Guidelines For Effective Feedback
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Deliberate Feedback
• Giver and receiver must have – consensus on the receiver’s goals – constructive motives
• Emphasize description and appreciation • Be concrete and specific • Discuss something the person can act on • Don’t withhold negative feedback if relevant Communication for Managers
Feedback, cont.
• The giver should add his/her own observations and feelings – Be descriptive, not judgmental – Restrict feedback to things you know for certain – “I feel angry” vs. “That was inappropriate”
• Timing is important Communication for Managers
• Giver and receiver must have – consensus on the receiver’s goals – constructive motives
• Emphasize description and appreciation • Be concrete and specific • Discuss something the person can act on • Don’t withhold negative feedback if relevant Communication for Managers
Feedback, cont.
• The giver should add his/her own observations and feelings – Be descriptive, not judgmental – Restrict feedback to things you know for certain – “I feel angry” vs. “That was inappropriate”
• Timing is important Communication for Managers
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