Ibm Lotus Sametime Software--nov2008

IBM Lotus Sametime software Your onramp for Unified Communications and Collaboration

November 2008

© IBM Corporation 2008

Agenda  Lotus Sametime software capabilities  The IBM Lotus Sametime family of products and offerings  Resources to help speed your deployment: IBM services and IBM Business Partner solutions

Lotus Sametime is IBM’s software platform for unified communications and collaboration capabilities IBM DELIVERED

IBM BUSINESS PARTNER DELIVERED

30% more

Surpassed

entitled users

customers in 2007

1

/3

#

100 million Product of the Year – UC Magazine

were Outlook/Exchange shops

1 most used Enterprise IM solution – Osterman Research, August 2007

2008 North American Business Software & Communications Applications Green Excellence of the Year Award – to IBM – Frost & Sullivan, September 2008

“IBM Leads Enterprise Instant Messaging with Robust Functionality and Market Presence” – The Forrester Wave™ Vendor Summary, Q4 2007

Lotus Sametime software is designed to help clients excel

Respond Immediately React Faster Instant Messaging

Reduce Expenses Presence Awareness Web Conferencing

… in a Lotus Sametime client

… in Lotus Notes®

… in Microsoft® Outlook & Office

… in business portals

… in Line of Business applications

IBM Research: Key drivers for use of IM

IM has replaced more time-consuming modes of communication, and provided a “private” mode during meetings

How IM is used most often • • • • • • • • • •

Get answers to quick questions “Page” staff (e.g. in medical facility) Give customer support Track down someone you need to find Cue others during a teleconference Send a quick file Keep distant people in the loop Work across time zones Know if someone is available to help or respond Gather people into a quick team conference (e.g. in case of crisis)

IM benefits are about business acceleration • Convenience and time savings • Enables me to multi-task • Gets me information I need quickly • Helps me manage my time • Keeps the business running across time zones • Gives us real “speed of communication” • Multi-task: e.g. get information to a person who is on a phone conference • Gives customers immediate attention in a customer service setting

Lotus Sametime enterprise instant messaging IBMers send almost 4,000,000 IMs every day

IBM Research: why people want to use web conferencing  “Keeps us all on the same page”  Ensures consistency of information, understanding, common messages

 Reduces errors and confusion  Can share desktop and make edits everyone can see and agree to  Enables virtual and global teams  Saves money, time, and wear & tear on people (costs of travel)  Makes distant experts accessible (e.g., health care diagnostics)  Enables us to see each other in a meeting (i.e., web cams used by many) and get to know others

 Shorter preparation time for projects  Ease & speed of information exchange  Can participate in a meeting from anywhere

Web Conferencing

...only IBM offers the flexibility and choice to run your web conferences “on-premise” or as a service

A Lotus Sametime Web Conference

Lotus Sametime Mobile Clients

Take your team with you, wherever you are going

BlackBerry® smartphone

Symbian

Windows Mobile

Extending instant messaging communications to customers and suppliers via enterprise or supported public IM communities

Google

Sametime Lotus Sametime Gateway XMPP

AOL YAHOO

SIP

Works in many environments

Linux support Apple Macintosh Client support

Extensible platform  Communication & collaboration services  An extensible platform – Integrate with applications & processes – Easily extended by 3rd parties – Plug-in framework – Open standards

Example: Dassault product design plug-in

 An extensive network of IBM Business Partners  Audio/Video/Telephony  ISV’s  Solution providers/SI’s

Example: RADVISION plug-in

…and many more

Lotus Sametime software as a platform -- examples 2007 Best IBM Lotus Sametime Collaboration Extension

Imixs: IX Workflow Plugin Lotus Award winner

Is||coord: IS Phone Lotus Award finalist

RADVISION Lotus Award finalist

Example of Custom Plug-in: Access data from backend financial system in real time

Integrating SAP Business Process & Applications into Lotus Sametime

Filtered organizational hierarchy

Inventory search results

Order status results

Plug-ins in the Lotus Business Solutions Catalog Any 3rd party can post plug-ins for Lotus Sametime in this catalog. IBM validates the partner plug-in and approves it to be posted. Search for the Lotus Sametime plug-ins that you want Many of these plug-ins are no charge. Others are for fee depending on the capability and the IBM Business Partner.

http://catalog.lotus.com/wps/portal/sametime

Agenda  Lotus Sametime software capabilities  The IBM Lotus Sametime family of products  Resources to help speed your deployment: IBM services and IBM Business Partner solutions

Lotus Sametime 8 software builds on Lotus Sametime 7.5 …which was a major upgrade & investment in IBM’s UC2 Presence Awareness

TM

strategy

Integrate with 3rd party audio, telephony & video systems

Instant Messaging with Voice & Video Web Conferencing

Significance of Lotus Sametime 7.5 software: • Product becomes a platform • Unified communications and collaboration: audio, video, web, data • Rich real-time collaboration for IBM Lotus Notes®,  Microsoft®  Outlook users • Federated collaboration with other IM systems • More open choice for customers (Eclipse, Linux®, etc.) • Focus on security-rich capabilities

The IBM Lotus Sametime Family

Sametime Unified Telephony (currently planned for 2H availability)

What the analysts are saying… "A year or two ago the knee jerk reaction was, 'I'm going to partner with Microsoft.' Now vendors are recognizing IBM Lotus has a very mature Unified Communications product with a significant user base." Melanie Turek, principal analyst Frost & Sullivan, quoted in eWEEK “Polycom, IBM Deliver Click-to-Video Conference,” by Paula Musich, August 18, 2007

“…With these new products, IBM is clearly showing why they're a leader in the enterprise IM space." Blog: "Sametime Steps Forward", Peter Brockmann, 22 August 2007

IBM Lotus Sametime Standard 8 software VoIP chat within the enterprise, Video Telephony integration Dynamic Locations File Transfer, Screen capture Web Conferencing Mobile Clients IM Federation Extensible Eclipse client & SDKs

IBM Lotus Sametime Entry 8 software Presence Security-rich IM Rich text, emoticons Business cards Contextual collaboration

Works with Microsoft Office & Microsoft Outlook

IBM Lotus Sametime Advanced 8 software Persistent chat Broadcast Suite Instant share Location services

IBM Lotus Sametime Advanced persistent group chat

IBM Lotus Sametime Advanced persistent group chat

IBM Lotus Sametime Advanced software Broadcast Tools: Finding people and experts

4

3

5

1

2

6

IBM Lotus Sametime Advanced software Instant Screen sharing  Instantly share your screen,

“Let me show you what I’m looking at”

with optional remote screen control

 Share an application, a portion

of your screen, or your entire desktop. Choose to allow other participants to "drive" and make changes to documents on your PC.

 Help desk support - instantly

start a remote desktop session to see a user's PC to take control troubleshoot

 Removes the barriers of

scheduling a Web conference and distributing conference information

 Share instantly without any distraction or delay

 Uses your encrypted, behindthe-firewall Lotus Sametime Web conferencing

Lotus Sametime Advanced software Geographic Location Services  Lotus Sametime Advanced software remembers where you’ve been

   

See where people are now or their last known location Use a plugin to see who is in the same location as you Save time & effort by having locations pre-loaded Write applications against locations of people not on your buddy list

 Customize location services to map to more granular level -from a zip code down to individual building or floor

 Build customized aggregation with other location services, such as GPS, cell tower, etc.

IBM Lotus Sametime Unified Telephony software (Currently planned for availability in 2008)

Rich aggregated presence Incoming Call Management Softphone Connect Multiple Vendor PBXs

Planned functionality; subject to change

What the analysts & media are saying… “IBM’s stance that it is not going into the telephony business, and that it is providing a smooth migration path for the heterogeneous PBX environments, should be welcome news for many companies that may be uncertain about OCS and Microsoft’s clear focus on displacing established enterprise telephony solutions.” Brent Kelly, The Wainhouse Research Bulletin Vol. 8, #28, August 23, 2007

“IBM has chosen to approach the market with technology that can leverage companies' existing telephone systems, while Microsoft has made it clear that it hopes to one day replace those systems with software-based communications running on servers.” Network World

“Integrating the Siemens OpenScape technology into Lotus Sametime Unified Telephony will simplify the ability to build true collaborative business environments and communicate in real-time across mixed PBX systems, helping to increase knowledge-worker productivity.” Jonathan Spira, Basex, CNet News, Fri Aug 24, 2007, "IBM follows Microsoft with unified communications push," By Antony Savvas

Summary of software capabilities Presence Instant Messaging

Persistent Group Chat Real-Time Community Collaboration Instant Share Geographic Location Services

MS Office Integration Video, VoIP

Sametime Unified Telephony

Telephony Integration

(currently planned for 2H availability)

File Transfer, Screen Capture Web Conferencing Mobile Clients Public IM Federation

Rich aggregated presence Incoming Call Management Softphone Connect Multiple Vendor PBXs

Announcing… …easy to access, easy to use, easy to integrate Web conferencing service

www.sametimeunyte.com

What the analysts are saying… Furthermore, IBM is uniquely positioned to strengthen their success with VoIP partners' customers since IBM continues to insist that it is not developing a VoIP platform, which makes them more potent as a collaborator than LiveMeeting (Microsoft) or Webex (Cisco). BLOG: IBM Acquires WebDialogs, Peter Brockmann,

There are many directions this merger may head – all of them pretty exciting...The big picture of course is that this is another sign of IBM Lotus getting more active in the collaboration space. "Unified Communications Happenings: IBM Announces New Lotus Sametime Products,“ Wainhouse Research.

Easy to Access

as easy as joining a conference call

Easy to Use

IBM Delivers Unparalleled Conferencing Services for Companies of All Sizes

- Leader in Collaboration Software

- Leader in private-label Web conferencing services

- Open and extensible Unified Communications and Collaboration Platform - Proven expertise in building and running large scale collaborative solutions - Business Partner network -Global presence

- Proven, open, Web 2.0 technology easily integrated with 3rd party applications

Reliable, accessible, easy and intuitive global conferencing services

- Easy to use, easy to access, intuitive user experience - Established presence in businesses with less than 500 employees -Robust channel -ecosystem

Now what?  Use it: – Use Lotus Sametime Unyte @ www.webdialogs.com/products/trial_enterprise.asp (14 days, no charge)

– Download the trial version of Lotus Sametime Standard software at www.ibm.com/developerworks/downloads/ls/lst/ (90 days, no charge)

– Try our demo server @ stdemo3.dfw.ibm.com (no charge)

 Read all about it: – www.ibm.com/sametime

 See it – www.ibm.com/software/lotus/sametime/demo/demo.html – www.ibm.com/e/lotus/sametime/entry/demo/shell_popup.html

Agenda  Lotus Sametime software capabilities  The IBM Lotus Sametime family of products and offerings  Resources to help speed your deployment: IBM services and IBM Business Partner solutions

IBM’s Unified Communications and Collaboration Capabilities ecosystem of

technical

expertise

open and extensible platform

industry

partners

knowledge and experience

IBM Unified Communications Services

More competitive business models Industry Solutions

BUINESS VALLUE

Plan Deploy Manage

Improved customer service IP Contact Center

Improved effectiveness and productivity

Lower TCO, increased flexibility and resiliency

Converged Network

IP Telephony

Innovation Collaboration

Unified Messaging

Video Communication

INTEGRATION Services delivered by IBM Global Technology – Converged Communications Services team

   

Faster time to value Improved project success rate End-to-end project implementation A collaboration system that is more easily supported

Over 400 IBM Business Partners can help

Thank You

© IBM Corporation 2008. All Rights Reserved. The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results. IBM, the IBM logo, Lotus, Lotus Notes, Notes, Domino, Quickr, Sametime, WebSphere, UC2 and AIX are trademarks of International Business Machines Corporation in the United States, other countries, or both. Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. Other company, product, or service names may be trademarks or service marks of others. All references to Renovations refer to a fictitious company and are used for illustration purposes only

Backup

We already have Lotus Notes, why should I pay for Sametime?  Stand-alone Lotus Sametime

Connect client with all features

 Web conferencing  IM server interoperability (connect to other IM systems)

 Because  there is  high business  value   

Public IM interoperability Embedded VoIP Mobile clients Telephony and Video integration Plug-ins and extensions Toolkit and APIs File transfer, nicknames, privacy settings, alerts….

Lotus Sametime Standard

ROI examples using Lotus Sametime software Insurance

Saved $650K in phone costs for 35,000 employees (Before integrated VoIP)

Insurance

Saved $300k/year switching from hosted web conferencing

Retailer

$750K/year added to margins by reducing supply and order fulfillment disruptions

Automotive

Portal + Sametime gets new cars in market faster and saves costs by centralizing information, reducing travel costs for design meetings.

Customer Service Help Desk Manufacturer

Productivity numbers increased 20% over 2 years.

Grocery chain

$520K saved from online training

$600K saved in travel costs

The IBM strategy is being shaped by how businesses are looking to deploy unified communications  Early adoption of IBM unified communications and collaboration capabilities will be through line of business & business processes

 UC capabilities need to fit in to the users preferences spanning a continuum of applications

 Multiple PBX environments are a business pain point  Businesses want to leverage their investments in audio/video but tie them into their mainstream collaboration applications

Lotus Sametime Unified Telephony - Rich, Unified Communications & Collaboration experience Connectivity to major telephony systems for click-to-call & click-to-conf Rules based call control

 Ability to connect to multiple and different PBXs  Connectivity to multiple, mixed PBXs without additional software from other vendors  Incoming call controls - Rules based call management – One number service – Workflow engine for rules – Device handover, call forward, etc.

 User experience and telephony preferences – IM and screen pop-ups to handle incoming call – Easy to use UI for rules management & customization – Easy to use UI for preferred device Softphone Aggregated Presence Client UI

Planned functionality; subject to change

 Heterogeneous SIP softphone software that allows desktop to act like telephone handset  Show telephony presence (availability -on phone/off phone/away) via an icon within the Lotus Sametime client  Easy to use interface; UI design & development

Easy integration into heterogeneous communications environments Ability to connect to most popular PBXs

SIP proxy / registrar

Planned functionality; subject to change

 Connectivity via standards – SIP and/or CSTA to major vendors (Alcatel, Avaya, Cisco, Nortel, Siemens) and SIP-compliant PBXs

 Connectivity to any legacy TDM via supported SIP Gateways  SIP infrastructure and end point management

Lotus Sametime server-side integration and Business Partner APIs Lotus Sametime Server Integration

 Server side integration via TCSPI API

Aggregated Presence

 Aggregated telephony presence + IM in Lotus Sametime

Software Development Kit (SDK)

 Client/server APIs – to be determined

Planned functionality; subject to change

presence server