Hasil Analisis Bivriat.docx

HASIL ANALISIS BIVARIAT 1. Umur Crosstab Kepuasan_Ktg

Umur_Ktg

Umur Muda

Kepuasan

Kepuasan

Pasien Rendah

Pasien Tinggi

Count % within Umur_Ktg

Umur Tua

10

23

33

30.3%

69.7%

100.0%

15

27

42

35.7%

64.3%

100.0%

25

50

75

33.3%

66.7%

100.0%

Count % within Umur_Ktg

Total

Count % within Umur_Ktg

Total

Chi-Square Tests

Value Pearson Chi-Square Continuity

Correctionb

Likelihood Ratio

df

Asymp. Sig. (2-

Exact Sig. (2-

Exact Sig. (1-

sided)

sided)

sided)

.244a

1

.622

.061

1

.805

.245

1

.621

Fisher's Exact Test

.805

Linear-by-Linear Association

.240

N of Valid Cases

1

.624

75

a. 0 cells (0.0%) have expected count less than 5. The minimum expected count is 11.00. b. Computed only for a 2x2 table

Risk Estimate 95% Confidence Interval Value Odds Ratio for Umur_Ktg (Umur Muda / Umur Tua) For cohort Kepuasan_Ktg = Kepuasan Pasien Rendah For cohort Kepuasan_Ktg = Kepuasan Pasien Tinggi N of Valid Cases

Lower

Upper

.783

.295

2.074

.848

.440

1.638

1.084

.788

1.491

75

.404

2. Jenis Kelamin Crosstab Kepuasan_Ktg

Jenis Kelamin

Laki-Laki

Kepuasan

Kepuasan

Pasien Rendah

Pasien Tinggi

Count % within Jenis Kelamin

Perempuan

Count % within Jenis Kelamin

Total

Count % within Jenis Kelamin

Total

11

16

27

40.7%

59.3%

100.0%

14

34

48

29.2%

70.8%

100.0%

25

50

75

33.3%

66.7%

100.0%

Chi-Square Tests

Value Pearson Chi-Square Continuity Correctionb Likelihood Ratio

df

Asymp. Sig. (2-

Exact Sig. (2-

Exact Sig. (1-

sided)

sided)

sided)

1.042a

1

.307

.586

1

.444

1.029

1

.310

Fisher's Exact Test

.321

Linear-by-Linear Association

1.028

N of Valid Cases

1

.311

75

a. 0 cells (0.0%) have expected count less than 5. The minimum expected count is 9.00. b. Computed only for a 2x2 table

Risk Estimate 95% Confidence Interval Value

Lower

Upper

Odds Ratio for Jenis Kelamin (Laki-Laki /

1.670

.621

4.486

1.397

.741

2.632

.837

.583

1.201

Perempuan) For cohort Kepuasan_Ktg = Kepuasan Pasien Rendah For cohort Kepuasan_Ktg = Kepuasan Pasien Tinggi N of Valid Cases

75

.221

3. Status Pernikahan Crosstab Kepuasan_Ktg

Status

Sudah Menikah

Pernikahan

Kepuasan

Kepuasan

Pasien Rendah

Pasien Tinggi

Count % within Status Pernikahan

Belum Menikah

Count % within Status Pernikahan

Total

Count % within Status Pernikahan

Total

25

45

70

35.7%

64.3%

100.0%

0

5

5

0.0%

100.0%

100.0%

25

50

75

33.3%

66.7%

100.0%

Chi-Square Tests

Value Pearson Chi-Square

df

Asymp. Sig. (2-

Exact Sig. (2-

Exact Sig. (1-

sided)

sided)

sided)

2.679a

1

.102

Continuity Correctionb

1.313

1

.252

Likelihood Ratio

4.231

1

.040

Fisher's Exact Test

.162

Linear-by-Linear Association

2.643

N of Valid Cases

1

.104

75

a. 2 cells (50.0%) have expected count less than 5. The minimum expected count is 1.67. b. Computed only for a 2x2 table

Risk Estimate 95% Confidence Interval Value For cohort Kepuasan_Ktg = Kepuasan Pasien Tinggi N of Valid Cases

Lower

.643 75

.540

Upper .766

.123

4. Pendidikan Crosstab Kepuasan_Ktg

Pendidikan_Ktg

Kepuasan

Kepuasan

Pasien Rendah

Pasien Tinggi

Pendidikan Count Rendah

% within Pendidikan_Ktg

10

22

32

31.3%

68.8%

100.0%

15

28

43

34.9%

65.1%

100.0%

25

50

75

33.3%

66.7%

100.0%

Pendidikan Count Tinggi

% within Pendidikan_Ktg

Total

Count % within Pendidikan_Ktg

Total

Chi-Square Tests

Value

df

Asymp. Sig. (2-

Exact Sig. (2-

Exact Sig. (1-

sided)

sided)

sided)

.109a

1

.741

Continuity Correctionb

.007

1

.934

Likelihood Ratio

.109

1

.741

Pearson Chi-Square

Fisher's Exact Test

.808

Linear-by-Linear Association

.108

N of Valid Cases

1

.743

75

a. 0 cells (0.0%) have expected count less than 5. The minimum expected count is 10.67. b. Computed only for a 2x2 table Risk Estimate 95% Confidence Interval Value

Lower

Upper

Odds Ratio for Pendidikan_Ktg (Pendidikan

.848

.320

2.251

.896

.465

1.727

1.056

.767

1.454

Rendah / Pendidikan Tinggi) For cohort Kepuasan_Ktg = Kepuasan Pasien Rendah For cohort Kepuasan_Ktg = Kepuasan Pasien Tinggi N of Valid Cases

75

.469

5. Pekerjaan Crosstab Kepuasan_Ktg

Pekerjaan_Ktg

Bukan Pegawai

Kepuasan

Kepuasan

Pasien Rendah

Pasien Tinggi

Count

9

17

26

34.6%

65.4%

100.0%

16

33

49

32.7%

67.3%

100.0%

25

50

75

33.3%

66.7%

100.0%

Asymp. Sig. (2-

Exact Sig. (2-

Exact Sig. (1-

sided)

sided)

sided)

% within Pekerjaan_Ktg Pegawai

Count

Swasta/PNS

% within Pekerjaan_Ktg

Total

Total

Count % within Pekerjaan_Ktg

Chi-Square Tests

Value Pearson Chi-Square Continuity

Correctionb

Likelihood Ratio

df

.029a

1

.864

.000

1

1.000

.029

1

.864

Fisher's Exact Test

1.000

Linear-by-Linear Association

.029

N of Valid Cases

1

.865

75

a. 0 cells (0.0%) have expected count less than 5. The minimum expected count is 8.67. b. Computed only for a 2x2 table Risk Estimate 95% Confidence Interval Value

Lower

Upper

Odds Ratio for Pekerjaan_Ktg (Bukan Pegawai / Pegawai

1.092

.400

2.982

1.060

.546

2.059

.971

.690

1.365

Swasta/PNS) For cohort Kepuasan_Ktg = Kepuasan Pasien Rendah For cohort Kepuasan_Ktg = Kepuasan Pasien Tinggi N of Valid Cases

75

.531

6. Tangible Crosstab Kepuasan_Ktg

Tangible_Ktg

Kepuasan

Kepuasan

Pasien Rendah

Pasien Tinggi

Bukti Langsung Count Kurang Baik

% within Tangible_Ktg

Bukti Langsung Count Baik

% within Tangible_Ktg

Total

Count % within Tangible_Ktg

Total

7

5

12

58.3%

41.7%

100.0%

18

45

63

28.6%

71.4%

100.0%

25

50

75

33.3%

66.7%

100.0%

Chi-Square Tests

Value Pearson Chi-Square Continuity

Correctionb

Likelihood Ratio

df

Asymp. Sig. (2-

Exact Sig. (2-

Exact Sig. (1-

sided)

sided)

sided)

4.018a

1

.045

2.790

1

.095

3.795

1

.051

Fisher's Exact Test

.091

Linear-by-Linear Association

3.964

N of Valid Cases

1

.046

75

a. 1 cells (25.0%) have expected count less than 5. The minimum expected count is 4.00. b. Computed only for a 2x2 table Risk Estimate 95% Confidence Interval Value

Lower

Upper

Odds Ratio for Tangible_Ktg (Bukti Langsung Kurang

3.500

.982

12.477

2.042

1.101

3.785

.583

.293

1.160

Baik / Bukti Langsung Baik) For cohort Kepuasan_Ktg = Kepuasan Pasien Rendah For cohort Kepuasan_Ktg = Kepuasan Pasien Tinggi N of Valid Cases

75

.050

7. Reliability Crosstab Kepuasan_Ktg

Reliability_Ktg

Pelayanan

Count

Kurang

% within Reliability_Ktg

Kepuasan

Kepuasan

Pasien Rendah

Pasien Tinggi

Handal Pelayanan

Count

Handal

% within Reliability_Ktg

Total

Count % within Reliability_Ktg

Total

15

16

31

48.4%

51.6%

100.0%

10

34

44

22.7%

77.3%

100.0%

25

50

75

33.3%

66.7%

100.0%

Chi-Square Tests

Value Pearson Chi-Square Continuity

Correctionb

Likelihood Ratio

df

Asymp. Sig. (2-

Exact Sig. (2-

Exact Sig. (1-

sided)

sided)

sided)

5.389a

1

.020

4.296

1

.038

5.370

1

.020

Fisher's Exact Test

.026

Linear-by-Linear Association

5.317

N of Valid Cases

1

.021

75

a. 0 cells (0.0%) have expected count less than 5. The minimum expected count is 10.33. b. Computed only for a 2x2 table Risk Estimate 95% Confidence Interval Value

Lower

Upper

Odds Ratio for Reliability_Ktg (Pelayanan Kurang Handal / Pelayanan

3.188

1.177

8.636

2.129

1.106

4.099

.668

.458

.973

Handal) For cohort Kepuasan_Ktg = Kepuasan Pasien Rendah For cohort Kepuasan_Ktg = Kepuasan Pasien Tinggi N of Valid Cases

75

.019

8. Responsiveness Crosstab Kepuasan_Ktg

Responsiveness_Ktg

Daya

Count

Tanggap

% within

Kurang

Responsiveness_Ktg

Daya

Count

Tanggap

% within

Baik

Responsiveness_Ktg

Total

Kepuasan

Kepuasan

Pasien Rendah

Pasien Tinggi

Count % within Responsiveness_Ktg

Total

12

13

25

48.0%

52.0%

100.0%

13

37

50

26.0%

74.0%

100.0%

25

50

75

33.3%

66.7%

100.0%

Chi-Square Tests

Value Pearson Chi-Square Continuity

Correctionb

Likelihood Ratio

df

Asymp. Sig. (2-

Exact Sig. (2-

Exact Sig. (1-

sided)

sided)

sided)

3.630a

1

.057

2.708

1

.100

3.554

1

.059

Fisher's Exact Test

.072

Linear-by-Linear Association

3.582

N of Valid Cases

1

.058

75

a. 0 cells (0.0%) have expected count less than 5. The minimum expected count is 8.33. b. Computed only for a 2x2 table Risk Estimate 95% Confidence Interval Value

Lower

Upper

Odds Ratio for Responsiveness_Ktg (Daya Tanggap Kurang / Daya

2.627

.959

7.195

1.846

.993

3.434

.703

.466

1.060

Tanggap Baik) For cohort Kepuasan_Ktg = Kepuasan Pasien Rendah For cohort Kepuasan_Ktg = Kepuasan Pasien Tinggi N of Valid Cases

75

.051

9. Emphaty Crosstab Kepuasan_Ktg

Emphaty_Ktg

Empati Petugas

Count

Kurang

% within Emphaty_Ktg

Empati Petugas

Count

Baik

% within Emphaty_Ktg

Total

Kepuasan

Kepuasan

Pasien Rendah

Pasien Tinggi

Count % within Emphaty_Ktg

Total

15

21

36

41.7%

58.3%

100.0%

10

29

39

25.6%

74.4%

100.0%

25

50

75

33.3%

66.7%

100.0%

Chi-Square Tests

Value Pearson Chi-Square Continuity

Correctionb

Likelihood Ratio

df

Asymp. Sig. (2-

Exact Sig. (2-

Exact Sig. (1-

sided)

sided)

sided)

2.163a

1

.141

1.502

1

.220

2.172

1

.141

Fisher's Exact Test

.152

Linear-by-Linear Association

2.135

N of Valid Cases

1

.144

75

a. 0 cells (0.0%) have expected count less than 5. The minimum expected count is 12.00. b. Computed only for a 2x2 table Risk Estimate 95% Confidence Interval Value

Lower

Upper

Odds Ratio for Emphaty_Ktg (Empati Petugas Kurang / Empati

2.071

.779

5.506

1.625

.840

3.143

.784

.563

1.093

Petugas Baik) For cohort Kepuasan_Ktg = Kepuasan Pasien Rendah For cohort Kepuasan_Ktg = Kepuasan Pasien Tinggi N of Valid Cases

75

.110

10. Assurance Crosstab Kepuasan_Ktg

Assurance_Ktg

Pelayanan

Count

Kurang

% within Assurance_Ktg

Kepuasan

Kepuasan

Pasien Rendah

Pasien Tinggi

Terjamin Pelayanan

Count

Terjamin

% within Assurance_Ktg

Total

Count % within Assurance_Ktg

Total

14

18

32

43.8%

56.3%

100.0%

11

32

43

25.6%

74.4%

100.0%

25

50

75

33.3%

66.7%

100.0%

Chi-Square Tests

Value Pearson Chi-Square Continuity

Correctionb

Likelihood Ratio

df

Asymp. Sig. (2-

Exact Sig. (2-

Exact Sig. (1-

sided)

sided)

sided)

2.725a

1

.099

1.969

1

.161

2.715

1

.099

Fisher's Exact Test

.138

Linear-by-Linear Association

2.689

N of Valid Cases

1

.101

75

a. 0 cells (0.0%) have expected count less than 5. The minimum expected count is 10.67. b. Computed only for a 2x2 table Risk Estimate 95% Confidence Interval Value

Lower

Upper

Odds Ratio for Assurance_Ktg (Pelayanan Kurang Terjamin /

2.263

.851

6.018

1.710

.899

3.255

.756

.531

1.075

Pelayanan Terjamin) For cohort Kepuasan_Ktg = Kepuasan Pasien Rendah For cohort Kepuasan_Ktg = Kepuasan Pasien Tinggi N of Valid Cases

75

.081