Etiquettes

ETIQUETTES PRESENTATION : COMMUNICATION SKILL GUIDANCE : MS. JULIE SAXENA PRESENTED BY : KUSKAL KOTHAKONDA 107 DNYANESHWAR - 104 ANAY MATKARI - 110 SHIKHA KEDIA - 117 AGNES JOSEPH - 116

TABLE OF CONTENTS       

ORIGIN MEANING & DEFINITION NEED IMPORTANCE FACTORS INFLUENCING ETIQUETTES TYPES OF ETIQUETTES CONCLUSION

ORIGIN OF ETIQUETTES • French word meaning “TICKET” • Started in 1600’s by King Louis XIV • Invitations for get together stating the rules of conduct and behavior

Definition of Etiquette Webster’s dictionary defines it as “the forms , and manners, established by convention as acceptable or required in social relations or in official life.”

Meaning of Etiquette • Manners • Coded Behavior • Character • Habits • Thought

Where Etiquette is required • Personal • Family • Home, Schools, College • Social, Cultural • Office

When Etiquette is required • Part of your life • You and the environment

NEED FOR ETIQUETTE •Professional etiquette - must for Career •builds leadership, quality, business & careers • It refines skills needed for exceptional service

• You limit your potential • Risk your image • Jeopardize relationships

How Etiquette Pays Off ! • Differentiates them in competitive market • Honors Commitments to quality and excellence • Enables them to be confident in a variety of settings with a variety of people from all walks of life • Modifies distracting behaviors and develops admired conduct

Factors Influencing Etiquette Psychological Physical • Grace • Beauty Childhood Origin • Handsome • External Appearance

Parental Heredity

• Schooling • Family • Friends • Education • Marital life

TYPES OF ETIQUETTE ORGANISATIONAL

• • • • • •

INTERVIEW OFFICE TELEPHONE CELL PHIONE NETIQUETTES MEETING

SOCIAL • CULTURAL • DINING

INTERVIEW ETIQUETTES NEED First Impression Boost to confidence Before The Interview Personal Grooming Punctual Cell Phone off

ETIQUETTES DURING THE INTERVIEW Knock before entering Warm Greetings Firm Handshake Wait to be asked to Sit Watch the tone No clearing of throat repeatedly Avoid usage of slangs ,”Uh” , “Ah”

After the Interview   

Handshake Thank them by name Check after a week

OFFICE ETIQUETTES BUSINESS DRESS

FOLLOW RULES & REGULATIONS

PUNCTUALITY

OFFICE SPACE

ASK BEFORE BORROWING

PROFESSIONAL CONDUCT

TELEPHONE ETIQUETTES DO ‘S • Introduce yourself & add with “May I help you?”

DONTS • Leave the caller on hold for long • Never interrupt the speaker

• Pleasant tone • Attentiveness • Inform the caller while placing the call is on hold

• Eat / drink while on call • Leave a line open

CELL PHONE ETIQUETTES Do s • Turn the ringer off • Use the cell phone only when necessary • Direct phone calls to voicemail • Use a private area to attend / make calls

Don’ts • Have loud or inappropriate ringtones • Speak loudly • Switch them off during meetings

NETIQUETTE DO ‘S • Reply within 24 hours • Use proper salutation • Pay Attention to Grammar & Punctuation • Avoid slang , jargons • Think before you hit “ SEND” • Use short paragraph

DON’T’S • Write in all CAPS • Overuse emoticons • Use the REPLY ALL function carelessly • Send private / confidential company data • Forward emails without the authors approval

MEETING ETIQUETTES

ATTENDING

ARRANGING

ATTENDING A MEETING    

Avoid sitting on the hosts / guests chair Jot down pints / Avoid interrupting Avoid being late Ask permission in advance in case of early departure

ARRANGING A MEETING  Be on time – rather before time Make the required arrangements prior to the meeting Stick to the agenda

CULTURAL ETIQUETTES

GREETING

EATING

AND

AND

INTRODUCTION

DRINKING

GREETING & INTRODUCTION AMERICA

JAPAN







HANDSHAKE



BEHAVIORISMS

DEEPNESS OF BOW

BEHAVIORISMS

EATING & DRINKING JAPAN ( CHOPSTICKS) • No passing of food with chopsticks • Finish everything in the plate • Slurp the noodles • Polite (ITADAKIMASU)

AMERICA ( PUBS )  No waiter service  Customary for 1 – 2 people from group to get drinks  Pantomime Ritual

DINING ETIQUETTES

DINING DECORUM • • • • • • •

Guest offered better seat Placement of Napkin Avoid discussing business until orders is placed Purses and briefs off the table Eat and drink slowly Avoid sending back the food Treat all restaurant staff with respect

SPECIFICS NO SLURPING SOUPS

BEVERAGES

NO TILTING OF BOWL

INDIAN DINING ETQUETTES • Washing of Hands • No noise while eating

CONCLUSION • THOUGHTS ACTIONS HABITS CHARACTER