Effectivecommuniction Prsentation.

Session Overview 1. Definition of Communication 2. Ingredients of Communication 3. Communication Model 4. Direction of Communication 5. Communication Network 6. Forms of Communication 7. Barriers in Communication 8. Oral Communication 9. Practical Do's and Do not's while Telephoning, Interviewing and Public speaking. 10. Current issues in Communication.

Effective Communication Communication may be defined as an exchange of facts, ideas, opinions or emotions and as a way that individuals or organization share meaning and understanding with other.

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Communication is said to be complete and effective when it is understood in the same manner as desired by the sender ➢

Ingredients of Communication ➢

Sender

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Message

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Media

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Receiver

Communication Model / Process

Communication Source

Msg

Encoding

Msg

Channel Msg

Feedback

Receiver

Msg

Decoding

Direction of Communication ➢

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Downward : eg. From group leaders to their subordinates. Upward : basically used to provide feedback. Lateral : b/w any horizontally equivalent personal or groups.

Communication Network The channel by which information flows. ➢

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Formal Network : follow the authority chain Informal Network : Grapewine

Forms of Communication Oral Comm. : Telephone, dectaphone, radio, meetings, conference etc. ➢ Visual Comm. : Slides, Neon hoardings, posters etc. ➢ Audio Visual : T.V, Video, cinema ➢ Body Language / Non verbal Communication ➢ Written Comm. : Letters, circulars, notes, memos, reports, questionnaires, manuals, hoardings etc. ➢

Barriers to Effective Communication ➢

Filtering

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Selective Perception

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Information Overload

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Defensiveness

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Language

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Jargon

Oral Communication : the advantages Saves Time Provides instant feedback and clarification. Use of tone, pitch and voice conveys the msg appropriately. ➢ Personal touch ➢ Economical ➢ Withdrawl is easy ➢ ➢ ➢

Examples : Telephonic,Interviewing,Public Speaking

Practical do's and do not's of oral communication While telephoning: Be prompt to answer ➢ Organization / departments name to be put first ➢ Do not shout ➢ Avoid words like Yeah, Yep etc. ➢ Be loud and clear ➢ Never waste much time on personal talk. ➢ Instaed of saying “he hasn't come to office yet” ➢ Say “ he is not in office just now, but i'll be glad to take the message if you like” ➢

While Interviewing: You have to climb down from the ' big – shot' position. ➢ Build up the confidence. ➢ Be attentive ➢ Show no surprize of criticism in his response. ➢ Go through his biodata care fully. ➢ Do not bring an abrupt end to the interview. ➢

Public Speaking : Ensure the due attention of the audience before you start speaking. ➢ Personal appearance. ➢ Eye contact with the audience. ➢ Adopt proper stance and be composed. ➢ Use visual aids. ➢ Pitch your voice suitably. ➢ Make a neat speech : ✔ Determine the purpose ✔ Analyse the audience ✔ Choose the ideas to be put across ✔ Collect and iterpret the data ✔ Organize the data ✔ Plan visual aids ✔ Always rehearse your speech. ➢

Current issues in Communication: Communication barriers b/w men and women. ➢ “Politically correct” communication: eg. Handicapped – physically challenged Blind – Visually impaired Elderly – Senior Death – Negative patient outcome Garbage – Post consumer waste material Quotas – Educational equity Women – People of gender Bald – Follically challenged ➢ Electronic Communication : Does not convey emotions and do not address to the affiliation needs. ➢