Ibm Software Group

IBM Software Group ®

Lotus 201

The IBM Lotus Collaboration Strategy Empowering People

© 2007 IBM Corporation

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Business pressures accelerate

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 How do we respond to changes in the business environment?

The agile business is connected, responsive and embraces change

 How do we leverage changes in the workplace and how people work?

Effective organizations pursue flexibility in the way people work… anytime, anywhere

 How do we incorporate technology changes into our business?

The responsive enterprise leverages new technologies to get access to opportunities

 How do we promote innovation?

Innovators treat innovation as key to competitive advantage

© 2007 IBM Corporation

IBM Software Group

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Innovation PoV – IBM’s CEO Survey 750 CEOs cited collaborative innovation as the most important competitive advantage they must cultivate Old Belief Innovation means developing new products and services

New Reality Innovation means developing better ideas and offerings faster

Innovation is too critical and proprietary to involve outsiders

External collaboration is indispensable

Collaboration can be driven from the top

Collaboration happens at all levels of the organization

“We will fight our battles not on the low road to commoditization, but on the high road of innovation.” — Howard Stringer, Chairman & CEO, Sony “Constant reinvention and collaboration is the central necessity at GE…. We’re all just a moment away from commodity hell.” — Jeffrey Immelt, Chairman and CEO, GE

“Innovation is an omnipresent driver for growth.”. — Erkki Liikanen, EU Commissioner for Enterprise

Quotes derived from published sources

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© 2007 IBM Corporation

IBM Software Group

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Converging Markets

portals

productivity tools

e-mail

workflow

e-meetings

collaboration communications

workspaces

documents

web content Composite applications 4

© 2007 IBM Corporation

IBM Software Group

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There are several trends that are changing this situation for the better. • First, markets and technologies are converging • Second, you are increasingly demanding the services of collaboration, communication and workflow within the context of business solutions, not independent of business process. • Third, this is giving rise to aggregate or composite applications.

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© 2007 IBM Corporation

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Traditional Computing Models Challenged  Pre-Internet Model Fading – Vista… Last of the “big” operating system releases – Office 2007… Cost/value equation creating uncertainty

 Proprietary Formats, Interfaces Under Fire – .Doc vs. Open Document Format, OpenXML – OLE/COM replaced by XML, Web Services, RSS/ATOM, Mashups, etc.

 Explosion of New Devices, Access Methods – More intelligent mobile devices than PCs shipping – Multi-channel access, multi-modal communication 6

© 2007 IBM Corporation

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Consumer-focused “Web 2.0” leading transformation

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© 2007 IBM Corporation

IBM Software Group

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The three software patterns driving Web 2.0

Service, not software • User-driven adoption • Value on demand • Low cost of entry • Public infrastructure

Software as a SERVICE

COMMUNITY mechanisms

Web 2.0

SIMPLE user interface and data services

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Users add value • Recommendations • Social networking features • Tagging • User comments • Community rights management

Easy to use, easy to remix • • • •

Responsive UIs (AJAX) Feeds (Atom, RSS) Simple extensions Mashups (REST APIs) © 2007 IBM Corporation

IBM Software Group

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Flattening the enterprise with Web2.0 on premises

Service, not software • User-driven adoption • Value on demand • Controlled deployment on private infrastructure

ON PREMISES services

COMMUNITY mechanisms

Web 2.0 ON PREMISES

SIMPLE user interface and data services

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Users add value • Recommendations • Social networking features • Tagging • User comments • Community rights management

Easy to use, easy to remix • • • •

Responsive UIs (AJAX) Feeds (Atom, RSS) Simple extensions Mashups (REST APIs) © 2007 IBM Corporation

IBM Software Group

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There are really three main software patterns driving Web 2.0. The first is software as a service. It enables end users to adopt capabilities directly, and gain immediate benefits from it. A lot of Web 2.0 offerings have a very low cost of entry – another distinguishing characteristic. And of course they use the public infrastructure, so anyone in the world can walk up and use it with a web browser. Another key pattern is the use of community mechanisms. Most Web 2.0 businesses use one or another kind of mechanism to enable users to play a part in the service, adding value as they use it. For example, eBay uses ratings to measure the reputations of vendors, which leads to more trustworthy transactions. Others include all kinds of social networking features that help people find each other, and tagging, which helps people filter information for relevance. There are diverse kinds of community mechanisms – only a few are listed here. The third pattern is the simplicity of the user experience and the various interfaces by which developers can access data and capabilities.

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© 2007 IBM Corporation

IBM Software Group

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Of course, many of IBM’s customers will prefer to use on-premise deployments for much of their IT environment. It turns out that two of the three patterns apply equally well to on-premise software. - While retaining full control over a private infrastructure, enterprises can still take full advantage of community mechanisms and simple interfaces. - Community mechanisms promise to help people within a large organization and across geographic boundaries just as they help to connect people on the public infrastructure. - And simple interfaces promise to increase adoption and help spur situational applications within the enterprise, too. So it makes good sense for IBM to develop Web 2.0 offerings that are delivered both as on-premise licensed software, and as online services.

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© 2007 IBM Corporation

IBM Software Group

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The IBM Lotus Mission Empowering people to be more effective, responsive and innovative in the context of the work they do every day

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© 2007 IBM Corporation

IBM Software Group

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IBM Lotus collaboration software Empowering people to be more effective, responsive and innovative in the context of the work they do every day

 Offering the richest continuum of Creating value for business communication and collaboration tools for business  Connecting an organization’s people with its business processes and information  Delivering collaboration in context of the work that’s really being done  Innovating with emerging community and social computing tools  Supporting anytime, anywhere access  Embracing real-world environments with openness, inclusiveness and extensibility 13

© 2007 IBM Corporation

IBM Software Group

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25 years of leadership in collaboration Lotus Development Corporation Founded April 1982, Cambridge MA USA

 Lotus collaboration software thriving; Grew double-digits for nine consecutive quarters – 30% Y2Y growth in Q4 2006

 42% market share worldwide (2005, Gartner Dataquest)  Notes and Domino franchise strong, growing – More than 130 million licenses sold – More than 46,000 active customers worldwide (up 15% in 2006) – More than 900 competitive wins for Notes and Domino in 2006 – More than 90% of customers upgraded to Release 6.x, and millions on ND7 already

 Sametime 7.5 added >1 million new users in Q4 2006 after GA 14

© 2007 IBM Corporation

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IBM Software Group

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Gartner Group on IBM Market Share  130M+ Notes licenses  46K+ Notes customers  10%+ YTY growth  16M+ Sametime licenses

 Portal: number one share  Content management: number one share and growing  Web conferencing: corporate market leader  Instant messaging: corporate market leader  Simple content based workflow: legendary best (The Clash of the Collaboration Titans: IBM and Microsoft - Oct 2006)

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© 2007 IBM Corporation

IBM Software Group

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Lotusphere 2007 Analyst Quotes  There's a lot of energy in the Lotus community, both from IBM employees and Lotus customers, around these new versions and new products, and the renewed focus on the Notes brand. Connections and Quickr seem to be aimed directly at reinvigorating Lotus' struggle for the collaboration marketplace with Microsoft - to good effect, according to Burton Group analyst Peter O'Kelly, who told the Reuters news service, "I think IBM is playing offense here.“  Laura DiDio , an analyst at Yankee Group in Boston, said Lotus's continued success was no surprise. "It's [Notes/Domino] a good product," DiDio said. "They are keeping up with the advances in technology; they have the IBM service and support behind them. They have the IBM sales force behind them. They have the IBM marketing behind them. . . . If you're a customer and you don't have to change, why would you?“  "IBM's is the first and only suite that brings together all these capabilities in a single package," says analyst Mark Levitt of IDC. In addition, Lotus Connections offers security, access control, and review features that are important to corporations.

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© 2007 IBM Corporation

IBM Software Group

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Messaging and collaborative applications Lotus Notes / Domino Client benefits:  Secure access to e-mail, calendar and collaborative applications  Remain productive even when disconnected  Seamless integration with collaborative applications and business document authoring tools

Server benefits:  Flexibility and choice in hardware platform, operating system, directory and client access  Supports Web services and open standards  High availability with advanced clustering and transaction logging

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© 2007 IBM Corporation

IBM Software Group

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Lotus Documents, spreadsheets, presentations Lotus Notes: IBM Productivity Tools  Leverage full-function word processing, presentation and spreadsheet capabilities  Open attachments in context within the IBM Lotus Notes 8 client  Support Microsoft Office, Lotus SmartSuite and open-standard ODF file formats  Export content directly to Adobe Acrobat  Centrally provision, manage and update

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© 2007 IBM Corporation

IBM Software Group

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Lotus Notes/Domino Roadmap Lotus Notes “Next”

• Social Software Innovation • Continued UI refinement

Lotus Notes 8.0.1 Lotus Notes 8.0

• Enhanced mail, calendar, contacts • Continuity for Notes users • Activity centric computing • Contextual collaboration • Composite Applications • Windows, Vista and Linux

Lotus Notes 7.0.2

• Lotus Notes on a Stick • RSS feed reader • iCal import and export • Blog Template • Notes Access for SAP Solutions Feature • Macintosh support • Linux Support (7.0.1)

1Q07

Q3 2006 19

Lotus Notes and Domino 8.0 Public Beta

2008/2009

Lotus Domino “Next” • E-mail management

2007/2008

• Reduce costs through openness and choice

Lotus Domino 8.0.1

2Q07

Lotus Domino 8.0 • Mail recall • Extended policy management • Extended Web services • Composite applications

Note: Information is subject to change

© 2007 IBM Corporation

IBM Software Group

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© 2007 IBM Corporation

IBM Software Group

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With almost two decades in market, Domino and Notes have proven their strengths in enterprise scaling and security. At the same time, Domino has embraced and integrated all of the major programming methods and standards that have been introduced. With rich support for Java, .net, Web services and other Internet technologies, Domino is a first-class participant in the IBM middleware family. Next up: improvements to the Notes client that introduce matched capabilities at the desktop. 21

© 2007 IBM Corporation

IBM Software Group

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Lotus and IBM desktop products are being updated to exploit the latest user experience technology. Major products such as Notes 8 and Sametime are built atop the Eclipse rich client platform (RCP) – or specifically the version of Eclipse RCP that IBM has extended with enterprise-grade management, security and programmability features and markets as IBM Lotus Expeditor. The next-generation common platform is a server managed client with integrated real-time communications. 22

© 2007 IBM Corporation

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Unified Communications & Collaboration Platform Lotus Sametime  Virtually bringing together geographically dispersed individuals and teams  Enable faster, more informed decision making with Web conferences  Flexible communications with VoIP and video  Reduce travel time and costs  Seamlessly embed presence awareness and instant messaging into other applications, including Web pages and Microsoft Windows applications 23

© 2007 IBM Corporation

IBM Software Group

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Unified communications & collaboration platform

Lotus Sametime 7.5.1

Lotus Sametime 7.5

•UCC platform •150+ new features •Plug-in IM Client framework •Expanded telephony, audio, video integration •Mobile clients (Blackberry, Windows, Nokia) •Sametime Gateway • Presence and text chat federation between enterprises • Public IM Federation (AOL, Yahoo, Google)

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•Microsoft Outlook & Office integration •Mac Connect Client •Linux server •Single Sign On •Additional Policies •Control and Plug-in Management •SDK updates for video •Point-to-Point video

2H07

Lotus Sametime Next 1Q07

Note: Information is subject to change

• Enhance Web Conferencing • Improve entry into meetings with better user experience • Address performance and quality of application sharing • Improve ppt file conversion and presentation • Offer synchronized record and playback in standard formats (e.g. MPEG4) •FIPS 140 compliance •More granular policies •Calendar presence integration (stretch) © 2007 IBM Corporation

IBM Software Group

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Respond immediately - React faster - Reduce expenses •Helps improve productivity by virtually bringing together geographically dispersed individuals and teams •Can extend security-rich, real-time collaboration to your extended value chain •Helps enable faster, more informed decision-making by bringing experts together – spontaneously or in a structured fashion •Can reduce total cost of ownership (TCO) by providing a set of real-time capabilities in a single product offering – and by providing flexible integration with existing infrastructures and Web applications •Provides the ability to inject presence awareness and instant messaging into other applications, including Web pages and Microsoft Windows applications Can reduce need for travel to business meetings, helping deliver a fast measurable return on investment (ROI)

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© 2007 IBM Corporation

IBM Software Group

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© 2007 IBM Corporation

IBM Software Group

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Roles-based portal WebSphere Portal  Improved operational efficiency by enabling self-management  Increased organizational productivity with improved user experience  Accelerated deployment of content, applications and processes  Reduced costs of IT administration and management  A rich front end to SOA, the flexible services-oriented architecture and a key IBM strategy

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© 2007 IBM Corporation

IBM Software Group

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© 2007 IBM Corporation

IBM Software Group

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WebSphere Portal Roadmap World’s Leading SOA Enterprise Composite Application aka“Mashup” Platform… WebSphere Portal Express V6.x Lotus Workforce Management (HR Portal Solution)

WebSphere Portal Express V6.0 • Code Named Newport, integrates WSE & Portal • Based on and leverages Improved Portal 6 Core • “Out-of-the-Box” B2C and B2E Sites • Direct Install to DB2-Express • Add support for Lotus Component Designer

• Based on and leverages Improved Portal 6 Core • Integration to SAP V4 and MySAP available • Integration to WebSphere Process Server for SOA • Provides Manager and Employee SelfService • Hosted version available via BTO

WebSphere Portal V6.0 • • • • • • •

Composite Application and Templating Support Improved User Interface Support Enhanced Web Content Management In-line Content Authoring WebSphere Process Server and SOA Integration 30% Performance Increase WebSphere Portlet Factory Rapid Application Tool

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WebSphere Portal 6.0.1

• Web 2.0 Feature Pack • Quickr and Notes 8 Support • Lotus Expeditor Support • Domino Integration Wizard • IBM s • Federation (aka Über Portal) • AJAX Theme Tooling enhancements and templates • Performance Improvements

Note: Information is subject to change

• Enhanced Usability (Wizards and Theme Editors) • Additional Teamspace, Repository and Document Management capabilities with integrated Quickr

3Q07

WebSphere Portal V6.0.2

• Web 2.0 (AJAX, Dojo, Client-side aggregation) • Site Management Enhancements •WSRR Support for SOA •WSRP Producer for WAS 6.1 •Enhanced Standards support

Web Content Management V6.0.2 • Deployment of Content in Quickr Repositories • Exploitation of Filenet and DB2 CM Repositories • Multi-cultural Site Content Support • Improved APIs for Business Partners and custom applications • Improved Performance © 2007 IBM Corporation

IBM Software Group

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© 2007 IBM Corporation

IBM Software Group

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•Enhanced Workplace Web Content Management, with support for in-place editing of content. Simply click on content in a portal page you have the rights to update and an editor is launched, without requiring the user to access said content through the Web Content Management tab/facility (see later slide for more Workplace Web Content Management benefits and capabilities). 31

© 2007 IBM Corporation

IBM Software Group

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Intelligent, easy-to-use, dynamic e-forms Workplace Forms  Eliminate costly paper  Reduce forms processing time  Reduce human data entry errors  Simplify complex form approval processes  Reduce effort needed to meet regulations or compliances  Exchange form data in a structured, standardized format  Digitally sign content

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© 2007 IBM Corporation

IBM Software Group

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Workplace Forms Roadmap Open standards-based business process automation

Expanded Integration and Reach

Workplace Forms 2.7

Workplace Forms 2.6 •Workplace Forms Designer (Eclipse based) • Localization to Group 1 & 2 • W3C XForms 1.0 Support • WebSphere Portal integration • WSE integration • AIX 5.1-5.3

Q2 2006

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• Expanded integration • WebSphere TX capability • Data integration with over 40 targets including Siebel, DB2, MQ,Informix, Oracle, PeopleSoft. • Workplace Forms Designer update • Performance tuning • Increased platform support

1Q07

More

Web and Enterprise Superiority

2H07

Workplace Forms “next” • Expanded integration • Updated standards support • Increased platform support

Workplace Forms 3.0

•Expanded integration (e.g. BPM) • Zero footprint Forms Server Flexible Integration parity (e.g. Digital Signature, and Reach Ajax) • Workplace Forms Designer Ease of Use improvement • Increased platform support • Mac Viewer • BiDi support (Arabic & Hebrew) Note: Information is subject to change

© 2007 IBM Corporation

IBM Software Group

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© 2007 IBM Corporation

IBM Software Group

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© 2007 IBM Corporation

IBM Software Group

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Fastest way to share business content with your teams Lotus Quickr  Rich collaborative content and team services integrated with entire IBM portfolio  Out-of-the-box templates (e.g. Innovation place) leveraging composite application support  The most complete set of connectors to desktop applications, extended via an open connector architecture for developers  Integration with Domino and JCR content stores, plans for FileNet P8 support, providing scalable end-toend content mgt options

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Shared Content Library

Team Workspaces

Quickr Repositories

Wikis Team Blogs

Workflow & project mgt

Anywhere Anytime

Domino

IBM JCR

Business templates

FileNet *

IBM CM * Other © 2007 IBM Corporation

* - Requires separate purchase & supported after Lotus Quickr release 8.0

IBM Software Group

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Application Development Roadmap Composite Applications are cornerstone of our tools strategy

Notes 8

• Brings composite apps to the Notes audience • Contains visual tool to easily assemble offline, client components

Portal 6.0 Available Now • Delivers composite applications and templates • End user can easily assemble new applications out of reusable components

Portlet Factory 6.0 • Tool to drive Portal developer productivity • Supports composite apps • Portal 6.0 features, built-in AJAX, Web services, z/OS

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Mid ‘07

Portal Express • Includes composite application support

Portlet Factory 6.0.1

Lotus Component Designer 6.0

Portlet Factory 6.1 • Expeditor support; additional Web 2.0, Ajax features; additional backends

Component Designer 6.0.1 April 07

1Q07

End ‘07

•SOA enhancements; Oracle EBS, JCR, WPS, Domino integration; install / deploy improvements

• Tool to enable Express and Domino developers • Also bundled with Portal Express • Familiar, visual UI, targeted at script (Domino and VB) developers • Supports Portal 6.0 composite apps, “situational applications”, Ajax controls,

• Build offline components for Notes 8, Expeditor; increased SOA support • Preview integration with Domino Designer

Domino Designer 8 Tool for classic Domino development • Support Notes components within Hannover, property broker actions • Additional support for defining component interfaces

© 2007 IBM Corporation

IBM Software Group

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© 2007 IBM Corporation

IBM Software Group

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Social Software For Business Five new collaborative components that help business by… – Tapping into the latent expertise within an organization or community – Collaborating more effectively at larger scales, both internally and externally Lotus Connections

Personal profiles

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Communities

Blogs

Bookmarks

Activities

© 2007 IBM Corporation

IBM Software Group

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Integrated capabilities from many points of view Access to information and expertise in multiple contexts E-mail / calendar

Instant messaging

Office productivity

Communities

Blogs

Content Sharing Quickr

Business information

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Feeds

Bookmarks

Activities

Personal profiles

© 2007 IBM Corporation

IBM Software Group

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© 2007 IBM Corporation

IBM Software Group

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Lotus Connections The principles of social networking have brought major changes to the consumer Web. Through customer interactions and pure research, IBM Lotus has developed a range of capabilities that are similar to those in popular consumer social networking applications, but have made them business-grade. Product development is specifically focused on identifying capabilities that translate to a business setting, and creating hardened versions that scale appropriately and comply with all relevant security and auditability requirements.

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© 2007 IBM Corporation

IBM Software Group

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The components of Lotus Connections integrate with all popular E-mail, calendar and applications including Notes and Office/Outlook. They are designed to work seamlessly in the context of the application, and features full offline support for uninterrupted productivity. Integrated access to Information and expertise in multiple contexts: Notes Sametime Portal Expeditor Quickplace next Lotus Connections

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© 2007 IBM Corporation

IBM Software Group

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Five new collaborative components that help business by… Personal profiles Analogous to FaceBook, with enterprise capabilities Includes corporate directory data and user-provided photo, content Links to the person’s communities, blog, bookmarks, and activities Communities User-defined community listings Members get tools to help them stay in touch Communities help to identify the experts on a topic Blogs Blogs for use in an enterprise or community Enables self-publishing, and enriches personal profile Builds social network through cross-references to other bloggers Analogous to Blogger, etc. Bookmarks Provides individuals with a better way to organize – and share – bookmarks Social network builds through bookmarks in common Subscriptions enable users to learn about valued sources from others Analogous to del.icio.us Activities Activities help small groups collaborate in private on deliverables Focus on simple tools, integrated into existing applications Activities empower users to capture and reuse best practices and create lightweight processes

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© 2007 IBM Corporation

IBM Software Group

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The components of Lotus Connections integrate with all popular E-mail, calendar and applications including Notes and Office/Outlook. They are designed to work seamlessly in the context of the application, and features full offline support for uninterrupted productivity.

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© 2007 IBM Corporation

IBM Software Group

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Integrated collaborative capabilities in Notes Bookmarks

Blogs

E-mail / calendar

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Personal profiles

Instant messaging

Communities

Activities

© 2007 IBM Corporation

IBM Software Group

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Integrated collaborative capabilities in Sametime Blogs

Bookmarks

Instant messaging

Personal profiles

Communities

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E-mail / calendar

Activities

© 2007 IBM Corporation

IBM Software Group

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Integrated collaborative capabilities in Portal Bookmarks

Personal profiles

Communities

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Web-based portals

Blogs

Instant messaging

Activities

© 2007 IBM Corporation

IBM Software Group

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Flexibility of client context

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Mobile

Portal

Integrated collaboration

 Device-side components  Offline applications

 Personalization  Aggregation

 E-mail, calendar and applications  Offline support

Web

Real time

 Ajax  Mashups

 Chat  Web conference  VoIP

© 2007 IBM Corporation

IBM Software Group

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Inclusive architecture, embracing heterogeneity  Leveraging existing technology investments  Quickly integrating new innovations  Delivering flexibility on the front, the back and in the middle

Seamless integration at the client layer

Leverages many collaboration services

Integration with multiple business processes and content sources

Business context and activities

SOA

Collaboration services

SOA

Interaction and access services

Open Standards 50

Managed client services

Open Middleware © 2007 IBM Corporation

IBM Software Group

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SOA: leveraging business processes Integrating people, processes and information within the context of your business

Mashups for business and front-end integration – Communications and collaboration services – Open and flexible access methods to applications from multiple vendors and in-house development Business Services Supports enterprise business process and goals through businesses functional service

Integrated environme nt for design and creation of solution assets

Interaction Services Enables collaboration between people, processes & information

Process Services

Information Services

Orchestrate and automate business processes

Manages diverse data and content in a unified manner

Enterprise Service Bus

Partner Services Connect with trading partners

Business App Services Build on a robust, scaleable, and secure services environment

Access Services

Facilitate interactions with existing information and application assets

Infrastructure Services

Optimizes throughput, availability and utilizati on

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Management Services Manage and secure services, applications & resources

Apps Apps & & Info Info Assets Assets

SOA

Development Services

© 2007 IBM Corporation

IBM Software Group

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Mashups for business  Build and deploy nextgeneration composite applications  Leverage easy-to-use composite application templates  Customize interfaces easily  Get high value for low cost—quickly  Take advantage of client and server frameworks

Domino and WebSphere Portal Composite application framework

External feeds and services Business Partner / supplier information Ad hoc fit for purpose applications Business intelligence Long-lived corporate IT applications

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© 2007 IBM Corporation

IBM Software Group

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Mod ern Co llabor at ion “Mas hup s ”

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© 2007 IBM Corporation

IBM Software Group

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Building business mashups  Business drivers: – Improve decision quality

IBM Workplace Dashboards

– Speed decision execution – Monitor and improve daily operations

 Technical needs: – Compose SOA services – Application focus • • • •

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Fast creation Quick deployment Rapid iteration Highly maintainable

Portlet Factory Tooling Dashboard Framework Component Designer

© 2007 IBM Corporation

IBM Software Group

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IBM Lotus collaboration holds an inclusive view of the IT world. Like all IBM software, Lotus collaboration embraces heterogeneity and the ability to leverage existing technology investments. Playing well within a standards-based SOA environment helps customers quickly integrate new innovations. Lotus collaboration deliver flexibility at the the desktop, middleware, and enterprise data layers – in other words, the front, middle and back of the system.

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© 2007 IBM Corporation

IBM Software Group

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Technical drivers are equally important. Mashups let you compose SOA services that extend to the desktop. The application focus of IBM Lotus client software enables an array of application solutions, whose defining characteristics include fast creation, quick deployment, rapid iteration, and are highly maintainable. 56

© 2007 IBM Corporation

IBM Software Group

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In the server room it's called middleware and IBM has been the leader in this area for many years. Extending that idea to the client is called a ”mashup” and creates major new opportunities for business and front-end integration. Mashups let multiple disparate systems orchestrate in concert for the specific user's needs, at a specific point in time or stage of a process. Placing communications and collaboration services in the same context “turbocharges” these applications with new productivity and utility. Open and flexible access methods enable an application ecosystem populated with multiple vendors and inhouse development teams.

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© 2007 IBM Corporation

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Business drivers of mashups center on better and faster decisions through consolidated, timely, contextual data. With multiple systems communicating, you get instant notification of deviations and develop better management of exceptions. It becomes easier to monitor and improve daily operations.

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© 2007 IBM Corporation

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Business mashups: ready-to-use composite solutions Turn information into decision making

20+ solutions spanning 10 industries…

Lotus ActiveInsight

IBM Workplace for Business Controls and Reporting

IBM Workplace for SAP Software solutions

Lotus Workforce Management

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© 2007 IBM Corporation

IBM Software Group

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Our product enables organizations to address various regulatory initiatives with the ability to manage financial, operational, compliance, and governance controls

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© 2007 IBM Corporation

IBM Software Group

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With many consumer product companies looking to increase both external coordination and external collaboration, they are leveraging integrated technologies Web Based Collaboration Portal or WP for SAP Software that can: • Enable secure internal and external collaborative working • Share multiple types of information • Manage digital content (e.g. artwork, test results, etc) • Coordinate virtual teams (project and risk management, progress) • Provide visibility across the portfolio 61

© 2007 IBM Corporation

IBM Software Group

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IBM Workplace for Business Strategy Execution Business performance can be improved by effectively aligning business units and workgroups to corporate objectives, assigning accountability, monitoring progress and accelerating exception resolution. IBM Workplace for Business Strategy Execution Version 2.6 provides all of these capabilities and more in a flexible, robust platform that leverages a services oriented architecture so you can get the most of your current and future investments.

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© 2007 IBM Corporation

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It provides the combined ability to help speed the creation of standards-based active scorecards and dashboards. It allows business users to understand their Key Performance Indicators (KPIs), assign accountability, monitor progress, and accelerate exception resolution

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© 2007 IBM Corporation

IBM Software Group

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Extensible clients, enabling innovation

 Extensible plug-in architecture

 Advanced client services

 Rich application ecosystem

 Offline support

 Server managed

 Multiplatform support

Rich clients

Lotus Sametime

Run time platform

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Lotus Notes

3rd party applications

Lotus Expeditor

© 2007 IBM Corporation

IBM Software Group

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Extensibility leads to a vital ecosystem Lotus Sametime 7.5 ecosystem

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© 2007 IBM Corporation

IBM Software Group

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IBM Lotus collaboration strategy Rich client Windows/Office Browser

eForms

Portal

RSS/Atom

Mobile

Interaction and client services (online or offline) Domino

Sametime

Mail, calendaring and collaborative applications

Unified communications and collaboration services

Quickr Collaborative document management and team services

Connections Social Software for Business

Portal Composite application and integration services

Composite application framework

Business process

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Information

© 2007 IBM Corporation

IBM Software Group

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At its simplest, the IBM Lotus collaboration strategy is about integrating collaboration throughout the fabric of the end user experience. To achieve this, support for SOA and standards-based computing is essential.

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© 2007 IBM Corporation

IBM Software Group

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Summary

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

Enable collaboration in context





Extend collaboration into new innovative spaces

Provide flexibility of context: integrating tools

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Embrace openness, inclusiveness and extensibility

© 2007 IBM Corporation

IBM Software Group

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Lotusphere 2007 Announcements  Lotus Domino and Notes v8 enters public beta.  WebSphere Portal integrates Workplace functions and WebSphere Portal Express v6 is announced  IBM's Unified Communications strategy for merging data, voice, video, built with Lotus Sametime, is announced, including telecommunication firm partnerships  Lotus Quickr for document sharing and group collaboration with multiple integration points  Lotus Connections, social software designed for business, with the major capabilities of Activities, Blogging, Communities, Dogear, and :Personal Profiles

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© 2007 IBM Corporation

IBM Software Group

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Fujifilm delivers best technical support Delivering the best technical support in the industry using IBM Lotus Notes and Domino

The challenge: Leverage knowledge base built on customer interactions to inform product development and provide superior technical support

The solution: An integrated messaging, workflow and statistical reporting system based on Lotus Notes and Domino 7, with two Domino sales and support applications

“With help from Kelros, Lotus Notes and Domino, we have achieved a solution that matches our business processes, rather than having our software define the way we work.” — Bob Willis, product quality and customer support manager, Fujifilm Electronic Imaging (FFEI)

Software

The benefits:  Enhanced capture of customer suggestions  Better delivery of management information  Higher productivity; handle more calls with the same call center team  Less time managing the system, more time for solving technical support issues 70

Services

 IBM Lotus Notes 7  IBM Lotus Domino 7  IBM Premier Business Partner, Kelros

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Rohm and Haas cuts travel Team members who formerly traveled frequently can now spend more time at home with their families or in the office

The challenge:

“Our organization is much more responsive and efficient because employees, customers, partners and suppliers can easily meet with one another in real time.”

Reduce travel costs while maintaining collaborative relationships and continuing to grow the business

The solution:

— Joan Del Conte, global manager of messaging and collaborative infrastructure, Rohm and Haas

A full suite of tools for online communication and collaboration, including IBM Lotus Notes and Domino, IBM Lotus Sametime, and IBM Lotus QuickPlace software

 IBM Lotus Notes and Domino

The benefits:  Met travel cost-reduction goals  Enhanced collaboration among geographically dispersed teammates and with customers and partners  Facilitated planning and coordination of an enterprise-wide SAP implementation 71

Software

 IBM Lotus Sametime  IBM Lotus QuickPlace

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Prudential Financial delivers rock-solid service Visitors can search for homes on the market, obtain insurance quotes and request an appointment with a licensed professional

The challenge:

“There was ample scope for us to be more proactive in the way we serviced our clients. Plus, growing profit in a mature business such as insurance requires reducing costs.”

Deliver more responsive customer service while lowering operational costs

— David Kennington, vice president of information systems Prudential

The solution: An integrated Web portal merging real-time account access with insurance product information and planning services

The benefits:  Enhanced customer experience through real-time information access  Lowered call center costs, with significant year-on-year reduction in call volumes  Ability to support 300,000 registered users, with 400 new registrations and 8,000 unique visits per day

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Software

IBM WebSphere Portal IBM WebSphere Application Server IBM WebSphere MQ IBM WebSphere Studio IBM WebSphere MQ Integrator IBM DB2 Universal Database for z/OS  IBM Lotus Domino  IBM CICS  IBM Directory Server      

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India sets out to build billion-person Web portal Websphere Portal to provide access to e-government services for a billion people

The Challenge: Give all citizens access to government e-services, remain competitive for outsourced offshore corporate IT operations, and expand multi-million dollar outsourcing tech boom

The Solution:

“This is a change in the way we’re providing services to all our citizens.... It will be much easier for foreign companies to find out what they need to know about doing business here.... This couldn’t work without open standards.” -- N. Vijayaditya, General Director National Informatics Center

Software

IBM WebSphere Portal IBM WebSphere Application Server IBM Workplace Content Manager IBM DB2 Universal Database IBM WebSphere Information Integrator Omnifind IBM Rational Application Developer

Services

SOA based system design and architecture provided by IBM, with implementation by IT staff at the Indian National Informatics Center

National Portal consolidates >5000 government Web sites and provides secure access via any access device to citizens and corporate clients

The Benefit:  Secure access to info and services for both citizens and foreign companies  Easier to do business with  Helps India remain competitive  Flexible infrastructure can readily expand, adapt

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SEC simplifies electronic forms filing IBM Workplace Forms simplifies electronic filing for more than 28,000 companies, saving taxpayers dollars

The challenge: Modernize the SEC’s heavily used but outmoded system for accepting regulatory documents filed over the Web and disseminating information to the public

The solution: Adopt the leading technology needed to speed electronic filing and improve ease of use while reducing internal and customer costs

“Public company financial documents used to be submitted in hard-copy format using couriers, overnight mail and regular postal services. Now the information is disseminated worldwide within minutes of receipt.” — Rick Heroux, program manager, U.S. Securities and Exchange Commission

Software

IBM Workplace Forms

The benefits:  Savings of more than US$234,000 per year for subscribers  US$150,000 monthly taxpayer savings  Simpler and faster filings, processing and dissemination  Adherence to GPEA requirements 74

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Womble Carlyle Sandridge & Rice improves services Enabling enhanced collaboration for better client service

The challenge: Accelerate provision of custom extranets to support collaborative work with clients

“IBM Lotus QuickPlace software not only saves IT team members time, and the firm money in training and intervention activities, it enables attorneys to focus on collaborating with clients and providing excellent service.” — Sean Scott, chief information officer, Womble Carlyle Sandridge & Rice, PLLC

The solution: Industry-leading and security-rich IBM Lotus QuickPlace collaboration software

The benefits:  Enhanced client service  Improved efficiency and productivity  Increased information control

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Software

 IBM Lotus QuickPlace  IBM Lotus Domino

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TransAlta improves operational efficiencies Company profile: – One of Canada’s largest nonregulated electric generation and wholesale marketing companies – 49 facilities in Canada, the United States, Mexico and Australia The challenges: – Provide real-time key performance indicators of plant operations – Monitor/regulate overcapacity generation – Ensure compliance to stringent environmental requirements (emissions) – Surface data from SAP, IBM Domino and databases The results: – Delivered role-based, real-time emissions dashboard across the organization – Now developing human resources dashboard and employee on-boarding portal application http://event.on24.com/eventRegistration/EventLobbyServlet?target=lobby.jsp&eventid=24654 &sessionid=1&key=16E78C04F2E795B4A2503BA70F0C6824&eventuserid=6951129

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The Lotus Collaboration Portfolio  Lotus Notes and Domino (incld: DWA, DAMO, Access for SAP, Designer, Administrator)

 Lotus Sametime (Chat, Web Conferencing, Unified Communications)  Lotus Quickr  Lotus Connections  WebSphere Portal  Workplace Forms  Workplace Solutions  Domino Designer, Lotus Component Designer, Lotus Expediter

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Lotus Notes 8 Recent Collaborations

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Lotus Notes 8 Sidebar

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Lotus Notes 8 Contacts

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IBM Productivity Tools Integrated Into Notes 8

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Lotus Notes 8 Composite Applications  Lotus Notes 8 enabled your to assembled applications that combine data from a variety of sources, and link the various components together.  For example: Mix a Lotus Notes database with an Eclipse component.

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Lotus Sametime

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Lotus Connections - Personal profiles

 Includes corporate directory data from both systems and user input  Find subject matter experts  Discover organization hierarchy (managers, direct reports)  Links to the person’s communities, blogs, bookmarks and activities 84

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Lotus Connections - Communities

 User-defined community listings  Members get tools to help them stay in touch  Communities help to identify the experts on a topic

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Lotus Connections - Blogs

 Blogs for use in an enterprise or community  Enables selfpublishing and enriches personal profile  Builds social network through crossreferences to other bloggers

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Lotus Connections - DogEar (Bookmarks)

 Provides individuals with a better way to organize—and share— bookmarks  Social network builds through bookmarks that individuals have in common  Subscriptions enable users to learn about valued sources from others

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Lotus Connections - Activities

 Activities help small groups collaborate privately on deliverables  Focus on simple tools, integrated into existing applications  Activities empower users to capture and reuse best practices and create lightweight processes

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Lotus Quickr Shared content libraries Quickly set up libraries to organize and share content. Team places Easily create online places for projects or teams. Connectors to popular applications Simple integration helps save time and effort. Users can work where they are without switching out of their applications. 89

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Lotus Quickr Personal Edition A "personal edition" of IBM Lotus Quickr software… that includes the desktop connectors and content library capabilities of Lotus Quickr software… will be provided to currently licensed Notes or Domino Web Access customers at no additional charge. 90

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Lotus Quickr Templates

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Lotus Notes connector Helps reduce e-mail attachments, content duplication, and “version anxiety” Open and save attachments into a library or team workspace Replace e-mail attachments with shared links Integrated into file menus and “right click” “Reminder” prompt encourages participation

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Lotus Component Designer

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WebSphere Portal Express

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IBM Lotus Workforce Management

 Streamline employee and manager HR activities through an intuitive self-service front end  Guide employees and managers through HR activities in accordance with company policy and best practice  Give managers access to tools and applications to support staff more effectively  Increase worker efficiency and enable cost savings by allowing a higher ratio of employees to HR specialists 95

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WebSphere Portal Highlights Market Share Leadership

Partner Leadership

 #1 in Enterprise Portal Software Market Share (Gartner May 2006)

 Over 600 IBM Business Partner solutions in the WebSphere Portal Catalog

 Worldwide leader in the enterprise portal software market four years running, with double digit growth from 2004 to 2005 (IDC July 2006)

 198 new partner solutions in 2005

 Over 4000 Customers

 30 ISVs have OEM’d WebSphere Portal including Lawson and SSA  Computer Reseller News Channel Champions Award

Award Leadership  Recognized leader by Gartner, Meta, Seybold…  Intelligent Enterprise Readers’ Choice Award winner  InfoWorld Readers’ Choice Award winner  eWeek’s Excellence Award winner  XML Journal Readers’ Choice Award winner  JavaPro: Best Java Enterprise Portal 96

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Lotus Sametime Highlights Market Share Leadership

Partner Leadership

 #1 most used Enterprise IM solution in companies (Osterman, March 2005)

 An extended ecosystem of IBM Business Partners across the leaders in telephony, video and mobile

 Over 16 million corporate IM users  Proven deployments to 25 companies with 100,000-350,000+ user deployments

 Sametime Plug-In Catalog  Virtual Partner Showcase

 27 of the Global Fortune 50  8 out of the top 10 worldwide banks  8 out of the top 10 U.S. pharmaceutical firms

Award Leadership  InfoWorld Enterprise IM Product of the Year for 2005

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Mobile and Unified Communications

Mobile workers have greater flexibility to achieve productivity from a handheld device while providing the accessibility and responsiveness often found in the office place with the additional benefit of off-line support Runtime platform

Lotus Expeditor

Mobile VPN

Domino* email/PIM

Mobile Connect Portal

Sametime real-time

Portals/portlets

3rd party Data

(*) complimented by a rich business partner ecosystem (e.g. RIM, Good Technology and Nokia) 99

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Workplace Solutions Catalog

 About 400 Business Partners in the Workplace Solutions Catalog today  About 1000 Business Partner & 200 IBM offerings available today  475 Average number of referrals per Partner  Many Partners have received over 2,000 referrals for their solution  Several Partners with over 4,500 referrals for their solution  In 2005 there were: – Over 85,000 unique visits to the Catalog – Over 42,000 referrals from the catalog to the Partner and – IBM solutions for download or purchase  Over 200,000 Total-to-Date partner referrals from customers

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Lotus Marketing In 2006 Lotus… Ran 500 product-specific print advertisements in 15 countries around the world. The ads featured WebSphere Portal, Lotus Notes/Domino, and Lotus Sametime.

Lotus Notes/Domino

Ran banner ads on 50 top IT websites around the world -- resulting in over 100 million impressions IBM and partners ran 400 Lotus-specific marketing events, reaching over 20,000 customers.

Lotus Sametime 101

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Virtual Universes - Second Life Virtual Universes can provide and immersive 3D experiences that may greatly enhance collaborative experiences such as: Meetings Training/Education Product design Conference Experiences Making Connections

IBM has a significant presence in Second Life, leading the industry into “v-business.” 102

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Pressures and Priorities

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Banking Pressures and Priorities  Customers redefine the rules of the game  Universal banks and ultra-focused niche players thrive  Changing work force composition dictates new approaches  Regulatory burdens intensify  Technology improves to enable breakaway value

Industry Insights 104

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Banking Pressures and Priorities  Grow profitable revenue  Gain competitiveness via continuously improved efficiency  Be a customer-centered bank  Leverage risk/compliance for strategic advantage

Banking Growth Imperatives 105

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How Lotus Can Help Drive Innovation  Grow profitable revenue  Gain competitiveness via continuously improved efficiency  Be a customer-centered bank  Leverage risk/compliance for strategic advantage

Innovation is key to competitiveness 106

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Retail Pressures and Priorities  New/increased competition

 Commoditization pressures

 Global market opportunities

 Global volatility & disruption

 Unification of the value chain Industry Insights 108

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Banking Pressures and Priorities  Customers redefine the rules of the game  Universal banks and ultra-focused niche players thrive  Changing work force composition dictates new approaches  Regulatory burdens intensify  Technology improves to enable breakaway value

Industry Insights 109

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Retail Pressures and Priorities  Revolutionize the Customer Experience

 Maximize Merchandising and Supply Chain Effectiveness

 Create a Unified View of the Business

Retail Growth Imperatives 110

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Banking Pressures and Priorities  Customers redefine the rules of the game  Universal banks and ultra-focused niche players thrive  Changing work force composition dictates new approaches  Regulatory burdens intensify  Technology improves to enable breakaway value

Industry Insights 111

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How Lotus Can Help Drive Innovation  Create/enhance web-based shopping alternatives

 Collaborate with suppliers – unify the retail value chain

 Adjust promotional strategies on the fly to increase sales

Innovation is key to competitiveness 112

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Banking Pressures and Priorities  Customers redefine the rules of the game  Universal banks and ultra-focused niche players thrive  Changing work force composition dictates new approaches  Regulatory burdens intensify  Technology improves to enable breakaway value

Industry Insights 113

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Consumer Products Pressures and Priorities  Create an innovation agenda that goes beyond your products and services

 External and internal collaboration are key to success

 Business and technology integration are key to driving innovation

Consumer Products Growth Imperatives 115

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Consumer Products Pressures and Priorities  Customers redefine the rules of the game  Mega-retailers redefine the rules of the game  New ideas increasingly coming from external sources  Key innovation barriers – culture, lacking of funding  Business and technology integration is key to gaining market leadership

Industry Insights 116

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How Lotus Can Help Drive Innovation  Collaborate with suppliers and retailers– unify your value chain

 Integrate suppliers and retailers to internal sources

 Provide key performance indicators to sales quickly and easily

Innovation is key to competitiveness 117

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Automotive Pressures and Priorities  Globalization – new and emerging markets

 Increasing regulation

 Increasing use of software and new technology in vehicles

 Reducing costs – from manufacturing to warranty Industry Insights 118

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Automotive Pressures and Priorities  Capture global market opportunities

 Create an innovation agenda that goes beyond your products and services

 Business and technology integration are key to driving innovation

Automotive Growth Imperatives 119

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How Lotus Can Help Drive Innovation  Increase collaboration with suppliers and dealers

 Unite technology with your business model and processes

 View key performance indicators quickly and easily

 Reduce time to market - Enable designers, engineers and suppliers to collaborate in the design process Innovation is key to competitiveness 120

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Government Pressures and Priorities  Revenue decline in economic downturn

 Public safety, security and privacy

 Administrative functions slow and labor intensive

 Interoperability among Service, Allies, and Government/Industry Industry Insights 122

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Government Pressures and Priorities  Increase citizen access and participation

 Create a new environment for service delivery

 Adjust to economic downturns

 Protect citizens

Government Growth Imperatives 123

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How Lotus Can Help Drive Innovation  Increase citizen access

 Unite technology with your business model and processes to reduce costs

 Provide capability to share information across artificial boundaries

Innovation is key to competitiveness 124

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Healthcare Pressures and Priorities  Medical performance

 Patient Centricity Expectations

 Hospital Operations

 Regulatory Requirements

Industry Insights 125

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Healthcare Pressures and Priorities  Innovate services and processes with new business models

 Create an innovation agenda that goes beyond your products and services

 Business and technology integration are key to driving innovation

Healthcare Growth Imperatives 126

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How Lotus Can Help Drive Innovation  Provide each clinician customized single sign-on access to patient care information anytime, anywhere

 Innovate business services to offer improved quality of service throughout the healthcare ecosystem

 Create reusable straight-through business processes which optimize linkages with clinicians, partners, health plans and suppliers Innovation is key to competitiveness 127

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Insurance Pressures and Priorities  Non-traditional operators are reaping rewards  Source for innovation will be the application of information technology to the challenges of New Operational Models  Dynamic Products emerge to meet consumer needs, converged products become mainstream  Carriers must exhibit Adaptive Flexibility to survive burgeoning regulations and market complexity Industry Insights 128

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Insurance Pressures and Priorities  Improve product development and deployment  Transform core business processes  Optimize distribution channels  Mitigate impact of compliance

Insurance Growth Imperatives 129

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How Lotus Can Help Drive Innovation  Increase customer satisfaction collaborate with claims departments and repair and reduce repair time

 Unite technology with your business model and processes

 View key performance indicators quickly and easily

Innovation is key to competitiveness 130

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Telecommunications Pressures and Priorities  Accelerating product development time

 Fear that a competitor’s changed business model will alter the industry as a whole

 Lack of collaboration within the industry

 Reduce costs and utilize existing Industry Insights assets 131

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Telecommunications Pressures and Priorities  Accelerating product development time

 Fear that a competitor’s changed business model will alter the industry as a whole

 Lack of collaboration within the industry

 Reduce costs and utilize existing Telecommunications Growth Imperatives assets 132

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How Lotus Can Help Drive Innovation  Help to differentiate your products using new tools to innovate

 Offer alternative methods for customer access

 Unite technology with your business model and processes

Innovation is key to competitiveness 133

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Speaker points

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The Lotus Strategy does not focus on products or features, or offering roadmaps, except as they support specific elements of the strategy. Instead, the focus is on enabling you to talk about the unmatched Lotus portfolio and how you can help customers solve their collaboration needs.

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We’ll discuss how the commitment to open standards enables Lotus to build products that deliver value in context. They integrate with each other, with other systems and infrastructures, and allows developers to extend our capabilities in ways that add business value.

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You will see how the Lotus portfolio comprises many capabilities; email, forms, portal, chat, web conferencing , blogging, bookmarking, etc. There is “linked value” in using more than one of our capabilities, but unlike competitors we create choice and flexibility for customers.

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You will be able to communicate Lotus leadership and innovation in enterprise collaboration. A quarter century of innovation goes on, with a solid continuum of Notes/Domino, Sametime, and Portal, extended in 2007 with Connections and Quickr. © 2007 IBM Corporation