E-governance In India

e-Governance in India: Opportunities & Challenges

Anupam Gautam & Richa

CONCEPT OF eGOVERNANCE According To David Zussman:

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“E-governance is no more and no less than governance in an electronic environment. It is both governance of that environment and governance within that environment, using electronic tools.”

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Pushing information over the Internet, e.g: regulatory services, general holidays, public hearing schedules, issue briefs, notifications, etc.  Two-way communications between the agency and the citizen, a business, or another government agency. In this model, users can engage in dialogue with agencies and post problems, comments, or requests to the agency.  Conducting transactions, e.g: lodging tax returns, applying for services and grants.  Governance, e.g: online polling, voting, and campaigning. 

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SUPPORT-SYSTEM OF eGOVERNANCE 

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MODELS OF eGOVERNANCE 

Government-to-Government (G2G).

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Government-to-Citizen or Government-to-Customer (G2C).

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Government-to-Business (G2B).

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Government-to-Employees (G2E). A n u p a m G a u ta m & R ich a

STAGES OF e-GOVERNANCE

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OPPORTUNITIE S

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PROJECT - BHOOMI

(The software called ‘BHOOMI’ designed fully in-house by NIC, Bangalore)

PROBLEMS BEFORE BHOOMI : To

maintain immense land records & village maps.

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The

work was done manually by the revenue officials.

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Only

one ‘PATWARI’ is assigned to handle or maintain three to four villages. Anupam Gautam & Richa

Anupam Gautam & Richa

AFTER THE PROJECT : The

department of revenue in Karnataka state has computerized 20 million farmers in the state. Simplify the procedure of immense record-keeping. Reduce hardship of poor farmers. More accountable, transparent & responsive system. Anupam Gautam & Richa

PROJECT - GYANDOOT Supplying

information regarding current rate of crops at a very nominal fee of Rs.5. Documents containing information of land records to be given at a fee of Rs.15. Application with regards to domicile or income or caste certificate can be sent through e-mail at a cost of Rs.10. A n u p a m G a u ta m & R ich a

Complaint

of poor quality of seed, fertilizers, drinking water, nonfunctioning of schools or panchayats, village committee etc. can be lodged at Rs.10. Provide auction facility for land, machines & other durables at a fee of Rs.25 for 3 months. Some centers facilitate miscellaneous services including onlinematrimonial, photo-copy, STD-PCO & horoscope services. A n u p a m G a u ta m & R ich a

ACHIVEMENTS “STOCKHOLM CHALLENGE I.T. AWARDS-2000” for Public Services & Democracy category.

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 “CSI-TCS

National Award” for Best I.T. usage for the year 2000.

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CHALLENGES

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Monitoring

of Investment Knowledge Management e-CRM Change Management Organizational Challenges

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>>>>>> Technological Challenges

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How

to anticipate emergence of new technology

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THANK YOU Anupam Gautam & Richa