Dispenser Trouble Shooting Guide

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Common Issues • • • • • • • • • • •

Is the BIB empty? Is the BIB connector on tightly? Is the CO2 tank empty? Are CO2 pressures set correctly? Are any of the lines kinked? Is the dispenser turned on? Is the dispenser or carbonator unplugged? Are circuit breakers on? Is the water supply turned on? Is there ice in the bin? Are the dispensing valves properly adjusted?

Trouble Shooting Guide Problem Nothing is dispensed when lever or button pressed.

First Step Try other valves on the dispenser. If others have same problem

What to Check

Corrective Action

Key lock switch

If off, turn on key lock switch to the ON position plug Dispenser cord If unplugged, it in. Fuse box or circuit If blown, replace breaker the fuse or reset the circuit breaker.

Try other valves on the dispenser. If others do work correctly Quickly press and Lever or button release the lever switch sticking or button several times.

Call 800.241.COKE (2653) and ask for Phone Fix®. Call 800.241.COKE (2653) and ask for on-site service.

Trouble Shooting Guide Problem Only soda (carbonated) water is dispensed when lever or button pushed.

First Step

What to Check

Try other valves BIB package for on the dispenser. valve If others have same problem

Syrup line for valve for kinks or BIB resting on top of line

Corrective Action If empty, hook up a new BIB.

If kinked, unhook BIB and straighten line then reconnect it. If a BIB is resting on syrup tube, remove it.

Trouble Shooting Guide Problem Only plain (noncarbonated) water is dispensed when lever or button pushed.

First Step

What to Check

Try other valves CO2 regulator on the dispenser. If others have same problem

CO2 regulator

CO2 tank connector

Corrective Action Locate the gauge with 0-2000 psi range. If the needle is less than 500 psi, change or refill it. If the needle is near 0 psi, change or refill it and dispense 4 glasses of Coke to cycle the carbonator. If there is a hissing noise or frost buildup, a CO2 leak exists. Call 800.241.COKE (2653) and ask for onsite service If there is a hissing noise or frost buildup, a CO2 leak exists. Firmly attach connector to tank.

Trouble Shooting Guide Problem Only syrup is dispensed when lever or button pushed.

First Step

What to Check

Try other valves Carbonator on the dispenser. If others have same problem CO2 regulator

Corrective Action If unplugged in, plug it in. If the water shutoff to the carbonator is turned off, turn it on. Locate the gauge with 0-300 psi range. If the needle is lower than 100 psi or higher than 110 psi, call 800.241.COKE (2653) and ask for Phone Fix® (tools required: a regular screw driver and a crescent wrench).

Trouble Shooting Guide Problem Syrup is dispensed and soda (carbonated) water is spitting when lever or button pushed.

First Step

What to Check

Try other valves Carbonator on the dispenser. If others have same problem

Corrective Action If unplugged in, plug it in.

Water supply line If the water shutoff to the carbonator is to carbonator CO2 regulator

turned off, turn it on. Locate the gauge with 0-300 psi range. If the needle is higher than 120 psi, call 800.241.COKE (2653) and ask for Phone Fix® (tools required: a regular screw driver and a crescent wrench).

Trouble Shooting Guide Problem An excessively foamy drink is dispensed from the valve when lever or button pushed.

First Step

What to Check

Try other valves Valve on the dispenser. If others have same problem

Ice

Ice Bin Glass

Water softener

Corrective Action If this is one of the first few drinks after a period of inactivity (warm drink), dispense 3-4 more drinks to pre-chill the syrup in the dispenser. If ice is super-cooled (bagged ice), replace it with ice from an on site ice maker. If the ice bin is low, fill it. Ice bin must be at least 1/3 full. If a new dishwasher was installed or washing procedures changed, ensure the glassware is free from soapy residue. If a water softener is installed, bypass the dispenser equipment.

Trouble Shooting Guide Problem A warm drink is dispensed from the valve when lever or button pushed. A weak (not enough syrup) drink is dispensed from the valve when lever or button pushed.

First Step

What to Check

Corrective Action

Try other valves Ice bin on the dispenser. If others have same problem

If the ice bin is low, fill it. Ice bin must be at least 1/3 full.

Try other valves on the dispenser. If others have same problem

If empty, hook up a new BIB. If kinked, unhook BIB and straighten line then reconnect it. If a BIB is resting on syrup tube, remove it.

BIB package for valve Syrup line for valve for kinks or BIB resting on top of line

Trouble Shooting Guide Problem A sweet (too much syrup) drink is dispensed from the valve when lever or button pushed.

First Step

What to Check

Try other valves Water shut off on the dispenser. If others have same problem

Corrective Action

If the water shutoff to the carbonator is turned off, turn it on. Water supply If there has been a large water demand (dishwasher, bathrooms, etc.), ensure carbonator has a dedicated water supply. Water supply line If kinked, unhook to carbonator BIB and straighten line then reconnect it. If a BIB is resting on syrup tube, remove it.

Trouble Shooting Guide Problem A off-taste drink is dispensed from the valve when lever or button pushed.

First Step

What to Check

Try other valves Flavor line-up on the dispenser. If others have same problem

Syrup supply

Corrective Action If flavor was recently changed without assistance from a CocaCola service tech, call 800.241.COKE (2653) and ask for an on-site service (BIB pumps/valve body/tubing flushing or replacement). If personnel accidentally hooked up an incorrect flavor, and incorrect flavor is not Dr. Pepper or Barq’s, disconnect and hook up correct flavor. Run valve until flavor tastes correct. If personnel accidentally hooked up an incorrect flavor, and incorrect flavor is Dr. Pepper or Barq’s, call 800.241.COKE (2653) and ask for an on-site service (BIB pumps/valve body/tubing flushing or replacement).

Trouble Shooting Guide Problem A off-taste drink is dispensed from the valve when lever or button pushed.

First Step

What to Check

Try other valves Water supply on the dispenser. If others have same problem

Corrective Action If tap water in kitchen has off-taste, check with Municipal water supply in your area. If Municipal water recognizes issue, time may correct problem. Alternatively, install a water filtration system. If store recently opened, remodeled, or in area with heavy construction, call 800.241.COKE (2653) and ask for on-site service (line flushing or sanitization). If tap water in kitchen has an ongoing off-taste, install a water filtration system. If a water filtration is installed, replace the filter every six months or according to manufacturer's recommendation.

Trouble Shooting Guide Problem A off-taste drink is dispensed from the valve when lever or button pushed.

First Step

What to Check

Try other valves Beverage tubing on the dispenser. If others have same problem

CO2 supply

Corrective Action If your beverage tubing is plastic and it runs into an under floor chase, check for a foul odor near the under floor opening (ground water can seep into an under floor chase and sour). Call 800.241.COKE (2653) and ask for scheduled service (tubing should If CO2 tank was recently re-filled or the supplier changed, ask the supplier to verify that food grade CO2 was provided.

Troubleshooting Guide- Commonly Found Problems and Simple Solutions! PROBLEM

WHAT TO CHECK

ACTION REQUIRED

When the lever/button is engaged nothing happens.

Is the key lock switch on? Make sure the dispenser is plugged in. Have the syrup and/or water shut-offs behind the dispensing valve been closed? If so, valve will need to be ratioed.

Turn on key lock switch Plug in the cord Open the shut-offs Make sure white electrical connection on back of valve is connected.

When the lever/button is engaged only carbonated water is dispensed and CO2 gas can be heard escaping nozzle.

Check the syrup supply to see if you’re out of syrup.

Replace the Bag In Box (Remember rotate product… first in first out!).

When the lever/button is engaged only syrup is dispensed and CO2 gas can be heard escaping nozzle.

Make sure you hear gas escaping; that means the problem is in the carbonator. Is the carbonator unplugged? Is the water to the carbonator shut off? (Listen for louder-then-normal pump noises.) Is the CO2 gas pressure to the carbonator too high?

If applicable: Plug in the carbonator. Turn on the water. Decrease the pressure setting to the carbonator.

When the lever/button is engaged only carbonated water is dispensed. There is no sound of CO2 gas escaping from the nozzle.

Check the syrup system. Is the CO2 cylinder empty? Is the connector off the Bag-In-Box or is the Bag-In-Box empty? Is syrup shut-off in dispensing valve closed?

If applicable Change the CO2 cylinder. Rinse the connector in warm water and reconnect it properly. Open the shut-off.

When the lever/button is engaged only syrup is dispensed. There is no sound of CO2 gas escaping from the nozzle.

Is the carbonator plugged in? Is the CO2 turned on is the tank full? CO2 pressure could be set too high.

Adjust CO2 carb pressures. Regulator Settings: Gray 65psi, Red 105 psi.

Is the water shut-off behind the dispenser valve closed?

Open the shut-off. Ratio the valve.

Troubleshooting Guide- Commonly Found Problems and Simple Solutions! PROBLEM When the lever/button is engaged syrup and water are dispensed, but the drink appears to be poorly (or not at all) carbonated.

When the lever/button is engaged a normal drink is dispensed. However, the valve continues to run after the cup is removed.

WHAT TO CHECK

ACTION REQUIRED

Check the CO2 cylinder- are you out of gas?

If necessary replace CO2 cylinder.

Is the pressure to the carbonator too low?

Increase the pressure setting on the regulator Regulator Settings: Gray 65psi, Red 105 psi.

Is the carbonator tank air-locked? (Air has accumulated in the tank and has displaced CO2)

Pull the relief valve ring on the carbonator several times to allow trapped air to escape.

Is the valve lever or button sticking?

Pull the lever forward or push the button. If the flow doesn’t stop, repeat quickly several times. If the flow still doesn’t stop, unplug the dispenser power cord. Remove the cover and unplug the electrical disconnect to the defective valve. Plug in the power cord so that the other valves will operate. Clean the valve of any syrup or dirt build-up.

When the lever/button is engaged only plain water is dispensed.

Are you out of CO2 gas?

If the CO2 cylinder is empty replace with a full cylinder. If you have LEV valves make sure the Left manifold under the valve cover has not been screwed all the way in.

When the lever/button is engaged a drink with too much foaming is dispensed.

Check the drink temperature. If it’s above 40ºF, draw several drinks to clear product from the lines.

Check the drink temperatures at opening and after slow periods; draw warm product from the lines.

Check each nozzle assembly and clean as needed.

Set up a routine schedule for cleaning valves.

Is the ice super-cooled (freezer ice)?

Make use the ice has not been stored in a freezer and does not have a surface temperature below 32ºF. Decrease the pressure setting on the regulator.

Is the pressure to the carbonator too high?

Resources • CD training materials • 800.241.COKE – 800.241.2653 – Senior Tech – Parts

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