Jason Clarke

Jason Clarke 28/09/1984 2 Morcom Road Dunstable Bedfordshire LU5 4EF Tel: 01582 527992 Mobile: 07792187024 Email: [email protected] October 2009 – Present

Mind: Luton & Beds, Voluntary Support Worker & Mentor • Used a clear and concise open and closed questioning method to aid service users when exploring their thoughts and feelings. • Used active listening to ensure service users felt supported. • Developed trust and a rapport by adhering to the confidentiality agreement to further develop confidence and independence. • Completed training and admin paperwork as required by the organisation. June 2009 – Present Greene King Pubs, Barperson. The Highwayman and Ewe & Lamb, Dunstable. • Conducted admin paperwork and computer tasks using Word and a payroll computer system. • Regular customer interaction and rapport development. • Dealt with customer complaints calmly, tactfully and on individual initiative. September 2008 – April 2009 CHAPTER, Chester (Voluntary Support Worker, Mentor, Steering group Committee Member & Journalist) • Empathic sensitive and confident support of mental health problem sufferers during solo and group tasks. • Admin paperwork to ensure updated charity records • Developed ideas within the charity’s quarterly steering group • Article writing, photography and journalistic interviewing May 2005 – September 2007 Waiter, Graziano’s Restaurant, Dunstable • Ensured customer satisfaction by being friendly, efficient and knowledgeable about food, wine, beers and spirits • Successfully worked as part of a team while also taking initiative and working independently June 2008 – September 2008 HAQ Publishing, telesales executive • Clearly and confidently explained advantages of only advertising. May 2001 – September 2005 Various people and telephone orientated positions including call centres, retail and bar

Education and qualifications 2009.2013 Psychology BSc Open University (Home study) 2006-2009

BA (Hons) Journalism: 2:1 University of Chester

2005.2006

Access to Higher Education: Degree Studies (equal to A-levels) Dunstable College

1998.2001

Northfield’s Upper School, Dunstable GCSE: English Language C History C Mathematics C Graphic Design

English Literature C Physical Education C Science Business Studies

Skills and Achievements •

Communication: Capable of excellent written and spoken English that has expanded studying a degree in journalism and psychology, while continually honed during a vast array of people facing and verbally interactive work experience gained over 8 years.

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Independent and critical thinking: Studying and work experience has developed my critical evaluation of material, people’s statements and situations. This has created a high aptitude for independent thinking and initiative.

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Computing and IT: Competent using Microsoft Word, Excel, PowerPoint, Quark Express, InDesign and Dreamweaver.

Additional qualifications: Full driving licence Referees Karen Palmer Sue Sullivan Greene King, Ewe & Lamb Volunteer Coordinator 140 Luton Road CHAPTER Dunstable Queens House LU5 4LE Queens Road 01582664654 Chester 07931577276 CH1 3BQ 01244 344409