Foreign Bank Final
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SUPPLIER’S POWER • The term 'suppliers' comprises all sources for inputs that are needed in order to provide goods or services. • Supplier bargaining power is likely to be high when: •
• There is the possibility of the supplier integrating forwards in order to obtain higher prices and margins. This threat is especially high when • The buying industry has a higher profitability than the supplying industry, • Forward integration provides economies of scale for the supplier, • The buying industry hinders the supplying industry in their development (e.g. reluctance to accept new releases of products), • The buying industry has low barriers to entry. • In such situations, the buying industry often faces a high pressure on margins from their suppliers. The relationship to powerful suppliers can potentially reduce strategic options for the organization.
SUPPLIER’S POWER
BRAND REPUTATION
AND
RELATIONSHIP WITH CUSTOMERS
CITIBANK • Notwithstanding the slowdown in the local economic environment arising from unprecedented turmoil in global markets, the strong performance of Citibank India branch underscores their strengths built up over 107 years operating in India. • During the year they assisted many corporate customers to raise capital in the local market and, by using global product expertise, to access international capital markets.
• The Citi India franchise continued its track record of innovation and market-leading transactions during the year: • Citi participated in several landmark deals, including the merger between Reliance Petroleum and Reliance Industries, the largest in Indian corporate history. • Citi arranged the commercial paper issuance by ONGC Videsh in what was the largest local currency commercial paper transaction to date. • Citi launched the country’s first transit credit card, the Delhi Metro Citibank Card, which won the "Innovation in Service" OSCARD 2008 award. • Citi launched the Protect & Grow investment product which was the first such product in India to combine the safety of a fixed deposit with the potential for growth.
• In a nationwide survey of customers conducted by the Economic Times’ Brand Equity, Citibank India was voted Best Foreign Bank Brand. • Citibank India also won the Dun & Bradstreet and BusinessWorld awards for Best Foreign Bank in India. • Euromoney, FinanceAsia and The Asset publications presented Citi with Best Investment Bank and Best Foreign Investment Bank in India awards. • Citi Research was ranked #1 by Institutional Investor.
• Citi India’s Corporate Citizenship program includes its Global Community Day, when more than 1,600 employees rolled up their sleeves to volunteer. • Citi also celebrated its fifth annual Citi Microentrepreneur Awards in Delhi, which honoured 10 self-made entrepreneurs that have empowered their communities through microfinance.
DEUTSCHE BANK • Deutsche Bank has been voted the “Best Bank” 2008 by FinanceAsia in its prestigious and heavily contested industry awards. • It is the unflinching trust of its customers and the commitment of their employees that made this award possible. • The award criteria takes into account all aspects of Private and Business Clients (PBC), Investment Banking, Transaction Banking, Private Wealth
HSBC • Business World and Federation of Indian Chambers of Commerce and Industry (FICCI) – Socio Economic Development Foundation (SEDF) Corporate Social Award 2007 from Shri APJ Abdul Kalam, then President of India.
RELATIONSHIP WITH CUSTOMERS • Education At HSBC "Education is key to every success". Educational initiatives at HSBC provide opportunities to underprivileged children to explore their untapped potential and equip them with necessary skills and qualifications.
• Life Skills Life skills programmes supported by HSBC provides tailor made training to underprivileged youth. Youth are enabled to gain access to opportunities for sustainable livelihoods and financial literacy to help them lead a productive life.
• • Women’s Empowerment • HSBC have devised financial literacy programmes, which intervene in the lives of rural poor women. • They supports projects that provide entrepreneurial trainings and information access to make dignified economic
• Microfinance HSBC started with a lending programme for small MFIs • These institutions provide small loans to groups of poor people (mostly women) using wellestablished micro credit delivery methodologies. • They have put in place a microfinance strategy, with the objective of increasing our presence in this segment and building around a lending portfolio, a host of services which can facilitate capacity building, improve operational efficiency and bring the best practices of a transactional banking business to the microfinance domain.
• • Environment HSBC India supports nature, habitat and biodiversity conservation, water harvesting and climate change initiatives. • These projects are designed to ensure that economic development does not take place at the expense of the environment and the awareness component ensures that a large number of varied audiences are exposed to environmental messages.
STANDARD CHARTERED • STANDARD CHARTERED WON RETAIL BANKER INTERNATIONAL AWARD FOR BEST RETAIL BANK
• Standard Chartered has continued to earn the trust of its customers during the financial crisis, demonstrated by a doubledigit percentage year-on-year growth in thenumber of “Priority Banking” customers. • To further reinforce its market leading position, it has rolled out a new global strategy for Priority Banking - introducing
BARCLAYS • Barclays has been recognised all over the world, for its achievements: from innovative products and exemplary people to charity work and sustainability initiatives.
• Best Contribution to ATM Security Absa, majority owned by Barclays, wins a Global ATM Security Alliance award for Best Contribution to ATM Security, following the launch of its ‘Jitter’ software which causes a vibration in ATM card readers, preventing information being
ABN AMRO • Acknowledging the efforts of ABN Amro Bank in furthering the cause of financial inclusion in India, Dun and Bradstreet - a leading provider of global business information, knowledge and insight- has conferred the award for "Best Bank in the Foreign Banks category- Priority Sector Lending" on the bank. • Meera Sanyal, Country Executive India, ABN Amro Bank accepted the award at the Dun and Bradstreet
BNP PARIBAS • BNP Paribas received the title of “Energy Finance House of the Year”, awarded by Energy Risk, a publication specialized in various markets such as, hydrocarbon, gas, and electricity. • The jury was particularly impressed by BNP Paribas' capacity to adapt their financing offers to an environment where the market conditions are constantly evolving. BNP Paribas group was also named “Best Energy Finance Bank 2009” by
BIDDING PROCESSES/ CAPABILITIES • The strength of suppliers represents a weak or a strong force hinges on the amount of bargaining power they can exert and, ultimately, on how they can influence the terms and conditions of transactions in their favour. • Suppliers would prefer to sell to you at the highest price possible or provide you with no more services than necessary. • If the force is weak, then you may be able to negotiate a favorable business deal for yourself. • Conversely, if the force is strong, then you are in a weak position and may have to pay a higher price or accept a lower level of quality or service.
Highest Interest Rate in the World
International Bank of Azerbaijan
INTEREST PAID ANNUALLY Term MONTHLY USD €/£ 60Bss months 16.3% 14.0%
INTEREST PAID
36 months
Term
USD
€/£
60 months
15.2%
13.2%
14.5%
11.4%
36 months
13.6%
10.8%
12.8%
8.7%
12 months
12.0%
8.4%
12 months
Term
12 months
INTEREST RATE PAID IN ADVANCE USD €/£ 11.0%
7.8%
AS COMPARED IN INDIA, CITIBANK Term
Rate
36 months
8%
12 months
6.75%
DEUTSCHE BANK Term
Rate
60 months
6%
36 months
5.5%
12 months
4.5%
Term
HSBC BANK
60 months
36 months 12 months
Rate 5.5%
5.75% 4.5%
STANDARD CHARTERED BANK Term
Rate
60 months
7.25%
36 months
7%
12 months
5.5%
Term
BARCLAYS BANK
60 months
Rate 7%
36 months 12 months
6.5% 5%
ABN AMRO BANK
Term
Rate
36 months
7%
12 months
4.75%
BUYER POWER 1.Buyer Choice-(People’s trust) Standard Chartered Bank It is a London Based bank. Although the bank is located in Britain ,still a huge chunk of its revenues originate from the continents of Asia Africa and middle East. In India, the Standard Chartered Bank introduced its first branch in Kolkata on 12th of April 1858.
Citibank Citibank is one of the largest banks in the U.S Citibank had been founded in the year 1812
Deutsche Bank Deutsche Bank started its operations In India in 1994. Presently, Deutsche Bank operates with staff strength of more than 500 people
HSBC Bank Ltd With a loan-deposit ratio of 90%, HSBC Bank is one of the five British banks that claim to have more deposits than loans. Such a high loan-deposit ratio of the bank has been able to retain the trust of its investors and customers, keeping them assured of its financial strengths.
Change cost/Frequency • Frequency is the number of occurrences of a repeating event per unit time. • The change of customer pertaining to banking is very low. • Individual or HNI does not often change their bank account often. •
CHANGE IN CUSTOMER BANKS
INTEREST RATES FOR LOANS
HSBC
13.75%
ABN-AMBO
11%
DEUTSCHE POSTBANK HOME FINANCE LTD
9%
DEUTSCHE BANK
13.5 (FIXED) AND 11.25 (FLOATING)
CITIBANK
16%
• Fortune ranked American Express as the 62nd best place in the U.S. to work for in the year 2008, which was the top position among the bank card companies in the list
Product/Service Importance
HSBC Bank
• HSBC Bank is well known for having established the first ATM (Automatic Teller Machine) in India in the year 1987 ABN-AMRO
• The ABN AMRO Bank has initiated its Microfinance program in India, which is the largest one among the same being offered by foreign banks in the country. •
New Market Entrants. The higher the competition in a particular sector, The easier it is for any new firm to enter this sector and also change the major
determinants
of
environment at any time.
the
market
The threat of new entrant will depend on the following determinants: 1) Entry ease of the foreign bank.
2) Geographical factors affecting foreign banks in india.
3) Incumbent resistance.
4) New entrant strategy.
5) Distribution channel.
Entry Ease of foreign banks. • After the liberalization and globalization process that started in Year 1991, the banking industry in India has seen many foreign banks coming to India. q Below are some of the banks currently operating in India: 1. Citi Bank. 6. HSBC Bank. 2. Standard Chartered Bank 7. Barclays Bank. 3. ABN AMRO Bank. 8. Royal Bank of Scotland. 4. BNP Paribas. 9.Bank Of Tokyo. 5. Bank of America. And many others…..
The below condition makes foreign banks easy to enter in India: • For any foreign banks to setup their business in india, the minimum start up capital required is Rs 3 billion. • Favourable Economic and political relations between India and the country of incorporation of the foreign bank. • Financial soundness of the foreign bank. • Ownership pattern of the foreign bank. • Good International and home country ranking of the foreign bank. • Acceptable Rating of the foreign bank by international rating agencies. • International presence of the foreign bank.
Incumbent resistance • • The Committee on Financial Sector Assessment (CFSA) maintained that the foreign banks shareholding in the subsidiaries should not exceed more than 74% along with the rules and regulation applicable to private banks. • Indian policymakers have decided to adopt a quid pro quo stance in respect of permitting foreign banks’ easy entry into the country. • Foreign banks today continue to be hampered by legacy issue of restricted branch presence in the country
Route to market. qWhy Foreign Banks are entering India. • According to the RBI, • The bank credit is growing at 30% per annum and retail credit is expected to grow to Rs 575,000 crore by 2010. • Presently, total number of banking branches and ATMs in India is about 75,000 and 35,000 respectively. • On the other hand, the number of banking branches is still meagre for our population as more than 16,000 people are dependent on a single branch. • While 60% of our population has access to banks, only 15% out of this has loan accounts
Expansion of Foreign banks.
• Expansion of retail banking has a lot of potential as retail assets are just 22% of the total banking assets and contribution of retail loans to GDP stands merely at 6% in India vis-àvis 15% in China and 24% in Thailand. •
Citi banks expansion. • Citibank has increased its branch network from 26 to 31 in June this year, in it operation spread across 21 cities. • If they are to have six to seven per cent market share, they will need a large distribution network of 125200 branches across 75 cities.
HSBC Banks Expansion. • HSBC India is planning to expand the scope of its factoring services in tier-II cities across the country, with a focus on small and medium enterprises. • • It’s current focus is on mid-market segment, which has potential for big volumes,
Standard chartered bank • Hiring 2,000 people by the end of this calendar year. • • Standard Chartered Bank has drawn up plans to make a determined entry into providing business equipment loans to small and medium enterprises (SMEs) in the near future. •
Deutsche Banks Expansion. • Deutsche Postbank Home Finance Ltd is expanding its reach in the Indian market and has set itself the target of disbursing housing loans of Rs 1,900 crore during the current financial year, • The company had set up 25 branches in the country, • Deutsche Bank India has launched two Web-enabled wealth management tools `WealthPro' and `InvestPro' to cater to the needs of the retail banking clients and will help them to manage and plan their wealth,
Product and Technology development
Product And Technology Development
Technology
Citibank vAccess channels: Online banking services
• Online bill payment- to make online payments for all your Utility Bills like mobile, landline, electricity, etc. • Statement on e-mail- A bit for the environment! Sign up for the Statement on E-mail service and, receive your Credit Card/Bank Account Statement to your E-mail Id. • Citialerts -helps keep track of Savings Account, Credit Card transactions and Investments activities through regular
• • SMS banking Citi alert on demand- CitiAlert on Demand is an exclusive service for Citibank Credit Cards and Banking customers. Just send an sms 52484 from your registered mobile number and get your Credit Card or banking account details instantaneously.
Other online services
• • • • •
•
Citibanks e-pay-pay your Citibank Credit Card payments online from any bank account. Online tax payment Online EMI payment ATM locator- it locates ATM’s all over India. Branch locator- it locates the branches .
vAccess channels Online banking services
•
•
•
•
•
One-bank view: You can track the balances and transactions of your savings / current / credit card account as well as your other linked accounts. Make payments online: Auto-pay your mobile, electricity & other utility bills online. Also, make monthly credit card payments. Transfer funds: Use the NEFT facility to seamlessly transfer funds to other bank accounts. You can also set up repetitive payments instruction for regular transfers. Manage your investments: You can view and analyse your investments with our web-enabled wealth management tools - db WealthPro & db InvestPro. Book Fixed Deposit: Now you can open a fixed deposit and a flexifixed deposit account online.
•
Value-added services: View the status of a cheque in clearing, stop multiple cheque payments, get SMS / email alerts.
•
Online Security: Our cutting-edge multiple layers of security will put your fears to rest when you transact online.
•
Unlock your password: You can unlock your password by simply calling their Phone Banking team.
ATM banking
•
Multiple transaction facilities at Deutsche Bank ATMs in India • Cash Withdrawal • Balance Enquiry • Fast Cash • Mini Statement (last 10 transactions) • PIN Change
• Prepaid mobile recharge- Recharge your Prepaid Mobile instantaneously and free of charge, against your Citibank Credit or Debit Card. This exclusive facility is currently available on Aircel, Airtel, BPL Mobile, BSNL, Idea, Reliance India Mobile, Tata Indicom, Virgin Mobile and Vodafone Prepaid connections.
•
Online security measures
•
•
•
Secured log in-All information passed on between Citibank and your personal computer is "scrambled" and "reassembled" using 128-bit encryption, the highest level of encryption commercially available . Automatic time out- Once logged into Citibank Online, if there is no activity for 5 minutes, your secured Citibank Online session will be automatically terminated to help protect against unauthorised access Automatic lock out- if the Internet Password (IPIN) has been entered incorrectly six consecutive times, Citibank will lock any further online access to the accounts
Mobile banking
•
•
Citi mobile banking-Citi Mobile works on your mobile phone and is a simple, secure and a fast way to transact 24x7 from the comfort of your home, office or even from your car!
• • Recharge your prepaid mobile card at any Deutsche Bank ATM. • • Funds Transfer to any Deutsche Bank account • Cash / Cheque Deposit • Statement Request • Chequebook Request • • • • Global ATM Alliance for international travellers: Normally when you use your card abroad, you have to pay an ATM access fee and a machine level surcharge. Our Global ATM Alliance with leading international banks helps us offer free ATM transactions abroad. • •
Phone banking • Fixed deposits • Relationship banking • Mobile banking
• Keep track of your banking or credit card account on the move. • Apply for a product through your mobile. • Get instant updates about your credit card or bank account through our SMS alert service - dbAlerts. This service is absolutely free of charge. Get alerts about credit card, banking relationships. • •
barclays
bank
Online banking • Account Services: Complete account details like account balance, monthly statements, funds or cheque status is available for Savings Current account. • Funds Transfers & Payments • Request a cheque book or give stop payment instructions. • Bill Payments
E- statements Mobile banking Online money transfer Rewards programme Get reward points for every transaction through our Alternate Banking Channels.
ATM’S
Fashion and trends vSpecial offers citibank
q Citigourmet pleasures- great offers on fine dining in various cities. Only for credit card members. q Citibank ATM/ debit card offers- special discounts at various outlets such as apparels, jewellery, mobiles, opticals. q Shopping online. q Travel guru- get 25% cash back on booking of hotels and holiday packages with credit card. q Citiflorist- shop online to buy flowers with debit / credit card and get special offers.
q q q Festive Promotion 2009 • People spending a minimum of Rs. 25,000 and making a minimum of 5 swipes between 16th September and 15th November qualify for a Quiz. • Quiz to be played via SMS or through www.deutschebank.co.in. • The first 1000 correct responses to the Quiz will win Rs. 4,999 cash-back. • Quiz open from November 20th - November 30th, 2009. q Credit Cards Redemption Offer Get ready to take-off with your Deutsche Bank Credit Card*. You can now redeem your accumulated reward points earned on your credit card for a one-way Jet Airways ticket. q Increased Welcome Bonus • apply for Miles & More Credit Card and activate your card by December 31, 2009 to bring home an 30% higher welcome bonus. q Jet Airways Companion Offer • where you get one free round-trip ticket for every Jet
barclays
q q Cosmopolitan investing • For barclays premier customers a variety of international savings & investment products as well as offshore banking with international teams dealing with clients across 60 different countries . q Premier luxury lounge • The Premier Lounge, a unique balance of personal as well as professional space & facilities helps q Enhancing your lifestyle • Pleasurable, Relaxing, Luxurious & Exceptional experiences are what we seek to offer through our lifestyle events, be it art, music, theatre, cinema or just simply a heady evening. q NRI banking • a world class banking experience for customers, who want to bank in India. • a range of financial products that are designed to address specific banking needs. •
vInnovations
citibank
q q Citi tap and pay • Lets you use your mobile phone as your credit card. • Brought to you in association with Nokia, MasterCard & Vodafone, Citi Tap and Pay allows you to make payments on your Credit Card for purchases at the top shopping outlets in Bengaluru by simply tapping your mobile phone at the checkout point! q Unique Internet Password (IPIN) • Your security is governed by your Unique Secure IPIN (Internet Password) • To select your IPIN online, you will have to verify your personal information and generate an Online Authorisation Code (OAC) that will be sent to your Mobile phone/E-mail address. You will then have to reconfirm the details and select your IPIN •
q Virtual keyboard login. • all you need to do is to use your mouse instead of your keyboard to enter your password information. "The Virtual Keyboard is dynamic and the position of characters change every time". • The VIRTUAL KEYBOARD protects you from malicious 'Spyware' and 'Trojan Programs' designed to capture your keystrokes and thus reveal your secret password. • The VIRTUAL KEYBOARD eliminates this risk and makes your Citibank Login that much safer and provides for a secure online banking experience. • q Citibank suvidha. • Developed in India, it is now being rolled out across the world a first for a banking product developed in India for the Indian market. • Designed especially for salaried individuals with maximum convenience and unique benefits like utility bill payments, automatic creation of fixed deposits, direct credit of salary reimbursements, etc. • Citibank decided to test launch this scheme, renamed
• • • Deutsche Bank India Launched Government Securities Fund in 10/8/2008 • a fixed income fund that will invest in government securities as it on expectation of softer interest rates. DWS Gilt Fund, which would invest in an actively managed portfolio of government securities, joins India's 31 gilt funds that managed about INR 20 billion at the end of August. • DBOI launched New Service Delivery Centre in Jaipur in 09/11/2008 • This state-of-the-art facility, located within Mahindra World City, houses operational and support teams for Deutsche Bank for several of the Bank`s divisions, commencing initially with Investments Banking and Asset Management.
barclays
q q Barclays' Reward Points Program (20th may 2009) • ElectraCard Services recently launched the electra Loyalty Management System for Barclays Bank .This new solution allows Barclays customers to benefit from various loyalty programs and win rewards across various channels. q Drop- down-feature • Barclays Global Retail and Commercial Bank (GRCB) India launched the ‘Drop Down Feature’ for its Business Loans category. Through this feature, customers availing of Business Loans, who are regular in their repayment of their EMIs over a 12 month period will benefit from a lowering of interest rates for the remaining tenor of the loan. q Yatra barclaypremium card • YatraBarclaycard Platinum Cardholder are entitled to the benefits offered by Visa. tie-ups with major national and international carriers give the freedom to take any flight that
q Barclays Premier League Barclaycard The only card for football fans. Get all the excitement of the Barclays Premier League with unique football card. You get all the advantages of regular cards and also enjoy special football benefits in the form of newsletter and get up-to-date news on: • Current EPL table standings and match schedules • An in-depth analysis on various games, players and coaches. • Transfer rumours, possible transfers and game strategies. • Injury updates and player rotations. • Insider gossips about various clubs, players and coaches.
Guidelines by rbi for foreign banks
• Roadmap for Presence of Foreign Banks in India The roadmap is divided into two phases. phase 1: march 2005 to march 2009 1. New banks- first time presence Foreign banks could either choose to operate through bank presence or set up 100% wholly owned subsidiary (WOS), following the 1 mode presence criteria. 2. Existing banks- branch expansion policy the no. of branches permitted each year is proposed to go beyond the existing WTO commitment of 12 each year. 3. Conversion of existing branches to WOS. The Reserve Bank may also prescribe market access and national treatment limitation consistent with WTO as also other appropriate limitations to the operations of WOS, consistent with international practices and the country’s requirements.
Phase 2: April 2009 Mergers and acquisitions of any pvt. Sector bank in india After a review is made to the extent of foreign investment and foreign banks in India, they may be permitted to enter into merger and acquisitions with any pvt. Sector bank in india subject to overall investment limit of 74%.
COMPETITIVE RIVALRY
vNumber And Size Of Firms vIndustry Size And Trends vProduct / Service Ranges
BANK NAME
NO OF BRANCHES
NO OF ATMS NO OF EMPLOYEES
Standard Chartered Barclays
90
7825 11
1782
LOCATION Nariman point Worli
ABN Amro
5
Deustche Bank
30
3241
HSBC
13
2005
Fort
Citi Bank
47
7446
Bandra
BNP Paribas
41
4795
Bank Of America
9
347
Bank Of Tokyo
5
294
Royal Bank Of Scotland
3
150
Nariman Point
Fort Fort
Scope for foreign banks
vForeign banks brought latest technology and latest banking practices in India. vGovernment had came up with a road map for expansion of foreign banks in India. vIn the first phase between March 2005 and March 2009, foreign banks may establish a presence by way of setting up a wholly owned
v The second phase would have commenced form April 2009 after a review of the experience gained after due consultation with all the stake holders in the banking sector. v Experts say, that before 2009, public sector banks would like to join forces v public sector banks, like it or not, are unlikely to be taken over by foreign banks if the policy opens up in 2009, even though many are weak and ripe for a strong partner
vMichael J Higgins has said that although India will continue to attract the attention of global banking players, it is less likely that foreign banks will aggressively pursue penetration or go for acquisition of an Indian bank in future due to severe capital constraints. vHiggins said that in the current scenario, capital became scarce for foreign banks that had traditionally been very active in the western countries. If times were good, these banks otherwise would have actively pursued the expansion strategies across the developing economies like China and India through organic or
v Post the recent global crises that shattered the leading banks across the globe, their acquisitions or strategic investments in Indian banks in future are ruled out for the moment,
Common Services vDebit & Prepaid Cards vCREDIT CARDS vLOAN AND MORTAGES vInsurance & Investments vACCOUNTS •
Different Services v Barclays consumer banking :- it includes personal loans which come with smaller monthly repayments, credit cards which allow customers to choose their payment date, and Hello Money, which provides service to combines technology with convenience. v BNP Paribas Corporate and Institutional Banking :- it include Asset Management, Cash Management, Corporate Banking and Finance, Equity Brokerage and Trade Finance
v Citibank For corporate customers there are services, which comprises of customized banking solutions according to the needs of its corporate customers. It include Cash Management, Trade Services, Loans, Securities and Fund Services, and Investment Banking services. v ABN AMRO Bank The bank offers specialized services to international diamond and jewellery merchants it caters to the needs of diamond and the jewellery merchants in the Indian Sub-continent v Standard Chartered Bank specializes in the provision of cash management , trade, finance treasury and custody services
vHsbc Products and Solutions they offer: Ø Making and receiving international payments Ø Global cash management Ø International risk management Ø International business traveler Ø Importing and exporting •
Differential v Barclays The Latitude Club which is a global commercial banking scheme from Barclays that assists corporate customers to identify new business partners internationally v BNP Paribas The bank is assumed as one of the top corporate banks operating in India,
v Citibank The bank have a customer base of 15 million users catered by its online services division alone. v ABN AMRO Bank The ABN AMRO Bank has initiated its Microfinance program in India, which is the largest one among the same being offered by foreign banks in the country ,it provides micro loans less than USD 200 to its target consumer group of poor women with rural background. v Standard Chartered The international debit card provides free access to over 1500 Visa ATM's, a first in the banking industry, Mileage, an overdraft facility against the security of a car and Smart Credit, a personal line of credit for salaried customers.
vHsbc Self-service banking with over 150 in-branch and off-branch ATMs and 24-hour phone banking HSBC Internet Banking is available country wise.
• There is the possibility of the supplier integrating forwards in order to obtain higher prices and margins. This threat is especially high when • The buying industry has a higher profitability than the supplying industry, • Forward integration provides economies of scale for the supplier, • The buying industry hinders the supplying industry in their development (e.g. reluctance to accept new releases of products), • The buying industry has low barriers to entry. • In such situations, the buying industry often faces a high pressure on margins from their suppliers. The relationship to powerful suppliers can potentially reduce strategic options for the organization.
SUPPLIER’S POWER
BRAND REPUTATION
AND
RELATIONSHIP WITH CUSTOMERS
CITIBANK • Notwithstanding the slowdown in the local economic environment arising from unprecedented turmoil in global markets, the strong performance of Citibank India branch underscores their strengths built up over 107 years operating in India. • During the year they assisted many corporate customers to raise capital in the local market and, by using global product expertise, to access international capital markets.
• The Citi India franchise continued its track record of innovation and market-leading transactions during the year: • Citi participated in several landmark deals, including the merger between Reliance Petroleum and Reliance Industries, the largest in Indian corporate history. • Citi arranged the commercial paper issuance by ONGC Videsh in what was the largest local currency commercial paper transaction to date. • Citi launched the country’s first transit credit card, the Delhi Metro Citibank Card, which won the "Innovation in Service" OSCARD 2008 award. • Citi launched the Protect & Grow investment product which was the first such product in India to combine the safety of a fixed deposit with the potential for growth.
• In a nationwide survey of customers conducted by the Economic Times’ Brand Equity, Citibank India was voted Best Foreign Bank Brand. • Citibank India also won the Dun & Bradstreet and BusinessWorld awards for Best Foreign Bank in India. • Euromoney, FinanceAsia and The Asset publications presented Citi with Best Investment Bank and Best Foreign Investment Bank in India awards. • Citi Research was ranked #1 by Institutional Investor.
• Citi India’s Corporate Citizenship program includes its Global Community Day, when more than 1,600 employees rolled up their sleeves to volunteer. • Citi also celebrated its fifth annual Citi Microentrepreneur Awards in Delhi, which honoured 10 self-made entrepreneurs that have empowered their communities through microfinance.
DEUTSCHE BANK • Deutsche Bank has been voted the “Best Bank” 2008 by FinanceAsia in its prestigious and heavily contested industry awards. • It is the unflinching trust of its customers and the commitment of their employees that made this award possible. • The award criteria takes into account all aspects of Private and Business Clients (PBC), Investment Banking, Transaction Banking, Private Wealth
HSBC • Business World and Federation of Indian Chambers of Commerce and Industry (FICCI) – Socio Economic Development Foundation (SEDF) Corporate Social Award 2007 from Shri APJ Abdul Kalam, then President of India.
RELATIONSHIP WITH CUSTOMERS • Education At HSBC "Education is key to every success". Educational initiatives at HSBC provide opportunities to underprivileged children to explore their untapped potential and equip them with necessary skills and qualifications.
• Life Skills Life skills programmes supported by HSBC provides tailor made training to underprivileged youth. Youth are enabled to gain access to opportunities for sustainable livelihoods and financial literacy to help them lead a productive life.
• • Women’s Empowerment • HSBC have devised financial literacy programmes, which intervene in the lives of rural poor women. • They supports projects that provide entrepreneurial trainings and information access to make dignified economic
• Microfinance HSBC started with a lending programme for small MFIs • These institutions provide small loans to groups of poor people (mostly women) using wellestablished micro credit delivery methodologies. • They have put in place a microfinance strategy, with the objective of increasing our presence in this segment and building around a lending portfolio, a host of services which can facilitate capacity building, improve operational efficiency and bring the best practices of a transactional banking business to the microfinance domain.
• • Environment HSBC India supports nature, habitat and biodiversity conservation, water harvesting and climate change initiatives. • These projects are designed to ensure that economic development does not take place at the expense of the environment and the awareness component ensures that a large number of varied audiences are exposed to environmental messages.
STANDARD CHARTERED • STANDARD CHARTERED WON RETAIL BANKER INTERNATIONAL AWARD FOR BEST RETAIL BANK
• Standard Chartered has continued to earn the trust of its customers during the financial crisis, demonstrated by a doubledigit percentage year-on-year growth in thenumber of “Priority Banking” customers. • To further reinforce its market leading position, it has rolled out a new global strategy for Priority Banking - introducing
BARCLAYS • Barclays has been recognised all over the world, for its achievements: from innovative products and exemplary people to charity work and sustainability initiatives.
• Best Contribution to ATM Security Absa, majority owned by Barclays, wins a Global ATM Security Alliance award for Best Contribution to ATM Security, following the launch of its ‘Jitter’ software which causes a vibration in ATM card readers, preventing information being
ABN AMRO • Acknowledging the efforts of ABN Amro Bank in furthering the cause of financial inclusion in India, Dun and Bradstreet - a leading provider of global business information, knowledge and insight- has conferred the award for "Best Bank in the Foreign Banks category- Priority Sector Lending" on the bank. • Meera Sanyal, Country Executive India, ABN Amro Bank accepted the award at the Dun and Bradstreet
BNP PARIBAS • BNP Paribas received the title of “Energy Finance House of the Year”, awarded by Energy Risk, a publication specialized in various markets such as, hydrocarbon, gas, and electricity. • The jury was particularly impressed by BNP Paribas' capacity to adapt their financing offers to an environment where the market conditions are constantly evolving. BNP Paribas group was also named “Best Energy Finance Bank 2009” by
BIDDING PROCESSES/ CAPABILITIES • The strength of suppliers represents a weak or a strong force hinges on the amount of bargaining power they can exert and, ultimately, on how they can influence the terms and conditions of transactions in their favour. • Suppliers would prefer to sell to you at the highest price possible or provide you with no more services than necessary. • If the force is weak, then you may be able to negotiate a favorable business deal for yourself. • Conversely, if the force is strong, then you are in a weak position and may have to pay a higher price or accept a lower level of quality or service.
Highest Interest Rate in the World
International Bank of Azerbaijan
INTEREST PAID ANNUALLY Term MONTHLY USD €/£ 60Bss months 16.3% 14.0%
INTEREST PAID
36 months
Term
USD
€/£
60 months
15.2%
13.2%
14.5%
11.4%
36 months
13.6%
10.8%
12.8%
8.7%
12 months
12.0%
8.4%
12 months
Term
12 months
INTEREST RATE PAID IN ADVANCE USD €/£ 11.0%
7.8%
AS COMPARED IN INDIA, CITIBANK Term
Rate
36 months
8%
12 months
6.75%
DEUTSCHE BANK Term
Rate
60 months
6%
36 months
5.5%
12 months
4.5%
Term
HSBC BANK
60 months
36 months 12 months
Rate 5.5%
5.75% 4.5%
STANDARD CHARTERED BANK Term
Rate
60 months
7.25%
36 months
7%
12 months
5.5%
Term
BARCLAYS BANK
60 months
Rate 7%
36 months 12 months
6.5% 5%
ABN AMRO BANK
Term
Rate
36 months
7%
12 months
4.75%
BUYER POWER 1.Buyer Choice-(People’s trust) Standard Chartered Bank It is a London Based bank. Although the bank is located in Britain ,still a huge chunk of its revenues originate from the continents of Asia Africa and middle East. In India, the Standard Chartered Bank introduced its first branch in Kolkata on 12th of April 1858.
Citibank Citibank is one of the largest banks in the U.S Citibank had been founded in the year 1812
Deutsche Bank Deutsche Bank started its operations In India in 1994. Presently, Deutsche Bank operates with staff strength of more than 500 people
HSBC Bank Ltd With a loan-deposit ratio of 90%, HSBC Bank is one of the five British banks that claim to have more deposits than loans. Such a high loan-deposit ratio of the bank has been able to retain the trust of its investors and customers, keeping them assured of its financial strengths.
Change cost/Frequency • Frequency is the number of occurrences of a repeating event per unit time. • The change of customer pertaining to banking is very low. • Individual or HNI does not often change their bank account often. •
CHANGE IN CUSTOMER BANKS
INTEREST RATES FOR LOANS
HSBC
13.75%
ABN-AMBO
11%
DEUTSCHE POSTBANK HOME FINANCE LTD
9%
DEUTSCHE BANK
13.5 (FIXED) AND 11.25 (FLOATING)
CITIBANK
16%
• Fortune ranked American Express as the 62nd best place in the U.S. to work for in the year 2008, which was the top position among the bank card companies in the list
Product/Service Importance
HSBC Bank
• HSBC Bank is well known for having established the first ATM (Automatic Teller Machine) in India in the year 1987 ABN-AMRO
• The ABN AMRO Bank has initiated its Microfinance program in India, which is the largest one among the same being offered by foreign banks in the country. •
New Market Entrants. The higher the competition in a particular sector, The easier it is for any new firm to enter this sector and also change the major
determinants
of
environment at any time.
the
market
The threat of new entrant will depend on the following determinants: 1) Entry ease of the foreign bank.
2) Geographical factors affecting foreign banks in india.
3) Incumbent resistance.
4) New entrant strategy.
5) Distribution channel.
Entry Ease of foreign banks. • After the liberalization and globalization process that started in Year 1991, the banking industry in India has seen many foreign banks coming to India. q Below are some of the banks currently operating in India: 1. Citi Bank. 6. HSBC Bank. 2. Standard Chartered Bank 7. Barclays Bank. 3. ABN AMRO Bank. 8. Royal Bank of Scotland. 4. BNP Paribas. 9.Bank Of Tokyo. 5. Bank of America. And many others…..
The below condition makes foreign banks easy to enter in India: • For any foreign banks to setup their business in india, the minimum start up capital required is Rs 3 billion. • Favourable Economic and political relations between India and the country of incorporation of the foreign bank. • Financial soundness of the foreign bank. • Ownership pattern of the foreign bank. • Good International and home country ranking of the foreign bank. • Acceptable Rating of the foreign bank by international rating agencies. • International presence of the foreign bank.
Incumbent resistance • • The Committee on Financial Sector Assessment (CFSA) maintained that the foreign banks shareholding in the subsidiaries should not exceed more than 74% along with the rules and regulation applicable to private banks. • Indian policymakers have decided to adopt a quid pro quo stance in respect of permitting foreign banks’ easy entry into the country. • Foreign banks today continue to be hampered by legacy issue of restricted branch presence in the country
Route to market. qWhy Foreign Banks are entering India. • According to the RBI, • The bank credit is growing at 30% per annum and retail credit is expected to grow to Rs 575,000 crore by 2010. • Presently, total number of banking branches and ATMs in India is about 75,000 and 35,000 respectively. • On the other hand, the number of banking branches is still meagre for our population as more than 16,000 people are dependent on a single branch. • While 60% of our population has access to banks, only 15% out of this has loan accounts
Expansion of Foreign banks.
• Expansion of retail banking has a lot of potential as retail assets are just 22% of the total banking assets and contribution of retail loans to GDP stands merely at 6% in India vis-àvis 15% in China and 24% in Thailand. •
Citi banks expansion. • Citibank has increased its branch network from 26 to 31 in June this year, in it operation spread across 21 cities. • If they are to have six to seven per cent market share, they will need a large distribution network of 125200 branches across 75 cities.
HSBC Banks Expansion. • HSBC India is planning to expand the scope of its factoring services in tier-II cities across the country, with a focus on small and medium enterprises. • • It’s current focus is on mid-market segment, which has potential for big volumes,
Standard chartered bank • Hiring 2,000 people by the end of this calendar year. • • Standard Chartered Bank has drawn up plans to make a determined entry into providing business equipment loans to small and medium enterprises (SMEs) in the near future. •
Deutsche Banks Expansion. • Deutsche Postbank Home Finance Ltd is expanding its reach in the Indian market and has set itself the target of disbursing housing loans of Rs 1,900 crore during the current financial year, • The company had set up 25 branches in the country, • Deutsche Bank India has launched two Web-enabled wealth management tools `WealthPro' and `InvestPro' to cater to the needs of the retail banking clients and will help them to manage and plan their wealth,
Product and Technology development
Product And Technology Development
Technology
Citibank vAccess channels: Online banking services
• Online bill payment- to make online payments for all your Utility Bills like mobile, landline, electricity, etc. • Statement on e-mail- A bit for the environment! Sign up for the Statement on E-mail service and, receive your Credit Card/Bank Account Statement to your E-mail Id. • Citialerts -helps keep track of Savings Account, Credit Card transactions and Investments activities through regular
• • SMS banking Citi alert on demand- CitiAlert on Demand is an exclusive service for Citibank Credit Cards and Banking customers. Just send an sms 52484 from your registered mobile number and get your Credit Card or banking account details instantaneously.
Other online services
• • • • •
•
Citibanks e-pay-pay your Citibank Credit Card payments online from any bank account. Online tax payment Online EMI payment ATM locator- it locates ATM’s all over India. Branch locator- it locates the branches .
vAccess channels Online banking services
•
•
•
•
•
One-bank view: You can track the balances and transactions of your savings / current / credit card account as well as your other linked accounts. Make payments online: Auto-pay your mobile, electricity & other utility bills online. Also, make monthly credit card payments. Transfer funds: Use the NEFT facility to seamlessly transfer funds to other bank accounts. You can also set up repetitive payments instruction for regular transfers. Manage your investments: You can view and analyse your investments with our web-enabled wealth management tools - db WealthPro & db InvestPro. Book Fixed Deposit: Now you can open a fixed deposit and a flexifixed deposit account online.
•
Value-added services: View the status of a cheque in clearing, stop multiple cheque payments, get SMS / email alerts.
•
Online Security: Our cutting-edge multiple layers of security will put your fears to rest when you transact online.
•
Unlock your password: You can unlock your password by simply calling their Phone Banking team.
ATM banking
•
Multiple transaction facilities at Deutsche Bank ATMs in India • Cash Withdrawal • Balance Enquiry • Fast Cash • Mini Statement (last 10 transactions) • PIN Change
• Prepaid mobile recharge- Recharge your Prepaid Mobile instantaneously and free of charge, against your Citibank Credit or Debit Card. This exclusive facility is currently available on Aircel, Airtel, BPL Mobile, BSNL, Idea, Reliance India Mobile, Tata Indicom, Virgin Mobile and Vodafone Prepaid connections.
•
Online security measures
•
•
•
Secured log in-All information passed on between Citibank and your personal computer is "scrambled" and "reassembled" using 128-bit encryption, the highest level of encryption commercially available . Automatic time out- Once logged into Citibank Online, if there is no activity for 5 minutes, your secured Citibank Online session will be automatically terminated to help protect against unauthorised access Automatic lock out- if the Internet Password (IPIN) has been entered incorrectly six consecutive times, Citibank will lock any further online access to the accounts
Mobile banking
•
•
Citi mobile banking-Citi Mobile works on your mobile phone and is a simple, secure and a fast way to transact 24x7 from the comfort of your home, office or even from your car!
• • Recharge your prepaid mobile card at any Deutsche Bank ATM. • • Funds Transfer to any Deutsche Bank account • Cash / Cheque Deposit • Statement Request • Chequebook Request • • • • Global ATM Alliance for international travellers: Normally when you use your card abroad, you have to pay an ATM access fee and a machine level surcharge. Our Global ATM Alliance with leading international banks helps us offer free ATM transactions abroad. • •
Phone banking • Fixed deposits • Relationship banking • Mobile banking
• Keep track of your banking or credit card account on the move. • Apply for a product through your mobile. • Get instant updates about your credit card or bank account through our SMS alert service - dbAlerts. This service is absolutely free of charge. Get alerts about credit card, banking relationships. • •
barclays
bank
Online banking • Account Services: Complete account details like account balance, monthly statements, funds or cheque status is available for Savings Current account. • Funds Transfers & Payments • Request a cheque book or give stop payment instructions. • Bill Payments
E- statements Mobile banking Online money transfer Rewards programme Get reward points for every transaction through our Alternate Banking Channels.
ATM’S
Fashion and trends vSpecial offers citibank
q Citigourmet pleasures- great offers on fine dining in various cities. Only for credit card members. q Citibank ATM/ debit card offers- special discounts at various outlets such as apparels, jewellery, mobiles, opticals. q Shopping online. q Travel guru- get 25% cash back on booking of hotels and holiday packages with credit card. q Citiflorist- shop online to buy flowers with debit / credit card and get special offers.
q q q Festive Promotion 2009 • People spending a minimum of Rs. 25,000 and making a minimum of 5 swipes between 16th September and 15th November qualify for a Quiz. • Quiz to be played via SMS or through www.deutschebank.co.in. • The first 1000 correct responses to the Quiz will win Rs. 4,999 cash-back. • Quiz open from November 20th - November 30th, 2009. q Credit Cards Redemption Offer Get ready to take-off with your Deutsche Bank Credit Card*. You can now redeem your accumulated reward points earned on your credit card for a one-way Jet Airways ticket. q Increased Welcome Bonus • apply for Miles & More Credit Card and activate your card by December 31, 2009 to bring home an 30% higher welcome bonus. q Jet Airways Companion Offer • where you get one free round-trip ticket for every Jet
barclays
q q Cosmopolitan investing • For barclays premier customers a variety of international savings & investment products as well as offshore banking with international teams dealing with clients across 60 different countries . q Premier luxury lounge • The Premier Lounge, a unique balance of personal as well as professional space & facilities helps q Enhancing your lifestyle • Pleasurable, Relaxing, Luxurious & Exceptional experiences are what we seek to offer through our lifestyle events, be it art, music, theatre, cinema or just simply a heady evening. q NRI banking • a world class banking experience for customers, who want to bank in India. • a range of financial products that are designed to address specific banking needs. •
vInnovations
citibank
q q Citi tap and pay • Lets you use your mobile phone as your credit card. • Brought to you in association with Nokia, MasterCard & Vodafone, Citi Tap and Pay allows you to make payments on your Credit Card for purchases at the top shopping outlets in Bengaluru by simply tapping your mobile phone at the checkout point! q Unique Internet Password (IPIN) • Your security is governed by your Unique Secure IPIN (Internet Password) • To select your IPIN online, you will have to verify your personal information and generate an Online Authorisation Code (OAC) that will be sent to your Mobile phone/E-mail address. You will then have to reconfirm the details and select your IPIN •
q Virtual keyboard login. • all you need to do is to use your mouse instead of your keyboard to enter your password information. "The Virtual Keyboard is dynamic and the position of characters change every time". • The VIRTUAL KEYBOARD protects you from malicious 'Spyware' and 'Trojan Programs' designed to capture your keystrokes and thus reveal your secret password. • The VIRTUAL KEYBOARD eliminates this risk and makes your Citibank Login that much safer and provides for a secure online banking experience. • q Citibank suvidha. • Developed in India, it is now being rolled out across the world a first for a banking product developed in India for the Indian market. • Designed especially for salaried individuals with maximum convenience and unique benefits like utility bill payments, automatic creation of fixed deposits, direct credit of salary reimbursements, etc. • Citibank decided to test launch this scheme, renamed
• • • Deutsche Bank India Launched Government Securities Fund in 10/8/2008 • a fixed income fund that will invest in government securities as it on expectation of softer interest rates. DWS Gilt Fund, which would invest in an actively managed portfolio of government securities, joins India's 31 gilt funds that managed about INR 20 billion at the end of August. • DBOI launched New Service Delivery Centre in Jaipur in 09/11/2008 • This state-of-the-art facility, located within Mahindra World City, houses operational and support teams for Deutsche Bank for several of the Bank`s divisions, commencing initially with Investments Banking and Asset Management.
barclays
q q Barclays' Reward Points Program (20th may 2009) • ElectraCard Services recently launched the electra Loyalty Management System for Barclays Bank .This new solution allows Barclays customers to benefit from various loyalty programs and win rewards across various channels. q Drop- down-feature • Barclays Global Retail and Commercial Bank (GRCB) India launched the ‘Drop Down Feature’ for its Business Loans category. Through this feature, customers availing of Business Loans, who are regular in their repayment of their EMIs over a 12 month period will benefit from a lowering of interest rates for the remaining tenor of the loan. q Yatra barclaypremium card • YatraBarclaycard Platinum Cardholder are entitled to the benefits offered by Visa. tie-ups with major national and international carriers give the freedom to take any flight that
q Barclays Premier League Barclaycard The only card for football fans. Get all the excitement of the Barclays Premier League with unique football card. You get all the advantages of regular cards and also enjoy special football benefits in the form of newsletter and get up-to-date news on: • Current EPL table standings and match schedules • An in-depth analysis on various games, players and coaches. • Transfer rumours, possible transfers and game strategies. • Injury updates and player rotations. • Insider gossips about various clubs, players and coaches.
Guidelines by rbi for foreign banks
• Roadmap for Presence of Foreign Banks in India The roadmap is divided into two phases. phase 1: march 2005 to march 2009 1. New banks- first time presence Foreign banks could either choose to operate through bank presence or set up 100% wholly owned subsidiary (WOS), following the 1 mode presence criteria. 2. Existing banks- branch expansion policy the no. of branches permitted each year is proposed to go beyond the existing WTO commitment of 12 each year. 3. Conversion of existing branches to WOS. The Reserve Bank may also prescribe market access and national treatment limitation consistent with WTO as also other appropriate limitations to the operations of WOS, consistent with international practices and the country’s requirements.
Phase 2: April 2009 Mergers and acquisitions of any pvt. Sector bank in india After a review is made to the extent of foreign investment and foreign banks in India, they may be permitted to enter into merger and acquisitions with any pvt. Sector bank in india subject to overall investment limit of 74%.
COMPETITIVE RIVALRY
vNumber And Size Of Firms vIndustry Size And Trends vProduct / Service Ranges
BANK NAME
NO OF BRANCHES
NO OF ATMS NO OF EMPLOYEES
Standard Chartered Barclays
90
7825 11
1782
LOCATION Nariman point Worli
ABN Amro
5
Deustche Bank
30
3241
HSBC
13
2005
Fort
Citi Bank
47
7446
Bandra
BNP Paribas
41
4795
Bank Of America
9
347
Bank Of Tokyo
5
294
Royal Bank Of Scotland
3
150
Nariman Point
Fort Fort
Scope for foreign banks
vForeign banks brought latest technology and latest banking practices in India. vGovernment had came up with a road map for expansion of foreign banks in India. vIn the first phase between March 2005 and March 2009, foreign banks may establish a presence by way of setting up a wholly owned
v The second phase would have commenced form April 2009 after a review of the experience gained after due consultation with all the stake holders in the banking sector. v Experts say, that before 2009, public sector banks would like to join forces v public sector banks, like it or not, are unlikely to be taken over by foreign banks if the policy opens up in 2009, even though many are weak and ripe for a strong partner
vMichael J Higgins has said that although India will continue to attract the attention of global banking players, it is less likely that foreign banks will aggressively pursue penetration or go for acquisition of an Indian bank in future due to severe capital constraints. vHiggins said that in the current scenario, capital became scarce for foreign banks that had traditionally been very active in the western countries. If times were good, these banks otherwise would have actively pursued the expansion strategies across the developing economies like China and India through organic or
v Post the recent global crises that shattered the leading banks across the globe, their acquisitions or strategic investments in Indian banks in future are ruled out for the moment,
Common Services vDebit & Prepaid Cards vCREDIT CARDS vLOAN AND MORTAGES vInsurance & Investments vACCOUNTS •
Different Services v Barclays consumer banking :- it includes personal loans which come with smaller monthly repayments, credit cards which allow customers to choose their payment date, and Hello Money, which provides service to combines technology with convenience. v BNP Paribas Corporate and Institutional Banking :- it include Asset Management, Cash Management, Corporate Banking and Finance, Equity Brokerage and Trade Finance
v Citibank For corporate customers there are services, which comprises of customized banking solutions according to the needs of its corporate customers. It include Cash Management, Trade Services, Loans, Securities and Fund Services, and Investment Banking services. v ABN AMRO Bank The bank offers specialized services to international diamond and jewellery merchants it caters to the needs of diamond and the jewellery merchants in the Indian Sub-continent v Standard Chartered Bank specializes in the provision of cash management , trade, finance treasury and custody services
vHsbc Products and Solutions they offer: Ø Making and receiving international payments Ø Global cash management Ø International risk management Ø International business traveler Ø Importing and exporting •
Differential v Barclays The Latitude Club which is a global commercial banking scheme from Barclays that assists corporate customers to identify new business partners internationally v BNP Paribas The bank is assumed as one of the top corporate banks operating in India,
v Citibank The bank have a customer base of 15 million users catered by its online services division alone. v ABN AMRO Bank The ABN AMRO Bank has initiated its Microfinance program in India, which is the largest one among the same being offered by foreign banks in the country ,it provides micro loans less than USD 200 to its target consumer group of poor women with rural background. v Standard Chartered The international debit card provides free access to over 1500 Visa ATM's, a first in the banking industry, Mileage, an overdraft facility against the security of a car and Smart Credit, a personal line of credit for salaried customers.
vHsbc Self-service banking with over 150 in-branch and off-branch ATMs and 24-hour phone banking HSBC Internet Banking is available country wise.
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