Logmein Central: User Guide

LogMeIn Central User Guide

Contents Welcome to LogMeIn Central..........................................................................................................5 LogMeIn Fundamentals..................................................................................................................6 About Remote Access....................................................................................................................................................6 About the Host..............................................................................................................................................................6 About Host Software......................................................................................................................................................6 About the Client.............................................................................................................................................................7 About Remote Management..........................................................................................................................................8 About LogMeIn Central..................................................................................................................................................8

Your LogMeIn Account...................................................................................................................9 How to Create a LogMeIn Account.................................................................................................................................9 Managing Your LogMeIn Account..................................................................................................................................9 How to Change Your LogMeIn Account email.................................................................................................................9 How to Change Your LogMeIn Account Password...........................................................................................................9 How to Change Billing Information..............................................................................................................................10 How to View a List of Available Subscriptions...............................................................................................................10 Making Your LogMeIn Account More Secure................................................................................................................10

Installing LogMeIn Host Software.................................................................................................12 Which Computers Need the LogMeIn Host Software?....................................................................................................12 System Requirements – Host Computer........................................................................................................................12 Deploying LogMeIn Host Software................................................................................................................................12 How to Deploy LogMeIn Pro² or Free to Remote Computers..........................................................................................12 LogMeIn and Firewalls.................................................................................................................................................13

Working with Computers in Your LogMeIn Account......................................................................14 Viewing Your LogMeIn Computers................................................................................................................................14 Tile View......................................................................................................................................................................14 List View......................................................................................................................................................................15 Detail View...................................................................................................................................................................16 How to Rename a Computer ........................................................................................................................................16 How to Change the Subscription Assigned to a Computer.............................................................................................17

Connecting to a Host Computer.....................................................................................................18 Connection Prerequisites..............................................................................................................................................18 How to Connect to a Computer in Your LogMeIn Account .............................................................................................18 How to Connect to a Computer Using a Desktop Shortcut..............................................................................................19 How to Connect to a Computer Using LogMeIn Ignition or Ignition for iPhone...............................................................19 About Authenticating to LogMeIn Host Computers........................................................................................................19 How to Change Your Computer Access Code................................................................................................................20 How to Set Up Automatic Authentication......................................................................................................................20 How to Wake a Computer that Is in Sleep Mode or Powered Off ...................................................................................21

Managing Groups.........................................................................................................................22 Using the Favorites List ...............................................................................................................24 Granting and Gaining Access to Computers in Your Account (User Maintenance)...........................25 How to Invite Others to Access Computers in Your LogMeIn Account............................................................................25 About the Impact of Group Changes (Moved Computers) on User Access......................................................................26 How to Request Access to Computers in Another LogMeIn Account..............................................................................27 How to Manage Incoming and Outgoing Access Requests............................................................................................28

Deploying LogMeIn Host Software................................................................................................29 How to Deploy LogMeIn Pro² or Free to Remote Computers.........................................................................................29

ii

LogMeIn Central User Guide

Contents

Working with Reports...................................................................................................................31 Report Types................................................................................................................................................................31 How to Create a Custom Report Using Report Viewer...................................................................................................32 How to Activate Inventory Reporting............................................................................................................................32 How to View Inventory Report Information for an Individual Computer.........................................................................33

Working with Alerts.....................................................................................................................34 About Alerts................................................................................................................................................................34 How to Define a Set of Alert Rules in an Alert Package ................................................................................................34 About Alert Rule Types................................................................................................................................................34 How to Assign an Alert Package...................................................................................................................................36 How to Manage Incoming Alerts for an Individual Computer........................................................................................36

Working with Charts....................................................................................................................37 How to Add a Chart......................................................................................................................................................37 Editing Charts..............................................................................................................................................................37 Using Default Charts....................................................................................................................................................38 How to Switch Between Chart View and Standard View...............................................................................................39 How to Add a Chart to the Info Area.............................................................................................................................39

Working with Host Preference Packages......................................................................................41 About Host Preference Packages..................................................................................................................................41 How to Create a Host Preference Package....................................................................................................................41 How to Assign a Host Preference Package to a Group of Computers.............................................................................41 Descriptions of Deployable Preferences........................................................................................................................42 Deployable Host Preferences for Controlling Access to Host Computers........................................................................42 Deployable Host Preferences for IP Address Lockout....................................................................................................42 Deployable Preferences for Controlling Host Appearance.............................................................................................43 Deployable Preferences for Network and Connection Settings......................................................................................43 Deployable Preferences for Logs and Session Recording..............................................................................................44 Deployable Preferences for Remote Control.................................................................................................................44 Other Deployable Preferences ("Advanced").................................................................................................................47

Working with LogMeIn Hamachi².................................................................................................49 Audience.....................................................................................................................................................................49 LogMeIn Hamachi² Fundamentals................................................................................................................................49 What Is LogMeIn Hamachi²?........................................................................................................................................49 The LogMeIn Hamachi² Client......................................................................................................................................50 LogMeIn Hamachi² Network Types................................................................................................................................51 Managing LogMeIn Hamachi² on the Internet..............................................................................................................53 LogMeIn Hamachi² Security.........................................................................................................................................53 Installing LogMeIn Hamachi².......................................................................................................................................53 System Requirements..................................................................................................................................................53 How to Install the Client to a Local Computer...............................................................................................................54 How to Deploy the Client to a Remote Computer .........................................................................................................54 How to Install the Client in Client-Only mode...............................................................................................................55 How to Update the Hamachi² Client ............................................................................................................................55 Managing LogMeIn Hamachi² Clients...........................................................................................................................55 How to Set Default Settings for Deployed Clients..........................................................................................................55 How to Attach an Unattached Client to a LogMeIn Account...........................................................................................56 How to Rename a Client..............................................................................................................................................56 How to Add/Remove a Client to/from a Network...........................................................................................................57 How to Change the Client Interface..............................................................................................................................57 How to Detach (Delete) a Client from Your Account......................................................................................................58 Using Tags to Help Manage Clients in Your Account.....................................................................................................58 Managing LogMeIn Hamachi² Networks.......................................................................................................................59 How to Set Network Defaults.......................................................................................................................................59 iii

How to Add a Hamachi² Network.................................................................................................................................60 How to Rename a Network..........................................................................................................................................62 How to Approve or Reject Join Requests.......................................................................................................................62 How to Edit Network Settings.......................................................................................................................................62 How to Change Network Password Settings.................................................................................................................63 How to Delete a Network.............................................................................................................................................63 LogMeIn Hamachi² Glossary........................................................................................................................................64

Legal Notice.................................................................................................................................66

iv

LogMeIn Central User Guide

Welcome to LogMeIn Central About this Document LogMeIn Central documentation covers features found only in LogMeIn Central, including LogMeIn Hamachi². See the LogMeIn Pro² User Guide or LogMeIn Free User Guide for more information about LogMeIn host software. Other Resources LogMeIn Central Product Page LogMeIn Central Knowledge Base

Copyright © 2009 LogMeIn, Inc.

5

LogMeIn Fundamentals If you are new to LogMeIn, please review this section to become comfortable with the fundamentals of remote access and remote management. You will learn the key terms and concepts you need to get the most out of LogMeIn products and services.

About Remote Access Remote access is the ability to connect to one computer (a host) from another computer or device (a client) at any time, from anywhere there is an Internet connection.

About the Host The computer being accessed is called the host. Think of the host as the computer that is "welcoming you in" by allowing you to use it remotely. The host has files and programs that you want to be able to access from any computer with an Internet-connected web browser. Example: Which computer is the host? You connect to your office computer from your home computer. Your office computer is the host.

About Host Software Each computer you want to access must be running LogMeIn host software. In a sense, the host software safely and securely "opens the door" to a computer for a qualified remote user. LogMeIn offers two versions of its host software: LogMeIn Pro² and LogMeIn Free. Each computer you want to access remotely must be running either LogMeIn Pro² or LogMeIn Free. Note: LogMeIn Pro² is not available for Mac. About LogMeIn Pro² LogMeIn Pro² is LogMeIn's subscription-based remote access host for Windows-based PCs. When you install LogMeIn Pro² as the host software on a computer, you will be able to access that computer from any computer connected to the Internet. Any time you are in a remote access session with a computer running LogMeIn Pro², you will also be able to take advantage of the following premium remote services that are not available with LogMeIn Free: • File Transfer and File Synchronization • File Sharing • Remote Printing • Remote Sound • Desktop Sharing (the ability to invite another user to your computer) • Advanced Host Dashboard View By itself, LogMeIn Pro² is a powerful remote access tool. When combined with LogMeIn Central, data is gathered from any computer running LogMeIn Pro² and made ready for use by LogMeIn Central for advanced reporting, computer monitoring and alerting, and computer inventory (see About Remote Management on page 8). 6

LogMeIn Central User Guide

Note: LogMeIn Pro² is not available for Mac. About LogMeIn Free LogMeIn offers LogMeIn Free as a no-charge remote access solution. When you install LogMeIn as the host software on one of your computers, you will be able to access that computer from any computer connected to the Internet. Does LogMeIn Free work with Mac? Yes. If the computer you want to control is a Mac, it must be running LogMeIn Free. Can I access LogMeIn Free computers from LogMeIn Central? LogMeIn Central subscribers can access computers running LogMeIn Free, but they will not be able to take advantage of certain advanced reporting and remote management features for those computers.

About the Client Any device you use to access a computer running the LogMeIn host software is called a client. The client is "welcomed" by the host. The client requires no preinstalled software. The client can be any computer with an Internet-connected web browser – whether at an Internet café, client site, or friend's house. There are numerous ways to connect to a host from a client, including the following: • Log in to www.LogMeIn.com and access a host computer from the My Computers page (a free service that comes with your LogMeIn account) • Log in to www.LogMeIn.com and access a host computer from LogMeIn Central (a subscription-based remote management solution) • Use LogMeIn Ignition (a stand-alone tool that gives direct, one-click access to all of your LogMeIn host computers) • Use LogMeIn Ignition for iPhone and iPod touch (in this case, your iPhone or iPod touch is the client) Example: Which computer is the client? You connect to your office computer from your home computer. Your home computer is the client. System Requirements – Client Device The device you use to remotely access a computer running LogMeIn host software must meet the following requirements. Operating System • Windows 7, Vista, XP, Server 2003, 2008 (all including 64-bit) • Windows ME & 2000 (32-bit) • Mac OS 10.4 (Tiger), v10.5 (Leopard), and v10.6 (Snow Leopard) on both Power PC and Intel-based Macs • Smartphones: See our Knowledge Base for the latest information on using a smartphone as a LogMeIn client • See also LogMeIn Ignition for iPhone and iPod touch Note: To use a Linux-based device as your LogMeIn client, you must install the Linux Browser Plugin from the LogMeIn Labs page. Browser • Internet Explorer 5.5 or later, with support for 128-bit or 256-bit encryption

Copyright © 2009 LogMeIn, Inc.

7

• Firefox 1.0.6 or later • Mozilla 1.7 or later • Safari 3.0 or later (Mac Only) Note: For Snow Leopard, set Safari to run in 32-bit mode. See Can I control a computer from a Mac running Snow Leopard in our Knowledge Base.

About Remote Management Remote management is the configuration, monitoring, diagnosis, and support of multiple remote computers from anywhere there is an Internet connection. Remote management can be understood as the leveraging of remote access by an IT department or advanced user.

About LogMeIn Central LogMeIn Central is LogMeIn’s subscription-based Essential Remote Management solution. LogMeIn Central as a Remote Host Management tool Foremost, LogMeIn Central is a powerful toolkit for managing computers that are running a LogMeIn host (either LogMeIn Pro² or LogMeIn Free). LogMeIn Central as a Network Management tool for LogMeIn Hamachi² Networks LogMeIn Central also lets you deploy and configure LogMeIn Hamachi² networks and clients. Remote Management + Network Management = Essential Remote Services LogMeIn Central is an Essential Remote Services solution: it helps you deliver remote access, remote management, and virtual networking services to hard-to-reach Internet-connected computers, servers and other devices.

8

LogMeIn Central User Guide

Your LogMeIn Account How to Create a LogMeIn Account You must have a LogMeIn account to use LogMeIn software and services. Once you have created your account, you will be able to add computers to your account. 1. Go to www.LogMeIn.com. 2. Click Create an account in the upper-right corner. The Create an account page is displayed. 3. Select LogMeIn Central from the product list and click the Create Account button at the bottom of the page. The registration form is displayed. 4. Fill in the registration form and follow all on-screen instructions. Upon completing the account form you will be sent a confirmation email. 5. Carefully follow all instructions in the email you receive from LogMeIn regarding account activation.

Managing Your LogMeIn Account How to Change Your LogMeIn Account email Change the email address you use when you log in to LogMeIn. 1. Log in to your LogMeIn account at www.LogMeIn.com. 2. Click the Account link. The Personal Information tab is displayed. 3. Click Change next to your current email address. The Change Email Address page displays. 4. Type your new email address in the New email field and click Save. An email containing a confirmation link is sent to the new address. 5. Click the confirmation link that was sent to your new email address. You will be prompted to login with your old email address and password. 6. Log in with your old email address and password. Once logged in, your new email address will be committed to the LogMeIn system.

How to Change Your LogMeIn Account Password Change the password you use to log in to your LogMeIn account. 1. Log in to your LogMeIn account at www.LogMeIn.com. 2. Click the Account link and then the Change Password tab. 3. On the Change Password tab, complete the Enter current password, Enter new password, and Re-enter new password fields. The Password Strength Meter will measure the strength of your new password. Copyright © 2009 LogMeIn, Inc.

9

4. Click Save. You are ready to use your new password the next time you log in to your LogMeIn account.

How to Change Billing Information LogMeIn Account Holders use the Billing page to view and edit contact and billing information for their LogMeIn Account. To access the Billing page, log in to your LogMeIn account at www.LogMeIn.com and click the Billing link. Only Account Holders can edit information on the Billing page. Tip: The name in the Company Name field in the Contact Information section is used to define the profile name of your LogMeIn account. Other users will see this Company Name listed as part of the profile they use to access shared resources in your account.

How to View a List of Available Subscriptions View a list of LogMeIn subscriptions associated with your account. 1. Log in to your LogMeIn account at www.LogMeIn.com. 2. Click the Account link. The Personal Information tab is displayed. 3. Click the Subscriptions tab All available subscriptions are listed. Other Options: Path: Configuration > Subscriptions or Deployment > Manage Links

Making Your LogMeIn Account More Secure Use the features found on the Security page to enable settings that help prevent unauthorized access to your LogMeIn account. Path: To access account security options, log in to your LogMeIn account and select Account > Security. Who can use this feature? This feature is available to LogMeIn Central Account Holders and users with permission to Change extra security settings. Emailed Security Code When the Emailed Security Code box is selected, each time you log in to your account at www.LogMeIn.com you will be sent an email containing a security code that you must then enter in the appropriate dialog before you can access your account. Each code can be used only once. Printed Security Code

When the Printed Security Code box is selected, LogMeIn will generate a list of one-time security codes for printing. Each time you log in to your account at www.LogMeIn.com you will be prompted to enter one of the security codes from the list before you can access your account. Each code can be used only once. Tip: Select Stop prompting for security codes when all security codes have been used up to disable the feature once all printed codes on the list have been used.

10

LogMeIn Central User Guide

Account Audit

Select all events for which you want to receive automatic email notification. Notifications will be sent to the specified email addresses (for multiple recipients, separate email addresses with a semi-colon). Available for Account Holders only.

Remember Login Credentials

By enabling this feature, you can securely save your host username and password to the client computer from which you are connecting (see How to Set Up Automatic Authentication on page 20).

Copyright © 2009 LogMeIn, Inc.

11

Installing LogMeIn Host Software LogMeIn Central works with computers that are running LogMeIn host software or LogMeIn Hamachi². Review this section to learn how to install host software to computers that you want to access using LogMeIn Central. See also Installing LogMeIn Hamachi² on page 53.

Which Computers Need the LogMeIn Host Software? You must install LogMeIn host software on any computer you want to be able to access remotely using LogMeIn Central. You do not need to install LogMeIn host software to the device used to access another computer.

System Requirements – Host Computer Before installing LogMeIn host software to the computer you want to access remotely, make sure the device meets the following requirements. Supported Operating Systems • Windows 7, Vista, XP, Server 2003, 2008 (all including 64-bit) • Windows ME & 2000 (32-bit)

Deploying LogMeIn Host Software Use the Deployment tab to install LogMeIn host software to any remote computer that you want to add to your LogMeIn account. Tip: To install LogMeIn host software on your local computer, go to the Home tab and click Add Computer in the upper-right corner. At a glance, the deployment process looks like this: • Send a deployment link (a clickable URL) to the remote computer to which you want to install LogMeIn host software • Ask a colleague or customer at the remote computer (or use a remote access tool) to open the deployment link • The LogMeIn host software will be downloaded and installed to the computer, which you will then be able to access via your LogMeIn account Who can use this feature? The Deployment tab is available to LogMeIn Central Account Holders and users with permission to Deploy Computers.

How to Deploy LogMeIn Pro² or Free to Remote Computers 1. In LogMeIn Central, click the Deployment tab. 2. On the Deployment tab, click Create Deployment Link.

12

LogMeIn Central User Guide

The Deploy LogMeIn Host Software to Remote Computers (Step 1 of 2) page is displayed. 3. Fill in the necessary fields and select the appropriate options for the remote installation: Option

Description

Description

For your own reference, type a brief description that you will use to identify the new host.

Subscription to use

Select the subscription to assign to the host. Unassigned paid Pro² subscriptions and LogMeIn Free will be listed.

Maximum # of installations from the Enter the maximum number of computers that will be able to use the link link. For example, you may want to send the link to all users in one department of an organization. Expiration Date

Specify the expiration date of the link. Default is one week.

Computer Group

Select the Computer Group to which you want to add the new host.

Alert Package

Select the Alert Package to apply to the new host.

Host Preference Package

Select the Host Preference Package to apply to the new host.

4. Click Continue. The Deploy LogMeIn Host Software to Remote Computers (Step 2 of 2) page is displayed. 5. Send the link using one of these methods: • • •

Click Copy to make the link ready for pasting into an email message or instant message Click Send by email to automatically open your email client (for example Microsoft Outlook) with the link inserted in the body of the message Click Test link to see how the link email will look to the recipient

6. Ask the recipient to click the link and follow all on-screen installation instructions. LogMeIn will be installed on the computer that the recipient is using when the link is opened. Tip: Use the Account Audit feature to receive notification each time a deployment link is generated. See Making Your LogMeIn Account More Secure on page 10.

LogMeIn and Firewalls LogMeIn is compatible with all major security suites. Some configuration may be required to make LogMeIn work when the host is behind a firewall. Important: If prompted, you must allow the LogMeIn.exe program file to communicate over the Internet. For troubleshooting assistance, please visit the Knowledge Base. Specific Knowledge Base articles cover known issues with numerous leading security products, including McAfee, Norton Internet Security, PC-Cillin, ZoneAlarm, Kaspersky, and AOL Spyware. Tip: The LogMeIn Community is an excellent source of information from other LogMeIn users.

Copyright © 2009 LogMeIn, Inc.

13

Working with Computers in Your LogMeIn Account Viewing Your LogMeIn Computers The Home Tab While logged in to your account, use the LogMeIn Central Home tab to access and manage your LogMeIn host computers. Computer Listing Options Use the List buttons to change how computers are displayed.

Figure 1: List buttons: Tile, List, Detail Hide Groups on the Computer list Click the Groups button to view your computers in a simple list, without showing groups.

Figure 2: The Groups button

Tile View Try Tile view for a graphic view of computers in your account. Tile view is ideal if you have only a few computers in your account.

14

LogMeIn Central User Guide

High Visibility Controls

Figure 3: Tile view Manage Groups Click Manage to work with groups.

• Add a new group • Edit a group name • Delete a group • Change the computers in a group

List View Try List view for a clean, simple view of computers in your account. List view shows the most computers at one time, making it an excellent choice if you have many computers in your account.

Figure 4: List view Direct to Remote Control Click a computer name to go directly to remote control.

Right-Click for Available Controls Right-click any computer to view a menu of available controls.

Copyright © 2009 LogMeIn, Inc.

15

Detail View Try Detail view for a good balance between the graphic quality of Tile view and practicality of List view.

Figure 5: Detail view Customize the List of Controls Right-click the gray bar to view a list of available columns. Direct to Remote Control Click a computer name to go directly to remote control.

Manage Groups Click Manage to work with groups.

• Add a new group • Edit a group name • Delete a group • Change the computers in a group

How to Rename a Computer Change the name used for listing a computer in your LogMeIn account. Important: This changes how your computer is listed in your LogMeIn account. This does not change the actual Computer Name as set at the operating system level (for example, under System Properties > Computer Name in Windows). 1. Log in to your account. 16

LogMeIn Central User Guide

2. On the Home tab, click Properties > General Settings for the computer you want to rename. 3. Enter a new computer name in the Computer Description box. 4. Click Change to save the new name.

How to Change the Subscription Assigned to a Computer 1. 2. 3. 4.

Log in to your account. On the Home tab, click Properties > Subscription for the chosen computer. Choose the subscription to assign using the Available Subscriptions drop-down list. Click Change Subscription. The subscription will be applied to the host within a number of minutes or when it next comes online.

Copyright © 2009 LogMeIn, Inc.

17

Connecting to a Host Computer Connection Prerequisites Use LogMeIn to access any host computer that meets the following conditions: • The host must be turned on • The host must not be in Sleep mode or Hibernation mode Tip: You can wake a remote computer using LogMeIn's Wake on LAN feature. See How to Wake a Computer that Is in Sleep Mode or Powered Off on page 21 . • The host must be connected to the Internet • The LogMeIn service must be running on the host

How to Connect to a Computer in Your LogMeIn Account 1. Go to www.LogMeIn.com. 2. Log in to your account using your LogMeIn account ID (email address and LogMeIn password). The LogMeIn Central Home tab is displayed. 3. On the Home tab, click a connection option for the computer you want to access. • • • • •

Click the computer name or Main Menu link to connect to the host Main Menu (also known as Compact View) for basic remote access functionality Click Remote Control to start controlling the host's desktop Click File Manager to go directly to the host File Manager Click Dashboard to connect to the host Dashboard (also known as Detailed Mode) for access to advanced remote management functionality Control-click or middle-click to open a new tab

LogMeIn will attempt to make a connection to the host. You will be prompted to authenticate to the host. Tip: You can set LogMeIn to securely save your host username and password to the client computer from which you are connecting. This will allow you to automatically authenticate when you next connect from the same computer (see How to Set Up Automatic Authentication on page 20). 4. Log in to the computer using the appropriate authentication method: • •

If prompted, enter the username and password you would enter if you were sitting in front of the host computer If prompted, enter the Computer Access Code you created when you installed LogMeIn to the host computer

Your session begins upon successful authentication.

18

LogMeIn Central User Guide

Note: The first time you start a remote control session you will be asked to install a browser plug-in to the client computer (the computer you are using to initiate the remote session).

How to Connect to a Computer Using a Desktop Shortcut Save time by connecting directly to a host computer using a secure shortcut on a client computer. Who can use this feature? This feature is available to LogMeIn Central Account Holders and users with the Create Desktop shortcut permission. 1. Create a LogMeIn Desktop shortcut. •

Go to LogMeIn Central > Home tab > Properties > Desktop Shortcut.

Follow the on-screen instructions. 2. Connect to the Host. • •

Double-click the shortcut. You do not need to log in to your LogMeIn account. Log on to the host using the appropriate authentication method.

Your session begins upon successful authentication. Tip: For maximum security, you should not use a LogMeIn desktop shortcut on a public or shared computer.

How to Connect to a Computer Using LogMeIn Ignition or Ignition for iPhone LogMeIn Ignition is the fastest way to connect to your LogMeIn host computers. Ignition gives you easy, one-click access and is the best option when working on a public computer (some public computers limit your ability to run ActiveX, Java, or Flash – at least one of which is required for a rich remote control experience). • Install LogMeIn Ignition on your desktop, USB drive or U3 smart drive • Install LogMeIn Ignition for iPhone to your iPhone or iPod touch Note: LogMeIn Ignition and LogMeIn Ignition for iPhone are distinct products and must be purchased separately. Both are priced per LogMeIn account. Visit the LogMeIn Ignition and LogMeIn Ignition for iPhone product pages for more information.

About Authenticating to LogMeIn Host Computers Whenever you connect to a host computer running LogMeIn, you must authenticate yourself to the host computer. Computers Requiring Authentication You are required to enter a Windows or Mac user name and password in order to access a host computer that is configured to require authentication. Most computers on a corporate network require you to perform authentication (for example, upon start-up you must press Ctrl-Alt-Delete and then enter your user name and password).

Copyright © 2009 LogMeIn, Inc.

19

Computers Not Requiring Authentication You are required to enter a Computer Access Code in order to access a host computer that is not configured to require authentication. For example, your home computer may not be configured to require authentication (when you start your computer, you go straight to Windows without entering a user name and password). Important: Do not lose your Computer Access Code. It cannot be retrieved!

How to Change Your Computer Access Code This option is only available on host computers already set to use a Computer Access Code. 1. From the host, open LogMeIn (the host software, not the website) and click the Options tab. 2. Under Password, click Change Computer Access Code. The Computer Access Code dialog box is displayed. 3. Enter your new Computer Access Code. 4. Click OK to save your change.

How to Set Up Automatic Authentication LogMeIn Central offers a combination of settings that allow you to securely save host credentials to a client computer. This allows you to automatically authenticate to a host when you next connect from the same client. 1. Make sure that automatic authentication is active for your user profile: a) Log in to your LogMeIn Central account and go to Account > Security. b) Under Remember Login Credentials, the Allow credentials to be securely stored on the client computer box must be selected. Tip: If the section is not available or is grayed out, then you do not have permission to use this feature. Contact the LogMeIn Central Account Holder who gave you access to computers in his account and ask for permission to Use AutoLogin. 2. Make sure automatic authentication is active on the host. Allow credentials to be saved by LogMeIn Central must be selected for the Host Preference Package applied to the host. This option is active by default when no Host Preference Package is applied. 3. Reconnect to the host and select the Save credentials box during authentication. Your Windows or Mac authentication information is securely saved to the client computer. The next time you log in to the same host from the same client, the authentication window will be displayed briefly, but you will not need to enter your user name or password. Your saved credentials will be sent to the host automatically. Do you want to turn off auto authentication? Once connected to a host, click Delete saved credentials at the top of the host Dashboard (Detailed mode) or Main Menu (Compact view).

20

LogMeIn Central User Guide

How to Wake a Computer that Is in Sleep Mode or Powered Off Use Wake on LAN to switch on a computer that is in sleep mode (PCs and Mac) or powered off (PC). Follow these steps to ensure that you will be able to use the Wake on LAN feature. 1. Make sure that Wake on LAN has been enabled on the host. • •

From the host, open LogMeIn and follow this path: Options > Preferences > Advanced Settings. Under Network, make sure that Enable 'Wake On LAN' from sleep and power off is selected. From the client, connect to the host Main Menu and follow this path: Preferences > Advanced Settings. Under Network, make sure that Enable 'Wake On LAN' from sleep and power off is selected.

2. For a Mac, enable the following setting: System preferences > Energy saver > Options tab > Wake for Ethernet network administrator access. 3. Confirm that the host is in a supported sleep mode (stand-by, sleep, or hibernation mode: ACPI specification S3 or S4). 4. For a Windows PC that is powered off (but still plugged in), confirm that Wake on LAN is enabled in the computer's BIOS. Tip: Consult the user guide of your computer or motherboard to locate the appropriate BIOS switch, usually Wake on LAN from S5. 5. Confirm that at least one other LogMeIn host on the same LAN is online and available. 6. For a Mac, confirm that the computer is on a wired network. Wake on LAN is not supported for Mac hosts on a wireless network. When these conditions are met, any computer in your account that is ready to be woken up will show the Switch on this computer button. Click the button to wake the computer. It may take several minutes for the computer to wake.

Figure 6: Wake on LAN in Tile view

Copyright © 2009 LogMeIn, Inc.

21

Managing Groups In LogMeIn Central, 'Groups' refers strictly to groups of computers. 'Group' no longer refers to alerts (Alert Packages) or configuration preferences (Host Preference Packages). Who can use this feature? Groups can be managed by LogMeIn Central Account Holders and users with the Computer Group Management permission. View or Add Groups using the Groups list Use the Groups list along the left panel of the LogMeIn Central interface to filter computers by group or to add a new group.

Figure 7: The Groups list • Click a group to display all computers in the group on the Home tab • Click Show All Groups to show all computers in all groups on the Home tab • Click Add New Group to add a group Hide Groups on the Computer list Click the Groups button to view your computers in a simple list, without showing groups.

Figure 8: The Groups button Manage Groups under the Configuration tab Go to Configuration > Groups to manage existing groups. • Edit a group name • Delete a group • Change the computers in a group

22

LogMeIn Central User Guide

Manage Groups from the Home tab On the Home tab in Tile view or Detail view, click Manage to work with groups.

• Edit a group name • Delete a group • Change the computers in a group Click the Groups button to view your computers in a simple list, without showing groups.

Figure 9: The Groups button Managing Access to Computers in Groups See Granting and Gaining Access to Computers in Your Account (User Maintenance) on page 25.

Copyright © 2009 LogMeIn, Inc.

23

Using the Favorites List The Favorites list gives you easy access to commonly used computers and features. Drag and Drop a Computer Link to Favorites Drag and drop the computer's icon to the Favorites list for direct access to remote control.

Tip: From Tile view, you can also drag and drop any other icon (Main Menu, Alerts, Properties, File Manager, Notes, Dashboard) for direct access to your favorite features. Add a Search to Favorites Type a search string in the Search field. Click the Add this search to favorites link to add the search parameters to Favorites.

24

LogMeIn Central User Guide

Granting and Gaining Access to Computers in Your Account (User Maintenance) Go to the Users tab to grant or request access to LogMeIn host computers. Who can use this feature? The Users tab is available to LogMeIn Central Account Holders and users with the User Management permission. The LogMeIn Central User Model The terms Administrator and Secondary User are no longer used in LogMeIn Central. Attention: Any existing Administrators and Secondary Users in your account will maintain existing permissions but will be called simply "users" in LogMeIn Central. In the LogMeIn IT Reach user model, anyone using LogMeIn host software (Free, Pro, IT Reach) could grant access to other LogMeIn users by adding them as an Administrator or Secondary User. Now only LogMeIn Central subscribers have the right to grant access to computers in their account. Important: Without LogMeIn Central, you cannot add users to your LogMeIn account. A LogMeIn user without a LogMeIn Central subscription can accept a request for access made by a LogMeIn Central subscriber, but cannot actively invite others to access his computers.

How to Invite Others to Access Computers in Your LogMeIn Account • Only LogMeIn Central users with appropriate user permissions can invite others to gain access to computers • Anyone with an email address can be invited Tip: The only way that a non-LogMeIn Central user can share access to computers in his account is by approving an access request submitted by a LogMeIn Central subscriber. The direction is always from the LogMeIn Central subscriber to the non-LogMeIn Central user. 1. On the Users tab, click Invite Users. The Invite user to access your computers page is displayed. 2. Enter the Email address of the user to invite. 3. Under Access - Permissions, set permissions. Tip: Each permission is described in a tooltip. 4. Under Access - Interface, choose the default interface the user will see when connected to a LogMeIn host. 5. Under Access - Group/Computer Permissions, specify the groups and/or individual computers the selected user can access. • •

Choose Access all computers in the account to allow the users to access all of your computers Choose Specify the groups and computers the selected user can access to open the dialog used for assigning groups and computers

Copyright © 2009 LogMeIn, Inc.

25

Select an entire group by selecting the box next to the group name in the left pane. All computers in that group will be assigned to the selected user, but only insofar as they remain a part of the group. Important: Computers can be reassigned, or moved, from one group to another. If a computer is moved then that computer may become inaccessible to the user. See About the Impact of Group Changes (Moved Computers) on User Access on page 26. 6. Click Send Invitation. 7. The invited user must open the invitation and click the invitation link. • •

Any invitee who is not yet a LogMeIn user will be prompted to create a LogMeIn account Any invitee who is already a LogMeIn user will have a new profile added to his existing LogMeIn account Example: Inviting a user who already has a LogMeIn account Assume that you want to invite one of your colleagues to access computers in your Central account. Your colleague already has a LogMeIn account. Once he accepts your invitation, your colleague will see multiple profiles in the drop-down box in the upper-right of the LogMeIn Central interface. Important: Your colleague will not be prompted to create a new password. He will use his own (existing) LogMeIn account password. His original profile (for his own LogMeIn account) will be called Account Holder of [his own "Company Name" as saved on the Billing page]. His profile for your Central account will be called User of [your "Company Name" as saved on the Billing page].

About the Impact of Group Changes (Moved Computers) on User Access Computers can be reassigned, or moved, from one group to another. This table summarizes the different types of group and computer permissions and the potential impact of a changed group or moved computer. Selection status A computer is selected as part of a group but not selected individually

Sample

Impact when a computer is moved from the group If a computer is moved to another group that is accessible by the user, it will be accessible to the user. If moved to a group that is not accessible to the user, a computer will not be accessible to the user.

26

LogMeIn Central User Guide

Selection status

Sample

Impact when a computer is moved from the group

A computer is selected individually but not as part of a group

If a computer is moved anywhere else in the account, it will remain accessible to the user

A computer is selected individually and as part of a group

If a computer is moved anywhere else in the account, it will remain accessible to the user.

Neither a group nor any individual computers have been selected

No access has been given to either a group or an individual computer, so no computer in the group is visible or accessible to the user.

How to Request Access to Computers in Another LogMeIn Account Use the Request Access feature to gain access to computers in other LogMeIn accounts. Only LogMeIn Central subscribers (Account Holders) can request access to computers in another LogMeIn account. A request can be sent to any LogMeIn Account Holder. 1. On the Users tab, click Request Access. 2. Enter the email address of the person responsible for the computers you want to access. 3. Click Send Request. Upon approval, a profile is added to your account. Note: The two profile types are "Account Holder of..." for computers in your own account, and "User of..." for computers in other accounts.

Copyright © 2009 LogMeIn, Inc.

27

How to Manage Incoming and Outgoing Access Requests •

Under the Reports tab, click Manage Users. • • •

28

Revoke access to computers in your account Delete pending invitations Accept or reject requests to access your computers

LogMeIn Central User Guide

Deploying LogMeIn Host Software Use the Deployment tab to install LogMeIn host software to any remote computer that you want to add to your LogMeIn account. Tip: To install LogMeIn host software on your local computer, go to the Home tab and click Add Computer in the upper-right corner. At a glance, the deployment process looks like this: • Send a deployment link (a clickable URL) to the remote computer to which you want to install LogMeIn host software • Ask a colleague or customer at the remote computer (or use a remote access tool) to open the deployment link • The LogMeIn host software will be downloaded and installed to the computer, which you will then be able to access via your LogMeIn account Who can use this feature? The Deployment tab is available to LogMeIn Central Account Holders and users with permission to Deploy Computers.

How to Deploy LogMeIn Pro² or Free to Remote Computers 1. In LogMeIn Central, click the Deployment tab. 2. On the Deployment tab, click Create Deployment Link. The Deploy LogMeIn Host Software to Remote Computers (Step 1 of 2) page is displayed. 3. Fill in the necessary fields and select the appropriate options for the remote installation: Option

Description

Description

For your own reference, type a brief description that you will use to identify the new host.

Subscription to use

Select the subscription to assign to the host. Unassigned paid Pro² subscriptions and LogMeIn Free will be listed.

Maximum # of installations from the Enter the maximum number of computers that will be able to use the link link. For example, you may want to send the link to all users in one department of an organization. Expiration Date

Specify the expiration date of the link. Default is one week.

Computer Group

Select the Computer Group to which you want to add the new host.

Alert Package

Select the Alert Package to apply to the new host.

Host Preference Package

Select the Host Preference Package to apply to the new host.

4. Click Continue. The Deploy LogMeIn Host Software to Remote Computers (Step 2 of 2) page is displayed. 5. Send the link using one of these methods: •

Click Copy to make the link ready for pasting into an email message or instant message

Copyright © 2009 LogMeIn, Inc.

29

• •

Click Send by email to automatically open your email client (for example Microsoft Outlook) with the link inserted in the body of the message Click Test link to see how the link email will look to the recipient

6. Ask the recipient to click the link and follow all on-screen installation instructions. LogMeIn will be installed on the computer that the recipient is using when the link is opened. Tip: Use the Account Audit feature to receive notification each time a deployment link is generated. See Making Your LogMeIn Account More Secure on page 10.

30

LogMeIn Central User Guide

Working with Reports Select the Reports tab to work with a wide range of reports and charts pertaining to your account's activities. Important: For many reports, including Alerts, Journal, and all inventory reports, data can be collected only from LogMeIn Pro² hosts. To experience full reporting functionality, make sure you have LogMeIn Pro² hosts in your account. Who can use this feature? The full set of LogMeIn Central reports and charts is available to LogMeIn Central Account Holders and users with permission to Access Reports and View Inventory data. See also Working with Charts on page 37.

Report Types LogMeIn Central offers over a dozen default report types that can be generated, filtered, customized, and then saved as a custom report for easy retrieval. Who can use this feature? The full set of LogMeIn Central reports and charts is available to LogMeIn Central Account Holders and users with permission to Access Reports and View Inventory data. Category

Default Report Types

Required Host

Account Activity and Usage

Account Audit

n/a

Remote Access Sessions (in last 2 months)

n/a

User Account Access (in last week)

n/a

Computer Alerts

Alerts in Last Week

Pro²

Hardware Inventory

CPU

Pro²

Hardware History

Pro²

Installed Memory

LogMeIn Host Software Details

LogMeIn Licenses

Motherboard

Pro²

Network Interfaces

Pro²

Service Tag

Pro²

Storage Hardware

Pro²

Top Disk Usage

Pro²

Deploy Links (created in last month)

n/a

Host Software Installs (in last week)

n/a

Journal Entries (in last month)

Pro²

Last Boot Date

Pro²

Computers with Renewing Subscriptions

n/a

Subscriptions

Copyright © 2009 LogMeIn, Inc.

31

Category

Default Report Types

Required Host

Software Inventory

Installed Applications

Pro²

Installed Operating System Snapshot

Pro²

Software History System History User and Computer Access Rights

Computer Access Permissions

n/a

Local Users User Permissions User Profiles Note: Reports marked n/a pull information from your LogMeIn account and have no dependency on host type. Reports marked Pro² collect data from LogMeIn Pro² hosts only (if you do not have any LogMeIn Pro² hosts, these reports will be empty).

How to Create a Custom Report Using Report Viewer Start with a default report, choose the specific data you want to see, and save your new report for easy retrieval. 1. 2. 3. 4. 5. 6. 7. 8.

Under Reports, click Report Viewer. Select a report Category. Select the specific Report that you want to use as a base. Click View Report. The base report is created with no filters applied. Click Filter to begin applying data filters. Click Apply to refresh the report. Click Save to save the filtered report as a custom report. The Save Report dialog is displayed. Name the new report and click Save as new. The report is added to the Report drop-down list for easy retrieval.

How to Activate Inventory Reporting Activate the Inventory feature to begin collecting Inventory data from all LogMeIn Pro² computers in your account. 1. Under Configuration, click Reports and select the Enable inventory reporting on Pro² computers option. 2. Click Save Settings. When do the changes take effect? The Inventory setting is deployed to any online host within one minute. For any offline host, the package is stored and deployed when the host next comes online.

32

LogMeIn Central User Guide

How to View Inventory Report Information for an Individual Computer 1. On the Home in Tile or Detail view, click Properties > Computer Inventory for the chosen computer. 2. Choose a data view: • • •

Choose Single Date Snapshot to view data for the selected machine on chosen date Choose Compare Snapshots by Date to compare the inventory of the selected machine on two different dates Choose History to view all inventory changes for the selected machine since Inventory was enabled

3. Click Apply. Inventory data is displayed. 4. Refine your results using the Select Inventory Category drop-down list. Your results are filtered according to the selected category.

Copyright © 2009 LogMeIn, Inc.

33

Working with Alerts In LogMeIn Central, select the Alerts tab to view, edit, or add alerts for specific computers or groups of computers. Who can use this feature? The Alerts tab is available to LogMeIn Central Account Holders and users with the Alert Management permission. See also Working with Charts on page 37.

About Alerts Alerts notify you of specific events or problems that occur on one or multiple LogMeIn Pro² computers. This feature provides a quick and easy way to monitor any number of LogMeIn Pro² hosts from one client.

How to Define a Set of Alert Rules in an Alert Package The first step in the Alert process is to create an Alert Package. An Alert Package is a set of rules that you can save and apply to a computer or group of computers. Note: The term 'Alert Package' replaces the term 'Alert Group'. 1. On the Alerts tab, click Manage Alert Packages. 2. Click Add Alert Package. The Create Alert Package page is displayed. 3. Give your Alert Package a Name. 4. Add rules to the package. a) Select the type of rule to add from the Add New Alert Rule list. b) Click Add New Rule. c) Edit the rule to meet your needs. Continue to add rules as required. 5. Click Save Alert Package. The package is saved and ready to be assigned to computers or groups of computers.

About Alert Rule Types Alert Rules are combined into Alert Packages that are assigned to computers and groups of computers. CPU Utilization

34

Use the CPU Utilization alert to monitor processor utilization on a computer or across a group of computers. If a device has more than one CPU, you can configure the alert to check utilization of either an individual or all CPUs. CPU Utilization is measured as a percentage of the whole. An alert is triggered when the Usage threshold is breached and held for the specified Duration.

LogMeIn Central User Guide

Used Memory

Use the Used Memory alert to monitor computer memory utilization on a computer or across a group of computers. Used Memory is measured as a percentage of the whole. An alert is triggered when the Usage threshold is breached and held for the specified Duration.

Free Disk Space

Use the Free Disk Space alert to monitor the space remaining on a defined disk drive on a computer or across a group of computers. An alert is triggered when free disk space falls below the defined minimum as expressed in MB or as a percentage of the total size of the disk.

Folder Size

Use the Folder Size alert to monitor the total size of a particular folder on a computer or across a group of computers. The Folder path must be the same on each computer in a group. If the Folder path is invalid for a given computer, then the alert will be ignored for that particular device. An alert is triggered when the folder size exceeds the maximum size (measured in KB, MB, or GB).

File Size

Use the File Size alert to monitor the total size of a particular file on a computer or across a group of computers. The File path must be the same on each computer in a group. If the File path is invalid for a given computer, then the alert will be ignored for that particular device. An alert is triggered when the file size exceeds the maximum size (measured in KB, MB, or GB).

Computer Online/Offline

Use the Computer alert to monitor the availability of computers in your account. An alert is triggered when a particular computer goes offline or comes online for the specified Duration.

Application

Use the Application alert to monitor the activity of a particular program on a computer or across a group of computers. An alert is triggered when an application starts, stops, or crashes. Define the application name. The full path to the executable file is not required. If the application is not found on a given computer, then the alert will be ignored for that particular device.

Service

Use the Service alert to monitor the activity of a particular service running on a computer or across a group of computers. An alert is triggered when a service stops or crashes. Define the full name of the service. If the service is not found on a given computer, then the alert will be ignored for that particular device.

Event

Use the Event alert to monitor event code activity on a computer or across a group of computers. An alert is triggered when the selected application, security, or system event occurs. You may also enter a specific event source, category or ID.

Advanced Event

Use the Advanced Event alert to monitor event code activity on a computer or across a group of computers. Advanced Event is an Event alert that allows you to define multiple complex exception rules.

Hardware Inventory Use the Hardware Inventory alert to monitor changes to hardware components on a computer or across a group of computers. An alert is triggered when the selected component is added or removed, as defined. Software Inventory Use the Software Inventory alert to monitor changes to software components on a computer or across a group of computers. An alert is triggered when a component is installed or uninstalled, as defined. System Inventory

Copyright © 2009 LogMeIn, Inc.

Use the System Inventory alert to monitor changes to Windows profiles, Local Users, and settings on a computer or across a group of computers. An alert is triggered when the selected system component is added or removed, as defined.

35

How to Assign an Alert Package Alert Packages can be assigned to computers or groups of computers. Remember: Alert Packages cannot be assigned to LogMeIn Free hosts. Important: Only one Alert Package at a time can be assigned to a host. 1. On the Alerts tab, click the Manage Alert Packages tab. A list of available Alert Packages is displayed. 2. Click Click here to assign next to the package you want to assign. The assignment page is displayed. 3. Choose computers and groups using the left and right arrows. 4. Click Assign Alert Package to Selected Computers. The Alert Package is applied to all computers and groups in the left pane. When do the changes take effect? The package is deployed within one minute to any host that is online. For any host that is offline, the package is stored and deployed when the host next comes online.

How to Manage Incoming Alerts for an Individual Computer Use the Alert Viewer to view and manage triggered alerts. Triggered alerts should be acknowledged. On the Home tab, computers with triggered Alerts are identified with a red number signifying the number of alerts awaiting attention.

Figure 10: Triggered Alerts in Tile view

Figure 11: Triggered Alerts in Detail view 1. On the Home tab, click the link showing the number of triggered alerts. The Alert Viewer is displayed. 2. For any alert listed on the Alert Viewer, select the check box next to the computer name. 3. Click Acknowledge Selected. The selected items are marked as acknowledged. Tip: You can also see a list of triggered alerts by going to Alerts > Alert Viewer.

36

LogMeIn Central User Guide

Working with Charts Use the Chart Dashboard and Alert Dashboard to build graphic representations of your data. Charts give you rich reporting and analysis within the LogMeIn Central workspace. Each chart is a representation of data pulled from a specific LogMeIn Central report or Alert Package.

How to Add a Chart Use charts to build graphic representations of your report and alert data. 1. On the Reports or Alerts tab, select Chart Dashboard or Alert Dashboard. 2. Click Add Chart or Add Alert. The Add Chart dialog box is displayed. 3. Select a Category and Report/Alert type. 4. Name the chart. 5. Choose the Chart type (usually table, bar, or pie). 6. Select the items to be displayed. 7. Follow on-screen instructions to complete your chart. 8. Click Save. Your chart appears on the active dashboard tab. To move the chart, grab it by the header and drag it to the preferred location on the tab. You cannot move a chart to another tab.

Editing Charts Use the chart toolbar to edit or delete a chart and to change how and where the chart is displayed. To drill-down from chart view to standard view, click anywhere in the chart space. Edit an Existing Chart To edit an existing chart, click the wrench icon.

Copyright © 2009 LogMeIn, Inc.

37

Add a Chart to the Info Area To add a chart to the Info Area, click the + icon.

Switch from Chart view to Standard view To drill-down from chart view to standard view, click anywhere in the chart space.

Using Default Charts The Chart Dashboard and Alert Dashboard offer default charts to get you started using the charting feature. Customize and save the default charts, or keep them as they are for easy reference. Tip: To restore default report charts, click Configuration tab > Reports > Restore Default Charts. To restore default Alerts, click Configuration tab > Reports > Restore Alert Dashboard. Default Reporting Charts Access Info tab • Account Logins • Remote Access Sessions • Most Active Computers • Total Computer Usage by Day User Info tab • Total User Activity by Day • User Summary • Most Active Users • Account Audit Computers tab • Active Subscription Summary • Most Active Computers

38

LogMeIn Central User Guide

• Upcoming Subscription Renewals Management tab • Low Disk Space (% Free) • Top 10 Installed Applications • Top Alerts in Last Week • installed Operating Systems Default Alerts • Top Alerts (by Computer) • CPU Alerts • Disk Space Alerts • Computer Online/Offline Alerts

How to Switch Between Chart View and Standard View This applies to both Report Charts and Alert Charts. From Chart to Standard To drill-down from chart view to standard view, click anywhere in the chart space.

From Standard to Chart From Standard view, click the Chart button to switch to Chart view.

How to Add a Chart to the Info Area Add an existing Report Chart of Alert Chart to the right panel of the LogMeIn Central interface. To add a chart to the Info Area, click the + icon.

Copyright © 2009 LogMeIn, Inc.

39

Or follow this procedure: 1. In the right pane of the LogMeIn Central interface, click the Add Infobox link. 2. Select a chart and click the Add Infobox button. 3. The Chart appears in the Info Area.

40

LogMeIn Central User Guide

Working with Host Preference Packages Use the Configuration tab to create and assign Host Preference Packages. Who can use this feature? Host Preference Packages can be managed by LogMeIn Central Account Holders and users with the Configuration Management permission.

About Host Preference Packages Use Host Preference Packages to define and deploy LogMeIn host preferences and security settings to any group of LogMeIn Pro² computers in an account. Note: Host Preference Packages were referred to as Configuration Groups in LogMeIn IT Reach.

How to Create a Host Preference Package 1. On the Host Preferences tab, click the Create Host Preference Package link. The Create New Host Preference Package page is displayed. 2. Name your new Host Preference Package. 3. Save the name. 4. Choose the settings to include in the package. • • •

Choose a preference Category (see Descriptions of Deployable Preferences on page 42 for details) Make the appropriate changes to the settings Click Save

Continue to add categories as required. 5. When you have finished adding preference categories, click Finish and Save All. The package is added to the list of available Host Preference Packages that are ready to be assigned to groups of computers.

How to Assign a Host Preference Package to a Group of Computers You can assign a Host Preference Package to any number of groups containing any number of computers. Important: Host Preference Packages can only be applied to LogMeIn Pro² hosts. Assignment is always at the Group level. 1. On the Host Preferences tab, click Assign Host Preference Package. 2. Choose computers and groups using the the left and right arrows. 3. Click Save. The package is applied to all groups in the left pane. When do the changes take effect? The package is deployed within one minute to any host that is online. For any host that is offline, the package is stored and deployed when the host next comes online.

Copyright © 2009 LogMeIn, Inc.

41

Descriptions of Deployable Preferences These options can be deployed to LogMeIn Pro² hosts in a Host Preference Package.

Deployable Host Preferences for Controlling Access to Host Computers Path: Configuration > Host Preferences > Edit Host Preference Package > Access Control Allow full control to administrators Select this option to give Full Control to all administrators with access to the host. Clear this option if you want to control permissions individually. NT LAN Manager authentication

Select this option to be able to use your current (client-side) Windows login credentials to verify your identity to the host when connecting via Internet Explorer.

Allow credentials to be saved by LogMeIn Central

Select this option to enable users with permission to use automatic authentication to securely save their username and password to the client when connecting to the host. See also How to Set Up Automatic Authentication on page 20.

Save user name in a cookie

Select this option to save your Windows username in a browser cookie. You will only need to enter a password to authenticate when connecting from the same client.

Do not list domains on logon screen Select this option to clear the list of active domains in the host authentication dialog box. This provides an extra layer of security by forcing the remote user to know the exact name of the chosen domain. Allow the user to turn off LogMeIn Clear this option to prevent the host user from being able to turn off the LogMeIn service via the LogMeIn host interface. See also the "Controlling Access to Host Computers" section of the LogMeIn Pro² or Free User Guide.

Deployable Host Preferences for IP Address Lockout Path: Configuration > Host Preferences > Edit Host Preference Package > IP Address Lockout Denial of Service Use the Denial of Service attack blocker as a precaution against unwanted intruders who slow your host machine by continuously requesting the same service.

42

Active

Select this option to activate the attack blocker.

Number of invalid attempts before locking out

Specify the number of login attempts to allow before the offending IP address is locked out.

Reset invalid attempt counter after

After the amount of time specified in this box has elapsed, the invalid attempt count of the offending IP address will be reset to zero.

Lock out for

All attempted connections from an offending IP address will be rejected for the amount of time specified in this field.

LogMeIn Central User Guide

Authentication Attack Use the Authentication Attack blocker to lock out those who try to get past your host logon screen without authorization. Active

Select this option to activate the attack blocker.

Number of invalid attempts before locking out

Specify the number of login attempts to allow before the offending IP address is locked out.

Reset invalid attempt counter after

After the amount of time specified in this box has elapsed, the invalid attempt count of the offending IP address will be reset to zero.

Lock out for

All attempted connections from an offending IP address will be rejected for the amount of time specified in this field.

Deployable Preferences for Controlling Host Appearance Path: Configuration > Host Preferences > Edit Host Preference Package > IP Address Lockout Display CPU and memory information above the menu

Select this option to enable the Java applet that shows current processor and memory utilization in the top frame of the LogMeIn host interface in Dashboard view.

Default number of items per page for long lists

Set the number of items to be shown per page for lists (such as event logs, the services list). Most lists allow you to change the number of items shown.

Display the LogMeIn icon in the System Clear this option to hide the LogMeIn icon from the host system tray. The Tray host user will still be able to open LogMeIn using the Windows Start menu. Disable LogMeIn notification messages Select this option to supress all LogMeIn messages communicated from the system tray. This is useful when messages could disrupt the end-user experience, such as on a kiosk.

Deployable Preferences for Network and Connection Settings Path: Configuration > Host Preferences > Edit Host Preference Package > Network Maximum number of servicing Specify the maximum number of threads the host can spawn to service client threads connections. This feature is useful if you have muliple LogMeIn users making simultaneous connections to an important server. The default value (50) should be enough to handle up to 10 concurrent sessions to a single host. Additional incoming sockets will be rejected and a log entry will report "Socket refused, no more than 50 connections allowed." Restart the LogMeIn service on the host to implement the change. Idle Time Allowed

Set the amount of time that can pass without activity in LogMeIn before a remote control session is disconnected.

File Transfer Compression

Choose the compression level to apply to data transferred from the host during remote control, including files transferred using the File Manager feature.

Copyright © 2009 LogMeIn, Inc.

43

Automatically check for and download version updates

Select this option if you want LogMeIn to check for the latest version of LogMeIn host software. The host user will be prompted to update if a new version is found.

Automatically apply downloaded updates when LogMeIn is idle

LogMeIn must restart itself (but not the host computer) after applying a software update. If this is done while LogMeIn is busy (for example, during an active remote control session or while a file transfer is in progress) then the connection will be dropped during the restart. Select Automatically apply downloaded updates when LogMeIn is idle to ensure that LogMeIn updates are only installed when you are not in session or otherwise active in LogMeIn.

Enable 'Wake on LAN' from sleep and powered off

Select this option to allow the host to be powered on from sleep mode or power off. See How to Wake a Computer that Is in Sleep Mode or Powered Off on page 21 for complete Wake on LAN requirements.

Deployable Preferences for Logs and Session Recording Path: Configuration > Host Preferences > Edit Host Preference Package > Log Settings Keep log files for this many days

Enter the number of days for which you would like to store log files.

Directory for log files

Define the folder where the files are to be saved. Leave blank to use the default location (the LogMeIn installation directory, typically C:\Program Files\LogMeIn).

Syslog Settings

Use this section if you want to send log events to a Syslog server.

Enable Session Recording

Select this option to record and save all remote control sessions with the host. No other action is required. Sessions will automatically be recorded and saved to the defined location.

Automatically convert to .AVI Select this box to automatically convert remote control session recordings to .AVI format format. AVI files can be played in any media player with the appropriate codecs installed. If this field is not selected, recordings will be made in RCREC, a LogMeIn proprietary format. File size will be similar for both recording types. Tip: To convert RCREC recordings manually, open LogMeIn on the host and go to Options > Preferences > Advanced Settings > Screen Recording > Convert RCREC Files to AVI.... Follow the instructions in the conversion wizard. Location for output video files Specify the location where video files will be saved. Type a path to an available directory or click Browse to define a location on the host. The default location is C:\Program Files\LogMeIn\x86 Maximum Total Size of Output This feature allows you to automatically delete the oldest archived RCREC remote Video Files control recordings when the total size of all RCREC recordings in the Location for Output Video Files exceeds the defined value. AVI files are not counted toward the limit and will not be deleted.

Deployable Preferences for Remote Control These settings control various aspects of the remote control experience.

44

LogMeIn Central User Guide

General Settings Path: Configuration > Host Preferences > Edit Host Preference Package > Remote Control Enable Desktop Sharing

Select this option to allow the host user to invite others to access their computer via the Desktop Sharing feature.

Use display accelerator

Select this to make remote control sessions faster and less CPU-intensive. Clear this option to help resolve problems experienced while viewing video or while using DOS-based or graphic-intense applications during remote control (such as display black-out or host computer restart when trying to start remote control).

Disable wallpaper and visual Select this option to disable the host's desktop wallpaper and all user interface effects effects during remote control. User interface effects include transition effects (fade, scroll), shadows under menus, and trailing effects while dragging windows. Automatic clipboard transfer Enter the maximum number of kilobytes of data that can be transferred between maximum size host and client using clipboard synchronization. Remember: Sync Clipboard must be activated on the remote control toolbar in order to copy and paste between host and client during remote control. Control-Alt-Del Hotkey

Choose the keyboard shortcut to be used for sending the Ctrl-Alt-Del command to the host during remote control. The default is Ctrl-Alt-Insert

Security Path: Configuration > Host Preferences > Edit Host Preference Package > Remote Control Disable host keyboard and mouse

Select this option to prevent anyone present at the host from using the host mouse or keyboard during remote control. Only the client user will be able to input data.

Blank the host's monitor

Select this option to prevent anyone present at the host from seeing your work during remote control. Anyone at the host device will see a blank screen on the physical monitor while the remote session is active. Note: Once you have enabled this feature and started a remote session, you will be prompted to install a DPMS (Display Power Management Services) driver. Not all monitors, video cards, motherboards, or BIOS support DPMS. Check with your hardware vendor if you experience problems with the DPMS driver.

Lock console when connection is Select this option if you want the host's operating system to lock when the client broken disconnects during remote control. Lock console when connection times out

Select this option if you want the the host's operating system to lock when the client times out during remote control.

Always lock console when remote control disconnects

Select this option if you want the host's operating system to always lock when a remote control session is terminated.

Allow one-click login to desktop Select this option to make it easier to unlock the host computer when you initiate a remote control session. If the host is locked, LogMeIn will prompt you to send

Copyright © 2009 LogMeIn, Inc.

45

your saved Windows credentials with a single click. Clear this option to force anyone accessing the host to manually authenticate by entering a valid username and password. Local keyboard & mouse takes precedence over remote

Select this option if you want all keyboard and mouse actions on the client device to be processed before actions on the host. That is, the actions of the person running the remote control session will be processed before the actions of the person sitting at the computer being controlled.

Visible & Audible Notification Path: Configuration > Host Preferences > Edit Host Preference Package > Remote Control Beep when the remote control session starts or ends

Select this option to make the host emit a single beep when a remote control session is initiated or ended.

Beep continuously during remote control Select this option to emit a beeping sound at the host during remote control. Set the interval in the Beep Interval field. Beep interval

Enter the time period between notification beeps emitted during remote control.

Flash Keyboard Indicator Lights

Select this box to make the host keyboard Number Lock, Caps Lock and Scroll Lock lights flash in sequence during a remote control session.

Interactive User's Permission Path: Configuration > Host Preferences > Edit Host Preference Package > Remote Control Ask for permission from interactive Select this option to force the host user to permit or deny access whenever a user client user attempts to open a remote control session. Clear this option to allow a client user to initiate a remote control session without asking for permission from the host user. Default answer for confirmation message

Choose Yes if you want the remote control session to be started even if the host user does not respond within the time set in the Time allowed for the interactive user to give permission field. Choose No if you want the remote control session to be refused if the host user does not respond otherwise.

Time allowed for the interactive user to give permission

Enter the amount of time within which the host user must respond to the request for permission to initiate remote control. If this time expires, the setting in the Default answer for confirmation message field will be applied.

Text to display to the user

This text will be presented to the host user in the remote control permission dialog box. The string %USER% will be the Computer Name of the host as set at the operating system level, plus the client user's operating system account ID. The account LogMeInRemoteUser will be used on computers that have an empty administrator password.

Full Control (and Remote Control Select this option to override the setting in the Ask for permission from D) access rights bypass interactive interactive user field. Users with Full Control or Remote Control "D" permission user's permission will not require the host user's permission before initiating remote control. Do not require authorization if user Select this option to allow the client user to always be able to start remote is not present control, even when no user is logged on to the host, the host is locked, or the host screen saver is active.

46

LogMeIn Central User Guide

Connecting Drives Path: Configuration > Host Preferences > Edit Host Preference Package > Remote Control Allow client-side hard drives to connect to the Select this option to allow any hard drives on the client to connect host to the host. Allow client-side removable drives to connect Select this option to allow any removable drives connected to the to the host client (such as a pen drive, digital camera, mp3 player, etc.) to be connected to the host. Allow client-side network drives to connect to Select this option to allow any network drives connected to the the host client to be connected to the host. Remote Sound Path: Configuration > Host Preferences > Edit Host Preference Package > Remote Control Enable remote sound

Select this option to allow sounds on the host to be played on the client.

Mute sound on host

Select this option to allow sounds from the host to be played on the client, but not on the host itself. This feature allows you to listen to sounds from the host without disturbing anyone who may be present at or near the host.

Encode quality

Select the quality level of the sound to be transferred from the host. High quality is recommended for high-speed connections only.

Other Deployable Preferences ("Advanced") Path: Configuration > Host Preferences > Edit Host Preference Package > Advanced Disable HTML-based remote control

Select this option if you do not want to use the HTML-based version of the LogMeIn remote control client when all other versions are unavailable.

Disconnect existing remote Only one remote control session can be active. An in-session host will always reject control session from the new remote control connection attempts from new users; however, when this box is same user selected, an in-session host will allow a new remote control connection from the Windows/Mac user who is already in session. The second remote control connection by the same Windows/Mac user will bump the existing remote control session. Note: For example, you log in with Windows user account 1 at client 1 and connect to host 1. You go to another location and log in with Windows user account 1 at client 2 and connect to host 1. The original session from client 1 will be bumped by the session from client 2. Remote Control notification Select this option if you want the remote control notification window to always remain window cannot be closed displayed on the host screen during a remote control session. Clear this box to allow the notification window to be closed after its initial display. Note: The notification window will always be displayed when a remote control session is started. There is no way to prevent it from displaying, nor can the text be changed.

Copyright © 2009 LogMeIn, Inc.

47

Force Bitmap Printing

Select this option if material printed using LogMeIn remote printing does not print properly (it is mirrored, has the wrong layout, has meaningless characters and content, etc.). When Force Bitmap Printing is activated, all material printed using remote printing will be 'printed' locally to a bitmap which is then sent to the remote printer. Bitmap printing is slow, but reliable.

Enable debug-level logging Select this option to include Windows events in the LogMeIn.log file. This facilitates LogMeIn troubleshooting efforts. Disable HTTP content compression

Select this option if the client browser does not support HTTP compression.

Customized Login Message In the Display the following message on the login screen field, enter the login screen message that anyone making a connection to the host will see. Select Display a customized logo on the login screen if you want to show your own logo or other image to anyone making a connection to this host. The image saved as customlogo.jpg in the LogMeIn installation directory (usually C:\Program Files\LogMeIn) will be displayed on the LogMeIn login screen. Select Language

The LogMeIn host interface and messages will be displayed in this language. This setting has no impact on operating system settings. Tip: To change the language used by Desktop Sharing, File Sharing, and the LogMeIn System Tray menu, you must change your operating system language settings. In Windows XP go to Control Panel > Regional and Language Options. On a Mac, go to System Preferences > International > Language.

48

LogMeIn Central User Guide

Working with LogMeIn Hamachi² Audience This section is primarily for IT professionals implementing LogMeIn Hamachi² and LogMeIn Central as part of a remote services solution for their employer or other organization. We assume that the reader has knowledge of the following computer networking concepts: • Network types • Virtual Private Networks • Connection methods • Network architectures • Network topologies

LogMeIn Hamachi² Fundamentals What Is LogMeIn Hamachi²? LogMeIn Hamachi² is a virtual networking service that sets up in minutes and enables secure remote access to your business network anywhere there is an Internet connection. Unlike traditional hardware and software based VPN systems, Hamachi² is an on-demand virtual networking service that allows you to focus your time and energy on providing the remote connections your users and systems need, and not the technology or infrastructure you are using to support them. Who Should Use LogMeIn Hamachi²? Here are a few examples of how you can take advantage of Hamachi². IT Support: Building a Mobile Office LAN Many mobile workers use their laptop in the office while connected to their company's shared resources (file servers, network printers, mail servers, etc.). But if a user moves away from the local network, he will no longer be able to access these resources. Software that is configured to work inside the office becomes useless outside the office. Using Hamachi², mobile workers become members of a Hamachi² network wherein all shared resources are also network members. As a result, network configurations can remain unchanged. Hamachi² sets up exactly the same networking environment for the mobile user no matter where he may be. Tip: Hub-and-spoke and gateway are the best networking modes for this scenario. IT Support: Setting Up Network Access for Home Workers Home workers can be more productive when they have secure access to shared IT resources. Using the Hamachi² client, home workers gain a secure tunnel directly into their company's network. They can work from home and still access the resources they need. Copyright © 2009 LogMeIn, Inc.

49

Tip: Hub-and-spoke and gateway are the best networking modes for this scenario. Outsourced IT: Managing Multiple Networks A service provider with a number of administrators on his team wants to set up and maintain multiple Hamachi² networks for multiple customers. He uses LogMeIn Central to create Hamachi² networks, deploy Hamachi² clients, and apply default and custom settings for each customer. He can also manage other administrators in his organization, generate client activity reports, and manage network activity. Small to Medium Sized Organizations: Virtual LAN Organizations without a physical LAN can use the mesh network type to set up a virtual corporate LAN.

The LogMeIn Hamachi² Client The term Hamachi² client refers to both the Hamachi² software itself and any computer with Hamachi² client software installed. With proper permission from network owners, Hamachi² clients can become members of any Hamachi² network.

Figure 12: The LogMeIn Hamachi² client About the Relationship Between the Client and Your LogMeIn Account The Hamachi² client can be used in Client-only (unattached) mode as a stand-alone service with no relation to a LogMeIn account, or in web management mode as an attached member of a LogMeIn account.

50

LogMeIn Central User Guide

Client-only mode: Unattached The term Unattached client refers to any Hamachi² client that has not been added to a LogMeIn account and is being used in Client-only mode. Unattached clients cannot be managed on the web using the My Networks page or LogMeIn Central. Web management mode: Attached The term Attached client refers to any Hamachi² client that has been added to a LogMeIn account. Any LogMeIn account holder can manage attached clients on the web using the My Networks page, while LogMeIn Central subscribers can use LogMeIn Central. About the Hamachi Virtual IP Address Every Hamachi² client has one virtual IP address in the 5.x.x.x range. The virtual IP address is globally unique and is used to access the client from any other Hamachi² network with at least one common mesh or hub-and-spoke network. The virtual IP address does not conflict with any other IP ranges and therefore has no impact on standard network communications. Gateway networks integrate smoothly into the LAN in terms of addressing. 5.x.x.x addresses are not available for a gateway network. Instead, the local address space is used. See also How to Assign an IP Range for Gateway Members on page 61.

LogMeIn Hamachi² Network Types LogMeIn Hamachi² provides three network types for flexibility in meeting diverse use case scenarios. They differ mainly in network topology. Hamachi² clients can be members of any network; however, there is a limit of 16 members per network for a non-commercial license, or 256 per network owned by a commercial license holder or LogMeIn Central subscriber. About Mesh Networks In a mesh network, every member is connected to every other member. Organizations without a physical LAN can use the mesh network type to set up a virtual corporate LAN. Mesh is also the typical choice for gamers, because network games constantly have to broadcast their current status to all other participants in the game.

Figure 13: Mesh network Note: Mesh is the only network type that can be created directly from the Hamachi client interface. About Hub-and-Spoke Networks In a hub-and-spoke network, one or more computers act as hubs, while other clients connect as spokes. Spokes connect to hubs, but never to each other. Hub-and-spoke is typically used when a workstation (spoke) needs to connect only to servers (hubs). Hub-and-spoke is ideal if you want strict control over connections between network members.

Copyright © 2009 LogMeIn, Inc.

51

Figure 14: Hub-and-spoke network Important: If you set every member of a hub-and-spoke network to be a hub, you essentially turn the network into a mesh network. Similarly, if you set only spokes, your members will be unable to make a connection. About Gateway Networks Use the gateway network type to provide transparent access to your entire network from a centralized Hamachi² gateway. Members of a gateway network, such as mobile workers, will see one computer acting as a gateway towards an entire LAN, thus making all network resources accessible.

Figure 15: Gateway network Tip: Theoretically, a hub-and-spoke network would also be a good choice for enabling mobile LAN access; however, all shared resources would also need to be running the Hamachi² client and be set up as hubs. This is fine insofar as these shared resources are servers with a Hamachi² compatible operating system; however, the gateway network remains the best option since Hamachi² currently cannot be installed on network devices such as printers, routers, access points, etc. Characteristics The gateway network type is a hybrid of the meshed and hub-and-spoke network types. • As in a hub-and-spoke network, one computer acts like a hub (the gateway), while members act like spokes • There can only be one gateway (typically a server which is permanently online and connected to the LAN) • The number of members is virtually unlimited since even network devices that are not running the Hamachi² client can be considered members • Each member (Hamachi² client) will see the gateway and the other members of the gateway's LAN • Hamachi² clients will not see each other in a gateway network Restrictions For technical and security reasons there are strict rules for both the gateway and members: • The gateway cannot be a member of any other network • Members can join more than one gateway network, but can only be online in one network at a time • The gateway cannot be a workstation that is the member of a domain Role of the Hamachi² Client in a Gateway Network • Gateway network members and the gateway device itself must be running the Hamachi² client

52

LogMeIn Central User Guide

• Network devices that are physically connected to the LAN do not need to run the Hamachi² client to be made accessible to gateway network members Addressing Gateway networks integrate smoothly into the LAN in terms of addressing. 5.x.x.x addresses are not available for a gateway network. Instead, the local address space is used.

Managing LogMeIn Hamachi² on the Internet Hamachi² Web Management Features Any Hamachi² user with a LogMeIn account can manage attached clients and networks using the LogMeIn web site (My Networks page). • Create mesh, hub-and-spoke, and gateway networks • Manage the default settings to be applied to a new client • Remotely manage client settings • Manage the default settings to be applied to a new network • Edit or delete existing networks • Install the Hamachi² client to the local computer • Deploy the Hamachi² client to a remote computer • Manage requests to join Hamachi² networks Commercial versus Non-Commercial Use Hamachi² is free for non-commercial use and allows up to 16 computers per network. The commercial version offers fast relays, allows up to 256 computers per network, and is subject to an annual subscription fee.

LogMeIn Hamachi² Security All LogMeIn Hamachi² communications are encrypted and authenticated with industry-standard algorithms and protocols. Nobody will be able to see the data transmitted between two Hamachi² peers. For detailed information, see the LogMeIn Hamachi² Security Whitepaper. LogMeIn Hamachi² and Firewalls If running a firewall application, you may need to ensure that Hamachi² is able to access the Internet. Please refer to the LogMeIn Hamachi² Knowledge Base for up-to-date information for working with various popular security suites.

Installing LogMeIn Hamachi² System Requirements Hamachi² client • Operating System: Windows XP, Windows 2000, Windows 2003, Windows Vista, Windows 2008, Windows 7 • Internet connection

Copyright © 2009 LogMeIn, Inc.

53

• There are no special hardware requirements

How to Install the Client to a Local Computer Follow this procedure to download and install the Hamachi² client to a local computer. The client will be attached to your LogMeIn account. Important: You must be logged in to the LogMeIn account to which you want to attach the new Hamachi² client. 1. In LogMeIn Central, switch to Network mode and click Add Client on the Home tab (My Networks). The Add Client page is displayed. 2. Select Install LogMeIn Hamachi² on this computer. 3. Click Continue. The Add Client - Step 1 of 2 page is displayed. 4. Click the download link. The Hamachi² installer is launched. 5. Follow all on-screen instructions. The client is installed on the local computer as an attached member of the active LogMeIn account. You will be able to manage this client using LogMeIn Central.

How to Deploy the Client to a Remote Computer Follow this procedure to send an installation link that the recipient can use to download and install the Hamachi² client. The client will be attached to your LogMeIn account. Important: You must be logged in to the LogMeIn account to which you want to attach the new Hamachi² client. All defaults set under Configuration > Client Defaults will be applied to the new client(s). 1. In LogMeIn Central, switch to Network mode and select the Deployment tab. 2. Click Add New Link. The Deploy LogMeIn Hamachi² to Remote Computers (Step 1 of 2) page is displayed. 3. Type a Description that you can use to recognize your installation link. 4. In the Maximum number of remote installations box type the maximum number of computers that will be able to use the link to install the Hamachi² client. For example, you may want to send the link to all users in an entire department. 5. In the Expiration field you may choose when you want the validity of the link to expire. 6. Select the Network(s) that you want the client to be able to access. 7. Click Continue. The Add Client - Send LogMeIn Hamachi² Installation Links - Step 2 of 2 page is displayed. 8. Send the link to the recipient(s): • • •

Click Copy to place the link onto your clipboard for you to paste into an email or instant messaging service message to send to the user(s). Click Send to open your default email client with the link in the body of the message for you to send to the user(s) Click Test to view the message that will be displayed when the recipient clicks the link

The link is sent to the recipient.

54

LogMeIn Central User Guide

The recipient must click on the installation link to actually install the client on the chosen computer. Once installation is complete, the client can be used to create and connect to Hamachi² networks.

How to Install the Client in Client-Only mode Follow this procedure to download and install the Hamachi² client without associating it with a LogMeIn account. Important: Do not log in to your LogMeIn account. 1. 2. 3. 4.

Go to the LogMeIn Hamachi² product page. Click the Try LogMeIn Hamachi² link. Do not create a LogMeIn account. Click the Download now link at the bottom of the page The Hamachi² installer is launched. 5. Follow all on-screen instructions.

How to Update the Hamachi² Client The Hamachi² client software can be updated from the client itself. •

On the client, click Help > Update Hamachi. Tip: To update a client remotely, you must re-deploy the client.

Managing LogMeIn Hamachi² Clients How to Set Default Settings for Deployed Clients You can enforce the graphic user interface and functionality applied to new clients deployed from LogMeIn Central. 1. In LogMeIn Central, switch to Network mode and select the Configuration tab. 2. Under Configuration, select the Client Defaults tab. 3. Select an Interface Mode. Option

Description

Full

The client will offer full functionality to end users.

Restricted

The client will offer a full graphic user interface, but client settings (including the right to change certain settings locally) can be defined on the web only.

Minimal

The client will offer no graphic user interface to the end user. Only the Hamachi² system tray icon will be visible. Client settings can be defined on the web only.

4. For Restricted or Minimal mode, select the client settings to apply. Option

Description

Encryption

Choose this option to provide extra protection against sniffing. For business use, we highly suggest using encryption. Use of this option may cause minimal extra CPU load for both sender and receiver.

Copyright © 2009 LogMeIn, Inc.

55

Option

Description

Compression

Choose this option to speed up large data transfers. Compression is particularly useful on low bandwidth connections. Use of this option may cause minimal extra CPU load for both sender and receiver.

Can create new networks

Allow the client to be used to create new mesh networks.

Can join networks

Allow the client to be used to join networks other than those assigned on the web.

Can chat

Allow the client to be used for chat between Hamachi² peers.

Keep chat logs

Allow the client to store chat logs.

Maintain log

Allow the client to store a Hamachi² event log.

5. Click Save. Settings will be applied to all new clients attached to this account.

How to Attach an Unattached Client to a LogMeIn Account An existing Hamachi² client running in Client-only mode can be attached to a LogMeIn account at any time. This procedure must be executed on the client. 1. On the client, under the System menu, select Attach to LogMeIn account. The Attach Client to LogMeIn Account dialog box is displayed. 2. Enter the LogMeIn account ID (email) of the LogMeIn account to which you want to attach the client. 3. Select Attach networks to attach your existing networks to the selected LogMeIn Account. 4. Click Attach. Your relationship with the selected LogMeIn account will show as Pending. The Account Holder or administrator will see the attachment request on the Join Requests page for the specified LogMeIn account. The Account Holder or administrator must approve or deny the request. Once approved, the client can be managed using LogMeIn Central. Tip: Another option is to send a deployment link to a user with an unattached client. The user will click the link to reinstall the Hamachi client as an attached member of your account.

How to Rename a Client 1. In LogMeIn Central, switch to Network mode and click All Clients. The All Clients page is displayed. 2. On the All Clients page, click Edit next to the client you want to work with. The Edit Client page is displayed. 3. Select the Name tab and type a new Client name. 4. Click Save. If the client is online, changes are applied immediately. If offline, changes are applied when the client comes online.

56

LogMeIn Central User Guide

How to Add/Remove a Client to/from a Network 1. In LogMeIn Central, switch to Network mode and click All Clients. The All Clients page is displayed. 2. On the All Clients page, click Edit next to the client you want to work with. The Edit Client page is displayed. 3. Select the Networks tab. A list of available networks is displayed. 4. Select the networks you want the client to be able to access. Clear the networks that you do not want to client to be able to access. Remember: A client assigned as the gateway in a gateway network cannot be a member of any other network. 5. Click Save. If the client is online, changes are applied immediately. If offline, changes are applied when the client comes online. Tip: You can also add and remove clients by selecting My Networks > Edit (for a network) > Add/Remove members.

How to Change the Client Interface 1. In LogMeIn Central, switch to Network mode and click All Clients. The All Clients page is displayed. 2. On the All Clients page, click Edit next to the client you want to work with. The Edit Client page is displayed. 3. Select the Settings tab. 4. Select an Interface Mode. Option

Description

Full

The client will offer full functionality to end users.

Restricted

The client will offer a full graphic user interface, but client settings (including the right to change certain settings locally) can be defined on the web only.

Minimal

The client will offer no graphic user interface to the end user. Only the Hamachi² system tray icon will be visible. Client settings can be defined on the web only.

5. For Restricted or Minimal mode, select the client settings to apply. Option

Description

Encryption

Choose this option to provide extra protection against sniffing. For business use, we highly suggest using encryption. Use of this option may cause minimal extra CPU load for both sender and receiver.

Compression

Choose this option to speed up large data transfers. Compression is particularly useful on low bandwidth connections. Use of this option may cause minimal extra CPU load for both sender and receiver.

Copyright © 2009 LogMeIn, Inc.

57

Option

Description

Can create new networks

Allow the client to be used to create new mesh networks.

Can join networks

Allow the client to be used to join networks other than those assigned on the web.

Can chat

Allow the client to be used for chat between Hamachi² peers.

Keep chat logs

Allow the client to store chat logs.

Maintain log

Allow the client to store a Hamachi² event log.

6. Click Save. If the client is online, changes are applied immediately. If offline, changes are applied when the client comes online.

How to Detach (Delete) a Client from Your Account You can detach a client from your LogMeIn account and remove it from all networks in your account. The Hamachi² client software will remain installed on the local computer. 1. In LogMeIn Central, switch to Network mode and click All Clients. The All Clients page is displayed. 2. On the All Clients page, click Edit next to the client you want to work with. The Edit Client page is displayed. 3. Select the Delete tab. 4. Click Remove client. The client is detached from your account.

Using Tags to Help Manage Clients in Your Account Add tags to Hamachi² clients to help manage a complex account. A tag is a label associated with a client. Tags help you identify and search for clients, but are not used in reporting or otherwise. Tip: Once you have tagged your clients, use the Search clients box to locate them. Tagging Example Assume you are a service provider managing multiple Hamachi² clients for a large company. You want to categorize deployed clients according to department, so you add a tag to each client depending on the department to which the end user belongs. • Tag each client used by a member of Marketing as "Marketing" • Tag each client used by a member of Sales as "Sales" • Tag each client being used by a member of Operations as "Ops" When you need to locate a computer, type a tag name in the Search clients box to find all clients appropriately tagged clients. How to Create and Manage Tags 1. In LogMeIn Central, switch to Network mode and select the Configuration tab.

58

LogMeIn Central User Guide

2. Under Configuration, select the Tags tab. 3. Click Add New Tag. The Add new tag dialog box is displayed. 4. Type a Tag name and click OK. The new tag is saved. Tip: You can also work with tags by selecting All Clients > Edit Client > Edit Tags. How to Assign Tags to a Client You can assign multiple tags to a single Hamachi² client. 1. In LogMeIn Central, switch to Network mode and click All Clients. The All Clients page is displayed. 2. On the All Clients page, click Edit next to the client you want to work with. The Edit Client page is displayed. 3. Select tags from the list and click Save.

Managing LogMeIn Hamachi² Networks How to Set Network Defaults Network defaults are automatically applied to all new networks in your account. Default settings are not applied to networks that join your account. 1. 2. 3. 4.

In LogMeIn Central, switch to Network mode and select the Configuration tab. Under Configuration, select the Network Defaults tab. Select a Network type. Select the default response to join requests. Option

Description

Accept automatically

All requests to join the network will be accepted automatically. We recommend that you require a network password when using this option.

Must be approved

All requests to join the network must be approved on the web.

Members can be added on the web Clients will not be able to join the network from the client. Clients can only be added to the network on the web only. 5. Set network member permissions. Option

Description

Can toggle online/offline network status

Allow members to switch the network between online and offline status.

Can leave network at will

Allow members to leave the network at any time.

6. Click Save.

Copyright © 2009 LogMeIn, Inc.

59

How to Add a Hamachi² Network 1. In LogMeIn Central, switch to Network mode and click My Networks. The My Networks page is displayed. 2. On the My Networks page, click Add Network. Add Network (Step 1) is displayed. 3. Name the network in the Network name field. Use the network name to help identify the network. 4. Select a Network type. See LogMeIn Hamachi² Network Types on page 51. Important: Once a network is created, its network type cannot be changed. 5. Enter a Network description and Network password (optional). Tip: If you do not set a network password, we recommend setting the Join Request behavior to Must be Approved or Members can be added on the web only. See How to Edit Network Settings on page 62. 6. Click Next. Add Network (Step 2) is displayed. 7. Select clients that will be able to access this network and assign their role in the network. Tip: When working with a gateway network, consider the following: • The gateway cannot be a member of any other network • The gateway cannot be a workstation that is the member of a domain • Members can join more than one gateway network, but can only be online in one network at a time 8. Click Finish. Your network is created with a system-generated Network ID. Note: When you assign a gateway, you will lose your network connection for a few seconds while the Hamachi² virtual network adapter bridges to the physical network adapter. How to Configure a Hamachi² Gateway to Recognize Multiple Subnets Provide access to a network with multiple subnets via a Hamachi² gateway. By default, the client set as the gateway in a Hamachi² gateway network will provide access to its own subnet (the one on which it is installed). Follow this procedure to set an existing gateway to recognize additional subnets that are accessible from the gateway's subnet. 1. Open the client that is set as the gateway. 2. Right-click the gateway network and select Gateway settings from the menu. The Gateway Settings dialog box is displayed. 3. Select the Remote Networks tab. 4. Click Add to add new remote networks. The Network Subnet dialog box is displayed.

60

LogMeIn Central User Guide

5. Enter the Network address and Subnet mask in dotted decimal format. 6. Click OK to save your settings. Members of the gateway network will be able to access resources on all recognized subnets. How to Assign an IP Range for Gateway Members Gateway members are assigned an IP address by the DHCP server in your gateway's LAN. If no DHCP server is present, the gateway must be configured to behave as a quasi-DHCP server and assign addresses from a defined range. 1. Open the client that is set as the gateway. 2. Right-click the gateway network and select Gateway settings from the menu. The Gateway Settings dialog box is displayed. 3. Select the IP Parameters tab. 4. Clear the Obtain IP settings automatically box. 5. Under Address range, enter the appropriate addresses. Important: You must complete each field under Address range. 6. If you have a DNS server(s) in the network, you may enter their IP addresses and define a DNS suffix. 7. Click OK to save your settings. How to Configure Home LAN Behavior for Gateway Network Members Control how gateway network members should behave when they are physically located in the same network as the gateway (the "Home LAN"). 1. In LogMeIn Central, switch to Network mode and click My Networks. The My Networks page is displayed. 2. On the My Networks page, click Edit next to the network you want to work with. The Edit Network page is displayed. 3. Select the Settings tab. 4. Under Home LAN Behavior, select one of the following options: Option

Description

Disable members going Choose this option to prevent members from going online to the gateway when online in the host network they are physically located in the same network as the gateway. All network resources remain available through the physical network. Tip: Ensure that ICMP traffic on the gateway is not blocked by a firewall. Disable network stack components

Choose this option to allow members to go online to the gateway when they are physically located in the same network as the gateway. When this option is selected, the stack components of the Hamachi network adapter are turned off. This resolves potential conflicts by preventing the operating system from attempting to authenticate through the Hamachi adapter toward the domain controller. Members go online in the gateway network. All local network resources remain available through both the physical and the Hamachi network. Tip: Ensure that ICMP traffic on the gateway is not blocked by a firewall.

Copyright © 2009 LogMeIn, Inc.

61

Option

Description

Do not restrict members

Choose this option to allow members to attempt to go online when they are physically located in the same network as the gateway. If you experience authentication problems, choose one of the above options.

5. Click Save.

How to Rename a Network Use the network name to help identify the network. Important: When joining a network from a client, use the system-generated network ID. The network ID cannot be changed. 1. In LogMeIn Central, switch to Network mode and click My Networks. The My Networks page is displayed. 2. On the My Networks page, click Edit next to the network you want to work with. The Edit Network page is displayed. 3. On the Members tab, type a new name in the Name field. 4. Click Save. If the client is online, changes are applied immediately. If offline, changes are applied when the client comes online.

How to Approve or Reject Join Requests 1. In LogMeIn Central, you will see the following message when you have requests from clients waiting to join your account or networks: You have x pending join requests. 2. Click the pending join request link. The Join Requests page is displayed. 3. Choose Accept or Reject, as appropriate. 4. Click Save.

How to Edit Network Settings 1. In LogMeIn Central, switch to Network mode and click My Networks. The My Networks page is displayed. 2. On the My Networks page, click Edit next to the network you want to work with. The Edit Network page is displayed. 3. Select the Settings tab. 4. Type a Welcome message (optional). This message will be displayed to any client joining the network for the first time. 5. Type an Announcement message (optional). This message will be displayed when an existing member logs in to the network. 6. Select the default response to join requests.

62

LogMeIn Central User Guide

Option

Description

Accept automatically

All requests to join the network will be accepted automatically. We recommend that you require a network password when using this option.

Must be approved

All requests to join the network must be approved on the web.

Members can be added on the web Clients will not be able to join the network from the client. Clients can only be added to the network on the web only. 7. Set network member permissions. Option

Description

Can toggle online/offline network status

Allow members to switch the network between online and offline status.

Can leave network at will

Allow members to leave the network at any time.

8. Click Save.

How to Change Network Password Settings 1. In LogMeIn Central, switch to Network mode and click My Networks. The My Networks page is displayed. 2. On the My Networks page, click Edit next to the network you want to work with. The Edit Network page is displayed. 3. Select the Password tab. 4. Activate or de-activate the password requirement. Tip: If you do not set a network password, we recommend setting the Join Request behavior to Must be Approved or Members can be added on the web only. See How to Edit Network Settings on page 62. 5. To change the password, type a new password and re-enter to confirm. 6. Click Save.

How to Delete a Network 1. In LogMeIn Central, switch to Network mode and click My Networks. The My Networks page is displayed. 2. On the My Networks page, click Edit next to the network you want to work with. The Edit Network page is displayed. 3. Select the Delete tab. 4. Click the Delete button. The network is permanently deleted. All client installations and client-to-account relationships are left intact.

Copyright © 2009 LogMeIn, Inc.

63

LogMeIn Hamachi² Glossary Attached client The term Attached client refers to any Hamachi² client that has been added to a LogMeIn account. Any LogMeIn account holder can manage attached clients on the web using the My Networks page, while LogMeIn Central subscribers can use LogMeIn Central.

Gateway network Use the gateway network type to provide transparent access to your entire network from a centralized Hamachi² gateway. Members of a gateway network, such as mobile workers, will see one computer acting as a gateway towards an entire LAN, thus making all network resources accessible.

Hamachi² client The term Hamachi² client refers to both the Hamachi² software itself and any computer with Hamachi² client software installed. With proper permission from network owners, Hamachi² clients can become members of any Hamachi² network.

Hamachi² network For Hamachi², a network is not a physical network, but rather a group of users who want to use common resources or applications (two or more Hamachi² clients interconnected by tunnels make up a Hamachi² network). Hamachi² offers three network types: meshed, hub-and-spoke, and gateway.

Hub-and-spoke network In a hub-and-spoke network, one or more computers act as hubs, while other clients connect as spokes. Spokes connect to hubs, but never to each other.

LogMeIn Central LogMeIn Central is LogMeIn's Essential Remote Services solution for IT professionals and small and medium businesses. Certain premium Hamachi² features are only available to LogMeIn Central subscribers.

Mesh network In a mesh network, every member is connected to every other member.

NAT Network Address Translation

Peer A computer that is a member of a computer network

Peer Label The Peer Label is used to define your online presence to other Hamachi² users. This is what other users see as your identification when you are in a Hamachi² network.

Unattached client The term Unattached client refers to any Hamachi² client that has not been added to a LogMeIn account and is being used in Client-only mode. Unattached clients cannot be managed on the web using the My Networks page or LogMeIn Central.

64

LogMeIn Central User Guide

VPN Virtual Private Network

Copyright © 2009 LogMeIn, Inc.

65

Legal Notice PUBLISHED BY LogMeIn, Inc. 500 Unicorn Park Drive Woburn, MA 01801 Copyright © 2009 by LogMeIn, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form or by any means without the written permission of the publisher. LogMeIn®, (LogMeIn® Backup™, LogMeIn® Central™, LogMeIn® Free®, LogMeIn® Pro®, LogMeIn® Pro²™, LogMeIn® IT Reach™, LogMeIn® Rescue®, LogMeIn® Ignition, LogMeIn® Hamachi™, LogMeIn® Hamachi²™), LogMeIn® Rescue+Mobile™, RemotelyAnywhere™ and Network Console™ are either registered trademarks or trademarks of LogMeIn, Inc. in the United States and/or other countries. This publication may contain the trademarks and service marks of third parties and such trademarks and service marks that are the property of their respective owners. These marks may be registered and/or used in the U.S. and countries around the world. THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS AND SERVICES IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS AND SERVICES. THE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT AND SERVICES ARE SET FORTH IN THE LOGMEIN TERMS AND CONDITIONS AND ARE INCORPORATED HEREIN BY THIS REFERENCE.

66

LogMeIn Central User Guide

Index A account LogMeIn 9 account audit 10 alerts assign 36 define a set of alerts in an Alert Package 34 manage 36 rule types 34 authentication 18, 19 automatic 20, 42 NTLM 42 save user name in a cookie 42 authentication during remote control 46

Desktop Sharing 45 desktop shortcut to a computer 19 direct to remote control 18 display acceleration 45 display black-out, See display acceleration DOS based applications (graphics problems), See display acceleration DPMS driver 45

E effects disable 45 email change LogMeIn account email 9

B

F

billing information 10 black out the host monitor 45 block input on host during remote control 45 bumping an existing session by the same user 47

firewalls 13

C change computer access code 20 computer name 16 language used by host 48 charts 37 add to Info Area 39 create a chart 37 default 38 editing 37 client definition 7 clipboard size 45 computer access code 19 change 20 computer name change 16 configuration group, See Host Preference Package connect make a fast connection 19 open a new tab 18 to a host computer 18 to a host computer, prerequisites 18 to a host using a shortcut 19 copy and paste large amounts of text 45

D deployment links 12, 29

G graphic intense programs during remote control, See display acceleration groups add a new group 22 delete a group 22 edit an existing group 22 hide 22

H Hamachi² 49 host definition 6 Host Preference Package assign 41 create 41 definition 41 preferences that can be deployed 42

I installation remote 12, 29 installation links, See deployment links inventory activate 32 view data for an individual computer 33 iPhone 19 iPod touch 19

Index

L language used by Desktop Sharing, File Sharing, system tray menu 48 used by LogMeIn 48 lock the host after remote control 45 log files and Syslog 44 include Windows events 48 storage options 44 LogMeIn account change billing information 10 change LogMeIn account email 9 change LogMeIn account password 9 LogMeIn Ignition 19

M Mini Meeting, See Desktop Sharing mirror display driver, See display acceleration

N notifications during remote control 46, 47

O

reports add a report 32 switch between chart and standard view 39 types 31

S saved credentials 20 security do not list domain names on host logon 42 during remote control 45 host authentication 19 LogMeIn account 10 remote control 46 single-click access 19 smartphone as client 7 subscriptions change the subscription applied to a computer 17 view a list of available 10 system requirements client device 7 host 12

T time out lock host 45 troubleshooting remote printing 48

open a new tab 18

U P password change LogMeIn account password 9 Windows or Mac 19 permissions user 25 prevent input on host during remote control 45 prevent input on host when connection is lost 45 prevent others from seeing your work during remote control 45 prevent users from disabling LogMeIn 42 profile 27 profiles 25

R record remote sessions 44 remote control go directly to 18 permission from a user present at the host 46 record sessions 44 remote control client disable HTML version 47 remote deployment 12, 29 remote printing troubleshooting 48

68

unlock this computer using credentials of... 46 users about the user model 25 gain access to another user's computers 27 invite 25

V video, See display acceleration viewing computers Detail view (more computers, fewer graphics) 16 List view (best for large accounts) 15 Tile view (fewer computers, more graphics) 14

W Wake on LAN enable 21 requirements 21 wallpaper disable 45 Windows password 19 Windows events include in log file 48

LogMeIn Central User Guide