Encompass Bto 21feb2007
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HP BTO Software Optimize the Business Outcome of IT Scott Jefferies Sr. Solutions Architect HP SOFTWARE
© 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
HP Software •
HP is the: − Largest technology company in the world − #1 in Business Technology Optimization − Sixth largest software company in the world
•
2
We are 100% focused on being your strategic vendor of choice as you optimize the business outcome of IT
October 16, 2008
HP Software momentum Fastest growing IT management vendor: 20% YoY Market Share Leadership: #1 or #2 in key IT strategy, applications and operations categories
AR
E
Operations in more than 170 countries
210,000 sales partners U.S.$3.5 billion in annual R&D Average 11 patents per day
3
October 16, 2008
SO FT
70,000 service partners
HP
150,000 employees
W
43 currencies and 15 languages
HP + Mercury: The instant BTO leader #1 or #2 in IT strategy, applications and operations
Quality Ecosystem
# 1
SOA Governance IT Asset Management
Distributed Automated Software Quality
Distributed Performance & Availability Mgmt Distributed IT Operations Mgmt
Functional Testing Solutions
Change/Configuration Mgmt
Load Testing
Distributed Event Automation Application Mgmt
#2
IT Project & Portfolio Management
Problem Mgmt Service/Help Desk Network Mgmt
Percentage of IT Spending* 4
October 16, 2008
STRATEGY
APPLICATIONS
OPERATIONS
10%
34%
39%
Source: Published analyst rankings; HP estimates
*Remaining 17% is “IT Administration” and “Other”
…is one of the largest areas of investment. …automates virtually all key business processes. As the largest technology company in the world, the #1 thing we hear from our customers is…
How do I run IT like a business? 5
October 16, 2008
The CIO challenge Running IT like a business
Business value
IT efficiency
• Business agility • IT-business alignment
• Compliance • IT automation • IT consolidation and centralization
• Business application deployments & upgrades
Need to break down functional IT silos to deliver positive business outcomes STRATEGY
6
October 16, 2008
APPLICATIONS
OPERATIONS
The CIO agenda
Align IT initiatives for positive business outcomes
Business outcomes Strategic IT initiatives Business agility
IT-business alignment
Business application deployments & upgrades
Compliance
IT automation
IT centralization & consolidation
Functional IT initiatives STRATEGY Demand and portfolio management
APPLICATIONS
OPERATIONS
Quality assurance
Business service management ITSM
SOA transformation
Performance validation Service-driven operations SAP, Oracle, SOA, J2EE, .NET
Business Technology Optimization Optimize the business outcome of IT
Business Outcomes
Bridges the gap between IT and the Lines of Business to deliver positive business outcomes
STRATEGY
APPLICATIONS
OPERATIONS
Bridges the gaps between functional IT silos to deliver positive business outcomes
HP Software Centers Business Outcomes
STRATEGY
Quality Center
CIO office
OPERATIONS Business Availability Center
Operations Center
SOA Center
Performance Center
CTO office
SAP, Oracle, SOA, J2EE, .NET
Network Manageme nt Center
Universal CMDB
Project and Portfolio Management Center
APPLICATIONS
Service Manageme nt Center
Change and Configurati on Center
HP Software Centers HP Software Center •
•
•
Support specific IT roles and teams, e.g., quality assurance Comprised of a dashboard, applications and foundation Center components released on same date with same version number
10
October 16, 2008
Dashboard Role-based, real-time views into status and KPIs
Applications Integrated functionality and capabilities that support a specific IT domain
Foundation Shared data repository Central administration ● Workflows Open APIs ● Third-party Integrations
Optimize functional IT initiatives Business outcomes
STRATEGY
APPLICATIONS
OPERATIONS
Demand and portfolio management
Quality assurance
Business service management
Project and Portfolio Management Center
Quality Center
Business Availability Center
ITSM
CIO office SOA transformation
Performance validation
Service Management Change and Center Configuration Center
SOA Center
Performance Center
Service-driven operations
CTO office
SAP, Oracle, SOA, J2EE, .NET
Operations Center
Network Mgmt. Center
HP Software lifecycle approach to BTO Optimize IT efficiency and business value Business Outcomes Business Needs
Business & IT Services
Make right spending decisions Deliver on time Meet business SLAs
HP SOFTWARE LIFECYCLE APPROACH Automate end-to-end processes Share information and tools STRATEGY
APPLICATIONS
OPERATIONS
HP BTO lifecycle approach Business Outcomes Business Needs
Make right spending decisions
Business & IT Services
Deliver on time Meet business SLAs
PERFORMANCE & AVAILABILITY LIFECYCLE CHANGE & CONFIGURATION LIFECYCLE SERVICE LIFECYCLE Automate end-to-end processes Share information and tools STRATEGY
APPLICATIONS
OPERATIONS
Performance and Availability Lifecycle
14
October 16, 2008
Introducing the HP Software Performance and availability lifecycle •
Plan Define SLA requirements with key service performance indicators Plan
•
Deliver Validate application performance
•
Operate End-to-end service availability and performance metrics
15
October 16, 2008
Operat e
Delive r
HP Software Performance and availability lifecycle BUSINESS PLAN
OPERATE
DELIVER
Negotiate SLAs
Requirements
Go Live
SLA
Capture Metrics
Validate Performance
Application Management
Production Feedback
J2EE
.Net
SOA
Avail.
Operations Management SLA
Application Diagnostics
Perf.
Perf.
Avail.
Network Management SLA
Perf.
Avail.
Consolidated event and performance management
16
October 16, 2008
IT Service Management
Application Performance
Problem Isolation
Problem Management
Business impact Analysis
Incident Management
Baselining, Setting SLAs
Define SLO’s
Service Dependency Mapping
Define KPIs
Business SLM
Performance and availability lifecycle Functional initiatives and Center mapping BUSINESS OPERATE
Negotiate SLAs Baselining, Setting SLAs
Business impact
Performance Validation Shared App. Performance Performance Requirements
Capture Metrics Center
Validate Performance
Root cause analysis
Business Availability Center IT Service Management
Define SLO’s
IT Service Management Go Live Production Feedback
Application Management
Service Dependency Mapping
Define KPIs
BSM
Business SLM
Problem Management
DELIVER
Service Management Center Operations Management SLA
Perf.
Avail.
SLA
Perf.
Avail.
Incident Management
PLAN
Consolidated Operations Shared App. Diagnostics J2EE
.Net
SOA
Network Management SLA
Avail. Perf.Operations
Center
17
October 16, 2008
Network Management Center
Change and Configuration Lifecycle
18
October 16, 2008
Introducing the HP Software change and configuration lifecycle Plan change requests to gain visibility across the portfolio
Plan Operat e
Deliver changes against business requirements to ensure compliance, minimize risk Operate and measure against service level agreements 19
October 16, 2008
Delive r
Change and configuration lifecycle BUSINESS PLAN
Business Services
Business Needs
Business application upgrade scenario
OPERATE
DELIVER
Portfolio Mgnt
Change Governance
Consolidate Demand
Aggregate RFCs
Schedule
Approve
Asses Risk
Prioritize
RFC
SLA
Perf. Test
Lab Configuration
Infrastructure Build & Test Network
Servers
Desired State Management
Func. Test
Configuration Policy
Test Mgmt.
Storage
Change Management 20
October 16, 2008
Problem
Change
Configuration Monitoring
Application Test Requirements
Incident
Business Service Management SLA
Perf
Avail
Application Management SLA
Perf
Avail
Infrastructure Mgmt. SLA
Perf
Avail
Configuration Management
IT Service Management
Allocate Resources
Change and Configuration Lifecycle Functional initiatives and Center mapping BUSINESS PLAN
OPERATE
DELIVER
Demand & Portfolio Portfolio Mgnt Management
ITGovernance Service Management Change
Project & Portfolio Management Center
Service Management Center
Application Build & Test
Performance Center
Quality Center
value
Business Service Management
Business Availability Center
Application Management
IT Service Management
Consolidated Operations
Change and Configuration Center
Infrastructure Management Network Operations Management Center Center
Infrastructure Build & Test
Change Management October 16, 2008
Business Service Management
Configuration Management
Quality Assurance
Desired State Management
IT Service Management
Performance Validation
21
Change and Configuration Center
Service Lifecycle
22
October 16, 2008
Introducing the HP Software Service Lifecycle Plan service deliverables in the context of resources, value, and time-to-market
Plan Operat e
Deliver services the meet business requirements Operate services to meet business SLAs as well as cost and value measures
23
October 16, 2008
Delive r
HP Software’s Service Lifecycle BUSINESS OPERATE
DELIVER Consolidated Demand
Decision Support Business Service Management
Service request management Applications
IT Services/User
Program Mgnt
Service definition
Project
Quality Assessment Testing
Prioritize
Time
Validation
Allocate resources
Portfolio Mgnt
Capital People
Resource
Infrastructure
Asset Management Contracts
Finance
B-SLM
Analytics
Consolidated service desk Configure & Provision
Strategic Projects
Incident
Problem
Change
Release
Request
SLM
Consolidated Operations Server
Storage
Network
Inventory Chargeback Service Driven Operations Procurement Cost mgnt
IT Financial Management
24
October 16, 2008
Vendor mgnt
Service Dependency Mapping
PLAN
Service Lifecycle
Functional initiatives and Center mapping BUSINESS OPERATE
DELIVER
Decision Support
Service Portfolio Management
Business BSM Service Management
Service request management Strategic Projects
Allocate resources
Project and Prioritize Portfolio Capital Management People Center Infrastructure
Quality Quality Program Mgnt Assurance Project Time Resource
Quality Validation Center
Management
Finance
Inventory Chargeback
Service Management Procurement Center Cost mgnt Vendor mgnt IT Financial Management
25
October 16, 2008
B-SLM
IT service management
Mgnt Testing
IT Service Asset Management Contracts
Analytics
Business Availability Center
IT Service Management Incident Problem Provision
Service definition
IT Services/User
Configure
Demand + Portfolio Mgnt Project Mgnt
Applications
Change
Release
Service SLM Change &Request Management Config Centre Center Consolidated Operations Server
Storage
Network
Consolidated Operations Desired State Management
Operations Center
Network Management Center
Service Dependency Mapping
PLAN
“Business Technology Optimization is very central to our thinking and we rely on this strategy to provide the best possible service to our customers. Mercury and HP have been important BTO partners for First American and by joining forces, we anticipate HP Software will continue to help us drive positive business Evan Jafa outcomes from IT.” Chief Technology Officer The First American Corporation
26
October 16, 2008
“The HP and Mercury merger combines the leaders in managing IT operations and applications and provides Young & Rubicam with a real strategic partner to help us tackle our biggest IT challenges including proactive problem resolution, change management, and delivering consistent business Lawrence Baxter results.” Chief Information Officer Young & Rubicam
27
October 16, 2008
“Although, as F. Brooks said there are ‘no silver bullets’ for the curse of the ‘software werewolf’, Mercury products come as close as possible to protecting the investment in software and transforming the ‘art’ into a solid engineering discipline. Coupling them with the current and future HP portfolio of software products will take it to even higher level of functionalities and Chief Information Officer Global oilfield and information services professionalism.” company 28
October 16, 2008
“Both HP and Mercury have some tremendous offerings that help us deliver high-quality IT initiatives that impact the entire Chicago Public Schools district. By combining forces, the new organization is in a position to offer even better products and services to help us with continuous improvements in managing IT like a business. I believe that the new HP Christopher Grant Software is a force to be reckoned with.” Deputy CIO/Director Chicago Public Schools
29
October 16, 2008
HP Software: Your agenda is our agenda Optimize the business outcome of IT
Largest technology and #1 BTO company in the world Undisputed leader in IT strategy, applications and operations Unique lifecycle approach across IT Open, standards-based management of heterogeneous IT 100% focused on helping you run IT like a business
30
October 16, 2008
© 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
HP Software •
HP is the: − Largest technology company in the world − #1 in Business Technology Optimization − Sixth largest software company in the world
•
2
We are 100% focused on being your strategic vendor of choice as you optimize the business outcome of IT
October 16, 2008
HP Software momentum Fastest growing IT management vendor: 20% YoY Market Share Leadership: #1 or #2 in key IT strategy, applications and operations categories
AR
E
Operations in more than 170 countries
210,000 sales partners U.S.$3.5 billion in annual R&D Average 11 patents per day
3
October 16, 2008
SO FT
70,000 service partners
HP
150,000 employees
W
43 currencies and 15 languages
HP + Mercury: The instant BTO leader #1 or #2 in IT strategy, applications and operations
Quality Ecosystem
# 1
SOA Governance IT Asset Management
Distributed Automated Software Quality
Distributed Performance & Availability Mgmt Distributed IT Operations Mgmt
Functional Testing Solutions
Change/Configuration Mgmt
Load Testing
Distributed Event Automation Application Mgmt
#2
IT Project & Portfolio Management
Problem Mgmt Service/Help Desk Network Mgmt
Percentage of IT Spending* 4
October 16, 2008
STRATEGY
APPLICATIONS
OPERATIONS
10%
34%
39%
Source: Published analyst rankings; HP estimates
*Remaining 17% is “IT Administration” and “Other”
…is one of the largest areas of investment. …automates virtually all key business processes. As the largest technology company in the world, the #1 thing we hear from our customers is…
How do I run IT like a business? 5
October 16, 2008
The CIO challenge Running IT like a business
Business value
IT efficiency
• Business agility • IT-business alignment
• Compliance • IT automation • IT consolidation and centralization
• Business application deployments & upgrades
Need to break down functional IT silos to deliver positive business outcomes STRATEGY
6
October 16, 2008
APPLICATIONS
OPERATIONS
The CIO agenda
Align IT initiatives for positive business outcomes
Business outcomes Strategic IT initiatives Business agility
IT-business alignment
Business application deployments & upgrades
Compliance
IT automation
IT centralization & consolidation
Functional IT initiatives STRATEGY Demand and portfolio management
APPLICATIONS
OPERATIONS
Quality assurance
Business service management ITSM
SOA transformation
Performance validation Service-driven operations SAP, Oracle, SOA, J2EE, .NET
Business Technology Optimization Optimize the business outcome of IT
Business Outcomes
Bridges the gap between IT and the Lines of Business to deliver positive business outcomes
STRATEGY
APPLICATIONS
OPERATIONS
Bridges the gaps between functional IT silos to deliver positive business outcomes
HP Software Centers Business Outcomes
STRATEGY
Quality Center
CIO office
OPERATIONS Business Availability Center
Operations Center
SOA Center
Performance Center
CTO office
SAP, Oracle, SOA, J2EE, .NET
Network Manageme nt Center
Universal CMDB
Project and Portfolio Management Center
APPLICATIONS
Service Manageme nt Center
Change and Configurati on Center
HP Software Centers HP Software Center •
•
•
Support specific IT roles and teams, e.g., quality assurance Comprised of a dashboard, applications and foundation Center components released on same date with same version number
10
October 16, 2008
Dashboard Role-based, real-time views into status and KPIs
Applications Integrated functionality and capabilities that support a specific IT domain
Foundation Shared data repository Central administration ● Workflows Open APIs ● Third-party Integrations
Optimize functional IT initiatives Business outcomes
STRATEGY
APPLICATIONS
OPERATIONS
Demand and portfolio management
Quality assurance
Business service management
Project and Portfolio Management Center
Quality Center
Business Availability Center
ITSM
CIO office SOA transformation
Performance validation
Service Management Change and Center Configuration Center
SOA Center
Performance Center
Service-driven operations
CTO office
SAP, Oracle, SOA, J2EE, .NET
Operations Center
Network Mgmt. Center
HP Software lifecycle approach to BTO Optimize IT efficiency and business value Business Outcomes Business Needs
Business & IT Services
Make right spending decisions Deliver on time Meet business SLAs
HP SOFTWARE LIFECYCLE APPROACH Automate end-to-end processes Share information and tools STRATEGY
APPLICATIONS
OPERATIONS
HP BTO lifecycle approach Business Outcomes Business Needs
Make right spending decisions
Business & IT Services
Deliver on time Meet business SLAs
PERFORMANCE & AVAILABILITY LIFECYCLE CHANGE & CONFIGURATION LIFECYCLE SERVICE LIFECYCLE Automate end-to-end processes Share information and tools STRATEGY
APPLICATIONS
OPERATIONS
Performance and Availability Lifecycle
14
October 16, 2008
Introducing the HP Software Performance and availability lifecycle •
Plan Define SLA requirements with key service performance indicators Plan
•
Deliver Validate application performance
•
Operate End-to-end service availability and performance metrics
15
October 16, 2008
Operat e
Delive r
HP Software Performance and availability lifecycle BUSINESS PLAN
OPERATE
DELIVER
Negotiate SLAs
Requirements
Go Live
SLA
Capture Metrics
Validate Performance
Application Management
Production Feedback
J2EE
.Net
SOA
Avail.
Operations Management SLA
Application Diagnostics
Perf.
Perf.
Avail.
Network Management SLA
Perf.
Avail.
Consolidated event and performance management
16
October 16, 2008
IT Service Management
Application Performance
Problem Isolation
Problem Management
Business impact Analysis
Incident Management
Baselining, Setting SLAs
Define SLO’s
Service Dependency Mapping
Define KPIs
Business SLM
Performance and availability lifecycle Functional initiatives and Center mapping BUSINESS OPERATE
Negotiate SLAs Baselining, Setting SLAs
Business impact
Performance Validation Shared App. Performance Performance Requirements
Capture Metrics Center
Validate Performance
Root cause analysis
Business Availability Center IT Service Management
Define SLO’s
IT Service Management Go Live Production Feedback
Application Management
Service Dependency Mapping
Define KPIs
BSM
Business SLM
Problem Management
DELIVER
Service Management Center Operations Management SLA
Perf.
Avail.
SLA
Perf.
Avail.
Incident Management
PLAN
Consolidated Operations Shared App. Diagnostics J2EE
.Net
SOA
Network Management SLA
Avail. Perf.Operations
Center
17
October 16, 2008
Network Management Center
Change and Configuration Lifecycle
18
October 16, 2008
Introducing the HP Software change and configuration lifecycle Plan change requests to gain visibility across the portfolio
Plan Operat e
Deliver changes against business requirements to ensure compliance, minimize risk Operate and measure against service level agreements 19
October 16, 2008
Delive r
Change and configuration lifecycle BUSINESS PLAN
Business Services
Business Needs
Business application upgrade scenario
OPERATE
DELIVER
Portfolio Mgnt
Change Governance
Consolidate Demand
Aggregate RFCs
Schedule
Approve
Asses Risk
Prioritize
RFC
SLA
Perf. Test
Lab Configuration
Infrastructure Build & Test Network
Servers
Desired State Management
Func. Test
Configuration Policy
Test Mgmt.
Storage
Change Management 20
October 16, 2008
Problem
Change
Configuration Monitoring
Application Test Requirements
Incident
Business Service Management SLA
Perf
Avail
Application Management SLA
Perf
Avail
Infrastructure Mgmt. SLA
Perf
Avail
Configuration Management
IT Service Management
Allocate Resources
Change and Configuration Lifecycle Functional initiatives and Center mapping BUSINESS PLAN
OPERATE
DELIVER
Demand & Portfolio Portfolio Mgnt Management
ITGovernance Service Management Change
Project & Portfolio Management Center
Service Management Center
Application Build & Test
Performance Center
Quality Center
value
Business Service Management
Business Availability Center
Application Management
IT Service Management
Consolidated Operations
Change and Configuration Center
Infrastructure Management Network Operations Management Center Center
Infrastructure Build & Test
Change Management October 16, 2008
Business Service Management
Configuration Management
Quality Assurance
Desired State Management
IT Service Management
Performance Validation
21
Change and Configuration Center
Service Lifecycle
22
October 16, 2008
Introducing the HP Software Service Lifecycle Plan service deliverables in the context of resources, value, and time-to-market
Plan Operat e
Deliver services the meet business requirements Operate services to meet business SLAs as well as cost and value measures
23
October 16, 2008
Delive r
HP Software’s Service Lifecycle BUSINESS OPERATE
DELIVER Consolidated Demand
Decision Support Business Service Management
Service request management Applications
IT Services/User
Program Mgnt
Service definition
Project
Quality Assessment Testing
Prioritize
Time
Validation
Allocate resources
Portfolio Mgnt
Capital People
Resource
Infrastructure
Asset Management Contracts
Finance
B-SLM
Analytics
Consolidated service desk Configure & Provision
Strategic Projects
Incident
Problem
Change
Release
Request
SLM
Consolidated Operations Server
Storage
Network
Inventory Chargeback Service Driven Operations Procurement Cost mgnt
IT Financial Management
24
October 16, 2008
Vendor mgnt
Service Dependency Mapping
PLAN
Service Lifecycle
Functional initiatives and Center mapping BUSINESS OPERATE
DELIVER
Decision Support
Service Portfolio Management
Business BSM Service Management
Service request management Strategic Projects
Allocate resources
Project and Prioritize Portfolio Capital Management People Center Infrastructure
Quality Quality Program Mgnt Assurance Project Time Resource
Quality Validation Center
Management
Finance
Inventory Chargeback
Service Management Procurement Center Cost mgnt Vendor mgnt IT Financial Management
25
October 16, 2008
B-SLM
IT service management
Mgnt Testing
IT Service Asset Management Contracts
Analytics
Business Availability Center
IT Service Management Incident Problem Provision
Service definition
IT Services/User
Configure
Demand + Portfolio Mgnt Project Mgnt
Applications
Change
Release
Service SLM Change &Request Management Config Centre Center Consolidated Operations Server
Storage
Network
Consolidated Operations Desired State Management
Operations Center
Network Management Center
Service Dependency Mapping
PLAN
“Business Technology Optimization is very central to our thinking and we rely on this strategy to provide the best possible service to our customers. Mercury and HP have been important BTO partners for First American and by joining forces, we anticipate HP Software will continue to help us drive positive business Evan Jafa outcomes from IT.” Chief Technology Officer The First American Corporation
26
October 16, 2008
“The HP and Mercury merger combines the leaders in managing IT operations and applications and provides Young & Rubicam with a real strategic partner to help us tackle our biggest IT challenges including proactive problem resolution, change management, and delivering consistent business Lawrence Baxter results.” Chief Information Officer Young & Rubicam
27
October 16, 2008
“Although, as F. Brooks said there are ‘no silver bullets’ for the curse of the ‘software werewolf’, Mercury products come as close as possible to protecting the investment in software and transforming the ‘art’ into a solid engineering discipline. Coupling them with the current and future HP portfolio of software products will take it to even higher level of functionalities and Chief Information Officer Global oilfield and information services professionalism.” company 28
October 16, 2008
“Both HP and Mercury have some tremendous offerings that help us deliver high-quality IT initiatives that impact the entire Chicago Public Schools district. By combining forces, the new organization is in a position to offer even better products and services to help us with continuous improvements in managing IT like a business. I believe that the new HP Christopher Grant Software is a force to be reckoned with.” Deputy CIO/Director Chicago Public Schools
29
October 16, 2008
HP Software: Your agenda is our agenda Optimize the business outcome of IT
Largest technology and #1 BTO company in the world Undisputed leader in IT strategy, applications and operations Unique lifecycle approach across IT Open, standards-based management of heterogeneous IT 100% focused on helping you run IT like a business
30
October 16, 2008
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