Listening Skills & Non Verbal Communication
This document was uploaded by user and they confirmed that they have the permission to share it. If you are author or own the copyright of this book, please report to us by using this DMCA report form. Report DMCA
Overview
Download & View Listening Skills & Non Verbal Communication as PDF for free.
More details
- Words: 735
- Pages: 42
MASTERING LISTENING & NONVERBAL COMMUMNICATION SKILLS & COMMUNICATING IN TEAMS BY : AMIT MEHTA ADELIN BHAGORA DIVYA RAVIYA DATE : 18/02/2009
AT B.K MANAGEMENT SCHOOL
TOPICS COVERED
LISTENING & ITS IMPORTANCE
TYPES OF LISTENING
PROCESS OF LISTENING
TOPICS COVERED
BARRIERS TO LISTENING PROCESS
ROLES OF NON VERBAL COMMUNICATION
RECOGNIZING NON VERBAL COMMUNICATION
TOPICS COVERED
TEAM TYPES
ADVANTAGES OF TEAMS
DISADVANTAGES OF TEAMS
TEAM EVOLUTION
TOPICS COVERED
PREPARING FOR MEETING
STEPS FOR EFFECTIVE MEETING
MEETING TECHNOLOGIES
IMPORTANCE OF LISTENING SKILLS
80 % TOP EXECUTIVES BELIVES IT AS MOST IMPORTANT SKILL
STRENGTHENS ORGANIZATIONAL RELATIONSHIPS
CREATES OPPORTUNITIES OF INNOVATION
TYPES OF LISTENING
CONTENT LISTENING
UNDERSTAND & RETAIN SPEAKERS MESSAGE
EMPHASIS IS ON INFORMATION & UNDERSTANDING
TYPES OF LISTENING
CRITICAL LISTENING
UNDERSTAND & EVALUATE THE MEANING LOGIC OF ARGUMENT STREANTH OF EVIDENCE INTENTIONS & MOTIVES VALIDITY OF CONCLUSION
TYPES OF LISTENING
EMPATHIC LISTENING
UNDERSTAND FEELINGS,NEEDS, WANTS
AVOID JUMPING WITH ADVICE UNTILL NOT ASKED FOR.
APPREACIATE HIS/HER FEELINGS & UNDERSTAND THE SITUATION
TYPES OF LISTENING
ACTIVE LISTENING
AVOID OR TURN OFF ANY BIASES OR FILTERS TO TRUALY HEAR & UNDERSTAND THE SPEAKERS MESSAGE
ENCOURAGE SPEAKERS WITH POSITIVE BODY LAUNGUAGE
LISTENING PROCESS
RECEIVING
PHYSICALLY HEARING THE MESSAGE & ACKNOWLEDGING IT
LISTENING PROCESS
DECODING
ASSIGN MEANING TO SOUND
ACCORDING TO BELIEFS, IDEAS, EXPECTATIONS, ROLES, NEEDS & EXPERIENCE.
LISTENING PROCESS
REMEMBERING
STORE THE INFORMATION FOR FUTURE USE
SHORT TERM MEMORY ( TEMORARY STORAGE)
LONG TERM MEMORY ( PERMANENT STORAGE)
LISTENING PROCESS
EVALUATING
CRITICAL THINKING ANALYSIS
EVALUATE THE QUALITY OF EVIDENCE
EVALUATE THE FACTS & FIGURES
USING THE ADULT EGO STATE ANALYSIS
LISTENING PROCESS
RESPONDING
CAN BE VERBAL OR NON VERBAL
GENERALLY INITIAL RESPONSE TAKES IN FORM OF VERBAL FEEDBACK
BARRIERS IN EFFECTIVE COMMUNICATION
ACCOUSTIC, OTHER NOISE POLLUTION
NORMALLY UNCONTROLED TO BE COMPROMISED
BARRIERS IN EFFECTIVE COMMUNICATION
SELECTIVE LISTENING
DEFENSIVE LISTENING
LACK OF COMMON BACKGROUND
BARRIERS IN EFFECTIVE COMMUNICATION
MEMORY BARRIERS
SHORT TERM MEMORY
REPEATING INFO BREAKING INTO SHORTER LIST
BARRIERS IN EFFECTIVE COMMUNICATION
MEMORY BARRIERS
LONG TERM MEMORY
ASSOCIATION CATEGORIZATION VISUALIZATION MNEMONICS
TIME-THOUGHT ADVANTAGE We think so fast--750 words/min. versus speeches given at 175 words/min. Our minds wander. Use the time advantage to 1. Try to guess the speaker’s next point. 2. Identify the supporting evidence supplied. 3. Engage in a mental recap approx. every 4 minutes to reinforce
NON VERBAL COMMUNICATION
NON VERBAL COMMUNICATION SKILLS
38%
voice dynamics: tone + inflection + volume + accent + non-word sounds; and...
55% Face and body: non-verbal communication or face and body language.
ROLES OF NON VERBAL COMMUNICATION
COMPLEMENTING THE VERBAL COMMUNICATION
A boss who pats a person on the back in addition to giving praise can increase the impact of the message.
ROLES OF NON VERBAL COMMUNICATION
STRENGTHEN THE VERBAL MESSAGE
HELPS IN CONVEYING THE INFORMATION EFFICIENTLY
CONVEY BOTH NUANCE AND RICH AMMOUNT OF INFORMATION IN A SINGLE INSTANT
ROLES OF NON VERBAL COMMUNICATION
WEAKENS THE VERBAL MESSAGE
REVEALING TRUTH
WHEN UNSURE OF TOPIC DISCUSSED
LACK OF CONFIDENCE
RECOGNIZING NON VERBAL COMMUNICATION
FACIAL EXPRESSION
GESTURES & POSTURES
VOCAL CHARACTRISTICS
RECOGNIZING NON VERBAL COMMUNICATION
PERSONAL APPREARENCE
TOUCH
TIME & SPACE
TEAM TYPES
FORMAL TEAMS
INFORMAL TEAMS
TEAM TYPES
TEAM TYPES
PROBLEM SOLVING TEAMS
SELF MANAGED TEAMS
CROSS FUNCTIONAL TEAMS
VIRTUAL TEAMS
TEAM TYPES
ADVANTAGES OF TEAMS
INCREASED INFORMATION & KNOWLEDGE
INCREASED DIVERSITY OF VIEWS
ADVANTAGES OF TEAMS
INCREASED ACCEPTANCE OF SOLUTION
HIGHER PERFORMANCE LEVELS
DISADVANTAGES OF TEAMS
GROUPTHINK
GROUPSHIFT
FREE RIDERS
DISADVANTAGES OF TEAMS
HIDDEN AGENDAS
COST
TEAM EVOLUTION
ORIENTATION
CONFLICT
BRAINSTORMING
EMERGENCE
REINFORCEMENT
TEAM EVOLUTION
EMERGENCE
REINFORCEMENT
PREPARING FOR MEETING
IDENTIFY YOUR PERPOSE
SELECT PARTICIPANTS
CHOOSE TIME & FACILITY
SET THE AGENDA
STEPS FOR EFFECTIVE MEETING
KEEP DISCUSSION ON TRACK
FOLLOW AGREED UPON RULES
ENCOURAGE PARTICIPATION
PARTICIPATE ACTIVELY
MEETING TECHNOLOGIES
INSTANT MESSAGING
EMAIL BASED
VIDEO CONFERENCING
MEETING TECHNOLOGIES
SHARED WORKSPACES(VIRTUAL OFFICE)
WEB BASED MEETING SYSTEMS
AT B.K MANAGEMENT SCHOOL
TOPICS COVERED
LISTENING & ITS IMPORTANCE
TYPES OF LISTENING
PROCESS OF LISTENING
TOPICS COVERED
BARRIERS TO LISTENING PROCESS
ROLES OF NON VERBAL COMMUNICATION
RECOGNIZING NON VERBAL COMMUNICATION
TOPICS COVERED
TEAM TYPES
ADVANTAGES OF TEAMS
DISADVANTAGES OF TEAMS
TEAM EVOLUTION
TOPICS COVERED
PREPARING FOR MEETING
STEPS FOR EFFECTIVE MEETING
MEETING TECHNOLOGIES
IMPORTANCE OF LISTENING SKILLS
80 % TOP EXECUTIVES BELIVES IT AS MOST IMPORTANT SKILL
STRENGTHENS ORGANIZATIONAL RELATIONSHIPS
CREATES OPPORTUNITIES OF INNOVATION
TYPES OF LISTENING
CONTENT LISTENING
UNDERSTAND & RETAIN SPEAKERS MESSAGE
EMPHASIS IS ON INFORMATION & UNDERSTANDING
TYPES OF LISTENING
CRITICAL LISTENING
UNDERSTAND & EVALUATE THE MEANING LOGIC OF ARGUMENT STREANTH OF EVIDENCE INTENTIONS & MOTIVES VALIDITY OF CONCLUSION
TYPES OF LISTENING
EMPATHIC LISTENING
UNDERSTAND FEELINGS,NEEDS, WANTS
AVOID JUMPING WITH ADVICE UNTILL NOT ASKED FOR.
APPREACIATE HIS/HER FEELINGS & UNDERSTAND THE SITUATION
TYPES OF LISTENING
ACTIVE LISTENING
AVOID OR TURN OFF ANY BIASES OR FILTERS TO TRUALY HEAR & UNDERSTAND THE SPEAKERS MESSAGE
ENCOURAGE SPEAKERS WITH POSITIVE BODY LAUNGUAGE
LISTENING PROCESS
RECEIVING
PHYSICALLY HEARING THE MESSAGE & ACKNOWLEDGING IT
LISTENING PROCESS
DECODING
ASSIGN MEANING TO SOUND
ACCORDING TO BELIEFS, IDEAS, EXPECTATIONS, ROLES, NEEDS & EXPERIENCE.
LISTENING PROCESS
REMEMBERING
STORE THE INFORMATION FOR FUTURE USE
SHORT TERM MEMORY ( TEMORARY STORAGE)
LONG TERM MEMORY ( PERMANENT STORAGE)
LISTENING PROCESS
EVALUATING
CRITICAL THINKING ANALYSIS
EVALUATE THE QUALITY OF EVIDENCE
EVALUATE THE FACTS & FIGURES
USING THE ADULT EGO STATE ANALYSIS
LISTENING PROCESS
RESPONDING
CAN BE VERBAL OR NON VERBAL
GENERALLY INITIAL RESPONSE TAKES IN FORM OF VERBAL FEEDBACK
BARRIERS IN EFFECTIVE COMMUNICATION
ACCOUSTIC, OTHER NOISE POLLUTION
NORMALLY UNCONTROLED TO BE COMPROMISED
BARRIERS IN EFFECTIVE COMMUNICATION
SELECTIVE LISTENING
DEFENSIVE LISTENING
LACK OF COMMON BACKGROUND
BARRIERS IN EFFECTIVE COMMUNICATION
MEMORY BARRIERS
SHORT TERM MEMORY
REPEATING INFO BREAKING INTO SHORTER LIST
BARRIERS IN EFFECTIVE COMMUNICATION
MEMORY BARRIERS
LONG TERM MEMORY
ASSOCIATION CATEGORIZATION VISUALIZATION MNEMONICS
TIME-THOUGHT ADVANTAGE We think so fast--750 words/min. versus speeches given at 175 words/min. Our minds wander. Use the time advantage to 1. Try to guess the speaker’s next point. 2. Identify the supporting evidence supplied. 3. Engage in a mental recap approx. every 4 minutes to reinforce
NON VERBAL COMMUNICATION
NON VERBAL COMMUNICATION SKILLS
38%
voice dynamics: tone + inflection + volume + accent + non-word sounds; and...
55% Face and body: non-verbal communication or face and body language.
ROLES OF NON VERBAL COMMUNICATION
COMPLEMENTING THE VERBAL COMMUNICATION
A boss who pats a person on the back in addition to giving praise can increase the impact of the message.
ROLES OF NON VERBAL COMMUNICATION
STRENGTHEN THE VERBAL MESSAGE
HELPS IN CONVEYING THE INFORMATION EFFICIENTLY
CONVEY BOTH NUANCE AND RICH AMMOUNT OF INFORMATION IN A SINGLE INSTANT
ROLES OF NON VERBAL COMMUNICATION
WEAKENS THE VERBAL MESSAGE
REVEALING TRUTH
WHEN UNSURE OF TOPIC DISCUSSED
LACK OF CONFIDENCE
RECOGNIZING NON VERBAL COMMUNICATION
FACIAL EXPRESSION
GESTURES & POSTURES
VOCAL CHARACTRISTICS
RECOGNIZING NON VERBAL COMMUNICATION
PERSONAL APPREARENCE
TOUCH
TIME & SPACE
TEAM TYPES
FORMAL TEAMS
INFORMAL TEAMS
TEAM TYPES
TEAM TYPES
PROBLEM SOLVING TEAMS
SELF MANAGED TEAMS
CROSS FUNCTIONAL TEAMS
VIRTUAL TEAMS
TEAM TYPES
ADVANTAGES OF TEAMS
INCREASED INFORMATION & KNOWLEDGE
INCREASED DIVERSITY OF VIEWS
ADVANTAGES OF TEAMS
INCREASED ACCEPTANCE OF SOLUTION
HIGHER PERFORMANCE LEVELS
DISADVANTAGES OF TEAMS
GROUPTHINK
GROUPSHIFT
FREE RIDERS
DISADVANTAGES OF TEAMS
HIDDEN AGENDAS
COST
TEAM EVOLUTION
ORIENTATION
CONFLICT
BRAINSTORMING
EMERGENCE
REINFORCEMENT
TEAM EVOLUTION
EMERGENCE
REINFORCEMENT
PREPARING FOR MEETING
IDENTIFY YOUR PERPOSE
SELECT PARTICIPANTS
CHOOSE TIME & FACILITY
SET THE AGENDA
STEPS FOR EFFECTIVE MEETING
KEEP DISCUSSION ON TRACK
FOLLOW AGREED UPON RULES
ENCOURAGE PARTICIPATION
PARTICIPATE ACTIVELY
MEETING TECHNOLOGIES
INSTANT MESSAGING
EMAIL BASED
VIDEO CONFERENCING
MEETING TECHNOLOGIES
SHARED WORKSPACES(VIRTUAL OFFICE)
WEB BASED MEETING SYSTEMS
Related Documents
Listening Skills & Non Verbal Communication
December 2019 9
Verbal And Non-verbal Communication
May 2020 13
Non Verbal Communication
June 2020 10
Non Verbal Communication
June 2020 5
Non Verbal Communication.
November 2019 13