Customer Orientation

CUSTOMER ORIENTATION JAGDEEP SINGH EDUCATION OFFICER

Why Customer Quit ?  1%  3%  5%  9%  14%  68%

Die Move Away Form other Friendships For Competitive Reasons Because of Product Dissatisfaction Quit Because of Attitude of indifference towards Customer by some Employee of Dealer

CUSOMER ORIENTATION Customer has always been king,so much more today than ever before, business research proves. One such recent study by Mobius Mgt. System Inc indicates that poor customer service accounted for as much as 60 percent of Bank accounts cancellations , 36 percent of insurance companies switches and 37 percent of internet service provider drops.

Customer Desire Customer always required good quality of Product and price but now these days service is rapidly rising and becoming a major demand of Customer. As result, even in monopoly driven sectors including government managed and public sector like telephone and utilities where service consciousness has never been a business imperative, the customer has now moved into the limelight. Customer satisfaction can be enhanced success of business.

WORLD CONSUMER DAY15 MARCH Customer will pave the future of business in the years to come. Organizations have already even started customer orientation. A customer is the most important visitor on our premises. He is not dependent on us . We are dependent on him. He is not an interruption in our work. He is not the purpose of it. It He is not outsider on our business. He is part of it. We are not doing him a favour by serving him. H eis doing favour by giving us an opportunities to do so. (Mahatma Gandhi)

How to sell to Customer Customers,Customers, Customers  Where are they …… everywhere  Who are they ……… everyone  When they come ……. Any minute  What will they like ……. Whatever you sell to them with a genuine twinkle in your eyes,with a smile on your lips,with feelings from your heart and with their benefits in your mind.

whether it is a particular “dhaba” on a highway to Ferozpur or the Taj Mahal at Gateway of India in Bombay, Costomers visit again & again not just because they get good food at reasonable prices,but also because they know that they will get something extra.And it is this extra which may take three years to gain and only three months to lose at a business.

Types of Customer   

Internal Customer External Customer How to satisfy our customer 1. Good Quality 2.Less Price 3.Better Services 4.Delievery at the door step 5.Customer delightness