis, and Knowledge Management Category

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Measurement, Analysis, and Knowledge Management Category

Workforce Focus Category

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Workforce Focus Category

Workforce Focus Category

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Process Management Category

Process Management Category

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Results Category

Results Category

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Results Category

Results Category

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Results Category

Results Category

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The Evaluation Process Receive Applications First Stage Review ------------------------5-8 Examiners

No

Feedback Report

Select for Consensus Review? Judges

Yes

Select for Site Visit? Judges

Consensus Review -------------------------6-8 Examiners

No

Feedback Report

Yes Site Visit -----------4-8 Examiners Recommended Winners --------------------------------Judges

Feedback Report

The Scoring System in a Nutshell

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The Scoring System in a Nutshell

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Scoring Responses

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The Scoring System in a Nutshell

Incorporating Results into the Text

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Scoring Responses

The Site Visit Review Process

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(70 points)

The Site Visit Review Process

The Site Visit Review Process

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Definition of the Site Visit Team

* The length of time indicated is days with the applicant and does not include time for planning or report writing.

Self-Analysis Worksheet

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Measuring Performance Excellence with Baldrige

Charles Aubrey, Vice President Performance Excellence Anderson Pharmaceutical Packaging Senior Baldrige Examiner Baldrige National Quality Award Board of Examiners

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