Info 1312 Depot Repair Rev052306

Infoprint 1312 Depot Repair Procedure TLI/ Part Number sequence: Content Owner: George Maslin Process Flow Owner: Andy Steinkuhl

CREATION DATE: 12/02/05 REVISION DATE: 05/23/06 Doc ID: USDEPOTDOC34

IBM Infoprint 1312 Printer Descriptions: Marketing Name Infoprint 1312 Infoprint 1312n

Machine Type 4519-001 4519-n01

Parts Required: Hi-Yield Return Program Cartridge

75P4686

Tools Required: 4519 service manual Flat-blade screwdrivers of various sizes Phillips screwdrivers of various sizes 7.0 mm nut driver 5.5 mm wrench Needlenose pliers Spring hook Analog or digital multimeter Flash light (optional, but strongly recommended) Diagonal side cutters (optional, but recommended)

Table of Contents: Section 01 Section 02 Section 03 Section 04 Section 05 Section 06 Section 07 Section 08 Section 09 Section 10

Determining Printer Condition and Service History Visual Inspection Functional Tests Network Card Reset and Testing RPQ/TLI System Configuration and Testing Repair Procedure Completion Checklist QC Checklist Packaging Revisions

Page 1 of 14

Infoprint 1312 Depot Repair Procedure TLI/ Part Number sequence: Content Owner: George Maslin Process Flow Owner: Andy Steinkuhl

CREATION DATE: 12/02/05 REVISION DATE: 05/23/06 Doc ID: USDEPOTDOC34

Section 01: Determining Printer Condition and Service History 1.

2.

Is the printer repairable: • Broken front cover hinge? o Yes, scrap. o No, continue • Frame damage? o Yes, scrap. o No, continue • Excessive toner/dust contamination? o Yes, scrap. o No, continue. • Rodent/insect contamination? o Yes, scrap. o No, continue. Prepare the printer for power: a. Open the front cover and verify the presence of the charge and transfer roller. b. Install a working toner cartridge. c. Load tray 1 with at least 20 pages of plain letter size paper. d. Attach a power cord to the printer and a grounded power source. e. Move the printer’s power switch to the on ( | ) position.

3.

Does the printer go to Ready? • If the printer displays an error message move to step 7. • If the printer “Ready” stays on solid, continue testing.

4.

Update the RIP and Engine code with WinCSU (refer to the WinCSU Firmware Update Process document). If the update fails, try updating again and if it fails a second time move to step 7. Print the Quality test pages: a. Turn the power for the printer off. b. Open the front cover. c. Turn the power for the printer on while holding the Continue button down. d. Release the button when the Error light comes on. e. Close the front cover (the top 4 lights will be on at this point) f. Press the cancel button until the top 2 lights are on. g. Press and hold the Continue button until all lights flash. h. 4 pages will print (the 4th page is blank) i. Turn the power for the printer off. j. Use these pages to isolate print quality problems. Refer to the Print Quality Service checks starting on page 2-86 of the 4500 service manual for diagnosis if needed.

5.

Page 2 of 14

Infoprint 1312 Depot Repair Procedure TLI/ Part Number sequence: Content Owner: George Maslin Process Flow Owner: Andy Steinkuhl

6. 7.

8. 9.

CREATION DATE: 12/02/05 REVISION DATE: 05/23/06 Doc ID: USDEPOTDOC34

Verify that the Firmware/Engine update was successful by checking the Base and Engine numbers in the Printer Revision Levels section of the first Quality page (Figure A). Determine what parts will be needed to repair the printer. • If the parts are in stock, replace them and restart this procedure at step 2. • If the parts are not in stock, make sure an order for them is placed and set the printer aside Awaiting Parts (AWOP). Remember to remove the toner cartridge. Compare the model and serial number of the printer with the work order in the tracking system (the printer must match the work order). Check the printer’s previous repair history in the tracking system. If the printer has been serviced more than once (particularly for the same problem), use the previous complaint and fix, along with the error log on the first Quality Page (Figure B) as a guide in the current repair.

Section 02: Visual Inspection | toc 1. Clean printers with toner/dust contamination by removing the top, left and right covers and use compressed air and/or a toner vacuum. Avoid contaminating the printhead with dust. 2. Print a Menu Settings page: • Press and release the Continue button. • Locate the page count in the printer information section of the page (the page count will be needed later in the process). 3. 4. 5. 6. 7.

Check the covers for damage and clean as needed. All covers must meet the A, B, and C surface cosmetics requirements. Check the logo and molded graphics for any scratches, marks, flashing or damage. Verify that there is no damage to the buttons, lights and printing to the right of the lights. Gently turn the printer over to view the bottom of the printer. Check the auto-connect (pictured below) for damage.

8. Flip the printer back over to the upright position. 9. Check the UL label on the back of the printer for damage. 10. Check the ports on the back of the printer for damage.

Note: On network models insert a network cable and make sure the port will hold the cable. Page 3 of 14

Infoprint 1312 Depot Repair Procedure TLI/ Part Number sequence: Content Owner: George Maslin Process Flow Owner: Andy Steinkuhl

CREATION DATE: 12/02/05 REVISION DATE: 05/23/06 Doc ID: USDEPOTDOC34

11. Examine the Separator Pad in the bottom of the auto sheet feeder (circled in red below).

•

If the page count is below 45k, check the manufacture date on the UL label (pictured below).

•

Replace the separator pad assembly if the Manufacture date is 3 years prior to the current month. Mark the new separator pad with a green marker.

•

If the page count is 45-95k there should be red marks on the pad (as pictured below).

• •

If the red marks are there, move on to the next step. If there are no marks, the separator pad will need to be replaced. Note: Mark the new separator pad assembly with red as pictured above when replacing.

Page 4 of 14

Infoprint 1312 Depot Repair Procedure TLI/ Part Number sequence: Content Owner: George Maslin Process Flow Owner: Andy Steinkuhl

CREATION DATE: 12/02/05 REVISION DATE: 05/23/06 Doc ID: USDEPOTDOC34

•

If the page count is above 95k there should be blue marks on the pad (as pictured below).

•

If there are no marks or the marks are red, replace the separator pad. Note: Mark the new separator pad assembly with blue as pictured above when replacing. If the blue marks are there, move on to the next step.

•

12. Open the printer’s front cover and remove the cartridge (if present) and any debris. 13. Clean the interior of the printer as needed. Note: If canned or compressed air is being used to clean the printer avoid contaminating the printhead on the underside of the top cover with dust or debris. 14. Verify that the paper exit rollers are all in place and aligned properly.

15. Check Charge Roller (pictured below) for damage and contaminants.

16. Remove the transfer roller by releasing the latches on either side of the roller (pictured below) and lifting it out of the printer. • Check the roller for damage.

Page 5 of 14

Infoprint 1312 Depot Repair Procedure TLI/ Part Number sequence: Content Owner: George Maslin Process Flow Owner: Andy Steinkuhl

CREATION DATE: 12/02/05 REVISION DATE: 05/23/06 Doc ID: USDEPOTDOC34

•

Clean the area underneath the roller.

•

Check the condition of the left transfer bearing (pictured below). Both the copper contact as well as the left end of the transfer roller should be free of any contaminants. Wiping these areas clean with a dry cloth should be sufficient.

17. Check the 6 High Volt Power Supply contacts (circled below) for damage. Note: Make absolutely sure that the printer is not attached to power at this point.

Page 6 of 14

Infoprint 1312 Depot Repair Procedure TLI/ Part Number sequence: Content Owner: George Maslin Process Flow Owner: Andy Steinkuhl

•

CREATION DATE: 12/02/05 REVISION DATE: 05/23/06 Doc ID: USDEPOTDOC34

Press on each of the contacts and make sure that they spring back.

Section 03: Functional Tests | toc 1. Insert a toner cartridge for testing and load the auto sheet feeder until full with letter size plain paper. 2. Listen for unusual noises coming from the printer and make repairs as needed. 3. Print a menu settings page: • Briefly press and release the continue button and menu settings page should print. 4. Print 70 pages from a text file on a PC. • Print 45 pages from the Auto-Sheet Feeder. • Load 12-15 sheets and print from a text file again until the paper runs out. • Print 10 pages using the manual sheet feed. • Keep 1 page from each test with the printer for QC verification Section 04: Network Card Testing | toc 1. 2. 3. 4. 5. 6. 7.

Turn the printer off. Open the front cover. Hold the Continue and the Cancel button while powering the printer on. Release the buttons when the Error light stays on solid. Close the front cover and the printer should return to a READY state. Press and release the continue button to print a network settings page. On the page that prints verify the following: • Status = Not Connected • Active = Yes • DHCP,BOOTP,RARP Enabled = Yes, Yes, Yes • Address Source = Manual • Address = 0.0.0.0 • View the image below for reference if needed

Page 7 of 14

Infoprint 1312 Depot Repair Procedure TLI/ Part Number sequence: Content Owner: George Maslin Process Flow Owner: Andy Steinkuhl

8. 9. 10. 11. 12.

CREATION DATE: 12/02/05 REVISION DATE: 05/23/06 Doc ID: USDEPOTDOC34

Turn the printer off. Insert a network cable and verify that the port will hold the cable (gently pull, but the cable should not come out). Verify that the network cable is attached to the PC. Turn the printer on, and wait for the network page to print. Locate the IP address (highlighted below) on the network settings page.

Note: 192.168.0.101 is an example of an IP address, each time this process is used the IP address may vary. 13. 14. 15. 16. 17. 18.

Turn the printer off and disconnect the network cable. Turn the printer off. Open the front cover. Hold the Continue and the Cancel button. Power the printer on. Release the buttons when the Error light stays on solid. Page 8 of 14

Infoprint 1312 Depot Repair Procedure TLI/ Part Number sequence: Content Owner: George Maslin Process Flow Owner: Andy Steinkuhl

CREATION DATE: 12/02/05 REVISION DATE: 05/23/06 Doc ID: USDEPOTDOC34

19. Close the front cover and the printer should return to a READY state. 20. Press and release the continue button to print a network settings page. 21. On the page that prints verify the following: • Status = Not Connected • Active = Yes • DHCP,BOOTP,RARP Enabled = Yes, Yes, Yes • Address Source = Manual • Address = 0.0.0.0 Note: keep this page with the printer for QC verification Section 05: System Configuration and Testing | toc 1.

Connect to the WinCSU stand alone system (or CSU Network System Printer Active, if available) through the USB port. 2. Double-click on CSU icon on the desktop to load the test program. 3. Click Change Top Bill -> Browse -> TLI Masters -> 1312 then select the TLI number matching with the printer (TLI number can be found by opening the front cover). Click OK. 4. In WinCSU-Seclect TLI, make sure the TLI number is correct, then click OK. 5. Click CSU test, then click Start. 6. Enter the TLI number, then click OK. 7. Enter the serial number, then click OK. 8. Load manual MPFEEDER with letter paper. Click Pass. 9. Review print samples. Verify there are no: • Light or blurred characters • Toner smudges on the front or back • Vertical Streaks • Smears or ruboffs 10. Indicate if Print Test passed. Note: Keep the printouts with the printer for QC verification. 11. Wait for the test to complete. 12. Verify all parts of the test pass. Section O6: RPQ/TLI Instructions | toc

Page 9 of 14

Infoprint 1312 Depot Repair Procedure TLI/ Part Number sequence: Content Owner: George Maslin Process Flow Owner: Andy Steinkuhl

CREATION DATE: 12/02/05 REVISION DATE: 05/23/06 Doc ID: USDEPOTDOC34

Section 07: Repair Procedure Completion Checklist | toc 1. ____ Covers are OK & clean. 2. ____ Operator panel is OK 3. ____ Bottom is OK (auto-connect) 4. ____ UL label is OK 5. ____ Ports are OK 6. ____ Separator pad age has been determined, replaced when needed and marked appropriately. 7. ____ Inside clean 8. ____ Paper exit rollers are OK. 9. ____ Charge roller is OK 10. ____ Transfer roller OK 11. ____ HVPS contacts are OK 12. ____ Tray is OK 13. ____ Quality pages print correctly 14. ____ Paper feeds OK 15. ____ Network card is functioning properly

Page 10 of 14

Infoprint 1312 Depot Repair Procedure TLI/ Part Number sequence: Content Owner: George Maslin Process Flow Owner: Andy Steinkuhl

CREATION DATE: 12/02/05 REVISION DATE: 05/23/06 Doc ID: USDEPOTDOC34

Section 08: QC Checklist | toc 1. 2. 3. 4. 5. 6.

____ Test pages from repair process are present. ____ Serial number on the paper work matches the printer. ____ Covers are clean and undamaged ____ Logo/graphics are OK ____ UL label on back is OK ____ Ports and clips are ok. • ____ Parallel clips are present. • ____ Network models only, Ethernet port will hold a cable.

7. ____ Separator Pad has been replaced and marked where necessary: • ____ Check page count on menu settings page • ____ Under 45k pages and less than 3 years old = NO stripe (pictured below).

•

____ Under 45k pages and more than 3 years old = GREEN stripe (pictured below).

•

____ Over 45k pages = RED stripe (pictured below).

•

____ Over 95k pages = BLUE stripe (pictured below).

Page 11 of 14

Infoprint 1312 Depot Repair Procedure TLI/ Part Number sequence: Content Owner: George Maslin Process Flow Owner: Andy Steinkuhl

8. 9. 10. 11.

CREATION DATE: 12/02/05 REVISION DATE: 05/23/06 Doc ID: USDEPOTDOC34

____ Inside of printer is clean (no dust or toner) ____ Charge roller is OK ____ Transfer roller OK ____ Paper exit rollers are OK (pictured below)

12. ____ 6 Hi-volt contacts OK (pictured below)

13. ____Menu settings page prints • ____ Serial number on pages matches printer • ____ For Network models, Network settings page printed and the TCP/IP settings have been reset (highlighted below)

14. ____ Quality pages print and print quality is acceptable. 15. ____ Printer sounds OK. Finish: 1. ____ 2. ____ 3. ____

Clean interior of printer as needed Install shipping foam Remove and file paperwork

Page 12 of 14

Infoprint 1312 Depot Repair Procedure TLI/ Part Number sequence: Content Owner: George Maslin Process Flow Owner: Andy Steinkuhl

CREATION DATE: 12/02/05 REVISION DATE: 05/23/06 Doc ID: USDEPOTDOC34

Section 09: Packaging | toc

Page 13 of 14

Infoprint 1312 Depot Repair Procedure TLI/ Part Number sequence: Content Owner: George Maslin Process Flow Owner: Andy Steinkuhl

CREATION DATE: 12/02/05 REVISION DATE: 05/23/06 Doc ID: USDEPOTDOC34

Section 10: Revisions | toc Revision Date 12/02/05 01/11/06 02/14/06 05/23/06

Revision Detail Acquired Lexmark document for IBM counterpart Added a picture of the printer to page 1. Added packaging instructions to sec 9. Removed lxk tli details. Updated the # of test pages needed for the functional test. Updated packaging images.

Page 14 of 14

Revised by Michael Trinler Michael Trinler Michael Trinler Michael Trinler