Hipath 3000 V7 Presentation

HiPath 3000 V7 Move to the next Generation Open Communications

Copyright © Siemens Enterprise Communications Copyright © Siemens Enterprise Communications GmbH & Co KG 2007. All rights reserved.

Agenda Communication for the open minded  Introduction and Highlights  Solutions and Scenarios  System Overview and Applications  Devices  What makes us different

Page 2

May 07

Copyright © 2007. All rights reserved. Siemens Enterprise Communications

Market Trends The changing worlds of business and communication Business Trends  Powerful growth of DSL – especially in the business segment  Increasing data rates / decreasing costs  Alternative access technologies  Alternative Carriers pushing VoIP  Fight for market share / Unbundling of subscriber access  Focus on customer retention

Trends in Communication  Rapid pace of technology change  Growth in IT ‘Consumerisation’  SIP……  Emergence Next Generation  of SOA….. Network services

Hosted, managed  Using communications to improve efficiency and productivity 

 Using communications to enhance organisational resilience and survivability

 Easy to use, scalable solutions

Page 3

May 07

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HiPath 3000 This means…

The value to your organization is

 Integrated IP communication solutions  Support of SIP provider and subscriber technology  Fixed Mobile Convenience  Rich user experience

 Reduced Total Cost of Ownership (TCO)  Standards based communication which allows vendor choice - reduced communication costs  Improved mobility & contact ability  Reduced service and maintenance costs

Our proof points  Support of open interfaces (SIP, CSTA)  Ongoing solution development (new product released)  Integration and support of large applications and solutions 2007 Page 4

May 07

“Siemens now includes certain features which used to be add-ons, as standard, such as voice messaging, call recording, integration with Microsoft Outlook, auto attendant and call centre features. This all helps save money in the long run” Copyright © 2007. All rights reserved. Siemens Enterprise Communications

HiPath 3000 Customer references

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Hermes Datacomms provides communications for oil and gas industry Reliable, secure and easy-touse solution for remote locations under extreme conditions

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Complete Managed Services solution for seven sites

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Solution based on HiPath 3000, HiPath 5000 RSM, HiPath Xpressions, DECT, Mobile Connect Server

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“Siemens technology is very reliable, which we depend on, given that a lot of our equipment and engineers are based in very harsh conditions.”

“Siemens won us over not just on the technical front but was also able to document the cost effectiveness of this solution by setting out the ‘Total Cost of Ownership’ (TCO)”

Gary Steer, technical director at Hermes Datacommunications International

Lothar Bentkowski, IT Manager Brückner Grundbau GmbH

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May 07

Increased customer service, higher customer satisfaction and productivity gains for employees through HiPath 3000, HiPath ProCenter, HiPath Xpressions and HiPath Cordless at the local power and water company in Wetzlar, Germany

„Durch den gezielten Einsatz intelligenter Kommunikationstechnik ist es uns gelungen, die Produktivität unserer Mitarbeiter zu steigern und zugleich die Kundenzufriedenheit zu erhöhen.“ Achim Klingelhöfer Head IT-Management enwag Energie- und Wassergesellschaft mbH Wetzlar

Copyright © 2007. All rights reserved. Siemens Enterprise Communications

HiPath 3000 Feature Highlights

 Fixed Mobile Convenience  Flexible Choice between TDM and IP Phones  Flexible Choice between DECT and Wireless LAN Phones

HiPath 3000

 Comprehensive HiPath ComScendo Feature Set  Networking via TDM or IP connections, providing a scalable communication platform for rapidly growing enterprises  Branch office solutions with HiPath 3000/4000/5000  Secure Communication with VPN/IPSec  SIP Support for Internet Telephony Service Providers and SIP Phones

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May 07

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HiPath 3000 V7 New Features

New

HiPath 3000

Page 7

May 07

 Fixed Mobile Convenience  Client User Interface for Black Berry  Voice User Interface based on Xpressions Compact  Support for new phones  OpenStage 20 T New  OpenStage 40 T  Enhanced Applications  Xpression Compact V3 – new version New  optiClient Attendant V8 – new version  Network wide presence status via enhanced BLF  Multi Site Contact Center support for HiPath ProCenter  CTI Client XPhone Entry included in base package  VPN license included in base package  CLIP for analog trunks New Copyright © 2007. All rights reserved. Siemens Enterprise Communications

HiPath 3000 Customer Benefits

HiPath 3000 provides feature rich TDM and IP Telephony  Cost Reduction and New Services with Internet Telephony  Increased Productivity and Accessibility through Mobility Features  Secure and Cost effective networking capabilities  Cost Reduction and simplified Administration through centralized Applications  Investment Protection through smooth migration into IP telephony

Page 8

May 07

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Platforms for Small and Midsize Enterprises Portfolio Overview

A well-orchestrated portfolio of platforms tailored to the needs of small and midsized customers HiPath 2030

HiPath 3300

 Converged  IP System System  30 IP Phones  Integrated Router,  96 IP Phones VPN and Firewall  24 TDM Phones  SIP, ISDN Trunks  Linux

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May 07

HiPath 3500

HiPath 3800

 Converged System  192 IP Phones  72 TDM Phones

 Converged System  500 IP Phones  384 TDM Phones  64 Systems in one network

HiPath 5000

 IP Soft Switch  1000 IP Phones  MS Windows

Copyright © 2007. All rights reserved. Siemens Enterprise Communications

Agenda

 Introduction and Highlights  Solutions and Scenarios  System Overview and Applications  Devices  What makes us different

Page 10

May 07

Copyright © 2007. All rights reserved. Siemens Enterprise Communications

Solutions and Scenarios

Internet Telephony

Branch Office

Business Applications

Page 11

May 07

Home Office Teleworking

Mobility

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HiPath 3000 Stand-alone Scenario

DECT

PSTN

Wireless LAN Access

Internet

Gigaset S2

optiClient 130 DECT Base Station

WLAN Access Point

HiPath 3800, Voice Mail

Unified Messaging, CTI Contact Center

IP Access

TDM Devices

WL2 Professional

IP Phones

AP 1120 SIP optiPoint 500

OpenStage

Analog Phones

Fax Analog Phones

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May 07

Fax

optiPoint 410 / optiPoint 420

optiClient 130

optiPoint 150 S

Copyright © 2007. All rights reserved. Siemens Enterprise Communications

Solutions for Mobile Employees

Enterprises needs to provide remote access to voice and data infrastructure  New workplace models – some or all employees are mobile or working at home (teleworkers).  Integration of remote and mobile work staff with secure access to the enterprise IT infrastructure  Central voice and data services such as voice mail and file servers available for external users  Increased availability, responsiveness and efficiency of team members Page 13

May 07

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Campus Mobility Improved Productivity and Accessibility on Campus

WL 2 Professional Gigaset S2 DECT Base Station

optiPoint

WLAN Access Point

optiPoint optiClient

HiPath mobility solutions support employees to be productive and accessible while away from the desk  Quicker responses by being connected anywhere on the Campus through DECT or wireless LAN solutions  More efficient use of office space and equipment through Desk Sharing  Cost reduction for Telecommunication Services through simple move, add and changes of IP Phones Page 14

May 07

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Mobile Teleworking Solution Increased Productivity and Accessibility

Headquarters

PSTN

On the Road

DECT or WLAN Phone VPN-Tunnel optiClient 130

Internet HiPath 3800

Applikation Server

TDM or IP Phones

HiPath Teleworking Solution enables mobile employees to remain connected to the enterprise while on the road  One business number, always accessible for customers and colleagues  Reduced Costs for usage of mobile phones  Improved Productivity through secure remote access to central Services (Business Applications, E-Mail,…)  HiPath 3000 VPN license included Page 15

May 07

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New

Fixed Mobile Convenience Mobile Entry based on DISA functionality

 One Number Service  Twinning (Parallel call Internal extension + GSM subscriber)  Busy indication for GSM subscriber

PSTN

 Fast identification (login via CLI)  Call handover GSM phone to internal extension  Activation of features in idle state (internal call, call diversion, DND,…)  Mobile Client for Blackberry* HiPath 3500

GSM

Black Berry 8700

*planned for Nokia mobile phones

Page 16

May 07

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New

Fixed Mobile Convenience Mobile Pro based on Xpressions Compact V3

 Voice guided user interface (audible confirmation of command input )  One Number Service  Twinning (call forward to GSM phone)  Fast identification (login via CLI) – optional additional password identification  Single Voicemail incl. MWI  Activation of features in idle state (internal call, call diversion, DND, call back, selection of alternative call targets…)  Activation of features during a call (Hold, Toggle, Conference, Transfer)

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May 07

PSTN

GSM

Mobile / Fixed Phone HiPath 3500 / Xpressions Compact

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Fixed Mobile Convenience Customer Benefits Convenience  Convenient access to HiPath Features with Mobile Client Application  Convenient access to HiPath Features with Voice Portal

Cost Optimization  Reduced traffic charges for mobile phones  No traffic charges for mobile phones for “internals” calls  Reduced traffic charges for calls to “Fixed Mobile Users” Page 18

May 07

Accessibility  One number service  Twinning  Single Voice Mail Service

Mobility  Mobility on Campus  Mobility on the road  At Home

Copyright © 2007. All rights reserved. Siemens Enterprise Communications

Headquarters and Branch Offices

Enterprises uses different HiPath Systems in homogenous network  Step-by-step integration of new systems with a powerful feature set and high availability  Branch Offices in large enterprises with distributed architecture generate cost savings through:  Communication between headquarter/branches  Centralized administration and management  Centralized applications

Page 19

May 07

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IP Networking Scenarios

Branch Office

Headquarters

PSTN

PSTN HiPath 5000 RSM Central Application and Management Server HiPath 3300

TDM or IP Phones

SIP / CorNet IP HiPath 3800

WAN Internet

TDM or IP Phones

DECT or WLAN Phones

Small Office SIP

Home Office HiPath 2000 DSL Router optiClient 130

IP Phones

Internet Service Provider

VPN Client

IP Phone

*max 32 networked systems in a domain (max 64 with project specific release)

Page 20

May 07

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IP Networking Scenarios with HiPath 5000

Branch Office

Headquarters

PSTN

PSTN

PSTN Gateway PSTN Gateway

IP Phones

HiPath 5000 HiPath 5000 optiClient 130

IP Phones

WAN Internet Branch Office without PSTN Gateway Home Office

DSL Router optiClient 130

IP Phones

HiPath 5000

Internet Service Provider

VPN Client

IP Phone

*max 32 networked systems in a domain (max 64 with project specific release)

Page 21

May 07

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TDM Networking Scenarios

Branch Office

Headquarters

DECT or WLAN Phone HiPath 3300 TDM or IP Phones

PSTN

HiPath 3800

Application Server

TDM or IP Phones

Small Office

HiPath 2000

optiClient 130

IP Phones *max 32 networked systems in a domain (max 64 with project specific release)

Page 22

May 07

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Small Remote Site (SRS)

Headquarters

PSTN

 Central Registration of IP User in HiPath 4000 for Branches  One Single User Interface HiPath 4000 for all Members in the Network

HiPath 4000

WAN Branch Office

 HiPath 3000 or HiPath 2000 as Survivable Media Gateway  Fall-Back in Network Failure offers secure Access and Availability to the PSTN at the branch office  Central Applications available in Headquarter and Branches

PSTN

 Payload Switching any-to-any IP Phones

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HiPath 3800

May 07

 Max Extension depends on HiPath 4000 Criteria Copyright © 2007. All rights reserved. Siemens Enterprise Communications

Branch Office Solution Secure Networking via VPN

HiPath 3000

PSTN

HiPath 2000 VPN-Tunnel

Internet

optiPoint

optiPoint Application Server

HiPath Branch Office Solution provides secure and cost effective networking via VPN  Improved Productivity for employees at remote locations through seamless integration in communication network  Remote access to central Services  Cost Reduction through Least Cost Routing via different locations

Page 24

May 07

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Internet Telephony

Internet Telephony Service Providers (ITSP) provide new Services and Business Models  ITSPs offer aggressive pricing:  Low cost basic fees, cheap traffic charges  „On-Net-Calls“ for free  Flexibility of Voice Channels  Licensing in single steps and practical packages  Dynamic enhancement of Voice Channels  Worldwide Accessibility with One Number

Page 25

May 07

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Internet Telephony Reduced Cost with new Services

PSTN

Internet

optiPoint

optiPoint optiClient

HiPath 3000 supports an increasing number of certified and tested Internet Telephony Service Provider :  “Consumer” Provider (MSN) and “Business” Provider (DID)  Internet Telephony and ISDN within a single system  Up to four active ITSPs at the same time  Least Cost Routing between ITSP and ISDN

Page 26

May 07

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Agenda

 Introduction and Highlights  Solutions and Scenarios  System Overview and Applications  Devices  What makes us different

Page 27

May 07

Copyright © 2007. All rights reserved. Siemens Enterprise Communications

HiPath 3000 Technical Data

HiPath 3300

HiPath 3500

HiPath 3800

ISDN B-Channels

16

60

180

TDM Subscriber

44

84

384

DECT Base Stations

3

16

64

DECT Phones

16

64

250

IP Phones

96

192

500

Product Picture

Page 28

May 07

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HiPath Xpressions Compact Integrated Voice Mail for HiPath 3000

Integrated Voice Mail, Auto Attendant and Voice Recording in digital Voice Quality  Up to 500 Mailboxes and up to 100 hours recording time for voice messages  Personal-, Group- and Information -Mailboxes  Auto Attendant with customer greeting and Name-dialing  Forwarding of Voice Mails as Attachments to E-Mails (HiPath 3800 only)  Central Voice Mail System in networked Configurations Page 29

May 07

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HiPath Xpressions Unified Messaging Solution

Unified Messaging System for Voice Mail, E-Mail, Fax and SMS  Access and manage voice mails and E-mail from any phone, standard email client or internet browser  Receive Faxes, Send or forward faxes to any printer or fax machine  Access Message Box from anywhere with any Device  Access important messages first using myXpressions folder

Page 30

May 07

PSTN

HiPath 3000

HiPath Xpressions SMS Server Server

Mirosoft Outlook User

Fax

Lotus Notes User

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HiPath ProCenter Agile/Enterprise Customer Satisfaction within Reach

Modular Solution scaled for Small to Midsized Call Centers  Intuitive agent desktops for improved productivity  Group- or Skills based Voice and EMail Routing  Next generation visualization tools for contact center management  Innovative presence and collaboration tools  Multi site contact center solution for up to ten networked sites

Page 31

May 07

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optiClient Attendant V8 Auto Attendant Solution

New

PC-based Attendant Console with graphical user interface  Busy-lamp-fields for up to 140 names or 240 phone numbers  Central solution in networked environment  Quick answering via mouse or keyboard  No calls are lost due to audible alert and visual display of waiting calls  Well arranged caller list – incoming and missed calls  Integrated phone books

Page 32

May 07

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HiPath TAPI 120 and HiPath TAPI 170 XPhone Entry New

CTIServer

1st party CTI with IP-Phone

3rd party CTI

HiPath 2000 supports 1st party CTI and 3rd party CTI  HiPath TAPI 170 provides feature rich 3rd party access (CSTA III and Microsoft TAPI)  HiPath TAPI 120 is a cost effective 1st party CTI solution for IP Phones  XPhone Entry (1st party) is a comfortable and feature rich CTI application

XPhone

Page 33

May 07

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Access Point HiPath AP 1120 SIP

IP interface to HiPath 3000 for analog and fax devices  Connectivity for two analogue devices (Phone, Fax, Modem)  Fax transmission with G.711 or T.38 (real time Fax)  Supported Codec’s: G.711, G.723 and G.729

Page 34

May 07

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Agenda

 Introduction and Highlights  Solutions and Scenarios  System Overview and Applications  Devices  What makes us different

Page 35

May 07

Copyright © 2007. All rights reserved. Siemens Enterprise Communications

Devices Portfolio Overview

Comprehensive portfolio of devices for all HiPath platforms Desktop Phones TDM

IP

OpenStage, optiPoint

optiPoint 410 /S optiPoint 420 /S

Wireless Phones

Applications PC

DECT

optiClient 130

S2

SL2

M2

WLAN

optiPoint WL2 /S

Page 36

May 07

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OpenStage Inspiration through Open Communication

People-centric Interaction meets Open Unified Communications  Open for Personalization and Synchronization  Open for Communication and Applications  Open and intuitive Interfaces and Functionality  Open to bring mobile and fixed network telephony together  Open for „enjoyment“ and „performance enabling“ Page 37

May 07

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OpenStage TDM Phones

OpenStage 80 T* • QVGA color display • TouchGuide

OpenStage 60 T* • QVGA color display • TouchGuide

OpenStage 40 T • 6 line graphical display • 5 direction navigation

OpenStage 20 T • 2 line graphical display • 3 direction navigation

*will be released in October 2007

Page 38

May 07

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OpenStage 20 T (Lava) Product Characteristics Wall mountable Tiltable graphical display; 2 lines; 205 x 41 pixel; monochrome Pushbuttons: Drop / Release Redial Call Forwarding with red LED Mute with red LED

Pushbuttons:  Speaker with red LED  +/- keys

Pushbuttons: Message waiting with red LED Menu with red LED

3-way navigator with pushbuttons Page 39

May 07

Keypad Copyright © 2007. All rights reserved. Siemens Enterprise Communications

OpenStage 40 T (Lava) Product Characteristics Optical call alert, red status LED

Wall mountable Tiltable graphical display; 5,1”; 6 lines; 240 x 128 pixel; monochrome; backlit

6 free programmable touch keys with red LEDs

Pushbuttons: Drop / Release Redial Call Forwarding with red LED

Pushbuttons:  Mute with red LED  Headset with red LED

Pushbuttons: Message waiting with red LED Menu with red LED

Pushbuttons:  Speaker with red LED  +/- keys

Headset jack USB slave 5-way navigator with pushbuttons Page 40

May 07

Keypad Copyright © 2007. All rights reserved. Siemens Enterprise Communications

optiPoint 410

- key module 16 individual program keys -economy plus -economy with Dialog keys for comfortable use

-entry Low cost device to start VoIP Communication

-standard With full-duplexhandsfree speech

-advance Comfort Display Phone 4-lines -24 characters

Mini-Switch and support for headset access

- display-module Touchscreen Speech Dial and WAP-Access

Page 41

May 07

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optiPoint 420 IP Phones with Self Labeling Key‘s

-application-module Color-Touch display with alphanumeric keys

-economy with Dialog keys for comfortable use

-economy plus Mini-Switch and Headset access

-standard With full-duplexhandsfree speech

-advance Comfort Display Phone 4-lines -24 characters

-slk module Terminal to extend program keys

Page 42

May 07

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optiPoint 150 S

SIP Phone with unparalleled price-performance ratio  2-line display each 16 characters  Fixed function keys: Loudspeaker, Redial, Hold, Menu, Call back, Mute, 3party Conference, Phone Book  Standard SIP feature set, like Call transfer, call forwarding  16 ring tones  DTMF  PoE, DHCP, STUN, L2/L3 QoS  Wall mountable

Page 43

May 07

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optiClient 130

Full featured VoIP Client or CTI Application  Interactive User Interface - Click, Drag&Drop  Call-Pick-up with Signaling of User Number  LDAP support for different Data Base  Flexible Configuration of User Interface  Integration with Standard TAPI PCApplications

Page 44

May 07

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Agenda

 Introduction and Highlights  Solutions and Scenarios  System Overview and Applications  Devices  What makes us different

Page 45

May 07

Copyright © 2007. All rights reserved. Siemens Enterprise Communications

Integrated IP Communications Solutions What makes us different? Scaleable  Highly scalable for stand alone or network environments.  Gateway functionality with larger platforms

Fixed Mobile Convenience  Combining the worlds of GSM based mobile communication and fixed communication to provide customers increased mobility and integration, utilising a one number service.

Feature rich

Future ready

 Focus on feature richness and serviceability to provide a comfortable communication environment and reduce installation & maintenance costs.

 Standards based communication to provide the customer with maximum flexibility and freedom to tailor the communication solution according to his business requirements

Page 46

May 07

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HiPath 3000 Summary

HiPath 3000 brings value to small and medium-sized business. Its key benefits include:  Lower operational cost by maximized value of desktops, simplified Administration and centralized Applications  Increased Productivity and Accessibility through a huge Choice of Mobility Features  Lower traffic charges and support for new Services with Internet Telephony  Secure and Cost effective networking capabilities  Investment Protection through smooth migration into IP telephony Page 47

May 07

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Communication for the open minded

Page 48

May 07

Copyright © 2007. All rights reserved. Siemens Enterprise Communications