Internship Report 2008

INTERNSHIP REPORT 2008

LIMITED

INTRODUCTION Bank Alfalah Limited was launched on June 21, 1997 as a public limited company under the Companies Ordinance 1984. The bank commenced its operations on November 1, 1997. The bank introduced commercial banking and related services as defined in the Banking companies’ ordinance, 1962. After a few years, the bank introduced its new identity of H.C.E.B after the privatization in 1997. The management of the bank had implemented strategies and policies so the bank would become a major player in the market. With a partnership with the Abu Dhabi Group the position of the bank became stronger which allowed the bank to invest more in revolutionary technology to increase its range of products and services.

BAL-ISLAMIC BANKING

BAL-BANK ALFALAH

Bank Alfalah Limited is a Pakistan-based bank engaged in banking services The segment of the Bank includes trading and sales, which includes fixed income, equity, foreign exchanges, commodities, credit, funding, own position securities, lending and repos, brokerage debt and prime brokerage; retail banking, which includes retail lending and deposits, banking services, trusts and estates, private lending and deposits, banking service, trust and investment advice, merchant/commercial/corporate cards and private labels, and retail; commercial banking, which includes project finance, corporate finance, real estate, export finance, trade finance, factoring, leasing, lending, guarantees, bill of exchange and deposits, and corporate finance, which includes services regarding acquisition, mergers, underwriting, privatization, securitization, research, debts, equity, syndication and secondary private placements.

MISSION AND VALUES 1

INTERNSHIP REPORT 2008 To develop and deliver the most innovative products, manage customer experience, deliver quality service that contribute to brand strength, develop a competitive advantage and enhance profitability, thus providing value to the stakeholders of the bank. ''We can do'' is our belief and a key factor to our success.

BRANCH NETWORK

• • • • • • • • • • • • • • • •

Lahore Kasur Islamabad Gawadar Peshawar Faisalabad Quetta D.I.Khan Rawalpindi Sargodha Sukkur Sialkot Multan Murree Attock District Gujranwala etc.

BAL-ISLAMIC BANKING

The branch network of Bank Alfalah Ltd. is very strong and extensive. The bank is currently operating through 195 branches in 74 cities, with the registered office at B.A.Building, I.I.Chundrigar, Karachi. Some of the main branches are located in all of the major cities including:

FUNCTIONS Branch Banking E.g. Deposits, Remittances, Foreign Trade, Lockers. Consumer Banking E.g. Credit Cards, Auto Loans, Home Loans, Consumer Durables, RTC's. Electronic Banking E.g. Phone Banking, ATM's, Online Banking Corporate Banking E.g. Short/Long Term Finance, Trade Finance, Structured Finance. Treasury & Investment E.g. Money Market, Forex Market, Investments, Govt. Securities, Correspondent Banking.

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INTERNSHIP REPORT 2008

BAL-ISLAMIC BANKING MISSION STATEMENT To practice Islamic banking in its desired spirit that unfolds its true economic potential resulting in prosperity to our customers and commercial rewards to our sponsors and our employees.

Bank Alfalah – Islamic Banking Division (BAL-IBD) – presently a division of Bank Alfalah Limited – is gearing up to become a separate, full-fledged Islamic Banking entity. BALIBD offers to its customers a broad range of Islamic products under personal, consumer and corporate banking modes. The array of Islamic instruments at the disposal of BALIBD is equipped to provide efficient and satisfying solutions to our customers’ needs. Our Islamic products are Shariah-compliant carrying the seal of approval of the Centre of Islamic Economics, an institution vested with powers to attest authenticity and legitimacy of Islamic banking products in Pakistan. BAL-IBD has entered into a Shariah Consultancy agreement with the Centre of Islamic Economics, Karachi, which is a noted and well-known seat of learning for Shariah scholars and a prominent institution dealing in Shariah Advisory services. Besides assisting in advancement of the Division’s product portfolio, the Centre also stamps approval of the Division’s conduct of business following periodic audits. These audits are in addition to those carried out by the State Bank of Pakistan and the internal audits undertaken by the Division itself.

BAL-ISLAMIC BANKING

COMPANY INFORMATION

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INTERNSHIP REPORT 2008

CONSUMER FINANCE DEPARTMENT ALFALAH MUSHARAKA HOMES

BAL-ISLAMIC BANKING

BAL-IBD DEPARTMENTS

With Alfalah Musharaka homes, you can participate with Bank Alfalah-Islamic Banking Division (BAL-IBD) in joint ownership of property where BAL-IBD invests a certain amount, usually up to 80% of the property value. Through monthly payments – a composite of rent for use of property and purchase of BAL-IBDs’ Musharaka shares/units in the property – to BAL-IBD you will be able to increase your stake in the property every month. The rental component will be readjusted every month to reflect your growing share of ownership in the property. Following purchase of all Musharaka units initially owned by BAL-IBD you shall become the sole owner of the house with a free Title to the property. The Alfalah Musharaka Homes product can be used in multiple situations, giving you pure Islamic solutions for your desired objectives.

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INTERNSHIP REPORT 2008 •

Purchase an already constructed house (Alfalah Buyer)

•

Purchase a plot and subsequently construct upon it (Alfalah Builder)

•

Renovate, extend, restore and enhance your already owned housing unit (Alfalah Renovation)

Transfer your existing exposure of housing finance facility from another financial institution to our Riba-free facility.You have the option to choose tenures for the purchase of units from between 3 to 20 years* * 3 to 7 years in case of renovation.

ALFALAH CAR IJARAH

•

No upfront registration charges

•

No upfront insurance premium

•

No rentals before delivery of car

The facility applies to all locally-assembled new cars up to Rs 4 million. Used cars not older than three years can also be considered.

ALFALAH HILAL CARD: THE INTERNATIONAL VISA DEBIT CARD

BAL-ISLAMIC BANKING

A Shariah compliant car-leasing scheme with added features such as:

Bank Alfalah Islamic Banking Division (IBD) offers Alfalah HilalCard to its customers for a conscious free spending in a modernized form of currency that provides you with a wide range of accessibility using VISA?s worldwide network. Alfalah HilalCard can be utilized for all your financial needs around the world, round the clock, wherever VISA cards are accepted locally and Internationally, giving you a more secure and convenient mode of payment.

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INTERNSHIP REPORT 2008

THE ALFALAH HILALCARD The Alfalah HilalCard is an International VISA Debit card which gives you an unlimited access to your current/savings (musharka) account with a simple swipe, at more than 1 million ATMs and 27 million outlets around the world. The reasons that make Alfalah HilalCard different from others:

•

4 No monthly repayment

•

4 No interest charges

•

4 Backed by a customer maintained current/savings (musharaka) account

•

4 Your limit is your balance

HilalCard can be used electronically at any retail outlet or ATM that accepts any VISA cards.

CORPORATE CREDIT DEPARTMENT MURABAHA FINANCE TYPES OF MURABAHA

BAL-ISLAMIC BANKING

HILAL CARD IS A BUY NOW, PAY NOW OPTION.

Local purchases: •

For purchase of locally available goods

•

Imported goods/commodities/assets

Mode of repayment: •

Immediately in cash

•

On a mutually agreed future date

•

Spot Murabaha (Import)

•

Deferred Sale Murabaha

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INTERNSHIP REPORT 2008

TRADE FINANCE DEPARTMENT IMPORTS • LETTER OF CREDITS: All letter of credit transactions are handled in accordance with the Uniform Customs and Practice for Documentary Credits as published time to time by the International Chamber of Commerce. The vast network of our correspondents connected through SWIFT ensures speedy processing of LC transactions. FINANCE:

•

IMPORT

•

Full range of services related to imports e.g. Contract registration, Import bills for collection, Shipping Guarantees and Advance payments against imports under guidelines of Foreign Exchange Manual.

EXPORTS •

EXPORT MURABAHA FINANCE:

•

SBP ISLAMIC EXPORT FINANCE SCHEME:

•

Other export related services e.g. Collection of export bills, Negotiation under Sight LCs, Advising/Confirmation/Transfer of Letter of Credits opened by other banks.

In order to facilitate the production/manufacturing of goods for onward export to international markets, we offer Export Muarabaha Finance completely riba free for our exporters. We also offer SBP Islamic export Finance under part I and II on Murabaha basis in line with the sharia principles.

BAL-ISLAMIC BANKING

To facilitate the financing requirements of importers, we offer RIBA free, Import Murabaha Facility. this product is approved by our Sharia Advisor as true alternative of conventional modes. MURABAHA

BANK GUARANTEES A host of Guarantee types are offered by BAL-IBD including performance, financial and payment guarantees. BAL-IBD also issues guarantees securing financing facilities to be availed from Islamic Banks and/or Conventional Banks’ under Islamic modes of financing.

ACCOUNTS DEPARTMENT

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INTERNSHIP REPORT 2008

At BAl-IBD Multan, the accounts department comprises of only one accounts officer. Ms.Samia, who is responsible for day to day normal clerical sort of activities. There is no as such accounting work or activities going on. As all the processes are centralized, so main work is done on head office level.

OPERATIONS DEPARTMENT

Bank Alfalah – Islamic Banking Division (BAL-IBD) offers Current, Savings and Term Deposit facilities to its customers seeking personal banking relationships with the following features:

BAL-ISLAMIC BANKING

PERSONAL ACCOUNTS

On-line cash deposit facility at all branches of Bank Alfalah. On-line transfer facility between all branches of BAL-IBD Remittances Foreign and local remittances are both available. Foreign remittances are available in the following currencies: US dollars, Pound Sterling and Euro. Locker services Locker services are offered at select branches. Lockers are available in three sizes – small, medium and large. Annual charges for the lockers are as follows: Small

Rs 1,000/-

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INTERNSHIP REPORT 2008 Medium

Rs 2,000/-

Large

Rs 3,000/-

Lockers are available to account holders and carry an insurance value of Rs.250,000/-

CONSUMER FINANCE DEPARTMENT

•

Completed the documentation of all the car ijarah clients from February to June.

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Checking of all the documents necessary of all clients.

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Preparing and maintaining all clients’ files.

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Learnt about the required documents.

CORPORATE CREDIT DEPARTMENT After spending 2 weeks at consumer finance department, I was rotated to corporate credit department. There I spent 1 week [16 June-22 June]. My activities at corporate credit department were: •

Learnt about the required documents.

•

Made ratio analysis of Pak National Distributors.

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Counter checking of required documents.

•

Preparing and maintaining all clients’ files

BAL-ISLAMIC BANKING

I spent first 2 weeks of my internship [02 June-15 June] in consumer finance department. There i was involved mainly in car ijarah. My activities in consumer finance department are as follows:

OPERATIONS DEPARTMENT I spent my 4th week [23 June-29 June] of internship at operations department. The main portion of this department comprises of Cash Counters, but internees were not

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INTERNSHIP REPORT 2008

•

The main activity was to complete and stamping of account opening forms.

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Checking of all the documents necessary of all clients.

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Preparing and maintaining all clients’ files.

•

Learnt about the required documents.

ACCOUNTS DEPARTMENT I spent my 5th week [30 June- 06 July] of internship at Accounts department. The accounts department comprises of only one accounts officer. Ms.Samia, who is responsible for day to day normal clerical sort of activities. There is no as such accounting work or activities going on. As all the processes are centralized, so main work is done on head office level. However, I was involved in certain clerical sort of activities. •

Counting and sorting of debit and credit vouchers.

•

Keeping records of debit and credit vouchers.

•

Counter checking of debit and credit vouchers.

BAL-ISLAMIC BANKING

allowed go in the cash department. However, I was involved in certain clerical sort of activities.

TRADE FINANCE DEPARTMENT My last week [07 July- 13 July] of internship was in Trade Finance department. The trade finance department comprises of only one trade officer. Mr.Hafeez, who is responsible for day to day normal activities. As all the processes are centralized, so main work is done on head office level. However, I was involved in certain clerical sort of activities. •

Checking of all the documents necessary of all clients.

•

Preparing and maintaining all clients’ files.

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INTERNSHIP REPORT 2008 •

Learnt about the required documents.

BAL-ISLAMIC BANKING

.

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INTERNSHIP REPORT 2008

CONSUMER FINANCE DEPARTMENT

•

In our class, we learnt to devise amortization tables and Ijarah schedules are similar to them. So, it was helpful for me to understand the schedules.

•

We learnt about the various terms used in organizations and understanding these terms was easy.

CORPORATE CREDIT DEPARTMENT After spending 2 weeks at consumer finance department, I was rotated to corporate credit department. There I spent 1 week []. •

We learnt how to make a ratio analysis. This really helped me out while making a ratio analysis of Pak National Distributors.

•

We were taught about certain documents in our classes which helped me in my understanding.

OPERATIONS DEPARTMENT

BAL-ISLAMIC BANKING

I spent first 2 weeks of my internship [] in consumer finance department. There I was involved mainly in car ijarah.

I spent my 4th week of internship at operations department. The main portion of this department comprises of Cash Counters, but internees were not allowed to go in the cash department. •

I learnt about the various terms used in organizations and understanding these terms was easy.

ACCOUNTS DEPARTMENT I spent my 5th week of internship at Accounts department. The accounts department comprises of only one accounts officer. Ms.Samia, who is responsible for day to day

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INTERNSHIP REPORT 2008 normal clerical sort of activities. There is no as such accounting work or activities going on. As all the processes are centralized, so main work is done on head office level. •

My prior knowledge about entries passing and maintaining of ledgers really helped me out. I felt ease in counting of debit and credit vouchers.

•

Our class room practice regarding record keeping helped me keeping records of debit and credit vouchers.

•

Same is the case in counter checking of debit and credit vouchers.

My last week of internship was in Trade Finance department. The trade finance department comprises of only one trade officer. Mr.Hafeez, who is responsible for day to day normal activities. As all the processes are centralized, so main work is done on head office level. •

I had basic information about letter of credit and why we maintain it? This improved my understanding.

•

We learnt about the various terms used in organizations and understanding these terms was easy.

BAL-ISLAMIC BANKING

TRADE FINANCE DEPARTMENT

.

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INTERNSHIP REPORT 2008

LEARNING •

The very first thing I learnt is that what is Islamic Mode of banking? What is the difference between Islamic banking and conventional banking? What are the main procedures?

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I also learnt about what is the culture prevailing in bank Alfalah. How employees are coordinating with one another.

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How work is being done. What are the procedures of doing a job?

CONSUMER FINANCE DEPARTMENT My learning in consumer finance department is as follows: •

Learnt about the documentation of the car ijarah clients.

•

How to check all the documents necessary.

•

How to preparing and maintaining all clients’ files.

•

What are the required documents?

BAL-ISLAMIC BANKING

MY

CORPORATE CREDIT DEPARTMENT My learning at corporate credit department was: •

Learnt about the required documents.

•

Made ratio analysis of Pak National Distributors.

•

Counter checking of required documents.

•

Preparing and maintaining all clients’ files

OPERATIONS DEPARTMENT My learning in operations department is as follows:

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INTERNSHIP REPORT 2008 •

What is an account opening form? What are its contents? How to fill all the requirements?

•

Checking of all the documents necessary of all clients.

•

Preparing and maintaining all clients’ files.

•

Learnt about the required documents.

ACCOUNTS DEPARTMENT •

What are debit and credit vouchers?

•

Counting of debit and credit vouchers.

•

Keeping records of debit and credit vouchers.

•

Counter checking of debit and credit vouchers.

TRADE FINANCE DEPARTMENT •

Checking of all the documents necessary of all clients.

•

Preparing and maintaining all clients’ files.

•

Learnt about the required documents.

BAL-ISLAMIC BANKING

I learnt the following things in accounts department:

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STRENGTHS Strengths are the core competencies of any organization & as far as BAL is concerned the core competencies of this organization are: o Target Achievement o Policies & Procedures o Controlling Standards o Priorities

BAL-ISLAMIC BANKING

INTERNSHIP REPORT 2008

o Rewards & Benefits o Job Security for the Employees. o

Favorable, friendly & Healthy Working Environment.

o Documentation System is so much accurate. o Accounting & Banking System is Accurate & Reliable One.

WEAKNESSES Weaknesses are the lacking points which every organization must avoid in order to make its operational effectiveness.

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INTERNSHIP REPORT 2008 o Hectic Working Environment. o Work load. o Lack of Self Marketing Department. o

Low Training & Coaching.

o

Low incentives like bonuses overtime pay etc.

o Human Resource Department is not so much effective.

o Low salary packages as compared to other banks.

OPPORTUNITIES In fact, when we study all our weaknesses critically & deeply than we come to know that we can convert our weaknesses into strengths. So basically these are our opportunities. The opportunities for BAL are: o

On the job training & coaching sessions can be conducted.

o

Work sharing activities should be started so that a person who is working

BAL-ISLAMIC BANKING

o Appraisal is not done frequently.

continuously for 9 hours can get relax. o

Marketing department should be started in order to promote the name of BAL.

o Appraisal should be conducted frequently so that employees get motivated & do their work as a loyal employee. o Attractive salary packages should be awarded.

THREATS

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INTERNSHIP REPORT 2008 Though Bank Alfalah has a strong footing and maintain a good number of loyal customer, still bank has threats in various sectors. When we see the possible threats for BAL, the threats are prevailing such as: o The conventional banks those having high growth rate and high market share are always being a threat. o There is an average not low turnover rate, mainly because of low incentives as compared to the other banks. Large business parties have fewer attractions in being a client of BAL-IBD, mainly because of excessive amount of documentation.

BAL-ISLAMIC BANKING

o

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INTERNSHIP REPORT 2008

Analysis of Political environment is very critical and this environment has a strong influence upon the activities of any organization in a society. Political environment strongly affects the marketing decisions. The political stability of a country has its impact on the consistency of policies of local government. Pakistan has always been struggling for political stability since its creation. Government has been changing in Pakistan many times due to multiple reasons and most of the times Military has taken the charge of the government. So, there are significant political risks in Pakistan. But the positive aspect is that State bank of Pakistan has been given sovereignty and it is now an autonomous body in making its decisions. From this perspective environment becomes suitable and favorable for Islamic banking. BAL-IBD can make their strategies accordingly as there is no chance for any major Change of policies in near future.

ECONOMICAL Pakistani economy is good for foreign investments and it is also good for Islamic banking sector of Pakistan. GDP rate of Pakistan is showing a consistency in upward direction and per capita income has increased as compared to past. FDI is increasing every year. Home economy is in recovery phase but it is showing good indicators for banking sector. Some transactions of Islamic banking like modaraba have been promoted by giving incentives. As Pakistani economy is showing some level of stability and consistency from last couple of years, so it’s good sign for BAL Islamic banking as well.

BAL-ISLAMIC BANKING

POLITICAL

SOCIO-CULTURE Pakistan is situated at very important geographically location and it has a diverse culture. Islam is the religion of majority of the population and Islam has deep and ever lasting influences upon the culture of the people of the area. So, the life style of people and attitudes of consumers is favorable for Islamic banking as people are religious and they want to deal in Islamic finances. Pakistani people have a respect for their religious and cultural celebrations. BAL Islamic banking is taking an advantage of this sociocultural environment of Pakistan.

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INTERNSHIP REPORT 2008

TECHNOLOGICAL

BAL-ISLAMIC BANKING

There is lack of proper infrastructure in Pakistan, for that reason different sectors are not becoming able to cope with the technology. Banking sector has introduced a lot of innovative services with the help of technology. Islamic banking is also on its way but it is expanding slowly as compared with potential demand of Islamic banking.

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INTERNSHIP REPORT 2008

Ratios Interest Margin (%) =Interest Margin/Interest Income

Return on Assets (%) =NPAT/Total Assets

Profit Before Tax Margin (%) =PBT/Interest Income

Return on Equity (%) =NPAT/Total Equity

Interest Margin to Earning Assets (%)

2005

2006

2007

41.17

28.12

35.54

0.84

0.67

1.04

20.93

12.11

17.59

30.65

20.37

25.72

28.6

28.8

35.3

7.1

7.49

8.2

BAL-ISLAMIC BANKING

FINANCIAL RATIOS

= Interest Margin /Earning Assets

Earning Assets to Total Assets (%) =Earning Assets /Total Assets

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INTERNSHIP REPORT 2008

Total Equity to Total Assets (%)

3

4.44

4.44

29.79

19.56

16.84

53.46

62.63

62.67

=Total Equity/Total Assets

=Deposits/Total Equity

Loans to Deposit (%) =loans/Deposit

FINANCIAL ANALYSIS Bank Alfalah’s Islamic Banking Division (BAL-IBD) started operations in 2003 and at its year end reflected a modest capital base of Rs 100 million and deposits totaling Rs 113.7m. By following year end, BAL-IBD’s equity had risen more than 4 times to Rs 569m and the balance sheet footing had swelled to Rs 7,799 million. Deposit size had grown from less than Rs 114m to over Rs 7,229 million.

BAL-ISLAMIC BANKING

Deposit Times Capital (times)

Assets also recorded a more than 100% growth, climbing to Rs 15,634 million from Rs 7,799 million. Deposits alone failed to double – rising to Rs 12,476m from Rs 6,548 million – yet managing a healthy 90% increase. Financial results as of June 30, 2006, reflect growth but at more modest pace. Total balance sheet size fell shy of Rs 18 billion – Rs 17,970m vs. Rs 15,634m – and deposits climbed to Rs 14,111 million, rising Rs 1,635 million in six month’s period. Income for the 6-month period was Rs 111.23 million. Interest Margin, Return on ASSETS, Return on Earning Assets , Return on Equity, Interest Margin to Earning Assets , Earning Assets to Total Assets , Total Equity to Total Assets , Deposit Times Capital and Loans to Deposit all shows a good performance of the bank.

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INTERNSHIP REPORT 2008

BAL-ISLAMIC BANKING

The major reason for such an impressive financial position is getting big profits. The in crease in profit is primarily attributable to overall increase in business volume. BAL-IBD continues to strengthen its position in the market place by the end of 2008.

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INTERNSHIP REPORT 2008

RECOMMENDATIONS Following are some of the suggestions & recommendations for BAL-IBD: •

It seems that the priority is given to the corporate customers in Bank Al Falah as the individuals from middle class have to remind the management of certain branch to do the needful for them. Customer is the king and customer always right. Bank is earning profit from the customers. Bank should have a proper relationship with corporate as well as individual customers. It is recommended individual customers because they can also provide the revenue in term of profit.

•

To compete in the banking industry Bank Al Falah should have enough employees to facilitate the customers, and divide the workload of the existing employees by hiring new people, because the bank cannot use the alternative to reduce the number of customers and loosing the market share.

•

BAL-ISLAMIC BANKING

that the management should stress on having satisfactory relationship with

Bank Al Falah although providing the customer service in better way but there is a lot of work to do in a routine banking due to which employees work for long time. Management should gave relaxation to the employees by hiring new professionals and reduce the working hours.

•

In Bank Alfalah there is no any concept of individual performance related pay except to the Business Development Officer. Business Development Officers are those who are hired at contractual basis. They are assigned different targets. If

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INTERNSHIP REPORT 2008 they exceed to the targets they can enjoy the individual performance related pay otherwise they are fired. Individual performance should be given importance.

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There is no concept of bonuses, commission or over time related pay. The official timing of bank is 09.00 AM to 06.00 PM but almost all of the employees have to work till near 08.00 PM. However, for this additional work they are not getting any

•

Self Marketing Department should be established in order to promote themselves.

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Attitude & Behavior of Branch Manager should be cooperative & friendly in order to entertain the problem faced by the employees.

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Inter Department Appraisal is the new area which we suggest to the higher

BAL-ISLAMIC BANKING

additional bonuses / over time.

management to follow. In this a department is judged as a single unit & then ranking will be done on some grounds. This will become a reason to create a healthy & positive competition among the Depts.

•

Motivation is nothing but helping someone to know about their skill & capabilities. So, this tool should also be used by BAL in order to keep their employees motivated. These points are given below which will help in motivating employees working at BAL. i.

Recognize individual differences.

ii.

Match people to jobs.

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INTERNSHIP REPORT 2008 iii.

Use goals.

iv.

Ensure that goals are perceived as attainable.

v.

Individualize rewards.

vi.

Link rewards to performance.

vii.

Check the system for equity.

viii.

Don't ignore money. Use recognition.

BAL-ISLAMIC BANKING

ix.

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INTERNSHIP REPORT 2008

•

This is the most crucial job to understand/change the attitude & behavior of any person. So, it is the responsibility of BM to maintain such a Conducive environment that creates a healthy & positive attitude & behavior of employee toward organization & with each others. Attitude of the employee can make better by showing him/her respect, importance, sense of responsibility, freedom to work.

•

Being a BM, I will devise a Qualitative Reward System up to branch level. These are those rewards against which no cash payment is involved.

a. There will be a Branch Bulletin board on which weekly inter-departmental appraisal results will be displayed. B .Certificate having signed by Branch Manager for any employee who has worked extra ordinary during a time period. c. Snaps of the achievers will be displayed at the notice board.

BAL-ISLAMIC BANKING

During my internship, I found the branch manager of bank Alfalah Islamic banking to have an authoritative control. I didn’t found him to be cooperative and friendly. Attitude & Behavior of Branch Manager should be cooperative & friendly in order to entertain the problem faced by the employees.

d. Some words of appraisal can be made by the higher management for the better performance of employees. . •

The employees keep on compiling their work and when they are required to submit reports, they do the work all day long without any break or rest. There must be a daily reporting to the immediate bosses so that the work should be completed on the daily basis.

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INTERNSHIP REPORT 2008 •

Division of work must be definite and certain. A person should do only such job for which he is appointed. Work sharing is also important for greater productivity.

•

As a manger, I would devise a good learning and training environment for the internees. There will be a proper system of internship program. Each internee will be given an assignment to be completed in his/ her internship be guided and periodically reviewed by the Internship Officers. In the end, they will be awarded on the basis of their performance and achievement of objectives.

•

One other thing I found somehow uncomfortable for the employees as well as for the customers is that they have to pass from the accounts department to go into trade finance department. I would like to shift the departments for convenience.

•

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period. Different training sessions will be conducted. Meanwhile, they will

As a whole, I will greatly appreciate and encourage suggestions and new ideas for improvement from my subordinates.

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