Mafaa Exco Meeting With Sgmhr 28 July 2009

MAFAA rd Suite 3-01-33 Floor,Menara Keck Seng, 205, Jalan Bukit Bintang,KL Tel : 2116 5803 Fax: 2216 5999 Email : [email protected]

MINUTES OF THE MALAYSIA AIRLINES FLIGHT ATTENDANTS EXCO MEETING 28 JULY 2008 Venue

:

SGMHR Office Subang th

Date/Time:

28 July 2009 1500hrs

Present

Effendi Abdul Rahman Alluyah Morshid -

SGMHR Controller IR

Ismail Nasaruddin Akram Osman Tarmezdi Kadir Murad Zainal Sri Ganesh Zalida Abu Zarim Suzaina Junoh

President Secretary General Exco Exco Exco Volunteer / Member Volunteer / Member

Item

1.

:

-

Matters Discussed

Issuance of Collective Agreement (CA)

1.0

MAFAA exco has urged the company to issue the 2009 Collective Agreement (CA) as so the crewmembers and employees alike will know of their terms and conditions. It is so unfortunate that the company has overlooked the importance of issuing the copy of CA as crewmembers are stuck and loss without any documented policies to their terms and conditions.

1.1

MAFAA requested that HR were to immediately issue a soft copy of the CA to all crewmembers as the definition of their work conditions must be seen as not working outside of these conditions set in the CA.

1.2

Past practices of not issuing a CA copy to crewmembers must be put to stop as it will create unjust and create bad faith in all dealings to their terms and condition.

1.3

1.4

Action By

It is not widely known if the CA has adopted mass changes but it is apparent that Schedule II (Terms and Conditions of Operation of Cabin Crew) has been left outside of the CA. This is quite worrying as there will be major conflicts to these changes especially on the hours of flying and payments in lieu of the allowance. HR has also informed us concurrent that any long haul night stops which is below 30 hours, will be paid the FTL allowance of RM600.00 and which if Page 1 of 10

Deadline

there is a delay or exigencies to the night stops stations which the crew will require to stay longer than the 30 hours, such terms will still be paid accordingly. However, MAFAA requested all these conditions to be notated and be made available to crewmembers.

1.5

1.6

1.7

1.8

MAFAA also requested that an FAQ be given to all crewmembers quickly as IR / CCLOPS there are too many complaints coming from members stating that they are unaware of their rights to either reject or to follow these work conditions.

ASAP

Such conditions are prone amongst the crewmembers for years where MAFAA highlighted that Flight Operations centre will direct the crewmembers to work according to these conditions in the CA however the crewmembers have not seen or even have read any of these terms and condition. So the question was who are crewmembers to take orders from? Even so, if crewmembers are being guided by the previous CA, the previous CA is already an obsolete document which cannot be used no longer as most of these terms and conditions are sitting out side of this current CA. The FTL scheme is the only document that is being made half aware to the crewmembers. MAFAA also questioned on why wasn’t there any soft copy made available to crewmembers as this will be deemed as obscuring to one party of the information to their terms and conditions and one party will benefit with having the full information (CDC has one soft CA copy)

1.9

Such bad practices are common for the past many years in the airline and this MAFAA request should be put to stop.

2.0

IR is in the midst of addressing these matters especially on the backdates which will be paid in August 2009

HR

KIV

MAFAA urged HR to issue an FAQ to all questions pertaining to the FTL scheme and flight duty conditions set under the CA. IR will look into issuing the FAQ via CCLOPS.

2.

Qinetiq Results To be Made Publish For All Crew Members

2.0

MAFAA requested that a copy of the FTL QinetiQ results be made publish to all crewmembers as it appears that what the management has promised earlier are not well delivered in the eyes of the crewmembers.

2.1

MAFAA also highlighted the need of this result as in order to represent the openness and transparency of the FTL scheme. Since the company had pay so much for this entire scheme, than it will only be fair to publish it.

2.2

The last meeting with the FTL committee, MAFAA was promised that this result will be made published and transparent however MAFAA has not seen this done in full view for the crewmembers since the meeting. *HR will again request CCLOPS via IR to issue these findings to all HR/CCLOPS crewmembers. Page 2 of 10

KIV

3.

Transport Issues.

3.3

MAFAA raised issues of transport disparity and IR had informed us stating that all these will be looked and formulated in the coming CA.

3.4

MAFAA have raise its concerns stating that there are too many disparities amongst the crewmembers and pilots where some have earned this facility and many are not.

3.5

It appears that the company is still practicing double standards when comes to dealing of transport matters for the crewmembers.

3.6

MAFAA had also asked IR Pn Ally to respond to crewmembers on their request for transport facilities. Some request are kept waiting for 3 months for approval by her.

3.7

4.0

KIV

ALLY

KIV

HR CCLOPS CDC

KIV

MAFAA hoped to see further improvement on this issue and will follow up time to time when there are complaints of this issue by members. Members are also urged to lodge their complaints with us if they are faced with any problems pertaining to transport pick up / send off issues. •

4.

IR ALLY

KIV

SUBMISSION OF MC PROBLEM We raised our concerns regarding submission of MC’s via MC Box in CDC. We received reports stating Crew MC’s slips were missing and that no records were put into the system by CDC officers. Moreover, no acknowledgement was given to the crew when the department

4.1 receives the crew medical slips. It should be done the following week to the crew and not months later stating there has been no submission made by the crew.

4.2 MAFAA recommends a new change in submission of MC system and HR will liaise with CDC. * KIV

5.

KUL / PER / KUL / Multi 737 Sectors & CDC / AO / Flight Long Layovers at Airports

5.0

MAFAA raised matters on sectors especially KUL / PER / KUL which it was identified as a coercion flight against the crewmembers to work overtime and without sufficient rest after operating of such flight.

5.1

MAFAA complained that crewmembers were tired after each flight and that they will require at least 8 to 12 hours of rest upon arriving in Perth. What matters most was where at times these flights were delayed and crewmembers are being made to work longer hours with longer lay over Page 3 of 10

hours at the airport before they return or continue on the next flight.

5.2

Scheduling has to identify and the need to adjust such duty for the crewmembers is deemed importance. MAFAA will follow up with Flight Operations and CPS to raise this matter up and HR will be informed if no changes are being made to this problem.

5.3

There must be some level of directive coming from HR to instruct any business units within the company to manage and help minimized the cabin crew’s complaints and grievances.

5.4

Even though there are times the airline needs to operate these sectors due to cost saving factors, the crewmembers must be give some information on their duties and be paid some form of allowances in order for them to operate the return sectors.

HR CPS AO

* MAFAA will follow up with AO / CPS and copy to HR

6. 6.0 6.1

Complaint by MAFAA Member against Narrow Body First Officer MAFAA claimed that by evidence of report, a complaint was raised against a Co-Pilot last year in November 2008 and we have yet to see any outcome of this complaint against the party. MAFAA and HR is concern as it appears no report or no investigation was made to this issue. Upon checking further, nothing was found and HR is now pressing for the relevant parties to answer on why HR main was not made aware of this issue. * MAFAA is awaiting for some feedback from HR

HR

CCLOPS Best Practices – Disciplinary Issues and Warning Letters

6.2

MAFAA have raised its concern with regards to crewmembers being called to office quite rampantly to answer an inquiry and most times, without having any involvement to the case with the company.

6.3

Crewmembers are often being made to drive to KLIA to explain personally to the department and this practice is deemed to be waste of time, causing great inconvenience to the crewmembers and unnecessary especially when an investigation is being held on complaints not leveled against the crewmembers themselves.

6.4 6.5

CCLOPS will need to understand the great inconvenience caused on the crewmembers where family time and personal matters are of importance whenever the crewmembers are off or back from duty at base. MAFAA stated that the department’s investigation is most time done without the proper findings and crewmembers are being victimized by the need and coercion to sign against a letter issued to them by the department. This is against the will of the employee. MAFAA is objecting to this material of DAC Page 4 of 10

KIV

as termed by the department.

6.6

6.7

6.8

The issue of Verbal Warning was being “misquoted” by a department representative stating to MAFAA reps that it has no longer become a practice to issue crewmembers with a verbal warning. MAFAA rejects of such practice being immobilized as it appears to be in conflict of the company’s Code of Employment practice and to the Industrial Relations best practices. The department should at least consult HR / IR before making any changes to this practice.

HR CCLOPS

MAFAA and HR both agree that under the employment best practices, a verbal warning is still applicable and sufficient to the employee subject on the permissible and severity of the case. MAFAA will write to the department on this matter jointly with HR and will encourage all parties to monitor such practice and not being played down by certain individuals in the department. MAFAA will like to see all fairness is given to the crewmembers and that in all employment / industrial matters such practice must be made seen and justified.

HR MAFAA

* KIV

7.

MC’s and Failure To Submit

7.0

HR has once again raised its alarm on crewmembers submitting fake Medical Certificates (MC’s) to the company. This is quite alarming as there are now 60 over cases involving crewmembers being investigated by the management.

7.1

7.2

7.3

7.4

MAFAA will like to stress to all members that at no time will MAFAA condone such ill practices and that any crewmembers who are caught or known to become culprits of dealing or issuing / sell / or provide fake MC’s to others will be reported. Such practice will also bring serious repercussions to the entire profession of MAS Cabin Crew. MAS Cabin Crew should not be advertised as pushers or buyers of fake MC’s. We have reports claiming it is currently being practice by some crewmembers and that MC’s are even sold to anyone for RM30.00 or less. Please note that this offence is punishable by law and that the company can at anytime make a police report against anyone who is found to have produce a fake MC. It is an offence to also produce fake Medical Certificates to the company in order to induce leave or off from work or duty. Fake MC issues have brought a long history of bad reputation to MAS Cabin Crew and even to the Medical Institution in Malaysia. The airline also suffered severe embarrassment once media were to exposes this matter. Hundreds of MAS employees were sacked after being caught with fake MC’s years ago. This offence is also punishable by law. Page 5 of 10

KIV

* KIV

8.

Tailors / Uniform Vendor.

8.0

This issue is once again highlighted as the Cabin Crew’s uniform and image is now being compromised.

8.1

MAFAA has received too many complaints from members on the Female Baju Kurung and Men’s jacket / tie / buttons. We also highlighted the quality and material used by the tailor.

8.2

8.3

8.4

There appears to be no quality control on these items once it arrives uniform stores. The bags and garments are of poor condition and complaints on the bag handles and strap being torn are most common. Ladies slippers were also not spared and that MAFAA has urged HR to investigate these endless complaints by crewmembers. The state and office condition of a tailor was raised in the meeting and that MAFAA has pictures of this dilapidated tailor situated in a high background of KL city. Crew had complaint that the tailor is not adhering to some company’s regulations and photos was sent to us as proof to show how MAS Female uniforms are being thrown all over the place. The condition of this place where the crewmembers will need to pick up their uniform and to even try out their uniform at this place is unbearable and shameful. MAFAA will follow up with this issue and HR will look into this matter.

9. 9.0

A (H1N1) Issues MAFAA informed HR that crewmembers are not supplied with any hand sanitizers on board the aircraft as suggested to EOC. EOC had state that the company may incur some expenses to provide these sanitizers.

9.1

MAFAA is urging to the company to take a positive stand by providing sanitizers to crewmembers.

9.2

MAFAA exco also state that the situation has become more alarming and that the country itself is now reported to have 1,000 over H1N1 cases. Crewmembers can also at anytime become victims of H1N1.

9.3 9.4

HR

There are so far 5 cases involving crewmembers and MAFAA is monitoring each report involving crewmembers. MAFAA has earlier initiated few briefing sessions with EOC to determine the steps taken for crewmembers. Since then, the company has made efforts to ensure crewmembers are given proper assistance with the recent supply of Tamiflu tablets to crewmembers. It is crucial that all crewmembers are made aware the seriousness of H1N1 virus. * KIV Page 6 of 10

10

VARIABLE MANNING / SHORT OF CREW

10.0

MAFAA has brought this matter up to the department recently but is yet to H received appropriate feedback. MAFAA has brought to the attention of SGMHR claiming that the crew has been over worked by the variable manning requirement.

10.1

Too many complaints were received in regards to the variable manning which will trim the numbers of crew operating on board. The resentment is being shared by crewmembers claiming that flights are picking up with the above 80% paxs load, leaving the flights with shortage of manpower.

10.2

There are also issue of non-compliance to safety regulations especially when comes to working under the variable manning rule.

10.3

MAFAA opposed the decision to work below the required numbers under the variable planning and have written to the department requesting them to review. There are also written complaints sent in by IFS and crewmembers on this matter and it appears that the variable manning issues has become a problem to the crewmembers.

10.4 10.5 10.6

10.7

SGMHR request IR to investigate these complaints and request that HR / IR CCLOPS CCLOPS and Flight Operations to provide a transparent statistics. According to HR, the numbers of crewmembers in the airline is enough to cater the insufficiency of those going for leave, MC’s, training and long off days.

CDC CPS

MAFAA reiterated stating that crewmembers are now staying longer at home with lesser flights to operate. SGMHR was surprised with the crew shortage problem, as it appears that the reports that came to him appeared all manageable. With mounting complaints by crewmembers on shortage of manpower on flights, MAFAA urged HR to investigate the deployment centre. MAFAA will follow up again on this issue with HR and will monitor the situation time to time. * KIV

11.

MH Mail Issues

11.0

MAFAA stated in the meeting that MH Mail systems have caused great inconvenience to crewmembers rather than making it easier with the usage of MH Mail e-mail facility. MAFAA has been receiving too many complaints on ID login problems and other related issues.

11.1

There are currently 400 over Cabin Crew users being blocked from the MH Mail e-mail system and part of the group is MAFAA members. CCLOPS department has also issued a warning notice reminding the crew that Page 7 of 10

disciplinary action will be taken against any crewmembers who has not access their e-mails. It is now become a mandatory for all crew to access their email.

11.2

MAFAA is concern when members will be taken in for disciplinary action. Therefore, MAFAA is taking a different approach and will request MH Mail management team to assist the members with these issues.

MAFAA MH MAIL

MAFAA have made arrangements to meet MH Mail IT team in the next few days. MAFAA Monthly Deduction Fees via Salary MAFAA raised to SGMHR stating a need in the deductions for members via their salary monthly. MAFAA forwarded a copy of the latest letter stating Director of Labour requested MAFAA to appeal again to MAS for the deductions. MAFAA claimed it was unfair to sidelined MAFAA of this request but instead provide other organizations especially insurance and 3rd party companies with this facility. Based on the last letter issued in 2003 by DG of Labour Puan Kausar, the letter issued to MAS requesting to allow the deductions to be made is already sufficient. Management will have to abide as otherwise it will be seen to have discriminate the request of the crewmembers. MAFAA also submitted appeal letter from members to allow the deductions to be made via their salary earliest in August 2009.

HR

SGMHR said he will speak to MD on this letter soon and revert back by August 2009. END

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AUG 2009

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Minutes compiled and prepared by: Akram Osman Secretary General (Ag) Verified by:

Murad Zainal Exco Member

Approved by: Ismail Nasaruddin President (Ag) 28 July 2009

_____________________________ President

_____________________________ Secretary General

_____________________________ Witness / Observer

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