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CURRICULUM VITAE Ahmad Muhammad Al-Musallami PERSONAL DETAILS: DATE OF BIRTH MARITAL STATUS GENDER NATIONALITY ADDRESS E-mail TELEPHONE & MOBILE MOTHER TONGUE OTHER LANGUAGES

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31 August 1974. Married. Male. Jordanian. PO Box 20417, Amman - Jordan. [email protected] , [email protected] . +962 6 4704558, +962 78 8519272 . Arabic. English.

EDUCATION: - B.Sc. in CIS - Computer Information System 1995, Amman National University, (Accumulated average: 80.1 rating Very Good). - Masters in MIS - Management Information System Current, Arab Academy for Banking & Finance Sciences. CV OBJECTIVE: I'm interested to work in the field of Software Implementation Project Management, Customer Care management for a software house, Software Development Management & Quality Assurance. Currently I joined the Masters program in MIS (Management Information System), expected to finish next year. Date: 2006/08/12 WORK EXPERIENCE: Summary:

EMPLOYER

IDEAL SOFT

®

Company

Transworld® for Information Technology (*) SoftNET Arabia co. (*) SoftNET co. (*) CBJ Central Bank of Jordan

InfoTec

POSITION

PERIOD

SW Implementation Project Manager SW Quality Assurance Manager Operations Manager

April 2004 – Present

Start: Head of Healthcare Department Later: Customer Care Manager Start: Senior Developer, System Analyst Later: Account Manager Programmer & System Analyst, Lecturer and member of Clearing Office Supervisory Programmer, System Analyst and Lecturer

Mar 2002 – Feb 2003

Mar 2003 – Mar 2004

Sep 2000 – Feb 2002 Mar 1996 – Sep 2002

May 1995 – Mar 1996

Shomali I.T. Center *Note: The three companies I worked for (Transworld, SoftNET Arabia, SoftNET) are the same company!

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Details: (in descending order) 1- SW Quality Assurance Mgr, IDEAL SOFT® Co, Since May, 2005 - Present Duties & Responsibilities: -

Build the QA department

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Assess the company development policy & procedures

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Design new development process (work flow)

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Design needed procedure, templates & file structures

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Design & Maintain test cases, plans, scenarios, test script & user acceptance tests

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R&D on best practices of software QA

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Control over the QC team day to day activities and performance

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Top management reporting for the status of production and different statistics and quality indicators

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Supervision over product documentation

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Design of especial new product manuals

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Training new staff

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Help in design of new product facilities

2- Implementation Project Mgr, IDEAL SOFT® Co, Since April, 2004 - Present Duties & Responsibilities: -

Project planning (Implementation tasks & resources needed)

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Lead the implementation team

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Management of project resources

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Attend daily meetings to follow-up the project tasks to be carried out

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Communication & Reporting to my company about the situation and getting there help and feedbacks

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Represent my company for the management of the customer, and attend the meetings and get there feedbacks on behalf of my company

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Prepare progress reports for the current status of the project to the customer

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Arrange and supervise the performance of the training and setup activities in the site

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Help in the analysis and requirement capturing for critical feedbacks

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3- Operations Manager, Transworld® for Information Technology, Mar 2003 – Mar 2004 Acting as the vice president of the company for the company branch in Amman (Middle Management under the BOARD of directors). Duties & Responsibilities: - Managing all of daily operations/activities of the company (Any needs for all staff) - Products Development: Healthcare, ERP, Pharmacy & .NET department. - Customers Care: Contraction Agreements, Customers records and profiles, Support/Service Requests, Recording of trouble until solutions, Maintenance agreements, VIP Customers Care (about 6 Hospitals in Jordan including KMC) & Reports, Service Offers Pricing and Preparation. - Projects Planning (New Projects). - Marketing department control and activities related to it: Promotion, Hit-List, Sales-Rep day activity, products prosures and SPECs publishing, Costing & PRICING, competitors, Web Front, General Relations of the company! - Supervise R&D department. - Reports for High Management (BOARD of directors). - Recruitment and Interview Evaluation & Selection of Resources. - Handling VIP Deals & Demos. 4- Customer Service Responsible & Head of Healthcare, SoftNET Arabia co., Mar 2002 – Feb 2003 Duties & Responsibilities: - Head of Healthcare department (products: development and maintenance, documentation and customers: Hospitals support and online service). - Responsible for the customer accounts and services. 5- Developer & Project Manager, SoftNET co., Sep 2000 – Feb 2002 Duties & Responsibilities: - Developer using MS SQL Server 2000 and MS Access 2000. - System Analyst and DB designer using MS SQL Server 2000. - Projects Manager in charge for resources management, project planning and customer satisfaction 6- Programmer and System Analyst, Central Bank of Jordan, Mar 1996 – Sep 2000 Duties & Responsibilities: - Programming using Delphi 1-5, ACCESS 2000, ORACLE 7.3, C language. - Lecturer in MS products , especially Office 97 , Excel 97 All levels - Operation and management of the clearing session. 7- Programmer & Analyst, InfoTec Shomali Information Technology Center, May 1995 – Mar 1996 Duties & Responsibilities: - Programming using RM-COBOL & FoxPro 2.6 for windows. - Giving training courses on MS. Products including MS-Office (Word, Excel and Pp.). 8- Part time Jobs: - Senior Developer at Al-Baraka Company, Design and Development of Studies classification and Archiving system (Using Delphi Development Language). - Development of Time Attendance Application (Using Delphi Development Language). - Lecturer in: Excel 97 Advanced, Borland Delphi (TCT – Training Computer Center). - Lecturer in the Institute of Financial and Banking Studies.

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SYSTEMS IMPLEMENTED:

SYSTEM

DESCRIPTION

MY ROLE

A fully integrated hospital management information system, PM of eHOpeTM electronic Hospital which covers most of the modern hospital operations and daily Implement Operations activities. ation Full Work Activities A Customer Care Application, I invented to help me to control the customer services provided by the company and also System keeping a record of the customer profile, status and contact information, also helps as a simple HELP DESC utility (Access/ADO/SQL Server 2000, SoftNET co 2001/2002) Nutrition & Dietitian A system responsible to manage the cycle of Patient Meals Analysis & according to the Rules & Standards of Nutrition Science, and Design [Hospitals] also a system that manages the dietitian clinic and the forms and appointments related to the outpatients A system responsible for the Maintenance of all Equipment, Analysis & Maintenance Machines and Assets in the Hospital and its related Design [Hospitals] maintenance requests and calls and for both internal maintenance and external (contracts) and its related maintenance schedule Design Kitchen & Cafeteria A system responsible on control and sales of the Cafeteria of the hospital, and closely linked with a system for Kitchen to [Hospitals] prepare the products to be sold in the cafeteria and also to be sent to the Patients A Tourism Information system that keeps track of the world’s Full Events Control wide tourism events and expos, in deep details [Organizers, Venues and participants] (Access/ADO/SQL Server 2000, SoftNET co 2001) System Design, and Project Management and coding Team ERP Full Solution (Access/ADO/SQL Server 2000, SoftNET co 2001) A system that is designed to handle the needs of Plain Cargo Design Cargo Express companies (Access/ADO/SQL Server 2000, SoftNET co 2000) A Project concerning information about documents and a Full Documents Index search engine, that is capable to be used for huge volume of Books text, to be indexed and creates the DB shape of it, to be used to extract information and search in a huge volume in a systematic and organized way. [Delphi5] (2000-07) Image archiving system that concerns a search engine. Full Archiving System [Delphi5] (2000-07) Team Checks Control A System developed in for the CBJ, to store information about the returned checks in the banking sector and take decisions System and controlling the status of the check drawers, and answer the banks queries on them. [Oracle/Designer2000/Developer2000] (2000-03 – 2000-06) An information center maintains the information of persons. Full Community Service [ACCESS 2000] (2000-02) Developed using ORACLE 7.3. (1999-06) Team Public debts Sam Watch 2.51 Redesign the system, Card reader and employee time Alone attendance system. [Delphi 1] (1998) a simple 2 player Educational Game contest. [Delphi 3.0] Full Think Game (1997-1999)

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SYSTEM

DESCRIPTION

MY ROLE

Banks Statistical a system that Collects statistical information from banks and creates the reports needed out of it. The system was designed Information and implemented using [Excel 8.0] (1997) Analyze and Programming using. [Delphi 1-2] (1996) PC’s Watch Adobe Group, Wave for Windows and Interface Developed Demo. About CBJ using [Delphi 1] (1996) Analyze and Programming using [Developer 2000]. Stocks Redesign from RM-COBOL/DOS. [FoxPro - Windows Privilege System 3.11/Arabic edition] (1996) Graduation project, an information system for Amman National Info Bank University, demonstrating all information about the university by text, pictures and multimedia. [FoxPro for Windows 3.11/Arabic edition] (1995)

Full

Team Team Team Alone Team

* Note: Many other systems, not mentioned for briefness!

TRAINING COURSES & CERTIFICATION:

COURSE NAME

DATE

ORGANIZED BY

Oracle Discoverer 10g MS .Net Development Framework MS Excel 2000 Fundamentals (Certified) Development using MS Access 2000

25/07/2006 June, 2003 13/05/2001

IDEALSOFT company, internal course Transworld company, team preperation Brainbench (CERTIFICATION CENTER)

Oct, 2000

SQL Server 97 / 2000 development

Oct, 2000

Windows NT4.0 Administration Functions, tasks, operations of the Central Bank of Jordan ORACLE RDB Administration Introduction to ORACLE RDBMS Version 7 ORACLE Developer/2000 (Forms 4.5 Part A) ORACLE Developer/2000 (Forms 4.5 Part B) ORACLE Developer/2000 (Reports 2.5) ORACLE Developer/2000 (Graphics 2.5) Designer/2000 Novell Administration HP-UX SYSTEM Operating HP-UX SYSTEM Administration Microsoft EXCEL Advanced Course

4 – 7/10/1998 16/5/1998 27/6/1998 22 - 26/2/1997 1 – 11/3/1997

SoftNet company, new staff orientation & preparation SoftNet company, new staff orientation & preparation TIS Group Central Bank of Jordan

C Language

7 – 14/12/1995

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11 - 23/3/1997 24 – 5/4/1997 7 – 13/4/1997 1 - 2/6/1997 28/4 – 27/5/1997 7 – 11/6/1997 24-28/11/1996 30/11-5/12/1996 2 weeks, 1995

http://www.brainbench.com/transcript.jsp?pid=2954770

Computer & Communications Systems International Training & Consultancy Center International Training & Consultancy Center International Training & Consultancy Center International Training & Consultancy Center International Training & Consultancy Center Computer & Engineering Bureau Banking Studies Institute SMS scientific & Medical Supplies Co. SMS scientific & Medical Supplies Co. The art of using XL for creating and analyzing information, the secrets and short cuts of doing things! Shomali InfoTec Center

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ADDITIONAL SKILLS & Tools:

FIELD

KNOWLEDGE

Microsoft Project (creation of Project plans, schedules, assigning resources, priorities, subtasks, follow up, reporting …etc) - Smart Control & Costing Sheets, organization of project work book into smart spread sheets (MS Excel) to monitor and link all related folders, documents, sheets, counts,…etc - Advanced user of Microsoft Office especially EXCEL and also Word as a OFFICE reference, trouble shooter and Tutor for the skills that benefit the IT Industry AUTOMATION - Ability to create Smart automation sheets that summarizes Tasks/Business - Business Processes Management tool (Fare knowledge in B.P. Flow charter, iGRFX® B.P. Central and other components) ® - Software Application Design & Documentation (entry level) Rational Rose - Designing new utilities and even develop systems by my hand to help me Organization doing my work (control, follow up DB)! - File Keeping / Creation and Organization Paper Work - Make or Document company’s POLICY & PROCEDURE Documentation - Make the documents of the STANDARDS & PROCEDURES of any task or JOB in the company (Development Standards, Documentation Standards, Staff behavior, … etc) - Make the JOB Description for the Titles and Roles of the company’s staff - Systems Documentation of Study and Design phase - Systems USER Documentation (USERS’ GUIDE) - Training and creating people for the roll of Documentation - Paper Forms, needed to organize the work flow - Not advanced, but good accounting background Accounting - Good capability to transfer the knowledge to other people and to be the link Communication between the customer and the development team (Customer / Dealer,…etc) Demos & - Love lecturing and also able of organizing, participate in lecture/training material design & preparation (for demo, training session, seminar,…etc) Lecturing - Ability to negotiate with (Customers contraction, Dealers, Lawyers, …etc) Negotiation Business Know - Healthcare business (Hospitals, Labs, Pharmacies, Clinics, Health Insurance, TPA, …etc) How - Commercial & Financial Enterprise business (ERP, CRM, POS, DSS, …etc) - Maintenance & Service Management business - Tourism, Transportation & Shipment business - Academic business (Universities, Libraries, … etc) ACCESS V Good, Delphi V Good, ORACLE (Designer & Developer / 2000) V Programming Good, Pascal, C and FoxPro (DOS and Windows). Languages In Addition To Design and Programming Arabic components for Delphi. Microsoft SQL Server (6.5, 7.0, 2000) [Management, Design, Triggers, Stored Database procedures, Views, … etc], Paradox DB engine, ORACLE DB engine, Access Management Jet engine. Systems Operating Systems Windows95, Windows NT, UNIX, Open VMS and MSDOS. Adobe suit. Graphics Pkgs Windows 95, Office 97 and Windows 3.X office, Good knowledge and capable Microsoft of lecturing and writing material. Products Note: Specialized in Excel and writing macros and its VB Routines. Special interest in programming and design (from a to z), I have a complete one Educational Games Project Management Tools

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Work Attitude: I love to work in DB design and the relations between tables and its types, as a real state of art! Doing DIRECT marketing, I do enjoy it and also helping others around. Invention of new ideas that not copied from any one else to make my establishment different that all other ones. Making new contacts at all occasions even personal, also spreading the name and reputation of my company. Experiments on creating new graphical automated materials for the office or marketing purposes. Loyalty towards organization – Ability to create loyalty and work force in people around me Leadership – able to unite my team and plant the spirit of all for one to serve the work goals

HOBBIES: Reading Technology news / articles, Swimming, Socializing, making new friends and Long walks.

REFERENCES: Available upon request.

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Last Updated:12-43-2006