Lotus Notes Help
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Global IT Delivery
LOTUS NOTES HELP – A KNOWLEDGEBASE
Prepared by Domino Team
© 2005 IBM Corporation
Global SO Delivery
What is Lotus Notes Help ? • Lotus Notes Help is a Lotus Notes Database – exclusively built for Bharti to assist end-to-
end messaging support. • This database will help you to gain knowledge about Lotus Notes to a great extent. This is why we can also called this as a Lotus Notes Knowledgebase. • This database has a provision to get knowledge on Domino Administration for all ITHelpdesk, which will help to be a Domino Administrator in their future carrier. • This database can be used as a training material for new lotus notes user as well as new IT Helpdesk engineer. • This database has a provision to raise concerns, requests and suggestions for betterment of messaging service in Bharti as well as updating this database on regular basis.
2
SSO Competency Application Hosting Services Email and Collaboration Services
© 2005 IBM Corporation
Global SO Delivery
What is There in Lotus Notes Help ? This database contains •Processes (work flow) of various requests related to messaging service • Instructions to perform various activity in Lotus Notes. • Best Practices to get maximum benefit of Lotus Notes & to built hassle free Lotus environment. • Common errors with technical details ( probable cause & Solutions). • Option to raise concerns / suggestions.
3
SSO Competency Application Hosting Services Email and Collaboration Services
© 2005 IBM Corporation
Global SO Delivery
What is There in Lotus Notes Help ? (cont.) Details - Processes • Process section contains the processes of various requests related to messaging service which will help users to get services in a proper way & with proper approval mechanism. • Process can be viewed online.
4
SSO Competency Application Hosting Services Email and Collaboration Services
© 2005 IBM Corporation
Global SO Delivery
What is There in Lotus Notes Help ? (cont.) Details – How To(s) • How To section contains the technical steps / help on various user activities related to lotus notes. • User can do many things related to lotus notes settings, without calling IT helpdesk. • New user, who are using lotus notes for first time, can get basic help from this section. • This can be used as a training material for new lotus notes user as well as helpdesk
5
SSO Competency Application Hosting Services Email and Collaboration Services
© 2005 IBM Corporation
Global SO Delivery
What is There in Lotus Notes Help ? (cont.) Details – Best Practices. • Best practices contains some best practices of lotus notes. These best Practices should be used to get maximum benefit of lotus notes. These will also help you to get hassle free messaging service environment. • These best practices also can help you to reduce common problems…like password forgot, mail file management etc…. • This can be used as a training material for new lotus notes user as well as helpdesk
6
SSO Competency Application Hosting Services Email and Collaboration Services
© 2005 IBM Corporation
Global SO Delivery
What is There in Lotus Notes Help ? (cont.) Details – Lotus Notes Error. • Lotus Notes Error contains almost 40 (forty) common error / problems in lotus notes with probable cause and solution. • This will help IT helpdesk & user to understand the error which is being faced by them. • This will help IT helpdesk to analyze user problem at initial level and can be used to resolve the problem ( if can be resolved at local end). • This will also help central IT helpdesk to transfer reported lotus notes issues to correct analyzer / resolver. • This can be used as a training material of Lotus notes for new helpdesk engineer.
7
SSO Competency Application Hosting Services Email and Collaboration Services
© 2005 IBM Corporation
Global SO Delivery
What is There in Lotus Notes Help ? (cont.) Details – New Error/Request & Feedback • New Error / Request button can be viewed by IT helpdesk only. This provides the facility to gain knowledge on new error. Through this option they can provide the new errors to Administrators so that problem can be more analyzed *. Also they can raise a new requests ( for new process & for new best practices). • Through feedback option, user can send us their feedback on this tool. Also they can raise their concerns to us **.
* These requests are not the part of day to day operation. ** Raised concerns can be utilized for betterment of messaging services / environment 8
SSO Competency Application Hosting Services Email and Collaboration Services
© 2005 IBM Corporation
Global SO Delivery
END
9
SSO Competency Application Hosting Services Email and Collaboration Services
© 2005 IBM Corporation
LOTUS NOTES HELP – A KNOWLEDGEBASE
Prepared by Domino Team
© 2005 IBM Corporation
Global SO Delivery
What is Lotus Notes Help ? • Lotus Notes Help is a Lotus Notes Database – exclusively built for Bharti to assist end-to-
end messaging support. • This database will help you to gain knowledge about Lotus Notes to a great extent. This is why we can also called this as a Lotus Notes Knowledgebase. • This database has a provision to get knowledge on Domino Administration for all ITHelpdesk, which will help to be a Domino Administrator in their future carrier. • This database can be used as a training material for new lotus notes user as well as new IT Helpdesk engineer. • This database has a provision to raise concerns, requests and suggestions for betterment of messaging service in Bharti as well as updating this database on regular basis.
2
SSO Competency Application Hosting Services Email and Collaboration Services
© 2005 IBM Corporation
Global SO Delivery
What is There in Lotus Notes Help ? This database contains •Processes (work flow) of various requests related to messaging service • Instructions to perform various activity in Lotus Notes. • Best Practices to get maximum benefit of Lotus Notes & to built hassle free Lotus environment. • Common errors with technical details ( probable cause & Solutions). • Option to raise concerns / suggestions.
3
SSO Competency Application Hosting Services Email and Collaboration Services
© 2005 IBM Corporation
Global SO Delivery
What is There in Lotus Notes Help ? (cont.) Details - Processes • Process section contains the processes of various requests related to messaging service which will help users to get services in a proper way & with proper approval mechanism. • Process can be viewed online.
4
SSO Competency Application Hosting Services Email and Collaboration Services
© 2005 IBM Corporation
Global SO Delivery
What is There in Lotus Notes Help ? (cont.) Details – How To(s) • How To section contains the technical steps / help on various user activities related to lotus notes. • User can do many things related to lotus notes settings, without calling IT helpdesk. • New user, who are using lotus notes for first time, can get basic help from this section. • This can be used as a training material for new lotus notes user as well as helpdesk
5
SSO Competency Application Hosting Services Email and Collaboration Services
© 2005 IBM Corporation
Global SO Delivery
What is There in Lotus Notes Help ? (cont.) Details – Best Practices. • Best practices contains some best practices of lotus notes. These best Practices should be used to get maximum benefit of lotus notes. These will also help you to get hassle free messaging service environment. • These best practices also can help you to reduce common problems…like password forgot, mail file management etc…. • This can be used as a training material for new lotus notes user as well as helpdesk
6
SSO Competency Application Hosting Services Email and Collaboration Services
© 2005 IBM Corporation
Global SO Delivery
What is There in Lotus Notes Help ? (cont.) Details – Lotus Notes Error. • Lotus Notes Error contains almost 40 (forty) common error / problems in lotus notes with probable cause and solution. • This will help IT helpdesk & user to understand the error which is being faced by them. • This will help IT helpdesk to analyze user problem at initial level and can be used to resolve the problem ( if can be resolved at local end). • This will also help central IT helpdesk to transfer reported lotus notes issues to correct analyzer / resolver. • This can be used as a training material of Lotus notes for new helpdesk engineer.
7
SSO Competency Application Hosting Services Email and Collaboration Services
© 2005 IBM Corporation
Global SO Delivery
What is There in Lotus Notes Help ? (cont.) Details – New Error/Request & Feedback • New Error / Request button can be viewed by IT helpdesk only. This provides the facility to gain knowledge on new error. Through this option they can provide the new errors to Administrators so that problem can be more analyzed *. Also they can raise a new requests ( for new process & for new best practices). • Through feedback option, user can send us their feedback on this tool. Also they can raise their concerns to us **.
* These requests are not the part of day to day operation. ** Raised concerns can be utilized for betterment of messaging services / environment 8
SSO Competency Application Hosting Services Email and Collaboration Services
© 2005 IBM Corporation
Global SO Delivery
END
9
SSO Competency Application Hosting Services Email and Collaboration Services
© 2005 IBM Corporation
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