Lauren Brown Web Resume

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LAUREN BROWN On a quest to play with words professionally and tell stories sincerely EXPERIENCE

CONTACT [email protected] laurenbrown14.weebly.com

WARBY PARKER Customer Experience Advisor, Level III | October 2017 - present Nashville, TN Communicated efficiently and enthusiastically with customers while answering inquiries regarding  eyewear-related needs through phone, live chat system, and email. Mastered internal management systems while effectively managing customer information.

EDUCATION

Worked as a team to provide and accept feedback in order to improve customer experience. Helped train new employees as a mentor and served as a one-on-one mentor for three on-

MARQUETTE UNIVERSITY

boarding rotations. 

BACHELOR OF ARTS:

Served as editor of internal communication newsletter to help engage employees and promote the

JOURNALISM,

department's events and updates.

MINOR IN HEALTH STUDIES August 2013 - December 2016

INDIANA WRITERS CENTER

Milwaukee, WI

Public Relations Intern | June 2016 - August 2017

Helped with academic support at Urban Underground, a program promoting youth change-makers in Milwaukee. Assisted the production of Youth Rise Magazine, an online publication produced by Milwaukee youth. Volunteered with Midnight Run, a student-led organization that serves the homeless community of Milwaukee.  Hosted my own radio show for Marquette Radio.

Indianapolis, IN Helped children think creatively and write their stories at a leadership development camp  for the Indiana Writers Center’s Building a Rainbow outreach program. Transcribed young writers’ work to publish in an anthology within eight weeks. Amplified the voices of Indianapolis' youth through promoting the program on Twitter and Instagram.  Crafted press releases and contacted community leaders, nonprofit organizations, and  local businesses to garner support.

KANE COMMUNICATIONS GROUP Communications Intern | February 2017 - May 2017 Milwaukee, WI Employed strategic communications to broadcast stories that connect and engage   Milwaukee community members while writing for a wide variety of clients. Crafted media advisories, proofread copy for digital and print formats, interviewed  city officials and community members for compelling articles. MARQUETTE UNIVERSITY OFFICE OF MARKETING AND COMMUNICATIONS Editorial Intern | September 2015 - December 2016 Milwaukee, WI Organized and conducted interviews, researched archives, and wrote articles for Marquette University publications.  Accomplished office duties like greeting and guiding office visitors, answering  phone inquiries, and directing calls.  Transferred print and online magazine articles into reader-friendly digital formats.