Immersion Portfolio.docx

NOTRE DAME OF DADIANGAS UNIVERSITY INTEGRATED BASIC EDUCATION DEPARTMENT SENIOR HIGH SCHOOL

A Documentary Report of Work Immersion undertaken at CebuanaLhuillier

Presented to Mrs. Jean Boclaras

In Partial Fulfillment of the Requirements for the Accountancy, Business, and Management (ABM)

__________________________________________

DarrineDjoshua C. Asturias

2018

ACKNOWLEDGEMENT

The completion of this Immersion Portfolio would not be possible without the support and assistance of many people and, because of this, they may not be enumerated. However, the trainee sincerely and wholeheartedly appreciated all their help. Aside from that, the trainee would like to give the following people that are to be mentioned the honor to be recognized for their great help: To the NDDU Immersion staffs and personnel, for the endless guidance, firm attitude in complying with the DepEd requirementsand effort in improving the immersion schedules that helped all the students have a balanced schedule between their academe, extracurricular and their immersion tasks. To Mrs. Jean T. Boclarasand Mr. Henry Reteracionfor their unending support and priceless advices about their experiences and knowledge about this work immersion which helped the trainee to work more harder and improve in her character as well as her basic skills. To the trainee’s relatives, friends and others who in a way shared and helped the trainee by which it can be morally, mentally, physically and spiritually. Most of all, the God Almighty who gave the trainee the strength, knowledge and wisdom to finish and overcome all the challenges that occurred in the whole immersion experience. The trainee highly appreciated all of that.

DEDICATION This immersion portfolio is dedicated to all the upcoming work immersion trainees that by this portfolio, they would have an idea or background knowledge about what and how they are going to accomplish their tasks. Additionally, the trainee also dedicates this immersion portfolio to her family, friends and teachers for the guidance, motivation and support the she has received.The trainee wishes that all that she received from them, morally and financially, may be justified upon the completion of this portfolio.

PART I Important Points in Work Immersion

Introduction Work immersion is a key feature in the Senior High School curriculum and refers to the part of that consists of 80 hours of hands on experience or work simulation which Grades 11 and 12 students will undergo to expose them to the actual workplace setting and to enrich the competencies provided by the school under the supervision of the School Head and the designated personnel of the Partner. Work immersion is the counterpart of the internship programs in the tertiary level. The said learning experience that the students can get from it which can range from 80 hours up will surely enable and help students as they familiarize themselves with the workplace thus experience workplace simulation and apply their competencies in areas of specialization. The completion of work immersion is prerequisite to graduation under the K-12 program. This is a first rate on the part of DepEd, since young people like to explore and connect with the people, this work immersion will provide them to acquire relevant skills by performing in actual work setting. The importance of work immersion must be seen as vital point of giving students a venue to improve themselves through experiencing real stuff first-hand. This is the very highlight of the Senior High School program. It helps students to acquire knowledge and experience that can help them grow as professional individuals Furthermore, this program provides opportunities to go through the actual methodologies of a specific job using the real tools, equipment and documents. In

effect, the workplace becomes a development venue for us student trainee to learn more about their chosen field and practice what we have learn from school. Experience is considered to be one of life’s greatest teachers. As trainees they can use it as an inspiration as they gain expertise in their respective fields. This experience will surely help them not only for their present job as a student but also for their future job as a professional employee of this society. Objectives of a Work Immersion Work immersion will help develop among the learners life and career skills, and will prepare them to make decisions on postsecondary education or employment. Through partnership building, DepEd hopes that the Partner Institutions will provide learners with work immersion opportunities, workplace or hands-on experience, and additional learning resources. It aims to make the learners: 1. appreciate the importance and application of the principles and theories learned in school; 2. enhance their technical knowledge and skills; 3. enrich their skills in communications and human relations; and 4. Develop good work habits, attitudes, appreciation and respect for work. By the time learners reach Senior High School, they would have already acquired almost all the competencies and skills that would prepare them for the curriculum exits (higher education, employment, middle-skills development, and entrepreneurship). Work immersion provides them with an avenue to test them and apply what they have learned in a non-school scenario. In work immersion, learners are not only able to apply their previous training but are also able to experience the social interactions in a work

environment. Their experiences during work immersion will develop many skills and values that would help them as they transition from high school to real life. To assure the achievement of the above objectives of Work Immersion, this policy serves to guide schools in: 1. creating flexible work immersion arrangements for their learners; 2. providing options for work immersion that are relevant to learners’ purposes and needs; 3. organizing work immersion opportunities for learners that are consistent with the diverse human resource requirements of partner institutions for work immersion; and 4. articulating the scope and limits of work immersion in the context of basic education when building relationships with work immersion partners. Values and Attributes of a Student in a Work Immersion Work Immersion is one of the course requirements for graduation. A Senior High School student has to undergo Work Immersion in an industry that directly relates to the student’s post-secondary goal. Through Work Immersion, the students are exposed to and become familiar with work-related environment related to their field of specialization to enhance their competence. Specifically, the students are able to: (i) gain relevant and practical industrial skills under the guidance of industry experts and workers; (ii) appreciate the importance and application of the principles and theories taught in school; (iii) enhance their technical knowledge and skills; (iv) enrich their skills in communications and human relations; and (v) develop good work habits, attitudes, appreciation, and respect for work. These prepare them to meet the needs and challenges of employment or higher education after graduation.

Pre-Immersion 

Attends the pre-Immersion orientation

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Prepares and secures required documents

Immersion Proper 

Reports to the company based on agreed timeframe

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receives orientation from the company/establishment on the nature of the businesss, description of the product/services, target clientele, organizational structure, and rules and regulations

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Participates in the activities of the different offices that are responsible for the areas mentioned above

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Prepares a report on the activities performed

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Reports to the company based on agreed timeframe

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Receives orientation on the different processes of the business establishment such as: Safety, Production, Maintenance, Quality Control/Quality Assurance, Customer Care, Housekeeping, and Hygiene

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Participates in the activities of the different offices and line department that are responsible for the processes mentioned above

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Prepares a report that documents the activities performed

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Reports to the company based on agreed timeframe

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Receives orientation on the different processes of the business establishment such as: Safety, Production, Maintenance, Quality Control/Quality Assurance, Customer Care, Housekeeping, and Hygiene



Participates in the activities of the different offices and line department that are responsible for the processes mentioned above prepares a report

that

documents the activities performed

Post Immersion 

Presents his/her portfolio

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Presents his/her portfolio discusses his/her work Immersion experience and relates its importance tohis/her specialization

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Participates in the exhibit organized by the teacher writes an updated résumé taking into consideration his experience while in the Work Immersion venue

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Reflects on their Work Immersion experience

PART II The Workplace

Company Profile This subpart entails to summarize the important details about the company’s profile for it will be further discussed through the other subparts. Cebuana Lhuillier started as Agencia Cebuana in Cebu. With their first branch, they started their several breakthroughs until present. The company also has their mission and vision for the accomplishment of their over-all goal. In attaining the company’s over-all goal, the latter has established or maintained specific core values that are to be implemented in every one that is working in Cebuana Lhuillier, it may be top level management down to their employees. Furthermore, Cebuana has adapted many services especially in the field of giving financial assistance to their clients. Some of them are pawning, remittance, microloans and also micro insurances. These services that they provide give them the capability to have branches all around the world which is possible together with their partner companies especially their parent company, P.J. Lhuillier, Incorporation. Company History The first branch of Cebuana is the Agencia Cebuana and in that phenomenon, they experienced many breakthroughs and their first breakthrough started in 1933 where Henry Leon Lhuillier set sail from the Philippines which is his home country. After that, he created their very first branch, Agencia Cebuana,in 1953 which is the roots of all achievements that the company have. In 1969, his son, Philippe Jones Lhuillier, opened his own branch in Libertad Street, Pasay. It was just in the year 1987

that the Agencia Cebuana adopted the name Cebuana Lhuillier as their trade name and, in 1990, Cebuana Lhuillier expanded greatly nationwide. In 1994, in was recorded that the company already have branches exceeding to 200. Through the continuous expansion of the company, they established Cebuana Lhuillier Services Corporation, their money remittance and auxiliary financial services arm, in 1996. Soon after that, the eldest son of Jean Henri accepted the duties of Philippe Jones, which is his father, and he became the Executive Vice President and General Manager of the Company. Furthermore, it was also in that year the the Cebuana Lhuillier Rural bank was established, the rural bank is their banking arm. For the insurance arm, it was created in the year 1999 and named as Cebuana Lhuillier Solutions. By the continuing expansion of pawnshops, they got the record in the Guinness World Records as having the largest chain of pawnshops all over the world by having 700 branches in the year 2000.A year after that,Cebuana Lhuillier received a Presidential award from the Chamber of Pawnbrokers. It was given to Ambassador Phillipe J. Lhuillier for his unyielding service to the industry.In 2008, the company had its brand ambassadress named Sarah Geronimo. In the year 2009, Cebuana Lhuillier continued to improve their services wherein they incorporated latest technologies for faster, smoother and better services. By doing so, they became the first in different aspects. They were the first in pawning business to use the computer systems and applications to diversify and innovate their services. The company also made available in all their braches the e-load service through a system developed internally through partnerships with telecommunications companies. By

having partnerships in such companies, Cebuana became the first to use SMS to improve their services wherein they are able to send expiry notices and, by the next year, they also are able to send remittance receipt notice through SMS. To add, the company also introduced loyalty rewards program which is the 24k Rewards Program and that is also another first in the industry. In the following year, 2010, Cebuana Lhuillier introduced collection services to companies. It resulted to having bills payment service since they have direct partnerships with utility companies, schools, and other partners. Furthermore, the Renew Anywhere service was introduced in all the branches in the company’s pawning business. Continuously in the year 2011, the branches hit the 1,500 mark. The company’s feat continued in the year 2012 for they already have partner companies exceeding 80. Also, they already had 2,500,000 members in their 24k Rewards Program. In a way of celebrating their 25th anniversary, they staged grandest events like nationwide concerts entitled “Pistahang Cebuana” featuring Sarah Geronimo. In the next year, their family became larger for Coco Martin also became part of it. Cebuana Lhuiller continued to grow and expand. It was in 2013 that Cebuana Lhuillier established their first overseas branch which is in Hong Kong.In the year 2014, they had already reached 5 million members.To add in the year 2015, they opened a marketing office in Dubai and their number of branches reached over 1,800. In that same year, they obtained ISO 9001:2008 certification and they added OFW loans to their roster of products.

In 2016, the company had a new member in their family which is Alden Richards. Further, to widen the company’s service from pawning to other non collateralized micro loans, Cebuana launched the new Cebuana Lhuillier Finance Corporation. They also formed Cebuana Lhuillier Marketing Services, Inc. for the company to extend their services to corporate account units, SMEs, and micro entrepreneurs. Year after, they celebrated their 30th year with a 3 part concert in Mall of Asia Arena, The Hoops Dome in Cebu and USEP in Davao. The number of their branches have increases over 2,200. Also, the company became the Philippine’s Premiere Micro Institution and The Country’s Largest Lending Network in the Philippines. In the same year, they implemented a disaster resilience campaign launched via a Forum and capped by giving free insurance to 1M Filipinos during the “Pilipino Protektado Day.” Moreover, they reached more than 1,000,000 partner locations globally and more than 4,000 partner locations locally. Additional to their achievements, the company’s 24K program reached over 9M members. Company Mission-Vision As the years have passed, Cebuana Lhuillier became one of the Philippine’s strongest financial services companies. Cebuana has been undergoing breakthroughs to achieve their vision of becoming the best since they have opened their first Agencia Cebuana in Cebu. For the Cebuana Lhuillier to be kept in track in their goal, the latter

Company Mission “To enable more Filipinos to have access to financial solutions.” Company Vision “To be the best and preferred microfinancial and business-to-business solutions partner with a heart.”

has followed firmly their Mission-Vision which is given below. Through following this Mission and Vision, Cebuana is to achieve their wildly important goal which is to make 1 out of 3 Filipinos a Cebuana Lhuillier client/ friend by 2020. Company Organizational Chart Mary Grace D. Torato HEAD

Agnes Umo

HaideeAlfeche

DaryleIntoy

TECHNICAL SUPERVISOR

TECHNICAL SUPERVISOR

TECHNICAL SUPERVISOR

DecelynSenope MABUHAY- CEBUANA LHUILLIER BRANCH MANAGER

Figure 1. Organizational Chart of CebuanaLhullier-Mabuhay Branch

Company Core Values Having a goal and a concrete Mission-Vision is not enough for a company to be highly successful. Thus, putting it into action and maintaining concrete core values that are to be implemented to every employee including the high department or officials of a company is a necessity. Cebuana Lhuillier has 5 core values. These are respect, integrity, teamwork, excellence and social responsibility. The specific definition and explanation of these core values are the following:

Respect “Is showing esteem for or a sense of worth to our employees, customers, and partners”. Integrity “Is the completeness of an employee as a person clothed with honesty and the capacity to do what is right at all time”. Teamwork “Is the successful collaboration of people coming together to achieve a common goal”. Excellence “Is the execution of work beyond expectations and targets”. Social Responsibility “Is the company’s initiatives to assess and take responsibility for the company’s effects on the environmental and impact on social welfare. These initiatives promote positive social and environmental change in the communities where we operate”.

Product Services Descriptions Pawning Cebuana Lhuillier leads the pawning industry by offering safety and the highest appraisal rate in the industry in its more than 2,200 branches nationwide. Accepting an array of items, from jewelry to gadgets, as collaterals, the company’s core business has evolved with the needs of its clients. Remittance

Cebuana Lhuillier’s Pera Padala service is an easy, quick, and safe way to send and receive money. With more than 2,200 branches nationwide and accredited international partners, this money transfer service is made available to clients within and outside the Philippines. All transactions are real time, which enables clients to claim the money as soon as the sender completes the sending process in the branch.

Microinsurance With affordable insurance products to help Filipinos avail of financial services and privileges that higher-income earners have easy access to, the company offers innovative microinsurance products and services that promise to minimize impact of distress and misfortune on one’s financial position. The following are: 

More than 20 unique and specially designed insurance products

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Affordable premiums (for as low as Php10!)

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24-hour claims processing*

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Simple contracts with minimum restrictions

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Simple claims documentation and requirements

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More than 2,000 branches nationwide

Micro Loans

Cebuana Lhuillier creates value to customers through a simple application process, easy terms, and less requirements, cutting long lines and long waiting time. The company networks more than 2,200 branches nationwide and online presence give customers unlimited access and utter convenience in applying for a loan. Cebuana’s five-point application to disbursement process ensures services are delivered on time. Institutional Services Cebuana Lhuillier is open to partnerships to help other businesses grow and to serve more individuals. The company allowsthe client to assist in

achieving the client’s business goals while enjoying the following benefits. These are the following things that Cebuana can offer: 

Access to more than 2,000 outlets, one of the biggest financial networks in the Philippines

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Marketing support from Cebuana Lhuillier

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Cash

management

through

Cebuana

Lhuillier

collection

partners

integrated through the network 24k Rewards Program The 24k Rewards Program instantly grants clients with exclusive privileges, discounts, freebies, and special service offerings for every transaction they make at any branch nationwide. Logo and its Meaning

Figure 2. Logo of CebuanaLhuillier

Shown above is Cebuana Lhuillier’s logo since 2013- present. The logo’s meaning is from the history of the company where and who it started. The company’s first branch was in Cebu where the people there are called either Cebuano, for men, and Cebuana, for females. That is the reason why in their logo, they included ‘Cebuana’ through the years. Since Jean Henri Lhuillier is the owner of the company, he then applied his surname and added it to where the branch was first located. Thus, Cebuana

Lhuillier was created because of its first branch location and the also the acknowledgement of the owner by having its surname which is also connected to its parent company, P.J. Lhuillier, Incorporation. Company Partner Cebuana Lhuillier is a company which has achieved different and excellent breakthroughs. This may not be possible if the company is alone. Thus, Cebuana Lhuillier has multiple partners for them to have impressive and differentiated services. The company’s product and services are the following: Bills Payment Partners Globe/Globelines/GQuest PLDT Smart/SmartBro Smart Marino Sun Cellular Wi-Tribe Cignal Converge ICT Solutions Inc. G-Sat (Globe Satellite) Angeles City Cable Television Network (ACCTN) Central Luzon Cable Television Network (CLCTN) Loan Payments 123 Lending Corporation Aeon Credit Service Asialink Finance Corporation Finaswide Credit Corp. Global Dominion Financing, Inc. Home Credit Makati Finance Mentors Philippines Metrobank Credit Card Monielend Corporation Sumisho Motor Finance Corp. South Asialink Credit Corp. Unionbank Loans

Airlines Air Asia Zest Skyjet Airlines Cebu Pacific Air Philippine Airlines Tiger Airways

Utilities Benguet Electric Cooperative Inc. (BENECO) BP Waterworks, Inc. E-Prime Goodhands Water Specialists, Inc. Happywell Mgt. and Collection Sevices, Inc. Meralco NEECO II Area 1 (Nueva Ecija II Electric Cooperative, Inc. Area 1) NEECO 2 Area 2 (Nueva Ecija 2 Electric Cooperative) OEDC (Olongapo Electricity Distribution Company) Subic Enerzone Corporation Subic Water Batangas II Electric Cooperative (BATELEC 2) BalambanEnerzone Corporation (BEZ) BOHECO 2 (Bohol II Electric Cooperative) Consolacion Water Systems Inc. Helpmate, Inc. MactanEnerzone Visayan Electric Company (VECO) Iloilo I Electric Cooperative (ILECO 1) Cotabato Light & Power Company Davao Light & Power Company South Cotabato Electric Cooperative 1 (SOCOTECO 1)

SCHOOLS Lorma Colleges, Inc Asian College Ateneo De Davao University Davao Doctors College Inc. University of Mindanao

Foundations AlagangKapatid TV5 Caritas Manila Children's Hour GMA Kapuso Foundation Philippine Red Cross World Vision CebuanaLhuillier Foundation, Inc. Internet Group Buying Sites/ Online Scource DragonPay Corporation EZ Shop Kimstore Marikina Shoe Exchange Natasha OLX (formerly Sulit.com) Cignal Globe/Globelines/GQuest PLDT Red Mobile Smart Smart Broadband Sun Touch Mobile Level Up! Wi-tribe Marino Textmate/Phonepal GSAT – Global Satellite

Others Bellavita Land Le Soleil de Boracay Level Up Phiten SuySing MSS Cycle (Motorstar – VisMin)

Company Target Clientele The company, Cebuana Lhuillier, sees equally to all its clients. Thus, all people who are in need of any of their service, it may be poor or not, they render their services to their fullest potential. All the people who are in need to remit, pawn, pay bills and the

like which are qualified to Cebuana’s offered services are all Cebuana’s client. However, the majority of Cebuana’s clients are those who want to remit to their families especially to their hometown and also the ones who receives their money that were sent by their loved ones locally or worldwide. Location of Company The location of the company that the trainee was assigned is at the intersection of Mabuhay Road and Nunez Street, General Santos City, SOCKSARGEN. This is located at the back of a gas station and this branch just recently opened last 2016. To add, the branch is in between a laundry shop and a catering service. This branch can be reached through a white multicab or a public tricycle if the client does not own a private vehicle.

PART III

MEMORANDUM OF AGREEMENT

PART IV

ACTIVITY REPORT

PART V Reflection Problems Encountered Experiencing trials and challenges when accomplishing a goal that is added with some external factors are surely inevitable. However, through all those trials and challenges, there are two major problems that the trainee encountered. These are managing the trainee’s time between school activities and the immersion tasks and the trainee’s confusion before and after the work immersion. Managing both things at a time is truly tiresome as well as challenging. One’s will power is challenged to be maintained enable for a trainee or a student to maintain excellent records. It is as said in Matthew 6:24, "No one can serve two masters. Either you will hate the one and love the other, or you will be devoted to the one and despise the other.”This is the trainee’s mindset when experiencing the immersion at the start because the trainee had thought, “What if I can’t handle all these responsibilities? Am I going to prioritize one thing and going despise the other one? If that is the case, then I may not graduate.” On contrary, this mindset has changed. This is because even if the trainee struggles in balancing both elements, the trainee had learned to adjust and discipline herself by balancing and efficiently managing both. The school’s schedule is also one of the elements that the trainee is able to manage her time wisely since after the immersion, the trainee can do her tasks, it may be in the academe or in the immersion portfolio, half a day. Confusion to what should be done and what should be put in an immersion portfolio is also one of the things that the trainee had encountered. Since the trainee is

one of the first batches who are under the K-12 program, there are clearly loopholes when it comes to the new programs that are added. For example, there are parts in the immersion portfolio that students, even their adviser, do not know if the students are the ones to provide the information in that part or not. As a result, there are some delays when making the portfolio. However, this is still forgivable since this is quite normal for if there are changes, there are really delays as well as trials and errors for a program or an agenda to be perfect. Suggestions and Recommendations With all due respect, the trainee humbly suggests two things for the improvement of this work immersion. First, the students and the immersion adviser should be properly oriented and informed to the every detail concerning the work immersion tasks especially the contents of the work immersion portfolio. This is for a reason that there are confusions that are being formed which can cause delays in some aspects just because the students and the adviser do not know what to do with a specific part or task. Second, the trainee would like to suggest that if possible, the work immersion should start as soon as the 2ndsemester starts and there should already be definite assigned companies to students. This is because there are some of the students that started late in the work immersion. That resulted them to be in a difficult position since there is a portfolio to be done and they have lesser time to make it that would result them to cram. These are the two things that the trainee suggests. This is only the trainee’s opinion for the improvement of the work immersion. Also, this is for the good of next batches so that they may not experience the same problems again and again.

APPENDICES Summary of Work Immersion Duty

The trainee’s work immersion duty comprises some of the tasks that involves in the operations of the company. The trainee is tasked in greeting the clients as well as assisting the clients in their form like the Remittance Form and the Customer Information Sheet. Also, if there are events that the Cebuana Lhuillier offers, the trainee is also tasked to cooperate. For example is giving Scratch It coupons to the clients that are qualified in the promo or giving freebies to clients if the supervisor says so is the task of the trainee. Furthermore, if there are some questions or queries that a client wants to know and the trainee knows very well the said query, the trainee is tasked to accompany or respond to such questions.

Daily Time Record

Gallery of Picture with Captions

Photo 1.1. The trainee assists an elderly for the Remittance form

Photo 1.1. The trainee assists an elderly for the Remittance form

Photo 2.1. The trainee assists an elderly for the Customer Information Sheet

Photo 3.1. Cebuana’sScratch it promo in the month of December

Photo 3.2. The trainee assist and explains guidelines to the customer for its Scratch it promo

Photo 4.1. The trainee and its branch supervisor

Application Letter

DARRINE DJOSHUA C. ASTURIAS Block 2 Lot 16 Agan Homes Phase 3, Mabuhay Road Barangay San Isidro, General Santos City Mobile Number: +639425868028 Email Address: [email protected]

Career Objective : To be able to work in a company where I can utilize and hone my skills in the area of my specialization—accountancy. PERSONAL INFORMATION Date of Birth: December 05, 1999 Place of Birth: General Santos City Nationality: Filipino Age: 17 years old Sex: Female Religion: Roman Catholic Language/s spoken: Bisaya, Tagalog, & English

Ethnicity: Cebuano-Tagalog Civil Status: Single Height: 5 ft Weight: 52 kg

Skills: Microsoft Excel Literate Computer Literate Good both in oral and written communication skills EDUCATIONAL ATTAINMENT Senior High School Notre Dame of Dadiangas University-IBED Marist Avenue, General Santos City 2017-present Junior High School Alabel National Science High School Maribulan, Alabel, Sarangani Province Year Graduated: 2016 Elementary General Santos City Special Education Integrated School Quezon Avenue, Dadiangas West, General Santos City Year Graduated: 2012

AWARDS/ CERTIFICATES/ SCHOLARSHIP High Honors (2016-2017) SEMINARS ATTENDED Leadership Development Program Maribulan, Alabel, Sarangani Province, 2015 Red Cross Youth Leadership Development Program Marist Avenue, General Santos City,2017

WORK EXPERIENCE Part-time Encoder

Part-time Encoder (Outsource)

Purok Magsaysay, Barangay Labangal, General Santos City, 9500 South Cotabato October-December 2017 Purok Magsaysay, Barangay Labangal, General Santos City, 9500 South Cotabato October-December 2017

CHARACTER REFERENCES Mr. Henry Reteracion

Notre Dame of Dadiangas University Marist Avenue, General Santos City

Mrs. Phoebe Mae G. Soler

South Cotabato Electric Cooperative (SOCOTECO II) Poblacion, Malungon, Sarangani Province

I hereby certify that all information stated above is true and correct to the best of my personal knowledge, belief, and actual experience.