Issue Document Saudi.docx

ISSUE DOCUMENT

The issue document has recurring/critical issues in Saudi for Finance module 1 category code update Issue: User will request to update the category code in AR side

Solution: Change cat code in P0101 and Run report R01050 to change the appropriate category code and change the cat code in date effective cat codes option. Go to Date Effective cat codes option from Customer master and update the corresponding cat codes

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2 Create Business unit Issue: User will request to create new business unit. For eg, Business Unit

BU Ty

Description

Co

1195FC01

Finance Controlling

01195 IS

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1335FC01

Finance Controlling

01335 IS

Solution: Request approval from OMER KAMADAN to create the Business unit. Using Add option provide the necessary information to create the BU

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3 Create account Issue: Create new account as requested by user Eg)

Business Obj Unit Acct Sub 1195 1195

60 1195 Payable to SADAD

FMC-M Balance 6 N Sheet

360 6000001 1195 Payable to SADAD

FMC-M Balance Sheet

360

Business Obj Unit Acct 1335 1335

Co

L P Business Unit Account Description D E Description

Sub

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L P Business Unit Co Account Description D E Description

60 1335 Payable to SADAD

FMC-M Balance 6 N Sheet

360 6000001 1335 Payable to SADAD

FMC-M Balance Sheet

360

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Solution: Request approval from OMER KAMADAN and add the account

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4 Statement of account issue Issue: User will raise issue mentioning there is difference in opening balance or balance showing for a particular document

Solution: Reset the latest statement for the AB from the application P03b202 and check if the opening balance is corrected 7

And for issue with particular doc analyze the reason for doc giving the amount in report and perform corrections if required

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5 FA transfer Issue: Request to transfer AIP to FA. Eg) Please We need your support to transfer assets in progress to Fixed asset for following AIP to enable us to calculate depreciation beginning from 1st Jan.2017.

Solution: Guide the user how transfer can be performed from AIP to FA as attached.

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6 Bank account information setup Issue: Bank account user using to create transaction will not be present in bank account information screen.

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Solution: Setup the account details in the below screen,

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7 AR ASOF issue Issue: User will raise issue mentioning the asof balance and GL balance does not match. Eg) extract AR summary from system As 30.11.2016 = 61,755,819.65 although AR Balance in GL =60,599,222.03 kindly help us in this issue its very important

Solution: Run asof report R03b429C and compare with GL balance if matching. If the balance does not match, ->check for unposted entries ->check repost issue for the account ->check if there are any journals created on the account -> check by building the asof report period wise and compare with GL balance and find from which period the balance does not match and find the entry causing issue If matching inform the user that the balance is matching. New report is being developed to view the asof balances in summary mode as requested by user. 13

8 Balance variance between AR and GL Issue: We have found variances between the customer balances in the AR Module and GL , When we track it we found it started from beginning of the year to have some variances in the payments especially if the batch include more than 14

payment for different customers , Attached you can find all the variances. Abdulmoneim will provide you the ticket number soon. Solution: The variance spotted by user are part of write-off and major differences are due to referring incorrect account as the amounts were falling on different account as per the entry For minor amount difference, Request you to consider the write off amount too as this includes in the GL entry.

For huge amount difference the receipts are created with account id as highlighted below will have the automatic entries created on account 1195.120.0100001 which refers to the account id 00216119.

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