Digc102 Spring 2009

Faculty of Arts School of Social Sciences, Media and Communication

Methods of Research in Digital Communication

DIGC102

Subject Outline: Spring 2009 Credit Points 6 Pre-requisites Face to Face teaching hours 3 (Location 17-104) Tuesday: 11.30 – 14.30 Subject Coordinator phone e-mail office consultation times

Jason Wilson 4221 [email protected] 19/2021 TBA Week 1

Subject Coordinator phone e-mail office consultation times

Chris Moore 4221 5459 [email protected] 19/2018 TBA Week 1

for Arts Enquiries Arts Central room 19.1050 Monday–Friday, 8.30am–5.30pm phone 4221 5328 www.uow.edu.au/arts [email protected]

staff contact details timetable assignment coversheets handbooks assignment submission administrative forms general information

NB: Arts Central is closed Tuesdays 10am-11am for a team meeting

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Spring Session 2009

DIGC102 Subject Schedule Week

Lecture

Tutorial

1

Week Beginning 27 July

Introduction: Working through Sources and online Sources

This module is an investigation of industry research. It focuses on encouraging the students to be critical readers of industry sources and pushes them to look for other sources to complete their studies of particular industries. The Industry Analysis component will develop the techniques of report writing and presentation, which is emphasised throughout the subject.

2

3 August

Searching texts/issues on the Internet

The world wide web now has a number of smart search features that can help you find out about a specific issue or text. This lecture and week develops our skills at finding information and determining the nature of that information further.

3

10 August

Industry Research I: Annual Reports/Industry Surveys/News Sources

Defining an industry often becomes the first step in analysing an industry. The first part of the lecture will try to identify how industries are divided and begin to investigate the kinds of sources that can be developed to look at industries. The second part of the lecture will work through some of the best sources for industry analysis and how they can be explored to study digital media and communication industries.

4

17 August

Industry Research 2: Charting the New Media Industries

Various writers have described the shift to a knowledge economy and how that has reformed global flows and power. The lecture advances an understanding of the new media industries further isolating the new arenas of activity and work. Information Search Assignment Report due Week 4, Thursday August 20, by 4pm.

5

24 August

Regulation and Industry

There have been various attempts to regulate new media. This lecture provides a brief entrée in the kinds of regulation of content and flow that have accompanied technologies such as the Internet and computer games. It also begins a debate about how new media makes regulation difficult.

6

31 August

Presentations and Reports

7

7 September

Ethics and Protocols in researching the new media user

Each group will present their findings following a summary of what we have accomplished in the module on industry analysis. Group Presentations of Industry Reports. The lecture introduces some of the techniques for studying users of new media. Humans as research subjects demands an investigation of ethics and protocols and the lecture is designed to familiarise students with this research tradition and how it has been adapted to study the use of new media

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technology.

8

14 September Conversational

Analysis - Online

The interpersonal element is central to the experience of new media. This week we explore the techniques of studying online conversation. The lecture include discussion of where this kind of research is successfully employed in industry and in scholarship. Industry Analysis Report Week 8, Thursday September 18, by 4pm.

First Blog Post Assessment 9

21 September Observational

Analysis – the new media user

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Documenting the use of new media is difficult. One technique developed in the social sciences (particularly anthropology) is observational analysis and participant observation. We will look at how these can be applied to the study of online forums and games.

28 September MID SESSION RECESS 5 October In-depth Interviews Interviewing has a long research tradition. The key to good interview research is the preparation and design of the questions. This lecture looks at some of the possibilities of interview techniques and research that can be conducted online or with particular users.

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12 October

Combining Research All techniques of research – especially when trying to understand the user of new media – approaches

have their limitations. This lecture looks at the way that techniques can be combined to produce more completed analyses.

12

19 October

Presentation and Reports

The group presentations will be made on the user research that groups have been conducting over the last three weeks. The presentations will follow a short lecture on the general concept of the user that we have been able to identify through our user research. Group Presentation of the User Research Reports held this week.

13

26 October

Conclusion/Presentati Observation/Interview/Conversational (User) Analysis Report due Week 13, Friday October on and Reports 30, by 4pm.

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2 November

STUDY RECESS

15

9 November

EXAM PERIOD

The e-portfolio due by Monday October 27, by 10pm

Second Blog Post Assessment. Public Holidays NB: No classes are run on public holidays during session: th Monday 5 October – Labour Day Spring Session 2009

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Subject Description There are many techniques used by academic and industry researchers to investigate media and communication. This subject maps some of the principal approaches by researchers to analyse our media forms and to break down our communication systems of meaning. Policy studies, content analysis, audience research, surveys, questionnaires, industry research, conversational analysis, and textual analysis are among the approaches explored in this survey course. Both qualitative and quantitative techniques are investigated along with what kinds of research are developing through the Internet and other forms of new media.

Class Contact Details  Formal class times and locations are available from the University‟s home page Please note that tutorial times on the timetable are provisional.

 Modes of delivery: 3 hour seminar (including lecture and workshop) once per week run from the computer lab.

 Contact details for the subject co-ordinator can be found on the title page. Contact details for any other staff teaching the subject will be announced in Week 1.

 Consultation times will be announced in Week 1.  Students should have enrolled in tutorials via SOLS before the start of session.  Those with time tabling difficulties should see the Subject Co-ordinator. Subject Requirements  Attendance requirements: This subject requires an 80% attendance at all classes unless this is unavoidable on medical or compassionate grounds and evidence of this is provided through SOLS. Attendance that falls below the 80% requirement, irrespective of the cause, may require you to complete additional written work to complete the subject. If in doubt, consult either the subject coordinator or your tutor.  Completing the subject: Students are required to fulfil the attendance requirements, the online and class participation requirements and submit all assessments. Failure to meet these requirements can lead to a technical fail in the subject.  Participation: Participation for the subject is assessed during the class and includes an online component. Participation in the class includes listening, summarising and asking questions. It also involves establishing links and providing feedback online and in face-to-face communication with your fellow students. These requirements will help to develop your skills in articulating critical ideas and reflecting on the issues addressed in the lectures and readings. It is essential to be familiar with the weekly reading(s) prior to the class as you will be asked to contribute to discussions on that basis. Failure to meet these requirements can lead to a technical fail in the subject.

Textbook and Subject Reader Information The recommended readings are not intended as an exhaustive list – students should use the Library catalogue and databases to locate additional resources. Use of internet sources: There will be many Internet sources listed on the e-learning site of the subject related to each week. As with all subjects in the digital communication specialisation students should become very familiar with using these sources as much as finding and contributing relevant new sources to share with the class as a knowledge community.

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Learning Outcomes / Graduate Qualities DIGC102 Methods of Research in Digital Communication (MRDC) is the second subject in the digital communication specialisation. Students should be aware that in conjunction with the other subjects in the specialisation, MRDC has the following larger objectives:

     

To develop new media literacy so that students can understand, engage and participate in the various forms of new media. To move students from consumers to producers in both their approach to digital media and in their actions. To develop the collaborative practice of new media and digital communication in their work and in their future endeavours To make them aware of how change develops and its institutional organisation and to work to effect change. To realise the participatory potentials of new media forms, but also recognise the economic and cultural powers which reform these forms of participation into consumer capitalism. To encourage students to develop an electronic portfolio (a digital and internet presence) throughout their career in the digital communication specialisation to assist them into their future careers To foster links with the program and the industry itself.

Faculty Graduate Qualities Informed - Have a sound knowledge of an area of a disciplinary study or interdisciplinary area of study offered by the Faculty of Arts through its majors with an understanding of its current issues, their contexts and developments over time. Independent Learners - Engage with new ideas and ways of thinking, enquiry and critical analysis of issues and research through a sequence of subjects that culminates in the ability to reflect broadly on their field of study. Acknowledge the work and ideas of others. Problem Solvers - Take on challenges and apply the relevant skills required to respond effectively to the central issues raised. Be flexible, thorough and innovative and aim for high standards. Effective Communicators - Articulate ideas and convey them effectively using a variety of modes. Engage collaboratively with people in different settings. Recognise how culture can shape communication. Responsible - Understand how decisions can affect others, and make ethically informed choices. Appreciate and respect diversity. Act with integrity as part of local, national, regional, global and professional communities. The Faculty Graduate Qualities can be found on the following website: http://www.uow.edu.au/arts/current/FacultyGraduateQualities/index.html

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Assessment Tasks – in detail Performance grades guide: HD-High Distinction (85-100%); D-Distinction (75-84%); C-Credit (65-74%); P-Pass (50-64%); PC-Pass Conceded (45-49%); F-Fail (unsatisfactory completion) 0-44%. This is a general guide as to what these grades usually indicate for written work: High Distinction: excellent expression and argument, originality of thought, thorough critical research. Distinction: good expression, some sophistication of argument, sound use of supporting critical material. Credit: good text-based reading, well expressed, with critical support and accurate citation. Pass: sound elementary analysis, average expression, basic use and citation of references. Fail: Illogical, irrelevant to topic chosen, illiterate, no referencing. Assessment

Length

1

Information Search assignment Report

2

Industry Analysis Report

3

Observation/Interview/Conversational (User) Analysis Report Presentation (Group)

Due Date

Weighting

5

Development of E-portfolio + Online participation

300-500 words Week 4, Thursday August 20, by 15% 4pm. 700 -1000 Week 8, Thursday September 15% words 18, by 4pm. 700 -1000 Week 13, Friday October 30, by 20% words 4pm. 2 presentations Week 6 and 20% Week 12/Week 13. Each week. Assessed in Week 8 20% n/a and Week 14.

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Class Participation10%

n/a

4

1: due: weighting: length:

2: due: weighting: length:

10%

Information Search Assignment Report Week 4, Thursday August 20, by 4pm. 15% 300-500 words Identify a current political, social or cultural issue. Work through the various search engines to discover how it is being talked about in different ways across the Internet. Investigate the treatment of the issue in weblogs and online media sources. Check if there are more scholarly discussions of the issue. Your objective is to summarise the way it has been addressed on the Internet and provide a bibliography of the various sources that you have used to understand this movement of information via the Internet and the Web. Industry Analysis Report Week 8, Thursday September 18, by 4pm. 15% 700 -1000 words Identify and trace a particular new media industry. For your individual report, focus on at least three (3) companies in that industry and find out as much as you can about how they operate. Provide a report of this new media industry that uses the three examples to elucidate how the wider part of new media industry works. Ensure that your work can intersect with other students working in the same new media industry to facilitate your oral report and your online submission of the oral report. Examples of industries: Video games, computer games, online games, Search engine companies , Trading and retail online companies, Social networking companies/industries, Online advertising agencies.

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3: due: weighting: length:

Observation/Interview/Conversational (User) Analysis Report Week 13 Friday October 30, by 4pm. 20% 700 – 1000 words Working with your group throughout the various labs/tutorials of the module and supplementing that with follow-up work to complete your assignment, employ one of the techniques and conduct a brief study using your fellow group members as your human subjects. Conclude your individual report with the strengths and limitations of the technique you used.

4: due: weighting:

Presentation (Group) - User Research Report Weeks 12 and 13 20% It is expected the presentations will take a minimum of 10 minutes, and a maximum of 15 minutes. Students will work with their group to present a report on their findings of a particular type of use in a specific new media or digital communication form. This will be an oral report on uses and have components that include conversational analysis, observational analysis, and in-depth interview analysis. This is an oral presentation, but it should be accompanied by visual aids, digital materials or handouts for the other students in the class, etc, which will be submitted via the online component of the course. Students will participate/contribute to the assessment of each of the Reports.

length:

5: due: weighting: length:

E-Portfolio Blogs and Online Participation th Monday, 14 September, Week 8 and Monday, Week 14, 2 November 20% NA As part of the online participation for this subject you will be required to compose a blog post on the topic of the week. This will be done as part of the class time but finished in your own time. Together with comments on other‟s posts, these regular blogs will be assessed in Week 8 and again in Week 14.

6: due: weighting: length:

Participation Weekly 10% See details on participation on page 5.

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Tutorial Guide: Week 1 - Week beginning 27 July Lecture: Introduction: Working through Sources and online Sources Tutorial: Exercise on searching and finding primary, secondary and tertiary sources on a given topic provided in class. e.g. Censorship in New Media – find each level of source. Explanations/examples would precede the class‟s search. Reading sources – students will try to work out the difference between opinion and fact. As an extension of tutorial work, students should choose one of the following three issues and report online in your blogs what they have discovered: War crimes, Privacy online and Piracy online: try to find three levels of sources to interpret – primary, secondary and tertiary – and provide a short bibliography of your sources (in correct form).

Week 2 - Week beginning 3 August Lecture: Online research and searches Tutorial: Particular search engines, search functions and automatic searches will be used to get a sense of their power to discover information about a particular issue/problem. We will start with comparing simple word searches and discover what has been written and expand that out to look at how to search through blogs and other web sources. This work will serve as the basis for the first assignment. Identify the issue/concern that you will use for your assignment. Share some of your preliminary “finds” online in the discussion forum. Contribute to a discussion: what is the role of the library in research? How could you improve your sources and what kind of improvements would these be? Reading: Neuhaus, Chris et al 2006, „The Depth and Breadth of Google Scholar: An Empirical Study’, portal: Libraries and the Academy , vol. 6, no. 2, pp. 127-141.

Week 3 - Week beginning 10 August Lecture: Industry Research I: Annual Reports/Industry Surveys/News Sources Tutorial: We will look more closely at how to read annual reports. What is their intention? How can we gain objective distance from their claims? How do we write and acknowledge this kind of writing source? From that point, we begin to look at those sources that study an entire industry. We are also reading through the „financial' and „economic' style of writing to identify their cultural impact. The final part of the tutorial will work on developing the style of report writing and set the objectives for your first assignment/report for the subject. Reading: Nolan, Justine, „Corporate Responsibility in Australia: Rhetoric or Reality?‟, University of New South Wales Faculty of Law Research Series, paper 47, http://law.bepress.com/unswwps/flrps/art47 (accessed July 0, 2008).

Week 4 - Week beginning 17 August Lecture: Industry Research 2: Charting the New Media Industries Tutorial: We will divide into groups. Each group will look at a sector of the new media industries. Dividing tasks to cover the sector will be the goal, and we will establish how local, regional, national and the transnational industries are to be covered in the future Industry Analysis presentations. The 1st assignment is due this week, individual reports can be developed and the information developed should be shared amongst your group. Organise your form of presentation so that it can be made available as a resource online through the subject. Also, make sure you see what sources are better developed from libraries or news reporting on companies and industries. Spring Session 2009

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Week 5 - Week beginning 24 August Lecture: Regulation and Industry/ Building an online resource on New Media Industries Tutorial: Each national government has attempted different styles of regulation of the online and digital world. Many of these laws, acts, and policies are detailed on government web sites. The lab will be devoted to locating these sites and developing information for the e-learning site about regulation. Some will work on censorship, others will work on the regulation of intellectual property; some will focus on specific countries. The latter part of the tutorial will be left for collaborating on the Industry Analysis Reports. Advance your reports and presentations through online group discussions and prepare your materials for these to be placed on the subject‟s site. Reading: Coroneos, Peter 2008, Chapter Four, Copyright law, digital content and the Internet in the Asia-Pacific', Internet Content Policy and Regulation in Australia, Sydney University Press, (available July 9: http://ses.library.usyd.edu.au/bitstream/2123/2355/1/CopyrightAsiaPacific_Ch4.pdf)

Week 6 - Week beginning 31 August Lecture: Industry Research 3: – Presentations and Reports Tutorial: Presentations will occupy the tutorial time this week. Students will participate in assessing the oral presentation and will be asked to identify the strengths and weaknesses of the reports in a general discussion.

Week 7 - Week beginning 7 September Lecture: Ethics and Protocols in researching the new media user Tutorial: Some important questions will be debated as we prepare ourselves for the user research component. For example, if we are “lurking”, should we explain to others online our purposes? How does this change the research? From past media research techniques, we also explore how we can “read” users as an audience. The question generated from this approach is how is the user different from the audience member? Short exercises describing our use of new media forms and how we can collect that information will be done in small groups. These groups will serve as the basis for our future research. Reading: Anderson, Terry and Kanuka, Heather 2003,„Chapter Five – Ethics and the e-Researcher‟, e-Research Methods, Strategies and Issues, Allyn and Bacon, Boston, pp. 56 - 72.

Week 8 - Week beginning 14 September Lecture: Conversational Analysis Tutorial: We will be looking at the kinds of conversation generated in online forums as well as text messages. How are conversations different from their face- to face versions? What categories can we generate to classify online conversations? The latter half of the tutorial/lab will be studying particular handouts of online conversation and coding it in a useful way for greater analysis and reading. Comment other locations where conversations occur (games, blogs) and develop how different registers are used in different online contexts. The Industry Analysis Report is due this week. Reading: Deacon, David Pickering, Michael, Golding, Peter and Murdock, Graham 2007, „Chapter 13 Taking Talk Apart, Researching Communications: A Practical Guide to Methods in Media and Cultural Analysis. second edition, Arnold Publishers, London, pp. 308-312 ONLY.

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Week 9 - Week beginning 21 September Lecture: Observational Analysis Tutorial: Working in groups, we will advance on the different types of observational analysis. First, simply watching others in the group work and use their online sources. Observers will record as much as possible in the process. Users and observers will then switch and a similar process will be advanced but with the capacity of the observer to intervene and be part of the online world (asking questions, getting involved etc). At the end of the observation session we will be talking about how these techniques could be refined Reading: Stokes, Jane 2003, Chapter 5 – Methods of Analysing Audience‟, How to do media and cultural studies, Sage, London. pp. 137-141 ONLY.

Week 10 - Week beginning 5 October Lecture: In-depth Interviews Tutorial: In pairs you will break off into interviewers and interviewees. Identify a particular online/new media usage and develop a series of questions and potential follow-up questions. Conduct a fifteen minute interview. Record as much as possible and then swap roles. Discussion will focus on development of questions and how effective the in-depth interview can be (with a discussion of its limitations as a research technique as well as a discussion on its usefulness in understanding the operation of new media industries). Reading: Weerakkody, Niranjala 2009, „Chapter 10 – Research Interviewing‟, Research Methods for media and communication, Oxford University Press, New York, pp.166 -185.

Week 11 - Week beginning 12 October Lecture: Combining Research approaches Tutorial: In groups, we will now work to combine our approaches to studying the user. Some of this work will generate the material for presentations and reports in the following week. The latter half of the tutorial will look at other ways to expand our research and perhaps combine it with a more thorough study of a particular digital communication technology.

Week 12 - Week beginning 19 October Lecture: Presentations and Reports Tutorial: Presentations

Week 13 - Week beginning 26 October Lecture: Presentations and Reports Tutorial: Presentations

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Codes of Practice, Rules and Guidelines The University has in place codes of practice, rules and guidelines that define a range of policy issues on both educational and student matters. Students must refer to the Faculty Handbook or online reference which contains a range of policies on educational issues and student matters. Some of the policies relevant to the Arts Faculty are listed below: Academic Grievance Policy (Coursework & Honours Students): http://www.uow.edu.au/handbook/courserules/studacgrievpol.htm Acknowledgement Practice/Plagiarism: http://www.uow.edu.au/handbook/courserules/plagiarism.html Code of Practice Teaching & Assessment: www.uow.edu.au/handbook/codesofprac/teaching_code.html Code of Practice Honours: www.uow.edu.au/handbook/honourscode.html Code of Practice Students: www.uow.edu.au/handbook/codesofprac/cop_students.html Code of Practice Student Conduct: http://www.uow.edu.au/handbook/generalrules/StudentConductRules.pdf Code of Practice – Practical Placements: http://www.uow.edu.au/handbook/codesofprac/cop_pracplace.html Course Progress Policy: http://www.uow.edu.au/about/policy/courseprogresspolicy.pdf EEO Policy: http://staff.uow.edu.au/eed/eeopolicy.html Human Ethics Research Guidelines: www.uow.edu.au/research/rso/ethics/ Intellectual Property: http://www.uow.edu.au/about/policy/ippolicy.pdf Non-Discriminatory Language Practice & Presentation: http://staff.uow.edu.au/eed/nondiscrimlanguage.html Occupational Health and Safety: www.uow.edu.au/about/policy/ohs.html Academic Consideration Policy: www.uow.edu.au/about/policy/studentacademicconsiderationpolicy.pdf Intellectual Property Policy: http://www.uow.edu.au/handbook/generalcourserules/UOW028651.html Student Conduct Rules and accompanying Procedures: http://www.uow.edu.au/handbook/generalrules/StudentConductRules.pdf

Conventions Governing Written Work Consult the relevant School and Program on the Faculty of Arts website for the appropriate referencing system used for this subject at www.uow.edu.au/arts OR http://www.library.uow.edu.au/resourcesbytopic/UOW026631.html#electronic

Presentation • assessments must be laid out in 1.5 line spacing (minimum) or in double spacing • use A4 paper • leave a margin of no less than 4 cm • strongly encouraged to print on both sides of the paper • all assessments should be word processed • all assessments must be page numbered, including bibliographies or works cited (not including coversheets or title pages).

Submission of Assignments: Wollongong Campus Unless your tutor or lecturer asks you to do otherwise, submit all assignments by depositing them in one of the three School slots opposite Arts Central (19.1050 in the Arts building). All essays for „ELL‟, „LING‟, Japanese, French, Mandarin, Spanish and Italian are to be placed in the SELP slot. All assignments are to be submitted by 4.00pm on the due date. Any assignments handed in after 4.00pm will be considered late and will be stamped with the next day‟s date. Spring Session 2009

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All assignments deposited in the School slots must have a cover sheet attached. Ensure that all sections are filled in including your tutor‟s name, the assignment question and sign the plagiarism declaration. Coversheets can be found above the bench opposite Arts Central. You can also download a coversheet from the Faculty‟s webpage at: www.uow.edu.au/arts/coversheets/index.html - Make sure you download both pages. Receipts are not mandatory (you can just drop the assignment in the box if you wish), but if you want a receipt for your assignment, just fill out the bottom section of the coversheet and ask the person to whom you submit the piece of work to date-stamp it for you. Students must keep a copy of all work/assignments handed in. Assignments sent by fax or e-mail will not be accepted unless by prior agreement between the lecturer and student.

Return of Assignments: Wollongong Campus The University‟s Code of Practice Teaching and Assessment requires that at least one assignment be assessed and returned before Week 9 of session. Assignments submitted during session will be returned to you by your lecturer or tutor. Arts Central does not hold any assignments during session. Assignments submitted at the end of session will be held at Arts Central until the end of Week 3 of the following session. After this time, assignments will be disposed of. Please take your student card with you when collecting your work. During this period, assignments can be collected: Monday-Friday between 10:30am-12.30pm and 2:30pm-4.30pm.

Academic Consideration Students who miss a deadline, or fall below the minimum attendance requirements, or otherwise find their work in the subject affected by illness or serious misadventure should lodge a formal request for Academic Consideration via SOLS. The procedures for lodging a request are available at: http://www.uow.edu.au/about/policy/studentacademicconsiderationpolicy.pdf

Penalty for late submission of work: Late work (i.e. any work required for assessment that has not been given an extension) will be subject to a 10% penalty per day. The penalty is applied to the original mark awarded. Work submitted after seven calendar days will not be marked and will be given a mark of 0.

Plagiarism Students are responsible for submitting original work for assessment, without plagiarising or cheating, abiding by the University‟s policy on plagiarism as set out in the University Handbook under the University‟s Policy Directory and in Faculty Handbooks and subject guides. Plagiarism has led to the expulsion from the University. For full details about the University‟s plagiarism policy see: www.uow.edu.au/handbook/courserules/plagiarism.html

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Faculty Handbook The Faculty issues a Handbook free of charge to all students enrolled in an Arts Subject. It contains information on the structure of the Faculty‟s degrees, the majors offered, the more important University policies and other matters that may affect your time as a student in the Faculty.

Grievance Procedures: The term "academic grievance" refers to a complaint by a student concerning an act, omission or decision by a member of staff that adversely affects a student's academic experience. Some examples of a grievance include the following:     

failure to assess work in accordance with specified criteria; administrative error in the collating or recording of marks; failure to address requests for Special Consideration in accordance with the Special Consideration Policy; failure of a member of staff to adhere to General Course Rules or requirements of a relevant Code of Practice; failure to adhere to Faculty assessment or examination requirements.

The University and the Faculty of Arts have formal Student Academic Grievance Policies that are to be used only after informal approaches have been made to the relevant staff member. If the informal approach has an unsatisfactory outcome the student should follow the procedure outlined in the Faculty of Arts Student Grievance Form. This form can be downloaded from the UOW website or a copy may be obtained from Arts Central, Level 1, Building 19, Room 1050. For more information: http://www.uow.edu.au/arts/current/stgrievance

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Support Services Both the Faculty and the University offer support services to its undergraduates. Arts Central Building 19 Room 1050 phone: 02 4221 5328 fax: 02 4221 5341 Mon – Fri: 8.30am to 5.30pm Email: [email protected] www.uow.edu.au/arts Sub Dean to make an appointment to see the Sub Dean, contact the Sub Dean‟s Assistant, Mark Hutchings, at Arts Central: Location: 19.1050 Email: [email protected] Ph: 4221 4838 Course Readers and Textbooks UniShop – Building 11 phone: 02 4221 8050 fax: 02 4221 8055 unishop.uow.edu.au Student Administration Student Central – Building 17 phone: 02 4221 3927 fax: 02 4221 4322 e-mail: [email protected] www.uow.edu.au/student Woolyungah Indigenous Centre – Building 30 phone: 02 4221 3776 fax: 02 4221 4244

www.uow.edu.au/wic/

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University Library, including the Faculty Librarian Building 16 phone: 02 4221 3545 [email protected] Student Equity and Diversity Liaison Officer Viv McIlroy - Room 19.1075 Phone: 4221 3635 The Student Equity & Diversity Liaison officer provides support when dealing with: - student welfare, both domestic & international; - EdStart (grants for financially disadvantaged students); - Liaison for the Disability program, Counselling, Learning Development, Careers etc. - Developing social networks for students within faculties. Learning Assistance Learning Development Resource Centre – 19.G102 phone: 02 4221 3977 www.uow.edu.au/student/services/ld Careers Service – Building 11 phone: 02 4221 3325 [email protected] Counselling Service – Building 11 (level 3) phone: 02 4221 3445 [email protected]

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