Management 405 Syllabus

MGMT 405 Professor

Management and Organization Behavior Mike Albert; Bus 346, 338-1353, e-mail: [email protected] OH T /TH 9: 05 - 9:35 (McKenna Theatre) T /TH 11:00 - 12:00, 12: 15 – 12: 45 (Bus 346)

Fall 2008 Course Overview MGMT 405 focuses on a variety of key topics related to understanding the fundamentals of management and organization behavior. Since almost all of you will be working in some type of organization, the more that you understand key factors that increase an organization's effectiveness, the more successful you should be during your career. Although most of you may not be working in a managerial role, you will be working for a variety of managers throughout your career. The more you understand the world of work from a managerial perspective, the better your working relationship should be with your manager. A good working relationship with your manager should increase your job performance and enhance your career success. For those of you who will be working in a managerial role, this course will provide you with a comprehensive overview of key factors related to performing effectively as a manager. The key theme of the course is the challenges that managers and organizations will encounter during the 21st century. Topics include the study of key management functions; namely, planning, organizing, leading, and controlling. A variety of important behavioral areas focused on include communicating, motivation, and teamwork. Other key topics include ethics and social responsibility, decision making, and human resources. Objectives 1. To understand characteristics of effective organizations and the challenges they will encounter during the 21st century. 2. To understand the four key managerial functions: planning, organizing, controlling, and leading. 3. To understand various behavioral factors related to effective managerial, organizational, and employee performance. 4. To apply concepts related to effective managerial, organizational, and employee performance in a variety of situations. Class Format This course is not a traditional lecture class; it will take advantage of the theatre's multimedia capability. As summarized in the attached cover letter, it will focus on the course material through the integration of: 1) lecture that reviews the book chapters, 2) video cases and case analysis, 3) brief video clips from movies related to key topics, 4) brief audio clips from songs related to key topics attached to Power Point slides, 5) scanned images, 6) talk-show format - featuring brief interviews of your work experiences (such as highly effective vs. ineffective managers for whom you have worked), 7) workbook exercises that involve you thinking about and assessing a

situation, 8) tips for success - brief talks focused on a specific work-related issue, 9) management poems, and 10) other activities. Attendance In light of the multimedia nature of this course, your attendance is essential to develop a practical understanding of the course material. If you pay attention in class - and listen to me emphasizing specific areas - you should have a good idea regarding the focus of the exam questions. On the other hand, if you choose to only read the assigned chapters and take the exams without attending class, analysis has shown that student performance on the exams will be significantly lower. More importantly, you will not develop the practical understanding that should be of significant benefit to your job success throughout your career. Books Management, Schermerhorm. Wiley, 2004 MGMT 405 Course Notebook - Wiley 2008-2009 (Packaged with the text) The Course Notebook contains all of the PowerPoint slides shown in class. The PowerPoint slides (approx. 30 per chapter) are not available on the class web site. Other Requirements: Scantrons (similar to Form. No. 882-E) and a Plastic Clipboard. YOU CANNOT TAKE ANY EXAM WITHOUT A PLASTIC CLIPBOARD! The clipboard cannot be a piece of cardboard paper. It must be a plastic-clear clipboard; they are sold in the bookstore and in office supply stores. Exams and Grading There are multiple choice 45 questions on each of the three exams; 40 of the questions test your understanding of the concepts discussed in the relevant chapters and substantially elaborated on during class. There are four choices for each of these questions. Each of the three tests focus on five chapters; exams two and three do not test concepts from previous chapters. Five of the 45 questions focus on the video cases or other material presented in class. There are five choices for each of the video/multimedia questions. The video cases are not available for viewing outside of class; please do not ask. If you miss the exam, you receive zero points. No "Incomplete" will be given in this class. There is no final (comprehensive) exam. Exam 3 is scheduled on Dec. 16. Grade Determination: the table on the next page indicates the relationship between grades on each of the three exams and course grade.

2

Exam Grade Points Percent 45 44 43 42 41 40 39 38 37 36 35 34 33 32 31 30 29 28 27 26

100 97.8 95.6 93.3 91.1 88.9 86.7 84.4 82.2 80 77.8 75.6 73.3 71.1 68.9 66.7 64.4 62.2 60 57.8

A A A A A AB+ B B BC+ C C CD+ D D D D F

Total Points Potential Total Points Course Grade 3 Exams Bonus Points 135 132 129 126 123 120 117 114 111 108 105 102 99 96 93 90 87 84 81 78

6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6

141 138 135 132 129 126 123 120 117 114 111 108 105 102 99 96 93 90 87 84

A A A A A A A AB+ B B BC+ C C CD+ D D F

There are 45 questions on each of the three exams, and 5 of the 45 questions are questions that focus on the video cases or other material presented in class. Six bonus points were added for two purposes: 1) to provide a simple opportunity to earn extra credit by following simple course and exam policies created for a class of approximately 650 students; 2) appreciation for class participation from students throughout the semester related to responses to the video cases questions, examples from work experiences, talk show participation, questions and comments, etc. Your final course grade is the sum of the points on the three exams, plus the maximum of 6 bonus points each student earns from following the simple course and exam policies. As described in the syllabus (p.6) and conveyed in class, bonus points will be deducted from any students who does not follow course and exam policies. You need the minimum points to receive that respective grade. For example, you need a minimum of 111 total points to receive a grade of B; 108-110 total points is a B-. Similarly, if you have a total of 95 total points, you will receive a D+, and not a C-, as your final course grade. You need a minimum of 96 total points for a Credit grade. If you have 95 or fewer total points you will receive a NC grade if you select C/NC as your grade.

3

Grades will be posted on the following web site: http://online.sfsu.edu/~malbert Directions to find your posted on the web site 1.First, locate the letter that corresponds to your last name. 2.Then, search for the last four digits of your SFSU student ID#. If there is no score for your grade, see the Grad. Asst. You may not have written your SFSU ID# on the scantron, you may not have indicated on your scantron that your version was A, B, C, or D, or you may have made marks or written on the exam which results in an automatic deduction of 4 points. See the GA, if “See GA” appears rather than a grade. Please do not contact me by phone or e-mail to find out your grades. As stated before, your total points will not be changed even if you need one point to get a C-. I will not respond to any such requests. COURSE POLICIES 1.Exams You have a maximum of 60 minutes for each of the three exams. On exam day you can arrive early and begin the exam by 9:15 to avoid the 9:35 rush. If you begin the exam at 9:15, you have until 10:15. For those beginning at 9:35, the exam ends at 10:35. Please note although the exam is a 55 minute exam, you have been given an additional 5 minutes to take into account the occasional disruptions from students leaving and waiting a few minutes to get the exam. When you are given an exam, go to the end of the row – to the left - and do not skip any seats. Exam grades will be posted on the web site no later than 12:00 p.m. the day after each exam. I will announce additional information regarding posting grades during class. On exam day, you will need your SFSU ID card; the ID must be the ‘newer’ ID with your student #, not the ‘older version’ containing your social security #. If you forget your ID, you will lose two of your bonus points and your grade will not be posted until you bring your SFSU ID to a following class. Please remember to always have your student ID with you. You also will need a SCANTRON (similar to Form No. 882-E) to take each exam. PLEASE SEE THE EXAMPLE OF A PROPERLY COMPLETED SCANTRON ON P. 14, and see the example of the Exam Cover Page on p. 15. Make sure you enter the information on your scantron like the sample, or you will lose two of your bonus points. Also – follow directions on the exam cover page! NO MARKS OF ANY TYPE CAN BE MADE ON YOUR EXAM. IF THERE ARE ANY MARKS ON YOUR EXAM, YOU WILL LOSE 4 POINTS. DO NOT CIRCLE OR PLACE CHECKMARKS ON QUESTIONS OR ANSWERS! A plastic clipboard is needed to take each exam. You cannot take an exam without a clipboard. You will not be given an exam if you do not have a plastic clipboard. I suggest you buy a clipboard when your purchase your texts. The clipboard must be a hard plastic clipboard; you cannot use a 4

piece of hard cardboard or a clipboard made of wood. REMEMBER - NO PLASTIC CLIPBOARD, NO EXAM WILL BE GIVEN TO YOU. Books and notebooks will not be allowed in McKenna Theatre on exam day unless they are secured in a backpack. You will not be given an exam if you have ANY books or papers with you. Also – please do not wear ear buds to ANY class and do not wear HATS on exam day. Any student caught cheating will receive zero points for the exam. This also will be documented in a formal letter and sent to the appropriate student-disciplinary department. Make sure you do not have any papers or books out. Also - make sure there are no pages or notes attached to your clipboard. If there are, it will be assumed that you were using these notes during the exam and you will receive a zero (0) for that exam. WHEN TURINING IN YOUR EXAM: Show your ID, scantron, and exam to the Graduate Assistant collecting the exam (in the rear of the theatre.) You may have to wait a few minutes when turning in your exam. ALSO, PLEASE DO NOT WAIT IN THE AREA OUTSIDE THE THEATRE BEFORE OR AFTER THE EXAM. THE NOISE WILL INTERFERE WITH STUDENTS WHO ARE STILL TAKING THE EXAM. 2. Missing an Exam There are no make-up exams for the three exams unless you provide me with a letter from your doctor indicating that you were so sick that in his/her judgment, you needed treatment an/or you had to remain in bed. It is your responsibility to ensure that your doctor focuses on the specifics detailed in the past sentence in his/her letter. The letter must be on the doctor's professional stationary. If you doctor does not emphatically specify that in his/her opinion your illness was of such severity that you needed to stay home, you will receive a zero for the exam. If you have any history of anxiety attacks, you must bring documentation for past treatment, and also see a mental health professional on the day of the exam. You must see a doctor in his/her office. You cannot call your doctor and say you are sick. If you do not actually visit the doctor in his/her office, clinic, emergency room, you will not be able to take a make-up and you will receive a grade of zero for the exam. It is your responsibility to arrive on time for the exam. Since MUNI/BART service is not always on time, I suggest you plan to arrive at least 30-45 minutes earlier on the three exam days. In other words, MUNI/BART being late is no excuse for arriving late. If you are involved in a car accident the day of the exam, you will need to provide an official copy of the police report you filed and a copy of the insurance claim. If your car does not work on the day of the exam, take public transportation. Regardless of your specific situation, including car breakdowns, you will need written documentation for any circumstance in order to take a make-up exam. For example, if you have to leave the country to visit a severely ill member of your family, you will need to provide a copy of your airline ticket and the relative’s hospital admissions record.

5

Make-up exams will take place the day following the scheduled exam in a room in the Business building. It is your responsibility to contact me by e-mail within one day after missing an exam regarding scheduling a make-up exam due to ANY documented reason. Once again, if you do not provide the specific documentation that has been described, you will not be able to take a make-up exam. There will be no exceptions, whatsoever, to this policy. If you do not contact me by e-mail ([email protected]) within one day of the exam, you will lose 5 points. If you do not contact me by e-mail within 2 days, you will not be able to take a make-up exam. 3. Bonus Point Deductions. As summarized below, individual students may lose bonus points for a variety of specific reasons. Since you have been given the opportunity to earn as many as 6 Bonus Points on the three exams, you also can have these points deducted from each exam by NOT following classroom and exam policies that were created for a course with approx. 650 students. PLEASE TAKE ADVANTAGE OF THE OPPORTUNITY FOR BONUS POINTS. IF YOU CHOOSE NOT TO, REALIZE THIS IS A DECISION YOU HAVE MADE. The table below summarizes most of the reasons for losing Bonus Points. Entering class after 9:50 = - 5 Points Leaving class early = - 5 points No student ID = -2 Points Incorrect information on Scantron or Test = -2 Points (wrong ID#, wrong test#, no name, etc.) Any marks on exam = -4 Points Leaving seat during exam before 9:50 = -2 Points Sitting in Rows A – I after 9:35 = -2 Points E-mail that is not sent to correct address = - 2 Points Continued talking in class = -4 Points Sleeping during class = - 3 Points Cell phone rings = - 3 Points Leaving class to talk - cell phone = - 5 points Abusive language to GA = - 5 Points 4. McKenna Theater You can come to class earlier if you like; music and a light show will begin at 9:05. I am also available to talk with you during that time, from 9:05 – 9:35. So as not to disturb other students, PLEASE DO NOT SIT IN ROWS A- I AFTER 9:35; SIT no closer than Row J. Chairs will be placed next to this row with a sign on them.

6

So as not to cause disturbances to others, please arrive to class on time. Doors will be promptly CLOSED at 9:50 PLEASE DO NOT KNOCK ON THE DOOR AFTER 9:50. THEY WILL NOT BE OPENED AND YOU WILL BE DISRUPTING MY ABILITY TO FOCUS. Any student entering after the doors are closed will lose 5 points. Similarly, so as not to create disturbances during class, no one should leave until the class ends at 10:50. If you have a doctor's appointment or job interview, do not attend class that day If you leave early, you will lose 5 bonus points. Please do not talk during class; it is distracting to me as well as students sitting near you. Anyone disrupting the classroom experience of others will be dropped from the class after the third episode. The first time you will be reminded of the impact that your talking has on the concentration of others and asked to please stop. After the second occurrence, you will be informed this is the second time your talking is disrupting the concentration of others, and 4 points will be deducted from your grade. You will be dropped from class if it occurs one more time. Please make sure you turn off all computer volume, pagers, cell phones before class begins. If your cell phone rings during class, you will lose three points. If you are sleeping during class you will lose three points. Please do not bring any food or beverage with you. Also - no children or pets please. I appreciate your understanding of the above issues and your cooperation. 5. Contacting me or the Graduate Assistants I will have office hours in McKenna Theatre for 30 minutes before each class. It will be my pleasure to talk with you about the course, career issues, or other related matters. I also have office hours in BUS 346 on Tuesday and Thursday Please contact one of the graduate assistants regarding administrative matters such as exams, or entering grades on progress reports. I will sign these after the grade is entered. Please do not leave any phone messages that you will be absent from class, or that you are sick and will be missing the exam, etc.; only use the class e-mail. IF YOU NEED TO CONTACT ME BY E-MAIL, PLEASE MAKE SURE YOU USE THE CORRECT E-MAIL ADDRESS. See the first page of the syllabus; e-mail to [email protected] will not be answered – and – you will lose two of your points.

7

Keys to Being Successful in this Class 1. Attend each class and focus on the material being discussed. Are you focusing your attention on the material or are you thinking about something else or spacing out? 2. Comprehensively read the chapter reading assignments prior to coming to class. 3. To study, use the active studying technique summarized on p. 13 and reviewed in class. DO NOT STUDY BY MEMORIZING THE POWERPOINT SLIDES SUMMARIZED IN THE COURSE NOTEBOOK!!! 4. Think about what it means to study in order to fully comprehend a college course and then actively apply good study habits to this course. 5. During each class, listen for my comments regarding concepts that you will be expected to understand on the exam. 6. Make sure that you have the following items for each exam: clipboard and SCANTRON filled out prior to class. Arrive on time for each exam. Remember that if you miss one exam and do not fully document the situation as summarized earlier, you will receive a zero. In most cases, this will mean that you will need to drop the course in order not to receive a failing grade. 7. Answer the following two questions: 1) Does it make sense to take this course only once? 2) What do I need to do so this happens? The Commitment I Need from You In the cover letter I wrote you that I am excited to teach this class and that I have spent substantial time carefully designing the class. I also stated that I believe this course can have a positive impact on your career. However, you are a key resource for this class to be successful. I am asking you to target this course as one course that you will really apply yourself - and this means that you use your energy for "mindful focus" while in McKenna Theatre. This will allow you to absorb and understand the lectures, video cases, talk shows, workbook exercises, etc. I trust you understand the potential problems associated with teaching a class of approximately 650 students in a large theatre setting. This reality required formulating the policies summarized above. Thank you for your understanding of this matter. I also designed some fun stuff into the class. It is my wish that it brings a little joy into your experience at SFSU. Attention: Students Who Are Serious about Career Success When you purchase the book and register via the Internet you also will receive a free subscription to the Wall Street Journal for 10 weeks. You also are able to access the Wall Street Journal Interactive Edition for 16 weeks. I urge you to spend 20 minutes a day, skimming the 8

WSJ, and reading three articles of interest per week. Think of the impact this focus will have on your professional self in five years!

Web-sites for Career Success How to Write a Resume 1. http://resume.monster.com/ 2. http://www.write-a-resume.org/ How to Interview 1.http://www.collegegrad.com/intv/ 2.http://interview.monster.com/ Annual Salary Data 1.http://www.careerjournal.com/salaryhiring/ Choose “salary by title” under the “salary and hiring info” option on the right side of the webpage. 2. http://stats.bls.gov/search/ooh.asp?ct=OOH Enter an occupation that you would like to search for into the search engine bubble and click search. The result page will give you the information regarding the earnings and other information beyond that, such as the nature of work and the working conditions information related to the occupation that you type in as the keyword. Conducting Effective Meetings 1.http://www.management-info.biz/article/strategies-for-planning-and-conducting-7030.html Use “google search” (at the very top of the page) as the search engine and make sure that you choose “management- info.biz” instead of “web” when you want to browse articles from this site. 2. http://www.managementhelp.org/misc/mtgmgmnt.htm Managerial Skills 1.http://management.about.com/sitesearch.htm?terms=managerial%20skill&SUName=managem ent&TopNode=3553&type=1 Scroll down the page and you can access 656 results for “managerial skill” topic. 2.http://www.thinkingmanagers.com/ Use google search (on your left hand side) as the search engine and enter “managerial skill” as the keywords. Do not forget to choose “management” under the Google search option if you want to browse articles from this site.

9

Survey/Assessment of Managerial Skills 1. http://www.recipesforaction.com/schimellode/resources.html 2. http://www.humanlinks.com/skilhome.htm Communication Skills 1.http://www.mindtools.com/CommSkll/CommunicationSkills.htm Use the search engine on the top right of the page to pull out some information or articles regarding the topic that you are working on. The results page will pop up immediately right after you click search. 2.http://www.google.com/custom?domains=www.thinkingmanagers.com&q=communication+sk ills&sa=search&sitesearch=www.thinkingmanagers.com&client=pubThis url leads you directly to “communication skill” page. Leadership Skills 1.http://www.managementhelp.org/ldrship/ldrship.htm#anchor283260 This url leads you directly to “leadership skill” page. 2.http://www.mindtools.com/pages/main/newMN_LDR.htm 3.http://www.buzzle.com/editorials/11-22-2005-82084.asp Effective Decision Making 1.http://www.1000ventures.com/business_guide/crosscuttings/decision_making_main.html This url leads you directly to “effective decision making” page. Just scroll down the page and you will see all the information regarding effective decision-making. Corporate Culture 1.http://beginnersguide.com/management/organizational-development-understandingcorporate-cultures/ Use the “learn about” bubble as the search engine and the search results will pop up immediately. Scroll down the page in order to see the search results. Free corporate culture test is available when opening: http://web.tickle.com/tests/corporateculture/?sid=2005&supp=search_corpculture_2&test=corp oratecultureogt” webpage. 2.http://www.1000ventures.com/business_guide/crosscuttings/culture_corporate.html This webpage provides 25 lessons from Jack Welch, the former legendary CEO of General Electric. In order to access this topic, you have to scroll down the page a little bit until you see “Case in Point: 25 Lessons from Jack Welch” option. Click on it and scroll down the result page until you see the table with those 25 lessons as the contents.

10

Date Aug. 26

Topic Course Overview

Assignment / In-Class Video

Aug. 28

Management in the 21st Century

Chapter 1

Sept. 2

Management in the 21st Century

Video Case: Hard Candy Co.

Sept. 4

Historical Foundations of Mgmt.

Module(249-256) Video Case: UPS

Sept. 9

Historical Foundations of Mgmt. Environment & Competitive Adv.

2

Environment & Competitive Adv. Globalization & Int'l Mgmt.

3 (only read 34-35 38-39, 41-44, 46-48)

Sept. 16

Globalization & Int'l Mgmt. Ethical Behavior

Talk Show 4

Sept. 18

Ethical Behavior Social Responsibility

Video Case: Ethical Issues 4

Sept. 23

Social Responsibility

Video Case: Union Camp Paper Co.

Sept. 25

EXAM 1

Scantron and Clipboards

Sept. 30

Planning Decision Making

5

Oct. 2

Decision Making Strategic Planning

Video Case: Next Door Foods 6; Video Case: Holigan Group

Oct. 7

Strategic Planning

Video Case: Kropf Foods

Oct. 9

Strategic Planning Entrepreneurship

6; Talk Show

Oct. 14

Controlling

7

Oct. 16

Controlling

Video Case: Sunshine Cleaning Systems

Oct. 21

Organizing

8; Video Case: The Jian Company

Oct. 23

Organizing

Video Case: A. C. Peterson Farms

Sept. 11

11

Oct. 28 Oct. 30

Organizational Culture and Design Organizational Culture and Design

9; Video Case: Yahoo

Nov. 4

EXAM 2

Scantron and Clipboard

Nov. 6

Managing Human Resources

10 (Nov. 11 – SFSU closed: Veterans Day)

Nov. 13

Managing Human Resources Communicating

Video Case: Dayton - Hudson 14

Nov. 18

Communicating

14; Video: The Assertive Professional

Nov. 20

Motivation

12; Talk Show

Dec. 2

Motivation and Job Design

Video Case: Tellabs

Leadership

11

Dec. 4

Leadership

Dec. 9

Teams and Teamwork

Video Case: Sunshine Cleaning Systems Video Case: Southwest Airlines 13

Dec. 11

Teams and Teamwork

Video Case: Univ. of Michigan Hospitals

Dec. 16

EXAM 3 (9:00/9:25 a.m.)

Scantron and Clipboard

NOTE: EXAM 3 is scheduled during Finals Week. You can begin the 60 min. exam as early as 9:00 and as late as 9:25. No one will ne permitted to take Exam 3 at another time! The above schedule may change; any changes will be announced in class. Please make sure you are aware of any changes to the schedule, including exams. Do not e-mail or leave phone messages to inquire about any changes; contact another student who has attended class! ----------------------------------------------------------------------------------------------------------Do not read the following pages from these chapters: Chapter Pages Topics 2 22-25 Internal environment and diversity through Managing diversity 3 See below Various 9 135, 141 Multicultural organizations, How to reengineer core processes 10 155-157 Graphic rating scale through Multiperson comparisons 11 168-173 Fielder's theory through Transformational leadership 12 186-189, Reinforcement strategies through Punishment 12 190-192, 194 Core characteristics model, Independent contracting 14 225-229 Conflict management, Negotiation For chapter 3, only read 34-35(through the first paragraph on Globalization); 38-39(Environment of international business through MNC); 41-44(Cultures and global diversity through Role of contracts); and 46-48(Management across cultures through end of the chapter). 12

Recommendations for Learning the Course Material 1. DO NOT MEMORIZE THE PP SLIDES in the Course Notebook! 2. UNDERSTAND the concepts and their implications and applications. 3. Read each chapter before the chapter is discussed in class. 4. Before reading a chapter, skim it to become familiar with its focus: a. First, read the ‘Planning Ahead’ questions - there are usually four - and each one corresponds to a major section of the chapter. b. Then, read the few paragraphs that follow. These paragraphs provide an overview of the key theme of the chapter. c. Next, spend two minutes carefully flipping through the 3-4 pages that correspond to each of the ‘Planning Ahead’ sections. Note that each major section begins with the title of that section underlined. Note the various topics that comprise each section, and briefly read the concepts, definitions, and any illustrations/charts that appear so that you begin to develop an outline in your mind of each of the major chapter sections. d. After you do this for one section, continue this process for the other major sections that comprise the chapter. e. Now, before you begin to read each section, spend a few minutes reading and studying the bulleted summary for that major section, appearing at the end of each chapter. f. Then, after you have read and studied the first bulleted summary, slowly read ‘that section’ for comprehension and understanding. g. Now that you have completed reading the first section, proceed (following steps e and f) with the remaining major sections of the chapter. 5. After we have finished discussing each chapter in class, read and study that chapter again. 6. To determine if you really know the material, see if you can provide a brief oral summary for each of the concepts that comprise the chapter. Try the following – simply look at each concept that is discussed in each of the major sections. IF YOU CANNOT PROVIDE A BRIEF ORAL SUMMARY WITHOUT HAVING TO READ THE MATERIAL AGAIN, YOU DO NOT UNDERSTAND THE CONCEPT! 7. Begin studying for each exam one week before the exam. It is assumed that you have read each chapter twice before you begin to actively study. Re-read and actively study each chapter as summarized above. Remember - IF YOU CANNOT PROVIDE A BRIEF ORAL SUMMARY WITHOUT HAVING TO READ THE MATERIAL AGAIN, YOU DO NOT HAVE A GOOD UNDERSTANDING THE CONCEPT!

13

14

MGMT 405 Professor Albert

Test 1

B FOLLOW THESE DIRECTIONS CAREFULLY OR YOU WILL LOSE TWO POINTS ON THIS TEST! 1. PRINT your name here 2. Write the last 4 numbers of your student ID here 3. Follow the sample scantron on p. 2, and enter the following information on the scantron: a. PRINT your name. b. Write the last 4 numbers of your student ID. c. PRINT the letter/number of this exam. d. If your scantron form is a little different than the sample on page 2, this is OK. Use common sense when deciding where to print/write the information on your scantron. 4. On the scantron: a. Only use a #2 pencil. b. Make dark marks and completely darken the space. DO NOT MAKE ANY MARKS ON ANY OF THE EXAM PAGES OR 4 POINTS WILL BE DEDUCTED FROM YOUR GRADE. THIS MEANS DO NOT MAKE ANY MARKS AT ALL!

1

15

 

16

17