Mb0023_model Question Papers_sikkim Manipal University
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MB0023 - Business Communication SECTION-A Each question carries 1 mark 1.
An organization can function as a (n) __________ only by communicating effectively within organization. a. Profitable system. b. Open system c. Close system d. Economic system.
2.
Illegible handwriting comes under which type of barriers? a. Linguistic b. Environment c. Channel d. Transmission journey
3.
During oral communication, approximately ______ percent of the information is lost in each transmission. a. 25 b. 35 c. 75 d. 30
4.
Communication through spoken words and written material is called ______________ a. Oral b. Written c. Verbal d. Facial
5.
Body language gesture shaking of legs indicates _________ a. Confidence b. Stress c. Nervousness d. Superiority
6.
_________ is the study of the role of eyes in non-verbal communication. a. Oculesics b. Estosis c. Eye gazing d. None of these
7.
_________ refers to pitch, loudness, duration, intonation and tempo of a speech. a. Para-linguistics b. Oculesics c. Prosody d. None of these
8.
_________ may indicate condescension, contempt, boredom or exasperation. a. Rotating eyes downward b. Rotating eyes upward c. Closing the eyes. d. Raising the eyebrows
9.
In the English language, words can be named under any one of the _________ parts of the speech. a. 2 b. 10 c. 6 d. 8
10.
In a sentence the nouns can function as objects, _________ and subjects. a. Adjective b. Complements c. Adverb d. None of these
11.
________ Noun require capitalization only if they start the sentence or are part of a title. a. Collective noun b. Proper noun c. Common noun d. Abstract noun
12.
Childhood is an example of ______ noun a. Collective noun b. Common noun c. Abstract noun d. None of these.
13.
A noun that denotes neither a male nor female is _________ gender. a. Neuter b. Common c. Abstract d. None of these
14.
Death has _________ upper hand in the fight for power. a. Her b. His c. An d. None of these
15.
Normally compound nouns take the plural of the _________ noun. a. Last b. First c. Both d. None of these
16.
Akhil is going to take admission in __________ University. a. An b. A c. The d. None of these.
17.
“I take lots of sugar in my tea”. It is a ___________ noun. a. Countable b. Uncountable c. Abstract d. None of these.
18.
If he would have tried he would have succeeded. Correct the sentence. a. Is tried b. Was tried c. Had tried d. No improvement.
19.
When the action reflects back on the noun, it is known as ________. a. Emphatic pronoun b. Reflexive pronoun c. Distributive pronoun d. None of these.
20.
“Those five parties always disagree with one another”. It is an example of ________. a. Reciprocal pronoun b. Interrogative pronoun c. Indefinite pronoun d. Distributive pronoun
21.
I have been sick for a long time. a. Simple present b. Future c. Present perfect d. Future perfect
What is the tense here?
22.
________ tells us about the time, place, manner, quantity and frequency of an action. a. Adverb b. Adjective c. Pronoun d. None of these
23.
He wrote the notes ________ a pen. a. By b. To c. Under d. With
24.
__________ conjunction join two clauses or sentences, which are at par in terms of importance. a. Coordinate b. Subordinate c. Hybrid d. None of these
25.
From the point of view of expression of thoughts, the sentences are divided into ________ kinds. a. Two b. Three c. Four d. Five.
26.
The sentences that are used to express order, request or wish are called as ________ sentences. a. Declarative b. Imperative c. Interrogative d. Exclamatory
27.
The clause that depends on the other clause to give meaning to it is called as _________. a. Dependent clause b. Principal clause c. Predicate d. None of these.
28.
_________ sentence has an independent clause joined by one or more dependent clause. a. Compound b. Simple c. Complex d. Principal
29.
Peace and prosperity ________ the need of the day. a. Were b. Is c. Are d. None of these
30.
Use _________ to exchange your message during presentation. a. Humor b. Physical space c. Gadgets d. All of these.
31.
OHP stands for: a. Overhead Hyper projections b. OverHead Projections c. Observed hyper Projections d. None of these.
32.
Pages of books will require ___________ modifications if they have to be projected on transparencies. a. Major b. Minor c. No
d.
A bit
33.
Cost of transparencies (OHP) is __________ that if they have to be projected on transparencies. a. More b. Lesser c. Same d. Comparable
34.
Different types of letters used for printing are called __________. a. Alphabets b. Fonts c. Algebra d. None of these
35.
Whereby the difference between the sounds is identified is known as ________ listening. a. Discriminative b. Comprehensive c. Appreciative d. Dialogic
36.
When we make judgment about what the other person is saying we call it as __________ listening a. Comprehensive b. Emphatic c. Critical d. Therapeutic
37.
Dialogic listening is also known as _________ a. Evaluative listening b. Appreciative listening c. Therapeutic listening d. Relational listening
38.
Listening to good music is a type of _____________ listening a. Therapeutic b. Appreciative c. Emphatic d. Evaluative
39.
We can improve our listening skills by following strategies like: a. Focus on delivery b. Coming to conclusions c. Asking questions d. Avoiding complicated subjects
40.
To introduce an idea that runs against what has been said earlier, which semantic marker is used? a. Therefore b. Hence c. Next d. However
41.
To rephrase what has already been said, which semantic marker is used? a. Therefore b. That is to say c. To begin with d. By contrast
42.
Reading for the information of what is going on in specific field, outside company is called ______information a. External b. Internal c. Professional d. Dynamic
43.
Reading is done when somebody needs to continue learning and studying develop own thinking and skills. a. Action b. Extensive
c. d.
Professional External
44.
The type of reading that we do in bookstall is __________. a. Intensive b. Extensive c. Scanning d. Skimming
45.
While reading when we see the spellings, pronunciation, meaning and also the various uses of the same word, we are talking about which type of reading? a. Scanning b. Skimming c. Extensive d. None
46.
The key to writing skills is effective ________ a. Understanding b. State of mind c. Note taking d. None of these.
47.
A_____ often can reduce errors and quality note reparation provides an opportunity to have outstanding results in presentation a. Quality b. Review c. Structure d. Knowledge
48.
The poet yearned _________ a drop of wine. a. After b. In c. About d. For
49.
Find out the grammatically correct sentence a. He was very seriously injured b. He was much seriously injured c. He was too much seriously injured d. He was seriously injured.
50.
If we will use “ad” for “Advertisement”, then which type of abbreviate is it? a. Shortened words b. Acronyms c. Others d. None of these
51.
Paraphrasing can be defined as: a. Changing the sequence of lines. b. Changing the meaning of the tent c. Changing a text matter without distorting the meaning d. None of these
52.
Complete the sentence with an appropriate conjunction. “I will tell her _________ I see her”. a. When b. Since c. And d. Before
53.
The first line of each paragraph is indented in_______ style of writing letters. a. Blocked b. Semi blocked c. Clear d. None of these
54.
“Complementary close” is the second name of which element of business letters? a. Salutation b. Enclosure
c. d.
Conclusion Reference
55.
Letters have to be drafted __________ for different occasions. a. Similarly b. Beforehand c. Differently d. Quickly.
56.
In resume all have to take care of certain things or points. Find the odd one out. a. Avoid using personal pronouns b. Keep resume compact c. Don’t list references on resume d. List jobs in chronological order.
57.
A press release is _________ news story a. To the point b. Pseudo c. Detailed d. Live
58.
Press release should be prepared meticulously and __with the exact information you wish the public to receive. a. Concisely b. Smartly c. Precisely d. None of these.
59.
A _________ is designed to bring an event to the media’s attention and entice journalists to attend. a. Press release b. Announcement c. Press advisory d. Notice
60.
For a press release usually the __________ pyramid style of writing is used a. Inverted b. Stylish c. Curved d. Roman
61.
When we consider an organization, _______________ should be the primary focus to run it effectively a. Communication b. Management c. Clients d. Etiquettes
62.
External communication system may be linked with the help of technology such as __________ a. Intranet b. Mail c. Face-to-face d. None of these
63.
Depending upon the channels, “communication” can be categorized in _______ categories. a. 2 b. 3 c. 4 d. 5
64.
__________ communication is undertaken by an employee to do his job. a. Informal b. External c. Formal d. None of these
65.
An in-house magazine is the written form of _____________. a. External communication b. Informal communication c. Internal communication
d.
None of these.
66.
Impromptu and virtual meetings can be classified as __________. a. Semi-formal meetings b. Informal-meetings c. Formal-meetings d. None of these
67.
Every meeting should have a ___________. a. Standard Period of notice b. Agenda c. Chairperson d. Timeliness
68.
The _________ of a meeting are the official records of the key points of a meeting. a. Minutes b. Hours c. Record d. Sound
69.
The ___________ of the team takes responsibility for the writing up of the minutes. a. Leader b. Recorder c. Minute taker d. None of these
70.
Plural form of word “memo” is __________ a. Memos b. Memorandum c. Memoranda d. None of these
71.
__________ is usually an announcement sheet that is sent to specific groups of people a. Memo b. Press release c. Notice d. Circular
72.
A __________ is a legal document, which has to be put on an official notice board a. Memo b. Press release c. Notice d. Circular
73.
A _____________ may also be sent when an immediate feedback is expected. a. Circular b. Notice c. Memo d. None of these
74.
The tone of the notice must be __________. a. Loud b. Offensive c. Firm d. Arrogant
75.
Reports are important management tools for influencing ______________ actions a. Strict b. Present c. Management d. Future
76.
Words that have different spellings and meanings but the same sound are called __________
a. b. c. d.
Homonyms Synonyms Antonyms Mnemonics
77.
_____ is a word that does not have specific meaning but it combines with another word at beginning to give a new meaning. a. Suffix b. Prefix c. Mnemonics d. None of these
78.
Apostrophe is used to indicate __________. a. Possession b. Period c. Phrase d. None of these.
` 79.
________ interviews are conducted to assess the work of an employee. a. Exit b. Job c. Appraisal d. None of these
80.
I am definitely late; the train will have left the station by the time I reach there. a. Will leave b. Will be leaving c. Would have left d. No improvement
SECTION-B Each question carries 2 marks. 1.
Communication serves the following purposes in an organization 1. It facilitates control & evaluation of performance 2. It helps managers to apprise the members of this organization 3. It disseminate the goals of an organization 4. It facilitates the development of plans a. 1, 2, 4 b. 2, 3, 4 c. 1, 3, 4 d. All of the above
2.
In an organization effective communication builds a bridge between ______ and the ____ of the organization. a. Owner, internal environment b. Managers, external environment c. Internal, political environment d. External, social environment
3.
Communication helps manager utilize ________ and ________ in the most effective and efficient manner. a. Money, energy b. Money, manpower c. Manpower, other resources d. Man, machine
4.
In the process of communication a channel connects ________ to the _________ a. Sender, receiver b. Receiver, sender c. Transmitter, encoder d. None of these
5.
_________ is a subject of __________. a. Body language, paralanguage b. Paralanguage, body language c. Non-verbal communication, paralanguage d. None of these
6.
7.
___________ is primary auxiliary while __________ is modal auxiliary. a. Would, be b. Shall, has c. Doing, will d. None of these Some keys for effective communication that create a positive impact on performance are: 1. Be democratic 2. Keep smiling 3. Increase written communication 3. Leave behind your ego a. 1, 3, 4 b 1, 2, 4 c. 1, 2, 3 d. All of the above
8.
In Intransitive verb the ___________ does not have any succeeding ___________. a. Action, object b. Subject, object c. Object, action d. Subject, action
9.
The rule (subject + {had} + been + V1 + ing) belongs to which tense a. Present perfect b. Past perfect continuous c. Future perfect continuous d. None of them
10.
Correct the sentence: ‘He has tried his all furnitures.’ a. All his furnitures b. His all furniture c. All his furniture d. No improvement
11.
The greatest advantage of oral communication is _________ a. Saves time b. Immediate response c. Shows confidence d. None of these
12.
What are the characteristics, which are necessary when you receive a call? 1. Smile before you speak 2. All calls must be answered within five rings 3. Be prepared, have a pen & paper ready 4. Give the call your full attention a. 1, 2, 3 b. 2, 3, 4 c. 1, 3, 4 d. All of the above
13.
Standard etiquettes while using a telephone are: 1. Be natural 2. Be courteous 3. Transfer calls 4. Answer promptly a. 1, 2, 3 b. 2, 3, 4 c. 1, 3, 4 d. All of these
14.
Pick out the correct statements with regard to telephone conversations: 1. The best policy is to ask for the identity of the person at the other end first before announcing your identity 2. Never leave a caller on “hold” 3. Use simple language, avoid slang and technical terms 4. Give personal consideration for the caller a. 2, 3
b. c, d.
2, 3, 4 1, 2, 3 All of the above
15.
During oral presentation be concrete, specific, __________ and _________. a. Elaborative, practical b. Relevant, elaborative c. Practical, relevant d. None of these
16.
State true/false 1. During power point presentations be enthusiastic and provide as many slides. 2. Slides & OHP should contain minimum information necessary a. T, T b. F, F c. T, F d. F, T
17.
____________ is a passive process while ___________ is an active process. a. Listening, hearing b. Listening, writing c. Hearing, listening d. None of these
18.
A listener is concentrating on the appearance and delivery style of the speaker instead of the subject. In this case, the barrier to listening is ___________ a. Wrong focus b. Inflexibility while listening c. Getting distracted d. Becoming emotional
19.
The semantic markers used to express time relationship are: 1. Next 2. While 3. Hence 4. Previously a. All of these b. 1, 3, 4 c. 1, 2, 4 d. None of these
20.
Acronym BLAST stands for a. Believe, Learn, Apologize, Sincere, Thank b. Believe, Listen, Apologize, Shoot, Thank c. Believe, Learn, Apologize, Sacrifice, Thank d. Believe, Listen, Apologize, Satisfy, Thank
21.
As student, the purpose of reading is emphasized on either for ________ or for _________ a. Information, pleasure b. Interest, pleasure c. Knowledge, interest d. None of these
22.
Reading, for most of the people is a ________ process, but today reading is considered a (n) ________ process. a. Easy, difficult b. Passive, active c. Delicate, informative d. None of these.
23.
SQ3R technique of reading is evolved by Robinson in his book “______________”. a. Effective study b. Effective reading c. Great reading d. Reading makes it easy
24.
State True/False 1. You can’t equip your method for taking down notes.
2.
25.
The note making form the link in the sequence of communication. a. T, T b. F, T c. F, F d. T, F Field abbreviations can be defined as: a. Ground level abbreviation b. Specific field abbreviation c. Shortened word abbreviation d. None of these.
26.
_________and __________ are of utmost importance while taking or making notes. a. Quality, organization b. Quality, clarity c. Clarity, organization d. None of these.
27.
State True/False 1. A learner himself can made abbreviations? 2. Cohesion means linking words or phrases together so that the whole text is clear and readable a. T, T b. T, F c. F, T d. F, F
28.
Two elements of writing are _______ and _____________. a. Cause, effect b. Cause & effect, cohesion c. Clear, readable d. None of these.
29.
Principles of writing letters are 1. Conciseness 2. Loaded with information 3. Courtesy 4. Precision a. 2, 3, 4 b. 1, 3, 4 c. 1, 2, 3 d. All of these
30.
The elements of business letters are: 1. Reference 2. Inside Address 3. Salutation 4. Conclusion 5. Enclosure a. 1, 3, 4, 5 b. 1, 2, 3, 4 c. 2, 3, 4, 5 d. All of these
31.
Points to keep I mind while writing complaint letters are: 1. Be aggressive 2. Make sure your complaint letter is legitimate 3. Let your letter be explanative 4. Keep copy of your letter. a. 2, 4 b. 1, 2, 4 c. 2, 3, 4 d. All of these
32.
Elements of covering letter are: 1. Your interest in job 2. Address of the applicant 3. Position applying for
4.
A statement of your availability a. 1, 2, 3, 4 b. 2, 3, 4 c. 1, 2, 4 d. 1, 3, 4
33.
All matters that are the requirements of vacancy you are applying to should be written in a ______ & _____ a. Judgmental, Explanative b. Crisp, Cruch c. Precise, concise d. None of these
34.
Structure of press release includes all except: a. While writing a heading b. Try to keep press release fewer than 200 words total c. Make your heading interesting d. In first paragraph state the name of the state the name, state and date.
35.
To conduct a formal meeting, one requires: 1. Agenda 2. Chairperson 3. Secretary 4. Standard Periods of notice a. 1, 2, 4 b. 2, 3, 4 c. 1, 3, 4 d. All of these
36.
State True/False 1. The minutes are approved only if the participants of the meeting agree that the written minutes reflect what happened at the meeting. 2. The copies of the minutes should be sent to all participants. a. T, F b. T, T c. F, F d. F, T
37.
Language of memo must be 1. Concise 2. Avoid confusing words 3. Personal 4. Don’t be trite a. 1, 2 b. 1, 2, 3, 4 c. 1, 2, 3 d. 1, 2, 4
38.
In memo between two paragraphs give _________ space(s) and in between two lines give ________ space(s). a. 2, 1 b. 2, 2 c. 1, 2 d. 1, 1
39.
A ________ is used to separate two words, while __________ is used to unite them. a. Colon, Semicolon b. Hyphen, dash c. Dash, hyphen d. Coma, colon
40.
Following are the Do’s and Don’ts when answering questions in an interview. Find the odd one out a. Ask the interviewer to repeat the question if you did not fully understand it. b. Don’t start answering as soon as the question are posed c. Be careful while using jargon to impress the interview
d.
Undersell yourself by being apologetic 1. a, b 2. a, b, c 3. All of the above 4. None of them
SECTION-C Each question carries 4 marks. 1.
Match the following SET A 1. Transmitter 2. Decoder 3. Receiver 4. Feedback a. b. c. d.
SET B a. b. c. d.
Reply that confirm whether the info set has been understood or not.
The person who sends the message The person who accepts the message The process of conversion of a message into format, which the receiver can understand.
1- a, 2 - b, 3 - c, 4 - d 1 - b, 2 - d, 3 - c, 4 - a 1 - b, 2 - a, 3 - c, 4 - d 1 - d, 2 - a, 3 - b, 4 - c
2.
State True/False 1. To ensure clarity in communication, barriers must be eliminated. 2. Unnecessary jargon is a cultural difference barrier 3. It is necessary to use more than one channel to communicate a message 4. Most of our communication through words is laced with non-verbal communication. a. T, T, T, T b. F, F, F, F c. T, T, F, F d. T, F, F, T
3.
State True/False a. Verbal communication generally takes place as a supportive form of non-verbal communication b. The words that identify the who’s, where’s and what’s in a language is a noun c. If one wants to bean effective communication, one should be egoistic d. Collective nouns can’t be countable nouns a. F, T, T, F b. T, T, T, F c. T, F, F, T d. F, T, F, T
4.
State true/false 1. Count nouns are a whole unit, which cannot be counted separately, nor can they be cut into parts 2. Eleven nouns ending in –f o –fe drop –f/fe and add –ves to the plurals 3. ‘A’ and ‘An’are the indefinite articles. 4. No articles are used before names of streets a. f, f, f, f b. f, t, t, f c. t, f, f, t d. f, f, t, f
5.
Match the following SET A 1. Charity e. 2. Tree b. 3. Demonstrative pronoun c. 4. Relative pronoun d. a. 1 - e, 2 - f, 3 - h, 4 - g b. 1 - f, 2 - e, 3 - g, 4 - h c. 1 - f, 2 - e, 3 - h, 4 - g d. 1 - e, 2 - f, 3 - g, 4 - h
6.
SET B Abstract noun Neuter noun Whose Those
State True/False 1. Modal auxiliaries are never used alone 2. Main verb indicate the number and tense in the sentence
3. 4.
Modal auxiliaries have a single form throughout the present tense irrespective of the person In Intransitive verb the action passes from object to subject a. f, f, t, t b. t, f, t, f c. t, f, f, f d. f, t, t, f
7.
Arrange the steps of oral presentation in order. 1. Audience Question 2. Conclusions and a summary 3. Descriptions of methods & results 4. Introduction a. 4, 2, 3, 1 b. 1, 2, 3, 4 c. 4, 3, 1, 2 d. 4, 3, 2, 1
8.
How can a speaker cope with stage fright? 1. Be loud and speak fast 2. Try to compose yourself 3. Checkout physical facilities 4. Concentrate on delivery not message a. 2, 3 b. 2, 3, 4 c. 1, 2, 3 d. All of these
9.
Basic steps in oral presentation are: 1. Start with complex points and then go to simple points 2. Encourage audience participation 3. Try to justify your ides 4. Give your presentation a structure a. 2, 3, 4 b. 1, 3, 4 c. 1, 2, 3 d. All of these
10.
Which of these are true in context of slide projector? 1. Slide projectors are portable. 2. Color images are cheaper to produce 3. Slides also use overlays to simplify complex information 4. There is no face-to-face contact a. b. c. d.
11.
Which of the following are barriers to effective listening? 1. Becoming emotional 2. Flexible while listening 3. Getting distracted 4. Faking attention a. b. c. d.
12.
2, 3, 4 1, 3, 4 1, 2, 3 All of these.
State true/false 1. By focusing too much on the facts, the listener may miss the message that the speaker is intending to convey 2. Refrain from formulation an immediate response is useful strategy to improve listening skills. 3. Listening to an academic lecture is a positive act. 4. In therapeutic listening, the listener has a purpose of only empathizing with the speaker a. b. c. d.
13.
1, 2, 3 2, 3, 4 1, 3, 4 All of these
T, T, F, F T, F, T, F F, F, T, T F, T, F, F
To read efficiently one has to have 1. Ability to interpret.
2. 3. 4.
Knowledge of the language Knowledge of writing system Knowledge about the author. a. b. c. d.
14.
1, 2, 3, 4 1, 2, 3 2, 3, 4 None of these
Match the following SET A 1. Extensive reading a. 2. Intensive reading b. 3. BLAST c. 4. SQ3R d. A. 1 - g 2 - f, 3 - e, 4 - h B. 1 - f, 2 - g, 3 - h, 4 - e C. 1 - f, 2 - g, 3 - e, 4 - h D. 1 - g, 2 - f, 3 - h, 4 - e
SET B Satisfy. Comic book Research paper Survey
15.
Writing business letters is like writing any other document. First we must analyze our audience and determine our purpose. Then we ________, _________, __________ and __________. 1. Revise it 2. Create an outline 3. Gather information 4. Write a draft a. 4, 3, 2, 1 b. 1, 2, 3, 4 c. 3, 4, 2, 1 d. 3, 2, 4, 1
16.
Points to keep in mind while writing apology letter are: 1. Concentrate on the rectification 2. If possible state any compensation 3. Take full responsibility 4. Be dramatic while apologizing a. 1, 3, 4 b, 1, 2, 3 c. 2, 3, 4 d. All of the above
17.
Arrange the following points in chronological order specified in the structure of the job letter. 1. Salutation 2. Body 3. Enclosures 4. Subject 5. Complimentary close 6. Signature a. 1, 2, 4, 3, 5, 6 b. 1, 4, 2, 5, 6, 3 c. 1, 4, 2, 5, 6, 3 d. None of these
18.
State true/false 1. Avoid shortcuts in telegram 2. In fax the content should be structured as in formal letter 3. Never use hand written text in formal faxing 4. As means of communication, emails have features of immediacy of both receiving and sending a. F, T, F, T b. T, T, T, T c. F, T, T, T d. F, F, T, T
19.
Guidelines to follow when preparing an agenda for a formal meeting 1. Specify start and finish time
2. 3. 4.
Gather any materials that will be needed Don’t keep limits of number of items to be discussed Separate the information exchange and problem analysis from problem solving a. 3, 4 b. 1, 2 c. 1, 2, 4 d. 1, 2, 3
20.
An effective chairperson must follow these actions: 1. Rules on agreements 2. Arrives early 3. Follows up the agenda 4. Closes the meeting a. 1&3 b. 2 &4 c. 2&3 d. All of these
21.
State true/false 1. In memo paragraphs are indented 2. BCC stands for Burned Carbon Copy 3. In memo try to give too many whys 4. The sentence used in the minutes should be in present tense a. T, T, T, T b. T, F, T, F c. F, F, F, F d. F, F, T, F
22.
State true /false 1. While report writings, there is no room for the author’s own feelings or opinions 2. Indenting of paragraph is not allowed in notices and circulars 3. Reports are written and presented for specific, targeted audience and not to everyone. 4. Annexure should be numbered and should have a title a. 2, 4 b. 1, 3, 4 c. 1, 2, 4 d. None of these
23.
Match the following according to American and British spelling SET A SET B 1. American e. Centre 2. British spelling f. Gray g. Realize h. Check i. Licence a. 1 - e, g, i : 2 - f, h b. 1 - f, g, i : 2 -e, h c. 1 - f, g, h : 2 - e, i d. 1 - e, f, g, h : 2 - i
24.
Match the common proofreading abbreviations with their meanings SET A SET B 1. STET e. Faulty diction 2. Sp f. Spelling error 3. DICT g. Unnecessary repetition 4. Rep h. Let it stand a. 1 - f, 2 - h, 3 - e, 4 - g b. 1 - h, 2 - f, 3 - e, 4 - g c. 1 - f, 2 - h, 3 - g, 4 - e d. 1 - h, 2 - f, 3 - g, 4 - e
25.
Match the following punctuations SET A SET B 1. Colon e. ! 2. Exclamation f. :
3. 4.
Semi-colon g. , Apostrophe h. ; a. 1-h, 2-e, 3-f, 4-g b. 1-f, 2-e, 3-h, 4-g c. 1-h, 2-g, 3-f, 4-e d. 1-h, 2-e, 3-g, 4-f
26.
Mnemonics can be defined as a. Words that have different spellings and meanings but the same sound b. Some letters in a word is given another word to construct a sentence c. Words that have same spellings but different meanings d. Each letters in a word is given another word to construct a funny sentence.
27.
Characteristics of group discussion are: 1. GD is restricted to physical presence of people 2. Normally GD time can be extended to 40minutes or more 3. The person who co-ordinates the GD is called the “Moderator” 4. GD can be conducted in 2 or more people a. 1, 3 b. Only 3 c. 3 and 4 d. All of these
28.
Match the following SET A 1. CASE-Based GD e. 2. Topic-Based GD f. 3. Knowledge Base g. 4. Vague Topics h. a. 1 - f, 2 - g, 3 - h, 4 - e b. 1 - g, 2 - h, 3 - e, 4 - f c. 1 - g, 2 - h, 3 - f, 4 - e d. 1 - h, 2 - g, 3 - f, 4 - e
SET B Abstract Discussions Political Discussions Scope of Deviation is less Scope of deviation is more
29.
The interview normally conducted I the organization for various reasons 1. Selection of staff 2. Dealing with problems 3. Change of technology 4. Monitoring employee’s progress a. 1, 2, 3 b. 2, 3, 4 c. 1, 2, 4 d. All of the above
30.
To impress the interviews following points must be concise 1. Great the interviewer 2. Establish rapport 3. Perfect dress code 4. Good body language a. 1, 3, 4 b. 2, 3, 4 c. 1, 2, 4 d. All of the above
SECTION A 1 B 2 C 3 D 4 C 5 B 6 A 7 C 8 B 9 D 10 B 11 C 12 C 13 A 14 B 15 A 16 B 17 B 18 C 19 B 20 A 21 C 22 A 23 D 24 A 25 C 26 B 27 A 28 C 29 B 30 B 31 B
32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63
A A A A C D B C D B A C D A C B D D A C A B C C D B A C A A B C
64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
C C B B A C C D C A C D A B A C D D B B A A C D A B C B C D D C
16 D 17 C 18 A 19 C 20 D 21 B 22 B 23 A 24 B 25 B 26 B 27 C 28 C 29 B 30 D 31 A 32 D 33 C 34 B 35 D 36 B 37 B 38 A 39 C 40 D 41 B SECTION C 1 B 2 A 3 D 4 D 5 A
6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
B D A A D B A B C D B B C C B C D D C B B B C C D
An organization can function as a (n) __________ only by communicating effectively within organization. a. Profitable system. b. Open system c. Close system d. Economic system.
2.
Illegible handwriting comes under which type of barriers? a. Linguistic b. Environment c. Channel d. Transmission journey
3.
During oral communication, approximately ______ percent of the information is lost in each transmission. a. 25 b. 35 c. 75 d. 30
4.
Communication through spoken words and written material is called ______________ a. Oral b. Written c. Verbal d. Facial
5.
Body language gesture shaking of legs indicates _________ a. Confidence b. Stress c. Nervousness d. Superiority
6.
_________ is the study of the role of eyes in non-verbal communication. a. Oculesics b. Estosis c. Eye gazing d. None of these
7.
_________ refers to pitch, loudness, duration, intonation and tempo of a speech. a. Para-linguistics b. Oculesics c. Prosody d. None of these
8.
_________ may indicate condescension, contempt, boredom or exasperation. a. Rotating eyes downward b. Rotating eyes upward c. Closing the eyes. d. Raising the eyebrows
9.
In the English language, words can be named under any one of the _________ parts of the speech. a. 2 b. 10 c. 6 d. 8
10.
In a sentence the nouns can function as objects, _________ and subjects. a. Adjective b. Complements c. Adverb d. None of these
11.
________ Noun require capitalization only if they start the sentence or are part of a title. a. Collective noun b. Proper noun c. Common noun d. Abstract noun
12.
Childhood is an example of ______ noun a. Collective noun b. Common noun c. Abstract noun d. None of these.
13.
A noun that denotes neither a male nor female is _________ gender. a. Neuter b. Common c. Abstract d. None of these
14.
Death has _________ upper hand in the fight for power. a. Her b. His c. An d. None of these
15.
Normally compound nouns take the plural of the _________ noun. a. Last b. First c. Both d. None of these
16.
Akhil is going to take admission in __________ University. a. An b. A c. The d. None of these.
17.
“I take lots of sugar in my tea”. It is a ___________ noun. a. Countable b. Uncountable c. Abstract d. None of these.
18.
If he would have tried he would have succeeded. Correct the sentence. a. Is tried b. Was tried c. Had tried d. No improvement.
19.
When the action reflects back on the noun, it is known as ________. a. Emphatic pronoun b. Reflexive pronoun c. Distributive pronoun d. None of these.
20.
“Those five parties always disagree with one another”. It is an example of ________. a. Reciprocal pronoun b. Interrogative pronoun c. Indefinite pronoun d. Distributive pronoun
21.
I have been sick for a long time. a. Simple present b. Future c. Present perfect d. Future perfect
What is the tense here?
22.
________ tells us about the time, place, manner, quantity and frequency of an action. a. Adverb b. Adjective c. Pronoun d. None of these
23.
He wrote the notes ________ a pen. a. By b. To c. Under d. With
24.
__________ conjunction join two clauses or sentences, which are at par in terms of importance. a. Coordinate b. Subordinate c. Hybrid d. None of these
25.
From the point of view of expression of thoughts, the sentences are divided into ________ kinds. a. Two b. Three c. Four d. Five.
26.
The sentences that are used to express order, request or wish are called as ________ sentences. a. Declarative b. Imperative c. Interrogative d. Exclamatory
27.
The clause that depends on the other clause to give meaning to it is called as _________. a. Dependent clause b. Principal clause c. Predicate d. None of these.
28.
_________ sentence has an independent clause joined by one or more dependent clause. a. Compound b. Simple c. Complex d. Principal
29.
Peace and prosperity ________ the need of the day. a. Were b. Is c. Are d. None of these
30.
Use _________ to exchange your message during presentation. a. Humor b. Physical space c. Gadgets d. All of these.
31.
OHP stands for: a. Overhead Hyper projections b. OverHead Projections c. Observed hyper Projections d. None of these.
32.
Pages of books will require ___________ modifications if they have to be projected on transparencies. a. Major b. Minor c. No
d.
A bit
33.
Cost of transparencies (OHP) is __________ that if they have to be projected on transparencies. a. More b. Lesser c. Same d. Comparable
34.
Different types of letters used for printing are called __________. a. Alphabets b. Fonts c. Algebra d. None of these
35.
Whereby the difference between the sounds is identified is known as ________ listening. a. Discriminative b. Comprehensive c. Appreciative d. Dialogic
36.
When we make judgment about what the other person is saying we call it as __________ listening a. Comprehensive b. Emphatic c. Critical d. Therapeutic
37.
Dialogic listening is also known as _________ a. Evaluative listening b. Appreciative listening c. Therapeutic listening d. Relational listening
38.
Listening to good music is a type of _____________ listening a. Therapeutic b. Appreciative c. Emphatic d. Evaluative
39.
We can improve our listening skills by following strategies like: a. Focus on delivery b. Coming to conclusions c. Asking questions d. Avoiding complicated subjects
40.
To introduce an idea that runs against what has been said earlier, which semantic marker is used? a. Therefore b. Hence c. Next d. However
41.
To rephrase what has already been said, which semantic marker is used? a. Therefore b. That is to say c. To begin with d. By contrast
42.
Reading for the information of what is going on in specific field, outside company is called ______information a. External b. Internal c. Professional d. Dynamic
43.
Reading is done when somebody needs to continue learning and studying develop own thinking and skills. a. Action b. Extensive
c. d.
Professional External
44.
The type of reading that we do in bookstall is __________. a. Intensive b. Extensive c. Scanning d. Skimming
45.
While reading when we see the spellings, pronunciation, meaning and also the various uses of the same word, we are talking about which type of reading? a. Scanning b. Skimming c. Extensive d. None
46.
The key to writing skills is effective ________ a. Understanding b. State of mind c. Note taking d. None of these.
47.
A_____ often can reduce errors and quality note reparation provides an opportunity to have outstanding results in presentation a. Quality b. Review c. Structure d. Knowledge
48.
The poet yearned _________ a drop of wine. a. After b. In c. About d. For
49.
Find out the grammatically correct sentence a. He was very seriously injured b. He was much seriously injured c. He was too much seriously injured d. He was seriously injured.
50.
If we will use “ad” for “Advertisement”, then which type of abbreviate is it? a. Shortened words b. Acronyms c. Others d. None of these
51.
Paraphrasing can be defined as: a. Changing the sequence of lines. b. Changing the meaning of the tent c. Changing a text matter without distorting the meaning d. None of these
52.
Complete the sentence with an appropriate conjunction. “I will tell her _________ I see her”. a. When b. Since c. And d. Before
53.
The first line of each paragraph is indented in_______ style of writing letters. a. Blocked b. Semi blocked c. Clear d. None of these
54.
“Complementary close” is the second name of which element of business letters? a. Salutation b. Enclosure
c. d.
Conclusion Reference
55.
Letters have to be drafted __________ for different occasions. a. Similarly b. Beforehand c. Differently d. Quickly.
56.
In resume all have to take care of certain things or points. Find the odd one out. a. Avoid using personal pronouns b. Keep resume compact c. Don’t list references on resume d. List jobs in chronological order.
57.
A press release is _________ news story a. To the point b. Pseudo c. Detailed d. Live
58.
Press release should be prepared meticulously and __with the exact information you wish the public to receive. a. Concisely b. Smartly c. Precisely d. None of these.
59.
A _________ is designed to bring an event to the media’s attention and entice journalists to attend. a. Press release b. Announcement c. Press advisory d. Notice
60.
For a press release usually the __________ pyramid style of writing is used a. Inverted b. Stylish c. Curved d. Roman
61.
When we consider an organization, _______________ should be the primary focus to run it effectively a. Communication b. Management c. Clients d. Etiquettes
62.
External communication system may be linked with the help of technology such as __________ a. Intranet b. Mail c. Face-to-face d. None of these
63.
Depending upon the channels, “communication” can be categorized in _______ categories. a. 2 b. 3 c. 4 d. 5
64.
__________ communication is undertaken by an employee to do his job. a. Informal b. External c. Formal d. None of these
65.
An in-house magazine is the written form of _____________. a. External communication b. Informal communication c. Internal communication
d.
None of these.
66.
Impromptu and virtual meetings can be classified as __________. a. Semi-formal meetings b. Informal-meetings c. Formal-meetings d. None of these
67.
Every meeting should have a ___________. a. Standard Period of notice b. Agenda c. Chairperson d. Timeliness
68.
The _________ of a meeting are the official records of the key points of a meeting. a. Minutes b. Hours c. Record d. Sound
69.
The ___________ of the team takes responsibility for the writing up of the minutes. a. Leader b. Recorder c. Minute taker d. None of these
70.
Plural form of word “memo” is __________ a. Memos b. Memorandum c. Memoranda d. None of these
71.
__________ is usually an announcement sheet that is sent to specific groups of people a. Memo b. Press release c. Notice d. Circular
72.
A __________ is a legal document, which has to be put on an official notice board a. Memo b. Press release c. Notice d. Circular
73.
A _____________ may also be sent when an immediate feedback is expected. a. Circular b. Notice c. Memo d. None of these
74.
The tone of the notice must be __________. a. Loud b. Offensive c. Firm d. Arrogant
75.
Reports are important management tools for influencing ______________ actions a. Strict b. Present c. Management d. Future
76.
Words that have different spellings and meanings but the same sound are called __________
a. b. c. d.
Homonyms Synonyms Antonyms Mnemonics
77.
_____ is a word that does not have specific meaning but it combines with another word at beginning to give a new meaning. a. Suffix b. Prefix c. Mnemonics d. None of these
78.
Apostrophe is used to indicate __________. a. Possession b. Period c. Phrase d. None of these.
` 79.
________ interviews are conducted to assess the work of an employee. a. Exit b. Job c. Appraisal d. None of these
80.
I am definitely late; the train will have left the station by the time I reach there. a. Will leave b. Will be leaving c. Would have left d. No improvement
SECTION-B Each question carries 2 marks. 1.
Communication serves the following purposes in an organization 1. It facilitates control & evaluation of performance 2. It helps managers to apprise the members of this organization 3. It disseminate the goals of an organization 4. It facilitates the development of plans a. 1, 2, 4 b. 2, 3, 4 c. 1, 3, 4 d. All of the above
2.
In an organization effective communication builds a bridge between ______ and the ____ of the organization. a. Owner, internal environment b. Managers, external environment c. Internal, political environment d. External, social environment
3.
Communication helps manager utilize ________ and ________ in the most effective and efficient manner. a. Money, energy b. Money, manpower c. Manpower, other resources d. Man, machine
4.
In the process of communication a channel connects ________ to the _________ a. Sender, receiver b. Receiver, sender c. Transmitter, encoder d. None of these
5.
_________ is a subject of __________. a. Body language, paralanguage b. Paralanguage, body language c. Non-verbal communication, paralanguage d. None of these
6.
7.
___________ is primary auxiliary while __________ is modal auxiliary. a. Would, be b. Shall, has c. Doing, will d. None of these Some keys for effective communication that create a positive impact on performance are: 1. Be democratic 2. Keep smiling 3. Increase written communication 3. Leave behind your ego a. 1, 3, 4 b 1, 2, 4 c. 1, 2, 3 d. All of the above
8.
In Intransitive verb the ___________ does not have any succeeding ___________. a. Action, object b. Subject, object c. Object, action d. Subject, action
9.
The rule (subject + {had} + been + V1 + ing) belongs to which tense a. Present perfect b. Past perfect continuous c. Future perfect continuous d. None of them
10.
Correct the sentence: ‘He has tried his all furnitures.’ a. All his furnitures b. His all furniture c. All his furniture d. No improvement
11.
The greatest advantage of oral communication is _________ a. Saves time b. Immediate response c. Shows confidence d. None of these
12.
What are the characteristics, which are necessary when you receive a call? 1. Smile before you speak 2. All calls must be answered within five rings 3. Be prepared, have a pen & paper ready 4. Give the call your full attention a. 1, 2, 3 b. 2, 3, 4 c. 1, 3, 4 d. All of the above
13.
Standard etiquettes while using a telephone are: 1. Be natural 2. Be courteous 3. Transfer calls 4. Answer promptly a. 1, 2, 3 b. 2, 3, 4 c. 1, 3, 4 d. All of these
14.
Pick out the correct statements with regard to telephone conversations: 1. The best policy is to ask for the identity of the person at the other end first before announcing your identity 2. Never leave a caller on “hold” 3. Use simple language, avoid slang and technical terms 4. Give personal consideration for the caller a. 2, 3
b. c, d.
2, 3, 4 1, 2, 3 All of the above
15.
During oral presentation be concrete, specific, __________ and _________. a. Elaborative, practical b. Relevant, elaborative c. Practical, relevant d. None of these
16.
State true/false 1. During power point presentations be enthusiastic and provide as many slides. 2. Slides & OHP should contain minimum information necessary a. T, T b. F, F c. T, F d. F, T
17.
____________ is a passive process while ___________ is an active process. a. Listening, hearing b. Listening, writing c. Hearing, listening d. None of these
18.
A listener is concentrating on the appearance and delivery style of the speaker instead of the subject. In this case, the barrier to listening is ___________ a. Wrong focus b. Inflexibility while listening c. Getting distracted d. Becoming emotional
19.
The semantic markers used to express time relationship are: 1. Next 2. While 3. Hence 4. Previously a. All of these b. 1, 3, 4 c. 1, 2, 4 d. None of these
20.
Acronym BLAST stands for a. Believe, Learn, Apologize, Sincere, Thank b. Believe, Listen, Apologize, Shoot, Thank c. Believe, Learn, Apologize, Sacrifice, Thank d. Believe, Listen, Apologize, Satisfy, Thank
21.
As student, the purpose of reading is emphasized on either for ________ or for _________ a. Information, pleasure b. Interest, pleasure c. Knowledge, interest d. None of these
22.
Reading, for most of the people is a ________ process, but today reading is considered a (n) ________ process. a. Easy, difficult b. Passive, active c. Delicate, informative d. None of these.
23.
SQ3R technique of reading is evolved by Robinson in his book “______________”. a. Effective study b. Effective reading c. Great reading d. Reading makes it easy
24.
State True/False 1. You can’t equip your method for taking down notes.
2.
25.
The note making form the link in the sequence of communication. a. T, T b. F, T c. F, F d. T, F Field abbreviations can be defined as: a. Ground level abbreviation b. Specific field abbreviation c. Shortened word abbreviation d. None of these.
26.
_________and __________ are of utmost importance while taking or making notes. a. Quality, organization b. Quality, clarity c. Clarity, organization d. None of these.
27.
State True/False 1. A learner himself can made abbreviations? 2. Cohesion means linking words or phrases together so that the whole text is clear and readable a. T, T b. T, F c. F, T d. F, F
28.
Two elements of writing are _______ and _____________. a. Cause, effect b. Cause & effect, cohesion c. Clear, readable d. None of these.
29.
Principles of writing letters are 1. Conciseness 2. Loaded with information 3. Courtesy 4. Precision a. 2, 3, 4 b. 1, 3, 4 c. 1, 2, 3 d. All of these
30.
The elements of business letters are: 1. Reference 2. Inside Address 3. Salutation 4. Conclusion 5. Enclosure a. 1, 3, 4, 5 b. 1, 2, 3, 4 c. 2, 3, 4, 5 d. All of these
31.
Points to keep I mind while writing complaint letters are: 1. Be aggressive 2. Make sure your complaint letter is legitimate 3. Let your letter be explanative 4. Keep copy of your letter. a. 2, 4 b. 1, 2, 4 c. 2, 3, 4 d. All of these
32.
Elements of covering letter are: 1. Your interest in job 2. Address of the applicant 3. Position applying for
4.
A statement of your availability a. 1, 2, 3, 4 b. 2, 3, 4 c. 1, 2, 4 d. 1, 3, 4
33.
All matters that are the requirements of vacancy you are applying to should be written in a ______ & _____ a. Judgmental, Explanative b. Crisp, Cruch c. Precise, concise d. None of these
34.
Structure of press release includes all except: a. While writing a heading b. Try to keep press release fewer than 200 words total c. Make your heading interesting d. In first paragraph state the name of the state the name, state and date.
35.
To conduct a formal meeting, one requires: 1. Agenda 2. Chairperson 3. Secretary 4. Standard Periods of notice a. 1, 2, 4 b. 2, 3, 4 c. 1, 3, 4 d. All of these
36.
State True/False 1. The minutes are approved only if the participants of the meeting agree that the written minutes reflect what happened at the meeting. 2. The copies of the minutes should be sent to all participants. a. T, F b. T, T c. F, F d. F, T
37.
Language of memo must be 1. Concise 2. Avoid confusing words 3. Personal 4. Don’t be trite a. 1, 2 b. 1, 2, 3, 4 c. 1, 2, 3 d. 1, 2, 4
38.
In memo between two paragraphs give _________ space(s) and in between two lines give ________ space(s). a. 2, 1 b. 2, 2 c. 1, 2 d. 1, 1
39.
A ________ is used to separate two words, while __________ is used to unite them. a. Colon, Semicolon b. Hyphen, dash c. Dash, hyphen d. Coma, colon
40.
Following are the Do’s and Don’ts when answering questions in an interview. Find the odd one out a. Ask the interviewer to repeat the question if you did not fully understand it. b. Don’t start answering as soon as the question are posed c. Be careful while using jargon to impress the interview
d.
Undersell yourself by being apologetic 1. a, b 2. a, b, c 3. All of the above 4. None of them
SECTION-C Each question carries 4 marks. 1.
Match the following SET A 1. Transmitter 2. Decoder 3. Receiver 4. Feedback a. b. c. d.
SET B a. b. c. d.
Reply that confirm whether the info set has been understood or not.
The person who sends the message The person who accepts the message The process of conversion of a message into format, which the receiver can understand.
1- a, 2 - b, 3 - c, 4 - d 1 - b, 2 - d, 3 - c, 4 - a 1 - b, 2 - a, 3 - c, 4 - d 1 - d, 2 - a, 3 - b, 4 - c
2.
State True/False 1. To ensure clarity in communication, barriers must be eliminated. 2. Unnecessary jargon is a cultural difference barrier 3. It is necessary to use more than one channel to communicate a message 4. Most of our communication through words is laced with non-verbal communication. a. T, T, T, T b. F, F, F, F c. T, T, F, F d. T, F, F, T
3.
State True/False a. Verbal communication generally takes place as a supportive form of non-verbal communication b. The words that identify the who’s, where’s and what’s in a language is a noun c. If one wants to bean effective communication, one should be egoistic d. Collective nouns can’t be countable nouns a. F, T, T, F b. T, T, T, F c. T, F, F, T d. F, T, F, T
4.
State true/false 1. Count nouns are a whole unit, which cannot be counted separately, nor can they be cut into parts 2. Eleven nouns ending in –f o –fe drop –f/fe and add –ves to the plurals 3. ‘A’ and ‘An’are the indefinite articles. 4. No articles are used before names of streets a. f, f, f, f b. f, t, t, f c. t, f, f, t d. f, f, t, f
5.
Match the following SET A 1. Charity e. 2. Tree b. 3. Demonstrative pronoun c. 4. Relative pronoun d. a. 1 - e, 2 - f, 3 - h, 4 - g b. 1 - f, 2 - e, 3 - g, 4 - h c. 1 - f, 2 - e, 3 - h, 4 - g d. 1 - e, 2 - f, 3 - g, 4 - h
6.
SET B Abstract noun Neuter noun Whose Those
State True/False 1. Modal auxiliaries are never used alone 2. Main verb indicate the number and tense in the sentence
3. 4.
Modal auxiliaries have a single form throughout the present tense irrespective of the person In Intransitive verb the action passes from object to subject a. f, f, t, t b. t, f, t, f c. t, f, f, f d. f, t, t, f
7.
Arrange the steps of oral presentation in order. 1. Audience Question 2. Conclusions and a summary 3. Descriptions of methods & results 4. Introduction a. 4, 2, 3, 1 b. 1, 2, 3, 4 c. 4, 3, 1, 2 d. 4, 3, 2, 1
8.
How can a speaker cope with stage fright? 1. Be loud and speak fast 2. Try to compose yourself 3. Checkout physical facilities 4. Concentrate on delivery not message a. 2, 3 b. 2, 3, 4 c. 1, 2, 3 d. All of these
9.
Basic steps in oral presentation are: 1. Start with complex points and then go to simple points 2. Encourage audience participation 3. Try to justify your ides 4. Give your presentation a structure a. 2, 3, 4 b. 1, 3, 4 c. 1, 2, 3 d. All of these
10.
Which of these are true in context of slide projector? 1. Slide projectors are portable. 2. Color images are cheaper to produce 3. Slides also use overlays to simplify complex information 4. There is no face-to-face contact a. b. c. d.
11.
Which of the following are barriers to effective listening? 1. Becoming emotional 2. Flexible while listening 3. Getting distracted 4. Faking attention a. b. c. d.
12.
2, 3, 4 1, 3, 4 1, 2, 3 All of these.
State true/false 1. By focusing too much on the facts, the listener may miss the message that the speaker is intending to convey 2. Refrain from formulation an immediate response is useful strategy to improve listening skills. 3. Listening to an academic lecture is a positive act. 4. In therapeutic listening, the listener has a purpose of only empathizing with the speaker a. b. c. d.
13.
1, 2, 3 2, 3, 4 1, 3, 4 All of these
T, T, F, F T, F, T, F F, F, T, T F, T, F, F
To read efficiently one has to have 1. Ability to interpret.
2. 3. 4.
Knowledge of the language Knowledge of writing system Knowledge about the author. a. b. c. d.
14.
1, 2, 3, 4 1, 2, 3 2, 3, 4 None of these
Match the following SET A 1. Extensive reading a. 2. Intensive reading b. 3. BLAST c. 4. SQ3R d. A. 1 - g 2 - f, 3 - e, 4 - h B. 1 - f, 2 - g, 3 - h, 4 - e C. 1 - f, 2 - g, 3 - e, 4 - h D. 1 - g, 2 - f, 3 - h, 4 - e
SET B Satisfy. Comic book Research paper Survey
15.
Writing business letters is like writing any other document. First we must analyze our audience and determine our purpose. Then we ________, _________, __________ and __________. 1. Revise it 2. Create an outline 3. Gather information 4. Write a draft a. 4, 3, 2, 1 b. 1, 2, 3, 4 c. 3, 4, 2, 1 d. 3, 2, 4, 1
16.
Points to keep in mind while writing apology letter are: 1. Concentrate on the rectification 2. If possible state any compensation 3. Take full responsibility 4. Be dramatic while apologizing a. 1, 3, 4 b, 1, 2, 3 c. 2, 3, 4 d. All of the above
17.
Arrange the following points in chronological order specified in the structure of the job letter. 1. Salutation 2. Body 3. Enclosures 4. Subject 5. Complimentary close 6. Signature a. 1, 2, 4, 3, 5, 6 b. 1, 4, 2, 5, 6, 3 c. 1, 4, 2, 5, 6, 3 d. None of these
18.
State true/false 1. Avoid shortcuts in telegram 2. In fax the content should be structured as in formal letter 3. Never use hand written text in formal faxing 4. As means of communication, emails have features of immediacy of both receiving and sending a. F, T, F, T b. T, T, T, T c. F, T, T, T d. F, F, T, T
19.
Guidelines to follow when preparing an agenda for a formal meeting 1. Specify start and finish time
2. 3. 4.
Gather any materials that will be needed Don’t keep limits of number of items to be discussed Separate the information exchange and problem analysis from problem solving a. 3, 4 b. 1, 2 c. 1, 2, 4 d. 1, 2, 3
20.
An effective chairperson must follow these actions: 1. Rules on agreements 2. Arrives early 3. Follows up the agenda 4. Closes the meeting a. 1&3 b. 2 &4 c. 2&3 d. All of these
21.
State true/false 1. In memo paragraphs are indented 2. BCC stands for Burned Carbon Copy 3. In memo try to give too many whys 4. The sentence used in the minutes should be in present tense a. T, T, T, T b. T, F, T, F c. F, F, F, F d. F, F, T, F
22.
State true /false 1. While report writings, there is no room for the author’s own feelings or opinions 2. Indenting of paragraph is not allowed in notices and circulars 3. Reports are written and presented for specific, targeted audience and not to everyone. 4. Annexure should be numbered and should have a title a. 2, 4 b. 1, 3, 4 c. 1, 2, 4 d. None of these
23.
Match the following according to American and British spelling SET A SET B 1. American e. Centre 2. British spelling f. Gray g. Realize h. Check i. Licence a. 1 - e, g, i : 2 - f, h b. 1 - f, g, i : 2 -e, h c. 1 - f, g, h : 2 - e, i d. 1 - e, f, g, h : 2 - i
24.
Match the common proofreading abbreviations with their meanings SET A SET B 1. STET e. Faulty diction 2. Sp f. Spelling error 3. DICT g. Unnecessary repetition 4. Rep h. Let it stand a. 1 - f, 2 - h, 3 - e, 4 - g b. 1 - h, 2 - f, 3 - e, 4 - g c. 1 - f, 2 - h, 3 - g, 4 - e d. 1 - h, 2 - f, 3 - g, 4 - e
25.
Match the following punctuations SET A SET B 1. Colon e. ! 2. Exclamation f. :
3. 4.
Semi-colon g. , Apostrophe h. ; a. 1-h, 2-e, 3-f, 4-g b. 1-f, 2-e, 3-h, 4-g c. 1-h, 2-g, 3-f, 4-e d. 1-h, 2-e, 3-g, 4-f
26.
Mnemonics can be defined as a. Words that have different spellings and meanings but the same sound b. Some letters in a word is given another word to construct a sentence c. Words that have same spellings but different meanings d. Each letters in a word is given another word to construct a funny sentence.
27.
Characteristics of group discussion are: 1. GD is restricted to physical presence of people 2. Normally GD time can be extended to 40minutes or more 3. The person who co-ordinates the GD is called the “Moderator” 4. GD can be conducted in 2 or more people a. 1, 3 b. Only 3 c. 3 and 4 d. All of these
28.
Match the following SET A 1. CASE-Based GD e. 2. Topic-Based GD f. 3. Knowledge Base g. 4. Vague Topics h. a. 1 - f, 2 - g, 3 - h, 4 - e b. 1 - g, 2 - h, 3 - e, 4 - f c. 1 - g, 2 - h, 3 - f, 4 - e d. 1 - h, 2 - g, 3 - f, 4 - e
SET B Abstract Discussions Political Discussions Scope of Deviation is less Scope of deviation is more
29.
The interview normally conducted I the organization for various reasons 1. Selection of staff 2. Dealing with problems 3. Change of technology 4. Monitoring employee’s progress a. 1, 2, 3 b. 2, 3, 4 c. 1, 2, 4 d. All of the above
30.
To impress the interviews following points must be concise 1. Great the interviewer 2. Establish rapport 3. Perfect dress code 4. Good body language a. 1, 3, 4 b. 2, 3, 4 c. 1, 2, 4 d. All of the above
SECTION A 1 B 2 C 3 D 4 C 5 B 6 A 7 C 8 B 9 D 10 B 11 C 12 C 13 A 14 B 15 A 16 B 17 B 18 C 19 B 20 A 21 C 22 A 23 D 24 A 25 C 26 B 27 A 28 C 29 B 30 B 31 B
32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63
A A A A C D B C D B A C D A C B D D A C A B C C D B A C A A B C
64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
C C B B A C C D C A C D A B A C D D B B A A C D A B C B C D D C
16 D 17 C 18 A 19 C 20 D 21 B 22 B 23 A 24 B 25 B 26 B 27 C 28 C 29 B 30 D 31 A 32 D 33 C 34 B 35 D 36 B 37 B 38 A 39 C 40 D 41 B SECTION C 1 B 2 A 3 D 4 D 5 A
6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
B D A A D B A B C D B B C C B C D D C B B B C C D
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