Logmein Ignition: User Guide
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LogMeIn Ignition User Guide
Contents Getting Started with LogMeIn Ignition............................................................................................3 How to Download and Install LogMeIn Ignition..............................................................................................................3 How to Create a LogMeIn Account using LogMeIn Ignition.............................................................................................3 How to Add Computers to your LogMeIn Account...........................................................................................................4 About LogMeIn Ignition Licensing..................................................................................................................................4 About Security and LogMeIn Ignition.............................................................................................................................4 LogMeIn Account Security Tips......................................................................................................................................4
Finding Computers.........................................................................................................................5 How to Show Computers by Status................................................................................................................................5 How to Sort Computers in Your Account........................................................................................................................5 How to Show Computers by Group................................................................................................................................6 How to Search for Computers in Your Account by Name................................................................................................6 How to Rename a Computer .........................................................................................................................................7 About Profiles (How to View Computers by Profile) .......................................................................................................7
Connecting to Computers...............................................................................................................8 How to Open a Remote Control Session.........................................................................................................................8 How to Open a File Manager Sessions...........................................................................................................................9 How to Connect to the Remote Host's Main LogMeIn Menu............................................................................................9 How to Automatically Connect to a Computer when Ignition Starts...............................................................................10 About Authenticating to LogMeIn Host Computers.........................................................................................................11 How to Change your Authentication Method.................................................................................................................11 About Connecting to LogMeIn Computers on a Public or Shared Computer...................................................................12
Advanced Options.........................................................................................................................13 About Log Files............................................................................................................................................................13 About Proxy Settings....................................................................................................................................................13
Tips and Tricks.............................................................................................................................14 About Keyboard Shortcuts............................................................................................................................................14 About the System Tray Icon..........................................................................................................................................14
LogMeIn Glossary.........................................................................................................................16 Legal Notice..................................................................................................................................17
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LogMeIn Ignition User Guide
Getting Started with LogMeIn Ignition Anyone with a LogMeIn account and computers running LogMeIn Pro² or Free software can take advantage of LogMeIn Ignition. First, download LogMeIn Ignition to your desktop or other device. See How to Download and Install LogMeIn Ignition on page 3. Second, create a LogMeIn account. See How to Create a LogMeIn Account using LogMeIn Ignition on page 3. Third, install LogMeIn Pro² or Free to computers that you want to be able to access using LogMeIn and LogMeIn Ignition. See How to Add Computers to your LogMeIn Account on page 4.
How to Download and Install LogMeIn Ignition Follow this procedure to download LogMeIn Ignition. You can download and install LogMeIn Ignition on as many computers as you would like. A single purchase of LogMeIn Ignition gives you unlimited installation on your desktop, USB drive, or U3 drive, and access to all of your LogMeIn connected computers. 1. To download LogMeIn Ignition, go to the LogMeIn Ignition Download page. 2. On the Download page, choose how you will use LogMeIn Ignition: • • •
If you often use one PC to access multiple remote computers, you will benefit by running LogMeIn Ignition right on your desktop. Click Download and Install Ignition to your Desktop. If you are on the move and want to be able to use LogMeIn Ignitionon any PC directly from a USB storage device, click Download and Install Ignition to a USB drive. If you are using a U3 Smart Drive, click Download and Install Ignition to a U3 Smart Drive.
3. Follow all on-screen instructions. If you have any problems with the download and installation process, feel free to contact Customer Support.
How to Create a LogMeIn Account using LogMeIn Ignition You can create a LogMeIn account directly from the LogMeIn Ignition interface. This assumes you have already downloaded and installed LogMeIn Ignition. 1. Open LogMeIn Ignition. The Log In screen is displayed. 2. On the Log In screen, click Create an Account. The Register screen is displayed. 3. On the Register screen, complete all fields and click Create Account. You will receive a confirmation email at the address you used to create the account. 4. To activate your account, follow the instructions in the confirmation email.
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How to Add Computers to your LogMeIn Account You must install LogMeIn host software on any computer you want to be able to access remotely. When you install LogMeIn host software on a computer, you are also adding that computer to your LogMeIn account. •
To install LogMeIn Pro² or LogMeIn Free, go to the computer that you want to be able to access remotely and log in to your account at www.LogMeIn.com. a) Click Add Computer on the My Computers page. b) Follow all on-screen instructions.
•
LogMeIn Central subscribers can deploy host software to remote computers. See the LogMeIn Central User Guide for details.
About LogMeIn Ignition Licensing LogMeIn Ignition is priced per account. You can download and install LogMeIn Ignition on as many computers as you would like. A single purchase of LogMeIn Ignition gives you unlimited installation on your desktop, USB drive, or U3 drive, and access to all of your LogMeIn connected computers. Visit the LogMeIn Ignition product page for more information or to make a purchase.
About Security and LogMeIn Ignition LogMeIn Ignition provides secure access to your LogMeIn computers. LogMeIn Ignition utilizes all of the advanced security measures that LogMeIn users have come to know and trust. • All data and applications remain on on the computers you are accessing via LogMeIn Ignition • Even if your device running LogMeIn Ignition is lost or stolen, LogMeIn Ignition can only be used by entering a valid LogMeIn account name and password • If someone finds your lost device and somehow manages to open LogMeIn Ignition and authenticate to the LogMeIn gateway, all host computers will still be protected by LogMeIn's standard security protocols • See LogMeIn Security - An In Depth Look for additional information concerning LogMeIn's security architecture
LogMeIn Account Security Tips Follow these guidelines to achieve maximum security for your LogMeIn account. These security features are available in the LogMeIn host software. They are explained in greater detail in the LogMeIn Pro², Free and Central User Guides. • Activate host security features such as Lock console when connection times out and Always lock console when remote control disconnects • Use IP Address Lockout and/or IP Filtering • Use the Extra Security features on the Extra Security tab of the LogMeIn Account page to add extra account-level security
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LogMeIn Ignition User Guide
Finding Computers How to Show Computers by Status Follow this procedure to show or hide computers in LogMeIn Ignition according to their status. 1. In LogMeIn Ignition, select the View menu. 2. On the View menu, select Show. 3. Under Show, select any of the following options. • • • •
Select Online to show computers that are connected to the Internet and for which LogMeIn Pro² or Free is both Enabled and Online. Select Offline to show computers that are in your account but may be temporarily disconnected from the Internet or for which LogMeIn Pro² or Free is not Enabled and Online. Select Expired to show computers in your account with expired subscriptions for LogMeIn Pro² or Free. Select Updating to show computers that are in the process of updating their subscription information.
Any item with a checkmark will be shown in LogMeIn Ignition.
How to Sort Computers in Your Account Follow this procedure to display computers in LogMeIn Ignition according to computer name, status, or last use. 1. In LogMeIn Ignition, select the View menu. 2. On the View menu, select Sort and one of the following options: • • •
Select By Name to sort computers in alpha-numeric order by computer name Select By Status to list all online computers first Select Last Used to list most recently used computers first
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How to Show Computers by Group Follow this procedure to show computers in your LogMeIn account according to their assigned Group. This option is only active if you have computers assigned to Groups in your LogMeIn account. 1. In LogMeIn Ignition, select the View menu. 2. On the View menu, select Groups. 3. Under Groups, select Show Groups. Your LogMeIn computers will be displayed according to their assigned Group. 4. You can also use Expand All and Collapse All to gain control over how your computers are displayed.
How to Search for Computers in Your Account by Name Follow this procedure to search for computers in your LogMeIn account by name. 1. In LogMeIn Ignition, select the View menu. 2. On the View menu, select Search. The Computer Search box is displayed at the top of the LogMeIn Ignition interface. 3. Type the name of the computer you want to locate. Matching computers are automatically displayed in the LogMeIn Ignition interface. You do not need to press Enter. To clear the search results and return to the full list of computers in your account, click the grey X in the Computer Search box.
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LogMeIn Ignition User Guide
How to Rename a Computer Change the name used for listing a computer in your LogMeIn account. Important: This changes how your computer is listed in your LogMeIn account. This does not change the actual Computer Name as set at the operating system level (for example, under System Properties > Computer Name in Windows). You change a computer name using the LogMeIn website, not LogMeIn Ignition. 1. 2. 3. 4.
Log in to your account. On the My Computers page, click Properties > General Settings for the computer you want to rename. Enter a new computer name in the Computer Description box. Click Change to save the new name.
Changes made to computers in your account via the LogMeIn website will not be reflected in LogMeIn Ignition until you select View > Refresh.
About Profiles (How to View Computers by Profile) Profiles are used to gain access to computers in other LogMeIn users’ accounts. A LogMeIn User can have multiple Profiles. Profiles will be attached to your LogMeIn ID if a LogMeIn Central subscriber gives you user rights to computers in his account. The Profile box is displayed when you have more than one LogMeIn Profile attached to your account (that is, you have been granted User rights to at least one computer in another LogMeIn account). Use the Profile drop-down box to switch between the Profiles attached to your account and thereby change the list of available computers.
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Connecting to Computers How to Open a Remote Control Session Follow this procedure to open a remote control session with a computer in your account. 1. In LogMeIn Ignition, click the computer name of the computer you want to control.
2. Click Remote Control.
3. Enter a valid Windows user name and password combination or Computer Access Code for the computer you are attempting to access. Optional: Select Save Login Information if want to save the information in the login fields. You will not need to enter these details the next time you access the machine. 4. Once connected, you will see the appropriate user interface. See the LogMeIn Pro² or LogMeIn Free User Guide for complete coverage of all functionality. Note: For easy access to your computers, right-click the name of any computer listed in LogMeIn Ignition and select the appropriate connection option.
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LogMeIn Ignition User Guide
How to Open a File Manager Sessions Follow this procedure to go directly to a File Manager session from LogMeIn Ignition. 1. In LogMeIn Ignition, click the name of the computer you want to use.
2.
Click File Manager. 3. Enter a valid Windows user name and password combination or Computer Access Code for the computer you are attempting to access. Optional: Select Save Login Information if want to save the information in the login fields. You will not need to enter these details the next time you access the machine. 4. Once connected, you will see the appropriate user interface. See the LogMeIn Pro² or LogMeIn Free User Guide for complete coverage of all functionality. Note: For easy access to your computers, right-click the name of any computer listed in LogMeIn Ignition and select the appropriate connection option.
How to Connect to the Remote Host's Main LogMeIn Menu Follow this procedure to go directly to the main LogMeIn menu for the selected host computer. 1. In LogMeIn Ignition, click the name of the computer you want to use. Copyright © 2009 LogMeIn, Inc.
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2. Click Main Menu.
3. Enter a valid Windows user name and password combination or Computer Access Code for the computer you are attempting to access. Optional: Select Save Login Information if want to save the information in the login fields. You will not need to enter these details the next time you access the machine. 4. Once connected, you will see the appropriate user interface. See the LogMeIn Pro² or LogMeIn Free User Guide for complete coverage of all functionality. Note: For easy access to your computers, right-click the name of any computer listed in LogMeIn Ignition and select the appropriate connection option.
How to Automatically Connect to a Computer when Ignition Starts Follow this procedure to set LogMeIn Ignition to automatically create a connection to a specific computer when you start and successfully log in to LogMeIn Ignition. 1. In LogMeIn Ignition, select the View menu. 2. On the View menu, select Options. The LogMeIn Ignition Options dialog box is displayed. 3. On the LogMeIn Ignition Options dialog box, select Automatically Connect to a Default Computer When Ignition Starts. The Connect to: and Default Action: drop-down boxes will activate.
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LogMeIn Ignition User Guide
4. Use the Connect to: box to select the computer that LogMeIn Ignition will connect to upon start-up. If you have multiple Profiles attached to your LogMeIn account, you may need to change your active Profile to see the computer you want. See About Profiles (How to View Computers by Profile) on page 7 for more information. 5. Use the Default action: box to select what type of connection you want to make: • • •
Select Remote Control to go directly to a remote control session Select File Manager to go directly to the File Manager Select Main Menu to go directly to the LogMeIn Host Main Menu
6. Click OK to save your settings. The next time you start and successfully log in to LogMeIn Ignition, the selected connection will automatically be made to the chosen Host computer. You will still be required to authenticate to the Host computer.
About Authenticating to LogMeIn Host Computers Whenever you connect to a host computer running LogMeIn, you must authenticate yourself to the host computer. Computers Requiring Authentication You are required to enter a Windows or Mac user name and password in order to access a host computer that is configured to require authentication. Most computers on a corporate network require you to perform authentication (for example, upon start-up you must press Ctrl-Alt-Delete and then enter your user name and password). Computers Not Requiring Authentication You are required to enter a Computer Access Code in order to access a host computer that is not configured to require authentication. For example, your home computer may not be configured to require authentication (when you start your computer, you go straight to Windows without entering a user name and password). Important: Do not lose your Computer Access Code. It cannot be retrieved!
How to Change your Authentication Method Follow this procedure to use LogMeIn Ignition to change the way you authenticate to a Host computer. 1. In LogMeIn Ignition, right-click the computer name of the computer for which you want to change the authentication method.
2. Select Properties. The Properties of [Host Computer Name] dialog box is displayed. 3. Choose one of the following options:
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•
•
Select Use Windows Authentication if you want to be required to press CTRL-ALT-DEL and enter a Windows user name and password when you access the selected computer. Enter your preferred user name, password, and domain in the appropriate boxes. Select Use LogMeIn Computer Access Code authentication if you want to be required to enter a Computer Access code when you access the selected computer. Enter your preferred Computer Access Code in the Code box.
4. Click OK to save your settings.
About Connecting to LogMeIn Computers on a Public or Shared Computer LogMeIn Ignition is the best way to connect to a LogMeIn computer from a public or shared computer, such as in a hotel, library, or Internet café. When you connect to a LogMeIn computer from the My Computers page, the LogMeIn browser plugin must be installed on the Client computer. Many public or shared computers deny users the right to run or install certain software, including the LogMeIn plugin required for running a remote session. To avoid problems associated with limited user rights, you can use LogMeIn Ignition from a USB drive or related device to connect to your LogMeIn computers. LogMeIn Ignition contains the client software you need to run a remote session. You will not need to download or install anything to the public or shared computer.
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LogMeIn Ignition User Guide
Advanced Options About Log Files The log file contains detailed information about the running of LogMeIn Ignition and can help you or a support professional track any problems or issues. If you are experiencing issues with LogMeIn Ignition and have been in contact with our support staff, you may be asked to provide a log file. To create log files, select View > Options and select the Enable logging checkbox.
About Proxy Settings You can specify the proxy server LogMeIn will use when it accesses the Internet. You may also retrieve your personal proxy settings (if set). To access Proxy settings, go to View > Options and select the Proxy tab. When you select Use proxy server to connect to the Internet, the following options become available: Proxy server address & port
Enter the desired server address and port.
Get proxy settings
Click to retrieve your proxy settings.
Proxy user name
Complete this field if the proxy server requires authentication.
Proxy password
Complete this field if the proxy server requires authentication.
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Tips and Tricks About Keyboard Shortcuts You can use the following keyboard shortcuts with LogMeIn Ignition. These shortcuts are valid for the LogMeIn Ignition interface. They do not apply to the LogMeIn Pro, Free, or IT Reach interface that you will see once you make a connection to a Host computer. Alt > F > L
Log out of LogMeIn Ignition.
Alt > F > C
Close LogMeIn Ignition, but leave it running in the system tray
Alt > F > X
Exit LogMeIn Ignition. It will not run in the system tray.
Alt > V > H
Open the View > Show menu
Alt > V > S
Open the View > Sort menu
Alt > V > G
Open the View > Groups menu
Alt > V > R
Open the View > Refresh menu
Alt > V > O
Open the View > Options menu
Alt > H > O
Opens the online Help file
Alt > H > U
Checks for updates to LogMeIn Ignition
Alt > H > A
Opens the About Ignition window, which displays your current LogMeIn Ignition version number
Ctrl+R
Start a Remote Control session with the selected computer
Ctrl+F
Start a File Manager session with the selected computer
About the System Tray Icon When LogMeIn Ignition is running, the LogMeIn Ignition icon will be displayed in your computer's system tray. • Hover your mouse over the system tray icon to show an overview of the number of computers in your account and their status
• Right click on the system tray icon to display the following menu
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LogMeIn Ignition User Guide
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LogMeIn Glossary Client The client is the device used to access a host computer. Sometimes also called the Local computer or Local device, the client can be any computer connected to the Internet. For example, if you are in an Internet cafe and are remotely connected to your office computer, the device in front of you (or in your hand) is the client.
Computer Access Code The Computer Access Code is a special password that a LogMeIn user enters to gain access to a host that does not otherwise require authorization. Most commonly, a user is prompted to create a Computer Access Code when installing LogMeIn software to a computer that does not require Windows authorization. The Computer Access code helps ensure that only authorized users gain access to computers in a LogMeIn account.
Host The host is the accessible device or computer. Sometimes also called the Remote or Target computer, this is the specific device you want to access remotely. LogMeIn software must be installed on the host. For example, if you are in an Internet cafe and are remotely connected to your office computer, your office computer is the host.
LogMeIn ID You use your LogMeIn ID to log in to www.LogMeIn.com or LogMeIn Ignition. It is defined by username (email address) and password.
LogMeIn User Anyone who has a LogMeIn ID is considered a LogMeIn User. A LogMeIn User can access computers in one or more accounts via Profiles.
Profile A Profile is the link between a LogMeIn User and a LogMeIn account. You use a Profile whenever you access LogMeIn-enabled computers in a LogMeIn account.
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LogMeIn Ignition User Guide
Legal Notice PUBLISHED BY LogMeIn, Inc. 500 Unicorn Park Drive Woburn, MA 01801 Copyright © 2009 by LogMeIn, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form or by any means without the written permission of the publisher. LogMeIn®, (LogMeIn® Backup™, LogMeIn® Central™, LogMeIn® Free®, LogMeIn® Pro®, LogMeIn® Pro²™, LogMeIn® IT Reach™, LogMeIn® Rescue®, LogMeIn® Ignition, LogMeIn® Hamachi™, LogMeIn® Hamachi²™), LogMeIn® Rescue+Mobile™, RemotelyAnywhere™ and Network Console™ are either registered trademarks or trademarks of LogMeIn, Inc. in the United States and/or other countries. This publication may contain the trademarks and service marks of third parties and such trademarks and service marks that are the property of their respective owners. These marks may be registered and/or used in the U.S. and countries around the world. THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS AND SERVICES IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS AND SERVICES. THE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT AND SERVICES ARE SET FORTH IN THE LOGMEIN TERMS AND CONDITIONS AND ARE INCORPORATED HEREIN BY THIS REFERENCE.
Copyright © 2009 LogMeIn, Inc.
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Index
Index A
L
Account Create a LogMeIn 3 authentication 11 Authentication Choosing a method 11 Automatically connect to a specific computer 10
Licensing 4 Log files 13 LogMeIn account add computers to 4
B
Memory Stick 3
Buying LogMeIn Ignition 4
O
C
one-click access 10
change computer name 7 computer access code 11 computer name change 7 Computer name Search by 6
P
D Download 3
F File Manager 9 Start a session 9
G Getting Started 3 glossary 16 Group Show computers by 6 Show computers by 6
I install LogMeIn remote access software 4 Install 3
K Keyboard shortcuts 14
18
M
password Windows or Mac 11 Pen Drive 3 Profile Show computers by 7 Profiles About 7 Proxy settings 13 Public computer Connect to a 12
R Remote Control Start a session 8
S Search for computers by Name 6 security 4 LogMeIn account security tips 4 host authentication 11 Shared computer Connect to a 12 Show computers by Group 6 Show Computers by Status 5 Sort computers by last used 5 by name 5 by status 5 System Tray Icon 14
LogMeIn Ignition User Guide
Index
T Troubleshooting Using Log Files for 13
U
USB Drive 3 Using to connect from a Public computer 12
W Windows password 11
U3 Smart Drive 3
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Contents Getting Started with LogMeIn Ignition............................................................................................3 How to Download and Install LogMeIn Ignition..............................................................................................................3 How to Create a LogMeIn Account using LogMeIn Ignition.............................................................................................3 How to Add Computers to your LogMeIn Account...........................................................................................................4 About LogMeIn Ignition Licensing..................................................................................................................................4 About Security and LogMeIn Ignition.............................................................................................................................4 LogMeIn Account Security Tips......................................................................................................................................4
Finding Computers.........................................................................................................................5 How to Show Computers by Status................................................................................................................................5 How to Sort Computers in Your Account........................................................................................................................5 How to Show Computers by Group................................................................................................................................6 How to Search for Computers in Your Account by Name................................................................................................6 How to Rename a Computer .........................................................................................................................................7 About Profiles (How to View Computers by Profile) .......................................................................................................7
Connecting to Computers...............................................................................................................8 How to Open a Remote Control Session.........................................................................................................................8 How to Open a File Manager Sessions...........................................................................................................................9 How to Connect to the Remote Host's Main LogMeIn Menu............................................................................................9 How to Automatically Connect to a Computer when Ignition Starts...............................................................................10 About Authenticating to LogMeIn Host Computers.........................................................................................................11 How to Change your Authentication Method.................................................................................................................11 About Connecting to LogMeIn Computers on a Public or Shared Computer...................................................................12
Advanced Options.........................................................................................................................13 About Log Files............................................................................................................................................................13 About Proxy Settings....................................................................................................................................................13
Tips and Tricks.............................................................................................................................14 About Keyboard Shortcuts............................................................................................................................................14 About the System Tray Icon..........................................................................................................................................14
LogMeIn Glossary.........................................................................................................................16 Legal Notice..................................................................................................................................17
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LogMeIn Ignition User Guide
Getting Started with LogMeIn Ignition Anyone with a LogMeIn account and computers running LogMeIn Pro² or Free software can take advantage of LogMeIn Ignition. First, download LogMeIn Ignition to your desktop or other device. See How to Download and Install LogMeIn Ignition on page 3. Second, create a LogMeIn account. See How to Create a LogMeIn Account using LogMeIn Ignition on page 3. Third, install LogMeIn Pro² or Free to computers that you want to be able to access using LogMeIn and LogMeIn Ignition. See How to Add Computers to your LogMeIn Account on page 4.
How to Download and Install LogMeIn Ignition Follow this procedure to download LogMeIn Ignition. You can download and install LogMeIn Ignition on as many computers as you would like. A single purchase of LogMeIn Ignition gives you unlimited installation on your desktop, USB drive, or U3 drive, and access to all of your LogMeIn connected computers. 1. To download LogMeIn Ignition, go to the LogMeIn Ignition Download page. 2. On the Download page, choose how you will use LogMeIn Ignition: • • •
If you often use one PC to access multiple remote computers, you will benefit by running LogMeIn Ignition right on your desktop. Click Download and Install Ignition to your Desktop. If you are on the move and want to be able to use LogMeIn Ignitionon any PC directly from a USB storage device, click Download and Install Ignition to a USB drive. If you are using a U3 Smart Drive, click Download and Install Ignition to a U3 Smart Drive.
3. Follow all on-screen instructions. If you have any problems with the download and installation process, feel free to contact Customer Support.
How to Create a LogMeIn Account using LogMeIn Ignition You can create a LogMeIn account directly from the LogMeIn Ignition interface. This assumes you have already downloaded and installed LogMeIn Ignition. 1. Open LogMeIn Ignition. The Log In screen is displayed. 2. On the Log In screen, click Create an Account. The Register screen is displayed. 3. On the Register screen, complete all fields and click Create Account. You will receive a confirmation email at the address you used to create the account. 4. To activate your account, follow the instructions in the confirmation email.
Copyright © 2009 LogMeIn, Inc.
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How to Add Computers to your LogMeIn Account You must install LogMeIn host software on any computer you want to be able to access remotely. When you install LogMeIn host software on a computer, you are also adding that computer to your LogMeIn account. •
To install LogMeIn Pro² or LogMeIn Free, go to the computer that you want to be able to access remotely and log in to your account at www.LogMeIn.com. a) Click Add Computer on the My Computers page. b) Follow all on-screen instructions.
•
LogMeIn Central subscribers can deploy host software to remote computers. See the LogMeIn Central User Guide for details.
About LogMeIn Ignition Licensing LogMeIn Ignition is priced per account. You can download and install LogMeIn Ignition on as many computers as you would like. A single purchase of LogMeIn Ignition gives you unlimited installation on your desktop, USB drive, or U3 drive, and access to all of your LogMeIn connected computers. Visit the LogMeIn Ignition product page for more information or to make a purchase.
About Security and LogMeIn Ignition LogMeIn Ignition provides secure access to your LogMeIn computers. LogMeIn Ignition utilizes all of the advanced security measures that LogMeIn users have come to know and trust. • All data and applications remain on on the computers you are accessing via LogMeIn Ignition • Even if your device running LogMeIn Ignition is lost or stolen, LogMeIn Ignition can only be used by entering a valid LogMeIn account name and password • If someone finds your lost device and somehow manages to open LogMeIn Ignition and authenticate to the LogMeIn gateway, all host computers will still be protected by LogMeIn's standard security protocols • See LogMeIn Security - An In Depth Look for additional information concerning LogMeIn's security architecture
LogMeIn Account Security Tips Follow these guidelines to achieve maximum security for your LogMeIn account. These security features are available in the LogMeIn host software. They are explained in greater detail in the LogMeIn Pro², Free and Central User Guides. • Activate host security features such as Lock console when connection times out and Always lock console when remote control disconnects • Use IP Address Lockout and/or IP Filtering • Use the Extra Security features on the Extra Security tab of the LogMeIn Account page to add extra account-level security
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LogMeIn Ignition User Guide
Finding Computers How to Show Computers by Status Follow this procedure to show or hide computers in LogMeIn Ignition according to their status. 1. In LogMeIn Ignition, select the View menu. 2. On the View menu, select Show. 3. Under Show, select any of the following options. • • • •
Select Online to show computers that are connected to the Internet and for which LogMeIn Pro² or Free is both Enabled and Online. Select Offline to show computers that are in your account but may be temporarily disconnected from the Internet or for which LogMeIn Pro² or Free is not Enabled and Online. Select Expired to show computers in your account with expired subscriptions for LogMeIn Pro² or Free. Select Updating to show computers that are in the process of updating their subscription information.
Any item with a checkmark will be shown in LogMeIn Ignition.
How to Sort Computers in Your Account Follow this procedure to display computers in LogMeIn Ignition according to computer name, status, or last use. 1. In LogMeIn Ignition, select the View menu. 2. On the View menu, select Sort and one of the following options: • • •
Select By Name to sort computers in alpha-numeric order by computer name Select By Status to list all online computers first Select Last Used to list most recently used computers first
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How to Show Computers by Group Follow this procedure to show computers in your LogMeIn account according to their assigned Group. This option is only active if you have computers assigned to Groups in your LogMeIn account. 1. In LogMeIn Ignition, select the View menu. 2. On the View menu, select Groups. 3. Under Groups, select Show Groups. Your LogMeIn computers will be displayed according to their assigned Group. 4. You can also use Expand All and Collapse All to gain control over how your computers are displayed.
How to Search for Computers in Your Account by Name Follow this procedure to search for computers in your LogMeIn account by name. 1. In LogMeIn Ignition, select the View menu. 2. On the View menu, select Search. The Computer Search box is displayed at the top of the LogMeIn Ignition interface. 3. Type the name of the computer you want to locate. Matching computers are automatically displayed in the LogMeIn Ignition interface. You do not need to press Enter. To clear the search results and return to the full list of computers in your account, click the grey X in the Computer Search box.
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LogMeIn Ignition User Guide
How to Rename a Computer Change the name used for listing a computer in your LogMeIn account. Important: This changes how your computer is listed in your LogMeIn account. This does not change the actual Computer Name as set at the operating system level (for example, under System Properties > Computer Name in Windows). You change a computer name using the LogMeIn website, not LogMeIn Ignition. 1. 2. 3. 4.
Log in to your account. On the My Computers page, click Properties > General Settings for the computer you want to rename. Enter a new computer name in the Computer Description box. Click Change to save the new name.
Changes made to computers in your account via the LogMeIn website will not be reflected in LogMeIn Ignition until you select View > Refresh.
About Profiles (How to View Computers by Profile) Profiles are used to gain access to computers in other LogMeIn users’ accounts. A LogMeIn User can have multiple Profiles. Profiles will be attached to your LogMeIn ID if a LogMeIn Central subscriber gives you user rights to computers in his account. The Profile box is displayed when you have more than one LogMeIn Profile attached to your account (that is, you have been granted User rights to at least one computer in another LogMeIn account). Use the Profile drop-down box to switch between the Profiles attached to your account and thereby change the list of available computers.
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Connecting to Computers How to Open a Remote Control Session Follow this procedure to open a remote control session with a computer in your account. 1. In LogMeIn Ignition, click the computer name of the computer you want to control.
2. Click Remote Control.
3. Enter a valid Windows user name and password combination or Computer Access Code for the computer you are attempting to access. Optional: Select Save Login Information if want to save the information in the login fields. You will not need to enter these details the next time you access the machine. 4. Once connected, you will see the appropriate user interface. See the LogMeIn Pro² or LogMeIn Free User Guide for complete coverage of all functionality. Note: For easy access to your computers, right-click the name of any computer listed in LogMeIn Ignition and select the appropriate connection option.
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LogMeIn Ignition User Guide
How to Open a File Manager Sessions Follow this procedure to go directly to a File Manager session from LogMeIn Ignition. 1. In LogMeIn Ignition, click the name of the computer you want to use.
2.
Click File Manager. 3. Enter a valid Windows user name and password combination or Computer Access Code for the computer you are attempting to access. Optional: Select Save Login Information if want to save the information in the login fields. You will not need to enter these details the next time you access the machine. 4. Once connected, you will see the appropriate user interface. See the LogMeIn Pro² or LogMeIn Free User Guide for complete coverage of all functionality. Note: For easy access to your computers, right-click the name of any computer listed in LogMeIn Ignition and select the appropriate connection option.
How to Connect to the Remote Host's Main LogMeIn Menu Follow this procedure to go directly to the main LogMeIn menu for the selected host computer. 1. In LogMeIn Ignition, click the name of the computer you want to use. Copyright © 2009 LogMeIn, Inc.
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2. Click Main Menu.
3. Enter a valid Windows user name and password combination or Computer Access Code for the computer you are attempting to access. Optional: Select Save Login Information if want to save the information in the login fields. You will not need to enter these details the next time you access the machine. 4. Once connected, you will see the appropriate user interface. See the LogMeIn Pro² or LogMeIn Free User Guide for complete coverage of all functionality. Note: For easy access to your computers, right-click the name of any computer listed in LogMeIn Ignition and select the appropriate connection option.
How to Automatically Connect to a Computer when Ignition Starts Follow this procedure to set LogMeIn Ignition to automatically create a connection to a specific computer when you start and successfully log in to LogMeIn Ignition. 1. In LogMeIn Ignition, select the View menu. 2. On the View menu, select Options. The LogMeIn Ignition Options dialog box is displayed. 3. On the LogMeIn Ignition Options dialog box, select Automatically Connect to a Default Computer When Ignition Starts. The Connect to: and Default Action: drop-down boxes will activate.
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LogMeIn Ignition User Guide
4. Use the Connect to: box to select the computer that LogMeIn Ignition will connect to upon start-up. If you have multiple Profiles attached to your LogMeIn account, you may need to change your active Profile to see the computer you want. See About Profiles (How to View Computers by Profile) on page 7 for more information. 5. Use the Default action: box to select what type of connection you want to make: • • •
Select Remote Control to go directly to a remote control session Select File Manager to go directly to the File Manager Select Main Menu to go directly to the LogMeIn Host Main Menu
6. Click OK to save your settings. The next time you start and successfully log in to LogMeIn Ignition, the selected connection will automatically be made to the chosen Host computer. You will still be required to authenticate to the Host computer.
About Authenticating to LogMeIn Host Computers Whenever you connect to a host computer running LogMeIn, you must authenticate yourself to the host computer. Computers Requiring Authentication You are required to enter a Windows or Mac user name and password in order to access a host computer that is configured to require authentication. Most computers on a corporate network require you to perform authentication (for example, upon start-up you must press Ctrl-Alt-Delete and then enter your user name and password). Computers Not Requiring Authentication You are required to enter a Computer Access Code in order to access a host computer that is not configured to require authentication. For example, your home computer may not be configured to require authentication (when you start your computer, you go straight to Windows without entering a user name and password). Important: Do not lose your Computer Access Code. It cannot be retrieved!
How to Change your Authentication Method Follow this procedure to use LogMeIn Ignition to change the way you authenticate to a Host computer. 1. In LogMeIn Ignition, right-click the computer name of the computer for which you want to change the authentication method.
2. Select Properties. The Properties of [Host Computer Name] dialog box is displayed. 3. Choose one of the following options:
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•
•
Select Use Windows Authentication if you want to be required to press CTRL-ALT-DEL and enter a Windows user name and password when you access the selected computer. Enter your preferred user name, password, and domain in the appropriate boxes. Select Use LogMeIn Computer Access Code authentication if you want to be required to enter a Computer Access code when you access the selected computer. Enter your preferred Computer Access Code in the Code box.
4. Click OK to save your settings.
About Connecting to LogMeIn Computers on a Public or Shared Computer LogMeIn Ignition is the best way to connect to a LogMeIn computer from a public or shared computer, such as in a hotel, library, or Internet café. When you connect to a LogMeIn computer from the My Computers page, the LogMeIn browser plugin must be installed on the Client computer. Many public or shared computers deny users the right to run or install certain software, including the LogMeIn plugin required for running a remote session. To avoid problems associated with limited user rights, you can use LogMeIn Ignition from a USB drive or related device to connect to your LogMeIn computers. LogMeIn Ignition contains the client software you need to run a remote session. You will not need to download or install anything to the public or shared computer.
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LogMeIn Ignition User Guide
Advanced Options About Log Files The log file contains detailed information about the running of LogMeIn Ignition and can help you or a support professional track any problems or issues. If you are experiencing issues with LogMeIn Ignition and have been in contact with our support staff, you may be asked to provide a log file. To create log files, select View > Options and select the Enable logging checkbox.
About Proxy Settings You can specify the proxy server LogMeIn will use when it accesses the Internet. You may also retrieve your personal proxy settings (if set). To access Proxy settings, go to View > Options and select the Proxy tab. When you select Use proxy server to connect to the Internet, the following options become available: Proxy server address & port
Enter the desired server address and port.
Get proxy settings
Click to retrieve your proxy settings.
Proxy user name
Complete this field if the proxy server requires authentication.
Proxy password
Complete this field if the proxy server requires authentication.
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Tips and Tricks About Keyboard Shortcuts You can use the following keyboard shortcuts with LogMeIn Ignition. These shortcuts are valid for the LogMeIn Ignition interface. They do not apply to the LogMeIn Pro, Free, or IT Reach interface that you will see once you make a connection to a Host computer. Alt > F > L
Log out of LogMeIn Ignition.
Alt > F > C
Close LogMeIn Ignition, but leave it running in the system tray
Alt > F > X
Exit LogMeIn Ignition. It will not run in the system tray.
Alt > V > H
Open the View > Show menu
Alt > V > S
Open the View > Sort menu
Alt > V > G
Open the View > Groups menu
Alt > V > R
Open the View > Refresh menu
Alt > V > O
Open the View > Options menu
Alt > H > O
Opens the online Help file
Alt > H > U
Checks for updates to LogMeIn Ignition
Alt > H > A
Opens the About Ignition window, which displays your current LogMeIn Ignition version number
Ctrl+R
Start a Remote Control session with the selected computer
Ctrl+F
Start a File Manager session with the selected computer
About the System Tray Icon When LogMeIn Ignition is running, the LogMeIn Ignition icon will be displayed in your computer's system tray. • Hover your mouse over the system tray icon to show an overview of the number of computers in your account and their status
• Right click on the system tray icon to display the following menu
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LogMeIn Ignition User Guide
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LogMeIn Glossary Client The client is the device used to access a host computer. Sometimes also called the Local computer or Local device, the client can be any computer connected to the Internet. For example, if you are in an Internet cafe and are remotely connected to your office computer, the device in front of you (or in your hand) is the client.
Computer Access Code The Computer Access Code is a special password that a LogMeIn user enters to gain access to a host that does not otherwise require authorization. Most commonly, a user is prompted to create a Computer Access Code when installing LogMeIn software to a computer that does not require Windows authorization. The Computer Access code helps ensure that only authorized users gain access to computers in a LogMeIn account.
Host The host is the accessible device or computer. Sometimes also called the Remote or Target computer, this is the specific device you want to access remotely. LogMeIn software must be installed on the host. For example, if you are in an Internet cafe and are remotely connected to your office computer, your office computer is the host.
LogMeIn ID You use your LogMeIn ID to log in to www.LogMeIn.com or LogMeIn Ignition. It is defined by username (email address) and password.
LogMeIn User Anyone who has a LogMeIn ID is considered a LogMeIn User. A LogMeIn User can access computers in one or more accounts via Profiles.
Profile A Profile is the link between a LogMeIn User and a LogMeIn account. You use a Profile whenever you access LogMeIn-enabled computers in a LogMeIn account.
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LogMeIn Ignition User Guide
Legal Notice PUBLISHED BY LogMeIn, Inc. 500 Unicorn Park Drive Woburn, MA 01801 Copyright © 2009 by LogMeIn, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form or by any means without the written permission of the publisher. LogMeIn®, (LogMeIn® Backup™, LogMeIn® Central™, LogMeIn® Free®, LogMeIn® Pro®, LogMeIn® Pro²™, LogMeIn® IT Reach™, LogMeIn® Rescue®, LogMeIn® Ignition, LogMeIn® Hamachi™, LogMeIn® Hamachi²™), LogMeIn® Rescue+Mobile™, RemotelyAnywhere™ and Network Console™ are either registered trademarks or trademarks of LogMeIn, Inc. in the United States and/or other countries. This publication may contain the trademarks and service marks of third parties and such trademarks and service marks that are the property of their respective owners. These marks may be registered and/or used in the U.S. and countries around the world. THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS AND SERVICES IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS AND SERVICES. THE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT AND SERVICES ARE SET FORTH IN THE LOGMEIN TERMS AND CONDITIONS AND ARE INCORPORATED HEREIN BY THIS REFERENCE.
Copyright © 2009 LogMeIn, Inc.
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Index
Index A
L
Account Create a LogMeIn 3 authentication 11 Authentication Choosing a method 11 Automatically connect to a specific computer 10
Licensing 4 Log files 13 LogMeIn account add computers to 4
B
Memory Stick 3
Buying LogMeIn Ignition 4
O
C
one-click access 10
change computer name 7 computer access code 11 computer name change 7 Computer name Search by 6
P
D Download 3
F File Manager 9 Start a session 9
G Getting Started 3 glossary 16 Group Show computers by 6 Show computers by 6
I install LogMeIn remote access software 4 Install 3
K Keyboard shortcuts 14
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M
password Windows or Mac 11 Pen Drive 3 Profile Show computers by 7 Profiles About 7 Proxy settings 13 Public computer Connect to a 12
R Remote Control Start a session 8
S Search for computers by Name 6 security 4 LogMeIn account security tips 4 host authentication 11 Shared computer Connect to a 12 Show computers by Group 6 Show Computers by Status 5 Sort computers by last used 5 by name 5 by status 5 System Tray Icon 14
LogMeIn Ignition User Guide
Index
T Troubleshooting Using Log Files for 13
U
USB Drive 3 Using to connect from a Public computer 12
W Windows password 11
U3 Smart Drive 3
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