Emergency Service A
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- Pages: 35
VECO Consumer Satisfaction Survey EMERGENCY SERVICE
Q# Variable # Variable ID Answers
1
1 2
2 3
3 4
4 5
5 6
6 7
7 8
location
cols_yr
colb4ans
no_rings
pasapasa
time_req
quality
expernc
1 - 1 to 2 times
1 - 1 to 2 times
1 - 1 to 2 rings
1 - Yes
1 - Less than 1 min
1 - Poor
1 - Poor
2 - 3 to 4 times 3 - 5 times or more
2 - 3 to 4 times 3 - 5 times or more
2 - 3 to 4 rings 3 - 5 rings or more
2 - No
2 - 1 to 3 mins
2 - Fair
2 - Fair
3 - 4 to 6 mins 4 - 7 mins or more
3 - Average
3 - Average
4 - Good
4 - Good
5 - Excellent
5 - Excellent
1 - Cebu Proper 2 - Mandaue City 3 - Consolacion to Liloan 4 - Talisay City 5 - Minglanilla to San Fernando 6 - Cebu City's Mountain Barangays
Resp No.
Field Researcher Leader
Area
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 Page 1 of 35
22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 Page 2 of 35
61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 Page 3 of 35
100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 Page 4 of 35
139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 Page 5 of 35
178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200
Page 6 of 35
8 9
9 10
10 11
People1.1
People1.2
People1.3
People2.1
People2.2
People2.3
People2.4
People2.5
12
13
14
15
16
17
18
19
20
21
22
crw_aryv
crw_rsol
rateemer
hdl_fren
hdl_know
hdl_prof
crw_fren
crw_know
crw_proa
crw_prof
ask_serv
ask_what
gave_ask
ofr_serv
1 - Within 30 mins 2 - 30 mins to 1 hour
1 - Within 30 mins 2 - 30 mins to 1 hour
3 - 1 to 2 hours 4 - 2 to 3 hours
People2.6.1 People2.6.2 People2.7
1 - Poor
1 - Poor
1 - Poor
1 - Poor
1 - Poor
1 - Poor
1 - Poor
1 - Poor
1 - Yes
1 - In Cash
1 - Yes
1 - Yes
2 - Fair
2 - Fair
2 - Fair
2 - Fair
2 - Fair
2 - Fair
2 - Fair
2 - Fair
2 - No
3 - Average
3 - Average
3 - Average
3 - Average
3 - Average
3 - Average
3 - Average
3 - Average
2 - No 3 - Not Applicable
2 - No
3 - 1 to 2 hours
2 - In Kind 3 - Not Applicable
4 - 2 to 3 hours
4 - Good
4 - Good
4 - Good
4 - Good
4 - Good
4 - Good
4 - Good
4 - Good
5 - Excellent
5 - Excellent
5 - Excellent
5 - Excellent
5 - Excellent
5 - Excellent
5 - Excellent
5 - Over 3 hours 5 - Over 3 hours 5 - Excellent
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People2.7.1 People2.7.2
OA Perf1
OA Perf2.1
OA Perf2.2
OA Perf2.3
OA Perf2.4
OA Perf3
OA Perf4.1
OA Perf4.2
OA Perf4.3
OA Perf4.4
OA Perf5
23
24
25
26
27
28
29
30
31
32
33
34
35
ofr_what
acep_ofr
emerrate
com_mcwd
com_pldt
com_cell
com_cabl
rateveco
vec_mcwd
vec_pldt
vec_cell
vec_cabl
sugestn
1 - In Cash
1 - Yes
1 - Poor
1 - Worse
1 - Worse
1 - Worse
1 - Worse
1 - Poor
1 - Worse
1 - Worse
1 - Worse
1 - Worse
2 - In Kind 3 - Not Applicable
2 - No 3 - Not Applicable
2 - Fair
2 - Same
2 - Same
2 - Same
2 - Same
2 - Fair
2 - Same
2 - Same
2 - Same
2 - Same
3 - Average
3 - Better
3 - Better
3 - Better
3 - Better
3 - Average
3 - Better
3 - Better
3 - Better
3 - Better
4 - Good
4 - Much Better 5 - Not Applicable
4 - Much Better 5 - Not Applicable
4 - Much Better 5 - Not Applicable
4 - Much Better 5 - Not Applicable
4 - Good
4 - Much Better 5 - Not Applicable
4 - Much Better 5 - Not Applicable
4 - Much Better 5 - Not Applicable
4 - Much Better 5 - Not Applicable
5 - Excellent
5 - Excellent
Open-ended
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Gen_Imp1
Gen_Imp2
Gen_Imp3
Gen_Imp3.1
Gen_Imp4
Gen_Imp4.1
Gen_Imp5
36
37
38
39
40
41
42
impresd
turn_off
improve
ways_imp
kno_ownr
owner
sug_impr
Open-ended
Open-ended
Open-ended
Open-ended
1 - Yes
1 - Yes
2 - No
2 - No
Open-ended
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Resp1
Resp2
Resp3
Resp4
43
44
45
46
cust_nam
acnt_no
respondent
tel_no
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Page 30 of 35
Q# Variable #
Variable ID
Q# Variable # Variable ID Answers
1
1 2
2 3
3 4
4 5
5 6
6 7
7 8
location
cols_yr
colb4ans
no_rings
pasapasa
time_req
quality
expernc
1 - 1 to 2 times
1 - 1 to 2 times
1 - 1 to 2 rings
1 - Yes
1 - Less than 1 min
1 - Poor
1 - Poor
2 - 3 to 4 times 3 - 5 times or more
2 - 3 to 4 times 3 - 5 times or more
2 - 3 to 4 rings 3 - 5 rings or more
2 - No
2 - 1 to 3 mins
2 - Fair
2 - Fair
3 - 4 to 6 mins 4 - 7 mins or more
3 - Average
3 - Average
4 - Good
4 - Good
5 - Excellent
5 - Excellent
1 - Cebu Proper 2 - Mandaue City 3 - Consolacion to Liloan 4 - Talisay City 5 - Minglanilla to San Fernando 6 - Cebu City's Mountain Barangays
Resp No.
Field Researcher Leader
Area
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 Page 1 of 35
22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 Page 2 of 35
61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 Page 3 of 35
100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 Page 4 of 35
139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 Page 5 of 35
178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200
Page 6 of 35
8 9
9 10
10 11
People1.1
People1.2
People1.3
People2.1
People2.2
People2.3
People2.4
People2.5
12
13
14
15
16
17
18
19
20
21
22
crw_aryv
crw_rsol
rateemer
hdl_fren
hdl_know
hdl_prof
crw_fren
crw_know
crw_proa
crw_prof
ask_serv
ask_what
gave_ask
ofr_serv
1 - Within 30 mins 2 - 30 mins to 1 hour
1 - Within 30 mins 2 - 30 mins to 1 hour
3 - 1 to 2 hours 4 - 2 to 3 hours
People2.6.1 People2.6.2 People2.7
1 - Poor
1 - Poor
1 - Poor
1 - Poor
1 - Poor
1 - Poor
1 - Poor
1 - Poor
1 - Yes
1 - In Cash
1 - Yes
1 - Yes
2 - Fair
2 - Fair
2 - Fair
2 - Fair
2 - Fair
2 - Fair
2 - Fair
2 - Fair
2 - No
3 - Average
3 - Average
3 - Average
3 - Average
3 - Average
3 - Average
3 - Average
3 - Average
2 - No 3 - Not Applicable
2 - No
3 - 1 to 2 hours
2 - In Kind 3 - Not Applicable
4 - 2 to 3 hours
4 - Good
4 - Good
4 - Good
4 - Good
4 - Good
4 - Good
4 - Good
4 - Good
5 - Excellent
5 - Excellent
5 - Excellent
5 - Excellent
5 - Excellent
5 - Excellent
5 - Excellent
5 - Over 3 hours 5 - Over 3 hours 5 - Excellent
Page 7 of 35
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People2.7.1 People2.7.2
OA Perf1
OA Perf2.1
OA Perf2.2
OA Perf2.3
OA Perf2.4
OA Perf3
OA Perf4.1
OA Perf4.2
OA Perf4.3
OA Perf4.4
OA Perf5
23
24
25
26
27
28
29
30
31
32
33
34
35
ofr_what
acep_ofr
emerrate
com_mcwd
com_pldt
com_cell
com_cabl
rateveco
vec_mcwd
vec_pldt
vec_cell
vec_cabl
sugestn
1 - In Cash
1 - Yes
1 - Poor
1 - Worse
1 - Worse
1 - Worse
1 - Worse
1 - Poor
1 - Worse
1 - Worse
1 - Worse
1 - Worse
2 - In Kind 3 - Not Applicable
2 - No 3 - Not Applicable
2 - Fair
2 - Same
2 - Same
2 - Same
2 - Same
2 - Fair
2 - Same
2 - Same
2 - Same
2 - Same
3 - Average
3 - Better
3 - Better
3 - Better
3 - Better
3 - Average
3 - Better
3 - Better
3 - Better
3 - Better
4 - Good
4 - Much Better 5 - Not Applicable
4 - Much Better 5 - Not Applicable
4 - Much Better 5 - Not Applicable
4 - Much Better 5 - Not Applicable
4 - Good
4 - Much Better 5 - Not Applicable
4 - Much Better 5 - Not Applicable
4 - Much Better 5 - Not Applicable
4 - Much Better 5 - Not Applicable
5 - Excellent
5 - Excellent
Open-ended
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Gen_Imp1
Gen_Imp2
Gen_Imp3
Gen_Imp3.1
Gen_Imp4
Gen_Imp4.1
Gen_Imp5
36
37
38
39
40
41
42
impresd
turn_off
improve
ways_imp
kno_ownr
owner
sug_impr
Open-ended
Open-ended
Open-ended
Open-ended
1 - Yes
1 - Yes
2 - No
2 - No
Open-ended
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Resp1
Resp2
Resp3
Resp4
43
44
45
46
cust_nam
acnt_no
respondent
tel_no
Page 25 of 35
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Q# Variable #
Variable ID
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