E Gov Manuals Final

Oromia ICT Development Agency

Content…………………………………………………………………….………Page

Preface…………………………………………………………….…………………….1 [email protected] or oroict@oromia.gov.local...............................................................3 Part I: Using a Computer to Scan & Fax...........................................................................4 1.1. How to scan.....................................................................................................................4 1.2. How to fax.......................................................................................................................7 1.2.1 Install the fax component..............................................................................................8 1.2.2 Send a fax....................................................................................................................14 1.2.3 Automatically receive a fax........................................................................................17 1.2.4 Manually receive a fax................................................................................................17 Part II: Basics of Computer Networking.........................................................................19 Advantages of a Linear Bus Topology............................................................................20 Disadvantages of a Linear Bus Topology........................................................................20 Advantages of a Star Topology........................................................................................21 Disadvantages of a Star Topology...................................................................................21 Advantages of a client/server network:...........................................................................23 Disadvantages of a client/server network:.......................................................................24 Part III: Configuring Workgroup in Windows XP...........................................................26 Part IV: Configuring “MS Outlook 2003” and “Net meeting”........................................39 Part V: VC Troubleshooting & Recording VC Session ..................................................47 Part VI: Basics of HD4000 Camera.................................................................................51 Part VII: Troubleshooting Windows Problems................................................................63 .........................................................................................................................................76 Choose “NO, not at this time”.........................................................................................76 .........................................................................................................................................77 Choose Install the software automatically (Recommended)...........................................77 .........................................................................................................................................77 The Window detects the device drivers from the CD and starts to install ......................77 Do the same for the remaining Device Drivers!..............................................................77

A comprehensive Guide for WoredaNet Experts 22,2009

January

TIP:

Installing Windows XP to a new Hard Disk If you purchase a new HD, you can install Win XP using the following Steps:

.........................................................................................................................................77 1.Install the new Hard Disk in your PC as Primary Master (Connect to motherboard on IDE1 Controller/SATA1 and connect the DC power cable)............................................77 2.Repeat steps from 9-22 of the above Method 4............................................................77

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Preface This manual is divided into 7 parts. Each part has been conceived and prepared for WoredaNet experts at Woreda and Zone level, and also it helps workers of government institutions in Oromiyaa as a reference in performing their office activities .It is also convenient to use for any individual who wish to get acquainted with the subject. Computers and other network devices today are extensively used in many areas of human activity. So, it has become necessary for all concerned, to be familiar with the usage of computers and other ICT devices. This manual lays emphasis on the basic principles and concepts in some ICT devices, Computer Networking & troubleshooting Windows problems

with many illustrations in a simple language.

The manual starts with the concept of How to use a computer as a Fax in Part I. Part II deals with Basics of Networking. Part III gives a brief account of Configuring Workgroup in Win XP. Part IV

revises how to use network application programs in intranet ( MS

outlook & Netmeeting). Part V

highlights troubleshooting Video Conference problems

and how to record VC sessions. Part VI introduces a new Video Conferencing technology using HD4000 camera. The last part, part VII discusses about troubleshooting methods in Windows XP problems. In preparing this manual, many ideas have been taken from various books on the subject, and OICTDA express its sense of gratitude to all these writers. The reader/user of this manual can give his/her comments on the following e-mail addresses. [email protected] or [email protected]

3

Part I: Using a Computer to Scan & Fax In many ways, computers and the Internet have reduced the amount of paper that we use. But they have also made it easier for us to work with paper in a variety of ways. With Microsoft Windows XP, you can use your computer to: • • •

Print Scan Fax documents

1.1. How to scan Steps:

• • •

Connect the scanner to your computer, and turn it on. Insert scanning software CD into CD-ROM. Follow the instructions on the screen.

Note: You can also scan documents with the Scanner and Camera Wizard included with Windows XP. To scan using the Windows XP Scanner and Camera Wizard 1.

Insert the document you want to scan into your scanner.

2.

Click Start, click All Programs, click Accessories, and then click Scanner and Camera Wizard.

4

3.

The Scanner and Camera Wizard appears. Click Next.

4.

In the Choose Scanning Preferences page, click the Picture type option that best matches the paper you are scanning, and then click Next.

5

5.

In the Picture Name and Destination page, type a name for your image, select JPG as the file format, and select the folder where you would like the scanned image to be saved. Click Next.

6.

Windows XP scans your document. On the Other Options page, click Nothing. Then, click Next.

6

7. On the Completing the Scanner and Camera Wizard page, click the link shown to see the preview .click Back to return to the Choose Scanning Preferences page, adjust your settings, and try your scan again. Click Finish to close the wizard.

Note: you can send the scanned document in e-mail or fax it to others. 1.2. How to fax You can send and receive faxes using a computer's fax/modem. If the document you want to fax is on paper,

• •

scan it first, and then Send the scanned image.

Note: When you receive a fax, your computer saves it as an image file which you can save or print.

7

To prepare a computer to send and receive faxes,

• •

First connect computer's modem to phone line using a standard phone cable. Then Prepare the computer.

To prepare the Computer:

 

Install the fax component. Configure the fax service.

After the computer is prepared, you can:

 

 1.2.1

Send a fax. Automatically receive a fax. Manually receive a fax. Install the fax component

The fax component adds software and enables the computer's fax/modem. To install the fax component

8

1.Log on as your account (a computer administrator). 2.

Click Start, and then click Control Panel.

3.

In Control Panel, click Add or Remove Programs.

4.Click Add/Remove Windows Components to start the Windows Components Wizard.

9

5.

In the Components list, select the Fax Services check box, and then click next. (If the Fax Services check box is already selected, click Cancel).

6.Setup installs the fax component. (If you are prompted, insert the Microsoft Windows XP CD), and then click OK.

6.

Click Finish, and then click Close.

To configure the fax service in Windows XP

1.

Click Start, click All Programs, click Accessories, click Communications, click Fax, and then click Fax Console.

2.

The Fax Configuration Wizard starts. Click Next.

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2.

On the Sender Information page, type the information that you want to appear on your fax cover page.(You do not have to complete every box). Then, click Next.

3.

The Fax Configuration Wizard displays the Select Device for Sending or Receiving Faxes page.

 

If you want to be able to receive incoming faxes, select the Enable Receive check box.



If you want to manually answer incoming faxes, click Manual answer. Then, click Next.

If the phone line you connected to your computer is for faxes only, click automatically answer after.

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5. On the Transmitting Subscriber Identification (TSID) page, type the information that you want to use in the TSID box. (This consists of a fax number and either a business name or your name). Click Next.

7.

On the Called Subscriber Identification (CSID) page, type your information in the CSID box. (The CSID that you type displays on the fax machine from where the fax originates). This number helps you confirm that you are sending the fax to the correct recipient.(Note: The CSID is typically the same as the TSID). Click Next.

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8.

8.

On the Routing Options page, choose whether to automatically print a fax. (Note: If you do not automatically print incoming faxes, they will be available in the Fax Console).  Select the Print it on check box if you want each of the faxes that you receive to be automatically printed. Then, click Next.

On the Completing the Fax Configuration Wizard page, click Finish.

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9.

The Fax Configuration Wizard closes, and a Windows Security Alert opens. If prompted, click Unblock.

Note: Your computer is now ready to send and, optionally, receive faxes. You can use the Fax Console to browse incoming or outgoing faxes, or to manually receive a fax. 1.2.2

Send a fax To send a fax

1.Open the document, Web page, or e-mail message you want to fax. 2.On the File menu, click Print. 3.On the Print dialog box, under Select Printer, click Fax. Then, click Print.

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4.

On the Welcome to the Send Fax Wizard page, click Next.

4.

On the Recipient Information page, type the recipient name in the To box.

  

Type the recipient fax number in the Fax number box. If you want to send the fax to more than one recipient, type the recipient information in the appropriate boxes, and then click Add. The recipient appears in the list, and the boxes are cleared so that you can enter additional recipient information. When you have finished adding recipients, click Next.

6. check the Select a cover page template with the following information check box. Click the template that you want in the Cover page template list. Complete the Subject line box and the Note box. Then, click Next.

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7.

On the Schedule page, click Next.

8.

On the Completing the Send Fax Wizard page, click Finish.

Note: The computer automatically connects with the remote fax machine and sends the

fax with a cover sheet. If the original document is on paper, scan it first, and then fax the scanned image.

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1.2.3

Automatically receive a fax

If the fax service is configured to automatically receive faxes, the fax/modem will answer the fax line and store the incoming fax image in the Fax Console. To view faxes you have received 1. Click Start, click All Programs, click Accessories, click Communications, click Fax, and then click Fax Console.

2.

In the Fax Console, click Inbox. Received faxes are displayed in the right pane

1.2.4

Manually receive a fax

If the fax service is configured to receive faxes manually, the received fax image is then stored in the Fax Console. To manually receive a fax 1. Click Start, click All Programs, click Accessories, click Communications, click Fax, and then click Fax Console.

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2.

Click File, and then click Receive a fax now.

Note: The Fax Monitor appears and waits for the incoming fax. When the phone rings, the Fax Monitor will automatically answer, connect with the remote fax machine, and receive the fax.

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Part II: Basics of Computer Networking A Computer network is a collection of computers and other devices that communicate to share resources (Data, Hardware & Software). Benefits of Computer Networking A network increase efficiency and reduces cost. The following are benefits of computer network. •

Sharing Information /Data

Data sharing enables different users to work on a certain file concurrently. Examples of Data Sharing:



Database in a networked banking system. Different bank branches can have access to the central account database.



E-mail



Intranet……..centrally stored hypertext documents can be accessed over the network within the intranet.

•

Sharing Programs/Software

Application softwares that are installed centrally can be managed and upgraded centrally.Users in different locations can the software from the network. Example: Financial System Software. Advantages: 

Less Disk storage



Reduce maintenance & licensing costs

If you find that you have the same document stored on several computers and can’t keep track of which computer has the latest copy, you need a LAN.

•

Sharing Hardware (Peripherals)

Expensive hardware resources among several computers can be shared over a network. Example: - Printer - Central Disk Storage… …guarantees data recovery in case of system failure.

•

Centralizing Administration & Support

Central administration includes: 

Managing users and security

19



Making resources available



Maintain applications & data



Installing & upgrading application & operating system software.

Network Topologies A Network topology is the arrangement of computers, cables and other components on a network. Topology is both physical & logical. Physical topology describes how the physical components on a network are



connected. Logical topology describes the way network data flows through the physical



components.

The most common type of standard physical topologies are: Bus Computers are connected to a common shared cable.



Advantages of a Linear Bus Topology •

Easy to connect a computer or peripheral to a linear bus.

•

Requires less cable length than a star topology.

Disadvantages of a Linear Bus Topology •

Entire network shuts down if there is a break in the main cable.

•

Terminators are required at both ends of the backbone cable.

•

Difficult to identify the problem if the entire network shuts down.

•

Not meant to be used as a stand-alone solution in a large building.

Star/Hub



Computers are connected to a central hub or switch.

20

Advantages of a Star Topology •

Easy to install and wire.

•

No disruptions to the network then connecting or removing devices.

•

Easy to detect faults and to remove parts.

Disadvantages of a Star Topology •

Requires more cable length than a linear topology.

•

If the hub or concentrator fails, nodes attached are disabled.

•

More expensive than linear bus topologies because of the cost of the concentrators.

Ring 

Computers are connected on a single circle of cable.



Advantage: Equal access for all computers, performance is uniform despite many users, no reliance on central hub.



Disadvantage: Failure of one computer affects the rest of the network because each computer acts as a repeater, problems are difficult to identify.

21

Mesh 

Each computer is connected to every other computer by a separate cable.



Advantage: Backup capability by providing multiple paths through the network.



Disadvantage: Expensive to install because it uses a lot of cabling

Network Nodes Relationship Based on how computers in a network are configured and how they access information, networks are classified in to two types. 

Peer-to-Peer Network



Client-Server

Peer-to-Peer



All connected systems (Computers & Printers) can communicate directly with each other without relying on intermediary server.



Implementation of the network is relatively simple, cheap and can connect up to 10 computers.

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

Disadvantage: Lacks centralized management of users, files & security features, and tends to slow down as the number of connected computers increase.

Client-Server



Consists of client computers (workstations) that require a network service and servers that provide the network serves.



Clients (Workstations) are computers that require network services from a server.



Servers are powerful computers both in processing power & and in their storage capacity. Servers provide network services



Client/server network requires operating systems that allow the network to centralize functions and applications in one or more dedicated file servers. Example of Operating System is Win Server 2003.

Client/server network Advantages of a client/server network: •

Centralized - Resources and data security are controlled through the server.

•

Scalability - Any or all elements can be replaced individually as needs increase.

•

Flexibility - New technology can be easily integrated into system.

•

Interoperability - All components (client/NOS/server) work together.

•

Accessibility - Server can be accessed remotely and across multiple platforms.

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Disadvantages of a client/server network: •

Expense - Requires more budget than peer-peer network.

•

Maintenance - Large networks will require more professionals to ensure efficient operation.

•

Dependence - When server goes down, operations will cease across the network.

Note: Based on the need of an organization different servers can be configured: 

File Servers Servers that provide centralized data storage which will be shared among the LAN users.



Database Server Servers that centrally store database and provide data to client application in the LAN.



Web Server Servers that store web pages that will be viewed using browsers in the network.



E-Mail Server (Exchange Server) Servers that are used to manage and control email communications across the network.

TIP: The type of network we choose to implement in an organization depends on the following factors: 

Size of the organization



Level of security required



Type of business



Level of administrative support available



Needs of the network users



Amount of NW traffic



NW budget

Comparison of Network types

24

Network Categories There are three distinct categories of a Network. These are: 

Local Area Network (LAN) LANs are used to interconnect devices (Nodes) that are in relatively close proximity through the access devices (NICs). Example: A Network in the same Building



Metropolitan Area Network (MAN) MANs are used to interconnect devices (Nodes) that are in metropolitan (across a city). MAN is closely related to WAN than LAN but it is a combination of different LANs.



Wide Area Network (WAN) WANs are used to interconnect LANs across geographic distances through access devices (Routers). Example: WoredaNet System in Oromia, Internet

Network Connectivity Devices The following are network connectivity devices: Peer-Peer NW (Workgroup)

Client-Server (Domain)

Size

Up to 10 computers

Limited by the server or NOS license

Cost

Relatively cheap

More Expensive

Operating

Built into many OS (no additional

Requires NOS (Win Server 2003 or above)

System Security

software is required)

Administration

Can be established by user of each

Consistent resource & user security can be

computer

established by NW Administrator

Each user is responsible for his/her

Requires at least one NW administrator

administration



Hub…..Ethernet hubs are multi-port repeaters for UTP cable. Hubs differ in size from 4 ports up to 24 ports or more, specific to the network type.



Switches ….. Are active hubs act as repeaters and regenerate the data signal to all ports. They can filter traffic between ports by using MAC address of computers.



Repeaters…attach two different segments (networks) and filter data to be passed between these two networks.

25



Bridges…are two-port boxes that connect two segements. As a signal comes in one port,it is regenerated and sent out through the other port.



Routers…are used to connect WAN with many segments. They can filter traffic based on MAC address or logical address (IP address) and make intelligent decisions on the path of the data.

Part III: Configuring Workgroup in Windows XP In an organization with LAN that consists of small number of nodes (Computers, printers) the following Network components are needed before implementing the network.

•

Standalone computer…a computer that is not connected in a Network

•

NIC…Network Interface Card on each PC

•

Fax/Modem card on a PC

•

UTP cable and RJ 45.

•

Dialup-line or leased line account from ETC

•

HUB or Switch

Procedures:

1. Crimp a UTP cable in a preferred length using a crimping tool 2. Arrange the colors of wires according to the connection Example: i. Straight through connection between different devices requires the following

color arrangement.

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Straight Cable (PC to HUB/SWITCH)

ii. Cross-Over connection between identical devices requires the following color arrangement. One end RJ45

Other end RJ45

One end RJ45

Other end RJ45

1

(White Orange)

3(White Green)

1

(White Green)

3(White Orange)

2

(Orange)

6(Green)

2

(Green)

6(Orange)

3(White Green)

1(White Orange)

3(White Orange)

1(White Green)

4

(Blue)

4

(Blue)

4

(Blue)

4

(Blue)

5

(White Blue)

5

(White Blue)

5

(White Blue)

5

(White Blue)

6(Green)

2(Orange)

6(Orange)

2(Green)

7

(White Brown)

7(White Brown)

7

(White Brown)

7

(White Brown)

8

(Brown)

8

8

(Brown)

8

(Brown)

(Brown)

OR PC to PC or HUB to HUB

3. Connect RJ 45 to both ends of crimped UTP cable 4. Make sure the wires are inserted into RJ 45 & arranged correctly according to the colors by pushing it gently. 5. Put the RJ 45 into the crimper and press down hard to stick the connector.

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6. Connect all computers to HUB using these crimped UTP cables.

7. Test whether the connectivity works.(Note: If the pin arrangement is correct and crimped accordingly, both ends give green light)

3.1 Computer Name, Description, and Workgroup Computers connected to the same Ethernet hub or in the same network can be configured into the same workgroup for easier access through My Network Places. This can be done by assigning a name or description to a computer to identify the computer when browsing around through all the computers in the LAN to get shared resources. Therefore, we can change any computer’s name, description, or workgroup membership at any time to share or get shared resources in the Network. Steps: 1. Go to the computer whose name, description, or workgroup membership you want to change.

2. Rt_Click “MY Computer” icon on the desktop  Click Properties 3. Click the Computer Name tab

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4. To change the computer’s description, just type in a new description in the text box provided.(Eg. Data Center Computer) 5. To change the computer’s name or workgroup membership, click the Change button.Type a “Computer Name” in the box that appears.(eg. Accountant or Secretary or Purchaser…etc). Type workgroup name in the box that appears (eg. DataCenter)..

6. Close both open dialog boxes. If prompted to restart your computer, click YES !.

Note: To make the computer a member of a domain can be done in a client-server network connection. A domain is a group of computers that can be managed centrally from a Windows Server edition domain controller. When you go to another computer in the LAN and open My Network Places, you

might

see the results of your changes. To see workgroup computers in the network do the same procedure for all computers!

29

not

3.2 Browsing Workgroup Computers After we have set up our LAN, our initial access to other computers in the LAN is available through My Network Places. There are three ways :

•

Open My Computer or My Documents and choose My Network Places from the list of Other Places.

•

Or, click the Start button and choose My Network Places.

•

Double-click My Network places icon on the desktop

•

Click on “View Workgroup Computers” to see the workgroup computers.

Tip: If My Network Places is not available on the Start menu or on the desktop, right-click on the desktop (blank area) and choose Properties Click “Desktop” tabclick the Customize Desktop button, and then choose My Network Places under General tab. Note: Computers in the same workgroup & Shared Documents folder on them will appear. If you don’t see workgroup computers and shared folders for all the computers in your LAN, check the configuration again.

30

To access the content of shared folders:

•

Double-click a “Computer name” and double-click the shared folder icon

•

move and copy files from one computer to the next just by dragging icons into, and out of, that Explorer window

•

Use the same techniques you use to move and copy files among folders on a single computer.

3.3 Sharing Resources in a Workgroup A workgroup is just all the computers in the LAN that share the same workgroup name. We can share and access resources among these workgroups. Resources in a network can be: •

Hardware (Printer, Hard drive...)

•

Data (shared files)

•

Application programs (Antivirus)

3.3.1

Sharing Files and Folders

Data (files) on computers in the same workgroup can be shared and accessed depending on the user’s permissions to these files. Steps:

•

Create a folder on one of the computers in the same workgroup.(e.g. Antivirus)

•

Put “Antivirus” setup files in the folder.

•

Rt-Click on “Antivirus” folderchoose sharing & securityclick “sharing” tabchoose “share this folder on the network” optiongive share name (you can give the folder name as

31

share name)check “allow network users to change my files” option if you want to give that

right to network users.

•

Click “Apply” and “OK”

•

Everyone on the network can access the folder and run the Antivirus program on each computer in workgroup.

3.3.2

Sharing a Printer

To share a printer,

•

First connect the printer to one of the computers in the workgroup.

•

Install the printer driver on that computer using the printer’s installation CD by following the on–screen instructions.

•

If the printer is installed, click “start” buttonclick “printers & Faxes”Rt-click on “installed printer icon”choose ‘Properties”click “sharing” tabchoose “share this printer” and give “share name”

•

Click “Apply & OK”

32

To access shared printer on the network,

•

First install the “shared printer” on all of the computers in the workgroup.

•

To install, click “start” buttonclick “printers & Faxes”click on “Add printer ”on the printer tasks paneclick “Next”choose “A Network printer ” option

•

Click “Next” and choose “Browse “ or “connect to this printer to browse for a printer….. ” and type \\computernmae\printer shared name and click “Next”

33

•

The shared printer name appears if there is no connection or configuration error.

•

Click “Apply & OK” to complete the wizard.

Tip: To print a document from a computer in the work group, do the same procedure to install the shared Printer, then open your documentclick file menuchoose print select the “shared printer” name in the dialog boxclick “print”

3.3.3

Sharing an Internet Connection (Dialup Connection)

If we have a dialup internet connection on one computer, we can share the connection to other computers in the same workgroup using network Setup Wizard in Windows xp.However, there are some limitations. Not all ISPs (Internet Service Providers) give Internet Connection Sharing (ICS) — for the reason that they would prefer to give a separate account for each computer, for more income. It is technically possible to share dialup internet connection within a workgroup using Windows XP.

Materials required:

34

•

Dialup internet account

•

Computer connected to the internet via Modem.

•

HUB & splitter

•

UTP cable & RJ 45

•

Computers in the LAN with the same workgroup name

Tip: A computer with internet connection act as the ICS server (ICS host), whereas all the other computers in the LAN, which don’t have their own modems but can get an internet access are called ICS clients.

How to configure the Internet Connection in a Workgroup:

1. Turn on all the computers in the LAN. 2. Connect ICS host to the Internet by logging on to your ISP normally. 3. Go to any computer in the LAN. 4. Click the Start button, and choose All Programs → Accessories → Communications → Network Setup Wizard. 5. Follow the instructions on each wizard page, followed by a click of the Next button. Note: Windows can usually detect your Internet connection.

Make sure you read the options carefully and choose the right one; otherwise, the Internet Connection Sharing won’t work properly!

6. Follow the instructions presented by each wizard page, and click Next , and then click the Finish button on the last wizard page. 7. Repeat Steps 3–6 on each computer in the LAN.

3.4 Extending LAN in the WoredaNet System 35

WoredaNet system in Oromia is an example of WAN (Wide Area Network).Each Data Center in a Woreda can extend the network to get internet access on more workstations (Client computers) in a Woreda sector offices.

Note: If Capacity Building office, Finance Office, Education Office, Agriculture Office …etc are in the same compound they can get internet access from the extended LAN within the woreda Data Center.

Materials Required: •

A Roll of (300m or more) UTP (Cat 6) cable

•

HUB (8 port or 24 ports)

•

RJ 45 (required amount)

•

Crimping tools (Crimper , cutter)

•

Wall outlets

•

Trunk (required width)

3.4.1

WoredaNet Connectivity and IP Address Configuration

36

The above diagram can be described as follows:

•

VSATDW7700

•

DW7700 (LAN1 port)Router (10BT Ethernet port)

•

DW7700 (LAN2 port)DW6040 (for Regular phone)

•

Router (10/100 Ethernet port) )Switch ( port 1)

•

Switch ( port 11/12) Falcon IP

•

Switch (port 2-Port 20)  PC (Computers)……at least 18 computers can be Networked.

•

Switch ( port 21-24)  IP Phones

Case1: If Router & Switch are Functional IP Configuration for the Internet

Steps: •

Connect PC to Switch port.

•

Rt.Click “My NW Places” Click “Properties” Rt.Click “Local Area Connection” Click “Properties” Click “TCP/IP” Click “Properties” tab Select “Use the following IP Address” option Eg.

IP Address:10.81.129.65 Sub Net Mask:255.255.255.128 Default G.Way:10.81.129.1 DNS Server:172.30.20.32 Alternate DNS Server:213.55.64.36 OR

Tele & NDC

DNS Server:172.30.20.32 Alternate DNS Server:213.55.64.38

TIP:

You

can

connect

more

computers

on

switch

ports

(port

2,3,4,5,6,7,8,9,10,13,14,15,16,17,18,19,20) where as ports 11,12 are reserved for Falcon IP and ports

37

21-24 are reserved for IP phones. If you give ip address 10.81.129.65 for the first computer, then the rest of the computers’ ip addresses will be 10.81.129.66, 10.81.129.67 …etc but the last digits 127,129,130 are reserved.

•

After completing the configuration, D. Click “Internet Explorer” on all connected computers, and give search engines such as WWW.google.com or “WWW.yahoo.com” to get the internet access.

TIP: If You want to extend LAN within the sector offices, connect Hubs (8 ports or 24 ports) on on one of switch ports (port

2,3,4,5,6,7,8,9,10,13,14,15,16,17,18,19,20) where as ports 11,12 are

reserved for Falcon IP and ports 21-24 are reserved for IP phones, then connect the computers to the Hubs and give ip addresses that are not used by another computer in the network.

IP Configuration for Video Conference

Steps: •

Connect Falcon IP to Switch port 11 or 12.

•

Press “Menu” on the Remote Control Select “Network” Select “LAN”  use “Direction key” to edit the ip Address.

Eg.

IP Address: 10.81.129.33 Sub Net Mask: 255.255.255.128 DNS Server: 172.30.20.32 Domain:OROMIA.GOV.LOCAL Default G.Way:10.81.129.1

•

Press “OK”, the Falcon IP will reboot in few seconds.

Case 2 : If Router & Switch are Not Functional IP Configuration for the Internet

38

Steps: •

Connect PC to DW7700 (LAN 1 port).

•

Rt.Click “My NW Places” Click “Properties” Rt.Click “Local Area Connection” Click “Properties” Click “TCP/IP” Click “Properties” tab Select “Use the following IP Address” option Eg.

IP Address:10.81.128.5 Sub Net Mask:255.255.255.248 Default G.Way:10.81.128.2 DNS Server: 172.30.20.32 Alternate DNS Server: 213.55.64.36 OR Tele & NDC DNS Server:172.30.20.32 Alternate DNS Server: 213.55.64.38

•

Click “Ok”Click “Close” D.Click “Internet Explorer”

IP Configuration for Video Conference

Steps: •

Connect Falcon IP to DW7700 (LAN 1 port).

•

Press “Menu” on the Remote Control Select “Network” Select “LAN”  use “Direction key” to edit the ip Address.

Eg. IP Address:10.81.128.5 …..the 3rd octet decrease by 1 & 4th octect will be 4 or 5. Sub Net Mask: 255.255.255.248 DNS Server: 172.30.20.32 Domain:OROMIA.GOV.LOCAL Default G.Way:10.81.128.2

•

Press “OK” ,the Falcon will reboot in few seconds.

Part IV: Configuring “MS Outlook 2003” and “Net meeting” 4.1 Configuring “Outlook Express”

39

If there is no Internet Connection, we can use “Outlook Express” or “MS Outlook 2003” to exchange messages and sharing data with other woredas having woredanet infrastructure, Zones & Regional Data Center through Oromia server (10.124.1.18). Steps: First check the connection between Oromia server & Your PC. Click “start” Click “RUN”  type

cmd

C:\Docu & settings\user>ping 10.124.1.18 If

“OK” press “Enter”

“Reply from 10.124.1.18……….” “Reply from 10.124.1.18……….” “Reply from 10.124.1.18……….” appears, the the connection is normal.

Therefore, we can open “Outlook Express” and create e-mail address of woreda government offices.

To Open “Outlook Express”

•

Click “Star” All programs Click “Outlook Express”

Eg. i.To create e-mail address of “Meta Woreda Capacity Building Office”

•

Click ”Tools” Click “accounts” Click “Add” Click “Mail” Type Display name“Meettaa Idandeettii”  Click Nexttype e-mail address “[email protected]” next incoming mail

server:10.124.1.18

outgoing mail server:10.124.1.18 Next account name:owermta Password:Or0m1y@

•

Click NextFinishClose

ii.To create e-mail address of “Meta Woreda Health Office”

•

Click ”Tools” Click “accounts” Click “Add” Click “Mail” Type Display name“Meettaa Eegumsa Fayyaa”  Click Nexttype e-mail address “[email protected]” next incoming mail mail server:10.124.1.18 Next account name:owermta

Password: Or0m1y@

•

Click NextFinishClose

40

server:10.124.1.18outgoing

iii.To create & send messages to other woredas. Open “Outlook Express”

•

Click “Star” All programs Click “Outlook Express”

•

Give user name & Password.eg.User name :owermta password:Or0m1y@

•

Click “create mail “button,type the address of woredas to whom you want to send a message.

Eg. From:[email protected] To:[email protected] Cc:[email protected],[email protected],owerhrm@oromia. Subject:Gabaasa

…….write Your message here

iv.To attach a file or document to your message. Click “insert””File attachment” Locate where your file is found select the file Click “attach” click “send” button

4.2 MS Outlook 2003 Configuration 

Open Microsoft Outlook 2003.



A wizard launches with a message "Outlook 2003 Startup". Click Next.



When asked to configure an E-mail account, select Yes. Click Next.



Select Microsoft Exchange Server. Click Next.



In the Microsoft Exchange Server address, enter 10.124.1.18.



The Use Cached Exchange Mode box should be checked.



In the User Name box, enter your UserID :ozonhe (oromia, zone Hararge East)

41



Click the Check Name button. Note: your UserId should become your name (underlined) and "[email protected]" will appear in the Microsoft Exchange Server.



Click the More Settings button.



Click the Advanced tab.



Click Offline Folder File Settings. Click Browse.

Note: If the Browse button is grayed out, click Cancel, then uncheck Use Cached Exchange Mode. Click Offline Folder File Settings. Click Disable Offline Use. Click Yes. Make sure to turn Cached Mode back on.

4.2.1

Set Junk E-Mail Settings

Outlook 2003 includes improved Junk E-mail filters. You may wish to adjust these settings to automatically filter junk e-mail to the junk mail folder.



Go to Tools  Options  Preferences Tab  Click the Junk E-Mail button



Select the level of junk e-mail protection you want on your account.

For Certain other versions of Outlook applications the setting might differ as follows To set junk email:



Go to ToolsOrganizeJunk EmailAuto –move->To Junk Mail.

Note: ICT recommends that you select High. You have the option to "Permanently delete suspected junk e-mail ....: as well. This is an extreme step. You may miss a valid email if it is placed here. But this is an option that you can choose. Note: If Outlook has been updated to Office 2003, you will see an option for "Don't turn on links in messages ...." This choice should be checked.

 4.2.2

Click OK Click OK. Check Startup Connection Settings

 

Open Microsoft Outlook 2003 Go to Tools  Email Accounts.



Select "View or change existing e-mail accounts", Click Next

42



Be sure Microsoft Exchange Server is highlighted and click the Change button.



Click the "More Settings" button in the lower right corner.



On the General Tab, change the radio button from "Manually control connection state" to "Automatically detect connection state". Click OKClick NextClick FinishClose Outlook.



Note: For our case we must select Connect Using Local Area Network. NOTE: If you have never opened or accessed Microsoft Outlook on this particular computer, these steps may differ a bit. Begin this process instead by opening Microsoft Outlook. The first time that Outlook is accessed on a specific computer, the Outlook Startup Wizard will begin the setup process for you. Though the following steps are not specific to the wizard, the information provided will assist you in completing the wizard and configuring Outlook 2003. 4.2.3

Creating a New Outlook 2003 Profile

In Outlook 2003, setting multiple profiles lets you to switch between "profiles", which allows you to completely isolate email accounts, (isolating business email accounts and personal email accounts, etc). Each profile maintains its own set of preferences and customization, independent from other profiles. Note: "Profiles" in Outlook 2003 are conceptually the same as "Identities" in Outlook Express. To create Profiles:



Click the Start menu, and click Control Panel (or point to Settings, and click Control Panel).



In the Control Panel, double-click Mail. NOTE: Depending on your Windows XP service pack and updates level, when using Category View, you may instead need to click Other Control Panel Options in the left-hand pane, and then click Mail.

43



In the Mail Setup - Outlook window, click Show Profiles.



In the Mail window, click Add.



In the New Profile window, in the Profile Name box, enter a name for this profile, and click OK.

Note: If the first profile for owerwaliso account is “Woreda”,then for ozonshsw account use a profile name “Zone”.



In the E-mail Accounts wizard, select Add a new e-mail account, and click Next.



In the Server Type window, select Microsoft Exchange Server, and click Next.



In the Exchange Server Settings window:

44



In the Microsoft Exchange Server box, type oromia.gov.local, and select the Use Cached Exchange Mode check box.



In the User Name box, enter your OROMIA.GOV.LOCAL domain username eg.ozonshsw (oromia,zone Shoa South west)



Click on “check Name” button



When outlook prompts you for password, give Or0m1y@



Click More Settings. NOTE: At this point, the application will attempt to resolve your username on the Exchange server.

4.2.4

Starting Outlook 2003 with Multiple Profiles

If you set a given profile to “Always use this profile” option, that profile becomes default profile to load automatically. But you can choose Profiles from the dialog box each time you run Outlook 2003 if you choose the option “prompt for a profile to be used”. Therefore, you can switch between different profiles.

To make a profile a default:



From the existing profiles under the Profile Name in the drop-down menu choose a profile to make a defaultclick the Options button check the Set as default

45

profile checkbox.



To create new profiles, click the new button and type a name for the profile.



To delete a profile, choose the profile and click remove button.

4.3 Using “Netmeeting”

•

Netmeeting a network application used for live communication between two or more remote computers.To use a Netmeeting every remote computer have to be ON and open a Netmeeting at the same time.

•

To open a “Netmeeting”,

Click “start” Runtype •

conf

click “OK”

When the window opens,type the ip address of the remote computer.eg.10.81.129.65 and Click “place call” button.

•

After the remote PC accepts a call,you can send a message using “chat”

•

To initiate “chat”,click “chat”button on the bottom of Netmeeting window.

•

Type your message and click “send message”button on “chat” window.

•

To transfer files,click “Transfer Files” button on the bottom of Netmeeting window.

•

Click “File” menu on the “Transfer file”window,Click “Add Files” Locate where your file is foundselect the file & click “Add”button on the dialg boxclick “Send All”button on “File transfer”window.

•

To open a file transferred for you from remote computer,Click “Tranfer Files” button Click “View Received Files” folder on “Transfer Files”windowselect the fileRt.Click on the selected filecopylocate where to paste on your PCRt.Click & Click Paste.

4.3.1

How to Get Shared Folders From Oromia Server (10.124.1.18)

Click “start” Runtype

\\10.124.1.18

46

Click “OK”

User name:

shared

Password:

s0ftw@re

TIP: If you are not successful with the above steps, you can use the following option: D_Click “My computer”type

User name:

•

shared

\\10.124.1.18

on the address bargive

Password:

s0ftw@re

Rt. Click on “shared folder” Click “Copy” Locate on your PC where to Paste the fileRt.ClickPaste

Part V: VC Troubleshooting & Recording VC Session 5.1 VC Troubleshooting Falcon IP Camera Problems Problem 1. Video

can’t be displayed on the plasma screen or any attached display device.

Solution: This problem usually occurs when people are trying to change the configuration via the remote control of the camera. The camera normally comes with the configuration that sets the use of a single display device or a monitor in particular. However, under the conditions where the use of more than one display becomes mandatory option is presented for the operator to play around. But incase of incidents that would cause the problem to happen, follow the steps hereunder to recover the system to the normal working state. 

Unplug the AV cables from the TV ports of the rear of the Falcon



Plug it into the recording ports keeping the order of colors.



Use the remote control of the camera to get into configuration, go to Menu- Options Security (via yellow Soft key)  deselect the dual monitor check box.



Reverse the steps 1 and 2 i.e. re-plug the cables into the TV ports of the camera.

47

Problem 2. Falcon

IP does not sense remote control.

Solution



Due to some damage occurred to the remote camera or hardware part of the camera unit. OR



It may be the fault of remote control, if it is the case, you would likely need to replace the camera remote control.

Else, the camera unit needs to undergo critical maintenance service or it has to be replaced by functional camera. Problem 3. No

Menu Appears (Guide screen or menu and phone book do not appear)

Solution This problem may occur due to Video setting on the camera. If “dual monitor” mode is selected under “video” submenu it will probably occur.



Unplug AV cable from “Video-In” connector and plug it into “VCR video-out” on the camera. If the menu now appears, press “menu”choose “Video”Deselect “Dual Monitor” mode.

Problem 4. No

Audio (You can’t hear the remote party and they can’t hear you)

Solution



Verify that microphone & TV speakers are connected properly on both parties.



Verify that the volume level of Falcon IP & TV on both parties set to audible level.



Verify that the correct Audio input device and mixing mode are selected. Press menuchoose Audio (make sure that table top mic or line level selected depending on the current audio input)

Problem 5. No

Video (You can’t see video from an optional camera or VCR)

Solution



Verify that the cables from the Video Source are connected properly on the camera.



Verify that the correct video source is selected. Press “CAM”use left or right arrow key to switch between local video sources.

48

Problem 6. Outgoing

Call Fails

Solution: This problem may occur due to physical connectivity problem or IP Address Configuration problem or LAN setting problem. Therefore, follow the following steps:.



Verify that “LAN “network is selected over the “ISDN” from Options Security submenu.



Choose “None” (for point-point VC session) over “GK” and “MXM” from Network H323 submenu unless otherwise told to change to MXM from the regional or national data Center staffs.



Verify that the remote party is registered or turned ON.

Note: An Example of Correct IP Address Configuration is the following: IP Address: 10.81.129.33 Subnet Mask: 255.255.255.128 DNS Server: 172.30.20.32 Domain: OROMIA.GOV.LOCAL Default Gate Way: 10.81.129.1

Problem 7. Cannot

take Gatekeeper Calls

Solution: This problem may occur due to H323 setting (MXM not chosen) problem or user number problem.



Press “status “to check whether the Gatekeeper is registered. If Not registered, you cannot communicate .Ask your user number from regional or national Data center staff.

5.2 Recording VC Session

49

We can record Video Conferencing session to play back for some parties disconnected due to technical problems during the multipoint VC session.

To Record: Materials Required; 

Falcon IP



VCR with AV cable and other accessories



VHS (premium) cassette

Steps:



Connect VCR (from Video-in port) to Falcon IP (to Video-out port) using AV cable keeping the color order of the cables.



Insert blank VHS cassette into VCR



Change the setting on the Falcon IP. Press Menuchoose Audiounder “VCR Audio Mix” select “VCR Record”press ok.



When VC session begins, press “Record” button on the VCR.

To Play Back: Materials Required; 

Falcon IP

50



VCR with AV cable and other accessories



Recorded VC session on VHS cassette

Steps:



Connect VCR (from Video-Out port) to Falcon IP (to Video-In port) using AV cable keeping the color order of the cables.



Insert VHS cassette with recorded VC session into VCR



Change the setting on the Falcon IP. Press Menuchoose Audiounder “VCR Audio Mix” select “VCR Play back”press ok.



To begin the recorded VC session, rewind the “Record” by pressing “rewind” button on the VCR.



When the rewinding completes, press “Play” button on the VCR.

Part VI: Basics of HD4000 Camera HD4000 Briefing



Is a VCON product ,of High Definition Series!

• Industry leading video quality • Variety of form factors: settop, open multimedia platform and integrator’s codec • Includes advanced features • Part of VCON’s integrated, rich-media conferencing solution



o

Added functionality when combined with VCON MXM and VCB

o

Text messaging and web-sharing added when combined with VCON IPNexus

o

Management, firewall traversal, encryption

Supports Multimedia Conferencing Solution

51

HD4000 • High-performance and versatile multimedia conferencing system • IP data rates up to 4Mbps • CD quality audio with 20KHz, ultra-wideband audio • Multiple data sharing methods • HD DualStreamTM with H.239 support (simultaneous video+data) • H.235 Encryption to secure conferencing • Native 16:9 display support • Embedded web server for centralized management and administration 

It is a Next-Generation Video Quality

• Supports IP data rates up to 4Mbps • Has H.264 video codec supporting up to 4Mbps • Has Digital Video Interface (DVI) output to plasma/LCD display • Direct digital connection between the video output card and the digital display • Interlaced CIF video with 60 fields per second 

HD4000 Tabletop Pod

52

VGA In (Laptop)



Mic

USB (Storage Key, USB camera, etc)

HD4000 Multiple Data Sharing Methods

• Internal data sharing: o

use the internal PC to share many types of files/documents

o

Pictures/graphics files: .BMP, .GIF, .JPG, .JPE, .PNG, .TIF

o

Documents: Powerpoint, Word, Excel, .PDF, .TXT, .WRI, .MDB, .MDW, .RTF, .XLT,

o Other file types: Visual Studio files, Microsoft Project files, .HTM, .HTML, .CHM, .LDF, .PCX, .RSB, .TGA

• USB storage key: o Share presentations located on a USB storage key using the USB cable provided with the HD5000

• Audio / video clip playback: o

Play audio files (MP3) or movie files (AVI, MPEG, WMV, WMF) located on the PC/network during a live videoconference.

• Laptop plug-in: o connect a laptop to the tabletop pod. User operation is as easy as using a VGA projector. Also use it outside of a videoconference.

• XGA Resolution 

•

HD DualStreamTM VCON’s HD DualStreamTM includes: o

H.239 support

53

o

Simultaneously transmit one video source and one data source

• Video Codec : H.264 at CIF resolution • Data: H.263+ at XGA resolution o 

Tandberg DuoVideo support

Embedded Web Management (D.Click “Internet Explorer”Type http: IpAddress



Press “Enter” key)

Advantages of a High-Performance PC-Based Architecture

• During a videoconference: o

Share data files and play movies files located on the HD5000 PC or the network

o

Access the Internet for information and display it to the remote sites

• Outside of a videoconference: o

Use the HD4000 as a full multimedia system with a large display/projector during meetings or training sessions

o

Connect to the corporate network to access documents during a meeting

o

Browse the Internet for information (during a meeting)

54



o

Participate in web-based data conferences (like WebEx)

o

Passively participate in a multicast (broadcast viewer)

Advantages & Exclusives

o Supports Video codec H.264 up to 4Mbps & at XGA resolution o Has DVI (Digital Video Interface) output o It can play movie files as a video source o It can mix MP3 audio files into a videoconference o It can convert unopened documents into a video source o It has a 1-click speed dialing o Supports Interactive Multicast o It supports an integrated broadcast (multicast) viewer o It supports USB cameras o HD4000 is PC-based group system o Has native 16:9 display support (Aspect Ratio) 

Added Value from VCON

MXM

VCB Secure Connect (FireWall)

o

Video network management & remote device administration

o

Directory services

o

Ad hoc conf. & simplified GW dialing

o

Multipoint conferencing (MCU)

o

Streaming video

o

Web-based scheduling (Conf. Moderator)

o

Firewall / NAT traversal

55

o



Encrypted communications

HD4000 Summary

o High-definition multimedia conferencing system including a built-in multimedia PC o Industry-leading video quality with H.264 video codec o

CD quality audio with 20KHz, ultra-wideband audio

o

H.235 encryption for secure conferencing

o

Includes advanced data conferencing capabilities

HD4000 Connection, Configuration & System Settings HD4000 Connection

o HD4000 is connected to Multimedia PC by the following cables.  “Camera master” cable from HD4000 to “serial port” on PC.  “S-Video” cable from HD4000 to “S-Video in” port on PC  “keyboard Sensor” to “USB” port on PC  “Microphone” to “mic port” on PC

o Multimedia PC is connected to PDP by the following cables.  “Audio” cable from the PC “Audio Out” port to “Audio in” on PDP.  “S-Video” from the PC “Video Out” port to “Video in A or B” on PDP. 

“Audio” cable from the PC “Audio Out” port to “St1 or St 2 Audio in” on Mixer.

56

New PDP



“Audio Cable” from the Left speaker of PDP to Left connector on Mixer and “Audio Cable” from the Right speaker of PDP to Right connector on Mixer.



“VGA” cable from the PC “Video Out” port to “PC in” port on PDP

HD4000 Configuration & System Settings

•

HD4000 is pre-configured in the factory to register to MXM or not

To configure HD4000:

o Click on “Setting “ button o Click on “Setting “ tab

on HD4000 Screen on HD4000 Screen

o The following “General Setting” screens appear

o

Also ,the following “Call Setting” screens appear

57

Old PDP

Note: If the remote device is Falcon IP we use Video Format=H.261 and Audio Format=G.728/G.722 o

Note:We can foreword the incoming calls to another participant using the following setting. o

And the following “Network Setting” screens appear

o

o

The following “Hardware Setting” screens appear

58

Note: If we use composite video cable, we have to change “video input device” Setting to “Composite video”

Video Conferencing Calls With HD4000 Point- to –Point Calls

1. Click on “Dialer”choose “Manual” or “Phone book” to call the Remote Party.

2. choose “H.323”Bandwidth “384”  write the “IP address” or user number of remote device click “Dialer” button..

59

i.

Data Sharing in Point-to-Point Calls During a call, we can share a document, Internet Explorer or a document from external PC

which is connected through VGA. To share a Program during a VC session:

o Open the “Program” o Click on the “Data” button o

on HD4000 screen

Click on “share Window” tab on the HD4000 screen

o Choose the “program icon” e.g “Internet Explorer” icon. o Click on

button on the screen

To share a Document during a VC session:

o Click on the “Data” button

on HD4000 screen

o Click on “Document” tab on the HD4000 screen o Open the “document” folder

60

o Select the “File name” o Click on

button on the screen

To see Conversation State during a VC session:

o Click on the “Setting” button o

on HD4000 screen

Click on “Conversation state” tab on the HD4000 screen

Multi-Cast Calls To initiate Multi-Cast: o Click on ‘Dialer” button on HD4000 screen o Click on “Multi-cast” option o Give Multicast name e.g VC Training o You can check “public viewers’ to invite everyone on the network (but this consumes bandwidth) o Click “start” button

61

Note: If you chair the Multicast, you can do the following: Grant a talk, Grant Floor, Reclaim Floor, Add Participant, Remove Participant…etc. To Add Participants: o

Click “Add Participants”

o o Speed Dial Option We can save the call address of the remote party on our system to save our time during a VC session: To use Speed Dial:

o Click on “speed dial” option o Edit all the information using “Edit” button. o Click “Save” button

62

Multi-point Calls

To connect to MXM (Media Exchange Management) server from the local HD4000: o

Switch to PC Mode on HD4000 screen

o Click start button  Click RUN type MXM_enable  Password

Login Name

 IP Address

Note: Login Name, Password and IP Address of MXM will be given by MXM Administrator.

Part VII: Troubleshooting Windows Problems In some cases, an operating system fails to start (boot) the computer. It tries to load but stuck at “Welcome” screen or restarts continuously and sometimes shows “Blue Screen” error. This is because of the following reasons:

7.1 Windows stuck at “Welcome” screen

63

Windows stuck at a “welcome” screen because of the following reasons: i. Missing Information on Boot Sector because of Viruses. If the boot sector is affected by viruses, windows try to load but stuck at “ Welcome” screen. ii. Product Activation (Windows XP upgrade licenses) Product activation is protecting intellectual property rights by making it easy for users to obey the terms of the EULA (End Users License Agreement) and reducing software piracy. Microsoft has developed product activation as one solution to reduce the sharing and installation of software on multiple PCs. Example:If you install Win XP pro supplied with DELL computer on ACER computer,the Windows prompts you to activate after a month.

7.2 Blue Screen Errors. “Blue Screen errors” sometimes occurs because of the following reasons:

i. Software errors during Windows operation. Software or device drivers installed in the computer may have errors or problems which cause a stop error, either constantly or under certain conditions.

ii. Hardware errors during Windows operation. If a hardware device fail or is removed during the operation of Windows, or if the hardware does not fully support the operations that XP expects it to support, a hardware stop error will occur. Outdated BIOS information on some computers might also cause stop error.

iii. Installation errors. The Windows XP installation process is the most sensitive time for hardware and disk errors. If there is a problem with your computer's hardware configuration or the media (CD) we are using to install XP, a stop error will likely occur.

iv. Startup errors. Corrupted system files, hardware and driver errors can all cause Windows XP to halt with a stop message without correctly booting into Windows. An error of this sort will almost always require troubleshooting before Windows can be loaded correctly.

64

v. Intermittent (irregular) errors. This can be caused by the following cases:

•

defective system memory,

•

an overheating processor,

•

dead or dieing hard drive or

•

Faulty software and device drivers.

7.3 Basic troubleshooting for Boot Sector Problem The sign of the problem is, windows try to load but stuck at “Welcome” screen or restarts continuously. The following methods can be useful to solve the problem: Method 1:Using Safe Mode Steps: •

•

Restart the computer When it starts loading BIOS files, press F8 repeatedly until you get “Safe Mode” Screen

•

Choose “Safe Mode” from the options and wait until “safe Mode” window screen appears.

•

perform a virus and spyware scan of your system if recently updated anti-virus software installed on the PC.

•

After the virus is deleted, restart the Windows normally.

Note:If you are not successful with above steps,Restore the system using the following steps: Steps: •

•

Restart the computer When it starts loading BIOS files, press F8 repeatedly until you get “Safe Mode” Screen

65

•

Choose “Safe Mode” from the options and wait until “safe Mode” window screen appears.

•

Click start buttonAll programsAccessariesSystem toolsClick System Restorechose Restore point and follow the instructions on the scree.

Note: The above method returns Windows XP to its previous working state. Method 2:Using Parallel Installation

This method is installing Windows XP to a new folder (parallel installation) to either run two operating systems, or to access or retrieve data from the previous windows’ settings on the Hard Disk. To install Windows XP to a new folder (also known as a parallel installation), follow these steps:

1. Insert Windows XP CD (boot disk) in the CD/DVD drive. 2. Press “F2” or “F12” or “F9” depending on the BIOS setting for boot menu of your PC. 3. When the boot menu appears, choose “CD RW/DVD RW” using direction keys and press “Enter” key. 4. When the "Press any key to boot from CD" message appears on the screen, press any key to start the computer from the CD.

5. At the Welcome to Setup screen, press ENTER to begin Windows XP Setup. 66

6. Read the Microsoft Software License Terms, and then press F8.

7. Select the partition in which you want to install Windows XP (usually C :\), and then press ENTER.

8. Select the Leave the current file system intact (no changes) option, and then press ENTER to continue.

9. Press ESC to install to a different folder. Note: If the Setup program detects another operating system folder, it prompts you to type the name for the new folder after the backslash (\), for example, \WINDOWS. Give a name like \WINDOWS1 or \WINDOWS2…etc

10. Press ENTER to continue. 11. Follow the instructions on the screen to complete Windows XP Setup. Note: If you have successfully installed Windows XP, you can install application programs such as MS Office, Adobe Acrobat etc and take the backup of your original data. After installing application programs, you can get the backup of your data using the following method.

•

Click start buttonclick searchclick on All files & folders type *.doc in the “All or part of file name box” and choose “My Computer” in the “Look in” box to backup word documents type *.xls in the “All or part of file name box” to backup Excel documents type *.pdf in the “All or part of file name box” to backup Adobe Acrobat documents…etc.copy the files to the newly installed Windows “Desktop” or “My documents” or Removable media.

Method 3: Removing the Hard Disk from the system

This method is removing the Hard Disk from the system and installing it on the healthy computer as a secondary device to take the backup of your data. It is a time killing method but preferable if you are not successful with method 1 & method 2. Note:

1.

Be careful ESD (Electro Static Discharge) when disassembling the Hard Disk from the system. You can prevent ESD by touching and sliding your hand on the metal cover of the system unit in every minute you are working inside part of the computer.

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2.

Make sure that the two computers have the same Hard Disk technology. The two Hard Disk technologies are ATA (Advanced Technology Attachment) and SATA (Super ATA).ATA used ribbon cable to connect the HD with the motherboard. SATA used USB cable to connect the HD with the motherboard.

Steps:

1. Turn Off your PC and disassemble the HD. 2. Install it (connect to the motherboard & connect DC power cable ) on the healthy computer as secondary device.

3. Turn ON the PC 4. D.Click “My computer” on the desktop 5. D.Click the “Installed HD”, it may appear as E:/ drive or F:\ drive …etc depending on the existing partitions on the healthy computer.

6. D.Click the “Documents & settings” D.Click “Your user name folder” find your data in “Desktop” folder or in “My Documents” folder …etc. Else

7. use “Search” method to backup your data from the “Installed HD”

7.4 Basic troubleshooting for all Blue Screen errors

7.4.1

What is a Blue Screen Error?

The Blue Screen error (Windows stop message) occurs when Windows detects a problem or error from which it cannot recover. The operating system stop and diagnostic information is displayed on a blue screen. All Windows XP stop errors are numbered according to the circumstances that caused the error, which assists for troubleshooting.

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7.4.2

Reading the Blue Screen Error

Reading a blue screen error can help us to resolve the conflict which is stopping Windows from operating correctly. A typical Windows XP stop message is divided into four parts, and display some helpful clues as to what caused its appearance. Error 1:

•

the stop error (in hexadecimal format),

•

the stop error (text-based) "DRIVER_IRQI_NOT_LESS_OR_EQUAL."

Error 2:

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•

'Recommended user action' on possible troubleshooting steps.

Error 3:

•

'Driver information' an actual driver file associated with the blue screen will be listed here.

Error 4:

• •

'debug port and status information' error. Windows XP will attempt to dump the contents of system memory either to a file on the hard drive or to one of the COM ports in the case of a stop error.

TO Troubleshoot: First off, note down all relevant information when you see a blue screen errors across the screen. This includes: • •

the error number and text_based name from the stop error and any file names specified in the 'driver information' section.

TIP: If your PC starts automatically, you cannot read and jot down the errors. Therefore, to stop your PC from automatically restarting:

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•

Right click on “my computer” > click Properties > Select the 'Advanced' tab > and under 'startup and recovery' click the 'settings' button > under the 'System Failure’, uncheck 'Automatically restart.'

Method 1: Using Safe Mode Steps: •

Restart the computer

•

When it starts loading BIOS files, press F8 repeatedly until you get “Safe Mode” Screen

•

Choose “Safe Mode” from the options and wait until “safe Mode” window screen appears.

•

perform a virus and spyware scan of your system if recently updated anti-virus software installed on the PC.

•

After the virus is deleted, restart the Windows normally.

Note:If you are not successful with above steps,Restore the system using the following steps: Steps: •

•

Restart the computer When it starts loading BIOS files, press F8 repeatedly until you get “Safe Mode” Screen

•

Choose “Safe Mode” from the options and wait until “safe Mode” window screen appears.

•

Click start buttonAll programsAccessariesSystem toolsClick System Restorechose Restore point and follow the instructions on the screen.

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Note: The above method returns Windows XP to its previous working state. Method 2: Uninstalling Software or Disabling Drivers If you are not successful with the above method, recall what you did on the system before its failure. That means: Did you install new software or device drivers before the problem occurred? If so, you need to disable them as they are likely the cause. Drivers need to be disabled or rolled back,

and

software

needs

to

be

uninstalled

or

be

stopped

from

running

automatically. Steps: •

•

Restart the computer When it starts loading BIOS files, press F8 repeatedly until you get “Safe Mode” Screen

•

Choose “Safe Mode” from the options and wait until “safe Mode” window screen appears.

•

Click start buttonClick Control PanelD.click Add/Remove programsidentify the software to be removedselect it and click remove button. OR

•

Rt_Click My Computer Click manage click Device Manager identify the Driver to be disabledand Rt_click on it and Click Disable.

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OR

•

•

Click start button  click run  type 'msconfig’ Choose the 'startup' tab.

Uncheck the items on this list that cause a problem by running automatically.

Method 3: Using Repair Method This method is used to fix missing or corrupted system files .Windows XP will often refuse to work if certain system files are missing or become corrupted through hard drive or virus issues. Likewise, changing the motherboard (or the entire system) under your Windows XP installation will stop it working until the system files are repaired and updated.

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The repair install process reinstalls all Windows system files while leaving directories, settings and user data intact. This should fix any corrupted files that are causing Blue Screen error and crash issues. Steps:

1. Insert Windows XP CD (boot disk) in the CD/DVD drive. 2. Press “F2” or “F12” or “F9” depending on the BIOS setting for boot menu of your PC. 3. When the boot menu appears, choose “CD RW/DVD RW” using direction keys and press “Enter” key. 4. When the "Press any key to boot from CD" message appears on the screen, press any key to start the computer from the CD.

5. At the Welcome to Setup screen, press ENTER to begin Windows XP Setup. 6. Read the Microsoft Software License Terms, and then press F8.

7. Press R to begin a repair installation 8.

The system will go through the entire XP install process, but will not replace any of your existing data.

Note: Once the process has completed, your computer will reboot to its working state. Method 4: Removing the Hard Disk from the system

This method is removing the Hard Disk from the system and installing it on the healthy computer as a secondary device to take the backup of your data. It is a time killing method but preferable if you are not successful with method 1 - method 3. Steps:

1. Turn Off your PC and disassemble the HD. 2.

Install it (connect to the motherboard & connect DC power cable ) on the healthy computer as secondary device.

3.

Turn ON the PC

4.

D.Click “My computer” on the desktop

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5.

D.Click the “Installed HD”, it may appear as E:/ drive or F:\ drive …etc depending on the existing partitions on the healthy computer.

6.

D.Click the “Documents & settings” D.Click “Your user name folder” find your data in “Desktop” folder or in “My Documents” folder …etc. Else

7. use “Search” method to backup your data from the “Installed HD” 8. After completing the data backup, disassemble the HD and reinstall on the original PC.

9. Turn ON the original PC and Insert Win XP CD (boot Disk). 10. Press “F2” or “F12” or “F9” depending on the BIOS setting for boot menu of your PC. 11. When the boot menu appears, choose “CD RW/DVD RW” using direction keys and press “Enter” key. 12. When the "Press any key to boot from CD" message appears on the screen, press any key to start the computer from the CD. 13. At the Welcome to Setup screen, press ENTER to begin Windows XP Setup. 14. Read the Microsoft Software License Terms, and then press F8. 15. Select the partition in which you want to install Windows XP (usually C :\), and then press ENTER. 16. Press D to delete the existing partition on C:\ and repeat the same step on D:\ 17. When the existing partition deleted on both C: \ and D:\ now press C to create a new partition one by one. 18. Give more amount of GB for primary partition C:\ (Example: 50000MB=50GB) and less amount of GB for D:\

19. When windows prompts “format the primary partition using NTFS “press Enter. 20. Wait until the window completes the formatting. 21. Windows starts to reboot the system and prompts “Press any key to boot from CD” DO NOT PRESS any KEY!

22. Follow the instructions on the screen until the Window completes the Set UP!

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Note: Formatting Hard Disk deletes preinstalled Device Drivers such as:

•

LAN Driver

•

Audio Driver

•

Video Driver

•

PCI Driver

You can install these drivers from the resource CD (Drivers & Utilities) supplied when you purchase the computer. Steps:

•

Insert the resource CD

•

If it automatically starts, follow the instructions on the screen to install the drivers one by one.

Else

•

Rt.Click My computerClick ManageRt.Click on Device Driver with? markclick update driver

•

Choose “NO, not at this time”

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TIP:

•

Choose Install the software automatically (Recommended)

•

The Window detects the device drivers from the CD and starts to install

•

Do the same for the remaining Device Drivers!

Installing Windows XP to a new Hard Disk If you purchase a new HD, you can install Win XP using the following Steps: 1.

Install the new Hard Disk in your PC as Primary Master (Connect to motherboard on IDE1 Controller/SATA1 and connect the DC power cable)

2.

Repeat steps from 9-22 of the above Method 4.

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7.4.3 •

Description of Safe Mode options

Safe Mode (SAFEBOOT_OPTION=Minimal):

This option uses a minimal set of device drivers and services to start Windows. •

Safe Mode with Networking (SAFEBOOT_OPTION=Network): This option uses a minimal set of device drivers and services to start Windows together with the drivers that you must have to load networking.

•

Safe Mode with Command Prompt (SAFEBOOT_OPTION=Minimal(AlternateShell)): This option is the same as Safe mode, except that Cmd.exe starts instead of

•

Windows Explorer.

Enable VGA Mode:

This option starts Windows in 640 x 480 mode by using the current video driver (not Vga.sys). This mode is useful if the display is configured for a setting that the monitor cannot display. Note : Safe mode and Safe mode with Networking load the Vga.sys driver instead. •

Last Known Good Configuration:

This option starts Windows by using the previous good configuration. •

Directory Service Restore Mode:

This mode is valid only for Windows-based domain controllers. This mode performs a directory service repair. •

Debugging Mode:

This option turns on debug mode in Windows. Debugging information can be sent across a serial cable to another computer that is running a debugger. This mode is configured to use COM2. •

Enable Boot Logging:

This option turns on logging when the computer is started with any of the Safe Boot options except Last Known Good Configuration.

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Starts Windows Normally:

This option starts Windows in its normal mode. •

Reboot:

This option restarts the computer. •

Return to OS Choices Menu:

On a computer that is configured to starting to more than one operating system, this option returns to the Boot menu. 7.5 Hardware Troubleshooting TIPS 7.5.1

Motherboard Problem

Motherboard is a big circuit board inside the system unit used to plug every connection. Motherboard problem is usually cased by: 

Over heating



Power Surge



Dead CMOS battery



Unsetting Jumper

Troubleshooting: 

Clean the mb using (compressed air or Vacuum cleaner)



Set the jumper using the mb manual



Change the CMOS battery



Check the connectors ELSE



Replace the Motherboard with the functional one

Note: Errors on the Screen that starts with number 1 (“1**” Errors) usually indicates motherboard problem.

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7.5.2

Processor (CPU) Problem

Processor is the brain of a computer that takes in data, processes it and gives the result again. It is also called CPU (Central Processing Unit). CPU problem is usually cased by: 

Over heating



Static Discharge



Bent or Broken pins

Symptoms: 

The system fails to boot.



Black screen



If the System boots, OS fails to load



The system locks-up or dies after several minutes of operation



The system prompts “Hardware monitor Error…”

Troubleshooting: 

Check the CPU fan



Clear away any blocking wires and cables from the CPU fan



Check if the heat sink and CPU fan are connected correctly



Check the CPU setting BIOS setup program

ELSE 

7.5.3

Replace the CPU.

Memory Problem

Memory is the working place of the computer system. It is usually called RAM (Random Access Memory).RAM stores data temporarily.There are two types of RAM.



SRAM……….Static RAM -Made of transistors to store data -The fastest memory -used to build cache memories (L1 and L2 )

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-L1 cache memory is found on motherboard -L2 cache memory is found on CPU

DRAM……….Dynamic RAM



-Made of capacitors to store data -used to build the memory usually called RAM Types of DRAM:

•

SDRAM……..Synchronous DRAM -Run at the speed of Motherboard -its name usually indicated like PC100, PC133 (the numbers Shows the speed of the MB in MHz)

•

DDR SDRAM……..Double Data Rate SDRAM -Run at double speed of Motherboard -common type of RAM recently in use -DDR2 is modified version of DDR

Memory Problem Symptom: 

Blank Screen and Multiple beep sounds



Random system reboots



Corrupted picture

Text Errors: •

Memory parity interrupts at [Address]

•

Out of Memory errors

Troubleshooting: 

Check the connection of RAM on the slot



Check the memory’s BIOS setting



Add Memory stick to increase the memory capacity ELSE

 7.5.4

Replace the Memory

Monitor Problem Monitor (Display Unit) is an output device capable of displaying text & graphics in the form of soft-copy.

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Monitor Problem Symptom: 

NO Display.



The system unit starts normally but NO display.

Troubleshooting: 

Check the monitor power cable & Data cable connection



Identify the parts that may have a problem .(E.g. Connect the monitor to another computer that is normally functioning)



If the monitor is functioning on a normal computer, then the problem is VGA card, therefore replace the VGA card.



If the monitor is not functioning on a normal computer, then the problem is the Monitor , therefore replace the Monitor,

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