Hotel Sales Management Cv

_______________________________________________________________________________________________________________

CV

Ivor Goodone Address Line 1 Address Line 2 Tyne and Wear Post Code Telephone: 0191 123456. Mobile: 07712 123456. Email: [email protected]

HOTEL – SALES MANAGEMENT  B u s i n e s s D e v e l o p m e n t – M a r k e t i n g – Te a m l e a d e r s h i p – S a l e s 

Highly successful with proven abilities in defining company direction, achieving company targets and developing new and repeat business. Believing that leading by example whilst adapting to change and a hands-on approach brings, increased standards and profits. Also skilled in optimising team potentials through the delivery of training solutions whilst promoting best practice. Now looking for a new Senior Management position that offers opportunity for progression. __________________________________________________________________________________________________________

AREAS

OF

E XP ERTISE

• General management

• Sales and marketing

• Customer care

• Maximizing profit

• Stock / inventory control

• Health & Safety

• Business development

• Team training / leadership

• Security

• Marketing / promotions

• Financial control / budgeting

• Recruitment

• Licence / employment laws

• Property management

• Sales initiatives

PROFESSIONAL DEVELOPMENT National Certificate

for Licensees (on licence)

2004

Certificate

Welcome Host Qualified (English Tourist Board)

2000

Various courses supplement my extensive hands-on management experience:Management and Supervision courses. Task management, communication, right and responsibilities, leadership and motivation, controlling costs, fire safety, first aid, managing poor performance, interview skills, catering, employment law, marketing and Human Resources, (to name but a few - all courses commensurate with areas of expertise).

PROFESSIONAL EXPERIENCE

AND

SIGNIFICANT ACHIEVEMENTS

Altimade Leisure Ltd

One of the most innovative bar operators in the country. The Company’s philosophy is to identify under developed, prime sites to design and develop these into unique, stylish and imaginative venues.

HOTEL MANAGER AND SALES DIRECTOR

1993 – Present

Riverside Hotel, Newcastle upon Tyne Sole management responsibility, very much a hands on operation - running and expanding this leading hotel with 36 rooms. Employing, training and supervising 15 staff. • Developed Total Quality Management across all lines of business whilst foreseeing staff recruitment and developmental needs. • Constantly achieved growth in profits by encouraging sales productivity from the staff.

• Implemented modernisation, expansion and refurbishment changes. • Increased bottom line profits and achieved budgets whilst reducing costs. • Reduced staff turnover from 60% to 40% by maximizing teamwork and staff job satisfaction.

• Increased turnover by a significant £350K – £800 K p.a. since appointment. • As Interim Manager: established a new and successful Ultimate Leisure venue (Gresham Hotel) in Jesmond, Newcastle upon Tyne, including all systems, training and recruitment. __________________________________________________________________________________________________________

__________________________________________________________________________________________________________

Riverside Hotel, (continued) Marketing:

• Developed local business partnerships, initiated hotel advertising development with own website. • Designed all own brochures and leaflets. • Organized promotions and exhibitions. Team & Financial Management: • Developed the teams (technically and commercially), that enabled them to be the first to identify, meet and satisfy customer needs. As Staff Trainer/Developer: (experience gained in all aspects of HR/ personnel work).

• Evaluated training programmes for staff such as customer service and salesmanship. • Introduced new staff recruitment and training development programme. • Delivered new training solutions that met the needs of the business and the people.

• Follow-up research concluded improved budgets, increased profits and improved morale.

HOTEL SUPERVISOR

1991 –

93 • Achieved sales records after implementing and developing a company business plan.

• Achieved highest security controls by identifying and reducing cash losses. Decreased stock losses. • Designed and introduced induction and new training programmes for all staff. The Royal Hotel, Whitley Bay

HEAD RECEPTIONIST TO ASSISTANT MANAGER

1980 – 91

• In charge of the general running of this hotel (56 beds) and Night Club.

• Also gained experience as Restaurant Supervisor. *

*

*

EARLY CAREER SUMMARY Receptionist / Typist Hairdresser

Languages: Interests and Pastimes:

Hambro Life Assurance Mayfair Hairdressers

1978 - 80 1970 - 75

Colloquial German. Horse riding, hiking, badminton, brown belt karate.

__________________________________________________________________________________________________________

CV Writing | CV Templates | Work at Home | Work Abroad > Download CV Templates Templates at www.cvxl.org <

______________________________________________________________________ CV Template by First Impressions