Housekeeping

TLE M15 - HOUSEKEEPING What is housekeeping? Housekeeping is often one of the most neglected areas in the operation of hotels, resorts and lodging establishments. A word "housekeeping" refers to the upkeep and maintenance of cleanliness and order in a house or a lodging establishment such as inn, hotel, apartel, condominium, resort, dormitory or a hospital. Types of housekeeping 1. Domestic Housekeeping - refers to housekeeping maintenance in a house. It covers bedrooms, kitchen, dining, receiving area, grounds and the surrounding areas within the house. 2. Institutional Housekeeping • applies to housekeeping maintenance commercial lodging establishments like hotels, resorts, inns and apartels. a) b) c) d) e) f) g) h)

Guest rooms Hallways and corridors Lobby Public areas and restaurant Offices > Stairways Grounds and Plants Linen and laundry area Pest control

Scope of Housekeeping Maintenance Maintenance of public areas includes: 1. 2. 3. a. 4. 5. 6. 7.

Lobby Corridors Function rooms (conference room, social hall, etc.) Offices Grounds and garden landscape Reception area Hallways Other areas accessible to public

Room Maintenance 1. 2. 3. 4.

Guestrooms Hallways in guestroom areas Service station Linen room

Linen & Laundry Services 1. Guest laundry 2. Uniform of staff 3. Linen used for food / beverage operations

Wilson A. Alad - Bachelor of Secondary Education major in Technology and Livelihood Education

TLE M15 - HOUSEKEEPING 4. Installation, cleaning and maintenance of fixtures and facilities like furniture and appliances 5. Pest control Standard of Good Housekeeping 1. 2. 3. 4. 5. 6. 7. 8.

Cleanliness Orderliness Sanitation Guests and Clients' Comfort Eye Appeal Safety Materials Control and Preventive Maintenance Guest Relations

Roles of Public Maintenance 1. Head houseman or public area supervisor- direct and control all activities concerning public area maintenance 2. Houseman- to attend to the upkeep and maintenance of cleanliness and orderliness in public areas assigned to him. 3. Powder girl- responsible for the cleaning, care and maintenance of ladies’ comfort and locker rooms. 4. Gardener and grounds maintenance crew - Responsible for maintaining the grounds including plants and landscape. 5. Pest control technician - to attend the prevention and control of pests through preventive and corrective measures. Cleaning Equipment & Supplies 1. 2. 3. 4. 5. 6. 7.

Floor cleaning equipment vacuum cleaner-use to eliminate loose soil from carpet. Floor polisher- use in scrubbing, stripping and polishing hard floor surfaces. Carpet sweeper- used to pick up a dirt and particles from the carpet. Hydro vacuum cleaner- used for dry and wet Carpet extractor -used when the carpet is heavily soiled. Carpet dryer-used for drying carpet after extraction. Floor cleaning tools: a) Floor mop b) Mop wringer floor /window squeegee c) Soft broom and stick broom-soft broom is for fine and flat surfaces like vinyl and wood. Stick broom is ideal for rough surface like grounds. d) Dust mop-to be used to dust mop the floor during follow up cleaning. Caution signwarning sign to alert people that the floor is wet and slippery and they should not step on it. It is a tool for the prevention of slips and injuries.

Other Cleaning Tools and Materials 1. Room boy’s cart -Carrier of amenities and cleaning supplies during room make up. 2. Caddy box -Container for cleaning chemicals and tools.

Wilson A. Alad - Bachelor of Secondary Education major in Technology and Livelihood Education

TLE M15 - HOUSEKEEPING 3. Scouring pads- Green for scrubbing purposes only; White for cleaning painted surfaces, glass mirrors, and porcelain. -Should not be used for painted surfaces, mirrors and glass panels, nor with scouring powder. -Always make sure the pads are wet before using them. -Wash and rinse after each use. Also rinse at the end of each day to insure that there to insure that there is no soap left on the pads. 4. Dusting cloths -This is used for dusting wooden furniture. -Make sure the cloths are clean; otherwise the dusty cloth will merely rub the dust unto the surface being dusted. 5. Cleaning towels -It is used for drying bathroom walls and floor tiles after they are cleaned. -Make sure the cloths are dry. -If the walls and tiles are not wiped dry, water marks will develop. 6. Polishing cloths-This cloth is used for polishing metal surfaces like bathroom fixtures. -Use cloths that are made of fiber to be able to absorb the water left behind during the cleaning process. 7. Hand brushes-This brush is meant for brushing away dusts from rough surfaces such as rattan, Wickerwork, etc. -Make sure that the brush is not left immersed on the cleaning water for a long time. 8. Dusting-For dusting furniture and fixtures. -Use dusters for dusting furniture and fixtures. 9. Toilet bowl brush -It is used for cleaning toilet bowls. -Toilet brush should be kept after use in the storeroom either in a holder or in a plastic bag hanging on one end of the trolley. Never leave the brush with other cleaning equipment elsewhere as they contain a lot of dirt and bacteria that can contaminate other cleaning materials. References LinkedIn Slideshare. (2014, January 7). Retrieved from https://www.slideshare.net/marielorabelle86/housekeeping-management

Principles of learning guided the teachers on what to teach, how to teach, what instructional materials should be used and what assessment you will use for learning.

Learning takes time. Each person has a unique way of learning.

Wilson A. Alad - Bachelor of Secondary Education major in Technology and Livelihood Education

TLE M15 - HOUSEKEEPING The practices worth adopting is we should set the learning objectives to the students so that we are sure of what to teach. Allow the student to participate to activate their minds and to give them the opportunities to work on classroom activities. Make use more of cooperative and collaborative approaches. Students can share their ideas and coirdinate their efforts to complete the task. The students learn interdependently.

The practice to avoid is to always observe and see that all are part of the discussion and make sure that you catch the attention of the students. If the students work colloboratively check the group if they work together and ask them if they have questions regarding ti the activity.

I learned that these principles should always observe during class because principles of learning is time tested and . Make sure before you enter the class you are prepared and ready to start the class. There are some activities that cannot be applied to another class because of their interest and motivation to learn. In collaborative learning make sure each group understands the goals, procedures, tasks and how they will be assessed. In implementing collaborative learning, heterogeneous grouping is observed wherein the high, average and low achievers are mixed in group so that the high achivers can guide the other members of the group.

Teacher connects the lesson to the present situation of their region and gave examples relating to the students'experiences

The teacher allow the students to work in groups or teams to help each other learn in an activity. The students share their ideas and insights to their groupmates

Analysis The principle of learning was most applied is learning is an active process. The teacher seek that their students actively engage in learning activities. The teacher always give the students an opportunity to participate in all of the activities and

Episode 2 After doing the classroom management and checking of attendance the resource teacher stated her lesson objectives. With a clear and specific lesson objective the teacher will have sense of direction. The teacher noticed that she do not confused on what she will do and knew her activity after the discussion. There is no interruption or disruption and waste of time because the teacher is sure of what to teach, how to teach, what materials to use.

The teacher clarified the lesson objectives to the students to make known the instructional objective and encourage the lesson objective their own. The students shared and owned the

Wilson A. Alad - Bachelor of Secondary Education major in Technology and Livelihood Education

TLE M15 - HOUSEKEEPING lesson objectives to become their personal target. The teacher shared lesson objectives with students and had set their personal targets to become more self-motivated to learn.

The teacher had set the lesson objective SMART, i.e., Specific Measurable, Attainable, Resultoriented and Relevant, Time-bound and Terminal so that it is easy to find out at the end of the lesson if she attained the objective or not. The teacher had set her time in a particular activity to know and have an expectation of accomplishment. The teacher focused on her lesson objectives and see if the students able to demonstratres the desired learning objectives. The teacher see to it that she do not depart from the lesson socthat it is clear on what test she will going to assess learning.

Episode 3

The principles of learning was least applied if "effective learning begins with setting clear expectations and learning outcomes. " Sometimes the teacher starts the discussion without stating the clear learning objectives and

The teacher creates a smooth discussion because she stated her lesson objectives and the students know their personal target and become more focused. And also the teacher di not waste time fir she is sure of what she will do in class.

I agree with these principles of learning. Based on my observations the teacher does not encounter problem regarding on what to do and the teacher does not meet class interuptions. Since it is time-tested principles, the method of teaching become more effective if the teacher begins with setting clear expectation, actively engage the learners in learning activities, connects whwt they learn with other conceps and experiences and when the teacher dies the collaborative method.

Wilson A. Alad - Bachelor of Secondary Education major in Technology and Livelihood Education