Dispatch

-EMPLOYMENT OPPORTUNITY-

EMERGENCY TELECOMMUNICATOR TRAINEE DEPARTMENT: SALARY RANGE: OPENING DATE: CLOSING DATE:

CENCOM $17.22 - $20.93/HR OCTOBER 29, 2007 NOVEMBER 16, 2007 (APPLICATIONS MUST BE RECEIVED BY THE PERSONNEL OFFICE ON OR BEFORE THE CLOSING DATE.)

IN ORDER TO BE CONSIDERED FOR THIS POSITION, YOUR APPLICATION PACKET MUST INCLUDE EACH OF THE FOLLOWING ITEMS: 1. Kitsap County Application Form 2. Supplemental Questionnaire Please Note: An examination will be administered for this position. GENERAL STATEMENT: The incumbent learns to perform telecommunications work in the reception and transmission of E9-1-1 (Enhanced 911 system) telephone and radio emergency medical, fire and law enforcement service calls, complaints, and inquiries from the public. Training time is spent both in the classroom and on the dispatch floor. The incumbent will be required to work rotating shifts as this is a 24 hour-a-day, 7 day-a-week operation with weekend, holiday, and overtime work. Work is performed in a close, high security environment with continual pressure and considerable demands for speed and accuracy. Work is highly supervised and performed in accordance with established departmental procedures and State and Federal regulations. Work is reviewed through classes, testing, results obtained, meetings and conferences. MINIMUM QUALIFICATIONS: One year work experience in a fast-paced and multi-tasked public contact environment (e.g. bank teller, waiter) or a large public safety communications environment. Must have computer and telephone work experience. Up to nine months training in a 911 telecommunications program may be substituted for up to nine months of the required experience. Must possess good oral and written communication skills and the ability to speak English clearly and distinctly at all times, despite extreme stress. Must be able to type accurately at 35 wpm/4375 KSPH. High school graduate or GED equivalent preferred. LICENSES, CERTIFICATES & OTHER REQUIREMENTS: Must have a telephone at residence or carry a pager at own expense. Able to pass a multi-phase test and psychological evaluation. NOTE EXAMINATION FEE: Applicants that meet the minimum qualifications will be eligible to participate in the examination process. The exam costs three dollars ($3.00) and will be collected when the test is conducted. At the examination you may pay by exact cash, check or money order payable to the Kitsap County Treasurer. Waivers for the examination fee may be obtained for economically disadvantaged applicants by contacting the Personnel Office at (360) 337-7185. A criminal background check through law enforcement agencies will be conducted on all successful applicants prior to their being appointed to this position. Fingerprinting will also be required. Union Membership is required within 31 days of hire. Note: Upon completion of the following requirements, an Emergency Telecommunicator Trainee may be promoted to a Primary Call Receiver or Emergency Telecommunicator trainee, Step 2: Successful completion of the Cencom Primary Call Receiver Academy and on-the-job training requirements, Certification by the State of Washington as a Telecommunicator 1, WACIC/NCIC Certification, and Emergency Medical Dispatch Certification. Examiner: Carol Mackie Kitsap County is an Equal Opportunity Employer and encourages applications from all persons without regard to race, creed, color, national origin, religion, sex, age, marital status, disability, sexual orientation or veteran status. Kitsap County provides reasonable accommodation to its employees and the public with disabilities, including disabled veterans. If you wish more information, contact Kitsap County Personnel Division. Kitsap County Courthouse # 614 Division Street, MS-23 # Port Orchard, Washington, 98366-4676 www.kitsapgov.com # Telephone # Personnel (360) 337-7185 EXT. 0 # 24 Hour Job Line (360) 337-7185 EXT. 1

INSTRUCTIONS FOR COMPLETING THE KITSAP COUNTY APPLICATION PACKET READ & FOLLOW ALL DIRECTIONS! 1. An original, completed, and signed Kitsap County application packet is required for each position for which you are applying. 2. Read the Employment Opportunity Posting Sheet carefully to ensure you submit all required documents. 3. If additional pages for work experience are needed, please choose from the following options: a. available at the Kitsap County Personnel office b. copy the back of the application before completing it c. print out continuation sheets on our web site d. hand prepare your own as long as you follow the same format. Each page of work experience must have your original signature. 4. A supplemental questionnaire is generally included as the last few pages of the application packet. Your responses to the questions on the supplemental questionnaire and Kitsap County application will be used to determine if you are eligible to continue in the selection process. Please do not use acronyms or abbreviations on your application. 5. Complete the application packet and other requirements in full. Your application will be considered incomplete and will not be evaluated, if you submit a résumé or mark "see résumé" in place of the required application material. 6. If you are invited to an interview, you may bring extra material, such as a résumé, certificates of training, examples of work performed, performance evaluations, letters of reference, etc... 7. Keep a copy of your application materials for your records. We are not able to make copies for you. 8. The completed application packet must be returned to the Personnel Office by 4:30 pm on the closing day. Remember, applications mailed after or postmarked after the closing date (unless postmarks are excepted for that specific position) will not be accepted or considered. If the hiring department is accepting postmarked applications, it will be stated on the Employment Opportunity Positing Sheet, and the envelope must be postmarked by the closing date. 9. Return application packets as follows: IN PERSON: Personnel Office is located at 614 Division St in the Bullard Building in Port Orchard. BY MAIL THROUGH USPS: Personnel Office; 614 Division St., MS-23; Port Orchard, WA 98366 MAILED THROUGH OTHER CARRIERS SUCH AS FedEx or UPS: Personnel Office; 507 Austin Ave; Port Orchard, WA 98366 BY FAX: (360) 337-7187 – Faxed applications must be received by the Personnel Office before midnight of the closing date. Please keep your originals. 10. Some application packets may require additional postage, so be sure to use the correct postage amount when mailing. Kitsap County will not consider application packets that are received with postage due. 11. You will usually receive notice within 6-8 weeks of the status of your application. If, after that time period, you have not received notification of your status, please contact the Personnel Analyst identified on the job posting sheet. 12. If you have any questions, or need more information, please contact the Kitsap County Personnel Office at (360) 337-7185, ext. 0. 13. Any applicant using education to meet the minimum qualifications will not be hired until their transcripts from an accredited college or university have been received.

KITSAP COUNTY CLASS SPECIFICATION TITLE:

EMERGENCY TELECOMMUNICATOR TRAINEE

DEPARTMENT:

CENCOM

REPORTS TO:

Shift Supervisor; Receives Work Direction from Assistant Supervisor

GENERAL STATEMENT: The incumbent learns to perform telecommunications work in the reception and transmission of E9-1-1 (Enhanced 911 system) telephone and radio emergency medical, fire and law enforcement service calls, complaints, and inquiries from the public. Training time is spent both in the classroom and on the dispatch floor. The incumbent will be required to work rotating shifts as this is a 24 houra-day, 7 day-a-week operation with weekend, holiday, and overtime work. Work is performed in a close, high security environment with continual pressure and considerable demands for speed and accuracy. Work is highly supervised and performed in accordance with established departmental procedures and State and Federal regulations. Work is reviewed through classes, testing, results obtained, meetings and conferences. ILLUSTRATIVE EXAMPLES OF DUTIES: (Any one position may not include all of the duties listed nor do the listed examples include all tasks which may be found in positions of this class.)

Essential Job Functions: Study the Standard Operations Procedures (S.O.P.) and appropriate manuals to acquire thorough knowledge of CENCOM operations and procedures. Learn to answer E9-1-1 phone lines and regular phone lines, both emergency and routine calls, obtain information for and assign priorities to, calls for service and refer to proper authority. Learn to operate computer aided dispatch system (CAD). Maintain familiarity with major roads, streets, hospitals, schools, churches, buildings and other landmarks in Kitsap County. Learn to operate Law Enforcement and Fire consoles; monitor, dispatch and maintain location and status on all in-service and on-call law enforcement, fire, medical personnel and equipment. Handle encoder operation, off duty call-up, and multiple responses. Learn to respond to telephone requests from, and relay information between, various public agencies using a variety of equipment including the WACIC/NCIC system. Learn to answer all law enforcement officers' radio requests for warrant, vehicles, driver and records check information. Learn to operate emergency TDD for hearing-impaired caller. Learn to record information and maintains required logs, event cards and other forms during periods of computer aided dispatch down time, including a 40-channel logging recorder.

Emergency Telecommunicator Trainee - CenCom

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Appear for scheduled work with regular, reliable and punctual attendance. Establish and maintain cooperative, effective, and productive working relationships using tact, patience and courtesy. Effectively plan and organize work and complete tasks within prescribed timeframes. May be required to work over 40 hours in a work week. Other Job Duties: Perform other related duties as assigned. DISTINGUISHING FEATURES: The Emergency Telecommunicator Trainee is an entry level, training classification. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: Work is performed in a high security, high stress/activity communication dispatch center and requires sitting for long periods of time while performing dispatch duties, exposure to CRT's, high noise levels and sounds, i.e. tones and alarms. Work schedules may require working rotating shifts in a 24 houra-day, 7 day-a-week operation that includes weekends, holidays, and overtime. Requires use of telephone-operator type headsets, the ability to enter information quickly and accurately into a computer terminal, to precisely hear voices and respond orally in a clear manner, and to quickly assess information and remain calm in extremely stressful situations. KNOWLEDGE & ABILITIES: Knowledge of: State and Federal Laws governing secrecy of communications. Kitsap County geography or ability to learn it. City, County, State, and private agencies, facilities and resources. Working knowledge of standard operating procedures for seven (7) law enforcement agencies and nineteen (19) fire agencies. Working knowledge of State and national law enforcement computerized information systems. Computer data entry. Ability to: Make quick, accurate decisions affecting life and/or property. Handle multiple duties at one time and prioritize duties according to the nature of the request. Monitor radio in-Center and phone traffic simultaneously. Deal effectively with upset, confused, hostile or hysterical people by phone. Work in a confined secure area with no outside contact. Remain in work area for 8 hours including lunch and breaks. Work the majority of time at a computer terminal. Work with concentration despite any distractions, interruptions or problems. Deal with sensitive (i.e. confidential) information in a discreet and professional manner. Remain alert, calm and courteous under extreme stress situations. Relay complicated information to road units in a brief yet complete manner immediately. Grasp and retain legal data and computer formats. Read City and County maps accurately and quickly. Work shift work under high stress conditions. Work closely with others in a compatible and mutually supportive way in a teamwork concept. Type accurately at 35 wpm. QUALIFICATIONS: One year work experience in a fast-paced and multi-tasked public contact environment (e.g. bank teller, waiter) or a large public safety communications environment. Must have computer and telephone work experience. Up to nine months training in a 911 telecommunications program may be substituted for up to nine months of the required experience. Must possess good oral and written communication skills and the ability to speak English clearly and distinctly at all times, despite extreme stress. Must be able to type accurately at 35 wpm/4375 KSPH. High school graduate or GED equivalent preferred.

Emergency Telecommunicator Trainee - CenCom

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LICENSES, CERTIFICATES & OTHER REQUIREMENTS: Must have a telephone at residence or carry a pager at own expense. Able to pass a multi-phase test and psychological evaluation. A criminal background check through law enforcement agencies will be conducted on all successful applicants prior to their being appointed to this position. Fingerprinting will also be required. Note: Upon completion of the following requirements, an Emergency Telecommunicator Trainee may be promoted to a Primary Call Receiver or Emergency Telecommunicator trainee, Step 2: • • • •

Successful completion of the Cencom Primary Call Receiver Academy and on-the-job training requirements; and Certification by the State of Washington as a Telecommunicator 1: and WACIC/NCIC Certification; and Emergency Medical Dispatch Certification

LLC ETTJob2007.11

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KITSAP COUNTY

Personnel Division 614 Division St, MS-23 Port Orchard, WA 98366-4676 (360) 337-7185 Fax (360) 337-7187 www.kitsapgov.com

EMPLOYMENT APPLICATION

Title of Position You Are Applying For

Department

Last Name

First Name

Middle Initial

Mailing Address City Alternative contact info:

State

Zip

Name

Home Phone ( ) Work Phone ( ) Email address:

Phone Number

Days or hours unwilling/unable to work Will you accept Full Time Part Time Extra-Help/On Call Shift Work ‫ٱ‬ ‫ٱ‬ ‫ٱ‬ ‫ٱ‬ (check if yes) Are you able to perform the essential functions of this position, with or without reasonable accommodations? ‫ ٱ‬Yes ‫ ٱ‬No Can you provide proof of citizenship, visa or alien registration if hired? ‫ ٱ‬Yes ‫ ٱ‬No Have you ever been employed by Kitsap County? ‫ ٱ‬Yes ‫ ٱ‬No Dates: From ____/____ To ____/____ Do you have any relatives currently working for Kitsap County? ‫ ٱ‬Yes ‫ ٱ‬No Name Dept/Div Relationship Name Dept/Div Relationship Have you been convicted of a felony within the last 10 years? ‫ ٱ‬Yes ‫ ٱ‬No Offense Date ____/____/____ Offense Date ____/____/____ NOTE: A conviction record does not necessarily constitute an automatic disqualification from employment. Kitsap County awards veteran’s preference in accordance with RCW 41.04.010. Do you claim veteran’s preference for this position? ‫ ٱ‬Yes

‫ ٱ‬No

EDUCATION AND TRAINING Did you graduate from high school or receive a G.E.D?

College or Vocational School and Location

Dates From To

‫ ٱ‬Yes ‫ ٱ‬No # Sem # Qtr Credits Credits

Professional Licenses and Certificates

Do you have a valid driver’s license? ‫ ٱ‬Yes List computer software programs you have used:

‫ ٱ‬No

Location Major Course of Study

Minor Course of Study

Degree Earned

State of Issue

Exp. Date

Date of Degree

State of Issue:

EMPLOYMENT HISTORY – List your work history for the last 10 years on the reverse side, including selfemployment, volunteer work and military service. Begin with your most recent position in block 1 and list each position separately. Include experience beyond 10 years if it is related to the job for which you are applying. Attach additional employment history sheets in the same general format if needed. Indicating “see resume” or “see attached” will disqualify you from further consideration. FOR OFFICE USE ONLY Address Book #

Requisition #

May we contact this employer? Most Recent Position Title

Employer Name, Address, & Phone Number

‫ٱ‬yes ‫ٱ‬no ‫ٱ‬contact me first

Type of Business

Dates Worked (Month and Year)

1

From: To: Total Years/Months Worked

Primary Duties

# Hours Worked per Week

Salary Name and Title of Immediate Supervisor Number and Types of Employees You Supervised Reason for leaving/considering change

May we contact this employer? Position Title

Employer Name, Address, & Phone Number

‫ٱ‬yes ‫ٱ‬no ‫ٱ‬contact me first

Type of Business

Dates Worked (Month and Year)

2

From: To: Total Years/Months Worked

Primary Duties

# Hours Worked per Week

Salary Name and Title of Immediate Supervisor Number and Types of Employees You Supervised Reason for leaving/considering change

May we contact this employer? Position Title

Employer Name, Address, & Phone Number

‫ٱ‬yes ‫ٱ‬no ‫ٱ‬contact me first

Type of Business

Dates Worked (Month and Year)

3

From: To: Total Years/Months Worked

Primary Duties

# Hours Worked per Week

Salary Name and Title of Immediate Supervisor Number and Types of Employees You Supervised Reason for leaving/considering change

AGREEMENT AND RELEASE I certify that the answers given herein are true and complete to the best of my knowledge. I authorize Kitsap County to conduct a complete investigation of any and all information contained in this Employment Application. In the event of employment, I understand that any false or misleading statements contained in my application may result in discharge. I further understand that I will be required to abide by all Kitsap County rules and regulations.

________________________________________________________

_____________________

Signature

Date

KITSAP COUNTY PERSONNEL SUPPLEMENTAL QUESTIONNAIRE EMERGENCY TELECOMMUNICATOR TRAINEE NAME:__________________________________ DATE:____________________ INSTRUCTIONS: This questionnaire is an effort to assist you and the Kitsap County Personnel Department in determining whether or not you meet the qualifications for the position. The questionnaire is a mandatory part of the examination process. Your responses will be used in determining whether or not you proceed further in the examination process. When requested, include in your responses to the following questions the company/agency employed with, period of time employed, hours worked per week, degrees earned or course(s) taken, and training attended. Coincide responses with those of the County application. Attach additional sheet(s) in the same format listed, if necessary, to include all of your related experience. A resume attached or “see resume” response in lieu of answering any questions WILL NOT be rated. 1.

Have you been convicted of a felony within the last seven years?

YES

NO

If yes, please explain:

*FINAL CANDIDATES WILL BE SUBJECT TO A THOROUGH BACKGROUND CHECK, REFERENCE CHECK AND PSYCHOLOGICAL EXAMINATION.

2.

What is your typing speed? _____ words per minute

3.

Describe your experience in Public Safety (police-fire-medical) Communications (Attach additional sheet(s) in the same format listed, if necessary, to include all of your related experience.):

Last/Current Position: to Agency Name

MO/YR

MO/YR

HRS/Week

Your Title

In this position list the number of: Dispatched events per year Call Takers/Dispatchers per shift Law Enforcement Agencies Served: Fire Agencies Served: Medical Response Agencies Served (include type): Population base served: List the multiple tasks performed simultaneously and provide a brief description of worked performed.

CENCOM ETT

4.

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Describe your work experience in a fast-paced and multi-tasked public contact environment (e.g. bank teller, waiter). Include in your answer any experience in telephone operation including the number of phone lines and any experience entering and retrieving data on a computer.

Last/Current Position: to Company Name

MO/YR

MO/YR

HRS/Week

Your Title

Number of phone lines you were responsible for answering? Dealt with public: In person

YES

NO

Over phone

YES

NO

List the multiple tasks performed simultaneously and provide a brief description of worked performed.

Previous Position: to Company Name

MO/YR

MO/YR

HRS/Week

Your Title

Number of phone lines you were responsible for answering? Dealt with public: In person

YES

NO

Over phone

YES

NO

List the multiple tasks performed simultaneously and provide a brief description of worked performed.

5.

List related education/training (including courses and credits).

School Attended/Dates

Courses Taken

Units Earned

Degree

NOTE: Any applicant using education to meet the minimum qualifications for this position will not be hired until transcripts have been received. If you are using education to meet any part of the minimum qualifications for this position, please attach a copy of your transcripts or diplomas. If requesting transcripts from your educational institution, they may be sent to: Kitsap County Personnel 614 Division Street, MS-23 Port Orchard, WA 98366-4676

6.

Please select the emergency equipment that you are proficient at operating and indicate the length of your experience.

Please select if you are proficient in the following equipment: Computer Aided Dispatch (CAD) Enhanced 9-1-1 Radio/telephone head sets Radio equipment Computer inquiries for criminal justice Multi-line telephone system Other

Indicate the number of years of experience with the equipment selected:

CENCOM ETT

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Please read the following statements carefully. As a CENCOM employee, you must be willing and able to: • Be assigned to shift-work which includes day, swing, graveyard and relief shifts on a rotation basis. • Work weekends, holidays, and overtime. • Accept that you will not be permitted to leave the Central Communications facility during your shift, except in an emergency. • Occasionally perform required work outside your job description. • Understand and agree that the integrity of the information in the Center is vital and any breach of confidentiality will result in immediate dismissal. • Consent to hearing, vision, and psychological tests, and to be fingerprinted. • Work in a high stress environment of an emergency communications center. • Deal with confused, drunk, irate, ill or argumentative people and respond to them in a tactful and diplomatic manner. • Work in a disciplined environment and carry out orders even if you do not agree with them. • Take instructions and abide by the policies, procedures, rules and regulations of the Central Communications facility. • Participate in training in order to learn and develop the techniques and skills required of a dispatcher/call receiver. • Write incident investigations reports and give testimony in court. • Accept the responsibility of making a decision that could affect the lives of others, knowing that a mistake in judgment could cause irreparable harm. • Have a phone at your place of residence or get a phone or carry a pager at your expense. • Sit for long periods of time, be exposed to low lighting, wear a radio headset, have frequent eye contact with computer screens and work in close proximity to other individuals. NOTE: A criminal background check through law enforcement agencies will be conducted on all successful applicants prior to their being appointed to this position. Your signature certifies that: you have read the job description: your able and willing to perform the essential functions of the position: the answers given herein are true and complete to the best of my knowledge; you have read the above statement and can adhere to the position requirements. ___________________________________ Signature of Applicant

_________________________ Date

11/07;CAM; ETT CENCOM

RECRUITMENT PROCESS FOR POSITION: The effectiveness of the Central Communications Center hinges on the quality of the personnel it employs and the level of public trust in those personnel. Emergency Communications work is a personal service of the highest order requiring dedication and professionalism in those individuals who are employed in this career field. Mistakes in judgment could cause irreparable harm to the citizens of Kitsap County and the law enforcement, fire and medical response personnel CENCOM serves. In order to achieve this goal our recruitment process is lengthy and thorough. CENCOM will follow the following recruitment process once the position is closed:

… SCREENING CANDIDATES – Candidates are screened on the minimum qualifications. Candidates MUST meet the minimum qualifications posted to be considered for the position. … TESTING – Tests include data entry, reading/verbal comprehension, mapping, spelling, and decision making. The exam fee will be collected when the test is conducted. … ORAL BOARD/INTERVIEW … BACKGROUND AND REFERENCE CHECKS … PSYCHOLOGICAL EXAMINATION *Candidates will receive written notification if they are not selected. The entire recruitment process typically takes up to 3 months.

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KITSAP COUNTY Equal Employment Opportunity Questionnaire Kitsap County is proud to be an Equal Employment Opportunity employer, committed to a diverse workplace. It is the policy of Kitsap County to provide equal opportunity in all terms, conditions and privileges of employment for all qualified job applicants and employees without regard to race, color, national origin, religion, sex, marital status, sexual orientation, age, disability, or veteran status. For this purpose, and to help us comply with government recordkeeping, reporting and other legal requirements, please complete this affirmative action questionnaire. Completing this form is voluntary and will remain confidential. This information will be maintained in a separate file and will not be provided to supervisors, the appointing authority or other department employees. It will not be used in the evaluation of your application. Position Applied For:

Date:

Name:

Social Security #:

(Disclosure of your Social Security Number is voluntary and will be used for applicant tracking only.)

GENDER:

Male

Female

ETHNIC ORIGIN: Indicate one only. White/Caucasian Asian/Pacific Islander ARE YOU:

Disabled Other Veteran

Black/African American Native American

Hispanic

Vietnam Era Veteran Disabled Veteran RECRUITING SOURCE

Where did you first learn of this position? Kitsap County Website (kitsapgov.com) Kitsap County Job Posting Board Kitsap County Job Line Job Posting at Other Public Agency Referred by County Employee Referred by Friend Worksource AWC Jobnet Courthouse Journal Careers in Government Jobs Available Online Jobs Available Publication Government Jobs Website Posted at Professional Associations Idaho Statesman Idaho Statesman Online Other…Specify Source _____ FOR OFFICE USE ONLY Address Book #

Requisition #

Career Builders Online Yahoo.com Craig’s List.com Jobdango.com Monster.com Kitsap Sun Newspaper Seattle Times Seattle Times Online Kitsap Newsgroup Newspaper Spokesman Review Oregonian Oregonian Online Tacoma News Tribune Tacoma News Tribune Online Olympian Olympian Online