Logmein Ignition For Iphone: User Guide

LogMeIn Ignition for iPhone and iPod touch

Contents About LogMeIn Ignition..................................................................................................................3 Getting Started..............................................................................................................................................................3 How to Create a LogMeIn Account.................................................................................................................................4 How to Add Computers to your LogMeIn Account...........................................................................................................4 How to Install LogMeIn Ignition on your iPhone or iPod touch ......................................................................................4 How to Start LogMeIn Ignition for iPhone and iPod touch..............................................................................................5 Example: Control your Work Computer from your iPhone..............................................................................................5

Accessing Computers.....................................................................................................................7 About the Computer List................................................................................................................................................7 How to Access a Host Computer.....................................................................................................................................8 About Authenticating to your LogMeIn Host Computers.................................................................................................8

Navigating During Remote Control ...............................................................................................10 How to Move the Mouse on the Host Computer............................................................................................................10 How to Click, Scroll, and Drag on the Host Computer....................................................................................................10 How to Zoom in and Zoom out.....................................................................................................................................10

Using the Keyboard.......................................................................................................................11 How to Access the Onscreen Keyboard..........................................................................................................................11 How to Use Ctrl-Alt-Delete and Common Key Combinations..........................................................................................12

Working with Multiple Monitors...................................................................................................13 How to Switch Between Monitors.................................................................................................................................13

Tips for Improving Your Experience .............................................................................................14 How to Change Display Color Quality............................................................................................................................14 How to Change Display Resolution...............................................................................................................................14 How to Set Network Speed ..........................................................................................................................................15

Security........................................................................................................................................16 About Security and LogMeIn Ignition............................................................................................................................16 How to Manage Saved Login Details.............................................................................................................................16 How to Protect Information During Remote Control......................................................................................................17 LogMeIn Account Security Tips.....................................................................................................................................18

LogMeIn Glossary.........................................................................................................................19 Legal Notice.................................................................................................................................20

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LogMeIn Ignition for iPhone and iPod touch

About LogMeIn Ignition LogMeIn Ignition is the fastest way to connect to your LogMeIn Pro² or Free computers. Make your iPhone or iPod touch an extension of your home or work computer, whether PC or Mac. Open a photo you left on your home desktop. Use a program that only runs on your work computer. Help a friend troubleshoot his or her computer. All from the palm of your hand.

Getting Started It's easy to get started with LogMeIn Ignition for iPhone and iPod touch. • Create a LogMeIn Account • Add computers to your account • Install LogMeIn Ignition to your iPhone or iPod touch • Start LogMeIn Ignition and tap the computer you want to access That's all there is to it. Compared to other available remote access solutions, LogMeIn is easy to set up. When you use LogMeIn Ignition for iPhone and iPod touch to access your LogMeIn computers, there's almost no extra set-up required: no firewall settings to be updated, no router configurations to be made, no ports to be opened or re-routed, and no need for static IP addresses.

Copyright © 2009 LogMeIn, Inc.

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How to Create a LogMeIn Account You must have a LogMeIn account to take advantage of LogMeIn Ignition for iPhone and iPod touch. Follow these steps to create a LogMeIn account. Once you have created your account, you will be able to add computers to the account. 1. Go to the Create an account page at https://secure.logmein.com/products/createaccount.aspx. 2. On the Create an account page, select the LogMeIn service you want to use and click Create Account. The New User form is displayed. 3. Complete the New User form and click Create Account. Your account is created. The My Computers page is displayed. Now that you have an account, you must install the LogMeIn software on the computers you want to control remotely.

How to Add Computers to your LogMeIn Account You must install LogMeIn host software on any computer you want to be able to access remotely. When you install LogMeIn host software on a computer, you are also adding that computer to your LogMeIn account. Important: You must be using a PC or Mac when adding computers to your account. You do not need your iPhone or iPod touch for this procedure. You will use your iPhone or iPod touch to access the added computers. •

To install LogMeIn Pro² or LogMeIn Free, go to the computer that you want to be able to access remotely and log in to your account at www.LogMeIn.com. a) Click Add Computer on the My Computers page. b) Follow all on-screen instructions.

•

LogMeIn Central subscribers can deploy host software to remote computers. See the LogMeIn Central User Guide for details.

How to Install LogMeIn Ignition on your iPhone or iPod touch Install LogMeIn Ignition for iPhone and iPod touch on any iPhone or iPod touch running version 2.0 or higher of the iPhone software. Install Directly to your iPhone or iPod touch You can install LogMeIn Ignition for iPhone and iPod touch directly to your iPhone or iPod touch from the App Store. 1. 2. 3. 4.

On your iPhone or iPod touch, tap App Store. Search the App Store for LogMeIn Ignition. Tap LogMeIn Ignition and BUY NOW. Confirm your iTunes password. Once your purchase is approved, you will be able to get started.

Install when Connected to a Computer You can install LogMeIn Ignition for iPhone and iPod touch by connecting your iPhone or iPod touch to your PC or Mac and following these simple steps. 1. On your PC or Mac, open iTunes. 2. Search the iTunes store for LogMeIn Ignition.

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LogMeIn Ignition for iPhone and iPod touch

3. Click Buy App. 4. Once your purchase is approved, synchronize your iPhone or iPod touch and you will be ready to get started.

How to Start LogMeIn Ignition for iPhone and iPod touch 1. On the Home Screen, tap the LogMeIn icon.

The LogMeIn Ignition for iPhone and iPod touch Log In screen is displayed. 2. On the Log In screen, type your LogMeIn username and password.

3. Slide Remember password to ON if you want LogMeIn Ignition for iPhone and iPod touch to save your LogMeIn user name and password. Next time you start the application, you will not need to type your username and password. 4. Tap Log Me In to log in to your account. The Computers list is displayed. You can now make a connection to any computer listed as Online. See Accessing Computers on page 7.

Example: Control your Work Computer from your iPhone You want to use your iPhone to access your work computer while on vacation. • Create a LogMeIn account and install LogMeIn host software on your work computer (LogMeIn Pro² or LogMeIn Free).

Copyright © 2009 LogMeIn, Inc.

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• Install LogMeIn Ignition on your iPhone • Use LogMeIn Ignition to access your work computer from your iPhone

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LogMeIn Ignition for iPhone and iPod touch

Accessing Computers About the Computer List LogMeIn Ignition for iPhone and iPod touch lists all computers running LogMeIn software that are attached to your LogMeIn account. Computers are arranged in alpha-numeric order according to Group and then according to computer name. Computers will be shown as Online or Offline..

Any host computer that meets the following conditions will be Online and accessible: • The host must be turned on • The host must not be in Sleep mode or Hibernation mode • The host must be connected to the Internet • The LogMeIn service must be running Note: If you have multiple LogMeIn Profiles, tap the Profile link to see a list of available profiles. Tap the profile you want to activate. Tap Computers to return to the computers list.

Copyright © 2009 LogMeIn, Inc.

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How to Access a Host Computer You can access any online computer on your Computers list. 1. On the Computers list, tap the computer you want to access. 2. Authenticate yourself to the host in one of two ways:

• •

Type your Windows or Mac username or password Type your Computer Access Code Tip: If your password or Computer Access code contains two or more consecutive spaces, exit Ignition and turn off the"." Shortcut feature on your iPhone under Settings > General > Keyboard. Note: If the host computer is not a member of a domain, leave the Domain field blank.

3. Slide Remember password to ON if you want to save your authentication user name and password. You will not be required to authenticate the next time you connect to this computer. 4. Tap Log In. You will be connected to the host computer.

About Authenticating to your LogMeIn Host Computers Whenever you connect to a host computer running LogMeIn, you must authenticate yourself to the host computer. You will be required to enter a Windows or Mac user name and password in order to access a host computer that is configured to require Windows Authentication. Most computers on a corporate network require you to perform Windows Authentication (upon start-up, you must press CTRL+ALT+DELETE and enter your user name and password). You will be required to enter a Computer Access Code in order to access a host computer that is not configured to require Windows Authentication. Your home computer may not be configured to require Windows Authentication

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LogMeIn Ignition for iPhone and iPod touch

(upon start-up, you go straight to Windows without pressing CTRL+ALT+DELETE and entering a user name and password).

Copyright © 2009 LogMeIn, Inc.

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Navigating During Remote Control How to Move the Mouse on the Host Computer You have two options for moving the pointer on the host computer's screen: Screen Moves and Mouse Moves. Screen Moves is the default setting. You can only change this setting during an active remote session. 1. On the main remote control screen, tap the Gear (Settings) icon.

The Settings page is displayed. 2. Tap Scroll Mode to choose how you want the mouse to move on the host computer: • •

Choose Screen moves if you want the remote desktop to move "underneath" the pointer, which remains stationary in the center of the touchscreen Choose Mouse moves if you want the pointer to move as you drag, similar to a laptop touchpad

3. Click Settings > Done to save your settings.

How to Click, Scroll, and Drag on the Host Computer You can reproduce a range of mouse-click actions. • •

A single tap acts as a single mouse click. Tap the Mouse icon to switch the behavior of a single click between left click and right click.

• • • •

A double tap acts as a double click. A double tap and hold allows you to grab and drag. A two-finger tap acts as a right click. A two-finger drag reproduces the mouse wheel scrolling action.

How to Zoom in and Zoom out When viewing the remote computer desktop, you can zoom in and out in two ways. • •

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Pinch your fingers together or apart. Tap the Magnifying Glass (zoom) icon to zoom to wherever the mouse is pointing.

LogMeIn Ignition for iPhone and iPod touch

Using the Keyboard How to Access the Onscreen Keyboard Use the onscreen keyboard to enter text, commands, and other information directly to the host computer. •

On the main remote control screen, tap the Keyboard icon.

• •

The onscreen keyboard is displayed. Tap the screen where you want to begin typing. The lower keyboard is the standard iPhone keyboard. • • •

•

Tap ABC and 123 to switch between letters and numbers. While using numbers, tap #+= and 123 to switch between special characters (including punctuation marks) and numbers. Tap the Globe to access international keyboards (refer to iPhone or iPod touch documentation for further information regarding international keyboards).

The upper keyboard is unique to LogMeIn Ignition for iPhone and iPod touch. • •

Ctrl and Alt are both "sticky" and will remain "on" when tapped to allow you to enter key combinations and shortcuts. The Win key acts as the Windows logo key. Use it to open the Windows Start menu. It is "sticky" to allow for key combinations and shortcuts.

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• •

The Menu key acts as the Application key. Use it to open context menus in Windows applications. It is "sticky" to allow for key combinations and shortcuts. The Extra keys icon brings up various special keys.

Swipe left and right to switch between the three available key sets. Function keys: F1 - F12 Special keys: Esc (Escape), Caps (Caps lock), PrtScr (Print Screen), Ins (Insert), Del (Delete), Scroll (Scroll Lock), Home, End, Pause, PgUp (Page Up), PgDn (Page Down) Direction keys: Tab and arrows (up, down, left, right) •

Tap Hide to turn the keyboard off.

How to Use Ctrl-Alt-Delete and Common Key Combinations Use the Key Combinations icon to access common key combinations.

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On the main remote control screen (not the onscreen keyboard), tap the Key Combinations icon.

•

Tap the key combination you want use. a) For Windows: Ctrl-Alt-Del, Alt-Tab b) For Mac: Cmd-Tab, Cmd-' The combination is sent to the host computer.

LogMeIn Ignition for iPhone and iPod touch

Working with Multiple Monitors How to Switch Between Monitors When the host computer uses multiple monitors, shake your iPhone or iPod touch to switch between monitors. You can only change this setting during an active remote session. To show all monitors simultaneously, follow this procedure: 1. On the main remote control screen, tap the Gear (Settings) icon.

The Settings page is displayed. 2. Tap Monitor. A list of available monitors is displayed. 3. Tap All Monitors to show all monitors simultaneously. 4. Click Settings > Done to save your settings.

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Tips for Improving Your Experience Change display properties and network speed to maximize response times or simply to make it easier to view and navigate the remote screen.

How to Change Display Color Quality Adjust the color quality of the remote screen to optimize performance by changing the amount of information transferred during remote control. You can only change this setting during an active remote session. Adjust this setting to change the look of the screen on your iPhone or iPod touch during remote control. The change does not impact the host computer itself. 1. On the main remote control screen, tap the Gear (Settings) icon.

The Settings page is displayed. 2. Tap Color Quality. • • •

To improve performance, tap Grayscale or Low Quality For better image quality, tap Medium Quality or High quality We recommend using Auto

3. Tap Settings > Done to save your settings. This setting will be remembered and applied the next time you connect to the same computer.

How to Change Display Resolution Change the display resolution of the host computer to improve your remote control experience. You can only change this setting during an active remote session. 1. On the main remote control screen, tap the Gear (Settings) icon.

The Settings page is displayed. 2. Tap Resolution. The list of available screen resolution settings is displayed. 3. Tap the preferred screen resolution. 4. Tap Settings.

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LogMeIn Ignition for iPhone and iPod touch

This setting is applied to the host computer. Anyone sitting at the host will immediately experience the resolution change. 5. Tap Done to return to the remote session. The new setting will be in effect. When you end the remote control session, the host computer's screen resolution will return to its previous state. This setting will be remembered and applied the next time you connect to the same computer.

How to Set Network Speed You can select your network connection type to maximize remote control performance. You can only change this setting during an active remote session. 1. On the main remote control screen, tap the Gear (Settings) icon.

The Settings page is displayed. 2. Tap Network Speed. • • •

Select Slow to optimize your connection on lower speed connections Selecting Fast to fully exploit high bandwidth connections Select Auto to allow LogMeIn to set this connection automatically according to the kind of connection it detects

Copyright © 2009 LogMeIn, Inc.

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Security About Security and LogMeIn Ignition LogMeIn Ignition provides secure access to your LogMeIn computers. LogMeIn Ignition utilizes all of the advanced security measures that LogMeIn users have come to know and trust. • All data and applications remain on on the computers you are accessing via LogMeIn Ignition • Even if your device running LogMeIn Ignition is lost or stolen, LogMeIn Ignition can only be used by entering a valid LogMeIn account name and password • If someone finds your lost device and somehow manages to open LogMeIn Ignition and authenticate to the LogMeIn gateway, all host computers will still be protected by LogMeIn's standard security protocols • See LogMeIn Security - An In Depth Look for additional information concerning LogMeIn's security architecture

How to Manage Saved Login Details Follow this procedure to delete saved usernames and passwords. 1. On the Computers list, tap the information icon.

The Manage Login Details screen is displayed.

2. Tap an option:

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LogMeIn Ignition for iPhone and iPod touch

• •

To clear your saved LogMeIn username (email) and password from the LogMeIn Ignition log in screen, tap Delete LogMeIn Login To clear all saved username and password combinations used to access computers on your Computers list, tap Delete All Logins

The selected item(s) will be cleared from your iPhone or iPod touch. 3. Tap Done to return to the Computers list. Example: Deleting Login Information The Situation • You are running LogMeIn Pro on your work computer • When you log in to your work computer, you must authenticate to Windows using your Windows username and password • To save time when accessing your computer from your iPhone, you slide Remember password to ON when you first access your work computer via Ignition The Problem • Your network administrator forces you to change your Windows password every 30 days • The password remembered by Ignition will no longer be valid once you have changed the password you use to access your work computer The Solution • Follow the instructions above and tap Delete All Logins to clear your old Windows password from Ignition • The next time you access your work computer, you will need to enter your new password

How to Protect Information During Remote Control Blank the host display and/or lock the host keyboard to protect your information during remote control. You can only change this setting during an active remote session. 1. On the main remote control screen, tap the Gear (Settings) icon.

The Settings page is displayed. 2. Slide Blank Screen to On. The host computer's monitor will be blank during the remote session. Anyone sitting at the remote location will see a blank screen. Your actions will remain unobserved. 3. Slide Lock Keyboard to On. The host computer's keyboard will be locked during the remote session. Anyone sitting at the remote location will be unable to use the host keyboard. 4. Click Done. If you do not want to be notified each time you use Blank Screen or Lock Keyboard, slide the Screen Blanking and Keyboard Lock options to Off in the Notifications section.

Copyright © 2009 LogMeIn, Inc.

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LogMeIn Account Security Tips Follow these guidelines to achieve maximum security for your LogMeIn account. These security features are available in the LogMeIn host software. They are explained in greater detail in the LogMeIn Pro², Free and Central User Guides. • Activate host security features such as Lock console when connection times out and Always lock console when remote control disconnects • Use IP Address Lockout and/or IP Filtering • Use the Extra Security features on the Extra Security tab of the LogMeIn Account page to add extra account-level security Note: Emailed one-time passwords should not be used with LogMeIn Ignition for iPhone and iPod touch if you will be viewing the email on the same iPhone or iPod touch you are using to make log in to your account.

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LogMeIn Ignition for iPhone and iPod touch

LogMeIn Glossary Client The client is the device used to access a host computer. Sometimes also called the Local computer or Local device, the client can be any computer (or iPhone or iPod touch) connected to the Internet. For example, if you are in an Internet cafe and are remotely connected to your office computer, the device in front of you (or in your hand) is the client.

Computer Access Code The Computer Access Code is a special password that a LogMeIn user enters to gain access to a host that does not otherwise require authorization. Most commonly, a user is prompted to create a Computer Access Code when installing LogMeIn software to a computer that does not require Windows authorization. The Computer Access code helps ensure that only authorized users gain access to computers in a LogMeIn account.

Host The host is the accessible device or computer. Sometimes also called the Remote or Target computer, this is the specific device you want to access remotely. LogMeIn software must be installed on the host. For example, if you are in an Internet cafe and are remotely connected to your office computer, your office computer is the host.

LogMeIn ID You use your LogMeIn ID to log in to www.LogMeIn.com or LogMeIn Ignition. It is defined by username (email address) and password.

LogMeIn User Anyone who has a LogMeIn ID is considered a LogMeIn User. A LogMeIn User can access computers in one or more accounts via Profiles.

Profile A Profile is the link between a LogMeIn User and a LogMeIn account. You use a Profile whenever you access LogMeIn-enabled computers in a LogMeIn account.

Copyright © 2009 LogMeIn, Inc.

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Legal Notice PUBLISHED BY LogMeIn, Inc. 500 Unicorn Park Drive Woburn, MA 01801 Copyright © 2009 by LogMeIn, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form or by any means without the written permission of the publisher. LogMeIn®, (LogMeIn® Backup™, LogMeIn® Central™, LogMeIn® Free®, LogMeIn® Pro®, LogMeIn® Pro²™, LogMeIn® IT Reach™, LogMeIn® Rescue®, LogMeIn® Ignition, LogMeIn® Hamachi™, LogMeIn® Hamachi²™), LogMeIn® Rescue+Mobile™, RemotelyAnywhere™ and Network Console™ are either registered trademarks or trademarks of LogMeIn, Inc. in the United States and/or other countries. This publication may contain the trademarks and service marks of third parties and such trademarks and service marks that are the property of their respective owners. These marks may be registered and/or used in the U.S. and countries around the world. These third party marks include Apple, iPhone, iPod Touch, iTunes App Store, and related trademarks, names and logos are the property of Apple, Inc., and are registered and/or used in the U.S. and countries around the world. THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS AND SERVICES IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS AND SERVICES. THE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT AND SERVICES ARE SET FORTH IN THE LOGMEIN TERMS AND CONDITIONS AND ARE INCORPORATED HEREIN BY THIS REFERENCE.

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LogMeIn Ignition for iPhone and iPod touch

Index A access a remote computer 8 account create an 4 Alt-Tab 12 authenticate 8 authentication 8

B blank screen during remote control 17

C Clear saved passwords 16 Cmd-Tab 12 Computer Access Code 8 Ctrl-Alt-Del 12

keyboard function keys 11 international 11 lock host during remote control 17 special characters 11

L lock host keyboard during remote control 17 log in information clearing saved 16 saving 5, 8 log in to a host computer 8 LogMeIn account 4 add computers to 4 clear saved account information 16

M

display color 14 display multiple monitors 13 double-click 10 drag 10

monitors working with multiple 13 mouse clicks 10 Mouse icon 10 mouse movement 10 mouse moves (option) 10 mouse wheel 10 move the mouse 10

E

N

Esc key 11

network speed 15 notifications keyboard lock 17 screen blanking 17

D

F function keys 11

G glossary 19 grab items 10

I information icon 16 install LogMeIn remote access software 4 Introduction 3

K key combinations 11, 12

O offline computers 7 online computers 7

P password clear remembered password 16 LogMeIn account 5 remember password 5, 8 Windows or Mac 8 profile 7 protect information during remote control 17

Index

R right-click 10

S screen movement 10 screen moves (option) 10 screen resolution 14 scrolling wheel 10 security 16 LogMeIn account security tips 18 during remote control 17 protecting passwords 16 shortcuts how to enter shortcuts using key combinations 11 single-click 10 special keys 11

speed change display color to improve 14 change Network Speed to improve 15 switch active LogMeIn profile 7 switch between monitors 13

T typing 11

W wheel 10 Windows password 8 clear saved 16

Z zoom in and out 10

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LogMeIn Ignition for iPhone and iPod touch