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Zensar HR Shared Services
February 2006
Agenda
• What is HR Shared Services • About Zensar HRSS – Services – Approach – Benefits – Clients – Value Proposition • Growth strategy
February 2006
What is HR Shared Services
February 2006
What is HR Shared Services
Shared Services helps corporates to consolidate dispersed enterprise sites to a single self-sustained and self-contained business entity and thus enabling corporates to focus on their core competency
February 2006
The Great Human Resource Debacle Where does the buck stop! 60-80% of HR time is spent on administrative activities 20% as Strategic Business Partner, Employee Advocate and HR Expert - Prof. David Ulrich – University of Michigan Business School Author of best-seller “Human Resource Champions” February 2006
Zensar HRSS
February 2006
Zensar HRSS Highlights
• The only PeopleSoft partner for HR Shared Services in India • Complete integrated and end-to-end HR offerings covering the “Hire to Retire” cycle – Hosting and transaction processing – HR services on all ERP’s – Peoplesoft, Oracle, SAP – Employee Care, Technical Helpdesk, Management Dashboard, Learning Management Systems ( LMS) and e-learning – Over 20,000 employee records serviced currently • Clients across diverse industries – Telecom, Manufacturing, FMCG and Retail
February 2006
Human Capital Management
Joining Compensation & Benefits Employee History Issue Handling
Recruitment & New Hiring Training & Development Human Capital Management with Transaction Processing
Career Management Medical History Leave / Absence
Performance Appraisal
Health & Safety Separation
February 2006
• IMPLEMENTATION
• IMPLEMENTATION
• TRANSACTION PROCESSING
SAP
• HOSTING
Technology Spectrum
ORACLE
PEOPLE SOFT
Solution Framework
• TRANSACTION PROCESSING
• IMPLEMENTATION • TRANSACTION PROCESSING
February 2006
Zensar 5 step Methodology…… PROCESS STUDY
REVIEW
IMPLEMENT
USER ACCEPTANCE
LIVE RUN February 2006
Transaction Processing Services
Da
ta S
tan
Quality Checks da rd
iz a tio n ta Da
D
A ata
n
a ly
p
Backend Manual Process
MIS & Reports
sis
n& o i t ma r o inf
ion t a t en s re
dA n a
iv rch
al
Da
ta
Int
eg
rit
y
Ongoing Support & Maintenance February 2006
Zensar 5 step Methodology
PROCESS STUDY
Project Preparation
Initial Project Planning, Project Kickoff, Finalize Scope, QA Plan, Risk Management Plan
Requirement Analysis
Review of Legacy system, Business Process Analysis, Fit/Gap Analysis, Business Process Mapping
REVIEW
Client Sign Off
Client Approval for Process Study Report & go ahead for development
IMPLEMENTATION
Development & Configuration
Development Of Objects & Data Configuration & Setting up Master Data
USER ACCEPTANCE
User Acceptance
System Integration Testing, User Acceptance Testing, User Training, Change Management, Implementation Planning
LIVE RUN
Go Live
Go-Live
February 2006
Benefits of HRSS
Focus on core competency
Process Cycle Time Savings
Better Customer Service thru SLA’s
HR Best Practices
Distribution of Costs across entities Business Benefits of Shared Services Predictable Costs
Faster Response
Standardization Value Adds
February 2006
Value Added Services
Employee Care
Value Added Services
Management Dashboard
February 2006
Employee Care
Employee raises Query to the identified single point of contact
Client SPC
Employee Employee Receives Answers to the query
E-mail Queries
E-mail Response s Ecare executive replies back to the employee
Employee Care
• Validate with the organization policy • Templatize responses • Create a response repository
1st level response within 4 working hours
2nd level response within 8 hours
February 2006
Management Dashboard
February 2006
Management Dashboard
February 2006
Our Clients
February 2006
Value Proposition
Offshore Experience Robust Infrastructure Pay per use Domain Skills Partnerships Method & Approach Data Security – BS 7799 February 2006
Growth Strategy
February 2006
Question & Answers
February 2006
February 2006
Agenda
• What is HR Shared Services • About Zensar HRSS – Services – Approach – Benefits – Clients – Value Proposition • Growth strategy
February 2006
What is HR Shared Services
February 2006
What is HR Shared Services
Shared Services helps corporates to consolidate dispersed enterprise sites to a single self-sustained and self-contained business entity and thus enabling corporates to focus on their core competency
February 2006
The Great Human Resource Debacle Where does the buck stop! 60-80% of HR time is spent on administrative activities 20% as Strategic Business Partner, Employee Advocate and HR Expert - Prof. David Ulrich – University of Michigan Business School Author of best-seller “Human Resource Champions” February 2006
Zensar HRSS
February 2006
Zensar HRSS Highlights
• The only PeopleSoft partner for HR Shared Services in India • Complete integrated and end-to-end HR offerings covering the “Hire to Retire” cycle – Hosting and transaction processing – HR services on all ERP’s – Peoplesoft, Oracle, SAP – Employee Care, Technical Helpdesk, Management Dashboard, Learning Management Systems ( LMS) and e-learning – Over 20,000 employee records serviced currently • Clients across diverse industries – Telecom, Manufacturing, FMCG and Retail
February 2006
Human Capital Management
Joining Compensation & Benefits Employee History Issue Handling
Recruitment & New Hiring Training & Development Human Capital Management with Transaction Processing
Career Management Medical History Leave / Absence
Performance Appraisal
Health & Safety Separation
February 2006
• IMPLEMENTATION
• IMPLEMENTATION
• TRANSACTION PROCESSING
SAP
• HOSTING
Technology Spectrum
ORACLE
PEOPLE SOFT
Solution Framework
• TRANSACTION PROCESSING
• IMPLEMENTATION • TRANSACTION PROCESSING
February 2006
Zensar 5 step Methodology…… PROCESS STUDY
REVIEW
IMPLEMENT
USER ACCEPTANCE
LIVE RUN February 2006
Transaction Processing Services
Da
ta S
tan
Quality Checks da rd
iz a tio n ta Da
D
A ata
n
a ly
p
Backend Manual Process
MIS & Reports
sis
n& o i t ma r o inf
ion t a t en s re
dA n a
iv rch
al
Da
ta
Int
eg
rit
y
Ongoing Support & Maintenance February 2006
Zensar 5 step Methodology
PROCESS STUDY
Project Preparation
Initial Project Planning, Project Kickoff, Finalize Scope, QA Plan, Risk Management Plan
Requirement Analysis
Review of Legacy system, Business Process Analysis, Fit/Gap Analysis, Business Process Mapping
REVIEW
Client Sign Off
Client Approval for Process Study Report & go ahead for development
IMPLEMENTATION
Development & Configuration
Development Of Objects & Data Configuration & Setting up Master Data
USER ACCEPTANCE
User Acceptance
System Integration Testing, User Acceptance Testing, User Training, Change Management, Implementation Planning
LIVE RUN
Go Live
Go-Live
February 2006
Benefits of HRSS
Focus on core competency
Process Cycle Time Savings
Better Customer Service thru SLA’s
HR Best Practices
Distribution of Costs across entities Business Benefits of Shared Services Predictable Costs
Faster Response
Standardization Value Adds
February 2006
Value Added Services
Employee Care
Value Added Services
Management Dashboard
February 2006
Employee Care
Employee raises Query to the identified single point of contact
Client SPC
Employee Employee Receives Answers to the query
E-mail Queries
E-mail Response s Ecare executive replies back to the employee
Employee Care
• Validate with the organization policy • Templatize responses • Create a response repository
1st level response within 4 working hours
2nd level response within 8 hours
February 2006
Management Dashboard
February 2006
Management Dashboard
February 2006
Our Clients
February 2006
Value Proposition
Offshore Experience Robust Infrastructure Pay per use Domain Skills Partnerships Method & Approach Data Security – BS 7799 February 2006
Growth Strategy
February 2006
Question & Answers
February 2006
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